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Education and Training
Property and Casualty Licensed | Houston, TX 2018
Limited Lines Licensed | Houston, TX 2016
South Houston High School | Pasadena, TX 2015
Summary

Bilingual Insurance Sales Agent seeks employment with a top-tier companies and agencies. Focused and dedicated professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities. Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Results-oriented, talents include relationship building, training and sales presentations. 


Skills
  • Cash handling accuracy
  • Sales presentations
  • Organized
  • Cold calling
  • Typing speed 50 WMP
  • Auto insurance
  • Sales proficiency
  • Dedicated to process improvement
  • Exceptional at multitasking
  • Excellent time management
  • Reliable and dependable
  • Scheduling 
  • Fluent in Spanish
  • Client relations expert
  • Complaint handling and resolution
  • Negotiation competency
Relevant Experience

Promoted to Assistant Manger within a year and a half for successfully showing fast growth in my office. Routinely helped as many as 6-10 customers each day in a high traffic sales office. Adept at organizing meetings, managing inventory, training and supervising staff, and implementing office processes and procedures that expedite work. Selected to train new office personnel in policies, procedures, and office management software. Reviewed, approved, and processed more than 3 new policies per day.Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Experience
State Farm | Houston, TX Sales/Service 08/2018 - 10/2018

Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Effectively controlled the release of proprietary and confidential information for general client lists.  Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation. Investigated and compared insurance policies, including fire, homeowners, personal line, liability and commercial coverage. Helped out with events that helped gain more leads and build relationship within the community. Created new accounts and updated existing accounts with most current details. Used ABS to document calls and schedule appointments. 

Fred Loya Insurance | Pearland/Houston, TX Sales Agent 01/2016 - 08/2018

Processed applications, payments, corrections, endorsements and cancellations. Researched coverage and premium options and supplied clients with the best coverage available. Called 15 lapsed customers each day to inquire about continuing needs. Presented and clearly explained insurance policy options to clients based on their needs and goals. Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Called 50-80 warm leads each day to expand client base. Compiled coverage and rating information in an accessible format. Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources. Delegated duties for a team of 3 office staff.

Applebee's | Pasadena, TX Hostess 07/2015

Assisted diners with seating, and customers with questions or problems of their dining experience. Apportioned and served food to facility residents, employees, or patrons. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Payless Shoe Store | Pasadena, TX Store Associate 04/2015 - 07/2015
Balanced the need of multiple customers simultaneously in a fast paced retail environment. Participated in various incentive programs and contests designed to support achievement of production goals. Kept an eye on building premises for loss prevention and security purposes. Answered customers' questions and addressed problems and complaints in person and via phone.
Mcdonalds | Houston, TX Cashier, food prep, and maintnance 06/2014 - 08/2014
My first summer job as a High School student. Collaborated with customer service team member to give exceptional service throughout the entire work day. Recorded customer orders and repeated them back in a clear, understandable manner. Took necessary steps to meet customer needs and effectively resolve food or service issues.
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Professional Summary

Very hardworking, faithfully adhere to the highest standards of hygiene, quality and customer service. Detail-oriented and able to learn new tasks quickly and effectively. Highly organized, independent worker with strong time management skills. Aiming to broaden my knowledge and am very willing and excited to learn.

Skills
  • Cash handling accuracy
  • Excellent at multi-tasking
  • Upbeat, outgoing, and positive
  • Strong communication and people skills
  • Works well under pressure
  • Neat, clean, and professional appearance
  • Comfortable standing for long periods of time
Work History
Waitress, Cashier, 02/2015 to 09/2018
Bear Moon Bakery and CafeBoerne, Texas, United States
  • Always maintained high standards of customer service during high-volume, fast-paced operations.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Waitress, Cashier, Hostess, 03/2012 to 02/2015
Denny'sBoerne, Texas, United States
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Routinely cleaned table linens, table settings, glassware, windowsill's, carpets, counters, floors, storage areas and service refrigerators.
  • Accepted payment from customers and made change as necessary.
  • Trained new employees.
Waitress, Cashier, 02/2011 to 04/2012
Broken Stone Pizza Co.Boerne, Texas, United States
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Consistently provided professional, friendly and engaging service.
Education
High School Diploma: 2012
Boerne High School - Boerne
Certifications

TABC

Food Handlers License

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Professional Summary

Committed and motivated individual with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and great at taking initiative. Proficient at quickly learning new procedures and taking ownership on diverse projects.

Work History
Receptionist, 04/2018 to Current
Southern California Patios- Corona Ca Corona, CA
  • Interacts with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Aggregates and prepare documentation and reports for office meetings, distribution, and filing.
  • Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
  • Sort, receive and distribute mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Answer inquiries and address, resolve or escalate issues to management personnel to ensure client satisfaction.
Office Assistant, 10/2015 to 04/2018
RNB Electric Lake Elsinore, CA
  • Administrative assistant with 3+ years of experience performing routine work effectively.
  • A self-motivated and organized professional.
  • Proficient in computer skills and customer service.
  • Works well under pressure and efficient with multitasking
Hostess, 08/2016 to 08/2017
The Cheesecake Factory Riverside, CA
  • Problem solver and team player
  • Managed in-person and telephone guest inquires, customer service requests, and reservation bookings.
  • Worked in a team oriented atmosphere to provide the best possible customer service experience.
  • Monitor dinning room and guest flow to maximize table usage and minimize customer wait time.
Education
High School Diploma: 2015
Keith McCarthy Academy - Lake Elsinore, CA
Skills
  • Organized
  • Positive attitude
  • Exceptional interpersonal skills
  • Highly responsible and reliable
  • Microsoft office
  • Attention to detail
  • Works well under pressure
  • Quick learner
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Summary
Skills
  • Good communication skills 
  • very familiar with technology
  • organized 
  • well managed with time 
Experience
05/2017 to 09/2017
02/2017 to 07/2017
Hostess pinchers crab shack Ft Myers, 33913 Accepted payment from customers and made change as necessary.
Assisted co-workers.
Assisted diners with seating as needed
01/2015 to 08/2016
Server/Hostess five star senior living Ft Myers, 33913 Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education and Training
2022
Associate of Arts: business Hillsborough Community College - Ybor City Campus Tampa, FL, United States

Also currently attend Florida south western, Studying business management, also interested in studying phycology.

Activities and Honors

I have a membership at a local gym and I also played football throughout high school.