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Professional Summary

Experienced customer service associate professional with strong leadership and relationship-building skills.


Skilled customer service associate with experience in the wawa industry.


Experienced server with over 3 years of experience in Chilis inc. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Conflict resolution
  • Staff development
  • Client assessment and analysis
  • Self-motivated
  • Strong verbal communication
  • Powerful negotiator
  • Extremely organized
  • Team leadership
Work History
SERVER, 04/2017 to Current
 Chili's Grill & Bar – Cincinnati, OH
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Successfully acquired an average of some new customers per month, generating growth in revenue.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Sales Consultant, 11/2018 to 01/2019
 Signet jewelers – Cincinnati, OH
Lead Barista, 03/2017 to 07/2017
 Scrumbles cafe – Montgomery, OH
  • Made and served multiple café beverages per day with speed, quality and consistency.
  • Memorized recipes for multiple specialty coffee beverages and seasonal offerings.
  • Prioritized drink requests while managing interruptions.
  • Accurately took to-go and special orders via phone.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Educated coworkers and customers about new products.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
  • Served individually made coffee drinks to over multiple customers daily.
  • Memorized ingredients and recipes for multiple specialty drinks.
Barista, 08/2018 to 12/2018
 Starbucks Corp – Cincinnati, OH
  • Made and served numerous café beverages per day with speed, quality and consistency.
  • Complied with standards for merchandising, stocking and storing product.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Served individually made coffee drinks to over numerous  customers daily.
  • Memorized ingredients and recipes for numerous specialty drinks.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritized drink requests while managing interruptions.
Customer Service Associate and Shift Leader, 06/2014 to 02/2017
 Wawa Inc. – Egg Harbor City, New Jersey
  • Trained multiple employees in multiple months.
  • Memorized ingredients and recipes for multiple specialty drinks.
  • Served individually made coffee drinks to over multiple customers daily.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Achieved sales goals and service performance requirements of $amount through new customer sales.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Managed customer relations and customer service through daily communication and interaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Food Runner , 09/2016 to 11/2016
 Chickies and Petes – Egg Harbor Township, New Jersey
 My responsibility as a food runner was to check and make sure all the food was properly prepared and carry out as many dishes as I was capable of to the server and the tables if needed while providing great customer service.
Assistant teacher, 03/2017 to 11/2017
 Rainbow Child Care Center – West Chester , OH
  • Maintained safety and security of all youth under care.
  • Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
  • Created new lesson plans based on course objectives.
  • Met with parents to resolve conflicting educational priorities and issues.
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
  • Planned, implemented, monitored and assessed classroom instructional program.
Education
High School Diploma: 2016
 Cedar Creek High School - Egg Harbor City, New Jersey
This resume is created in 7 minutes.
Professional Summary
High achieving student with experience in retail sales, the food industry, and childcare. Passionate academic leader who develops highly motivated teams through mentoring and superior communication. Possesses strong communication and time-management skills.
Skills
  • Quick problem solver
  • Thrives in fast-paced environment
  • Committed team player
  • CPR certification
  • Courteous, professional demeanor
  • High energy
  • Flexible schedule capability
  • Cash register operations
  • Inventory management
  • Opening and closing procedures
  • Excellent people skills
  • Problem-solving skills
  • Social perceptiveness
  • Upselling
Work History
Nanny, 05/2016 to 06/2016
 care.com – Tallahassee, FL
  • Safely transported children to and from school, medical appointments and extra-curricular activities.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Helped develop the family's schedule to maintain household order.
  • Engaged in after-school activities including sport practice and homework.
  • Made healthy snacks and meals for 2 children.
  • Communicated with parents about daily activities and behaviors.
  • Promoted language development skills through reading and storytelling.
part-time cashier, 09/2015 to 12/2015
 Jimmy Johns – Tallahassee, FL
  • Prepared all food orders within a 2-3 minute time frame.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Operated the drive-through window and sales register quickly and efficiently.
Part-time sales associate, 06/2014 to 12/2014
 American Eagle – Clearwater, FL
  • Answered questions regarding the store and its merchandise.
  • Greeted customers and ascertained customers' needs.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
Part-time cashier/ food runner, 10/2013 to 01/2014
 Tijuana Flats – Clearwater, FL
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Portioned, arranged, and garnished food, and served food to waiters or patrons
  • Prepared food items
  • Communicated with other kitchen team members to ensure food was prepared on time and correctly
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Education
Bachelor of Arts: Psychology, Current
 Florida State University - Tallahassee, FL
High School Diploma: 2015
 Countryside High School - Clearwater, FL
Extra Curricular Activities
  • Member of Psi Chi International Honors Society at Florida State University
  • Phi Eta Sigma Honor Society at Florida State University
  • Honors Student Association at Florida State University
  • Yoga Club at Florida State University
This resume is created in 7 minutes.
Professional Summary
Focused runner and bus person who is successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.
Work History
Food runner, 08/2016 to Current
 San Mateo, CA
  • Consistently provided professional, friendly and engaging service.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Inventoried and restocked items throughout day.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Assisted co-workers whenever possible.
Bus person, 05/2016 to 08/2016
Tortillas Mexican Grill – Burlingame, CA
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Consistently kept kitchen areas clean and free of debris and water.
  • Routinely removed trash and debris from restaurant.
  • Emptied and maintained trashcans and outdoor dumpster area.
  • Routinely carried large loads of dishes to kitchen for washing.
  • Maintained clean dining room, lobby and service areas at all times.
01/2016 to 05/2016
Runner LSG Sky Chefs – Burlingame, CA
  • Routinely carried large loads of dishes to kitchen for washing.
  • Maintained high standards of cleanliness and sanitation.
  • Stocked and maintained cleanliness of stations.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Operated all kitchen equipment adeptly.
Skills
Education
High School Diploma: 2015
A.A: Culinary Arts, Stagg High School - Stockton, CA
Culinary Arts
This resume is created in 7 minutes.
Summary
Food service worker in retail and customer service experience. Trained in food safety and handling. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Outgoing professional offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.
Skills
  • Highly responsible and reliable
  • Extensive hospitality background
  • Upbeat, outgoing and positive
  • Superior customer service
  • Engaging personality
  • Team worker
  • Microsoft Word, Excel, PowerPoint
Experience
Waiter / Food Runner / Expediter 06/2015 to 03/2017 The Hut Restaurant Fort Myers, FL
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Communicated clearly and positively with co-workers and management.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Took initiative to find extra tasks when scheduled duties were completed.
Education and Training
Associate of Arts: Undecided 2017 Florida Southwestern State College Fort Myers, FL, USA
High School Diploma 2015 Riverdale High School Fort Myers, FL, USA

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