• Make decisions when shop manager is out
• Enter/edit employee clock in and out time
• Code invoices and properly charge to correct account/customer
• Answer phone and emails/fax in a timely manner, file all work orders and paperwork, create spreadsheets when needed
• Order materials/items for shop and do monthly inventory
• As a service writer, I listen to customer concerns about their vehicle, take down the issue and keep them inform once the vehicle is in shop. Keep customer at ease
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• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Referred unresolved customer grievances to designated departments for further investigation.
• Managed high call volume with tact and professionalism.
• Effectively managed a high-volume of inbound and outbound customer calls.
• Defused volatile customer situations calmly and courteously.

• Enter callers information into dispatch system
• As a dispatcher, i would assist drivers with directions, provide additional info on customers or businesses and guide them in emergency situations 
• Handled special account trips to ensure great customer service
• I also worked/filled in for vacation in Customer Service dept throughout the years that I was with this company

• Answer phones in a timely and courteous manner
• Enter customers information into dispatch system, verify info
• Assist drivers with directions and guide them in emergency situations
• Inform customers by explaining procedures, answering questions and providing information

• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
• Delivered quality service by providing a warm and welcoming environment.
• Effectively listened to, understood and clarified guest concerns and issues.
• Maintained complete knowledge of restaurant menu, including daily specials.
• Developed and maintained positive working relationships with others to reach business goals.
• Assisted co-workers whenever possible.
• Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
• Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
• Verified cash drawer against the day's receipts.
• Served beverages, breads and butter and replenished items as necessary.

• Experience working in homes with disabled adults.
• Assist patients with daily functions.
• Drive and transport client safely to and from all required and necessary appointments.
• Assist primary caregiver / guardian with care plan and accurate documentation in accordance with agency guidelines.

• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
• Suggested additional items to customers, as appropriate, to increase restaurant sales.
• Promptly served all food courses and alcoholic beverages to guests.
• Answered questions about menu selections and made recommendations when requested.

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• Delivered an exceptional dining experience with friendly, fast service.
• Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Skillfully anticipated and addressed guests' service needs.
• Accepted payment from customers and made change as necessary.

• Managed the day-to-day calendar for the company's owner.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports, lists, invoices, and tax documents.
• Coordinated overnight travel arrangements and accommodations.
• Organized personal and professional calendars and supplied reminders of upcoming meetings and events.

• Accurately processed annuity trades, withdrawals, and service calls.
• Promoted client retention through high-quality service and follow through.
• Promoted agency products to customers and agents on the telephone and in writing.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.