Food Service Supervisor resume examples

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Skillful Food Service Supervisor resume

Daia Allick
Summary
Results-oriented administrative support professional with over 8 years experience in enhancing customer service across various industries, seeking to take next career step with a respected organization dedicated to delivering world-class service and enhancing customer satisfaction. A dedicated leader with the ability to lead teams to process and manage large account volumes without compromising service or quality.
Skills
  • Strong Organizational Skills
  • Adaptive Team Player
  • Proficient in Microsoft Office Suite
  • Effective Time Management Skills
  • Conflict Resolution
  • Type 50 WPM
  • High Customer Service Standards
  • Dedicated to Process Improvement
  • Managerial/Supervisory Skills
  • Strong Interpersonal Skills
  • Exceptional Oral and Written Communication Skills
  • Experience Working in Diverse Population
Education and Training
Master of Science: Human Services Drug and Alcohol Counseling May 2018 Post University, Waterbury, CT GPA 3.8
Bachelor of Science: General Studies 2016 Eastern Connecticut State University, Windham, CT
Sociology and Communications concentration
GPA 3.7
Experience
Masonicare Home Health Wallingford, CT Food Service Supervisor 07/2015 to 02/2016
  • Supervises 5 dietary aid engaged in serving food in a 100+ bed nursing home. 
  • Maintains a high 98% inspection rating.
  • Assigns and coordinates work for employees to promote efficiency of operations.
  • Streamlined the food service workflow resulting in a 30% increase in process efficiency.
  • Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met May assist dietitian in planning menus.
  • Handle cash and maintain accurate booking account.
Yale University New Haven , CT Custodian 05/2014 to Current
  • Cleans and dusts areas such as suites, offices, classrooms, kitchens, living spaces, dormitory rooms, laboratories, lobbies, museums, locker rooms, stairways, corridors and elevators.
  • Maintains service rooms and storage areas in a clean and orderly manner.
  • Observes safety standards and practices at all times Performs any other duties normally within the scope of a custodian's duties and as indicated or dictated by special characteristics of the building currently assigned.
Yale University New Haven, CT Dining Hall Staff Worker 09/2011 to 05/2014
  • Performed regular inspections of work areas and food deliveries.
  • Served food maintaining a 97% audit rating.
  • Operated and processed over 200 daily cash and credit payments with 100% accuracy.
  • Sorted and arranged beverage and snack items on a regular basis.
  • Loaded carts and trays for transport to various cafeteria locations.
Eastern Connecticut State University Willimantic, CT IT Support 05/2011 to 08/2014
  • Provided thorough support and problem resolution for customers.
  • Maintained composure and patience in face of difficult customer situations.
  • Built and maintained successful relationships with service providers, dealers, and consumers.
  • Trained 6 new employees and explained protocols clearly and efficiently.
  • Assisted management with scheduling, service protocol improvements, and quality assurance.
  • Achieved consistent #1 or #2 rankings in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings.
Community Service
Columbus House Inc. Volunteer July 2007- Aug 2011
Fearless. Motivational. Builders Inc.: President July 2011- Jan 2013
Bereavement Care Network: Director of Volunteer Services Aug 2012-Jan 2016
New Haven Reads Organization: Tutor. Sept 2012- Sept2013
F.L.Y Girls (First Love Yourself): Co-Founder. June 2013- Aug2014
IRS Vita Program: Volunteer Tax Preparer. Jan 2015- Present
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Job-winning Food Service Supervisor resume

MICHAEL BURTRUM
Summary
Results driven and highly motivated sales professional with over 10 years of experience in the insurance and automotive sales and service industries. Extremely customer-service oriented as well as a very quick learner with the ability to adapt and overcome multiple stalls, obstacles, and objections. 
Skills
  • Collections portfolio manager of over 200 accounts
  • Customer service
  • Sales
  • Computer Knowledge
  • Insurance agent
  • Management
  • Excellent problem solver
  • Excellent phone skills
  • Effective underwriter
  • Mechanical aptitude and knowledge
Experience
DOWNTOWN MOTORS MACON, GA GENERAL MANAGER 10/2012 to 07/2017 Ran and operated with a focus on business growth a used car dealership in all aspects of the business. Worked to sell cars and follow up on leads in a timely manner on the internet and on the dealer lot. Maintained a collections portfolio of over 200 accounts while keeping past dues and repossessions around half of the industry average. Responsible for all customer automobile repairs including diagnostics, scheduling, estimating cost for repairs as well as ordering necessary parts and performing the repair work. Managed two employees effectively and performed title clerk duties. Researched as well as purchased cars for resale and reconditioned them appropriately.
GEICO MACON, GA LICENSED INSURANCE SALES AGENT 04/2008 to 05/2012
Worked as a licensed insurance sales representative for 14 states in a call center environment. Quoted and acted as an underwriter reconciling motor vehicle reports and claims reports while guiding the customer through the sale of the policy over the phone with an emphasis on customer service. Effectively and clearly counseled customers on coverage needs based on coverage amounts, state and lienholder requirements as well as up-selling of additional coverages when applicable. Used multiple computer applications seamlessly throughout the process while keeping up to date on new and updated insurance laws and regulations as needed.
AAFES FORT BRAGG, NC FOOD SERVICE SUPERVISOR 10/2004 to 12/2007 Acted as a supervisor in a restaurant. My job duties included supervision of employees, inventory and stocking, cashier, maintain other cashier tills, cooking, cleaning, prep work, customer service.
Education and Training
High School Diploma: General Studies 2006 Shoemaker High School, Killeen, TX, United States Played varsity football, baseball, and track and field as well as working at the same time. During the vast majority of my time in high school my parents were overseas in Iraq and South Korea which afforded me the opportunity to mature faster than my peers.
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Top Food Service Supervisor skills

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Experienced Food Service Supervisor resume

J B Davis, Jr
Experience
Project Manager
August 2017 to Current
L & S Services LLC Fort Benning, GA

Project Manager reports to the President of L & S Services and performs the following duties:

  • Ensure all operational Dining Facilities within the site will be visited as needed to ensure that the Deputy project manager and Area managers and Quality control manager are performing their duties to the standards of the contract and (PWS).
  • Attend daily operational briefing with the Government as set forth, unless otherwise coordinated by the Government.
  • Meet with the COR weekly to discuss daily operation questions and talk about customers comments cards.
  • Ensure the Area Managers keep the DPM/PM appraised of any personnel actions on the project.
  • They should contact the DPM immediately under the following condition.
  • A written report should be completed for each weekend by the weekend manager indicating the performance of work over the weekend.
  • Work with the HR Department to ensure all employees are treated fairly and only our last choice is to terminate them, find the problem and see if we can fix the situation before harsh action is taken.
  • Oversee the budget hours and supply cost to confirm that we make every attempt to stay with-in budget.
  • Meet weekly with Supply and Property manager to ensure all supplies and property is being ordered and control properly and in according with the Army requirement.
  • Ensure training meeting are setup for all personnel to ensure all are well trained in the work position they are working.
  • Ensure all senior leaders are trained to the highest standards IAW Army standards and guidelines.
  • Review monthly reports for hours used as directed and prescribed by the contract, must stay within budget.
  • Help plan and organize events that L & S Services has taken part of to ensure the event is done in a professional manner.
Project Manager
April 2014 to July 2017
John Jones Services Fort Lee, VA

The Project Manager reports to the President of John Jones Services and performs the following duties:

  • In conjunction with the Vendor Manager, responsible for total contract performance and direct interface with the KO, COR, and Food Program Manager.
  • Readily available to meet with Government representatives within 30 minutes of call.
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  • Monitors all food service operations and manage all personnel to deliver constant improvements.
  • Act as primary executive point of contact to the Government client(s) on all contract operation matters and to other external official Government entities.
  • Create an environment for total customer satisfaction that focus on Quality, People, Contractual Compliance, Systems and Finance.
  • Provide training as per Training Plan and Government requirements.
  • Identify hiring and/or employment action needs for management and staff positions.
  • Initiate hiring process and make final decision with support from Corporate and Human Resource team.
  • Develop and approve all Government required reports and deliverables.
  • Provide dissemination of all new and updated directives received from the Government.
  • Responsible for total contract performance and direct interface with the (KO) and (COR).
  • Authority to expend financial resources within budget.
  • Authority to hire, promote and recommend termination of all personnel.
  • Authority to obligate the company and be responsible for overall performance (to include subcontractors) of the contract to meet the specified performance standards.
  • Meets with VP on all contract and quality matters.
  • Provides direction to subordinate management.
  • Ensures corrective action is taken on all issues.
  • Ensures seamless and smooth transition.
  • Ensures contract compliance and performance.
  • Ensures all personnel are trained on their jobs.
  • Ensures financial soundness of the project.
Project Manager
August 2013 to April 2014
Phillips Enterprises Fort Eustis, VA

The Project Manager responsible for planning, managing , and coordinating Food Service support as the Full Food Service Contractor.

  • Supervising payroll and employee time sheets, establishing internal management controls, certifying labor hours each pay period, interviewing and hiring new personnel, counseling and rating employees, mentoring 3 subordinate supervisors, validating dining facility cash collections, and monitoring dining facility accounts for compliance to Army regulations.
  • Briefed Commanders, Directors, Installation Food Program manager and the COR concerning food service support related matters; personally managed customer complains to resolve matters quickly and effectively.
  • The management team and I established an effective junior management program and food service training program that provides employees the ability to move up to positions of greater responsibility within the organization, employee incentive programs for outstanding performance, manager awards for maintaining excellent safety statistics, and other bonuses to recognize superior performance.
Project Manager
September 2007 to May 2013
Johnson Food Services Fort Jackson, SC

The Project Manager responsible for planning, managing , and coordinating Food Service support as the Full Food Service Contractor.

  • The scope of the operation includes the installation's food service contract valued at over $32M serving over 10 million meals annually, managing over 900 employees, and operating 10-13 Army dining facilities.
  • During this period our team was able to adjust to all contract modifications and adapt to all terms by achieving all established objectives.
  • Other duties and responsibilities included preparing contract labor estimates, managing facility maintenance requests for 10-13 large dining facilities, developing equipment replacement requirements, assisting in the establishment of new facilities, clearing and closing old facilities, supervising payroll and employee time sheets, establishing internal management controls, certifying labor hours each pay period, interviewing and hiring new personnel, counseling and rating employees, mentoring 43 subordinate supervisors, validating dining facility cash collections, and monitoring dining facility accounts for compliance to Army regulations.
  • Briefed Commanders, Directors, Installation Food Program manager and the COR concerning food service support related matters; personally managed customer complains to resolve matters quickly and effectively.
  • As Project Manager working with a Cost Plus Contract I was able to support Army cost savings initiatives that resulted in saving the Government over 2 million dollars annually.
  • The management team and I established an effective junior management program and food service training program that provides employees the ability to move up to positions of greater responsibility within the organization, employee incentive programs for outstanding performance, manager awards for maintaining excellent safety statistics, and other bonuses to recognize superior performance.
Project Manager
March 2007 to September 2007
H & B Food Service Fort Gordon, GA
  •  60 Responsibilities include analyzing and operations, including supply maintenance, storage, food service, facilities, budgetary requirements, and other logistical matter with primary emphasis on the unit readiness.
  • Provides oversight direction over the implementation of and compliance with the Government policies, plans and procedures.
  • Recommends changes to Army Food Service Program and develop, reviews and advise the Contracting Officer representative and the Food Program Manager the status, need and problems and recommends solutions.
  • Plans and coordinates special meals and /or field feeding to tactical units.
Project Manager
September 1995 to February 2007
Ronlyn Food Service Fort Gordon, GA

  • Supervises Contract food service managers and personnel assigned work, provide instructions and interpret food service regulations and policies.
  • Develop leave schedules and initiates performance reviews/appraisals.
  • Determine training needs through on the job assignments and available positions.
  • Also was the overseer for the (TISA) Operation to ensure the progress of the Army Food Service Program kept it Army professional standards.
  • Troop Issue Subsistence Activity has always been the first protocol when ordering food for the dining facilities.
  • Monitors and verifies company's performance is in accordance with technical requirements of the contract and in accordance with the contract terms, conditions and specifications.
  • Direct appropriate action to effect correction in accordance with the contract and verify that the company has corrected all deficiencies.
  • Prepare maintain liaison and direct communication with the Government, control 100% of Government-furnished property at all time.
  • Maintained adequate records to sufficiently describe performance of my duties as project manager the life of the contract.
Installation Food Service Supervisor (Master Sergeant)
September 1993 to August 1995
US Army Fort Jackson, SC

Served as the Food Service Supervisor and the principle authority on food service matters.

  • Participate fully in directing, planning and coordinating the Installation Food Service Program, including operating programs for the dining facilities.
  • Serve as advisor to the Commanders and Director on all aspects of the Army Food Program.
  • Exercise technical supervision over the food service activities of the installation.
  • Provide general guidelines, policies and objectives, reviews results and performance achieved.
  • Manage the installation integrated prime vendor program.
  • Institute and monitor all training for food service works and supervisors.
  • Conduct classes for commanders, food service officers and staff pertaining to the Army Food Service Program.
Acting Food Service Sergeant Major, (Master Sergeant)
June 1992 to September 1993
US Army Fort Jackson, SC

  • Planned and supervised the food service program for eleven dining facilities and 350 food service personnel in support of 15,000 soldiers.
  • Performed as assistant to the COR, evaluated contractor performance against contract specifications and checklist-inspection techniques and procedures.
  • Developed surveillance techniques and procedures to evaluate and inspect contract management and contract functions to determine quality, efficiency, timeless, and effectiveness of performance.
  • Ensured evaluation methods provided systematic, consistent and equitable review of the contracted services and include methods of determining acceptability/non acceptability of performance and related deducted amounts.
  • Inspected complete contract services and notify the Government COR of any violations, discrepancies and omissions noted, particularly in the area of management, food service, sanitation and hygiene, housekeeping, ground maintenance, and technical contract requirements.
  • Managed purchasing of food items for usage at Fort Jackson, Monitored work orders for twelve dining facilities and the main office and ensured repairs were performed in a timely manner.
  • Worked with Windows, Words, Excel.
Quality Assurance Chief
September 1991 to May 1992
US Army Fort Jackson, SC

  • Served as a evaluator for the DPTM Assurance Branch, responsible for evaluating Drill Sergeant training to new recruits in Basic Training for rifle range, grenade range, Class room training and Drill and Ceremonies and conducted unscheduled inspections; review safety training for soldiers,.
  • Analyzes interrelated issue of effectiveness, efficiency, and productivity; develops recommendations to solve problems; and applies PM principles to guide program accomplishment through the various phases of training cycle.
  • Conduct briefings, presentations, and demonstrations on program status and training.
Food Service Supervisor
December 1989 to August 1991
US Army Bamberg, Germany
  • Provided staff level food service supervisory support to five consolidated dining facilities.
  • Conduct Quality control service performed monthly unannounced evaluation and quarterly audits on other dining facilities to ensure compliance with regulatory requirement.
  • Was responsible for developing, implementing, and monitoring training program for 100 food service personnel.
  • Managed a $ 1 million budget for procurement of expendable supplies, kitchen equipment, and decor items for command dining facilities.
  • Was responsible for the Culinary Arts Program.
  • Monitored work orders for the facilities and ensured repairs were performed in a timely manner.
  • Worked and trained soldier for Operation Desert Storm which was very successful.
Dining Facility Manager (Staff Sergeant)
April 1986 to December 1989
US Army Fort Jackson, SC

  • Successfully managed and supervised of 28 personnel in the area of food service operations, inventory management, inspecting and reporting of food service sanitation practices , engineer work orders request.
  • Maintained an accountabilities of $900,000 work of dining facility equipment.
  • Implement a working system that will improve the facility's operating account, always met the Army end of Year annual budget.
  • Provided a daily leadership for a smooth operation.
Dining Facility Manager
July 1973 to April 1986
US Army
  • Managed and supervised of 12 personnel in the area of food service operations, inventory management, inspecting and reporting of food service sanitation practices , engineer work orders request.
  • Maintained an accountabilities of $100,000 work of dining facility equipment.
  • Implement a working system that will improve the facility's operating account, always met the Army end of Year annual budget.
  • Provided a daily leadership for a smooth operation.
Education and Training
High School Diploma Monroe High School Albany, Georgia
General Studies National Training College
  • 80 hours of food preparation and serving
  • General Law Enforcement
Instructor Training Course
7th Army NCO Academy Course
Dining Facility Manager Course
Food Preparation and Service Course
Advance Individual Training
Advance Non-Commission Officer Academy
Activities and Honors
  • Bronze Star Medal
  • Meritorious Service Medal (3rd)
  • Army Commendation Medal (5th)
  • Army Achievement Medal
  • Army Good Conduct Medal (7th)
  • National Defense Service Medal (2nd)
  • Southwest ASIA Service Medal (Bronze Star)
  • Noncommissioned Officer's Professional Development Ribbon w/ number 3
  • Army Service Medal Overseas Service (4th Award)
  • Kuwait Liberation Medal
  • Expert Marksmanship Qualification
  • Expert Pistol 45 cal.
Certifications
  • ServSafe Certificate
  • ServSafe Certified Instructor
  • ServSafe Examination Proctor
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