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Professional Summary

With 20 years in and out of the restaurant industry I come with a diverse skill set. Having also worked in a sales and consulting role I have a great ability to be a seller not an order taker. I am passionate about providing an unmatched guest experience with all guests I interact with. My knowledge base of food, wine and beer is something that I am always trying to build on, as these are my true passions. I feel that with my experience and my drive to be the best in the industry I would make a valued addition to your FOH team.

Skills
  • Organized and efficient server
  • Excellent food, wine/cocktail and beer knowledge.
  • Fantastic selling skills.
  • Willingness to assist other team members to provide a memorable guest experience to all guest, not just my own.
  • Kitchen knowledge, helps with positive communication with BOH.


  • Ability to read guests and fulfill needs before asked.
  • Timely and reliable staff member.
  • Willing to work whenever needed and pick up shifts.
  • Strong active listening skills and attention to accuracy to alleviate mistakes with order input into POS. Consistently low void counts.


hospitality experience
BARTENDER/BAR MANAGER Nov 2015 - Oct 2016
SOCIABLE KITCHEN AND TAVERN BRANTFORD
  • Built up a regular guest base at the bar based on professional service and knowledge of products.
  • Responsible for scheduling of bar staff.
  • Responsible for ordering inventory and maintaining costs.
  • Managed 20 Draught Lines (7 Rotational and 13 Static). The 7 Rotational Craft taps are all based on a different criteria. Constantly coordinating ordering of inventory so that each line was a different Brewery and Style with no overlap.
  • Responsible for communicating all nuances of different beer styling's to team members.
  • Maintained relationships with breweries and reps.
CASUAL FINE DINING SERVER/BARTENDER Jan 2011 - Jan 2014
WINE BAR AND BISTRO ON LARK ALBANY, NY
  • Built up a regular guest base. 
  • Consistently provided professional, friendly and engaging service.
  • Excellent knowledge of varied menu, wine list and food preparation approaches.
  • Knowledgably recommended wines for different food pairings.


 

HEAD BARTENDER Jan 2008 - Jan 2010
SPICE ROUTE TORONTO
  • Record sales on my own patio bar in the summer.
  • High volume service bar with excellent chit times.
  • Accurate sales and till reconciliation.
  • Responsible for communicating inventory needs to management.
FINE DINING SERVER Jan 2006 - Jan 2008
PRIME 112 STEAKHOUSE SOUTH BEACH, FL
  • Guided guests through menus while demonstrating thorough knowledge of the food, wine and cocktail menus.
  • Executed a high level of professional service to some of Miami's most high profile residents. Including celebrities, athletes and socialites.
  • Ability to manage a large section and properly gage timings of meal service execution.
  • Consistent upselling. 
This resume is created in 7 minutes.
Professional Summary

Professional Registered Nurse, excellent at juggling multiple tasks, working under pressure, and ensuring best outcomes for our patients and clients. Seeks Registered Nurse position with your organization.

Skills
  • Medication administration (oral, IV, intramuscular, subcutaneous routes)
  • Peripheral & Central IV access
  • Preparing Sterile Fields
  • Accurate RN-level dosage calculation
  • Venipuncture, blood draws, & phlebotomies
  • Nursing Assessments
  • Patient evaluation/intervention
  • Patient record keeping using electronic medical records systems 
Work History
Chemotherapy Infusion Nurse 03/2018 to 05/2018
Hawaii Cancer Care Honolulu, HI
  • Administered drugs via intravenous infusion, intramuscular injection, and subcutaneous injection.
  • Completed chemotherapy infusions as ordered by the physician's instructions.
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans.
  • Performed vitals and comprehensive patient assessments.
  • Recorded all actions and patient response accurately in patient medical record.
  • Ensured insurance and back office authorizations were completed prior to treatment.
Direct Care Professional/ Care Taker 07/2015 to Current
Re-Imagine It, LLC Honolulu, HI
  • Supervised daily activities and provided assistance when needed.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Transported individuals to medical appointments and other errands.
  • Assist primary caregiver / guardian with care plans.
  • Accurate documentation in accordance with agency guidelines.
Fine Dining Server 01/2014 to 08/2015
D.K. Steak House Honolulu, HI
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Suggestedadditional items to customers, as appropriate, to increase restaurant sales.
  • Promptly served all food courses andalcoholic beverages to guests.
  • Answered questions about menu selections and made recommendations whenrequested.


Administrative Assistant 01/2006 to 10/2013
Miyake Pro Makeup Las Vegas, NV
  • Managed the day-to-day calendar for the company's owner.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports, lists,invoices, and tax documents.
  • Coordinated overnight travel arrangements and accommodations.
  • Organized personal and professional calendars and supplied reminders of upcoming meetings and events.
Variable Annuity Specialist 08/2004 to 11/2005
Pacific Life Insurance Co Newport Beach, CA
  • Accurately processed annuity trades, withdrawals, and service calls.
  • Promoted client retention throughhigh-quality service and follow through.
  • Promoted agency products to customers and agents on the telephoneand in writing.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
Education
Bachelor of Science: Nursing 2016 University of Hawaii - Manoa Honolulu, Hawaii

Coursework in Adult & Pediatric Health Assessment, Pharmacology, Pathophysiology, Public Health, Psychiatric & Mental Health, & Medical-Surgical Nursing.

BBA: Business Administration, Finance 2005 University of Hawaii - Manoa Honolulu, Hawaii

Coursework in Finance and Business Development, Financial Planning, Budgeting, & Analysis, Accounting, Marketing, Real Property, & Retirement & Estate Planning.

Certifications
  • Registered Nurse in State of Hawaii, License number 85955
  • Life Support (BLS) & CPR Certified by the American Heart Association
Volunteer Experience

Life Foundation - Honolulu, HI

Honolulu, HI

  • Assist with Life Foundation's Kua'ana Project via inspirational talks and workshops.
  • Provide high quality services for Life Foundation clientele including advocacy, social, and healthcare support.
  • Counseled and educated patients about reproductive health issues and wellness.
This resume is created in 7 minutes.
Summary
Organized, independent worker with strong time management skills.
Detail-oriented and able to learn new tasks quickly and effectively.
Experience
09/2005 to 07/2017
Independent Consultant, Concurrent race 2 the bar, Owner Los Angeles, CA

(Assignment 1) July/August 2015 Bon Appetit / Compass

Atlanta, GA  Porsche Experience Center 

I was hired to crisis manage the fine dining restaurant at PEC.

In 36 days, I retrained the entire FOH staff on the standards of service. After 5 days, I replaced the General Manager and continued to review and implement standard operating procedures, scheduled staff, improved morale, interviewed and hired new associates and aided with new hire prodecures.  Worked double shifts to accomodate major scheduling issues.  Result:  I was offered General Manager position to take over account.

 

(Assignment 2) December  2017 Bon Appetit / Compass

Pasadena, CA Huntington Botanical Gardens and Library

I was hired to crisis manage The Rose Garden Tea Room at the Huntington Gardens.  In 26 days, I assumed the role of General Manager in the Rose Garden Tea Room during their high season. I observed, inspected, reviewed and improved service standards.  I was able to break the sales records whilst improving employee morale with the least amount of management staff.  Result:  We recieved a YELP Award for the month of December.

 

Special Events / Catering 2005 - 2017 - Owner

Licensed operator of small, boutique catering and events company. Procured clients through word of mouth, developing very high end, celebrity list.  From small dinner parties for 10-20 persons to bartending larger events with setup, breakdown and liquor mangement.  Duties included staffing of events, captain duties and managment of every detail.  Client list included John Varvatos, Universal Music Group, Jimmy Iovine, Jean de Merry, PDC, Michelle & Co, Salt of the Earth.

05/2008 to Current
Fine Dining Server The Restaurant at the Getty Center Los Angeles, CA

Highly appreciated staff member.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Skillfully anticipated and addressed guests' service needs.

Correctly calculated charges, issued bills and collected payments.

Maximized table turns and rotated seating for maximum guest satisfaction.

 

09/2005 to 07/2006
General Manager Kanvas Bar~Lounge~Gallery New York City, NY

Managed team of 15-25 professionals for a multi-million dollar account

Developed, initiated, and directed entire drinks program,

New staff hires, new cocktail menus, fresh juice implementation and the simplifying of the present happy hour menu.  New staff scheduled to increase profits based on performance.

Inventory control.  Received 2 consecutive 100 % scores from Bevco, our inventory control company.  

Education
Bachelor of Arts: French Art / Literature Sorbonne University Paris France
This resume is created in 7 minutes.
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Articulate professional driven to succeed. Strategic planning and client relationship management expert.
Highlights
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Strong organizational skills
  • Works well under pressure
  • Energetic
  • Responsible
  • Dedicated
  • Adaptive team player
  • Conflict resolution training
  • Bilingual in Ilocano
  • Calm and patient
  • Disciplined
  • Mentoring
  • Strong work ethic
  • Personable and friendly
  • Team building
  • Responsible
  • Strategic thinker
Accomplishments
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Consistently generated additional revenue through skilled sales techniques.
  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Recognized for outstanding customer service.
  • Consistently received 100% positive customer feedback.
  • Acted as the  "go-to" person for challenging calls and as the primary mentor for new employees.
  • No.2 in the nation top sales person for Kraftmaid Cabinets
Experience
Digital Sales Lead
August 2016
Barnes & Noble Honolulu, HI As a Digital Sales Lead, I have a passion for technology and selling digital products. I enrich the customer's experience by sharing my knowledge to determine and meet the customer's needs. I deliver world-class customer service through my commitment to our four core service principles and by making the store experience interactive, engaging, and reassuring.
Merchandise Manager
August 2016
Barnes and Noble Columbia, SC
Act with integrity and trust, promoting our bookselling culture and core values.
Maintain a calm demeanor and manage issues professionally and according  to store operating, and company standards, setting a positive example.
Act as the MOD, to open and close the store; oversee general store operations; prioritize and assign tasks based on bookseller skills, availability, and current store needs; communicate daily assignments to booksellers and follow up throughout the shift; identify additional recovery needs; ensure proper cash handling and cash office standards of performance; react immediately to employee, customer, or store issues, appropriately partnering with store management; maintain facility's conditions and take immediate action to correct any issue with building maintenance, safety, or emergency .
Cabinet Specialist
December 2015 to July 2016
Lowes Honolulu, Hawaii
Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to the client.
Created professional presentations to creatively communicate design intent and direction.
Participated in furniture selection and documentation of the specifications.
Visited home sites when necessary to assess and fulfill customer needs.
Successfully assisted clients in choosing furnishings that were consistent with
their preferences and budget.
Maintained knowledge of current promotions, policies regarding payment and
exchanges, and security practices.
Met and exceeded monthly goals for 5 consecutive months
Routinely helped as many as 20 customers each day in a high-volume retail outlet
Bartender/Bartending Manager
August 2013 to December 2015
Vit's Hawaiian Steak House Honolulu, Hawaii
Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers.
Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
Effectively handled customer complaints and special requests.
Provided prompt, efficient, friendly, and quality service at all times.
Maintained stock levels to prevent shortages of critical items.
Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
Checked patrons' identification to ensure that they met minimum age
requirements for consumption of alcoholic beverages
Attempted to limit problems and liability related to customers' excessive drinking
Office Manager
September 2006 to August 2013
Cecil Riter DDS Honolulu, Hawaii
Managed team of 8 of professionals.
Built financial model for new business unit.
Created a comprehensive set of guidelines to measure program and policy effectiveness.
Coordinated and directed project meetings.
Determined customer needs.
Coordinated appointment schedules for both the dentist and oral surgeon.
Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
Expertly filed patients' charts and processed billing and payments.
Fine Dining Server
September 2003 to September 2006
Kahala Mandarin Hotel Honoulu, Hawaii
Assisted guests with any special requests during their visits.
Consistently recognized by management for providing superior customer service.
Created repeat business by developing long-term relationships with regular customers.
Handled guest complaints, maintaining a positive dining experience for all restaurant patrons.
Enforced safety procedures in accordance with facility policies and government regulations.
Assisted co-workers.

Warehouse Manager/ Mechanic
December 1997 to September 2003
Engine Power Hawaii Honolulu, Hawaii
Led sales calls with team members to establish sales and customer retention goals.
Resolved an average of 10 customer complaints per month regarding sales and service.
Determined merchandise price schedules and discount rates.
Generated monthly and annual sales reports.
Troubleshooted electrical and mechanical defects for residential, commercial and industrial equipments.
Completed all repairs and maintenance work to company standards.
Counted and verified orders picked to ensure accuracy.
Planned work and determined appropriate tools and equipment.
Education
High School Diploma : Basic, 1993 Waianae High School Honolulu, Hawaii, us
Community Service
Volunteer, Filipino American Association of greater Columbia, SC 2017
Blood Bank of Hawaii, 2014- present
Volunteer, Habitat for Humanity,HI 2006
Volunteer, MADD, HI 2003
Contestant, Miss Oahu Filipina, HI 2000
Volunteer, MADD, HI 1997