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Professional Summary
Bilingual, Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skill Highlights
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
  • Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
  • Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
  • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.Success multitasking while remaining professional and courteous in fast-paced environments.
  • Strong interpersonal skills
  • Fluent in Tagalog / Visayan
  • Cleaning services
  • Decision making skills
  • Team player
Professional Experience
06/2016 to 02/2017 Residences Assitant Munroe Falls, OH

As a Residence Assistant with Mulberry Gardens Assisted Living are extensive ability to maintain cleanliness can be fully utilized to maximize the sanitation condition of facility.

I was in charge of keeping the residence clean.

I lifted 50 to 100 lbs daily, swept, mopped, dusted, vacuumed and cleaned the bathrooms I had to pass background checks because I had access to resident's private belongings, including cash and jewelry left in the rooms.

I was responsible for the patient's laundry, washed, dried and folded sheets and towels.

Food and Beverage Server 10/2009 to 08/2015 City of Dreams Casino Manila, Philippines Assisted guests in order selection by promoting specific menu items and specials. Responded to inquiries regarding meal preparation and service. Up-sold appetizers, specialty beverages, and desserts to increase guest check averages. Coordinated with kitchen staff to ensure timely and accurate order preparation. Regularly followed-up with guest tables and promptly fulfill additional requests. Collected payments and balance transactions with receipts.
Personal Assistant / House Keeper 04/2004 to 10/2009
Lilly Llamas / Home Owner Manila, Philippines
  • My responsibilities as Personal Assistant were scheduling airline flights, making sure the trip goes smoothly includes understanding my employers travel preferences, knowing her schedule and being able to coordinate various details into one seamless itinerary.
  • Taking a proactive approach by covering all of the various details that are involved with travel to making my Employers trips a success.I assisted with aspects of her personal life, such as planning social functions organizing party's for an anniversary dinner, holiday parties and other sorts of celebration.
  • I also planned the menu, compiled the guest list.
  • I was personally in charge of keeping residence clean.
  • I swept, mopped, dusted, vacuumed and cleaned the bathrooms.
  • I also was responsible to clean windows and public areas, and often removed trash and deposit it in the building's dumpsters.
  • I would refill toilet paper rolls and hand soap in the bathrooms, and keep an eye out for issues such as burned-out light bulbs that need replacing, sometimes changing the bulbs or telling maintenance about the issues.In addition to basic duties, I changed sheets and made beds in the guest rooms.
  • I kept the rooms stocked with towels and other bathroom items, such as shampoo.
  • I had to pass background checks because I had access to owner's' private belongings, including cash and jewelry left in the rooms.
  • I was responsible for the laundry room, washed, dried and folded sheets and towels.
Education and Training
National Certificate: House Keeping/ Laundry: General Studies 2013 Asian School of Hospitality Arts Maila Rizal, Philippines General Studies
Certificate of Training: English Proficiency 2014 Tabugon National high School Kabankalan Negros Occidental, Philippines Top 10% of Graduating Class
TESDA Taguig Rizal, Philippines The course covered foundations on grammar and writing, including sentence structure, verb tenses, subject-verb agreement, prepositions, and punctuation, and different types of writing such as essay, persuasive, informative, descriptive, technical, and business correspondence. The course covered foundations on speech, public speaking, and professional presentations through live demonstrations and activities. It was highly interactive, student-centered course. Critical thinking and creativity are also covered along with foundations in grammar, including sentence structure, verb tenses, subject verb agreement and prepositions. Top 5% of Class
National Certificate
Professional House Keeping 2013
Relevant Experience
  • TESDA Taguig, Rizal, Philippines Was professionally Trained in all as aspects of Housekeeping, whether private or professional industry.
  • Definition, classification of housekeeping, Room divisions.
  • Identify divisions and systematic operation of work in housekeeping department.
  • Identify cleaning equipment and cleaning agents.
  • Describe relationship between housekeeping and other departments, the rolehousekeeping plays in relation of customers.
  • Describe importance of housekeeping in profit making.6.
  • Acquire basic skills used in housekeeping management and operations.
  • Control expenses in the housekeeping department by using the operatingbudget as a control tool and implementing efficient purchasing practices.
  • Experience the safety and security needs of hospitality operation and housekeeping personnel.
  • Managerial skills necessary to efficiently operate an on-premises laundry operation.
  • Skills addressed include planning the physical layout of the laundry operation, developing procedures for laundering different fabrics, organizing the flow of linens through the laundry process, operatingtypical machines and equipment used in laundry operations and staffing theon-premises laundry operations.
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 Restaurant professional with over 10 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. A avid wine professional, over four year experience at award winning, three star Michelin chefs restaurant Blue by Eric ripert. Extensive knowledge of high-end ingredients and food and wine pairings. Efficient sommelier with strong interpersonal and coaching skills. Prior work in busy hotels and find-dining restaurants
  • Highly responsible and reliable
  • Point of Sale (POS) system operation
  • Works well under pressure
  • Exceptional interpersonal skills
  • Extensive hospitality background
  • Trained in liquor, wine and food service
  • Food and beverage specialist
  • In-depth food and wine knowledge
  • Mathematical aptitude
  • Upbeat, outgoing and positive
Awarded for outstanding contribution for cayman  cookout 2017 (wine)
Awarded best leader " U Rock "award  from general manager for outstanding contribution for the F&B team under high volume occupancy(march 2017)
Employee nominee of the quarter 2016
Awarded  top five student for high grades by  court of master sommelier Americas Atlanta  2015 for introductory course  wine
09/2016 - Current
09/2015 - 08/2016
09/2014 - 09/2015
09/2012 - 09/2014
05/2010 - 03/2012
03/2009 - 05/2010
09/2010 - 03/2012
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Professional Summary
Hardworking Bar Steward/Bar Tender with 7 years experience in a cruise ship. Able to work well  in a fast-paced environment.
Work History
Bar Steward, 12/2008 to 04/2015
Magsaysay Maritime Corporation Pilippines
  • Consistently offer professional, friendly and engaging service.
  • Assist Food & Beverage Servers in all aspects of the dining experience.
  • Assist guests regarding menu items in an informative and helpful way.
  • Ensure the proper set up of all side stations in the outlet.
  • Have knowledge of beverage lists and promotions.
  • Follow outlet policies, procedures and service standards.
  • Follow all safety and sanitation policies when handling food and beverage.
  • Ensure cleaning schedule is adhered to and to the required standard.
  • Assist barman with transporting of stock from Department Store Rooms.
  • Stock stipulated Food & Beverage areas with ice, as required.
  • Make sure bar and restaurant equipment is correctly stored.

Utility Food and Beverage, 01/2007 to 07/2008
Magsaysay Maritime Corporation Philippines
  • Utility F&B Steward.
  • Stock and tidy up Store Room.
  • Sweep, mop and polish restaurant.
  • Wash down bar; clean and polish equipment.
  • Clean lights, fans, chairs and tables.
  • Clean and mop lounge bar and equipment.
  • Transport used linen to and from Housekeeping/Laundry for use in Food & Beverage service areas.

Waiter, 12/2005 to 09/2006
Mandarin Oriental Hotel Philippines
  • Assist Food & Beverage Servers in all aspects of the dining experience.
  • Assist guests regarding menu items in an informative and helpful way.

Bachelor of Science: Custom Administrations, 2002
John B. Lacson Colleges Foundation - Iloilo, Philippines

High School Diploma: 1988
Barotac Nuevo Polytechnic Institute - Barotac Nuevo, Iloilo, Philippines

Elementary: 1994
Elementary Level Barotac Nuevo CenTral Elementary School - Barotac Nuevo, Iloilo, Philippines
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Server at Princess Cruises between 2000-2011
-Accurately totaled processed and collected payments from guests using the point-of-sale system handling money processing credit and debit cards making change and processing gift certificates cards and vouchers.
-Assisted guests with making menu choices in an informative and helpful fashion .
-Maintained knowledge of current menu items garnishes ingredients and preparation methods .
-Appropriately suggested additional items to customers to increase restaurant sales.
-Promptly served all food courses and alcoholic beverages to guests.
Server at Fig & Olive Midtown , NY 2012-Present
Energetic Food Server with over 19 years of experience in a range of customer-oriented service roles. Strong ability to troubleshoot and problem-solve in fast paced environments.
-Seasoned leader and decision maker equipped with the finesse to effectively communicate with a variety of client and personality types.
-Deliver friendly and efficient service to ensure a pleasant dining experience for all guests suggesting menu items and preparing specialty drinks according to corporate specifications
-Fostered repeat business and a clientele of regular bar patrons.
-Top performer in monthly specialty beverage sales competitions.
-Trained new servers on menu knowledge and steps of quality service
-Seeking to apply professional background with a team that values a guest-driven approach to hospitality work.

  • Communication
  • Ability to Work Under Pressure
  • Decision Making
  • Time Management
  • Self-motivation
  • Conflict Resolution
  • Leadership
  • Adaptability
  • Attention to Detail
  •  Energy
  • Problem Solving
  • Focus
02/2000 to 12/2011
Server / Food and Beverage Manager Princess Cruises Miami, FL Respond to additional patron requirements by inquiring of needs; observing dining process.Maintain table setting by removing courses as completed; replenishing utensils, refilling water glasses, being alert to patron spills or other special needs.Properly open and pour wine at the tableside. Conclude dining experience by acknowledging choice of restaurant and inviting patrons to return.Obtain revenues by totaling charges, issuing bill, accepting payment, delivering bill and payment to host, returning change or credit card and signature slip to patrons.Contribute to team effort by accomplishing related results as needed.Provide welcoming phone greeting and following Guest ordering procedures.Convey menu information over the phone to Guests and give accurate estimate of delivery time.
01/1997 to 01/2000
Server Quatro Stagioni Redstaurant Bucharest, RO

Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils.Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.Help patrons select food and beverages by presenting menu,offering cocktails, suggesting courses, explaining the chef's specialties, identifying appropriate wines,answering food preparation questions.Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests.Keep kitchen staff informed by noting timing of meal progression.Serve orders by picking up and delivering patrons' choices from bar and kitchen, deliver accompaniments and condiments from service bars.
Education and Training
Associate of Science: Business management Politehnica Bucharest, Bucharest, Romania
License: Food and Beverage + Hospitality Princess Cruises F&B Program Miami, FL, US
GRADUATE COURSE: BOLD EXPERIENCE Keller Williams New York, NY, US BOLD conditions agents with powerful mindset exercises, language techniques, and lead generation activities. This transformative program increases sales through the relentless pursuit of leads and business-building activities.
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Dedicated individual offering more than 10 years experience in the customer service industry seeks employment. Consistently delivers first-rate service and fosters positive relationships with guests and staff to promote customer satisfaction and loyalty.
  • Exceptional customer service
  • Cash handling expertise
  • Sales experience
  • Travel agency experience
  • Background in food and beverage
  • Reliable
Customer Service Representative
Pagosa Springs, CO
The Springs Resort and Spa/ Jul 2017 to Current Processed an average of 200 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand.
Assistant Spanish Teacher
Pagosa Springs, CO
Archuleta School District/ Sep 2017 to Current Assist in teaching Spanish to Elementary students in K-4. 
Coronado, Panama
Corks 'N' Things/ Jan 2013 to Apr 2016 Owned and operated a successful arts business. Created pieces out of cork and painted glass. Handled company marketing, books and sales. Took orders at craft and trade shows, online and by phone.
Restaurant Manager
Montgomery, TX
Walden Country Club/ Jan 2006 to Jan 2007 In charge of restaurant and golf course food and beverage operations. Handled catering for special events as well as member functions. Conducted daily pre-shift meetings to ensure organizational efficiency. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Scheduled and directed staff in daily work assignments to maximize productivity.
Food and Beverage Department
Montgomery, TX
Bentwater Yacht and Country Club/ Jan 2005 to Jan 2006 Started as snack bar and beverage cart manager. Took inventory, made deposits and trained employees. Promoted to manager of the Country Club Bar. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Used strong interpersonal skills to establish positive relationships with guests and employees. Developed and oversaw special events to promote sales and product awareness.
Office Assistant
Ruidoso, NM
The Links at Sierra Blanca/ Jan 2003 to Dec 2004 Opened and closed the office and pro shop, which included counting cash drawers, making bank deposits and setting security alarms. Handled member payments and accounts, inventory and training new employees. Prepared and operated tournaments and member functions. Consistently met monthly sales expectations for merchandise and prepared daily reports. Informed customers about all product lines and services offered by the company.
Land Operations/Tour director
San Antonio, TX
Incredible Journeys/ Mar 2000 to Aug 2002 Developed itineraries and reserved hotels, spas, attractions and transportation for group tours. Responsible for all contract terms; utilization dates, deposits and final payments to vendors. Constructed tour director's book and participant itineraries for each tour using computer graphic and word programs. Traveled with tour groups as a tour director to make sure our company and our selected vendors were maintaining expected high standards of quality and customer service. Traveled with owner to speak at sales shows.
Education and Training
BBA: Finance Texas A&M University 1998 College Station, TX
Travel Nexion Travel Agency 2017 Dallas, TX
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Professional Summary
I am a Food and Beverage Leader with an intense desire to lead and inspire organizations to exceed both short term and long term goals. The culture that we build for both our Guests and teams is a significant priority in any organization that I belong to. I am a firm believer that through personal and professional development we can develop a thriving organization that delivers overwhelming results both in the areas of Guest Experience and profitability.

Talent Planning

Cross-Organizational Partnerships

Food and Beverage Content Development

Team Building

Training Program Development

Fluidity in F&B Targets and Metrics

Event Planning

Media Relations

Work History
Food and Beverage Guest Experience Manager Walt Disney World Resort - Orlando, Florida, United States 06/2012 - Current

Food and Beverage Leader with multi-directional influence within Walt Disney World restaurants, Event Operations and talent planning. 

Developed strategies and maintained oversight of content development, new Company initiatives and the end-to-end Guest Experience.

Versed in building high-performing teams, developing strong beverage programs, Guest Service, and fiscal improvements.

Leader of a team of upwards of 120 Cast Members throughout day to day operations and future state infrastructure planning. 

Drove favorable improvements for numerous teams in the areas of profitability, Guest Service metrics, and Safety accountability.

Food and Beverage Coordinator Walt Disney World Resort - Orlando, Florida, United States 08/2009 - 06/2012

Assumed shift leader responsibilities for EPCOT's International Food and Wine Festival and EPCOT's Electric Umbrella Quick Service Restaurant.

Facilitated annual Food and Beverage training programs for upwards of 900 Cast Members over the course of one month.

Drove location improvements in both Food Safety and Guest Service scores. 

Developed POS reconfigurations that enabled front line Cast Members to comfortably suggest Food and Wine Pairings

Created the inaugural Safety Committees formed with the intent of creating Safety Awareness and reducing workplace injuries. 

Food and Beverage Host Walt Disney World Resort - Orlando, Florida, United States 06/2007 - 08/2009

Maintained daily expectations for excellence in the areas of Safety, Courtesy, Show and Efficiency.

Recognized as a location Trainer, responsible for welcoming and preparing new Cast Members for their role within Walt Disney World.

Upheld quality standards for food, cleanliness, and Guest Service.

Food and Beverage Staff Member Aramark Corporation - Tallahassee Florida 03/2007 - 04/2008

Organized and executed service, events, and private dinners for Florida State University's athletic programs.

Rotated within both the FOH and BOH organizations. Familiarity with Stewarding, Food Handling and culinary preparation. 

Developed meaningful relationships with FSU coaches, players, and athletic department personal.

Hosted private events for FSU Head Coach Bobby Bowden and his family. 

Front Service Clerk Publix Super Market at Sawgrass Center - Coral Springs, Florida, United States 05/2005 - 04/2006

Championed quality Customer Service throughout the store.

Built relationships with returning Customers, and other employees from different departments.

Oversaw store cleanliness, floor presence, and item availability.

Associate of Arts: Business Marketing Florida State University - Tallahassee, FL

Florida Bright Futures Florida Academic Scholars Award

Graduated High School with ~4.10 GPA

Top 15% in class

AP Credits in History, English and Psychology

Left FSU in 2008 with a ~3.25 GPA


Level I Sommelier

Cicerone Certified Beer Server

This resume is created in 7 minutes.
To obtain a professional position which will utilize and enhance skills learned through education and where I can maximize my customer service experience in a challenging environment to achieve the corporate goals and to participate in a positive environment where I can share my skills and abilities to work with a group of highly motivated, skilled and knowledgeable individuals.
  • Restaurant & Bar Management
  • Front office and Hospitality management
  • Customer service & Client relations 
  • Training & Development
  • Inventory Management
  • Team Leadership & Motivation
  • Efficient Scheduling 
  • Trend Analysis
  •  Hiring and Recruitment
  • Upbeat, outgoing and positive
  • Highly responsible and reliable 
  • Operational improvement
Workforce Management Administrative Clerk II Oct 2017 to Current
The Mirage Hotel and Casino Las Vegas, NV
Food And Beverage Manager Sep 2017 to Current
Hooters Casino Hotel Las Vegas, NV
VIP Guest Services May 2016 to Aug 2017
The LINQ Hotel and Casino Las Vegas, NV
Lead Hostess/Reservationist May 2013 to Aug 2017
Guy Fieri's Vegas Kitchen and Bar Las Vegas, NV
Administration Assistant Feb 2011 to Mar 2013
Sunrise Hospital Las Vegas, NV
Hostess/Cashier May 2008 to May 2010
Harrah's Hotel and Casino Las Vegas, NV
Hostess Aug 2005 to May 2008
Rio Hotel and Casino Las Vegas, NV
Education and Training
Nursing Aide (College Degree) 2003 Mother Perpetual Institute Philippines
High School Diploma 2001 Holy Angel University Philippines
This resume is created in 7 minutes.
Professional Summary
Food and Beverage Service- offering in-depth knowledge about high-end service standards ,laws regarding serving  food and Professionally trained in Individual Support (Ageing, Disability)  with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.
  • Exceptional customer service
  • Rapid order processing
  • Customer-focused
  • Cash handling
  • Effective multi-tasking
  • Beautiful presentation of food
  • Strong attention to safe food handling procedure
  • Food presentation talent
  • provide assistance in age care and disability

Work History
07/2010 to 01/2012
Food Production SweetWater Tented Camp Serena Nanyuki Kenya

  • Recommended top dining and entertainment options for guests in the camp 
  • Portioned, arranged, and garnished food, and served food to waiters or patrons
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
  • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
04/2012 to 11/2014
Food and beverage Service Herisquare Restaurant Nairobi
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service
  • Greeted guests in a timely and professional manner.
  • Managed restaurant revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Enthusiastically and appealingly described food and drink specials to guests.
  • Preparation and setup of functions and events.
  • Service and stock keeping 
  • Cooked and packaged batches of food, such as hamburgers and fried chips
  • Supporting the running of daily meetings, functions and client events
01/2015 to 04/2016
Food Production Naivas Deli Nairobi
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Observed food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
  • Practiced safe food handling procedures at all times.
  • Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.
  • Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
06/2017 to Current
carer Grandview Aged Care joondalup
  • provide assistance with daily task such as showering,dressing and eating
  • Assist in outing and social activities
  • provide  personal physical and emotional support to older and disability people who require assistance with daily living
Advanced Diploma in Hotel and Catering Management: Hotel Management
Air Travel and Related Studies - Nairobi

Advanced Diploma in Hotel and Catering Management: Hotel Management
Air Travel and Related Studies - Nairobi

certificate iii: Individual support in (ageing and disability)
Institute of Health and Nursing Australia - perth city