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Professional Summary
Outstanding record providing exceptional customer service.  Client-focused sales representative with 12+ years of providing solutions to customers. I have a passion for sustainable, long-term solutions to help us move away from fossil fuels, towards a more sustainable, renewable source of energy.
  • Strong verbal communication
  • Self-motivated
  • Extremely organized
  • Active listener
  • Detail-oriented
  • Strong communication skills
  • Highly observant
  • Customer-service oriented


Work History
Crew Member, Current
Trader Joe's Company Colonie, NY
  • Provides an elevated customer experience to generate a loyal clientèle, with a talent to cultivate and develop relations with customers
  • Maintains excellent knowledge of products and services for customer questions
  • Manages hundreds of cash, credit, and check transactions daily 
  • Maintains excellent customer experience through well-stocked sections
Head Baker, 10/2013 to 02/2014
Tierra Farm Store Valatie, NY
  • Maintained clean and safe environment by adhering to all sanitation and safety requirements.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Head Yogurt and Dairy Processor & Fermented Foods Producer, 05/2014 to 09/2015
Hawthorne Valley Farm Ghent, NY
  • Maintained state-regulated food safety environment and produced food for retail sale
Dairy Processor and Yogurt Maker, 07/2013 to 11/2013
Maple Hill Creamery Stuyvesant, NY
  • Exceptional capacity to follow cleaning and sanitizing procedures and maintain HACCP standards of cleanliness.
  • Maintained state-regulated food safety environment and produced food for retail sale.
Bachelor of Arts: Sustainable Agriculture and Food Production, Green Mountain College - Poultney
  • Emphasis in Commercial Food Creation and Vegetable Production
  • Member of Green Mountain College's Cerridwen Farm Leadership Team
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Bachelor of Arts: Food and Agrarian Studies Boston University Boston, MA, USA Minor in Environmental Analysis & Policy
Department of History and Earth & Environment
Interdisciplinary studies graduate possessing strong interpersonal and research skills with professional experience in public policy, community engagement, and communications. 
Key Skills
  • Fluent in Spanish
  • File/records maintenance
  • Microsoft Office Suite
  • Google Drive Suite
  • Social Media Management 
  • Proficiency in ExLibris Alma system
  • Constant Contact system
  • Adobe Illustrator
  • Mac OSX
08/2017 to 04/2018
Transit Justice Organizer Alternatives For Community and Environment Boston, MA
  • Research current issues in transportation policy and create policy briefs for advocacy efforts
  • Organize direct outreach and volunteer meetings for public transit riders
  • Maintain database on Constant Contact of membership participation 
  • Lead workshops for members and organizational partners 
  • Contribute to grant writing and grant reporting for organization
  • Produce digital and audiovisual materials for members, partners and funders
07/2016 to 11/2016
Bilingual Community Organizer Citizens for Farm Animal Protection Boston, MA
  • Devised short and long-range community engagement strategies for MA state 2017 ballot question
  • Oversaw a sixty-member volunteer pool serving five neighborhoods in the Greater Boston area
  • Served as a Spanish media relations spokesperson working with major newsgroups such as Telemundo, and El Mundo
  • Translated all campaign material into Spanish and managed literature distribution
09/2015 to 12/2018
Special Programs Intern Boston University Dining Services Boston, MA
  • Designed new dining program, Wholesome Roots, incorporating culturally sensitive recipes with allergen sensitive options for each university dining hall
  • Oversaw on promotional material for the program   
  • Consulted with head chefs and workers to implement changes
  • Complied and reviewed client-driven feedback on the program
06/2015 to 09/2016
Head Baker Veggie Galaxy Cambridge, MA
  • Recruited, trained and supervised four part-time bakery staff
  • Created monthly specials with an emphasis on local and seasonal produce
  • Researched and implemented current knowledge of pricing, ingredients, product availability and specials
  • Responded to customer inquiries in a timely manner and lead special order requests 
  • Assist bakery staff in day to day work of the bakery 
10/2013 to 11/2015
Librarian Assistant Mugar Memorial Library Boston, MA
  • Monitored the lending of reserved course materials
  • Answered library patron questions and provided support and reference service at the circulation desk in bibliography creation and research projects
  • Assisted students, and university faculty in the use of electronic, print and internet resources available through university library network
  • Helped repair damaged books and library resource materials
Additional Information

Accomplishments - Transportation Equity Panelist at Americans for Transit Bootcamp (2018)- Student Panelist for SEIU National Day of Action at Boston University (2017) - Outstanding Conference delegate award for EPA at Harvard Model Congress (2013)

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Great with design, organization, fast paced & fine detail work.

Computer skills: Microsoft Office, Word, Outlook, Excel, Photoshop, Illustrator, In-Design & more.

05/2015 to Current
CREW SCHEDULING American Airlines Fort Worth, TX
  • Analyze Flight Data to Ensure On-Time Departures.
  • Analyze Crew Data to Ensure Crew Legalities.
  • Quality Assurance and Customer Service Management.
  • Ensure crews stay within contractual/FAR 117 limits.
  • Schedule and Reschedule crew to ensure minimal delays.
  • Work closely with a team to solve issues promptly and efficiently.
  • Training and teaching crew schedulers
05/2014 to 04/2015
HEAD PASTRY CHEF Flirty Cupcakes Chicago, IL
  • Developing new recipes, including gluten free and vegan.
  • Teach decorating classes to children and adults.
  • Quality assurance
  • Inventory
  • Closely with Owner to develop standardsand base of business.
  • Supervisor and train front of house and back of house team.
  • In charge of ordering product, scheduling, HR issues, money management, pricing and marketing.
01/2014 to 05/2014
PASTRY COOK Walton's Fancy and Staple Austin, TX
  • Improved existing recipes and created new ones.
  • Kept front case stocked and looking fresh.
  • Worked on record breaking sales pastry team.
  • Decorate, design and bake pastries (tarts, cakes, petifores, cheese cakes, fruit bars, ect.).
  • Mix, bake and roll: bread, crescents and other puff pastry.
  • Worked with chef and help lead pastry team when she's not around.
06/2012 to 12/2013
HEAD BAKER Boulder Baked Boulder, CO
  • Assemble and decorate (9" and 7" three layer cakes) cakes
  • Fill and Schedule daily orders
  • Work from prep list
  • Design and Create new products with a team
  • Training
  • Organize a schedule to assist in filling daily and future orders
07/2011 to 04/2012
BAKER Hoosier Mama Pie Co Chicago, IL
  • Prepared dough for pies (e.g. crimps, chess, doubles).
  • Schedule and prepare work orders.
  • Mixed and cooked pie fillings, poured fillings into pie shells and topped filling with meringue or cream.
  • Cut, peeled, and prepared fruit for pie fillings.
  • Proactively prepped for everyday.
  • Supervised daily activities.
  • Collaborated with a team to create new products.
02/2011 to 07/2011
CLERK/ PRODUTION TEAM Sweet Mandy B's Chicago, IL
  • Be Proactive and Prep for in-store sales and pre-orders
  • Flat ice, pipe, cut out and bake butter cookies.
  • Take very detailed orders over phone and in person for every event
  • Receive payments by cash, credit, and checks while maintaining/balancing a drawer of up to $500
Education and Training
December 2010
The French Pastry School Chicago, IL L' Art de a patisserie program Graduation Studied under chefs Jacquy Pfeiffer
Reccomendation Letter

As Tami Zappavigna Pastry Chef, I have had the pleasure of knowing her at Walton's Fancy and Staple as one of my pastry cooks. Though with me for a short time she has been a dedicated worker and has proven to be a take-charge person who is able to successfully develop plans and implement them. She is well organized and a task oriented as well as been genuinely interested in helping out new employees and myself in a positive and helpful manner.


I think very highly of this young woman and recommend Tami without reservations for any endeavors she chooses to pursue. If you have any questions regarding this recommendation, please do not hesitate to contact me.




Christina Villarreal


Pastry Chef

Walton's Fancy and Staple

906 West 6th Street

Austin, TX 78748

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Professional Summary

Highly proactive team member with 5 years of experience in the restaurant and hospitality industries. Background includes team leader, and front and back-of-the-house operations.

Flexible, results-oriented team member offering focused leadership and restaurant operations knowledge. Exceptional communication skills.

Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings, with 3.5 years experience in high-volume restaurant facilities.

  • Committed team player
  • Thrives in fast-paced environment
  • Quick problem solver
  • Courteous, professional demeanor
  • High energy
  • Flexible schedule capability
  • Extensive knowledge of Cheddar's food and operations
  • Extensive food knowledge
  • Supply ordering ability
  • Kitchen management
  • Food Standards enforcement
  • Strong attention to safe food handling procedures
  • Skilled problem solver
Work History
12/2013 to Current
Floorwalker/Cook Cheddar's Scratch Kitchen Chattanooga, Tennessee
  • Share best practices for food preparation and customer service with other team members to help improve the store's efficiency.
  • Manage wide variety of administrative tasks quickly and efficiently.
  • Display enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely support other areas of the restaurant as needed, including but not limited to; serving, hosting, preparing food, and bussing tables.
  • Ensure superior experience by addressing concerns, demonstrating empathy and resolving problems on the spot in accordance with company policy while prioritizing guest satisfaction. 
  • Maintain smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Oversee back of house operations to ensure efficient and high quality product preparation, while minimizing waste and overtime.
01/2012 to 11/2013
Head Baker Gigi's Cupcakes Chattanooga, Tennessee
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Led shifts while personally preparing food items and executing requests based on required specifications.
  • Regularly interacted with guests to obtain feedback on product quality.
  • Maintained smooth and timely operations in preparation and delivery of product.
08/2010 to 05/2011
Line Cook Jason's Deli Chattanooga, Tennessee
  • Cleaned and organized eating, service, and kitchen areas.
  • Prepared a variety of foods according to customers' orders, following approved procedures.
  • Prepared specialty foods such as soups, salads, and sandwiches, following specific methods that required quick prep time.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Verified that prepared food met all standards for quality and quantity.
High School Diploma:
Boyd Buchanan - Chattanooga, Tennessee