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Professional Summary

Energetic Sales Associate with a solid understanding of the wireless industry. Excellent customer service, communication and listening skills with cash management and POS systems experience. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Bilingual Assistant Store Manager with superior sales and marketing skills. Highly effective in working with peers, sales associates and upper management alike. Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always seeking ways to enhance revenue and boost customer satisfaction. Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback.

  • Exceptional communication skills
  • Strong interpersonal skills
  • Fluent in English and Spanish
  • Four-star hotel experience
  • Skilled negotiator
  • Consistently meets sales goals
  • Skilled problem solver
  • Strong work ethic
  • Customer-oriented
Work History
06/2019 to Current
Assistant Store Manager Sprint Corp. Charlotte, NC
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Implemented needs assessments to recognize demand for services and products.
  • Determined solutions for clients promptly and professionally.
  • Oversaw deposits, processed financial transactions, and maintained inventory.
10/2014 to 09/2015
Sales Representative Mi Ranchito Gastonia, NC
  • Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Routinely answered customer questions regarding merchandise and pricing.
07/2016 to 04/2017
Guest Service Agent Atton Hotels Miami, Florida
  • Answered and quickly redirected up to 50 calls a day.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Retained existing clients and developed new business by extending high quality and efficient service.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Responded to all customer inquiries thoroughly and professionally.
  • Answered customer questions about room availability and daily rates.
  • Reviewed account information and charges with guests during check-out.
  • Verified that personal and payment information on guest account was accurate and complete.
03/2017 to 12/2017
Retail Sales Associate Sprint Store Gastonia, NC
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Actively pursued personal learning and development opportunities.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Built relationships with customers to increase likelihood of repeat business.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Alerted customers to upcoming sales events and promotions.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Engaged with customers in a sincere and friendly manner.
  • Recommended merchandise to customers based on their needs and preferences.
  • Cleaned and organized the store, including the checkout desk and displays.
High School Diploma
Ashbrook Highschool - Gastonia, NC

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Professional Summary

Dedicated, driven and organized Hospitality Manager with 15 years experience in the helicopter skiing industry. Comprehensive knowledge of hospitality operations, including customer service, recruiting, training, and creating and coordinating a one of a kind guest experience.

Areas of Expertise

  • Experience in developing and training staff
  • Strong communication, decision making and problem solving skills
  • Well organized and efficient with time management
  • Proficient with; Word, Apple, Outlook, POS (some experience with Excel)
  • Adaptability in an ever changing fast pace environment
  • Self directed, highly motivated manager
  • Enthusiastic, confident and well presented
  • Excellent eye for detail with high standards

Professional Experience
Operations Manager Oct 2018 to Current
Monashee Health Collective Vernon, BC
  • Oversee the overall operation of a client-focused multidisciplinary health clinic (Chiropractor, Physiotherapist, Massage Therapist)
  • Manage day to day operations with a focus on efficiency and time management with Associates and patients
Store Manager Jun 2017 to Sep 2018
Valhalla Pure Outfitters Vernon, BC
  • Lead a team of 4 employees, did the recruiting, selecting, orienting and training of new employees
  • Oversaw the day to day operations of the store, meeting monthly budget goals, maintaining the overall corporate branding image of the store
  • Setting, communicating and maintaining time lines and priorities on every local community event
  • Continuously building relationships with suppliers, setting up in house Product Knowledge sessions  
Assistant Shop Manager Apr 2016 to May 2017
Kalavida Surf Shop Coldstream, BC
  • Hired, trained and developed new and returning staff
  • Day to day operations of rentals, retail and SUP boards
  • Booking of: private lessons, school groups, kids programs, special inquires and large group rentals
Guest Relations & Sales Manager (seasonal) Oct 2015 to Mar 2017
Kingfisher Heliskiing Cherryville, BC
  • Sales Manager: Responsible for all inquiries, new and returning bookings for all heli ski packages offered (on site and private)
  • Provided outstanding Hospitality service to new and long-standing  guests.  Managed the day to day hospitality operations at the Gold Panner Heli Ski Village from arrival to departure of guests 
  • Hired, scheduled, trained housekeeping department and F&B serving staff.  Set the overall standards for these departments to ensure the highest guest service level
Lodge Manager May 2011 to Aug 2014
CMH Heli Skiing & Summer Adventures Bugaboo Lodge, AB
  • Managed day-to-day operations including; guest & staff rooms, food & beverage, spa, retail store for 44 International guests and 26 staff
  • Staff recruitment during operating seasons, on going job specific training, safety training, and WCB management
  • Coordinated staff scheduling, developed and updated training documents, performance management, coaching, career development and performance evaluations
  • Purchasing , ordering and maintaining of inventories for food, alcohol, housekeeping supplies, linens and kitchen supplies
Hospitality Manager Sep 2006 to May 2011
CMH Heli Skiing & Summer Adventures Banff, AB
  • Assisted with the development and implementation of hospitality strategies and projects, in conjunction with the Hospitality Director
  • Primary liaison for hospitality corporate office operating departments
  • Worked in conjunction with 11 remote Lodge Managers in the implementation of; guest service standards, employee training, recruiting, cleaning standards, guest amenities, lodge decor, spa amenities, treatments and stretching sessions
  • Ensured standards and policies set out by corporate office were adhered to consistently throughout the lodges
Lodge Manager Jun 2001 to May 2006
CMH Heli Skiing and Summer Adventures Bugaboo Lodge, BC
  • See job description above under the same title; Lodge Manager
Reservations Manager Mar 1999 to Jul 2001
Fairmont, Jasper Park Lodge Jasper, AB
  • Staff scheduling, administration, room inventory, room blocking for conferences and special events
  • Managing Reservations staff, and liaison to Fairmont's central call center
  • Forecast all projects requirements on a day-to-day basis and ensured achievement of hotel reservations objectives
  • Managed reservations administration, implemented updates to reservations systems, processed special requests, managed room inventory in coordination with the Inventory Manager
  • Staff retention of 75% (CMH Bugaboos)
  • Employee Opinion Survey score of 76.5% in 2014
  • Relationship building (Net Prompter Score of 87% in 2014)
  • Trouble shooting and problem solving
  • Event planner and organizer
  • Personnel training and development
  • Staffing and recruiting professional
Diploma, Hotel Management and Tourism LaSalle College Montreal, QC
Fairmont, Jasper Park Lodge Jasper, AB

In house management training:

  • Leadership 200
  • Train the Trainer
  • Interaction Management

Serving it Right Manager, British Columbia

Fairmont Leader of the Quarter (twice)

Workplace Hazard Material Information System (WHMIS)

Flatwater SUP teaching certificate 

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Professional Profile

Sales Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

Versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

  • Outstanding communication skills
  • Exceptional leader
  • Goal-oriented
  • Dedicated Team Player
  • Mathematical aptitude
  • Computer expertise
  • Cheerful and energetic
  • Conflict resolution skills
Career Accomplishments

Was awarded as the number one sales representative at AT&T in the market, in June of 2017. Received 2 promotions within Prime Communications in 2017 to become the youngest general manager in the market. Collaborated with prospective clients to prepare product marketing strategies and drive business development.

General Manager 11/2017 Current Prime Communications AT&T Indianapolis, IN

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Worked closely with the district manager to formulate and build the store brand.

Assistant Store Manager 01/2017 11/2017 Prime Communications AT&T Carmel, IN Addressed customer inquiries and resolved complaints.
Corrected sales staff communication issues in a tactful and effective manner.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Retail Sales Consultant 11/2016 01/2017 Prime Communications AT&T Fishers, IN

Contact prospective customers and provide them with information on the company that they are representing and the services provided.Up-sell and cross-sell new products or services to existing customers.

Territory Sales Manager 10/2015 11/2016 Superior Plastics Inc. Indianapolis, IN

Built and maintained very strong business relationships to ensure retention.

Implemented strategic plans with a primary focus on developing and maintaining relationships with customers as well as capitalizing on new markets.

Assisted in developing the company's online and social media presence to increase visibility and grow the brand.

Mobile Sales Associate 05/2015 10/2015 Best Buy Carmel, IN Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice.
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Professional Summary
Passionate and dedicated with 15 years of sales and management experience in a wide range of settings. Always up for a challenge, highly analytical and skilled at communicating, organizing and solving problems to raise the quality and efficiency of operations. Self-Driven and dedicated to giving my best and full attention. Adept with customer base software's, online and offline marketing and Microsoft Office. Exceptional interpersonal communication skills. Comfortable speaking in front of large and small groups of people.
  • Strong sales skills in wide range of industries
  • Strong interpersonal skills
  • Creative marketing
  • Strong sales proposal writer
  • Client development
  • Social Media 
  • Enthusiastic, hard working, self-driven
  • Customer experience focused
  • Accomplished manager
  • Analytical problem solver
  • Creating connections
  • Bilingual - Spanish
Work History
Store Manager, 05/2016 to 06/2017
Matress One Tampa FL
  • Exceeded sales targets for sleep systems in low traffic industry where quickly closing sales is critical.
  • Manage daily operations of retail store.
  • Exceeded regional monthly sales target by 15-25%.
  • Supported sales team, writing proposals, closing contracts.
  • Created local marketing campaign increasing customer traffic
Account Executive, 07/2015 to 03/2016
Advantage Home Health Care Inc Clearwater, Fl.
  • Marketed home health services to the physician community and patients.
  • Provided support services in all functional areas of sales including cultivating and strengthening referral activities.
  • Identified target markets with organizational strategy utilizing familiarity with referral-source community.
  • Evaluated and interpret market utilization data and market demographics 
  • Conduct face-to-face sales meetings with physicians, schedulers, practice managers, and medical staff from referring sources.
Sales And Service Manager, 01/2011 to 12/2014
FastNurse Inc Miami, Fl
  • Lead partnership across functional teams in presenting companies services, driving continuous growth of customer volumes.
  • Directed and presented technical service to customer's medical device products and processes.
  • Reduced operating budget and misships.
  • Supervised material flow, storage and global order fulfillment.
  • Drafted budgets, monitored warehouse costs, reduced expenses when possible.
  • Led account management, strategy, targeting and campaign development.
Manager, 01/2013 to 01/2014
Hyperbaric Therapy of Florida Inc
  • Managed operation of a busy hyperbaric oxygen therapy center.
  • Problem solved issues raised by physicians, employees, and patients.
  • Responsible for documentation prior to submission for insurers.
  • Grew patient base and market share
  • Full Profit and Loss responsibility of practice, including revenue, expenses and budgeting.
  • Draft provider communications relative to payer policies and procedures
  • Assess and recognize market opportunities for growing the practice.
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
Administrator, 01/2006 to 01/2013
Cellulite & Laser Institute
  • Responsible for the daily operation of plastic surgery center, performing 90 surgeries monthly.
  • Procured, and negotiated purchasing contracts for medical supplies, surgical implants, and equipment.
  • Successfully sold elective surgeries and other premium services to clients.
  • Built strong, positive relationships with surgeons and office staff.
  • Oversee inventory levels and ensure sufficient supply to meet department needs and maintain targeted inventory turns.
  • Participated in hiring, training, and development of medical team.
  • Lead in yearly accreditation of Ambulatory Surgical Center with Joint Commission.
  • Examined marketing material with the consumer perspective in mind to increase sales and expand key client base, and refining the customer experience.
  • Maximized revenues in several programs by implementing creative sales training techniques.
Bachelor of Science: Biology/Chemistry Florida International University - Miami, Fl
  • Coursework included: Speech and Communication, Sociology, Statistics, and Psychology
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Professional Summary
Results-driven Assistant Manager determined to exceed company sales goals. Leverages financial and marketing education to make smart purchasing and merchandising decisions.
  • Customer relations
  • Excellent customer service skills
  • Personnel development
  • Goal-oriented
  • Staff training and development
  • Customer-oriented
  • Staff training and development
  • Opening and closing procedures
  • Detail-oriented
  • Merchandising
  • POS systems
Work History
Assistant Store Manager/Store Manager 01/1998 to 04/2017
Publix Supermarkets Naples , Fl
  • Promoted from Meat Manager to Assistant Manager within 3 months.
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Hired, trained and evaluated personnel in sales and marketing.
High School Diploma 2000 Lely High School - Naples, Fl
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  • Attention to detail
  • Fluent in Spanish
  • Motivated team player
  • Goal-oriented
  • Multi-tasking
  • Strong interpersonal skills
  • Self-starter
  • Fast learner
  • Payroll administration experience (KRONOS, ADP)
Work History
Apr 2018 - Current Customer Information Representative Trigyn Technologies, Inc. / New York City Housing Authority - 23-02 49th Avenue, LIC, NY
  • Answer heavy volume of incoming calls.
  • Receive complaints and create service requests as needed.
  • Schedule and confirm appointments.
  • Record and log appointments in computer system.
  • Perform clerical tasks and computer support as required.
  • Quality Assurance
  • Review invoices for accuracy
Sep 2009 - Mar 2018 Front Desk/Maintenance - Housekeeping Randall's Island Parks Alliance - Icahn Stadium - 20 Randall's Island, New York, NY 10035
  • Greet patrons/spectators upon entering Icahn Stadium.
  • Serve as key holder, opening and closing stadium.
  • Provide an elevated customer experience to generate a loyal clientele.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Main liaison between spectators, management, and associates.
  • Politely assist customers in person/via telephone.
  • Placed orders for cleaning supplies/Maintain stock room.
Jun 2005 - Aug 2009 Store Manager Rite Aid 4798 - 2055 Third Avenue, New York, NY 10035
  • Interview job candidates/make staffing decisions.
  • Manage staff of 15 sales associates 1 team leader, 1 Assistant manager.
  • Count cash drawers/make bank deposits.
  • Assign employees to specific tasks to best meet the needs of the store.
  • Plan budgets/authorize payments/merchandise returns.
  • Report to the district manager regarding all store/staff issues.
  • Implement a new ordering process /identify poor work habits to improve process effectiveness.
  • Generate repeat business through exceptional customer service.
  • Organize private mailbox system using mailbox manager software.
  • Train and develop new associates on company system, with key sales tactics.
  • Reorder inventory when it dropped below certain levels.
High School Diploma High School of Fashion Industries | 225 West 24th street, NY 10001
  • Office Administration coursework/Fashion Merchandising
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Professional Summary

Ambitious professional with excellent time management,problem solving and customer service skills.

  • Staff scheduling
  • Customer experiences
  • Oral and written communication
  • Accurate money handling
  • Inventory management
  • Excellent customer service skills
  • Bank deposit procedures
  • Customer relations
Work History
10/2013 to 12/2016
Assistant Store Manager Lids New York, New York - Dallas/Ft. Worth, TX - Lubbock, TX
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Greeted customers and ascertained customers\\' needs.
  • Maintained records related to sales.
  • Prepared sales slips and sales contracts.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Reported to the district manager regarding all store and staff issues.
  • Organized store merchandise racks by size, style and color.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Created visual marketing and styled window displays.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Rotated manufacturer products as needed.
06/2018 to 12/2018
Bartender Texas Taco Company Lubbock, TX
  • Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
  • Enthusiastically and appealingly described food and drink specials to guests.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Cleaned shelving, mixers, cups, blenders and soda guns.
  • Greeted guests in a timely and professional manner.
  • Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.
  • Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
  • Waited on multiple customers at the bar and throughout the bar area.
  • Notified a manager if a guest was intoxicated or rude to other guests.
  • Processed orders on a computerized Point of Sale system.
  • Maintained full knowledge of beverage lists and promotions.
  • Cleaned, mopped and vacuumed the bar area.
  • Served each guest courteously, quickly and efficiently.
  • Retrieved liquor, wine and beer from various storage facilities.
  • Poured drinks using standard pour according to specifications.
03/2019 to 08/2019
Inside Sales All Pro Fasteners Arlington, Texas
  • Assisted customers with product selection and customization requests.
  • Maintained complete knowledge of all products, services and procedures.
  • Used Prophet21 to handle current portfolio and prospective leads.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Maintained friendly and professional customer interactions at all times.
High School Diploma
James W. Martin High School - Arlington, TX

  • Food Handlers
  • TABC
This resume is created in 7 minutes.
Professional Summary

Dynamic sales professional with successful background in account management, team leadership and promotional oversight. Capitalize on persuasive communication skills to negotiate contracts and lead teams through challenging objectives. Trend-savvy Account Executive knowledgeable about driving business growth with creative strategies.

Work History
Business Development Manager 02/2019 to 05/2019
Take 5 Media Group New York, NY
  • Identify, target and connect with C-Level executives across various verticals to sell data and digital services
  • Build responsive customized audiences-highly-targeted, in-market consumers, and provide omni-channel, multi-touch approach for client's brand to have success in any vertical
  • Generate new business via cold calling, in person visits, referrals from contacts and networking on social media
  • Utilize NetSuite CRM to reconnect with old prospects in attempt to convert to new revenue as well as re-establish relationship with previous paying clients
  • Work closely with the Account Manager during all stages of the campaign cycle
Account Executive 10/2016 to 01/2019
Yelp New York, NY
  • Managed a portfolio of over 2,000 accounts across all verticals
  • Attained over $350,000 in sales within the New York, Boston and Orlando, Philadelphia, and Chicago region.
  • Utilized Salesforce to create a pipeline of prospective businesses for client acquisition.
  • Responsible for my own leads and facilitated the full sales cycle from introductory calls to the close.
  • Built expertise in marketing solutions and adapted product recommendations to suit specific client needs for online advertising.
  • Made a high-volume of outbound sales calls to local business owners each day (60-80+).
Assistant Store Manager 04/2012 to 09/2016
Sprint Bronx, NY
  • Worked in conjunction with the store manager to oversee day-to- day store operations for a retail chain specializing in consumer technology products.
  • Coordinated with marketing department to organize, budget and execute all outbound activities for the Bronx, Harlem, and Yonkers district.
  • Accountable for sales, store inventory, payroll, procurement, staff training development, and performance reporting.
  • Leveraged Salesforce as a critical tool to help drive prospective clients into purchasing products and services.
  • Hired, supervise, and train a 17-member customer-responsive workforce.
  • Decreased employee turnover by directing and recording one-on-one coaching sessions with staff members to develop their skillsets and promote a positive work culture.
Assistant Store Manager 07/2010 to 03/2012
IMobile LLC New York, NY
  • Greeted, assisted, and guided customers in selecting their purchases through demonstrations of cellular products and devices.
  • Accountable for sales, store inventory, payroll, procurement, staff training development, and performance reporting.
  • Oversaw all business transactions as the B2B (Business to Business) store representative.
  • Managed and guided staff to meet and exceed quotas set by company.
  • CRM - Salesforce
  • MS Office (Word, Powerpoint, Excel, Outlook)
  • Strategic account development
  • Conflict resolution
  • Project management
  • Staff development
Bachelor of Science : International Business - Minor in Marketing 70 credits attained Temple University - Philadelphia, PA
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Seeking position where I can contribute to the success of the the business by applying my experience and skills in order to lead the organization to success

Operations and Sales
  • Created action plans to improve overall location performance in key metrics
  • Developed and coached to behaviors to increase sales skills in strategic products
  • Ignited energized activities to create and maintain team engagement in the retail environment
  • Maintained operational performance scores while maintaining focus on sales execution
  • First Location to be FirstNet Certified in the East Region
  • First Location to be CRU Certified in 2018 in the market
  •  Lead the Market between 34 stores in Accessories 2017-2018
  • Lead the Market between 34 store in WTR 2017-2018
  • Lead the Market with Directv 2017
  • Developing Client Relationships to drive FirstNet
  • Goal Driven
  • Interpersonal skills
Employment History
07/2016 - Current
AT&T Wireless Rehoboth, DE Store Manager
06/2014 - 07/2016
AT&T Wireless Rehoboth, DE Assistant Store Manager
08/2005 - 06/2014
AT&T Wireless Rehoboth, DE Retail Sales Consultant
05/1999 - 09/2003
Walmart Rehoboth, DE Cashier Customer Service
Cape Henlopen High School Lewes, DE High School Diploma
This resume is created in 7 minutes.

Proven banker with strengths in developing and managing client relationships. Understanding and advising affluent clients while focusing on revenue generation.

  • Reliable
  • Excellent communication skills
  • Energetic
  • People-oriented
  • Excels in team leadership
  • Strong interpersonal skills
  • Complex problem solving
  • Excellent work ethic
09/2002 to Current
Branch Manager U.S. Bank Rancho Cucamonga, CA
  • Responsible for management of branch including the leadership for sales, customer service, regulatory, policy and compliance, and facility management.
  • Regularly and customarily directs the work of the staff in the branch and exercises discretion and independent judgment in performing duties.
  • Duties include people management, developing a customer centered branch environment, expert product/service knowledge, partnership with other areas of the company and retail store management.
  • Accountable for branch balance sheet and financial statements, and branch profit and loss.
  • Proactively solicited business in the community.
  • Achieved sales success by reaching Pinnacle status consistently quarter after quarter.
  • Managed the highest transactional branch in the district, achieving high customer satisfaction rates
06/1987 to 01/2002
Store Manager Wells Fargo Bank Arcadia, CA
  • Responsible for the overall success of the store team
  • Demonstrated in-depth knowledge about products and systems, model behavior, coach the team to success, and use initiative and good judgment to manage the store's budget and lead the store to achieve projected results.
  • Duties included hiring, coaching, training, and developing all store team members to achieve consistently high performance objectives.
  • Coaching and developing all team members, consistently addressing team/performance issues, and holding team members accountable for the delivery of exceptional customer service, performance expectations, and operational integrity.
Bachelor of Science: Business Administration/Marketing San Jose State University San Jose, CA