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Professional Profile

I have worked as a cashier at a local grocery store, as a barista at Kekuli Cafe, and as a server at Dawett Fine Indian Cuisine. Through these positions, I have built strong customer service skills, multi-tasking abilities, a positive attitude in team work, and the ability to remain responsible toward schedules and expectancy. Kekuli Cafe is aboriginal owned, allowing me to see into a culture different than my own. This inspired me to work at and Indian restaurant, yet again expanding my knowledge and experience around another way of life. I am always eager to work for new cuisines and cultures.

Qualifications
  • Efficiency
  • Professional appearance
  • Cheerfulness
  • Customer service mindset
  • Committed
  • Trustworthy
  • Motivated
  • Collaborative
Relevant Experience

As a cashier at Nesters Market, my employers have awarded me with gift cards for my commitments and reliability. At Kekuli Cafe, I have been recognized by the owners as a hard working people person. They have proved this recognition by trusting me to be a key holder/supervisor. This role includes training new members of staff, opening and closing the café, handling the till and ensuring the security of the safe. At Dawett Indian restaurant I have received complimentary recognition from the customers that I serve. This shown through the tips that I make and happy responses to my service, the most outstanding being when a good word is put in. I find this recognition extremely rewarding, and it is a constant motivation to want to be in these kind of work environments.

Experience
Cashier 07/2015 to Current Buy-Low Foods West Kelowna, British Columbia
I assessed customer needs and responded to a number of questions. I shelved new store products along with maintaining a clean, safe work area. I am proficient at using a cash register and issuing receipts for purchases. I have been introduced to two different till systems and I retained the information on how to use them both at fast pace. At Nesters Market I bagged merchandise for customers while adhering to standard procedures. I would and still do consistently use my customer service skills to resolve issues, reporting to management as needed. 

Server/Barista 07/2017 to 10/2017 Kekuli Cafe West Kelowna, British Columbia

I have learned how to be an efficient, barista and food server. I know how to use an espresso machine, bring food to people, and how to tend to certain needs, tastes, and allergies. I assist guests with making menu choices in an informative and helpful fashion. The answer is never "I do not know" but instead, "let me find that out for you." I have learned how to be comfortable maintaining a fast pace while also producing quality in the drinks I serve. I have various responsibilities including cleaning tables, folding cutlery, organizing the cooler, and checking that everything is properly sanitized. I have the skills to remember where food orders belong, and how to serve food to customers with productive courtesty. If mistakes are made, I carry myself in such a way where instead of only seeing a problem, I seek how that problem can be solved. I never allow people to feel as if they are simply passing through, or as if their time is not completely valued. Kekuli has also allowed me to learn about and to appreciate indigenous culture. I have both my FOODSAFE and SERVING IT RIGHT.



Server 10/2019 to 01/2019 Dawett Fine Indian Cuisine Kelowna, BC

In these near four months I have learned how to serve tables at a face paced, fine dining, sophisticated pace. Through this position, I now know how to take orders, place orders accordingly, set tables in appealing manner, serve alcohol, carry heavy trays of food, and keep a number of different needs in my head at a time. I have developed the skill of prioritizing what I must do when in order for good time management and happy customers. I know how to treat everyone I serve equally in such a way that I tend to each persons needs while making them feel as if their dinner experience is of most importance. I am able to encourage orders and desires while also bringing my own personal conversations to each table that I encounter.

Education
Grade 12 2017 Mount Boucherie Secondary School West Kelowna, British Columbia, Canada

I graduated high school in the summer of 2017. I received good grades as a result of my work ethic, my most outstanding achievements being in English and Theater.

In my final year of highscool, I was enrolled in Theater Production. I achieved a good role and through this I learned so much about team work and the importance of both self discipline, commitment, and collaboration.

Interests

I enjoy writing, reading, music, the performing arts, personal connection, and taking photographs. I love new experiences, and expanding my knowledge in anyway possible. I thoroughly enjoy working with others and I am eager to bring my skills in customer service to many kinds of industries and aspects in my life. Every new interaction is a learning opportunity to me, and is always something that keeps me engaged and excited.

This resume is created in 7 minutes.
Skills
  • Trustworthy, reliable and courteous
  • Flexible schedule
  • Works well under pressure
  • Works well alone and with a team
  • Punctual with great work attendance
  • Detail oriented and adaptable
Work History
Food Court Associate, 06/2015 to 11/2018
Showcase CinemasEdgewater, New Jersey

Provided timely, quality customer service to moviegoers; including but not limited to:

  • Preparing everything from burgers ,to pizza, to pretzels and much more
  • Resolving customers' problems and complaints
  • Working the cash register and keeping track of money and inventory
  • Maintaining sanitation and functionality of work and food facilities
  • Training and monitoring new staff
  • Working extra-long shifts, especially when short-staffed; at times from morning to late night
  • Opening and closing
  • Lifting and moving medium to large cargo (supplies, equipment, etc.)
Various Odd Jobs, 06/2012 to 09/2019
CommunityWest New York, NJ

Performed and assisted in varied odd jobs and volunteer work within hometown.

  • Helped clean yards, houses, driveways and sidewalks
  • Assisted with large-scale waste disposal
  • Helped people move into and out of homes; including moving and constructing large furniture
Education and Related Experience
Bachelor of Arts: Humanities, 01/2019
Montclair State University - Montclair, NJ
  • Majority of courses in Film, Literature, and performing arts
  • Directed, wrote, shot, edited, and starred in a no-budget, dark-comedy short in sophomore year. Collaborated on other students' films as a camera, lights, sound, and director's assistant
This resume is created in 7 minutes.
Summary

Organized, independent worker with strong time management and efficiency skills. Detail-oriented and able to learn new tasks quickly and effectively.

Highlights
  • Highly responsible
  • Works well under pressure
  • Utah Food Handlers card
  • Upbeat, outgoing and positive
  • Food safety understanding
  • Reliable
  • Management Skills
  • Understanding of labor and payroll
  • Quick Learner
  • Problem Solving Skills concerning coworkers and guests
  • Experienced in Guest Services
  • Computer Skills
Accomplishments
  • Hope of America Award
  • National Honor Society
  • High School Diploma
  • Management
Experience
Central Station Operator, 10/2019 to 04/2020 Avantguard Monitoring Centers Ogden, UT
  • Inputted customer data into security system, safeguarded financial and personal information
  • Ensured the security of subscribers life and property
  • Praticed quick decision making while erring on the side of caution
  • Executed thoughtful strategies to foster better customer service and promote positive and engaging environment for all
  • Worked independently
  • Assessed, optimized and elevated operations to target current and expected demands
  • Polished over the phone communication skills
  • Multitasked while speaking with subscribers and working on multiple desktop screens
Food Court Supervisor (Department Leader), 02/2017 to 10/2019 Megaplex Theatres at The Junction Ogden, UT
  • Maintained knowledge of current menu items
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Answered questions about menu selections and current movies
  • Managed opening and closing duties, including restocking items and cleaning
  • Delivered exceptional, friendly and fast service
  • Quick to listen and clear up misunderstanding to ensure guest satisfaction
  • Delegating tasks to team members to ensure efficiency
  • Trained and assisted team members when needed
  • Placed weekly orders over the phone and computer
Line Server, 08/2018 to 06/2019 Zupas Ogden, UT
  • Put away orders, practicing fresh food rotation
  • Prepare food and open line
  • Greet guests as they walk in
  • Take orders and pay attention to special requests
  • Make each order quickly and correctly, always verifying changes
  • Offering samples
  • Up-selling whenever possible
  • Confirming order with the guest
  • Operating a register and practicing money handling skills
  • Cleaning lobby and kitchen
Front Desk And Rental Operator , 06/2017 to 09/2017 Club Rec Willard Bay , Utah
  • Set up shop and display equipment
  • Greeting customers and understanding their wants
  • Bargaining in order to reach satisfaction on both sides
  • Go over contracts and inform each member in party of risks and rules
  • Work at a computer/register and handle money
  • Set up designated equipment for guests
  • Preform basic maintenance and cleaning skills
Cashier and Drive Thru, 06/2016 to 09/2016 Burger King Farr West, Utah
  • Maintained knowledge of current menu items
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Answered questions about menu selections and made recommendations when requested
  • Managed closing duties, including restocking items and cleaning
  • Delivered exceptional, friendly and fast service
  • Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink

Education
Weber State University Ogden, UT, United States
  • Graduated from Weber High School 2018 with a 3.7 GPA
  • Studying Social and Behavioral Sciences 
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Objective
To receive the Phil Bates Scholarship Awards for 2018-2019 Academic Year
Skills
  • Organized and efficient 
  • Flexible team player
  • Energetic, friendly and enthusiastic
  • Strong work ethic
  • Management and leadership experience
  • Microsoft Office
  • Communication skills (English, Spanish and Italian)
  • Food service background
Education
Spring 2019
Bachelor of Science: Food Science and Administration
California State University Northridge - GPA 3.34
  • Minor in Quality Management and Assurance
  • Dean's List (Fall, 2016; Spring, 2017; Fall, 2017; Spring, 2018)

     Relevant Coursework:
     -Laboratory experience in Biology, Chemistry, Food Science and
      Microbiology
     -Food Chemistry
     -System Operations Management
     -Product Development
     -Sensory Analysis
     Extra Curricular Activities:
     -Current member of Food Science Association at California State
      University, Northridge
     -Current member of the Institute of Food Technologists
     -Institute of Food Technologists liaison officer for California State
      University, Northridge
     -Got involved in numerous cycling activities in California to raise
       money for schools, hospitals, police department, fire
       department and other organizations
   

Relevant Experience
  • Learned a sensory analysis software program at an Internship position at Marilyn Magaram Center at California State University, Northridge
  • Volunteer work in March 2017 and March 2018 at Supplier's Night Expo, Anaheim CA; greeted, guided, answered questions and gave packages with brochures, badges and explicit information to expositors and attendees 
  • Volunteer work in June 2017 at Institute of Food Technologists Expo, Las Vegas NV; attended a series of chapter leaders workshops networking with students and industry professionals; provided professional guidance and assistance for students who participated at the Food Expo
  • Participated in a Product Development Competition held by the Southern California Institute of Food Technologists (Fall 2017); developed a vegan, non-dairy frozen dessert 
Additional Experience
Current
Food Server The Sunset
  • Speak with patrons to ensure satisfaction with food and service.
  • Follow all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Guide guests through menus while demonstrating a thorough knowledge of the food, beverages, and ingredients.
  • Assist co-workers whenever possible.
  • Extensively train new employees and address all their questions.
01/2009 to 11/2010
Food Server Grissini Ristorante Italiano 30125 Agoura Road Agoura Hills, CA 91301
  • Consistently provided professional, friendly and engaging service.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Quickly recorded transactions in MICROS system to deliver prompt service.



12/2004 to 12/2008
Assistant Manager Allegria Ristorante 22821 Pacific Coast Hwy Malibu, CA 90265
  • Monitored food preparation and serving techniques to ensure that proper procedures were followed.
  • Estimated amounts and costs of required supplies, such as food and ingredients.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.




03/2002 to 01/2004
Food Server P.F. Chang's 21821 Oxnard Street Woodland Hills, CA 91367
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.