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Professional Summary
Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge. Exceptional communication skills.
Skills
  • Inventory control and record keeping
  • Staff scheduling
  • Business operations expertise
  • Trained in performance and wage reviews
  • Conflict resolution techniques
  • Food service background
  • Strong work ethic
  • Service-oriented
  • Passion for customer satisfaction
  • Results-oriented
Work History
Customer Courtesy Associate, 04/2004 to 08/2007
Omaha Henry Doorly Zoo 3701 S. 10th St. Omaha, Ne, 68108
As a member of the team at the TreeTops Restaurant, my entire position revolved around providing prompt, effective customer service. My responsibilities included
  • Bussing tables quickly and efficiently.
  • Using a dishwasher to clean large volumes of dishes, as well as drying and storing those dishes.
  • Taking and passing customer food orders.
  • Cash handling at the register, as well as following proper cash handling procedure at the end of the day.
  • All cleaning tasks related to restaurant service. Front of house tasks included vacuuming, mopping, wiping tables and cleaning glass. Back of house tasks included sweeping, mopping, cleaning grills, fryers, and steamers.
Meat Department Associate, 08/2007 to 05/2008
Hy Vee 5020 N. 27th Street Lincoln, Nebraska, 68521

As a member of the Meat Department team, my responsibilities included

  • Promptly taking and accurately filling all customer orders for product in the meat department.
  • Ensuring accurate weight and labeling for all customer product from the meat department.
  • Maintaining cleanliness and order behind the counter during and after service hours.
  • Maintaining the meat display case during service hours, and emptying and cleaning the case in the evening.
  • Cleaning and sanitizing meat preparation area and equipment each evening.
Customer Service Associate, 04/2008 to 05/2009
Interstate All Battery Center 4310 N 27th St, Lincoln, Nebraska 68521

As a Customer Service Associate, my responsibilities included

  • Promptly assisting all customers in ascertaining their battery needs and working to provide them with battery solutions to those needs.
  • Answering telephone and email queries.
  • Contacting customers whose batteries had arrived or whose repairs had been completed.
  • Maintaining order in both the showroom and storeroom, including sweeping, mopping, and shelf maintenance.
Bookseller, 05/2009 to 05/2010
Borders 13105 Birch Drive Omaha, Nebraska 68164

    As a Bookseller, my responsibilities included

  • Maintaining product on both customer and storeroom shelving.
  • Answering all customer queries regarding books and merchandise.
  • Filling online and telephone orders in the store.
  • Supporting the cashier station whenever necessary
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Cafe Manager, 05/2010 to 08/2011
Borders 13105 Birch Drive Omaha, Nebraska 68164
  • Memorizing recipes for 24 specialty coffee beverages and seasonal offerings.
  • Advising customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
  • Maintaining and operating espresso machines, blenders, commercial coffee brewers, grinders, coffee pots and other equipment.​
  • Complied with standards for merchandising, stocking and storing product.
  • Conducted successful cash audits at the end of each shift.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Barista, 08/2011 to 05/2012
Barnes and Noble 7400 Dodge Street Suite #325, Crossroads Mall, Omaha NE

    As a barista, my responsibilities included

  • Constantly expanding personal knowledge of coffee styles and varieties.
  • Engendering customer loyalty by remembering personal preferences and allergy information.
  • Advising customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
  • Maintaining and operating espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritizing drink requests while managing interruptions.
  • Cleaning counters, machines, utensils and seating areas daily.

Delivery Attendant, 04/2012 to 04/2013
Guckenheimer 200 S. 108th Ave. Omaha, Nebraska, 68154

As a Delivery Attendant, my responsibilities included

  • Transporting entrée, sides, soups, and desserts for 250 diners daily from a prep kitchen to service areas
  • Ensuring all food resources reached the appropriate locations.
  • Performing buffet style lunch service for 50 people, including setup and breakdown.
  • Proper cash handling procedure for aforementioned lunch service.
  • Returning all service ware to prep kitchen.
  • Storing any remaining food product in a safe and sanitary way, following all HAACP procedure.
Barista, 04/2013 to 04/2014
Guckenheimer 200 S. 108th Street Omaha Nebraska 68154
  • Working to help open the coffee bar at a new headquarters building.
  • Setting standards regarding beverage size, choice, and ingredients.​
  • Constantly expanding personal knowledge of coffee styles and varieties.
  • Engendering customer loyalty by remembering personal preferences and allergy information.
  • Maintaining and operating espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritizing drink requests while managing interruptions.
  • Providing assistance to the kitchen with light preparatory work, including slicing fruit, vegetables, and desserts.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Conducted successful cash audits at the end of each shift.

Lead Cashier/Bookkeeper, 04/2014 to 05/2015
Guckenheimer 200 S. 108th St. Omaha, Nebraska 68154
  • Overseeing team of six cashiers and service staff.
  • Encouraging development of new cashiers with positive reinforcement.
  • Entering financial data into the company accounting database to be verified and reconciled.
  • Generating catering invoices upon receipt of billing information and tracking collection progress.
  • Streamlining daily reporting information entry for efficient record keeping purposes.
  • Entering financial information and payments to guarantee that employees and vendors were paid accurately and on time.
  • Communicating with customers to identify and resolve outstanding payments.

Micro Kitchen Supervisor, 05/2015 to 12/2015
Guckenheimer 10420 Bunge Avenue, Council Bluffs, Iowa, 51503

In this role, I supervised a team of nine people working for Guckenheimer at the Google data center in Council Bluffs, Iowa. At Google, specially designed spaces called Micro Kitchens provide users with a wide variety of food and beverage options. My responsibilities included

  • Developing and driving planogram placement standards of food and beverage.
  • Maintaining company standards regarding cleanliness and presentation of spaces.
  • Ordering a wide variety of food and beverage from 10 to 15 different vendors.
  • Adhering to a set food and beverage budget while providing nearly 1,000 people at nine different food spots with daily nutrition.
  • Proper collection of invoices and entering those invoices into our company accounting system.
  • Effectively communicating expectations between management and staff.

Food Service Manager, 01/2016 to Current
Guckenheimer 10420 Bunge Avenue Council Bluffs, Iowa, 51503
  • Carefully interviewing, selecting, training and supervising front of house staff.
  • Correctly calculating inventory and supervising the ordering of appropriate supplies.
  • Recognizing and formally acknowledging outstanding staff performance to boost company morale and productivity.
  • Leading and directing team members on effective methods, operations and procedures.
  • Overseeing front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintaining a safe working and guest environment to reduce the risk of injury and accidents.
  • Overseeing payroll operations for a team of 40 individuals.
  • Communicating budget expectations set by the client to three separate kitchens and nine separate food spots, and scaling back labor and food spend when necessary to meet those budgets.
  • Selecting and ordering small wares related to the daily function of the business.

Education
Bachelor of Science: Biology, Spanish, French, N/A
The University of Nebraska at Lincoln - 1400 R Street Lincoln Nebraska, 68588
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Professional Summary

Mexican Cook with over 13 years of cooking experience. I am flexible who excels and maintain a calm and composed work environment even during peak hours and who has the ability to learn new things pretty quickly and strong desire to learn different cuisine.

Skills
  • Fast learner
  • Multi-Tasking
  • Able to handle food products frequently
  • Service oriented team player
  • Food preparation experience
  • Detail-oriented
  • Safety-oriented
  • Knowledge of Mexican cuisine
Work History
01/2019 to Current Kitchen Crew Montana's BBQ & Bar-Signal Hill | Calgary, AB
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Maintained clean, trash-free work spaces to maximize productivity and safety.
  • Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for dinner rush.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
09/2017 to 09/2018 Line Cook & Kitchen Helper Why Not Italian | Calgary, AB
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Maintained high standards of cleanliness and sanitation.
  • Stocked and maintained cleanliness of stations.
  • Checked each food item to ensure that it was fresh and provided feedback to kitchen supervisor in cases where freshness was an issue.
  • Performed waste management duties by ensuring that trash was properly and safely disposed of.
  • Developed and maintained positive working relationships with others to reach business goals.
03/2016 to 12/2016 Line Cook - Prep Cook La Vida Loca Mexican Restaurant | 1129-17 Avenue SW, Calgary, AB
  • Set up stations and collect all necessary supplies to prepare menu for service
  • Prepared a variety of foods including meat, seafood, poultry, and vegetables
  • Prepared sauces and garnishes for allocated station
  • Served food in keeping with the standards of establishment
  • Taste all food items for quality purpose before service
  • Assisted staff with other duties as assigned by kitchen manager
  • Cleaned kitchen before and after shift
07/2013 to Current Residential & Commercial Cleaner (PT Biweekly Sunday) Clean I Mean | PO Box 30522, RPO Chinook, Calgary, AB T2H 2W2
  • Supervised the cleaning, maintenance and care of building and grounds.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Cleaned and tile floors using industrial cleaning equipment.
  • Dusted picture frames and wall hangings with a cloth.
  • Polished all metal hardware fixtures.
  • Removed waste paper and other trash from the premises to designated area.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
10/2014 to 03/2016 Line Cook - Prep Cook Mexican Corner Eatery | 1439-17 Avenue SW, Calgary AB
  • Prepared salads and cooked classic Mexican dishes as tacos, quesadillas, burritos, re-fried beans, rice, enchiladas, different kinds of Mexican sauces and much more.
  • Cooked meals to order on time and well presented to customers dining in, delivery and take out.
  • Displayed enthusiasm and knowledge about the restaurant menu and products.
  • Kept kitchen areas clean and free of debris and water.
  • Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
  • Comprehensive knowledge of food and catering trends.
  • Practiced safe food handling procedures at all times.
05/1994 to 06/2012 Line Cook - Prep Cook El Sombrero Mexican Restaurant | 520-17 Avenue SW
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Properly wrapped, boxed, and weighed meats, seafood and vegetables products.
  • Maintained preparation and service areas in a sanitary condition.
  • Cleaned and sterilized with soapy water and chlorine solution equipment and facilities.
  • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
Education
High School Diploma Soyapango, El Salvador, High School
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Objective
A Customer Service Associate with Publix utilizing demonstrated skills in providing courteous and prompt service, steady operating conditions and a gracious atmosphere in order to increase guest confidence and loyalty
Summary
Reliable and friendly Customer Service Associate who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Experience
Kitchen Supervisor
November 1996 to September 2016
Ponderosa Steakhouse Orlando, FL
  • Checked the quantity and quality of received products
  • Cleaned and prepared various foods for cooking or serving
  • Managed kitchen operations for high grossing, fast-paced fair concession kitchen
  • Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques
  • Took corrective actions if necessary to ensure standards were maintained
Manager
May 1987 to November 1996
Ponderosa Steakhouse Orlando, FL
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties
  • Managed accounts payable, accounts receivable and payroll
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties
  • Responsible for all other duties assigned
Education
1983 Valencia Community College Orlando, FL
This resume is created in 7 minutes.
Objective

To be part of a team that is as passionate about cooking as I am. To be able to grow with a company that I believe in and help develop my skills more.

Summary
Line Cook with 20 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.
Experience
Lead Cook / Kitchen Supervisor 06/2016 to Current Sodexo St. Bonifacius, MN
  • Supervised and coordinated activities of cooks and workers engaged in food preparation
  • Complied with scheduled kitchen sanitation and ensured all standards and practices were met
  • Oversaw kitchen employee operations to ensure production levels and service standards were maintained
  • Seasoned and cooked food according to recipes or personal judgment and experience
  • Served residents and guests during meal times with speed and efficiency
  • Checked in deliveries and signed off on products received.
  • Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
  • Followed proper food handling methods and maintained correct temperature of all food products.
 
Kitchen Supervisor 12/2013 to 05/2016 A'viand's St. Bonifacius, MN
  • Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
  • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
  • Enforced appropriate work-flow and quality controls for food quality and temperature. 
  • Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Education
High School Diploma 2000 Minnetonka High School Minnetonka, MN
2 years completed (2000): Culinary Arts Hennepin Technical College Eden Prairie, MN