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Ambitious and motivated multi-unit operations manager with 18 years of experience in the hospitality industry, Utilizing my years of experience to understand and properly manage situations that arise. Independent worker with high energy and great communication skills. Reliable and friendly professional able to work with little oversight and collaborate in team environment.
Managed daily operations of multiple restaurants at Denver International Airport. The restaurants included; Breckenridge Brewery, Snarf's Sandwiches, Bros BBQ, Big bowl Asian cuisine, Magic Pan Crepes, and Steve's Snappin dogs.
Coordinated and planned marketing events such as wine festivals, farmers markets, art festivals and etc
Monitored sales team performance and provided effective training to help each reach targets
Developed creative sales and marketing strategies to assist sales team with reaching target
Worked closely and trained with the Top 3 managing partners of the greater Denver area in order to learn various changes in operations from different demographics. Focus was on budgeting, P&L, customer interaction by management and raising local customer traffic flow by engaging in community activities.
Considered to be one of the busiest restaurants in Colorado, it was very challenging and extremely fast paced. I worked closely with the GM, Chef and Sous to restructure the restaurant from menu orientation all the way down to retraining the entire staff.
The Hotel/ Casino is a located in a high tourist ski and beach resort town, My duties were to insure all hotel operations ; front desk, reservations, housekeeping, marketing, revenue management, valet and bell desk) were functioning properly and efficiently for the guests needs.
Assisted property owners and vacation club members with their reservations, special requests, coordinating large group functions and making sure the front of the house is running smoothly.