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Member Service Representative experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.  
Reliable and friendly Member Service Representatives who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
  • Employee scheduling
  • Cash handling accuracy
  • Loss prevention
  • Store planning and design
  • Strong communication skills
  • Flexible schedule
  • File/records maintenance
  • Creating patient profile
  • Strong communication skills
  • Strong organizational skills
  • Dependable and reliable
  • Energetic work attitude
  • MS Office proficient
  • Research/due diligence
  • MS Excel expert
  • Personnel training and development
  • Inventory control procedures
  • Organized
  • Detail-oriented
  • Time management
  • Financial records and processing
  • Billing insurance
  • Courteous demeanor
  • Excellent multi-tasker
  • Superior communication skills
  • Large cash/check deposits expert
  • Adaptive team player
  • Safe and vault operation
  • Practiced knowledge of bank security systems
  • Approachable
  • Client services
  • Routinely helped as many customers each day in a high-volume retail outlet.
  • Promoted to Shift Lead after only 4 months of employment.
  • Developed and implemented new loss prevention methods which resulted in reduction to shrinkage rates.
  • Fulfilled all supervisory duties when Store Manager was on vacation.
  • Balanced daily cash drawers and vaults totals.
  • Developed corresponding data for all new projects assigned 
  • Customer Interface
    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Member Service Representative 03/2018 to Current Pueblo Horizons Federal Credit Union Pueblo, CO
  • Resolved product or policy issues and shared benefits of new technology.
  • Recommended and helped members based on their needs.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Built and maintained effective relationships with peers and upper management.
  • Educated customers on product and service offerings.
  • Balanced the needs of multiple customers simultaneously in a fast-paced environment.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Delivered prompt, accurate and excellent customer service
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Kept an accurate teller drawer to handle all member transactions.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Examined checks for identification and endorsement.
  • Generated reports and notification letters to distribute to account holders.
  • Processed cash withdrawals.
  • Processed treasury, tax and loan payments.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Adhered to financial services security and audit procedures.
  • Preformed opening and closing duties for the branch 
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Supplied tellers with coin and currency as needed.
  • Directed specific questions to appropriate branch personnel.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Follow compliance regulations such as OFAC, QualFile, BSA, and Check systems
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance. 
  • Public Notary 
  • Organized documentation and filed completed member applications.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Continued learning on Fiserv and Portico 
  • Received branch recognition for outstanding customer service.

Pharmacy Technician 05/2017 to 03/2018 Walgreens Pueblo, CO
  • Received, reviewed, dispensed and labeled prescriptions daily with expert accuracy.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Prepared and submitted claims to insurance companies for payment.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Received and verified incoming drug inventories and reported discrepancies to lead pharmacist.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Maintained clean and organized pharmacy shelving and work areas.
Shift Lead 11/2014 to 05/2017 Walgreens Pueblo, CO

  • Provided onsite training. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Trained new employees.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Resolved product issues and shared benefits of new technology.
  • Expressed appreciation and invited customers to return to the store.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Assisted customers with store and product complaints.
  • Assisted customers in finding out-of-stock items.
  • Kept abreast of rapidly evolving technology.
  • Processed merchandise returns and exchanges.
  • Addressed negative customer feedback immediately.
  • Designed displays to make the store experience interactive and engaging.
  • Displayed the appropriate signage for products and sales promotions.
  • Effectively communicated and coordinated execution of the planogram with store management.
  • Printed various labels and tags for all merchandise. 
  • Delivered excellent customer service by greeting and assisting each customer.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Trained staff to deliver outstanding customer service.
  • Beauty 2000 Representative
  • Delight Council Representstive
High School Diploma 2014 Pueblo South High School Pueblo, CO, USA Coursework in Business and Management
  • Colt Connection - 2 years -  A club where for orientation for incoming freshman
  • DECA - 3 years - business marketing. 
  • * Creating multiple business plans*
Business Pueblo Community College Pueblo, CO Still Pursuing

State Of Colorado

  • Notary Public ID: 3

Pueblo Area Chapter of Credit Unions

  • Bank Secrecy Act/ Customer Identification/ Robbery Training
 Alloya Training
  • Wires, ACH Receipt, TZC Scanning, PV Admin, ​Share Drafts
ShoreTel IP Phone
This resume is created in 7 minutes.
Career Focus
Hard working and reliable high school graduate seeking an entry level position as an Automotive Collision Repair Technician to gain experience in the collision profession. 
Relevant Skills
  • Disassemble and assembly
  • Sanding
  • Filler application
  • Primer and Paint application
  • MIG welding welding and metal fabrication
  • Observation of safety protocol
  • Attention to Detail
  • Punctual and Reliable
  • Work well with others
  • Quick learner
  • SP2 Safety Certification
  • 21st Century Skills Precision Certification, May 2017
  • ASE Student Certification: Painting and Refinishing, Non-Structural Analysis and Damage Repair, and Mechanical and Electrical Components
Work Experience
July 2016
Wendy's Spokane, WA Crew Member
  • Operation of cash register and aided customer transactions 
  • Opening and closing duties 
  • Trained new employees in daily store operations
September 2016
September 2017
Andersons Collision Spokane, WA Crew Member
  • Sanding
  • Paint preparation
  • Replacement of damaged parts
East Valley High School Spokane Valley, WA High School Diploma
NEWTECH Skill Center Spokane, WA Certification Program: Automotive Collision Repair Technology
  • Student Ambassador, 2016-2017
This resume is created in 7 minutes.

To obtain a position that fully utilizes my knowledge and skills. I am a structured team oriented player seeking a company that will allow me to expand my horizon in an environment that fosters growth and future career development.

Bachelor of Science: Biology, Fall 2017
Bowling Green State University - Bowling Green State University, Bowling Green, Ohio 43403
Associate of Science: General Sciences (Biology Preferred), Spring 2015
Lorain County Community College - 1005 N Abbe Rd, Elyria, OH 44035
  • Inventory management
  • Safety and compliance
  • Heavy equipment operation
  • Effective at multi-tasking
  • Fast learner
  • Self-motivated
  • Knowledge of manufacturing standards/regulations
  • Capable of heavy lifting
  • Good communication skills
  • Equipment problem resolution
  • Strong team player
  • Computer proficient
  • Able to perform quality inspections
  • Critical Thinking
  • Can manage time effectively
Work History
TPT, 11/2018 to Current
Ford Motor Co Avon Lake, OH
  • Work on the line to create vehicles for customers
  • Will work on any position placed at and do efficient and quality work
  • fills the positions of any areas that need people working
  • learns positions quickly and makes sure the job gets done
  • Worked directly with team leaders to achieve a steady flow of vehicles down the line
Laborer, 10/2018 to 11/2018
A.J. Rose Manufacturing Co. Avon Lake, OH
  • Monitored inventory and reported items to be restocked for each job.
  • Performed basic machine set up.
  • Aided crews in loading and packing parts.
  • Maintained documentation for areas such as orders, activities, schedules and employee performance.
  • Informed supervisors when machines needed major service.
  • Met production goals by maintaining cost effective levels of spare parts inventory.
  • Followed standards and procedures to maintain safe work environment.
Urban Erosion & Stormwater Specialist, 05/2018 to 09/2018
Lorain Soil & Water Conservation District Elyria, OH
  • Examined properties and applications for results that matched the Erosion and Sediment Control Rules
  • Inspected different sites and properties to ensure that homeowners and contractors were following the Erosion and Sediment Control Rules
  • Attended meetings that dictated how Lorain County was going to function, including the Stormwater Advisory Committee (SWAC) and the Subdivision Review Subcommittee
Environmental Health Intern, 05/2017 to 08/2017
Lorain County Public Health Elyria, OH
  • Collected and analyzed the numbers of mosquito species in particular areas and cities in Lorain County
  • Worked for beach sampling and collected and analyzed samples from Lake Erie to determine temperature, turbidity and E. coli levels to determine safety levels of water for humans and other animals
  • Used Excel to track numbers of different mosquito species in areas and cities in Lorain County over time
  •  Learned how to operate pesticide machinery and work with and around pesticides safely
  • Operated pesticide machinery throughout Lorain County
Summer Student, 06/2015 to 07/2015
Ohio State University Stone Laboratory Stone Laboratory on Gibraltar Island in Put-In-Bay
  • Collected and analyzed biological data about relationships between organisms and their environment.
  • Interpreted research findings and summarized data into reports.
  • Conducted basic and applied research on Ecological data of organisms.
  • Took water samples of Lake Erie and studied the microscopic life in them.
  • Did population studies of different species of organisms on multiple islands in the Put-In-Bay area.
Animal Care Volunteer, 06/2011 to 06/2011
Lake Erie Nature & Science Center Bay Village, OH
  • Maintained a clean and sanitary work environment at all times.
  • Cleaned animal enclosures and performed minor maintenance.
  • Observed animals' physical conditions to detect illness.
  • Kept clear and accurate records on animal behavior, food intake and medications.
Crew Member, 11/2011 to 05/2018
McDonald's 5250 Detroit Rd, Elyria, OH 44035
  • Cooking and frying food in preparation for building sandwiches.
  • Preparing and building sandwiches and food for customer consumption.
  • Washing dishes whenever needed.
  • Taking out trash whenever needed.
  • Training co-workers in cooking and preparing food for customers.
This resume is created in 7 minutes.
Professional Summary
Dependable Crew Member experienced in taking food orders, operating cash registers and Safely handling food while checking for proper temperatures. Focused on producing quality food and providing excellent customer service. Proficient in Point-of-Sale systems.

Delivers exceptional customer service

Commercial deep fryer and slicer operation

Neat, clean and professional appearance

Personable and outgoing

Learns quickly

Collaborative team worker

Reliable and focused

Cash handling

Comfortable standing for long time periods

Excellent multi-tasker

Work History
Dominic's of New York Crew Member | Washington | September 2008 - February 2017
  • Cook food orders and maintain proficiency at every station.
  • Back up other crew members to keep team workflow at efficient level.
  • Monitor dining room and report any issues.
  • Clean dining area, windows, front counter.
  • Perform closing duties including deep cleaning kitchen surfaces, storage, and equipment.
  • Put up deliveries, stocking shelves and resupplying dining area, kitchen, and counter areas.
  • Help new crew members get up to speed with protocols and restaurant practices.
Qdoba Mexican Eats Crew Member | Washington D.C. | May 2009 - October 2015
  • Greeted customers at counter and took orders, suggesting menu items and add-ons to increase revenue.
  • Kept dining area cleaned and stocked.
  • Answered guest quests, brought items to tables, and fetched drink refills.
  • Learned kitchen cook stations and filled in as needed.
  • Checked parking area before and after peak customer times and picked up the trash as needed.
High School Diploma Phelps C.S.H.S Washington D.C., | 1994

Member of the football team

3.79 GPA