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Education and Training
Property and Casualty Licensed | Houston, TX 2018
Limited Lines Licensed | Houston, TX 2016
South Houston High School | Pasadena, TX 2015

Bilingual Insurance Sales Agent seeks employment with a top-tier companies and agencies. Focused and dedicated professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities. Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Results-oriented, talents include relationship building, training and sales presentations. 

  • Cash handling accuracy
  • Sales presentations
  • Organized
  • Cold calling
  • Typing speed 50 WMP
  • Auto insurance
  • Sales proficiency
  • Dedicated to process improvement
  • Exceptional at multitasking
  • Excellent time management
  • Reliable and dependable
  • Scheduling 
  • Fluent in Spanish
  • Client relations expert
  • Complaint handling and resolution
  • Negotiation competency
Relevant Experience

Promoted to Assistant Manger within a year and a half for successfully showing fast growth in my office. Routinely helped as many as 6-10 customers each day in a high traffic sales office. Adept at organizing meetings, managing inventory, training and supervising staff, and implementing office processes and procedures that expedite work. Selected to train new office personnel in policies, procedures, and office management software. Reviewed, approved, and processed more than 3 new policies per day.Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

State Farm | Houston, TX Sales/Service 08/2018 - 10/2018

Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Effectively controlled the release of proprietary and confidential information for general client lists.  Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation. Investigated and compared insurance policies, including fire, homeowners, personal line, liability and commercial coverage. Helped out with events that helped gain more leads and build relationship within the community. Created new accounts and updated existing accounts with most current details. Used ABS to document calls and schedule appointments. 

Fred Loya Insurance | Pearland/Houston, TX Sales Agent 01/2016 - 08/2018

Processed applications, payments, corrections, endorsements and cancellations. Researched coverage and premium options and supplied clients with the best coverage available. Called 15 lapsed customers each day to inquire about continuing needs. Presented and clearly explained insurance policy options to clients based on their needs and goals. Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Called 50-80 warm leads each day to expand client base. Compiled coverage and rating information in an accessible format. Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources. Delegated duties for a team of 3 office staff.

Applebee's | Pasadena, TX Hostess 07/2015

Assisted diners with seating, and customers with questions or problems of their dining experience. Apportioned and served food to facility residents, employees, or patrons. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Payless Shoe Store | Pasadena, TX Store Associate 04/2015 - 07/2015
Balanced the need of multiple customers simultaneously in a fast paced retail environment. Participated in various incentive programs and contests designed to support achievement of production goals. Kept an eye on building premises for loss prevention and security purposes. Answered customers' questions and addressed problems and complaints in person and via phone.
Mcdonalds | Houston, TX Cashier, food prep, and maintnance 06/2014 - 08/2014
My first summer job as a High School student. Collaborated with customer service team member to give exceptional service throughout the entire work day. Recorded customer orders and repeated them back in a clear, understandable manner. Took necessary steps to meet customer needs and effectively resolve food or service issues.
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Professional Summary

Very hardworking, faithfully adhere to the highest standards of hygiene, quality and customer service. Detail-oriented and able to learn new tasks quickly and effectively. Highly organized, independent worker with strong time management skills. Aiming to broaden my knowledge and am very willing and excited to learn.

  • Cash handling accuracy
  • Excellent at multi-tasking
  • Upbeat, outgoing, and positive
  • Strong communication and people skills
  • Works well under pressure
  • Neat, clean, and professional appearance
  • Comfortable standing for long periods of time
Work History
Waitress, Cashier, 02/2015 to 09/2018
Bear Moon Bakery and CafeBoerne, Texas, United States
  • Always maintained high standards of customer service during high-volume, fast-paced operations.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Waitress, Cashier, Hostess, 03/2012 to 02/2015
Denny'sBoerne, Texas, United States
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Routinely cleaned table linens, table settings, glassware, windowsill's, carpets, counters, floors, storage areas and service refrigerators.
  • Accepted payment from customers and made change as necessary.
  • Trained new employees.
Waitress, Cashier, 02/2011 to 04/2012
Broken Stone Pizza Co.Boerne, Texas, United States
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Consistently provided professional, friendly and engaging service.
High School Diploma: 2012
Boerne High School - Boerne


Food Handlers License

This resume is created in 7 minutes.
Professional Summary

Committed and motivated individual with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and great at taking initiative. Proficient at quickly learning new procedures and taking ownership on diverse projects.

Work History
Receptionist, 04/2018 to Current
Southern California Patios- Corona Ca Corona, CA
  • Interacts with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Aggregates and prepare documentation and reports for office meetings, distribution, and filing.
  • Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
  • Sort, receive and distribute mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Answer inquiries and address, resolve or escalate issues to management personnel to ensure client satisfaction.
Office Assistant, 10/2015 to 04/2018
RNB Electric Lake Elsinore, CA
  • Administrative assistant with 3+ years of experience performing routine work effectively.
  • A self-motivated and organized professional.
  • Proficient in computer skills and customer service.
  • Works well under pressure and efficient with multitasking
Hostess, 08/2016 to 08/2017
The Cheesecake Factory Riverside, CA
  • Problem solver and team player
  • Managed in-person and telephone guest inquires, customer service requests, and reservation bookings.
  • Worked in a team oriented atmosphere to provide the best possible customer service experience.
  • Monitor dinning room and guest flow to maximize table usage and minimize customer wait time.
High School Diploma: 2015
Keith McCarthy Academy - Lake Elsinore, CA
  • Organized
  • Positive attitude
  • Exceptional interpersonal skills
  • Highly responsible and reliable
  • Microsoft office
  • Attention to detail
  • Works well under pressure
  • Quick learner
This resume is created in 7 minutes.
  • Good communication skills 
  • very familiar with technology
  • organized 
  • well managed with time 
05/2017 to 09/2017
02/2017 to 07/2017
Hostess pinchers crab shack Ft Myers, 33913 Accepted payment from customers and made change as necessary.
Assisted co-workers.
Assisted diners with seating as needed
01/2015 to 08/2016
Server/Hostess five star senior living Ft Myers, 33913 Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education and Training
Associate of Arts: business Hillsborough Community College - Ybor City Campus Tampa, FL, United States

Also currently attend Florida south western, Studying business management, also interested in studying phycology.

Activities and Honors

I have a membership at a local gym and I also played football throughout high school.

This resume is created in 7 minutes.
Professional Summary
  • Singer
  • Multi media Artist
  • Memorization skills
  • Fast learner
  • Professional demeanor
  • Works well under pressure
  • Exceptional communicator
  • Can-do attitude

  • People-oriented
  • Excellent work ethic
  • Cash handling and management
  • Exceptional time management skills
  • Strong interpersonal skills
Work History
Cafe Grillades Hostess//San Bruno, CA//November 2006 to July 2007
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Prepared food items
  • Spoke with patrons to ensure satisfaction with food and service
  • Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
  • Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
Peter's Cafe Hostess Waitress//Millbrae, CA//June 2007 to Current
  • Provided friendly and attentive service.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Consistently kept kitchen areas clean and free of debris and water.
  • Routinely removed trash and debris from restaurant.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Consistently provided professional, friendly and engaging service.
  • Stocked and maintained cleanliness of stations.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Buena Leaf Personal Aid/ Head Kitchen Aid//San Francisco, CA//May 2010 to August 2015
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
  • Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
  • Decorated and merchandised quality bakery goods.
  • Assisted customers in placing special orders
  • Led shifts while personally preparing food items and executing requests based on required specifications.
  • Properly wrapped, boxed, and weighed bakery department products.
  • Promptly reported any maintenance and repair issues to Executive Chef.
Self Voice Teacher//Belmont, CA//May 2012 to Current
  • Teach Bel Canto singing techniques 
  • Use breathing exercises and games to increase support and breath control
  • Work on confidence building techniques
Associate of Arts - Music- Performance Voice Skyline College// San Bruno, CA//2012
  • Member of Theater Club
  • President of Ceramics Club 2016
  • Currently continuing education for a certificate in Early Childhood Education
  • 3.5 GPA
This resume is created in 7 minutes.

Worked as a supervisor for a large retail company as well as being a scheduling coordinator for a dental office which gave me management experience and exceptional people skills. I have mastered customer service with a positive and willing attitude. I desire a challenging role as a HR recruiter or any role that allows me to put my skills and experience to use in order to better a company.

  • Quick learner
  • Client-focused
  •  Tech savvy 
  • Results-oriented
  • Bilingual 
03/2018 to Current
Scheduling and Insurance Coordinator Family Dental Foster City, CA

As a insurance and scheduling coordinator I focused on patient care, helping them schedule their appointments, answer phone calls and emails, going over financial agreements, and catering to any need of the patient. While working as a scheduling coordinator I also had to help verify patients insurance benefits, and create new plans.

11/2014 to 03/2017
Stylist & Supervisor Michael Kors San Mateo, CA I first began working at this company as a seasonal sales associate and moved my way up to a permanent stylist, and eventually a supervisor. My main priorities were assisting customers in sales, customer service, helping lead the team with their sales goals, as well as reporting back to our district manager. 
03/2014 to 11/2014
Hostess Macaroni Grill San Mateo, CA The time that I spent as a hostess at this location before they shut down I was in charge of making sure the guests started off their experience in a positive manner. My responsibilities included greetings guests, guiding them to their table, making sure any parties we had were set up correctly, as well as helping train other hosts. 
08/2013 to 12/2013
Cashier Customer Service Menchie's Frozen Yogurt Belmont, CA While employed at Menchies my main responsibilities included cashier and fulfilling customer expectations. I also was in charge of the cleanliness of the store, restocking, and opening and closing shifts. 
06/2012 to 08/2012
Sales Associate Rue 21 Bellingham, WA While working this seasonal summer job I gained my first set of customer service skills. My main responsibilities were assisting customers, managing fitting rooms, and helping staff with whatever they needed.
Education and Training
Associate of Arts: Communication Studies College of San Mateo San Mateo, CA, United States
Bachelor of Arts: Communication Studies San Jose State University San Jose, CA, United States Deans List, Spring 2017 - Current
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Budding portrait photographer driven to succeed. Talents include exceptional people skills and attention to detail.
  • Complete manual shooting experience
  • Portrait experience
  • Owner of DSLR with Canon 50mm F/1.8 lens and Sigma 24-70mm F/2.8
  • Team player
  • Quick learner
  • Excels in communication and relationship building skills
  • Thrives under pressure
  • Accountable
Summit Sotheby's International Realty Current Marketing Intern
Park City, UT
Currently gaining knowledge and experience in digital marketing initiatives, press and communication coverage, photoshoot production, and marketing administration.
Cafe Trio Current Hostess
Salt Lake City, UT
Porcupine Pub & Grille May 2016 to October 2016 Hostess
Salt Lake City, UT
Ensured optimum guest satisfaction, maintained cleanliness of lobby, trained new members of host staff, answered telephones.
Education and Training
University of Utah 2019 Bachelor of Science: Strategic Communication Salt Lake City, Utah, United States
3.5 Cumulative GPA
Dean's List, Fall 2017
Study abroad in Greece, Summer 2017
East High School 2015 High School Diploma Salt Lake City, Utah, United States
Varsity Cheerleader
  • Sophomore MVP
Graduated as a Junior with Honors
3.9 GPA
Member, Tennis team
Activities and Honors
Member, Pre-Law Student Society
Member, Delta Gamma Sorority
  • Vice President of Communication
  • Director of E-Communication
  • Director of House Management
Volunteer, Service for Sight​
Volunteer, Ronald McDonald House
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Dedicated and energetic professional who works well in fast paced, high-pressure environments. Action-oriented with strong ability to communicate effectively with others.
  • Attentive to detail
  • Customer service-oriented
  • Quick Learner
  • Results-oriented
  • Excellent communication skills
  • Detail-oriented
Server 04/2015 to 08/2017 Flippers Pizzeria Orlando, FL

Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Regularly checked on guests to ensure satisfaction with each food course and beverages. Delivered exceptional, friendly and fast service.

Hostess 11/2011 to 03/2015 Denny's Restaurant Kissimmee, FL
Greeted guests immediately in a friendly manner and sat them at tables or in waiting areas. Informed patrons of establishment specialties and features. Inspected dining and serving areas to ensure cleanliness and proper setup. Used all food handling standards. Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed. Provided guests with menus and answered questions about menu selections and made recommendations when requested. Greeted customers in the restaurant rang up orders, handled payment and thanked customers. Provided courteous service to all customers and team members.
Education and Training
High School Diploma 1996 Pine Hills Christian Academy Pine Hills, FL, United States
Construction Education: CORE Curriculum NCCER, OSHA 10 2018 Osceola Technical College Kissimmee, FL
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Motivated and experienced customer service and office worker eager to bring exceptional organizational and administrative abilities. Nearly 3 years experience in customer service with exceptional verbal and written skills. 
  • Strong verbal and written communication skills
  • Good at meeting deadlines
  • Experienced in customer service
  • Detail oriented and organized
  • Proficient in Microsoft Word, PowerPoint Office, Excel, Access
  • Excellent Computer Skills 
  • Ability to accept direction and a strong desire to achieve goals 
  • Strong work ethic 
  • Detail oriented and organized
  • Interpersonal skills
  • Ability to work in a team environment
  • Great management skills
Work Experience
Seasons 52 Bridgewater, NJ Hostess 08/2017 to 03/2018
  • Engages in friendly conversation while seating guests in a timely fashion
  • Manages restaurant waiting list during high volume to accurately set guest expectations with the use of specialized software (OpenTable)
  • Handles phone calls involving reservations, reservation confirmations, guest questions, and take out orders. 
  • Manages take out orders.
RuffaloCody New Brunswick, New Jersey Student Fundraiser 05/2016 to 05/2017
  • Responsible for calling, building rapport and updating Rutgers alumni
  • Stewarded fundraising efforts
  • Coded calls through the computer
  • Used specialized software to allocate donations with use of PCI
Thomas Edison Papers Piscataway, New Jersey Undergraduate Assistant 09/2015 to Current
  • Assists in the production of historical documents into interactive publications
  • Assists editors through varied tasks
  • Transcribes historical documents into database
  • Uses specialized software to analyze and organize documents
  • Maintains and updates social media for Thomas Edison Papers (Instagram/Twitter)
Hollister Edison, New Jersey Sales Associate 08/2014 to 07/2015
  • Greeted and assisted customers
  • Promoted current deals and promotions
  • Worked the cash register
  • Maintained merchandise
Penang Restaurant Edison, New Jersey Hostess 06/2014 to 08/2015
  • Greeted and seated guests
  • Handled phones for reservations and take out orders
  • Handled payments
Eastern Maine Medical Center Bangor, Maine Volunteer 06/2013 to 09/2013
  • Assisted hospital workers with patient care
  • Aided with meal planning of patients of all ages
  • Served meals for hospital patietents
Education and Training
Bachelor of Arts: Journalism & Geography with Minor in Theater 2019 Rutgers University, New Brunswick, New Jersey
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Professional Summary
Six years background in Food And Hospitality. Core competencies include adaptability, self motivation and leadership as well as excellent commnication and time management skills. Handles tasks with accuracy and efficiency.
  • Friendly, outgoing, and charismatic personality well suited for a fast paced environment.
  • Trained in liquor and food service.
  • Highly responsible and reliable.
  • Exceptional interpersonal skills.
  • Works well under pressure.
Work History
01/2013 to 07/2013
Hostess Hussong's Cantina Las Vegas, NV
  • Responsibilities included writing out floor chart every morning.
  • Also counting cash for cash registar.
  • Greeting customers with a friendly smile.
  • Provide menus and seat guests according to floor chart.
  • Operate cash registar and assist guests in paying for meal
  • Answered phone to take to go order
03/2015 to 06/2015
Hostess The Egg & I Las Vegas, NV
  • Responsibilities included writing out floor chart every morning.
  • Also counting cash for cash registar.
  • Greeting customers with a friendly smile.
  • Provide menus and seat guests according to floor chart.
  • Operate cash registar and assist guests in paying for meal
  • Answered phone to take to go order
03/2016 to 08/2016
Hostess/Carside/Expo/Runner/Server Applebee's Grill + Bar Las Vegas, NV
  • Responsibilities for Hostess include vacuuming floors.
  • Placing sanitizer buckets at all server stations.
  • Writing floor plan.
  • Turning on all tablets in the restaurant.
  • Open door and greet customers with a friendly smile.
  • Provide menus and seat guests according to floor chart.
  • Responsibilities as carside included portioning all frozen and refrigerated foods.
  • Answer phone and operate computer to take to go orders.
  • Box and bag all food for orders.
  • Operate cash register to pay orders.
  • Responsibilities for expo included keeping track of orders on screen.
  • Pulling food from window and providing table number to runner.
  • Responsibilities as a Runner include running food and beverages to correct tables.
07/2016 to 04/2017
Cocktail Waitress Cheetahs Las Vegas Las Vegas, NV
  • Responsibilities as a Cocktail Waitress include, taking drink orders from customers on floor.
  • Ordering drinks at the bar from bartenders and providing cash or card to pay for drinks.
  • Cleaning all tables and ashtrays and collecting all dirty glasses and beer bottles.
  • Providing bottle service for VIP customers and mixing drinks for bottle service.
04/2017 to 06/2017
Server Hennesey's Tavern Las Vegas, NV
  • Responsibilities as a Server include greeting guests with a positive attitude.
  • Taking guests food and drink orders.
  • Serving guests food and drinks in a timely manner.
  • Cashing out guests checks.
  • Having full knowledge of computer system.
  • Bussing tables.
  • Restocking after each shift.
  • Folding silverware in a timely manner.
06/2017 to 02/2018
Hostess/Server P.F. Chang's Las Vegas, NV
  • Responsibilities as a Hostess included welcoming guests as they enter either entrance.
  • Providing clean menus and seating guests according to rotation of servers.
  • Sweeping and ensuring cleanlness of the restaurant.
  • Folding silverware in a timely manner.
  • Responsibilities as a Server include greeting each table sat with a smile and happy attitude
  • Taking guests drink and food orders.
  • Serving food and beverages in a timely manner.
  • Bussing tables.
  • Restocking before closing.
  • Having full knowledge of computer systems.
High School Diploma:
Pearson Vue Online -
This resume is created in 7 minutes.
  • Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
  • Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
  • Active listening skills
  • Strong organizational skills
  • Store maintenance ability
  • Top sales performer
  • Excel
  • Telecommunication skills
  • Adaptive team player
  • Opening/closing procedures
  • Customer service expert
  • Microsoft Word
  • Contributed to a 45% drop in shoplifting through increased awareness and intervention measures.
  • Supervised team of three staff members.
  • Received 6 “exceeds expectations” ratings on performance reviews. 
  • Met monthly sales goals for 2 months straight.
Sam's Club Gastonia, NC Customer Service Associate 02/2018 to Current
  • Served as liaison between customers, store personnel and various store departments.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
PSNC Energy Gastonia, NC Customer Relations Specialist 07/2017 to 12/2017
  • Handled calls in regards to gas and electric bills.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
Dollar Tree Gastonia, NC Cashier/Customer Service 09/2016 to 02/2017
  • Described merchandise and explain operation of merchandise to customers.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.
  • Administered all point of sale opening and closing procedures.
  • Guided customers in choosing items that reflected personal style and shape.
Red Lobster Gastonia, NC Hostess 11/2015 to 05/2016
  • Apportioned and served food to facility residents, employees, or patrons.
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.
  • Assisted diners with seating as needed.
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
Applebee's Gastonia, NC Hostess 09/2014 to 10/2015
  • Served as the company's only bilingual Spanish/English customer service representative.
  • Assisted diners with seating as needed Assisted co-workers.
  • Cleaned bars, work areas, and tables.
  • Examined trays to ensure that they contained required items.
  • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
Education and Training
High School Diploma 2015 Hunter Huss High School, Gastonia, NC, USA
Associate of Arts: Cyber Security 2018 Gaston College , Gastonia, NC, USA