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Skillful Head Server resume

Angela Renee Cheatham
Accomplishments
  • Created strategies to develop and expand existing and new customer sales within the greater Naples territory, resulting in over a 50% increase in annual revenue since 2007.
  • Received WSET Level 3 Award in Wines and Spirits with Merit in 2016.
  • Recipient of the Talley Vineyards Sales Contest 2011.
  • Receipient of the Domaine Serene Sales Contest 2011.
  • One of the top ten Shafer Sales Representatives 2010.
  • Recipient of the Oregon Winery Sales Contest 2007/2008.
  • One of the top ten Patz and Hall Sales Representatives 2011, 2012, 2013.
  • Completed Premier Beverage Company's Journeyman Program 2011.
  • Completed Premier Beverage Company's Apprentice Program with Honors 2010.
  • Recipient of Salesperson of the Year and Rookie of the Year 2007 for Augustan Wine Imports.
  • Completed the Court of Master Sommelier's Introductory Course 2005.
Professional Summary
My purpose is to engage our customers and associates in the food and wine culture through dynamic educational tastings and seminars; to be an ambassador for our suppliers and be successful in matching them with the proper customer base; to anticipate the needs of our customers and provide superior service. I continually strive for personal growth and engagement and assist and encourage the growth and engagement of associates and customers through education and travel, pursuit of balance and relationship building.
Skills
  • Proven sales track record
  • Customer and supplier oriented
  • Consultative selling
  • Strong interpersonal skills


  • Strategic account development
  • Motivated team player
  • Energetic and driven
  • Exceptional customer service skills
Work History
Area Manager, 11/2014 to Current
Breakthru Beverage Company Tampa, FL
  • Responsible for overseeing and managing the West Coast Premium Account Development Specialist Team and collaborating with the main pad of Breakthru Beverage to achieve maximum penetration within accounts.
  • Statewide lead of Event Committee; duties include implementing and executing statewide initiatives around new products and other priorities by working with the team within Breakthru Beverage Company, Breakthru Beverage Suppliers and customers.
  • Managed a portfolio of approximately 300 accounts and $4,500,000 in sales.
  • Built relationships with customers and the community to promote long term business growth.
Premium Account Development Specialist, 05/2007 to 11/2014
Premier Beverage Company Tampa, FL
  • Responsible for creating a thorough business plan including overall business goals of portfolio/ business managers and suppliers, territory goals and plans to market and achieve annual goals with customers.
  • Launched annual Education Series in 2009 that has become a cornerstone of the Naples business and foundation for statewide initiatives.
  • Participated in local charitable events (i.e.
  • Naples Winter Wine Festival, Southwest Winter Wine Festival, numerous wine dinners and events, etc.).
  • Managed a portfolio of approximately 65 accounts and $1,200,000 in sales.
Server/ Bartender/ Assistant Manager, 01/2005 to 05/2007
Chops City Grill Bonita Springs, FL
  • Responsible for management of the front of the house in the absence of the general manager, including but not limited to staffing, payroll, reservations, training, private parties, and guest services.
Beverage Manager, 09/2003 to 01/2005
Chops City Grill Bonita Springs, FL
  • Responsible for management of beverage staff and bar training of all front of house employees.
  • Responsible for monthly beverage inventory, purchasing and reconciliation of all beverages.
  • Responsible for maintenance and purchasing of 350 bottle wine list.
  • Received Wine Spectator Award of Excellence 2003 and 2004.
Assistant Sommelier/ Head Server, 08/2002 to 09/2003
Jean-Robert at Pigall's Cincinnati, OH
  • Responsible (with the Head Sommelier) for management, inventory control, and purchasing of wine cellar inventory.
  • Participated in regular wine tastings with the Sommelier to increase my knowledge of the product for our guests.
  • Assisted in training new front of the house employees.
  • Review and continued training of existing employees.
  • Submitted wine list to multiple contests.
  • Received Wine Spectator Best of Award of Excellence 2002 and 2003.
  • Received numerous accolades from local, national, and international sources including Conde Nast Traveler, Zagat Survey, New York Times, Gourmet, Esquire, and Wine Spectator.
Marketing Communications Specialist, 09/2001 to 09/2002
Designworks Marketing Cincinnati, OH
  • Initiated expansion of the company's marketing and magazine departments into the lifestyle area.
  • Assisted in all aspects of marketing and advertising for new and existing lifestyle clients.
  • Played the key role in the development of Invitation, a new lifestyle magazine.
  • Contributed articles on local dining for both monthly and special issues.
Contributing Editor, 02/2002 to 06/2003
Designworks Marketing Cincinnati, OH
  • Contributed articles and consulted in editing for both monthly and special issues in three cities.
Assistant Cellar Master/ Scrub Captain/ Front Server, 04/1999 to 07/2002
Maisonette Cincinnati, OH
  • Managed wine cellar including organization, inventory control, and tableside service techniques.
  • Refined team building skills of Mobil Travel Guide's longest running 5 star restaurant.
  • Maximized customer service while increasing sales and profitability.
  • Developed new database for new and existing clients for office use and private dining.
  • Received Wine Spectator's Award of Excellence.
Education
High School Diploma: Cornell University - Ithaca, NY
  • Coursework in Engineering/ Pre-med
High School Diploma: Miami University - Oxford Cincinnati, OH
  •  Coursework in Zoology
  • Won #1 in Women's Singles on the tennis team
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Job-winning Head Server resume

Vikki Sideri
Professional Summary
Dedicated,hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 9 years of experience in team leadership in the restaurant and hospitality industries . Background includes sales,management and front and back-of-the-house operations.
Skills
  • Natural leader
  • Strong work ethic
  • Food service background
  • Staff scheduling
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Conflict resolution techniques
  • Goal-oriented
  • Positive and upbeat
  • POS SQUIRREL expert
  • Staff training
  • Inventory management systems
  • Event planning and coordination
  • Payroll management
Work History
Head Server / Floor Manager 10/2011 to 11/2013
Greek Island Restaurants Chilliwack, BC
  • Consistently provided professional, friendly and engaging service.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.





Floor Manager 11/2013 to 07/2015
Central City Brewing Company Surrey, BC
  • Responsible for coordination of up to 18 servers in restaurant with capacity of 340.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Led and directed team members of effective methods ,operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.


Events Coordinator / Floor Manager 07/2015 to 02/2016
Central City Brewing Company Vancouver, BC
  • Monitored employee work and developed improvement plans.
  • Made and confirmed reservations.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Led and directed team members on effective methods, operations and procedures.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.


Assistant General Manager 02/2016 to Current
Poor Italian Ristorante Vancouver, BC
  • Managed payroll for an organization of 26 personnel.
  • Oversaw inventory and restaurant supply purchases.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Resolved employment-related disputes through proactive communication.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Handled under staffing, disputes, terminating employees and administering disciplinary procedures.

Education
Technology Department: 2010 1st High School of Athens - Athens, Greece
Development
  •  Coursework in Marketing, Business Management and Communications
  •  POS System Programming
  •  Excellent Communication Skills in Greek and English

 

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Experienced Head Server resume

Maria Jones
Summary
Resourceful professional with 18 years of experience in the resaturant industry.  Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.  Motivated and eager to get back into the workforce to utilize my personal and professional skills.
Skills
  • Strong Communication skills
  • Seasoned in conflict resolution
  • Trained management & employees in all resturant positions
  • Strong communication skills


  • Enthusiastic and Hardworking
  • Agile in work environment
  • Efficient and accurate in fast paced environment
  • Strong customer service skills
  •  Works well independently and a member of a team
Experience
Head Server 08/2015 to 04/2017 Manny's Chop House Davenport, FL Opened the serving end of the restaurant; set up beverage stations, consistently kept a clean and safe environment by adhering to sanitation and safety requirements, set restaurant environment for guests and prepared the floor plan for nineteen servers.  Generated weekly schedules for serving staff. Attended to guests needs by taking orders, delivering food and beverages, and ensured a good dining experience for all guests.
Manager/Trainer 02/1999 to 08/2015 Logan's Roadhouse Kissimmee, FL Personally trained in every position including cook, bartender server, server, expo, and prep cook.  Considered a key employee.  Trained new employees and managers in every position.  Generated weekly shift schedules.
Education and Training
GED: General Education Diploma 1999 Batavia Occupational Center for education Services Batavia, NY, USA
Culinary Arts 1999 Batavia Occupational Center for Education Services Batavia, NY, USA
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