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Professional Summary

Fully credentialed CNA with experience providing compassionate care in a hospital environment.

Licenses
  • Basic Life Support (BLS) Certification, 2012-2014
  • CPR certified through American Heart Association
  • Certified Nurses Assistant in the State of Wyoming, License number 24075

Skill Highlights
  • Medical clinical procedures comprehension
  • Strong medical ethic
  • Committed to pediatric nursing
  • Mobility assistance
  • Computerized charting specialist
  • Enthusiastic caregiver
  • Trained in in- and out-patient care
  • Body mechanics knowledge
Professional Experience
Resident Hall Assistant May 2012 to Current
Laramie County Community College Cheyenne, WY
  • Assist with clerical duties - Filing, making copies, answering office phones, data entry.
  • Sort and distribute mail: envelopes, documents, and packages.
  • Greet, help and assist students with problems or concerns.
Server Apr 2012 to Current
Jackson's All American Sports Grill Cheyenne, WY
  • Provide excellent customer service.
  • Greet and seat customers, take and serve their orders, suggestive sell items.
  • Receive payment and closeout the check.
Waitress Mar 2011 to Aug 2011
The Playbar Waikiki, HI
  • Provide excellent customer service.
  • Take and serve customers their orders, receive payment and closeout the check.
  • Follow safety and cleanliness guidelines.
Server, Hostess, Counter person Feb 2007 to Aug 2011
Zippy's / FCH Enterprises Waipahu, HI
  • Built positive customer relationships to gain repeat business.
  • Greet and seat customers, take and serve customers their orders, suggestive sell items.
  • Operate cash register, POS, receive payment and closeout the check.
  • Follow safety and cleanliness guidelines.
Teachers Assistant Jun 2010 to Jul 2010
State of Hawaii DOE / James Campbell High School Ewa Beach, HI
  • Assist with clerical duties - Filing, making copies, answering office phones, data entry.
  • Distributing items to various classrooms, cleaning and prepping classrooms.
Sales Associate Sep 2008 to Jan 2009
Urban Flava Aiea, HI
  • Provide superb customer service, suggestive sell of merchandise.
  • Assist customers in fitting rooms.
  • Restock, fold, hang and organize merchandise, maintain a clean store.
Education and Training
Associate, Arts, Liberal Arts May 2011 Leeward Community College Pearl City, HI

[3.28] GPA

Associate of Applied Science, Nursing Laramie County Community College Cheyenne, WY
  • [3.23] GPA
  • Expected date of graduation, December 2014
  • Member of [Residence Hall Council] Club
  • Member of [LCCC Student Nurses Association] Club
  • Training in LCCC Suicide Awareness Gatekeeper Training
  • Training in LCCC Student Employment

This resume is created in 7 minutes.
Summary

Seasoned service management professional with over 16 years of diverse experience in the automotive industry. Over eight years of Ford Motor Company experience. Broad scope of experience encompassing problem resolution and business development. Creating value to customers including leveraging trends in the marketplace to shape solutions and approaches. Efficient in providing expense structure that reduces operating costs and growth in net profits. Adept in assessing operational capabilities and implementing process improvements. 

Highlights
  • Committed to technology in the service lane
  • Operational management
  • Year to year budgetary planning for fixed operations  
  • Client relations and retention


  • Training and development "coaching from the sidelines"   
  • Executive policy implementation
  • Contract negotiation
  • Data and Analytics-Driven


Accomplishments
  • Designed service pay plan for advisors which helped the service lane work as one and increase sales while maintaining 12-14% against their individual gross.
  • Reduced cost per hour and effectively restructured shop to better retain gross based upon technician competency and dispatching.
  • Developed annual operating budget for fixed operations to drive down operating costs and increase gross retention to reach a satisfactory net to gross percentage.
  • Generated additional revenue and increased productivity by writing maintenance programs using packages and commodities that sell well together. Optimized the good, better, best selling strategy. Retained 72-74% labor gross profit and 37% parts gross profit with a 1 to 1.3 labor to parts ratio.
  • Structured Quick Lane service to handle a crucial mix between appointments and walk-in traffic. Targeted work specific to the Quick Lane program to create a work flow consistent with Quick Lane operations.
  • ​Presidents Award winner for CSI through Ford Motor Company.

Experience
Service Manager 11/2015 to Current Medlin Ford West Point, Va
  • Over seeing parts and service operations.
  • Achieving monthly revenue objectives for parts and service departments.
  • Ensuring top ten percent in C.S.I
  • Ensuring a 100% in fix it right scores by mentoring and implementing various process improvements.
Service Director 04/2015 to 11/2015 Casey Toyota Willliamsburg, VA
  • Directed a 25 bay facility with 18 technicians.
  • Generated 1300 customer pay tickets a month.
  • Produced total monthly labor sales of $275,000.
  • Maximized operational efficiency and increased Fixed absorption by 20%​.
Service Manager/Service Director 08/2013 to 04/2015 Richmond Ford-Lincoln Richmond, VA
  • One of the largest Ford repair facilities in the region.
  • Oversaw a 42 bay facility which contains 36 technicians  
  • Produced a monthly labor sales average of $370,000.
  • Directed daily operations of service and quick lane departments including financial overview, service coordination, labor inventory control, and customer relations to generate revenue streams for the business
  • Heavily involved in introducing technology in the service write up process.
Service Manager 04/2008 to 08/2013 Medlin Ford West Point, VA
  • Generated $840,000 annually in labor sales. Maintained a parts to labor ratio 1 to 1.2.
  • Analyzed warranty trends to maintain a safe level of growth and prevent warranty over repair.
  • Increased gross profit by increasing the effective labor rate and locking in technician costs.
  • Led a process for standardizing employee training to ensure technicians and department personnel were current with factory certifications.
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GM Certified Technician 12/2006 to 03/2008 Holiday Chevrolet Williamsburg, VA
GM Certified Technician/Team Leader/Service Advisor 08/2001 to 12/2006 Dominion Chevrolet Richmond, VA
Service Advisor / Parts Counter Person 08/2000 to 08/2001 Bareford Buick Pontiac Gmc Tappahannock, VA
Education
Automotive Engineering/Science Advanced Technical Institute Virginia Beach, VA, USA
  • Associates degree in automotive technology
Professional Developement
  • Master Certified in Service management through Ford Motor Co.
  • Master Certified in Warranty Administration through Ford Motor Co.
  • Master Certified in customer relations through Ford Motor Co.
  • Ongoing corporate training through M5 Management Service
  • Skilled in Reynolds and Reynolds and CDK (ADP) DMS Systems
  • Virginia State Inspector
  • ASE Master Certified L1 Technician
  • Technical training through GM motor corporation

This resume is created in 7 minutes.
Summary

I'm an organized and responsible worker with strong time management and multitasking skills. I posses effective communication skills, detail-oriented and able to learn new tasks quickly.

Highlights
  • Highly responsible
  • Neat and tidy
  • Excellent interpersonal skills
  • High volume dining experience
  • Work well under pressure
  • Good mathematical skills
  • Trained in liquor and food service
  • Food safety understanding
Experience
May 2008 to September 2008 server, host, counter person
Atlantic City, NJ

I started as a host and counter person. My responsibilities included: assisting customers with seating, answering phone calls, taking take out orders, operating the register and performing cash/credit card transactions, serving beverages. As a server I assisted customers with menu choices, took orders, promptly served dinner and cleared tables. Always tried to exceed customer's expectations.

Stella restaurant & Salt Ayre bistro June 2013 to September 2013 server and bus person
Ventnor City, Nj

I worked in both restaurants 6 days a week. My responsibilities included: greeting customers, assisting with menu choices, taking and delivering beverage/food orders, cleaning tables during dinner service, refilling beverages, organizing and decorating deserts on a plate, cash/credit card transactions handling, resetting tables, shining glasses and silverware, preparing the dining room for the next day. Overall, delivered exceptional, friendly and fast service.

Education
Tatar State Humanitarian Pedagogical University 2008 above bachelor's: linguistics Kazan, Russia

Upon graduation I received a diploma of a teacher of English/German languages.

This resume is created in 7 minutes.
Professional Summary
Very detail oriented person who will be able to provide proper direction and leadership to obtain high quality work ethic.
Skills
  • Excellent at Multitasking
  • Good attention to detail
  • Extensive experience with two way radios
  • Good communication skills
  • Computer proficient
Work History
Student Driver, 11/2016 to 01/2017
Jim Palmer Trucking Inc. Missoula, MT
  • Operate a commercial combination motor vehicle under the direct supervision of trainer.
  • Maintain an accurate DOT electronic log with proper rest, breaks, and drive time.
  • Be objective towards criticism from a trainer as a student driver. This would be to help make me a better truck driver.
  • Ask questions of my trainer when not sure what to do or where to go.


Parts Counterperson, 11/2015 to 04/2016
Team Auto Center Scottsbluff, NE
  • Interfaced with management and colleagues in a professional manner.
  • Upheld top-quality workmanship and excellent customer service.
  • Maintain Accurate inventory of all in-stock parts.
  • Looked up auto parts in a computerized catalog.
  • Invoiced parts on invoices for parts requested for purchase.
  • Invoiced parts on repair orders for technicians.


Conductor, 11/2014 to 07/2015
Union Pacific Railroad Morrill, NE
  • Responsible for train operation and movement.
  • Following safety precautions.
  • Reading and understanding regulations and instructions.
  • Analyzing and troubleshooting problems to identify solutions or alternatives.
  • Monitor situations, environment, and gauges to gather information and take appropriate action.

Parts Counter Person, 02/2010 to 02/2013
Fremont Motors Scottsbluff, NE
  • Provided outstanding customer service.
  • Accurately read, understood, and carried out written instructions from supervisors.
  • Maintained positive relationships with all customers.
  • Make sure I looked up the right parts the first time.
  • Maintained accurate inventory of all stock parts.
Communications Specialist, 07/2008 to 02/2010
Regional West Medical Center Scottsbluff, NE
  • Operated PBX Switchboard
  • Took calls from individuals requesting an air ambulance
  • Flight followed aircraft while in-flight when responding or transporting a patient to care facility.
  • Participated in daily safety briefings at the beginning of each shift.
  • Operated a UHF radio System.
Senior Sales Associate, 07/2008 to 02/2010
Corral West Ranch Wear Scottsbluff, NE
  • Maintain a high level of customer service.
  • Supervise other employees to make sure they are staying on task.
  • Operate Computer based cash register.
  • Check in and put all freight on the retail floor.

Communications Specialist, 03/1999 to 06/2002
Scotts Bluff County Communications Center Gering, NE
  • Answer emergency and non-emergency calls from the public for police, fire and EMS request.
  • Dispatch police, fire and EMS personnel to request for services.
  • Transmit and receive information on a multi-channel and frequency radio system.
  • Maintain contact with all public safety entities to ensure their safety.
  • Operate the National Crime Information Computer and the Nebraska Crime Information System efficiently.
Education
High School Diploma: General, 1998
Gering Public Schools - Gering, NE
Certifications
  • Nebraska Department of Health and Human Services Licensed Emergency Medical Technician.
  • Nebraska Department of Health and Human Services Licensed Emergency Medical Services Instructor.
  • American Heart Association Certified CPR and First-Aid Instructor.
  • Nationally Certified Firefighter 1.
  • Nationally Certified Hazmat Ops level responder.