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OBJECTIVE

Seeking employment as a skilled FOH/BOH employee adept at operating in fast-paced restaurant environments. Eager and willing to learn roles such as server/bartender if need be.

SKILLS
  • Customer-oriented
  • Quick learner
  • Organized multi-tasker
  • Able to lift 100+ pounds
  • Personable
  • Operate Machinery
  • Good with numbers and math
  • Cash handling and management
  • Food preparation experience
  • Leadership Qualities
  • Lawn Mowing/Yard Work
  • Dedicated team player
Work History
Owner, 05/2016 to Current
Dutch Bros. Lawn Care Seattle
  • Responsible for maintaining neighborhood lawn care, including mowing, edging and weed-eating.
  •  Ability to work through customer special requests and coordinate work dates.
Owner, 04/2012 to Current
Ola Dogs Hot Dog Cart Seattle
  • Operated our hot dog cart at various locations around Seattle and Indianola. 
  • Responsible for preparation of food, cart set-up, preparing each order and serving food to customers.  Also, taking payment from customers.  Displayed organization and excellent customer service skills.
Customer Service Cashier, 05/2017 to 01/2018
Simply Seattle Seattle, WA
  • Greeted customers and ascertained their needs as well as stocking shelves and organized displays. Demonstrated care of merchandise. Completed point of sale at register.
Food Expeditor, Busser/Host, 05/2018 to 01/2019
Lucia: Kicthen & Bar Seattle, WA
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Assisted managers with quickly resolving service- and food-related issues.
Food Expeditor, Busser, 05/2019 to Current
Duke's Seafood Seattle, WA
  • Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
  • Monitored meal preparation to ensure timely delivery and guest satisfaction.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
Education
High School Diploma: 2017
Bishop Blanchet High School - Seattle
Accomplishments

-Washington State University, Senior: Fall 2020

-Varsity Baseball at Bishop Blanchet, 3 years, Team Captain

-Varsity Golf at Bishop Blanchet, 2 years, Inspirational Award

Additional Information

- Seeking Hospitality Business Management Degree at Washington State University

- Member of Tau Kappa Epsilon, Washington State University

-Volunteer at Union Gospel Mission, Seattle

This resume is created in 7 minutes.
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Quality-focused Data entry/billing operator offering ten years of experience in data processing. Skilled, committed to addressing customer concerns with speed, accuracy and professionalism.
Highlights
  • Order processing
  • Multi-line phone proficiency
  • Excellent communication skills


  • Strong interpersonal skills
  • Pleasant demeanor
  • Customer service-oriented
  • Invoice processing
Accomplishments
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders. Managed call flow with up to five calls in queue per minute. Preserved an accuracy of 90% during ten years of employment.
Experience
08/2007 to 02/2017
Customer service/Billing expeditor Safeguard Business Systems Lansdale, PA Verified that information in the computer system was up-to-date and accurate. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Provided cross training to new staff members. Properly directed inbound calls in phone queues to improve call flow. 
05/2004 to 02/2007
Assistant Manager Big Lots Lansdale, pa Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings.
10/1996 to 03/2004
Assistant Manager Wawa Wawa, PA Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.
Education
Associates degree: Business AIU Online USA
This resume is created in 7 minutes.
Summary

Customer service professional with seven years of excellent customer service. Skilled in training and managing staff. Self-motivated with exceptional communication and development skills.

Skills
  • Safey management Employee
 
  • Scheduling Exceptional
​​
  • Communication skills
  • Food regulation compliance 
  ​
  • Training and development
​​
  • Excellent time management
Experience
Disney Calfornia Adventure Anaheim, CA Working Lead And Trainer 05/2014 to Current
  • Responsible for greeting Guests, loading and unloading attractions, operating attraction systems, delivering narrations of varying lengths and providing audience control.
  • Current Attractions: Tower of Terror, Radiator Springs Racers, Red Car Trolley, and Guardians of the Galaxy: Mission Breakout!.
  • Lead and train Cast Members at The Red Car Trolley where we give a tour around Hollywood Land and drive show performances for The Red Car Trolley News Boys.
Ross Distribution Center Perris, CA Unit Identifier Trainer & Area Expeditor 08/2013 to 03/2014
  • Clerical experience by inputting information about the inventory into a system such as: creating a description for products, examining product carefully, and verifying the product.
  • On the job training with new hire employees.
  • Supervising on site with the area manager to help problem solve issues.
Spotify Moreno Valley, CA Intern 08/2012 to 01/2014
  • Promote students on campus to gain a membership with Spotify on campus. 
  • Online networking to promote the new interface from the application while managing social media for Spotify. 
McDonald's Moreno Valley, CA Crew Trainer & Manager 05/2010 to 08/2013
  • Responsible for training new hire crew members for their day-to-day work envioment serving customers and customer care.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Employee Scheduling Manager and Core Trainer for McCafe Drinks
Education
Associate of Arts: Advertising & Graphic Design 2019 Fullerton College, Fullerton, CA
This resume is created in 7 minutes.
Summary
Through my various positions, I have strengthened my verbal and written communication skills, Microsoft Office abilities, and have gained a clear understanding of how a business operates from all aspects. My team lead/management experiences have brought me to possess successful time management and impeccable organization skills. I have strived to learn each position I've held to its entirety, which not only makes me a valuable asset to the teams I have been a part of, but gives me the confidence I need to succeed.
Skills
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Adaptive team player
  • Courteous demeanor
  • Energetic work attitude
  • Coaching for performance
  • High customer service standards
  • Service solutions expert
  • Dedicated to process improvement
  • Strong problem solving ability
  • Troubleshooting skills
Accomplishments
Promoted to Senior position on team within 2 years.
Tasked to provide onboarding and training for 12 new team members.
Experience
eProcurement Customer Care - Sr. Customer Experience Rep Jan 2015 to Current
Grainger Janesville, WI
  • Process EDI invoice rejections, IDOC failures, and order rejections.
  • Recognize trends in all areas, research to find the root cause and correct/escalate to alleviate rejections Handle requests from collectors which include credit and rebills, editing invoices in UltraEdit and resending to the customer, researching invoice failures, etc.
  • Aid internal and external customers via phone and email (Outlook and CRM).
  • Troubleshoot punchout/EDI order issues. 
  • Quickly locate order information.
  • Process returns.
  • Update the team's training documents/work instructions on the Confluence website and email the team tips whenever possible.
  • Send team members coaching opportunities when possible.
  • Assist in training new hires and support team members as needed.
  • Monitor the daily work levels.
  • Able to focus in an ever changing environment.
  • Gained leadership qualities while becoming one of the tenured team members after the Lincolnshire closure Grainger Third Party Field Support Expeditor.
Third Party Field Support Expeditor Jun 2014 to Dec 2014
Grainger Janesville, WI
  • Quickly answer inbound phone calls from customer service and account managers.
  • Find information on sales orders, purchase orders, and requisitions for the callers.
  • Make outbound calls to vendors requesting availability on third party items, tracking information, status of orders, expediting ship dates and expediting freight.
  • Email vendors if they are not available in a professional format and following up with them if they do not respond in a timely matter.
  • Follow up with the callers via IM and email.
  • Track all calls and enter complete notes from both sides of the phone call in the tracker and the purchase order (if applicable).
Oct 2013 to May 2014
Stateline Staffing South Beloit, IL
  • Sales - Enter customer orders and quotes, research to find correct parts for customer requests.
  • Accounting - Match invoices and packing slips, fill out vouchers.
  • Purchasing - Follow up with vendors on open purchase orders.
  • Inventory Management - Release orders, prepare orders for production and issue material.
  • Shipping/Receiving - Prepare paperwork for shipping, receive shipments and put parts away, pull parts for production, prepare paperwork for outside operation shipments.
Purchasing Assistant/Switchboard May 2010 to Dec 2012
Baker Manufacturing Company Evansville, WI
  • Release, fax/email purchase orders to suppliers.
  • Expedite orders.
  • Match acknowledgements with purchase orders to make sure there are not any price or date discrepancies.


Assistant Manager/Team Lead/Sales Associate Sep 2006 to Aug 2009
Vanity
  • Delegate duties to all of the associates.
  • Work at the cashier station and handle payments.
  • Monitor our sales by checking the department summary where I could view what was and was not selling to proceed to set the store up accordingly.
  • Make sure the employees were doing their jobs to the best of their abilities and help improve the areas they were lacking in with constant training.
  • Loss prevention.
  • Responsible for opening and closing shifts.
  • Keep the till stocked with all bills and change.
  • Deliver the deposit to the bank every morning.


Education and Training
Accounting Spring 2009 Blackhawk Technical College Janesville, WI Accounting
Elementary Education Spring 2008 Viterbo University La Crosse, WI Elementary Education
Spring 2007 Evansville High School
This resume is created in 7 minutes.
Professional Summary

Server highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.

Skills
  • Committed team player
  • Up-selling capability
  • Bar terminology
  • Fluent in English
  • High energy
  • Guest relations professional
  • Thrives in fast-paced environment
  • Quick problem solver
Work History
Server & Bartender, 04/2018 to 11/2018
Bull's And Beers Bar And RestaurantCaguas, Puerto Rico
  • Filled in by showing guests to their tables while greeting and establishing rapport when the hostess was on break.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Poured drinks using standard pour according to specifications.
  • Monitored meal preparation to ensure timely delivery and guest satisfaction.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Cashier & Expeditor, 05/2017 to 09/2018
Tijuana's ExpressBayamón , Puerto Rico
  • Greeted customers and provided excellent customer service.
  • Handled currency and credit transactions quickly and accurately. 
  • Verified that prepared food met all standards for quality and quantity.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Diligently restocked work stations, display cases and prepped items for later use to save staff time during busy hours.
Server, 02/2017 to 09/2018
Tijuana's Bar & GrillGuaynabo, Puerto Rico
  • Consistently provided professional, friendly and engaging service.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Resolved guest complaints quickly and efficiently.
Server, 11/2016 to 01/2017
International Restaurant Service Inc, Chili'sCaguas, Puerto Rico
  • Delivered quality service by providing a warm and welcoming environment.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Effectively listened to, understood and clarified guest concerns and issues.
Education
Bachelor's Degree: Speech Therapy , Current
University Of Turabo - Gurabo, Puerto Rico
This resume is created in 7 minutes.
Summary

Restaurant Manager with ten-years of experience in the restaurant industry, including five successful restaurant openings.  Always with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards.  Versed in planning daily operations, staffing and inventory management. Seeking to advance professional career in the restaurant industry as a full-time front of house manager.  

Skills
  • Customer-oriented
  • Sommelier
  • Staff development talent
  • Strong leader
  • Full service restaurant background
  • Honed marketing skills
  • Supervisory skills
  • Hiring and training
  • Operations management
  • Adaptable
  • Customer service oriented
  • Following regulations
  • Inventory monitoring
  • Professional demeanor
  • Inventory control 
  • Highly responsible and reliable
  • Running of multiple fine dining restaurants 
  • Menu design
  • Upbeat, outgoing and positive
  • Proven and increased sales record
  • Works well under pressure
  • Exceptional interpersonal skills
  • Adaptable
  • In-depth food and wine knowledge
  • High level of energy and enthusiasm
  • Self-starter, who requires minimal instruction 
  • Team player 
Experience
Consultant Feb 2016 to Current
Comp 'n' Void Consulting San Diego, CA
Provide guidance for various establishments with a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions in order to optimize profits and overall dining experience by customers.
Server Jan 2016 to Sep 2017
CUCINA urbana San Diego, CA

Consistently adhered to quality expectations and standards by assisting guests with making menu choices in an informative and helpful fashion. Skillfully anticipated and addressed guests' service needs.

Server Sep 2015 to Mar 2016
Banker's Hill Bar + Restaurant San Diego, CA

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Regularly checked on guests to ensure satisfaction with each food course and beverages.

Front Of House Manager Apr 2015 to Aug 2015
Rustic Root San Diego, CA

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Front of House Manager; Bar Manager; Head Server Jun 2011 to Apr 2015
Leroy's Kitchen and Lounge Coronado, CA

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Interviewed, hired and trained staff on bar practices, customer service standards, and productivity strategies. Answered questions about menu selections and made recommendations when requested.

Front of House Manager; Server Dec 2011 to Oct 2012
Gingham San Diego , CA

Scheduled and directed staff in daily work assignments to maximize productivity.  Efficiently resolved problems or concerns to the satisfaction of all involved parties. Developed and maintained exceptional customer service standards.

Front of House Manager; Head Server; Expeditor Aug 2008 to May 2011
Nico's Steak & Chop House Chula Vista, CA

Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Effectively managed and assisted kitchen staff in producing food for dining.  Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.

Computer Skills
  • Expert user of MS Word and Excel
  • Knowledge of databases and spreadsheets
  • Able to resolve minor software and hardware problems
  • Exceptional internet research skills
  • Well versed in using Outlook and Email
  • Demonstrated ability to create presentations in PowerPoint
  • Social media skills
  • Knowledge of P.O.S. systems (Micros, Aloha, and Opentable) 
Professional References
  • Ronnie Schwandt (Chef de Cuisine)
  • Greg Chavez (Executive Chef)
  • Tim Kolanko (Executive Chef)