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Professional Summary
Highly organized and detail-oriented Administrative Assistant with more than 10 years experience supplying thorough, organized administrative support to upper management/executives.
Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Committed to approaching administrative tasks with tenacity and attention to detail. 
Skills
  • Excellent communication skills
  • Filing and data archiving
  • Customer service-oriented
  • Pleasant demeanor
  • Customer Focus
  • Invoice processing
  • Data Entry Skills
  • Attention to Detail
  • Multi-tasking
  • Committed team player
  • Courteous, professional demeanor
  • Guest relations
  • Bilingual/fluent in Spanish
  • Familiar with Word and Excel and can search the internet 
Work History
Office Administrative Assistant Aug 2014 - Jul 2017
Houston Transportation Services Houston, Tx
  • Directed guests and routed deliveries and courier services.
  • Opened and properly distributed incoming mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Obtained signatures for financial documents and internal and external invoices.
  • Answered and quickly redirected calls.
  • Screened all visitors and directed them to the correct employee or office.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered emails and faxes in timely manner
  • Create spreadsheet when needed 
Body Shop Assistant Apr 2009 - Jul 2014
Greater Houston Trans/Yellow Cab Houston, TX
  • Make decisions when shop manager is out
  • Enter/edit employee clock in and out time
  • Code invoices and properly charge to correct account/customer
  • Answer phone and emails/fax in a timely manner, file all work orders and paperwork, create spreadsheets when needed
  • Order materials/items for shop and do monthly inventory
  • As a service writer, I listen to customer concerns about their vehicle, take down the issue and keep them inform once the vehicle is in shop. Keep customer at ease
  •  
Call Center Operator/Dispatcher/Account Operator Apr 2004 - Mar 2009
Greater Houston Trans/Yellow & Fiesta Cab Houston, Tx
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed high call volume with tact and professionalism.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Defused volatile customer situations calmly and courteously.
  • Enter callers information into dispatch system
  • As a dispatcher, i would assist drivers with directions, provide additional info on customers or businesses and guide them in emergency situations 
  • Handled special account trips to ensure great customer service
  • I also worked/filled in for vacation in Customer Service dept throughout the years that I was with this company
Call Taker/Dispatcher Sep 1997 - Dec 2000
Greater Houston Trans/Fiesta Cab Houston, TX
  • Answer phones in a timely and courteous manner
  • Enter customers information into dispatch system, verify info
  • Assist drivers with directions and guide them in emergency situations
  • Inform customers by explaining procedures, answering questions and providing information
Dining Room Server Aug 1995 - Sep 1997
Spaghetti Warehouse Houston, TX
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Delivered quality service by providing a warm and welcoming environment.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Assisted co-workers whenever possible.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Verified cash drawer against the day's receipts.
  • Served beverages, breads and butter and replenished items as necessary.
Education
High School Diploma: 1994
Sam Houston Math, Science, and Technology Center High School Houston, TX
This resume is created in 7 minutes.
Professional Summary
Hawaii state licensed Registered Nurse seeking position as an Aesthetic Nurse Specialist. Compassionate and personable with experience with diverse clientele.
Skills
  • Medication administration experience (oral and injectable)
  • Trained in in- and out-patient care
  • Skilled in conducting patient history & physical
  • Culturally sensitive with diverse populations
  • Insulin medication assistance
  • Patient and family advocacy
  • Disease Prevention and Intervention 
Work History
Volunteer 08/2017 to Current
Life Foundation Honolulu, HI
  • Assist with Life Foundation's Kua'ana Project via inspirational talks and workshops.
  • Provide high quality services for Life Foundation clientele including advocacy, social, and healthcare support. 
  • Counseled and educated patients about reproductive health issues and wellness. Knowledge in STDs, including HIV
  • Effective counseling in health maintenance and disease management.
Direct Care Professional/ Care Taker 08/2015 to Current
Self-Employed Honolulu, HI
  • Experience working in homes with disabled adults.
  • Assist patients with daily functions.
  • Drive and transport client safely to and from all required and necessary appointments.
  • Assist primary caregiver / guardian with care plan and accurate documentation in accordance with agency guidelines.
Fine Dining Server 03/2014 to 09/2015
D.K. Steak House Honolulu, HI
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Suggested additional items to customers, as appropriate, to increase restaurant sales.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.

 

Dining Room Server 12/2013 to 03/2014
Ryan's Grill Honolulu, HI
  • Delivered an exceptional dining experience with friendly, fast service.
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Skillfully anticipated and addressed guests' service needs.
  • Accepted payment from customers and made change as necessary.
Administrative Assistant 01/2006 to 08/2013
Miyake Pro Makeup Las Vegas, NV
  • Managed the day-to-day calendar for the company's owner.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports, lists, invoices, and tax documents.
  • Coordinated overnight travel arrangements and accommodations.
  • Organized personal and professional calendars and supplied reminders of upcoming meetings and events.
Variable Annuity Specialist 08/2004 to 11/2005
Pacific Life Insurance Co Newport Beach, CA
  • Accurately processed annuity trades, withdrawals, and service calls.
  • Promoted client retention through high-quality service and follow through.
  • Promoted agency products to customers and agents on the telephone and in writing.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
Education
Bachelor of Science: Nursing 2016 University of Hawaii - Manoa Honolulu, HI Coursework in Adult & Pediatric Health Assessment, Pharmacology, Pathophysiology, Public Health, Psychiatric & Mental Health, & Medical / Surgical Nursing. 
BBA: Business Administration, Finance 2005 University of Hawaii - Manoa Honolulu Coursework in Finance and Business Development, Financial Planning, Budgeting, & Analysis, Accounting, Marketing, Real Property, & Retirement & Estate Planning. 
Certifications
  • Registered Nurse in State of Hawaii, License number 85955
  • Life Support (BLS) & CPR Certified by the American Heart Association 
This resume is created in 7 minutes.
Professional Summary
A (28)year old Restaurant Server with over ten years in the food and beverage industry. Fine dining expert with extensive wine knowledge and an ever present willingness to learn.  Bringing a strong work ethic, interpersonal skills and customer service expertise.
Skills
  • Organized and efficient server
  • Committed team player
  • Courteous, professional demeanor
  • Flexible schedule capability
  • Up-selling capability
  • Top-tier, full-service dining background
  • Guest relations professional
  • High energy
Work History
waiter, 08/2005 to 02/2008
coconut bay beach resort and spa Beane Field Vieux Forte St Lucia
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Delivered quality service by providing a warm and welcoming environment.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Assistant Dining Room Server, 02/2009 to 12/2009
Norwegian Cruise Lines Worldwide

  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Assisted co-workers whenever possible.
  • Restocked the salad bar and buffet, refilled condiments, organized pantry area.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Dining Server/ Head Wine Waiter, 03/2010 to Current
Sugar Beach A Viceroy Resort Soufriere St. Lucia
  • Maintained high standards of cleanliness and sanitation.
  • Stocked and maintained cleanliness of stations.
  • Upheld highest standard for cleanliness of glass and silverware.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Responsible for ordering wines and also taking weekly stock.
  • Organized weekly wine training session with my work staff.
  • Promoted wine pairing menus for special dinner occasions.
  • Responsible for updating wine lists and catering for family and group functions.
  • Trusted by management to make decisions in my department.
Accomplishments
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Selected to serve notable VIP guests for major private events.
  • Mr.Bob Brown certificate forexcellent service standards
This resume is created in 7 minutes.
Professional Summary

Dedicated and patient-focused CNA skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.

Certifications
  • Nursing Assistant Certificate (April 2015)
  • New York State Certification (April 2015)
  • BLS/CPR Certification (March 2015)
Experience
Dining Room Server 10/2014 to 06/2015 The Manor at Woodside Medford, NY

Work in a fast-paced environment and serve resident's needs. Take resident's orders and ensure accuracy. Work as part of a team to provide excellent service. Clear and reset tables in-between services. Responsible for training new hires.

Cashier 05/2012 to 02/2013 The Home Depot Medford, NY

Provided customers with fast, friendly, and accurate checkout. Earned Employee of the Month status in August 2012. Utilized teamwork concept to complete tasks.

Direct Care Counselor 05/2011 to 03/2012 Independent Group Home Living Medford, NY

Assisted multiple-diagnosis children with activities of daily living. Provided loving care with enthusiasm and vigor. Communicated with other members of the nursing team, voiced concerns, and made suggestions.

Cashier, Customer Service 04/2006 to 09/2010 Carvel Ice Cream Medford, NY

Took orders and filled them with accuracy. Completed transaction by cashiering. Cleaned machines and completed work as delegated by supervisor. Worked as part of a team to better serve customers.

Education
Nursing Assistant Program 2015 Dutchess County B.O.C.E.S. Poughkeepsie, NY

Completed 150 hours classroom time including hands-on care, lecture, clinical skills practice and BLS training.

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Work History
Personal Support Worker, 09/2015 to 04/2017
Saint Elizabeth Health CareWindsor, Ontario
  • Visited clients in their homes to provide assistance with basic household tasks and personal care. Prepared nutritious meals, assisted with medication, toileting, dressing and bathing.
  • Provided light housekeeping assistance.
  • Provided emotional and social support.
  • Cared for pets as required
Custmer Service, 01/2010 to 01/2013
StarbucksWindsor, Ontario
  • Served customers quickly and accurately with a smile and  demonstrated 
  • Prepared hot and cold food items 
  • Handled cash and debit transactions
Commercial Cleaner, 04/2014 to 09/2016
TimbercreekWindsor, Ontario
  • Collected trash for disposal and replaced bin liners.
  • Maintained clean, neat and professional entrances.
  • Adhered to company policies for appearance, thoroughness and facility security.
  • Swept, vacuumed and washed all carpeted and hard floor surfaces.
Dining Room Server, 09/2018 to Current
ChartwellWindsor, Ontario


  • Ensure resident satisfaction with meal service.
  • Prepare dining room for catered events.
  • Prepare food for serving to residents.
Education
Certificate: Personal Support Worker, 2016
Trios College of Business - City of Windsor, ON
  • Completed Personal Support worker program.
  • Clinical Practicum/Internship a total of 210 hours were completed at Riverside Place Long Term Care Home. Community Placement a total of 145 hours were completed at Madrid/Barcelona with Assisted Living Southwestern Ontario
High School Diploma Holy Names High School - Ontario

     

                   

Certifications
  • Standard First Aid-AED and CPR-Level C (for infant/child/adult)
  • Safe Food Handler Certificate (2018)
  • Smart Serve
This resume is created in 7 minutes.
Professional Summary

Bilingual, reliable, flexible and self motivated Clinical Medical Assistant program with training in front and back office procedures. Over 10 years of customer service experience and knowledge in medical terminology. Passionate about quality patient care. Seeking a full or part time position in a medical office or facility.

Certifications
  • AED/BLS/CPR through the American Heart Association
  • Workplace Blood Borne Pathogens through National Safety Compliance
Skill Highlights
  • Bilingual in Spanish
  • Front office
  • Answering phones
  • Setting up appointments
  • Verification of insurance
  • CPT-4/ICD-10 coding
  • HIPAA/OSHA compliance
  • Strong work ethic
  • Team player with positive attitude
  • Snellen Chart
  • Sterilization
  • Suture removals
  • Back Office
  • Venipuncture
  • Urinalysis
  • Injections
  • Electrocardiograms
  • Understands medical procedures
  • Otaining/charting vital signs
  • Patient positioning understanding
  • Qualified in specimen collection/processing
  • Drug Administration
  • Prescriptions
Professional Experience
Alpha Pain Management April 2016 to May 2016 Clinical Medical Assistant
Palmdale, CA
  • EKG's and Urinalysis
  • Intake and Discharge patients
  • Vital Signs and Injections
  • Monitor patients for drug reactions
  • Set up appointments for procedures and regular follow-ups
  • Follow-up calls post procedures
  • Prescription verifications
  • Answering phones
  • Insurance verifications and authorizations
SRC Odyssey Restaurant September 2006 to Current Dining Room server
Granada Hills, CA
  • Certified Trainer - responsibilities include welcoming new team members, mentoring and assisting with their development.
  • Servers take pride in giving guests not only a excellent meal,  but also an unforgettable experience.
Education and Training
High Desert Medical College 2016 Certificate: Clinical Medical Assistant Lancaster, CA
  • Academic Excellence Award
  • Perfect Attendance Award
US Grant High School 2003 General Education Valley Glen, CA