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Accomplishments
  • Created strategies to develop and expand existing and new customer sales within the greater Naples territory, resulting in over a 50% increase in annual revenue since 2007.
  • Received WSET Level 3 Award in Wines and Spirits with Merit in 2016.
  • Recipient of the Talley Vineyards Sales Contest 2011.
  • Receipient of the Domaine Serene Sales Contest 2011.
  • One of the top ten Shafer Sales Representatives 2010.
  • Recipient of the Oregon Winery Sales Contest 2007/2008.
  • One of the top ten Patz and Hall Sales Representatives 2011, 2012, 2013.
  • Completed Premier Beverage Company's Journeyman Program 2011.
  • Completed Premier Beverage Company's Apprentice Program with Honors 2010.
  • Recipient of Salesperson of the Year and Rookie of the Year 2007 for Augustan Wine Imports.
  • Completed the Court of Master Sommelier's Introductory Course 2005.
Professional Summary
My purpose is to engage our customers and associates in the food and wine culture through dynamic educational tastings and seminars; to be an ambassador for our suppliers and be successful in matching them with the proper customer base; to anticipate the needs of our customers and provide superior service. I continually strive for personal growth and engagement and assist and encourage the growth and engagement of associates and customers through education and travel, pursuit of balance and relationship building.
Skills
  • Proven sales track record
  • Customer and supplier oriented
  • Consultative selling
  • Strong interpersonal skills


  • Strategic account development
  • Motivated team player
  • Energetic and driven
  • Exceptional customer service skills
Work History
Area Manager, 11/2014 to Current
Breakthru Beverage Company Tampa, FL
  • Responsible for overseeing and managing the West Coast Premium Account Development Specialist Team and collaborating with the main pad of Breakthru Beverage to achieve maximum penetration within accounts.
  • Statewide lead of Event Committee; duties include implementing and executing statewide initiatives around new products and other priorities by working with the team within Breakthru Beverage Company, Breakthru Beverage Suppliers and customers.
  • Managed a portfolio of approximately 300 accounts and $4,500,000 in sales.
  • Built relationships with customers and the community to promote long term business growth.
Premium Account Development Specialist, 05/2007 to 11/2014
Premier Beverage Company Tampa, FL
  • Responsible for creating a thorough business plan including overall business goals of portfolio/ business managers and suppliers, territory goals and plans to market and achieve annual goals with customers.
  • Launched annual Education Series in 2009 that has become a cornerstone of the Naples business and foundation for statewide initiatives.
  • Participated in local charitable events (i.e.
  • Naples Winter Wine Festival, Southwest Winter Wine Festival, numerous wine dinners and events, etc.).
  • Managed a portfolio of approximately 65 accounts and $1,200,000 in sales.
Server/ Bartender/ Assistant Manager, 01/2005 to 05/2007
Chops City Grill Bonita Springs, FL
  • Responsible for management of the front of the house in the absence of the general manager, including but not limited to staffing, payroll, reservations, training, private parties, and guest services.
Beverage Manager, 09/2003 to 01/2005
Chops City Grill Bonita Springs, FL
  • Responsible for management of beverage staff and bar training of all front of house employees.
  • Responsible for monthly beverage inventory, purchasing and reconciliation of all beverages.
  • Responsible for maintenance and purchasing of 350 bottle wine list.
  • Received Wine Spectator Award of Excellence 2003 and 2004.
Assistant Sommelier/ Head Server, 08/2002 to 09/2003
Jean-Robert at Pigall's Cincinnati, OH
  • Responsible (with the Head Sommelier) for management, inventory control, and purchasing of wine cellar inventory.
  • Participated in regular wine tastings with the Sommelier to increase my knowledge of the product for our guests.
  • Assisted in training new front of the house employees.
  • Review and continued training of existing employees.
  • Submitted wine list to multiple contests.
  • Received Wine Spectator Best of Award of Excellence 2002 and 2003.
  • Received numerous accolades from local, national, and international sources including Conde Nast Traveler, Zagat Survey, New York Times, Gourmet, Esquire, and Wine Spectator.
Marketing Communications Specialist, 09/2001 to 09/2002
Designworks Marketing Cincinnati, OH
  • Initiated expansion of the company's marketing and magazine departments into the lifestyle area.
  • Assisted in all aspects of marketing and advertising for new and existing lifestyle clients.
  • Played the key role in the development of Invitation, a new lifestyle magazine.
  • Contributed articles on local dining for both monthly and special issues.
Contributing Editor, 02/2002 to 06/2003
Designworks Marketing Cincinnati, OH
  • Contributed articles and consulted in editing for both monthly and special issues in three cities.
Assistant Cellar Master/ Scrub Captain/ Front Server, 04/1999 to 07/2002
Maisonette Cincinnati, OH
  • Managed wine cellar including organization, inventory control, and tableside service techniques.
  • Refined team building skills of Mobil Travel Guide's longest running 5 star restaurant.
  • Maximized customer service while increasing sales and profitability.
  • Developed new database for new and existing clients for office use and private dining.
  • Received Wine Spectator's Award of Excellence.
Education
High School Diploma: Cornell University - Ithaca, NY
  • Coursework in Engineering/ Pre-med
High School Diploma: Miami University - Oxford Cincinnati, OH
  •  Coursework in Zoology
  • Won #1 in Women's Singles on the tennis team
This resume is created in 7 minutes.
Professional Summary
Dedicated,hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 9 years of experience in team leadership in the restaurant and hospitality industries . Background includes sales,management and front and back-of-the-house operations.
Skills
  • Natural leader
  • Strong work ethic
  • Food service background
  • Staff scheduling
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Conflict resolution techniques
  • Goal-oriented
  • Positive and upbeat
  • POS SQUIRREL expert
  • Staff training
  • Inventory management systems
  • Event planning and coordination
  • Payroll management
Work History
Head Server / Floor Manager 10/2011 to 11/2013
Greek Island Restaurants Chilliwack, BC
  • Consistently provided professional, friendly and engaging service.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.





Floor Manager 11/2013 to 07/2015
Central City Brewing Company Surrey, BC
  • Responsible for coordination of up to 18 servers in restaurant with capacity of 340.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Led and directed team members of effective methods ,operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.


Events Coordinator / Floor Manager 07/2015 to 02/2016
Central City Brewing Company Vancouver, BC
  • Monitored employee work and developed improvement plans.
  • Made and confirmed reservations.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Led and directed team members on effective methods, operations and procedures.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.


Assistant General Manager 02/2016 to Current
Poor Italian Ristorante Vancouver, BC
  • Managed payroll for an organization of 26 personnel.
  • Oversaw inventory and restaurant supply purchases.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Resolved employment-related disputes through proactive communication.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Handled under staffing, disputes, terminating employees and administering disciplinary procedures.

Education
Technology Department: 2010 1st High School of Athens - Athens, Greece
Development
  •  Coursework in Marketing, Business Management and Communications
  •  POS System Programming
  •  Excellent Communication Skills in Greek and English

 

This resume is created in 7 minutes.
Summary
Resourceful professional with 18 years of experience in the resaturant industry.  Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.  Motivated and eager to get back into the workforce to utilize my personal and professional skills.
Skills
  • Strong Communication skills
  • Seasoned in conflict resolution
  • Trained management & employees in all resturant positions
  • Strong communication skills


  • Enthusiastic and Hardworking
  • Agile in work environment
  • Efficient and accurate in fast paced environment
  • Strong customer service skills
  •  Works well independently and a member of a team
Experience
Head Server 08/2015 to 04/2017 Manny's Chop House Davenport, FL Opened the serving end of the restaurant; set up beverage stations, consistently kept a clean and safe environment by adhering to sanitation and safety requirements, set restaurant environment for guests and prepared the floor plan for nineteen servers.  Generated weekly schedules for serving staff. Attended to guests needs by taking orders, delivering food and beverages, and ensured a good dining experience for all guests.
Manager/Trainer 02/1999 to 08/2015 Logan's Roadhouse Kissimmee, FL Personally trained in every position including cook, bartender server, server, expo, and prep cook.  Considered a key employee.  Trained new employees and managers in every position.  Generated weekly shift schedules.
Education and Training
GED: General Education Diploma 1999 Batavia Occupational Center for education Services Batavia, NY, USA
Culinary Arts 1999 Batavia Occupational Center for Education Services Batavia, NY, USA
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Professional Summary
Administrative professional possessing a strong desire to learn and grow professionally. Proficient with computer applications. Ability to apply common sense understanding to carry out detailed written or oral instructions. Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects
Skills
  • Self-directed
  • QuickBooks and MS office proficient 
  • AR/AP
  • Advanced clerical knowledge
  • Employee training and development
  • Excellent communication skills
  • Organization 
  • Accurate and detailed
  • Efficient multi-tasker
  • Budgeting and finance
  • Customer relations
Education
High School Diploma: 1991 Ocean View - Huntington Beach, CA
Work History
Manager 07/2015 to Current
Cowhand Saddlery & R. E. Donaho Saddles San Angelo, TX
  • Oversee the operations of retail and production manufacturing of leather goods.
  • Head of operations over finances.
  • Supervise and direct employees to assure peek productivity.
  • Adept in communications with customer clients and sales reps.
  • Correctly calculated inventory and ordered appropriate supplies.
Head Server 08/2007 to 07/2015
Salsa Fiesta Willcox, AZ
  • Train new servers and floor staff on guest service expectations, safety procedures, proper food handling and restaurant protocols.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Inventoried and restocked items throughout day.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
Executive Administrative Assistant 05/1996 to 06/2006
Cornerstone Group Huntington Beach, CA
  • Facilitated development of office operations manual; trained new administrative personnel
  • Administer banking, deposits, account registry, payroll, and distribution of employee checks
  • Assisted with auditing and responding to company accountants.
  • Prepared analysis of tax expenses for month-end accounting review.
  • Compiled and analyzed sales and marketing reports.
  • Created expense reports, budgets and filing systems.
  • Directed administrative functions for the directors, principals, consultants and key managers.
  • Accessed computerized financial information to answer questions related to specific accounts.
This resume is created in 7 minutes.
Summary
I am a self-motivated employee, I will do whatever it takes to get the job done while ensuring customer satisfaction as well. I am a great multi-tasker and problem solver. I am very reliable and accountable in the workplace. I have great experience with making sure the customer is satisfied, which is always my number one goal. I think outside of the box and always look for new ways to innovate.
Skills
  • Exceptional listener and communicator who effectively conveys information verbally and in writing
  • Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
  • Computer-literate performer with extensive software proficiency covering wide variety of applications.
  • Focused and disciplined
  • High volume production capability
  • Inventory management familiarity
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
  • Proven relationship-builder with unsurpassed interpersonal skills.
  • Resourceful team player who excels at building trusting relationships with customers and colleagues.
Experience
Host/Server, 07/2014 to 03/2015 Applebee's Lionville, Pa
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Processed an average of $750 transactions each day in a timely manner.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
Sales Associate/Cashier, 04/2015 to 10/2015 Pacsun Exton, PA
  • Met incoming customers and provided immediate assistance.
  • Retrieved alternate items and sizes on request.
  • Listened to customer needs and preferences to provide accurate advice.
  • Completed purchases with cash, credit and debit payment methods.
  • Trained all new sales employees on effective techniques.
  • Reviewed purchases for fraudulent activities.
  • Worked flexible schedule to accommodate changing customer levels.
  • Organized items in visually appealing manner.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Set aside on-hold reservations.
  • Created attractive displays.
Kitchen Manager, 11/2015 to 11/2016 Chipotle Exton, PA
  •  Implemented and supported company initiatives and programs
  • Provided courteous and informative customer service in an open kitchen format.
  • Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.
  • Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.
  • Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
  • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
  • Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
  • Followed proper food handling methods and maintained correct temperature of all food products.
  • Established and maintained open, collaborative relationships with the kitchen team.
  • Quickly and courteously resolved all guest problems and complaints.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Head Server, 11/2016 to 09/2017 Anthony's Coal Fired Pizza Exton, PA
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Consistently adhered to quality expectations and standards.
Server, 09/2017 to Current Suburban Beer Garden Downingtown, PA
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
Education and Training
High School Diploma: 2014 Downingtown East Highschool Downingtown, PA, United States
Associates in Communications : Communications Delaware Community College Marple, PA, United States
Activities and Honors
  • Captain of Hockey Team in Highschool
  • Multi-Sport Athlete
  • Volunteer at TheHumaneLeague numerous times,
This resume is created in 7 minutes.
Summary
An MBA candidate graduated from Carleton University concentrated in Financial Management. Having competitiveness of social experiences in different kinds of career fields such as customer service and education; being able to access new works in a very short time. A positive and energetic personality developed from a 20-year-dancing experience.
Skills
  • Customer Service experiences with active and energetic work attitude
  • Highlighted Up-Sales Performance with goal-oriented and highly awareness of customer need
  • Strong collaborative and team building expertise
  • Exceptional multi-tasker
  • Communication skills
  • Dependable and punctual 
  • Creative problem solver 
  • Proficient in using of Microsoft Office Package and Adobe Photoshop
  • Online Media Channels 
  • Online searching skills
  • Bilingual (English, Mandarin)
Certifications
Canadian Security Course (CSC)
Education
MBA: Financial Management 2017 Carleton University Ottawa, ON, Canada Relevant courses: Financial Statement Analysis, Merge and Acquisiition, Managerial Economics, Valuation, Marketing Strategy, Managerial Accounting
BBA: Logistics Management 2015 Beijing Techonology and Business University Beijing, China Relevant Courses: Operational Management, Supply Chain Management, Logistics System, Logistics Facilities and Equipment, Commodity Science
Relevant Professional Experience
Head Server 04/2017 to Current The Captain's Boil Ottawa, ON
  • Provide interpersonal and communication skills while serving customers in order to create a positive and welcoming environment in the restaurant
  • Take customers' orders independently while providing suggestions in order to "upsell" for the new coming plates or drinks.
  • Provide teamwork skills and collaborate with colleagues to maintain a positive attitude and able to multitask in the fast-paced working environment
  • Required to have an excellent memory, not only when taking large groups'orders, but also for seafood knowledge. 
Coach/Choreographer 09/2016 to Current Barrhaven TTVG Rhythmic Gymnastics Club Ottawa, ON
  • Plan classes with other faculty members in order to meet objectives for each term 
  • Regularly provide feedback to parents to let them recognize their kid's achievement on class while maintaining a good relationship with parents
  • Truly passionate and patient to kids while breaking down complicated dance steps 
  • Take responsibility to two courses by different age levels, 4-6 and 6-12 respectively
  • Choreograph pieces for both the precompetitive group and recreational group
Work History
Marketing and Social Event Assistant 04/2016 to 09/2016 Dominican University College Ottawa, ON
Storage Department Assistant 05/2013 to 08/2013 Dingyu Medical Instrument Co, Ltd. Beijing, China
Extra-Curricular Activities
Event Coordinator Ottawa Chinese Auto Club
  • 2016 Autos Exhibition and Boat Party
  • 2017 Otto's Autos Exhibition and Boat Party
Team Leader Opening Ceremony Dance Performance, Sprott MBA Games
  • Dance Coreograph
President Student Union, Beijing Technology and Business University
  • 2012 Talent Show of Business School
  • 2013 Talent Show of Business School
  • 2013 Singing Competition of BTBU
  • 2014 "The Night of Business School" grant evening party
President Dance Troupe, Beijing Technology and Business University
  • Dance Competitions 
  • Dance Troupe Recruitments
  • New Year's Eve Gala