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Summary

Compassionate and dedicated pre-nursing student with two years experience in Geriatric home care. Proven skills in daily living, personal care and patient mobility. Successful in managing time, prioritizing tasks and exercising the sound judgement required to improve the quality of patient care. 

Skills
  • Patient and family focused
  • Strong Interpersonal skills
  • Respectful and enthusiastic caregiver
  • Patient positioning understanding
  • Proficient in Microsoft Office Suite and Medical Terminology
Experience
Always Best Care | Southbury , CT Patient Care Assistant 05/2017 - Current
  • Provide clients with emotional support and companionship.
  • Perform basic housekeeping duties such as linen washing, dishwashing, vacuuming, dusting, and mopping.
  • Assist with meal prep and medication dispensing if needed.
  • Provide assistance with personal care and hygiene.
  • Accompanied patients to medical appointments. 


THE HEARTH AT TUXIS POND | MADISON, CT Dining Room Manager / Cook / Server 11/2014 - 04/2017
  • Check the quality of raw or cooked food products to ensure that standards are met.
  • Monitor sanitation practices to ensure that employees follow standards and regulations.
  • Determine how food should be presented and create decorative food displays.
  • Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Stock service stations with items such as ice, napkins, or straws.
  • Remove trays and stack dishes for return to kitchen after meals are finished.
  • ServSafe Certified
TAKE THE CAKE | GUILFORD, CT Counter Attendant 08/2013 - 05/2014
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Balance receipts and payments in cash registers.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
THE PLACE RESTAURANT | GUILFORD, CT Waitress 04/2011 - 10/2014
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Clean tables or counters after patrons have finished dining.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Provide guests with information about local areas, including giving directions.
Education and Training
Naugatuck Valley Community College | | Waterbury, CT, United States Associate of Arts 2019

3.78 GPA

Dean's List Honoree fall 2017

Fall 2019: Starting coursework towards earning my Associate in Science

Gateway Community College | | New Haven, CT, USA Continued education in Pre-Nursing

25 earned credits

Guilford High School | Guilford, CT High School Diploma
This resume is created in 7 minutes.
Core Qualifications
  • Policy/program development
  • Sound judgment
  • Complex problem solving
  • Creative and Motivated
  • Vendor management
  • Special events planning
  • Schedule management
  • Deadline-driven
  • Team development
  • Budget adherence
Professional Experience
06/2018 - Current Dining Room Manager Belmont Village | Lakeway, TX
  • Executed a strategic opening plan for Josephine's Kitchen, Belmont's in house fine dining restaurant.
  • Created a server training program that met annual goals and expectations. 
  • Discussed menu items and dietary concerns, noted special requests or other additional items to meet resident expectations.
  • Made recommendations concerning daily specials, wine selections and desserts to guide residents towards a unique dining experience.
  • Interviewed, hired and trained staff on Belmont's best practices, customer service standards and productivity strategies which improved resident satisfaction and retention.
  • Devised unique events and special promotions, including grand openings, wine tastings, and Public relations dining event to drive sales.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
08/2017 - 06/2018 Certified Dietary Manager Westminster | Austin, TX
  • Worked with dietitians to set menus that met overall patient needs, as well as implement specific dietary plans for individual patients.
  • Charted and care planned individualized plan of care for nutritional needs.
  • Established healthful and therapeutic meal plans and menus for individuals with multiple health conditions.
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement  for nutritional services . 
  • Evaluated food production to check whether food was being made, portioned and handled correctly.
  • Recruited, hired, and trained all nutritional support staff. Regularly evaluated employee performance, coached and disciplined staff as needed.
  • Effectively built a strong team culture through training and team building exercises, meeting retention targets.
  • Conducted annual surveys with local and state health departments. Audited kitchen and service for compliance. Provided DHS (Department of Health Services) with corrective action plans.
  • Worked on the interdisciplinary management team fostering relationships between clinical and Nutritional disciplines.


04/2016 - 08/2017 Certified Dietary Manager Nolan Nursing and rehab | Sweetwater, TX

• Managed the food service program in accordance with Daybreak Ventures department polices  
• Provided leadership, support and guidance to ensure that food quality standards, inventory levels, food safety guidelines and resident service expectations are met.  
• Maintained records of income and expenditures, food, supplies, personnel and equipment and provided reports to regional dietitian.
• Made sure facility had sufficient supplies. Ordered food according to menu cycle and always available menu selections. Improvised as necessary creating alternatives for balanced menu selections.  
• Completed annual and as needed employee reviews, trained new employees, and recommended dismissal and select education per performance.
• Provided overall direction and managed performance for all Food Service Managers, Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards.
• Directed and trained food service department regarding food presentation, quality, and cost control.
• Developed operational component forecasts and was able to explain variances. Responsible for component's accounting functions.
• Worked with regional dietitians, implementing nutritional care plans individualized per resident.

Education
2016 Certified dietary manager: Hospitality Management University of North Dakota | | Grand Forks, ND, United States
Affiliations

ANFP Association of food service professionals

This resume is created in 7 minutes.
Summary
More than twenty years of restaurant, professional sales, event management and public agency experience.
Skills
  • Exemplify leadership qualities, independent judgment and professionalism
 
  • Extensive background in customer service operations and business development, including sales, marketing, promotions and cost control
  •  Excellent communication skills; maintain positive relations with customers, staff, management and elected officials in a variety of high-volume, fast-paced environments
  • Consistently exceed performance expectations
Experience
09/2012 to 06/2017
Commute Consultant II Solano Transportation Authority Suisun City, CA
  • Liaison to employers, vanpool commuters, and other organizations to utilize and promote Transportation Demand Management (TDM) services and programs;.
  • Lead in Solano Napa Commuter Information (SNCI), Mobility Management and SolanoExpress Facebook pages and websites management including debuting the "SolanoExpress Route of the Month" feature; launching the Twitter account for Mobility Management;.
  • Lead in Bike to Work Day promotion including: sponsorship, promotional materials creation and distribution, pre and post event Press Releases and newspaper articles, Bike Commuter of the Year and Team Bike Challenge, Energizer Station sites for both Napa and Solano County;.
  • Lead role implementing the revised Solano County Commute Challenge for 2016 including 5 City Council Presentations, multiple STA Board Presentations and employee kickoff and recognition events;.
  • Knowledgeable resource for a wide range of alternative transportation information to identify solutions, prepare recommendations and implement personalized trip plans;.
  • Collaborated with City Mayors and County Supervisors and their staff for multiple events including: Annual STA Awards, Fairfield/ Suisun City Train Depot reopening ceremony, Senior Transportation Summit III, EDC Breakfast "Town Hall Live" meeting;.
  • Expertise in Commuter Vanpool State Law and assist the public on related matters;.
  • Provided assistance to the Program Manager, Public Information Officer, SNCI and Mobility Call Center and other STA staff as needed.
05/2008 to 11/2009
Events Coordinator Mendocino Coast Botanical Gardens Fort Bragg, CA
  • Successfully planned and organized over 24 events including the annual "Art in the Gardens" fundraiser, a one day art and food festival with over 100 volunteers and 30 staff; with over 1200 attendees.
  • Responsible for all aspects of marketing the Gardens itself as well as events, workshops and sales.
  • Cultivated and maintained relationship with donors and sponsors.
  • Created and maintained monthly calendar of events and e-newsletter.
  • Oversaw and worked directly with the Wedding Liaison.
  • Worked directly with the Executive Director of Arts Council of Mendocino County in creating a Sculpture Gallery in the Garden and Plein Air Painting contest.
04/2005 to 05/2008
Account Executive Fort Bragg Advocate-News Fort Bragg, CA
  • Successfully established and maintained all areas of advertising relationships with over 65 clients per week for the three local newspapers with a combined weekly circulation of 17,700.
  • Consistently met or exceeded sales goals.
  • Increased sales in my territory by over $10,000 per month; increased monthly pages and special sections by 25%.
  • Won first place in advertising campaign for Northern California newspapers, two consecutive years.
  • Successfully identified and negotiated multiple sponsors for three consecutive years with funding totaling $4,500 per year for the Medical Guide.
02/2003 to 02/2004
Dining Room Manager Albion River Inn Albion, CA
  • Responsible for all activities of over 30 dining room and bar personnel including hiring, training, scheduling and annual performance review.
  • Successfully initiated and launched full room service availability to Inn Guests.
  • Created guest comment cards for dining room.
  • Reinstated monthly staff educational wine tastings.
  • Promoted to Dining Room Manager within eight months of employment.
03/1999 to 01/2003
Account Manager Winebid.com Napa, CA
  • Responsible for the sales and negotiation of fine, collectible and rare wine
  • Created and maintained relationships with over 200 consignors including wine cellar appraisals advice on shipment of wine to our facility in Napa and explanation of the auction process
  • Regularly met and exceeded goals by as much as 200%.
  • Consistently the top revenue producing Account Manager for all West Coast, including two- half million dollar consignments.
  • As a major revenue-producer, contributed to the company's pivotal milestones which included an annual growth rate of 25%, as well as the opening of new offices in Napa, London, Sydney, Los Angeles and Seattle.
03/1995 to 05/2000
Dinner Front Server Auberge du Soleil Rutherford, CA
  • Provide standards and policy training for over 70 servers, and ten managers.
  • Regularly won first and second place in highest per person check average and sales contests.
  • Maintained a thorough knowledge of over 500 wines available on the wine list.
  • Regularly received exemplary remarks on guest comment cards and annual performance reviews.
Professional Affiliations
CAC Toastmaster Member, 2016- present
Notary Public: 2005- 2008; 2013- 2016
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Professional Summary
Detail-oriented Facilities Technician familiar with all aspects of facilities maintenance and repair. Is Personable and well-versed in evaluating and diagnosing problems and repairing issues in a timely and professional manner.  Knowledgeable and motivated, who excels in building and facility maintenance in a manufacturing environment.
Skills
  • Exceptional interpersonal communication
  • Client account management
  • Effective leader
  • Staff training/development
  • Employee scheduling
  • Efficient multi-tasker
  • Customer service-oriented
  • Organized
  • Deadline-oriented
  • Safety-oriented
  • Able to lift [75+] pounds
  • Valid [Michigan] driver's license
  • Painting and plastering
  • HAZMAT knowledge
  • Self-starter
  • Fast learner
  • Exceptionally detail-oriented
  • Effective planner
  • Hospitality and service industry background
  • Creative problem solver
  • ' Excellent sense of direction
  • Delivery experience
  • Thrives in fast-paced environment
  • Committed team player
  • Courteous, professional demeanor
  • High energy Tool repair and maintenance
  • Exceptional communication skills
  • Strong client relations
  • Proficient in cash management
  • Familiarity with DOT regulations
  • Safety-conscious
  • Safe driver in adverse conditions
  • Strong math aptitude
  • Fluent in [Several Languages]
  • Knowledge of state roads and highways
  • Organized
  • Team player
  • Flexible schedule
  • Works well under pressure
  • Dedicated team player
  • Positive outlook
  • Energetic and driven
  • Dependable
  • Reliable
  • Excellent work ethic
  • Extensive food/beverage knowledge
  • Skillful menu development
  • Accomplished in large event catering
  • Supply ordering ability
  • Kitchen management
  • Neat and clean in appearance
  • Management and leadership experience
  • On time and reliable
  • Opening and closing procedures
Work History
Chef June 2012 to Current
Compass Group - Detroit, Mi.
  • My job duties consist of being the assistant chef, prepping the food for the lunch shift cooking, serving and cleaning.
  • I have excellent public relations skills and a great personality to deal with the public.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.  Maintained high standards of cleanliness and sanitation.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Resolved guest complaints quickly and efficiently.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Delivered quality service by providing a warm and welcoming environment.
  • Assisted co-workers whenever possible.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Assisted with guest inquiries, take-out orders/restaurant cleanliness.
  • Operated all kitchen equipment adeptly.
Route Salesman July 2009 to August 2010
Superior Linen - Detroit, Mi.

  • Consistently provided professional, friendly and engaging service.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded truck and properly secured items to prevent damage during transportation.
  • Verified each delivery against shipping instructions before delivering to customers.
  • Loaded and unloaded [Numerous] delivery vans per shift.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Submitted receipts and money received from deliveries at the end of each shift.
  • Drove company truck for local and intra-state pick-ups and deliveries.
  • Verified that vehicle inspection stickers and registrations were current.
  • Created and submitted delivery and DOT logs.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors.
  • Followed the company's loading and unloading procedures for hazardous materials.
  • Communicated customer complaints, requests and feedback to company management.
  • Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
  • Fostered positive working relationships with customers by responding to their questions and concerns.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Completed all documentation neatly and accurately.
  • Operated and maintained the tractor-trailer in accordance with state and federal regulations.
  • Completed and submitted all necessary logs and paperwork on a daily basis.
  • Kept the warehouse and associated outside areas neat and clean at all times.
  • Interpreted maps and followed written and verbal directions.
  • Recorded truck plate number and mileage on receipt when refueling.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Recommended merchandise to customers based on their needs and preferences.
  • Wrote sales slips and sales contracts.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Engaged with customers in a sincere and friendly manner.
Route Salesman June 2009 to July 2010
Aramark Uniform Wixom, Mi - Wixom, MI
  • Aramark bought out Superior Linen.
  • I came out to Wixom to show them what superior's side of the buisness was and how they worked it.
  • Reported carrier-performance metrics and monthly costs reports to executive team.
  • Maintained accurate stock records and schedules.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Picked products for specific routes according to pick sheets.
  • Picked up incoming stock and delivered materials to designated locations.
  • Coordinated quarterly business reviews alongside senior management.
  • Transported deliveries locally and over the road.
  • Safely loaded and unloaded deliveries according to size of load and content description.
  • Submitted all delivery documentation in a timely manner.
  • Maintained a daily, legible DOT log book and submitted corresponding documents.
  • Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.
  • Reported all accidents, damage and malfunctions involving company equipment to management.
  • Inspected the truck for defects and safe operating condition before, during and after trips.
  • Operated delivery vans in accordance with company safety policies and procedures.
  • Established and maintained excellent customer relationships.
  • Answered customer questions regarding delivery promptly and accurately.
  • Invoiced, collected monies due and settled accounts each day.
  • Attended and participated in all driver safety meetings.
  • Inspected tires, lights, brakes and gas, oil and water levels.
  • Correctly marked invoices and clearly noted returns and shorts.
Route Sales March 2008 to August 2008
G&K Services - Romulus, Mi.
  • Sale and service deliveries, I managed and maintained customer requests on new products.
  • I worked very hard to keep sales up and to keep customers happy.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Verified each delivery against shipping instructions before delivering to customers.
  • Loaded truck and properly secured items to prevent damage during transportation.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Drove company truck for local and intra-state pick-ups and deliveries.
  • Created and submitted delivery and DOT logs.
  • Recorded each delivery using the proper paperwork before leaving the warehouse.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors.
  • Handled maintenance on truck before and after deliveries.
  • Fostered positive working relationships with customers by responding to their questions and concerns.
  • Completed all documentation neatly and accurately.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Kept the warehouse and associated outside areas neat and clean at all times.
  • Interpreted maps and followed written and verbal directions.
  • Recorded truck plate number and mileage on receipt when refueling.
  • Submitted work orders to the manager on duty.
Route Sales November 1999 to November 2007
Arrow Uniform Rental - Mi.
  • My job duties for this position was to maintain customer retention and to keep new sales coming in.
  • I also was to make sure everything was delivered on a timely basis.
  • Increased consumer awareness and achieved sales targets.
  • Conducted market analysis and monitored competitive activity.
  • Designed and implemented strategic business plan objectives.
  • Achieved company objectives by leveraging internal resources and collaborating with colleagues.
  • Cleaned and sterilized equipment and facilities
  • Answered telephone calls and responded to inquiries.
  • Prepared sales slips and sales contracts.
  • Maintained records related to sales.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Verified that all customers received receipts for purchases.
  • Maintained accurate stock records and schedules.
  • Picked products for specific routes according to pick sheets.
Dining Room Manager November 1991 to July 1999
Portofino Restauraunt - Wyandotte, Mi.

  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Conducted timely performance evaluations for all front of house staff.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Promoted the business through participation in and sponsorship of community events.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Accurately logged all daily shipping and receiving orders.
  • Placed special merchandise orders for customers.
  • Planned and directed staff training and performance evaluations.
  • Trained all incoming sales team members.
  • Promptly resolved all customer requests, questions and complaints.
  • Built relationships with customers and the community to establish long-term business growth.
  • Attended sales training camp and brought best practices leadership back to the company.
  • Logged detailed and thorough records of maintenance performed.
  • Served as first responder for all facility and equipment issues.
  • Inspected and repaired chillers, fan and coil units and window-mounted AC units.
  • Repaired and replaced plumbing parts, including fixtures and drain lines.
  • Changed filters.
  • Re-keyed facility locksets, including electromechanical locksets.
  • Submitted work orders.
  • Cleared clogged drains and replaced defective parts such as valves, faucets and fixtures.
Education
Antonio Aleixo Portimao, Portugal
High School Diploma:
  • Top [18]% of class
  • Emphasis in [History and Math]
This resume is created in 7 minutes.
Professional Experience
General Manager
January 2017 to Current
GRAND CAFE, Green Valley Ranch Resort & Spa Henderson, NV
  • Responsible for daily operations of this fast paced, high volume 24 hour Café.  Control of costs, P&L, R&M
  • Strict adherence to Station Casinos Policies and Procedures
  • Final selection and direction of training new employees
  • Within the first three months, increased the Medallia Guest Survey satisfaction results by 20%.  Achieved first place ranking in company wide sales for Stella beer and pastry promotions
  • Daily direct interactions with Resort and Corporate Executives
  • Specific attention placed on Chariman and President level guests
​​


General Manager / Beverage Buyer
July 2015 to September 2016
KILLER SHRIMP, Town Square Las Vegas, NV
  • Responsible for setting up all accounts, review of bids and contracts, handled all vendor interaction
  • Oversaw the construction and build out of the space
  • Hiring and training of staff with attention to service standards and building a core team
  • Weekly communication with Executives of Town Square Property Managers
  • Daily communication with corporate office in California
  • Assisted in marketing and promotions for the unit to introduce the Killer Shrimp brand to Las Vegas
​​
General Manager / Wine Buyer
December 2014 to March 2015
COMME CA, Cosmopolitan Resort & Casino Las Vegas, NV
  •  Control of costs, P&L, interaction with all hotel departments, financial reporting to Hotel Executives
  • Updated and reformatted wine list to better serve guests and create more profit
  • Rewrote staff manuals and training manuals
  • Hired and directed training of new staff,  public relations and marketing

​​

General Manager / Wine Buyer
April 1999 to June 2014
PINOT BRASSERIE, (PATINA RESTAURANT GROUP) Venetian Resort & Casino Las Vegas, NV
  •  Opening team Dining Room Manager, promoted to General Manager following year
  • Daily operations, control of costs, employee relations, P&L, R&M, budgeting, forecasting, hotel interactions
  • Purchasing and management of beverage program with an inventory of up to $350,000
  • Prepared managers for next level of management
  • Hiring and directing of training for new employees
  • Attention to social media and responses to guests
  • Implemented programs to assist with repeat guest recognition
  • Assisted in all marketing programs
  • Hired by famed Chef JOACHIM SPLICHAL, Chef and Founder (reference)
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      Assistant General Manager
      August 1996 to March 1999
      CALIFORNIA PIZZA KITCHEN Irvine, CA
      • Supervision of all employees
      • Maintained high standards for all food and beverage
      • Hiring, counseling and termination of employees
      • Guidance of employees through intensive training program
      • Weekly inventory for the unit
       
      Assistant General Manager / Beverage Manager
      May 1994 to July 1996
      SCOTT'S SEAFOOD GRILL Palo Alto, CA
      •  Hired service staff, reorganized training programs
      • Created budget, controlled inventory and purchased liquor, beer and wine
      • Outside corporate marketing to Silicon Valley companies
      • Sales, planning and orchestration of large private parties, developed program for Banquet Manager
      ​​
      Dining Room Manager
      June 1992 to May 1994
      NEWPORT HARBOR YACHT CLUB Balboa, CA
      •  Hiring and training of service staff, Created Server Training manual for this Private Club
      • Special attention to member knowledge and preferences
      • Planning and supervision of all private parties
      ​​
      Education
      Bachelor of Science : Hospitality Management CALIFORNIA STATE POLYTECHNIC UNIVERSITY POMONA, CA
      Associate of Science : Business Management CALIFORNIA STATE POLYTECHNIC UNIVERSITY POMONA, CA
      Career Accomplishments
      • General Manager and Restaurateur of the Year, RA/PRG
      • 2012 Restaurant of the Year, Patina Restaurant Group
      • 2004-2014 Best of Award of Excellence from Wine Spectator, Patina Restaurant Group
      • 2013 Secret Shopper average surpasses 98%
      Key Skills
      • Budgeting, control of costs, profit and loss statements, forecasting, inventory
      • Hiring, training, terminations, counseling, employee relations
      • Supervision, training programs
      • Special Events, marketing, purchasing, sales and scheduling
      • Have worked with and am very comfortable with many computer and POS programs.  Some are listed here.  Micros, Infogenesis, Aloha, Digital Dining, Timepro, ADP, Paylocity, Intuit, Avero, Excel, New Brand Analytics, Opentable, Guest Bridge, Kronos, JD Edwards, Ctuit