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Professional Summary

Energetic Sales Associate with a solid understanding of the wireless industry. Excellent customer service, communication and listening skills with cash management and POS systems experience. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Bilingual Assistant Store Manager with superior sales and marketing skills. Highly effective in working with peers, sales associates and upper management alike. Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always seeking ways to enhance revenue and boost customer satisfaction. Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback.

Skills
  • Exceptional communication skills
  • Strong interpersonal skills
  • Fluent in English and Spanish
  • Four-star hotel experience
  • Skilled negotiator
  • Consistently meets sales goals
  • Skilled problem solver
  • Strong work ethic
  • Customer-oriented
Work History
06/2019 to Current
Assistant Store Manager Sprint Corp. Charlotte, NC
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Implemented needs assessments to recognize demand for services and products.
  • Determined solutions for clients promptly and professionally.
  • Oversaw deposits, processed financial transactions, and maintained inventory.
10/2014 to 09/2015
Sales Representative Mi Ranchito Gastonia, NC
  • Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Routinely answered customer questions regarding merchandise and pricing.
07/2016 to 04/2017
Guest Service Agent Atton Hotels Miami, Florida
  • Answered and quickly redirected up to 50 calls a day.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Retained existing clients and developed new business by extending high quality and efficient service.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Responded to all customer inquiries thoroughly and professionally.
  • Answered customer questions about room availability and daily rates.
  • Reviewed account information and charges with guests during check-out.
  • Verified that personal and payment information on guest account was accurate and complete.
03/2017 to 12/2017
Retail Sales Associate Sprint Store Gastonia, NC
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Actively pursued personal learning and development opportunities.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Built relationships with customers to increase likelihood of repeat business.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Alerted customers to upcoming sales events and promotions.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Engaged with customers in a sincere and friendly manner.
  • Recommended merchandise to customers based on their needs and preferences.
  • Cleaned and organized the store, including the checkout desk and displays.
Education
2014
High School Diploma
Ashbrook Highschool - Gastonia, NC

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Professional Summary

Dedicated, driven and organized Hospitality Manager with 15 years experience in the helicopter skiing industry. Comprehensive knowledge of hospitality operations, including customer service, recruiting, training, and creating and coordinating a one of a kind guest experience.

Areas of Expertise

  • Experience in developing and training staff
  • Strong communication, decision making and problem solving skills
  • Well organized and efficient with time management
  • Proficient with; Word, Apple, Outlook, POS (some experience with Excel)
  • Adaptability in an ever changing fast pace environment
  • Self directed, highly motivated manager
  • Enthusiastic, confident and well presented
  • Excellent eye for detail with high standards

Professional Experience
Operations Manager Oct 2018 to Current
Monashee Health Collective Vernon, BC
  • Oversee the overall operation of a client-focused multidisciplinary health clinic (Chiropractor, Physiotherapist, Massage Therapist)
  • Manage day to day operations with a focus on efficiency and time management with Associates and patients
Store Manager Jun 2017 to Sep 2018
Valhalla Pure Outfitters Vernon, BC
  • Lead a team of 4 employees, did the recruiting, selecting, orienting and training of new employees
  • Oversaw the day to day operations of the store, meeting monthly budget goals, maintaining the overall corporate branding image of the store
  • Setting, communicating and maintaining time lines and priorities on every local community event
  • Continuously building relationships with suppliers, setting up in house Product Knowledge sessions  
Assistant Shop Manager Apr 2016 to May 2017
Kalavida Surf Shop Coldstream, BC
  • Hired, trained and developed new and returning staff
  • Day to day operations of rentals, retail and SUP boards
  • Booking of: private lessons, school groups, kids programs, special inquires and large group rentals
Guest Relations & Sales Manager (seasonal) Oct 2015 to Mar 2017
Kingfisher Heliskiing Cherryville, BC
  • Sales Manager: Responsible for all inquiries, new and returning bookings for all heli ski packages offered (on site and private)
  • Provided outstanding Hospitality service to new and long-standing  guests.  Managed the day to day hospitality operations at the Gold Panner Heli Ski Village from arrival to departure of guests 
  • Hired, scheduled, trained housekeeping department and F&B serving staff.  Set the overall standards for these departments to ensure the highest guest service level
Lodge Manager May 2011 to Aug 2014
CMH Heli Skiing & Summer Adventures Bugaboo Lodge, AB
  • Managed day-to-day operations including; guest & staff rooms, food & beverage, spa, retail store for 44 International guests and 26 staff
  • Staff recruitment during operating seasons, on going job specific training, safety training, and WCB management
  • Coordinated staff scheduling, developed and updated training documents, performance management, coaching, career development and performance evaluations
  • Purchasing , ordering and maintaining of inventories for food, alcohol, housekeeping supplies, linens and kitchen supplies
Hospitality Manager Sep 2006 to May 2011
CMH Heli Skiing & Summer Adventures Banff, AB
  • Assisted with the development and implementation of hospitality strategies and projects, in conjunction with the Hospitality Director
  • Primary liaison for hospitality corporate office operating departments
  • Worked in conjunction with 11 remote Lodge Managers in the implementation of; guest service standards, employee training, recruiting, cleaning standards, guest amenities, lodge decor, spa amenities, treatments and stretching sessions
  • Ensured standards and policies set out by corporate office were adhered to consistently throughout the lodges
Lodge Manager Jun 2001 to May 2006
CMH Heli Skiing and Summer Adventures Bugaboo Lodge, BC
  • See job description above under the same title; Lodge Manager
Reservations Manager Mar 1999 to Jul 2001
Fairmont, Jasper Park Lodge Jasper, AB
  • Staff scheduling, administration, room inventory, room blocking for conferences and special events
  • Managing Reservations staff, and liaison to Fairmont's central call center
  • Forecast all projects requirements on a day-to-day basis and ensured achievement of hotel reservations objectives
  • Managed reservations administration, implemented updates to reservations systems, processed special requests, managed room inventory in coordination with the Inventory Manager
Highlights
  • Staff retention of 75% (CMH Bugaboos)
  • Employee Opinion Survey score of 76.5% in 2014
  • Relationship building (Net Prompter Score of 87% in 2014)
  • Trouble shooting and problem solving
  • Event planner and organizer
  • Personnel training and development
  • Staffing and recruiting professional
Education
Diploma, Hotel Management and Tourism LaSalle College Montreal, QC
Fairmont, Jasper Park Lodge Jasper, AB

In house management training:

  • Leadership 200
  • Train the Trainer
  • Interaction Management
Certifications

Serving it Right Manager, British Columbia

Fairmont Leader of the Quarter (twice)

Workplace Hazard Material Information System (WHMIS)

Flatwater SUP teaching certificate 

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Professional Profile

Sales Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

Versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Qualifications
  • Outstanding communication skills
  • Exceptional leader
  • Goal-oriented
  • Dedicated Team Player
  • Mathematical aptitude
  • Computer expertise
  • Cheerful and energetic
  • Conflict resolution skills
Career Accomplishments

Was awarded as the number one sales representative at AT&T in the market, in June of 2017. Received 2 promotions within Prime Communications in 2017 to become the youngest general manager in the market. Collaborated with prospective clients to prepare product marketing strategies and drive business development.

Experience
General Manager 11/2017 Current Prime Communications AT&T Indianapolis, IN

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Worked closely with the district manager to formulate and build the store brand.

Assistant Store Manager 01/2017 11/2017 Prime Communications AT&T Carmel, IN Addressed customer inquiries and resolved complaints.
Corrected sales staff communication issues in a tactful and effective manner.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Retail Sales Consultant 11/2016 01/2017 Prime Communications AT&T Fishers, IN

Contact prospective customers and provide them with information on the company that they are representing and the services provided.Up-sell and cross-sell new products or services to existing customers.

Territory Sales Manager 10/2015 11/2016 Superior Plastics Inc. Indianapolis, IN

Built and maintained very strong business relationships to ensure retention.

Implemented strategic plans with a primary focus on developing and maintaining relationships with customers as well as capitalizing on new markets.

Assisted in developing the company's online and social media presence to increase visibility and grow the brand.

Mobile Sales Associate 05/2015 10/2015 Best Buy Carmel, IN Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice.
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Professional Summary
Passionate and dedicated with 15 years of sales and management experience in a wide range of settings. Always up for a challenge, highly analytical and skilled at communicating, organizing and solving problems to raise the quality and efficiency of operations. Self-Driven and dedicated to giving my best and full attention. Adept with customer base software's, online and offline marketing and Microsoft Office. Exceptional interpersonal communication skills. Comfortable speaking in front of large and small groups of people.
Skills
  • Strong sales skills in wide range of industries
  • Strong interpersonal skills
  • Creative marketing
  • Strong sales proposal writer
  • Client development
  • Social Media 
  • Enthusiastic, hard working, self-driven
  • Customer experience focused
  • Accomplished manager
  • Analytical problem solver
  • Creating connections
  • Bilingual - Spanish
Work History
Store Manager, 05/2016 to 06/2017
Matress One Tampa FL
  • Exceeded sales targets for sleep systems in low traffic industry where quickly closing sales is critical.
  • Manage daily operations of retail store.
  • Exceeded regional monthly sales target by 15-25%.
  • Supported sales team, writing proposals, closing contracts.
  • Created local marketing campaign increasing customer traffic
Account Executive, 07/2015 to 03/2016
Advantage Home Health Care Inc Clearwater, Fl.
  • Marketed home health services to the physician community and patients.
  • Provided support services in all functional areas of sales including cultivating and strengthening referral activities.
  • Identified target markets with organizational strategy utilizing familiarity with referral-source community.
  • Evaluated and interpret market utilization data and market demographics 
  • Conduct face-to-face sales meetings with physicians, schedulers, practice managers, and medical staff from referring sources.
Sales And Service Manager, 01/2011 to 12/2014
FastNurse Inc Miami, Fl
  • Lead partnership across functional teams in presenting companies services, driving continuous growth of customer volumes.
  • Directed and presented technical service to customer's medical device products and processes.
  • Reduced operating budget and misships.
  • Supervised material flow, storage and global order fulfillment.
  • Drafted budgets, monitored warehouse costs, reduced expenses when possible.
  • Led account management, strategy, targeting and campaign development.
Manager, 01/2013 to 01/2014
Hyperbaric Therapy of Florida Inc
  • Managed operation of a busy hyperbaric oxygen therapy center.
  • Problem solved issues raised by physicians, employees, and patients.
  • Responsible for documentation prior to submission for insurers.
  • Grew patient base and market share
  • Full Profit and Loss responsibility of practice, including revenue, expenses and budgeting.
  • Draft provider communications relative to payer policies and procedures
  • Assess and recognize market opportunities for growing the practice.
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
  •  
Administrator, 01/2006 to 01/2013
Cellulite & Laser Institute
  • Responsible for the daily operation of plastic surgery center, performing 90 surgeries monthly.
  • Procured, and negotiated purchasing contracts for medical supplies, surgical implants, and equipment.
  • Successfully sold elective surgeries and other premium services to clients.
  • Built strong, positive relationships with surgeons and office staff.
  • Oversee inventory levels and ensure sufficient supply to meet department needs and maintain targeted inventory turns.
  • Participated in hiring, training, and development of medical team.
  • Lead in yearly accreditation of Ambulatory Surgical Center with Joint Commission.
  • Examined marketing material with the consumer perspective in mind to increase sales and expand key client base, and refining the customer experience.
  • Maximized revenues in several programs by implementing creative sales training techniques.
Education
Bachelor of Science: Biology/Chemistry Florida International University - Miami, Fl
  • Coursework included: Speech and Communication, Sociology, Statistics, and Psychology