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Professional Summary
Skills
Work History
October 2016-Current Receptionist/Bookeeper | Brady's Waterwell Service
  • Routinely answered customer questions regarding merchandise and pricing
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Researched and resolved accounts payable discrepancies
  • Composed effective accounting reports summarizing accounts payable data
December 2015-June 2016 Waitress | Ramblin Gypsies Cafe
  • Exceptional Interpersonal Skills
  • Time Management Skills
  • Friendly Manner
  • Positive Guest Relations
  • Delivered Exceptional Service
  • Informative And Helpful
  • Assisted Guests
  • Superior Customer Service
Education
2015 Cosmetology Clovis Community College, Clovis NM
This resume is created in 7 minutes.
Professional Summary

Sales professional with extensive experience in product sales and assessing client needs.

Seeks a position as an Sales Representative/ Relationship Manager or Account Manager.

Savvy, committed and highly motivated self starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships with internal and external stakeholders.

Ability to adapt rapidly to changing environments and work successfully in multiple teams as well as independently.

Recently completed a successful contract with an American multinational corporation and e-commerce company.

Previously employed as a direct banking specialist at a highly respected finance company that is a division of one of the major four banks of Australia, a management capacity at an equally reputable financial services institution as well as sales consultant in Australia\'s largest investment bank

Skills
  • Excellent work ethic
  • Superior organizational skills
  • Motivated team player
  • Excellent communication skills
  • Energetic and driven
  • Resolution-oriented
  • Strategic account development
  • Revenue and profit maximization
  • Reliable
  • Enthusiastic about networking
  • Flexible
  • People-oriented
  • Positive outlook
  • Strong interpersonal skills
  • Persuasive negotiator
  • Sales proposal creation
Work History
Senior Business Development Manager (Restructure) Oct 2016 - Dec 2016
zipMoney Ltd Sydney, Australia
  • Sell zipMoney payments to AU marketplaces.
  • Deliver innovative mobile, omni channel and ecommerce consumer credit solutions across Home + Garden, Food & Alcohol, Ticketing and Insurance verticals.
  • Responsible for direct sales management managing all commercial, technical and operational aspects to drive revenue and merchant coverage.
  • Proactively engage with internal and external stakeholders, forging strong relationships, removing friction from the sales cycle and ensuring on- going user experience improvements.
  • Achieved 14 Ent + SMBs live with zipMoney including Kitchenaid.
eBay Sales Manager - Cross Border Trade (Contract) Jun 2016 - Sep 2016
eBay Australia Sydney, Australia
  • Facilitate launch of eBay NZ
  • Educate and assist AU Merchant implementation of enabling cross border trading
  • Provide shipping solutions and assist with integration Manage portfolio of SMBs shipping to NZ while growing and developing existing business to ensure a strong presence in NZ.
  • Exceed target to achieve 45 Enterprise & Smbs, shipping to NZ
  • Lead Generation for NZ Smbs. 
eBay Click & Collect Sales Manager (Contract) Jun 2015 - May 2016
eBay Australia Sydney, Australia
  • Responsible for building the eBay seller base eligible to offer Click & Collect and helping sellers to grow their revenue contribution from the program.
  • An expert on the Click & Collect program and reference point for best practice for sellers managing the whole process from identifying target sellers, on-boarding them to the program, and optimising their practices to enable Click & Collect as a key growth driver for their business on eBay.
  • Proactive development and maintenance of seller pipeline for Click & Collect Cold calling and follow-ups on leads to onboard sellers to the program
  • Positive and professional attitude while building collaborative relationships with potential and existing sellers in the program.
  • Achieve weekly, monthly targets while maintaining a positive attitude
  • Provide regular reporting and forecasts against targets Build collaborative relationships with key internal stakeholders (retailer growth, marketing, product, customer service)
  • Keep abreast of market trends, opportunities and competition
  • Participate in special projects (as required) and perform other duties as assigned to contribute to broader team results.
Head Waitress Jun 2013 - Dec 2014
Alpha Restaurant Sydney, Australia
  • Main waitress of private dining room, VIP and celebrity guests. 
  • Assist in hosting, pass and cashiering 
  • Train new staff
  • Assist with reservations and events
Head Server Apr 2011 - Jan 2013
FAB Concepts Toronto, Canada
  • Work in a high volume, fast paced, team orientated environment
  • Working with other team members to ensure guests are seated as efficiently and as quickly as possible
  • Educate guests on a variety of national and international beers as well as the home-brewed, in-house beers
  • Committing to guest focus - "treat every guest like they are a guest in our home"
  • Demonstrate exceptional product knowledge Educate guests on exclusive national and international wines.
Direct Banking Specialist Jan 2009 - Feb 2011
Ubank Sydney, Australia
  • In measuring the value generated by Direct Banking Specialist. the following were targets and assessed: sales completions; retention; customer satisfaction; efficiency;compliance adherence.
  • Inbound Calls: Receive and handle inbound phone queries about UBank products, accept applications, carry account servicing and provide first line technical support·
  • Developed own style of interactive dialogue with customers which assists in developing emotionally engaging relationships
  • Responsible for making recommendations of relevant products and/or services which help customers manage their money easily
  • Use communication cycle on all interactions: 1. listen 2. confirm 3. inform 4. invite
  • Outbound Calls: Execute various campaigns by making outbound phone calls to existing customer relation to - Customer retention,- Customer cross sales,- Welcoming new customers,-Service Requests- Other trigger campaigns
  • Be consistently responsive and reliable when handling customer enquiries committed to creating emotionally engaging relationships (whilst meeting quality and compliance criteria)
  • Utilise effective questioning techniques to identify customer needs, presenting products and introducing solutions to meet these
  • Attempt to resolve all customer enquiries and complaints in first contact and follow appropriate escalation process within agreed time frames where resolution cannot be achieved
  • Maintain compliance with all external legislation, bank standards and internal operating policies and procedures
  • Work effectively, contributing to the delivery of an exceptional customer experience enabling the timely response to customer
  • Achievements: Employee of the month April 2010- Numerous escalated verbal compliments from customers- Involvement in developing and ensuring success in the Outbound department of a new online bank in Australia
Home Finance Manager Mar 2009 - Jun 2009
Westpac Banking Corporation Sydney, Australia
  • Positioned in branch, receiving leads and also calling through databases to prospect for new business and utilizing network skills to generate leads
  • Proactively following up on leads and convert to application
  • Conduct interviews, analyse their needs and derive a solution from their situation
  • Writing residential mortgage applications (new, refinance and variations) and submitting through online system Cross Selling insurance (Mortgage Protection, Home and Contents)
  • Referring business lending and wealth management
Direct Sales Consultant Sep 2006 - Sep 2008
Macquarie Bank Limited Sydney, Australia
  • Managing an extensive portfolio of existing clients and converting new sales opportunities with relationship building skills being paramount to success
  • In-depth knowledge and understanding of products and services available in the broader market and marketing services to customers converting enquiries into sales
  • Preparing loans for submission, ensuring all required documentation is completed, all required supporting documents are provided, completing and assessment of submissions based on the information provided and coordinate the distribution of correspondence to associated parties in a diligent manner
  • Managing customers expectations, providing them with regular updates on their applications progress from time of lodgement to settlement and dealing with related enquiries, concerns and complaints
  • In-depth knowledge and understanding of credit parameters and mortgage insurer policy and ensuring up-to-date awareness of changes to policy
Business Analyst & Testing Team Manager Sep 2005 - Sep 2006
RAMS Home Loans Sydney, Australia
  • Actively identify, investigate, document and implement business focused solutions to defects and enhancements in ROS via the production support process
  • Participate in the requirements gathering, user acceptance and implementation phases of RAMS business projects as required
  • Planning, designing and executing User Acceptance Testing scenarios to test new functionality and change requests
  • Liaising and developing a strong working relationship with an outsourced technology provider, (Stargate) to manage business needs and expectations
  • Maintain up to date knowledge of business processes and take ownership of RAMS process documentation to ensure that process improvement is captured and maintained over time
  • Maintain up to date knowledge of credit guidelines decision trees with ROS
  • Monitor the currency of the ROS credit decision trees documentation Supporting other team members through other projects including, Electronic Loan Processing, and redesign of the credit policy (ROS).
Direct Sales Consultant Oct 2003 - Oct 2004
Aussie Home Loans Sydney, Australia
  • Working in a team environment
    • Commitment to deliver exceptional customer services Manage and process loan applications over the telephone Receiving loan requests from customers, ASR\'s and answering all queries in relation to fees and processes Tracking the inquiry or application to ensure that the customer lodges the application in a timely and complete manner and is informed of the status until settlement Processing of loan applications and files to ensure they meet lending policy guidelines prior to being presented to the assessor for review
  • Follow up and quality check pending loan files
    • Respond to customer inquiries to explain the loan approval process or the status of their loan Make recommendations that promote the efficiency of the Lending and Variations process Preparation of legal documents Dealing with customer complaints and objections
  • Retention of existing clients.


    • Call Centre Representative Mar 2003 - Oct 2003
    Aussie Home Loans Sydney, Australia
         Taking inbound calls from existing customers with account amendments or queries Updating customer account records with new or amended details Arranging redraws, crediting previous overpayments against future payment plans
  • Issuing direct debit forms
    • Answering or referring customer enquiries appropriately to aid customer retention Undertaking marketing outbound calling as required Aussie Home Loans Sydney, NSW (September 2001 October 2003) Call Centre Representative (New Business)
  • Answering inbound calls
    • Being the first point of contact in responding to customer\'s enquiries on new home loans, whilst promoting the company\'s products and services, and converting these enquiries into making appointments to see Aussie Mobile Lending Consultants Introducing new products to customers, and advising customers on criteria required on each individual situation Responsibility in identifying and achieving sales opportunities [targets] Making outbound calls on a regular basis [when required] Accepting online home loan applications and processing.
    Finance Manager Mar 2001 - Aug 2001
    Harvey Norman Sydney, Australia
         Selling and consulting a variety of finance options to accommodate customer\'s needs, both in person and over the telephone.
  • Finance Applications for 5 finance companies.
    • These include, AGC, Avco, Buyers Edge, Network Consumer Finance and Flexirent Delegating work to full timers and casuals of 3 departments.Finance, Customer Service, Cashiering Regular meetings with Senior Management discussing operations of Finance, Customer Service and Registers Taking control and resolving customer complaints Manage promotional areas of the whole store.
  • Processing credit claims to over 80 suppliers per month.
    • Being pro-active in providing solutions and improvements to all areas of the store Morning training sessions on finance, which includes how to sell finance, how to control finance, tips and tricks with selling finance to customers Training on finance with new staff members, how to sell, process and administrate them Regular weekly checks on signage around the store which involved finance.
    Education
    High School Diploma: 1997
    HSC Kingsgrove North High School Sydney, NSW
    This resume is created in 7 minutes.
    Summary

    Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Have worked consistently in costumer service for 10 years. Highly motivated, hard working, Multi-task oriented and costumer-focused. Proficient at any task given with a positive attitude.

    Skills
    • Organization planning
    • Team leadership
    • Detail oriented
    • Excellent research skills
    • Adaptive team player
    • Critical thinker
    • Active listening skills
    • Courteous demeanor
    • Energetic work attitude
    • Inventory control familiarity
    Experience
    Head Recycler 03/2016 to 06/2017 Savers Layton, UT Received and Unloaded trucks. Loaded and shipped Trailers with approved Recyclable Materials and exposed of non-approved materials. Organized production room to flow accordingly. Made sure team members had supplies needed to preforms daily jobs. Cleared work stations of recyclable materials, baler and forklift efficient.
    Attendant 06/2015 to 03/2016 7-11 West Point, Utah

    Replenished merchandise shelves with items from the stockroom. Organized the store by returning all merchandise to its proper place. Managed cash stock and inventory balances accurately. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Processed and issued money orders for customers. Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers with store and product complaints. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Customer service, Stocked merchandise, Signed off on deliveries, Cashier, food sales. 
    Waitress 01/2013 to 07/2014 Denny's West Haven, UT Stocked and rotated inventory regularly. Regularly sought opportunities to up sell and add on additional merchandise. Assisted customers with store and product complaints. Worked under strict deadlines and responded to service requests and emergency call-outs. Worked as a team member performing cashier duties, product assistance and cleaning.
    Education and Training

    In the process of obtaining High school diploma.
    This resume is created in 7 minutes.
    Professional Summary
    Organized and efficient individual that is highly skilled in office administration, data organization, proofreading, database management and word processing. Detail-oriented and driven with expertise in problem solving and managing daily office functions.
    Skills
    • Organized
    • Quick learner
    • Adept multi-tasker
    • MS Windows proficient
    • Time management
    • Attention to detail
    • Filing and data archiving
    • Exceptional communication skills
    • Interpersonal
    Work History
    Quickbooks Bookkeeper, 01/2017 to Current
     Ballance Trucking LLC – Elizabeth City , North Carolina
    • Manage all DOT Compliance requirements for trucking company. 
    • Uploads accurate mileage into QuickBooks as well as maintains fuel and repair receipts. 
    • Maintained appropriate filing of personal and professional documentation.
    • Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations
    Head Waitress, 09/2017 to 01/2018
     Sidney's Cafe & Bistro – Elizabeth City, NC
    • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
    • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
    • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
    • Verified cash drawer against the day's receipts.
    Intelligence Specialist, 01/2012 to 12/2017
     United States Navy
    • Assisted in every phase of the planning, collection, processing, analysis, and dissemination of intelligence information; assemble and analyze multi-source operational intelligence in support of all warfare areas
    • Assisted in support of intelligence briefings, reporting, and analytical programs; prepared and presented intelligence briefings; prepared material for use in mission planning; prepared graphics and used multisensor imagery
    • Drafted intelligence reports; provided input to and received data from computerized intelligence systems, ashore and afloat
    • Used key visualization materials such as maps, photos, and other graphic imagery; found and entered key information from computerized systems; and maintained that information in an organized manner.
    • Maintained 230 personnel records and renewed 23 security clearances. Processed foreign travel leave to 12 military members.
    • Documented and processed over 200 classified materials. Prepared documents for destruction. Maintained 100% accountability of all assigned equipment worth more than $53,000.
    • Reported enemy movements to commanding officers resulting in 328 combat bombs dropped in support of Operation Inherent Resolve.
    • Communicated urgent orders and directions effectively to team of 4 personnel resulting in 279 combat sorties completed by 14 pilots.
    Prep Assistant, Dr Lucy's LLC – Norfolk, VA
    • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
    • Verified proper portion sizes and consistently attained high food quality standards.
    • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
    • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
    • Picked up incoming stock and delivered materials to designated locations.
    • Received, stored and shipped goods and materials.
    Education
    Associate of Applied Science: Business , 2015
     Saint Leo University - Florida
    Associate of Applied Science: Baking and Pastry Arts, 2009
     Johnson and Wales University - Charlotte, NC
    Accomplishments
    • ​6-year military veteran who earned 11 commendations and awards for superior performance in academic, tactical and technical capacities. Hardworking and motivated professional looking to transition from U.S. Navy duty to the civilian workforce.

    Certifications
    • Department of Labor Computer Operator Certification
    • CPR Certified
    • Sexual Assault Victim Advocate

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