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Professional Summary
Enthusiastic Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. The customer is always my number one priority and I make that clear with my strong dedication to each customer's individual needs. I am very punctual and always on time eager to start a successful day of work. I enjoy jobs that challenge me and that give me an opportunity to grow. I have strong organizational skills, energetic work attitude, and I am well seasoned  in conflict resolution. I would say I am proficient in most Microsoft programs. I believe my strongest asset would be my active listening skills and always making the customer feel comfortable in uncomfortable or difficult situations. I always keep a calm head and try to rapidly resolve client conflicts to prevent loss of key customers. At one of my previous jobs I was promoted to highest department in 6 months at intense sales/customer service call center due to my skills.
Core Qualifications
  • Client-focused
  • Quick learner
  • Strong work ethic
  • Conflict resolution proficiency
  • High customer service standards
  • Courteous demeanor
  • Energetic work attitude
  • Active listening skills
Experience
08/2017 to Current
Deli Clerk KROGER Lexington, KY

As a worker in the Deli I had to slice meats and cheese per customer request, had to fry chicken and cook for the steam table, had to deal with any customer complaints and concerns.

03/2017 to 06/2017
Bay Host Top Golf Naperville, IL As a Bay Host I was the customers first interaction once out on the bay and I had to make sure all their needs were met. I was responsible for bringing both non alcoholic and alcoholic beverages. Sometimes customers stayed 4-5 hours just playing the game and I had to make sure they were taken care of throughout their whole visit even having a full section and groups of 10 or more. Sometimes I even discussed compensation and resolved most customer conflicts without a manager.
11/2016 to 02/2017
Customer Service Representative Advanced Disposal Batavia, IL
My responsibilities were to make sure customers were serviced in a fast and timely manner. Working in the trash industry you sometimes have very little time to fund a solution to a customer's issue so I was always working in a fast paced mindset. The industry itself was very team driven and often had to rely on other members to get the job done, worked very well with team, but when I needed to I had no problem taking the leadership role.
    11/2015 to 11/2016
    Customer Service Representative Crate and Barrel Naperville, IL

    As just a beginning rep I was responsible for selling products, inputting orders, as well as answering most questions regarding products, and with minor customer issues. Once I was promoted I then had to deal with replacing customer products, checking availability of products, and dealing with escalated issues. As a elite furniture rep I solely dealt with very large client accounts, and staying in contact with them throughout the whole 8 week process waiting on their custom furniture, was also very involved with billing. Most times even acted as a manager to deal with customer issues and provide compensation due to any issues.

    06/2014 to 11/2015
    Server/Cashier/Kitchen Steak and Shake Aurora, IL

    My responsibilities as a server consisted of customer satisfaction at its best especially as the opening server everyday I had to make sure I was taking care of each customer's needs also including making their shakes and even food some days when we were short. Made sure I greeted each customer with a smile and made them know they were my first priority and make sure their visit was satisfactory. I guaranteed each customer the visit would run smoothly and they would be helped in a timely manner and if that wasn't the case did everything I could to solver their issues.

    Skills
    • Easily can explain billing
    • Customer satisfaction
    • Selling products
    • Taking lead/manager role
    • Keeping calm head in difficult situations
    • Careful and active listener
    Education
    2014
    High School Diploma Metea Valley Highschool Naperville, IL, USA
    This resume is created in 7 minutes.
    Summary


    Food service professional with 3 1/2 years of combined experience in retail service and hospitality establishments. A team player who has worked with store managers and executive chefs at Ralphs and at Eataly. A proactive leader determined to adapt to any task handed to maximize revenue and productivity. 




    Education
    California Polytechnic State University-Pomona - - Pomona , CA, United States 2020 Bachelor of Arts: Hospitality Management


    Seeking Bachelor's degree in Hospitality Management 

    Graduating in Fall 2020

    College of the Canyons - - Valencia, CA, United States 2018 Associate of Arts: Hospitality

    First person in family to earn a college degree 

    2 years of coursework in Culinary Arts and 3 1/2 years in Hotel Restaurant Management

    Graduating Class of 2018

    Associate's Degree in Hospitality Management

    Certificate in IGETC Entrepreneurship 




    Experience
    Team Member / Pieology Pizzeria - Walnut, CA 05/2019 - Current

    * Morning and night production crew member

    * Experience on-the-line and in prep cook

    Fresh Pasta Maker / Cheesemonger / Eataly (Pasta Fresca) - Century City, CA 10/2017 - 12/2018

    * Morning production crew in the Fresh Pasta and Salumi E Formaggi department

    * Elevated sales to over $19,000 weekly by executing our recipes and customer service interaction

    * Leader in handcrafting a dozen versions of pasta

    * Provided the supply-and-demand for 4 restaurants (one three-star restaurant)

    * Graduated at College of the Canyons in June 2018 with a 3.3 GPA while working part time


    Service Deli Clerk / Ralph's - Glendale, CA 03/2017 - 10/2017

    * Service Deli manager for night shifts

    * OSAT (measure of customer service satisfaction) increased 3% from April 2017 to June 2017

    * 1 100% mystery shopper review 

    * Store performance rose from 4th to 2nd highest in its district in July 2017 (5 month span)

    * Former member of the Ralph's Customer First committee assisting to analyze quarterly reviews and the brainstorming of new and more productive ideas for company growth

    Student Security Escort / College of the Canyons - Santa Clarita, CA 01/2016 - 01/2017

    * Security team student providing transportation to students and professors on site 

    * Reported all security incidents or suspicious activity 

    * Inspected vehicles for proper parking permits 

    Sales Representative / Champs Sports - Northridge, CA 10/2015 - 01/2016

    * Received and processed cash and credit payments for in-store purchases
    * Serviced 200+ guests on different stations daily with ensured accuracy 

    * Increased store sales by 2.5% over the holiday period from Thanksgiving to Christmas 2015


    This resume is created in 7 minutes.
    Experience
    Food Service - Burlington Health & Rehab Center (Burlington, VT) June 2013 - December 2014

    Delivery meals to residents.. 


    Cashier, Bakery Clerk, Deli Clerk - shaw's (south Burlington , VT ) May 2012 - November 2013

    helped customers Select products that best fit their personal needs.

    closing responsibilities , prepare and packaging food items for the customers..

    Retail Sales Assistant - marshalls (willston , south burlingbton vt ) September 2010 - June 2011 I worked as a team member performing cashier duties , products assistance and cleaning. customer service, stocking..
    Guest Room Attendant - Double tree (south burlington , VT ) April 2008 - December 2009

    cleaner guess room , making bed ,vacuum, duster .. 

    Education
    High School Diploma in General 2009 BHS, , Burlington, VT, USA
    Professional Affiliations

    languages,

    mandarin chinese

    English .

    Tibetan . 

    This resume is created in 7 minutes.
    Skills
    • Customer-oriented
    • Point of Sale (POS) system operation
    • Friendly and helpful
    • Fast and efficient service worker
    • Restaurant operations
    • Dedicated team player
    • Good with numbers and math
    • Organized multi-tasker
    Work History
    Utility Worker/Dishwasher, 09/2015 to 08/2016
    Wisconsin Lutheran College 8800 W Bluemond Road , Milwaukee, WI 53226
    • Prepared food items
    • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
    • Washed, cleaned and disinfected water coolers.
    • Removed waste paper and other trash from the premises to designated area.



    Cashier, 04/2015 to 10/2015
    Burger King 5120 W Capital DR. Milwaukee, WI 53206
    • Maintained high standards of customer service during high-volume, fast-paced operations.
    • Prepared all food orders within a 2-3 minute time frame.
    • Assembled food orders while maintaining appropriate portion control.
    • Verified that prepared food met all standards for quality and quantity.


    Cashier, 07/2014 to 05/2015
    Mc Donald 5739 W Silver Spring Dr Milwaukee, WI 53209
    • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
    • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
    • Performed all position responsibilities accurately and in a timely manner.
    • Reported to each shift on time and ready to work.


    Deli Clerk, 01/2013 to 09/2014
    Pick N Save 1735 W Silver Spring Glendale, WI 53209
    • Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information.
    • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
    • Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.
    • Properly wrapped, boxed, and weighed bakery department products.

    Education
    GED: 2013
    Project Stay - 609 N 8th St Milwaukee, WI 53223