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Professional Profile
lHighly qualified, detail-oriented and hardworking Office Administrator with more than 10 years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media.
  • Operations management
  • Schedule management
  • Problem resolution
  • Self-starter
  • Staff management
  • Microsoft Office
  • Report analysis
  • Concierge duties
  • Communicates effectively
  • Event planning
Co-Owner 01/2015 to Current S&E Concierge Services, LLC
  • Implement market research on customer research Interpret qualitative and quantitative data and findings Prepare presentations and reports for presenting findings to staff on social marketing and communication topics Develop recommendations for policy, program, or operational change based on analysis Prepare written reports or other documents to communicate methodology and findings.
Transportation Specialist 01/2015 to Current Uber
  • Leverage my Uber network by doing market research to determine where to drive to decrease my cost and increase my revenue with efficiency and effectiveness Assist with decreasing the percentage of drunk drivers on the road to become on the top 5% of drivers in Maryland Coordinate research to track changes in beneficiary, consumer, professional, or other key populations Develop, coordinate, manage and conduct research to identify and understand the needs and preferences of Uber riders in Maryland's target population Determine appropriate methods and coordinated the implementation of securing guaranteed funds by developing a supreme rider program Provided quality customer service, a comfortable and safe environment for riders, and gained the trust of riders for an enjoyable trip Revise or develop research methods to ensure optimum research results.
Specialized Literary Instructor 01/2014 to 01/2015 Baltimore City Public Schools
  • Graceland Park O'Donnell Heights Elem.
  • Instruct students in grades 2nd-4th in literacy and spelling, in small group settings.
  • Evaluate students' reading speed for fluency.
  • Execute vocabulary techniques to test the students' comprehension of reading passages.
  • Tutor students 1-on-1 when special attention is needed for different literary difficulties.
Owner/Chef 01/2012 to Current Caramellized Catering
  • Handle all intakes for new customers Purchase supplies and ingredients for business use Prepare meals & desserts for small events and personal chef meals Bake and decorate custom made desserts and pastries Implement and enforce food safety and sanitation practices during food preparation & handling.
Food Production Supervisor 01/2011 to 01/2011 LSG Sky Chefs Regan National Airport
  • Supervised food production for 20+ employees to maintain proper adherence to airline specification and in accordance with Food and Drug Administration, United States Department of Agriculture, Hazard Analysis Critical Control Point.
  • Ensured on-time and accurate food production to meet Kitchen Ready Times.
  • Conducted daily work force planning and adjusted as necessary to ensure efficient allocation of labor; Enforced sanitation and safety practices throughout the food production area.
  • Trained new employees on the proper protocol upon hiring and how to work the various stations in the facility.
Quality Assurance Coordinator 01/2011 to 01/2011 LSG Sky Chefs BWI Airport
  • Inspected kitchens daily for proper occupational & food safety and sanitation.
  • Enforced Food and Drug Administration, Hazard Analysis Critical Control Point & LSG Sky Chefs' quality standards and procedures within the food facility.
  • Maintained & inspected daily temperature logs in the food area.
  • Monitored global quality standards throughout the build and establish practices for better quality.
Food Safety Supervisor 01/2010 to 01/2010 Aramark; Oriole Park Camden Yards
  • Inspected kitchens and concession stands daily for proper food safety and sanitation Implemented proper sanitation practices and HAACP guidelines Ensured that any factors that could affect safety & sanitation are corrected within the kitchen Took temperature to make sure food is cooked, served and held at the proper safe temperature Trained employees throughout the stadium on proper safety procedures and handwashing Played a key role on the safety team for Aramark.
01/2007 to 01/2009 Prince George's County Public Schools
  • FACS- Foods Teacher Bladensburg High School Educated students in Food and Nutrition as well as International Culture & Cuisine Performed food demonstrations of various recipe and proper kitchen procedures Instructed students on safety & sanitation procedures and administering safety tests Organized fundraisers for the students Spearheaded and directed the Fashion Club for students in the school.
Administrative Assistant/Receptionist 01/2006 to 01/2007 ViPS, Incorporated
  • Answered multi-line phone system, greet clients and schedule conferences for 500+ employees; greet and assist clients upon arrival for and during conferences.
  • Created presentations and construct manuals for various trainings.
  • Managed all office equipment and provide clerical support to several departments.
  • Communicated and executed requests of supervisor, subordinates and high ranking company personnel.
Administrative Assistant 01/2005 to 01/2006
  • Processed procurement for three different catering companies; set up various contracts, letters and proposals for new and prospective clients.
  • Acted as a liaison between clients, venue coordinators, and event planners to organize events.
  • Maintained multiple filing systems and perform data entry into assorted databases.
  • Decorated sample rooms for client tastings & meetings and folding napkins for events.
Receptionist 01/2002 to 01/2005 Maryland Commission
  • Answered telephones, greet, announce visitors, assisted walk-ins with complaint inquiry forms, deciphered complaints for direction to the appropriate source or agency.
  • Input complainant data in various systems, assist callers with problems.
  • Processed tasks in Microsoft word, excel and access,.
  • Maintained agency logs; created agency forms and general clerical tasks.
B.S: Family and Consumer Sciences 2002 Morgan State University Family and Consumer Sciences
2011 Certificate of Culinary Arts Prince Georges' Community College
agency, clerical, conferences, contracts, client, clients, customer service, data entry, databases, direction, drivers, Fashion, filing, food safety, forms, funds, hiring, letters, market research, marketing and communication, Prepare meals, meetings, access, excel, Microsoft word, network, office equipment, personnel, phone system, presenting, presentations, procurement, proposals, quality, reading, research, safety, specification, supervisor, Teacher, telephones, written