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Professional Summary

Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Experienced Line Leader professional with strong leadership and relationship-building skills. Skilled Chef broadly trained and in various culinary specialties such as French cuisine, Patisserie, fine dining, steak and seafood specialties and Mediterranean cooking.

   Experienced Barback known for working tirelessly to keep bar areas organized, stocked and clean. Able to operate well on teams member in high pressure environments.

Skills
  • Extensive food/beverage knowledge
  • Skillful menu development
  • Food regulation compliance
  • Supply ordering ability
  • Meal preparation expertise
  • Exceptional communication skills
  • Creative problem solver
  • Effective planner
  • Beautiful presentation of food
  • Quick learner
  • Organized multi-tasker
  • Friendly and helpful
  • Guest seating
  • Food running
  • Communication skills
  • Presentation skills
  • Upselling techniques
  • Training personnel
  • Product stocking
  • Integrity
  • Cake decorating skills
  • Strong work ethic
  • Efficient precision
  • Kitchen staff coordination
Work History
Barback,Lead Line cook, and server, 12/2018 to Current
 Katz21 Steaks& spirits – Corpus Christi, TX
  • Cleared empty glasses, used plates and trash.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Delivered food to customers at bar and tables.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Monitored dining room inventory and replenished as necessary.
  • Engaged in suggestive selling and other sales techniques.
  • Greeted customers and answered any questions.
Line-Cook, 01/2015 to Current
 Pappadeaux Seafood Kitchen – San Antonio, Texas, United States
  • Led shifts while personally preparing food items and executing requests based on required specifications.
  • Helped Open a new Restaurant location in San Antonio Texas 
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Maintained updated knowledge of local competition and restaurant industry trends.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.
  • Responsible for the production and plating of desserts.
  • Responsible for the design and preparation of all menu items for private home/office setting.
Food Preparer, 04/2013 to 01/2015
 Pappadeaux Seafood Kitchen – Duncanville, Texas, United States
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Achieved and exceeded performance, budget and team goals.
  • Verified that prepared food met all standards for quality and quantity.
Cashier,Drive-thru attendant, and Food prep, 03/2009 to 10/2011
 Records BBQ – 2405 S Lancaster RD Dallas, Tx
  • Assisted diners with obtaining food from buffet/serving table as needed.
  • Responsible for the production and plating of desserts.
  • Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Education
Bachelor of Science: kinesiology , 2018
 Texas A&M University - Corpus Christi - Corpus Christi, TX
  • Powerful Learning Strategies workshop
  • Top 25% of class
  • Coursework in Sports management , physical therapy  and Communication 
  • Graduated with 3.3 GPA
High School Diploma: 2013
 South Oak Cliff High school - 3601 S Marsalis Ave Dallas, Tx
  • 3.7 GPA
  • Top 15% of class
  • Student government representative
  • Coursework in Marketing, Public Relations and Promotions Management

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Education
Bachelor of Arts: Sociology 0 McGill University Montreal, Quebec, Canada
  • Indigenous Studies 
  • Institute for Gender, Sexuality and Feminist Studies
2016 North Toronto Collegiate Institute Toronto, ON, Canada
Experience
Peer Educator and Volunteer 09/2018 to 04/2019 Office for Sexual Violence Response, Support, and Education Montreal , QC
  • Developed new Consent McGill events, in addition to maintaining current events. 
  • Collaborated with different groups and services on campus and across the Montreal community to create exciting events that incorporate consent culture and education.
  • Attended several different workshops including “how to respond to disclosures” and “how to be an active bystander” to list a few.
  • Worked to educate my peers by tabling around campus. Tabling entails being a representative on campus, advertising the office's services, engaging with people passing by the table and answering any questions.
  • Worked as an active listener to support survivors.  
Fundraising Committee Member and Volunteer 09/2018 to 04/2019 McGill Women's Health Advocacy Club Montreal , QC
  • Helped to make the club run smoothly, made sure volunteers showed up to their shifts and facilitated sales.
  • Coordinated fundraising events.   
  • Managed money made from fundraising functions.
  • Facilitated a panel on women's mental health.
Sales Representative 05/2018 to 08/2018 Over The Rainbow Toronto , ON
  • Educated about the many different brands carried in the store to understand how they fit the customer
  • Trained to give the customer a unique experience due to our attentiveness and knowledge of the clothing carried in the store
  • Tracked inventory, kept the store room organized 
  • Communicated with and learned from brand representatives who came to give presentations to educate us about the company 
Cashier/ Food preparer 05/2017 to 07/2017 Cali Love Toronto, ON
  • Preparing food for customers
  • Working as a cashier
  • Taking orders
  • Closing the store (washing dishes, replacing old produce with new, cleaning each food station etc).
  • Opening the store (making sure everything is ready to start orders, organizing utensil/blenders/etc from the back to store front.
  • Keeping organized and calm in a very high stress environment 
  • Making smoothies and Acai bowls.
  • Making poke bowls.
Sales Associate 10/2014 to 06/2015 Brandy Melville Toronto, ON
  • Worked on the floor, organizing and keeping the store clean.
  • Addressed customer questions and concerns.
  • Tagged, prepared and organized clothing.
  • Designed walls and clothing displays.
Teen Mental Health Project co founder 09/2013 to 09/2015 Hincks Dellcrest Centre Toronto, ON
  • Fundraise money for Hincks Dellcrest Centre
  • Organize runs and events.
  • Work with peers to publicize The Teen Mental Health Project and maintain marathon pledges.

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Summary
Dependable food service professional looking to bring 6 years of foodservice experience to a challenging new role. Committed to hard work and furthering the company mission.
Experience
05/2017 to 01/2018
Line Cook Applebee's Grill + Bar － Pinellas Park, FL
  • Stocked displays with new and transferred merchandise.
  • Assisted servers and dining room hosts and quickly responded to guests' needs.
  • Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.
  • Stocked meat cases.
08/2016 to 04/2017
Food Preparer Miller's Ale House - St. Pete － Saint Petersburg, FL
  • Cooked all food to order ensuring adherence to company quality standards.
  • Cleaned grills and other kitchen tools and areas.
  • Distributed prepared food to servers in an efficient manner.
  • Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
03/2013 to 07/2016
Grill Cook Outback Steakhouse － Largo, FL
  • Distributed prepared food to servers in an efficient manner.
  • Monitored kitchen productivity and assessed overall efficiency.
  • Cleaned grills and other kitchen tools and areas.
  • Cooked all food to order ensuring adherence to company quality standards.
08/2009 to 06/2012
Grill Cook Lee Roy Selmon's － Clearwater, FL
  • Prepared over 300 menu items during each shift.
  • Cooked all food to order ensuring adherence to company quality standards.
  • Supported other kitchen team members when needed.

Education and Training
2004
GED: Culinary Pinellas Technical College,Clearwater － Clearwater, FL, United States

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Summary
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Client relations specialist Training and development Conflict resolution techniques Scheduling Marketing savvy Deadline-oriented Team management Skilled multi-tasker Persuasive Talent development Focused on customer satisfaction Management of remote employees
Highlights

Typing, Vendor Management, Writing, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Service, Data Collection, Data Entry
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Microsoft Office proficiency
  • Business writing
  • Advanced MS Office Suite knowledge
  • Dedicated team player
  • Strong interpersonal skills
  • Proofreading
  • Human Resources Management (HRM)
  • Mail management
  • Meeting planning
  • Report writing
  • Schedule management
  • Report development
  • Self-starter
  • Detailed meeting minutes
Accomplishments
Computed Data Reports
  • Customer Service
    • Customer Interface

      Greeted customers upon entrance and handled all cash and credit transactions.

      Assisted customers over the phone regarding store operations, product, promotions and orders.

    • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

                
Experience
Washington DC S04B Post Office Supervisor 12/2012 to Current
  • Supervise the carriers rotating morning and night shifts. Handle customers issues/complaints.
  • Provide disciplinary for needed carriers if needed on daily basis.
  • Handle daily route inspections when /if needed Overall make sure carriers are providing great customer service.
  • Making sure carriers are providing service in timely manner.
  • Monitor carriers daily clock rings/ OT/ leave.
Letter Carrier United States Postal Service Washington, DC 02/2009 to 11/2012
  • Sort and deliver mail to customer homes on a set route with weights of up to 75lbs at any given time Deliver Certified and Insured parcels/letters in a timely manner Assist other carriers with the completion of their routes.
Levy Restaurants Nationals Ball Park Washington, DC Bar Manager 04/2008 to 11/2012
  • Conducted inventory of supplies at the beginning and end of each shift Processed payments for customers Maintained cash drawer ensuring accuracy on a daily basis Provided excellent customer service at all events.
Hotel & Restaurants Inc Washington, DC Senior Service Coordinator 08/2007 to 12/2010
  • Maintained time and attendance utilizing Microsoft Excel spreadsheet to prepared /distribute pay advice's Screened, hired, and assigned workers to positions based on qualifications Received and greeted visitors in a courteous and professional manner; informed the appropriate staff member of visitor's arrival Conducted follow-up meetings with the clients to ensure they were provided adequate customer service from our employees First line of communication for staff - responsible for providing answers to employees questions.
Cosi's Washington , DC Food Preparer / Cashier 07/2005 to 07/2006
  • Provided customer service to clientele Maintained cash drawer ensuring accuracy on a daily basis Prepared food / coffee daily Maintained clean and orderly work station.
Hospitality Staffing Corp Washington, DC Administrative Assistant 07/2004 to 07/2007
  • Hospitality Temp Co - Screened, hired, and assigned workers to positions based on qualifications Received and greeted visitors in a courteous and professional manner; informed the appropriate staff member of visitor's arrival Answered and directed incoming phone calls to appropriate staff member Received and sorted incoming mail and packages; distributed mail and packages to the appropriate departments/individuals.
  • Ensured outgoing mail and packages are shipped in a timely basis.
  • Maintained adequate quantities of office supplies; reordered supplies as necessary Maintained time and attendance utilizing Microsoft Excel spreadsheet to prepared /distributed pay advice's Prepared correspondence regarding disciplinary actions / policies for all employees.
  • Performed other administrative tasks and special projects as required.
Crew Trainer 08/2001 to 06/2004
Crew Member 06/2000 to 08/2001
McDonalds
  • Ordered and maintained the stores' supply and merchandise inventory.
  • Assisted in creating the work schedule for staff members Performed reconcilement and audit of cash drawers daily.
  • Maintained the appearance of the store merchandise on display, while providing customer service to our clientele Assumed responsibility of the supervisor in her absence, consisting of training new employees.
McDonalds
  • Greeted Customers entering establishment.
  • Maintained clean and orderly checkout areas.
  • Placed and prepared food orders for customers.
  • Performed daily audit on cash drawer to ensure the amount received was correct.
Education
Bachelor of Arts: Psychology Forensic Psychology 2009 George Washington University, Washington, DC, US Psychology Forensic Psychology
Professional Affiliations
Member, Small Business Association (2008 - present)
Skills
administrative, clientele, clients, excellent customer service, customer service, filing, inventory, letters, meetings, Microsoft Excel, mail, office, Outlook, Powerpoint, Word, ordering office supplies, Organizing, policies, spreadsheet, supervisor, Supervising, phone

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