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Professional Summary

Objective: A full time position in the Culinary Arts field where I can utilize my skills and abilities in cooking and baking. Self-Taught/Formal training as a baker bringing a strong work ethic, interpersonal skills and customer service expertise. Fluent in American Sign Language.

Skills

Self-motivated, Dependable, First Aid and CPR Certified, Time Management, Friendly, Creative, Organized, Active listening. Fluent in American Sign Language.

Prepping ingredients for recipe, Clean and sanitizing tables, cooking utensils, dishes, etc.  Worked with 29 co-workers at Keystone Job Corps and 12 co-workers at Penobscot Job Corps.

Work History
08/2018 to Current Utility Worker Sodexo at Northampton Community College | Bethlehem, PA

Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread. Routinely carried large loads of dishes to kitchen for washing. Tended to the buffet and made sure food items were replenished as soon as they ran low. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Operated all kitchen equipment adeptly. Emptied and maintained trashcans and outdoor dumpster area. Routinely removed trash and debris from restaurant. Sorted, soaked and washed flatware.

08/2018 to 08/2018 Pastry Chef and Baking Intern The Station on Kings | Lewes, DE

Produced up to 100 pastries, cakes, breads and other desserts each day. Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation. Washed and disinfected kitchen area, floors, tables, tools, knives and equipment. Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes. Weighed and labeled products. Bussed, cleared, cleaned and set tables in a quiet and efficient manner.

09/2013 to 06/2017 Childcare Provider Unitarian Universalist Society of Germantown | Philadelphia, Pennsylvania

Established a safe play environment for the children, Instructed children on proper health and personal habits. Organized and engaged in recreational activities such as games and puzzles, Encouraged children to be understanding of and patient with others, Allowed for ample outdoor recreation time, Incorporated music and play into developmentally appropriate activities.

Interests

Cooking, Baking, Bartending, Writing, Video game design and graphics, Coding, Film making.

Education
Associate of Arts | Culinary Arts Northampton Community College, Bethlehem, PA
6/27/2018 Advanced Baking and Pastry Certification | Advance Baking and Pastry Penobscot Job Corps Center, Bangor, ME
12/14/18 Culinary Arts Keystone Job Corps Center, Foothills, Drums
06/15/2017 High School Diploma Constitution High School, Philadelphia, PA
Certifications

Servsafe certification: Manager's, Food Handling, Customer Service, NRA Baking Certification, First Aid

Activities

Film Internships and traveled to Haiti to help after the earthquake

This resume is created in 7 minutes.
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills
  • Call center management experience
  • High customer service standards
  • Service solutions expert
 
 
  • Employee Relations Specialist
  • Conflict resolution proficiency
  • Dedicated to process improvement
Experience
03/2016 to 10/2017
Customer Service Representative Best Western Global Operations Center Phoenix, AZ
As a Reservations Agent I was focused on providing professional and accurate service to customer's placing reservations.  Promoted to Rewards Customer Service Agent building customer loyalty by providing excellent customer service and built customer loyalty by following up with customer's requests and issues in a timely and accurate manner.  Promoted to Shared Services Lead where I worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Assisted with the formulation and implementation of Service Center policies, procedures and quality assurance measures.
02/2012 to 02/2016
Shift Supervisor Paradise Bakery and Cafe Phoenix Directed and supervised 5 shift employees engaged in sales, inventory tracking and reconciling cash receipts. Trained all new shift employees on store procedures and policies. Completed weekly schedules according to payroll policies. Maintained daily record of all order transactions and reconciliation of cash drawers. Wrote order supply requests to replenish merchandise. Contributed to merchandising ideas at team sale meetings. Trained staff to deliver outstanding customer service.
10/2011 to 02/2012
Assistant Pastry Chef & Service Provider Brrokdale Freedom Plaza Independent Living Retirement Home Phoenix, Arizona Measured, mixed and prepped raw materials according to company specifications and recipes. Monitored cooking completion times for efficient use of ovens and other equipment. Proofed, folded and baked needed pastries daily.  Safely operated oven, proof box, mixer, bread machine, floor scrubber, dishwasher, rack washer, pallet jack and DIGI printer. Maintained temperature, sweep and sanitation logs. Followed code dating procedures and adhered to legal regulations governing product labeling and packaging. Maintained safe and sanitary area by checking food products' temperature and freshness. Maintained an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service.
02/2005 to 02/2010
Volunteer Activities Coordinator Boys and Girls Club Phoenix, Az
Developed and implemented interesting and fun activities for the boys and girls to occupy their time in a constructive manner.  Acted as a Tutor and coach providing the children with hands on assistance with homework. Responsible for Chaperoning children on field trips outside the facility. Administrative duties included answering the telephones, communicating with parents to coordinate pick up schedules and needed forms and paperwork for field trips.  Maintained cleanliness and order of the activities center and assisted with inventory and ordering of needed supplies.
Activities and Honors
Ace + Certificate Scholarship
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Summary

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

SKILLS
  • Sales/Customer Service
  • A "can-do" attitude
  • Able to lift 50+ lbs of weight
  • OSHA Certification
  • NCCER Certification
  • Food handlers license
Professional Experience
07/2016 to 01/2018
Team Member Liquiteria New York, NY
  • Rotated stock to maintain freshness.
  • Cleaned and straightened work area.
  • Blended beverage made from fresh or frozen fruit or vegetables
  • Unboxed new merchandise.
  • Worked overtime shifts during busy periods.
07/2016 to 10/2016
Backroom Team member Target Brooklyn, NY
  • Responsible and accountable for overall accuracy of inventory coming into and flowing out of the store backroom
  •  Backroom organization and location accuracy are maintained and supplies are in-stock and readily available to the team driving great in-stocks to grow sales
04/2016 to 08/2016
Warehouse Worker Restaurant Depot | Jetro Brooklyn, NY
  • Document and report on all damaged product using appropriate paperwork and procedures
  • Unload trucks, check in merchandise, reconcile purchase orders with sales orders, and distribute received inventory to designated production areas.
07/2015 to 03/2016
Backroom Team member Walmart Marietta, GA
  • Responsible and accountable for overall accuracy of inventory coming into and flowing out of the store backroom
  •  Backroom organization and location accuracy are maintained and supplies are in-stock and readily available to the team driving great in-stocks to grow sales
02/2014 to 05/2015
Batch Freezer operator/ Pastry Chef HighRoad craft ice cream inc. Marietta, GA
  • Preparing a wide variety of goods such as cakes, cookies, pies, bread etc.
  • Following traditional and modern recipes.
  • Creating new and exciting desserts to renew our menus and engage the interest of customers.
02/2013 to 10/2013
Crew Member McDonald's Brooklyn , New York
  • Served fresh, hot food with a smile in a timely manner.
  • Cut and chopped food items and cooked on a grill or in fryers.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Properly portioned and packaged take-out foods for customers.
02/2013 to 08/2013
Cashier Sales Associate Stock Key Food Supermarket New York, Brooklyn
  • Completed purchases with cash, credit and debit payment methods.
  • Organized items in visually appealing manner.
  • Issued receipts for purchases and gifts.
  • Bagged merchandise by following standard procedures.
  • Unboxed new merchandise.
  • Worked overtime shifts during busy periods.
09/2011 to 10/2012
Construction Trainee Dreams YouthBuild & Young Adult Training Program Brooklyn, NY
  • Checked equipment to ensure it is working
  • Performed tie spacing layout and measure, mark ,drill or cut
  • Selected tools, equipment, or materials from storage and transport items to work site
04/2008 to 10/2008
Kitchen Assistant Youth Leadership Academy South Kortright, NY
  • Prepared, Cooked and served meals for pupils, staff and visitors
  • Kept the working area, kitchen and canteen clean and tidy
  • Applied hygiene and safety regulations
Education
2013
Dreams YouthBuild & Young Adult Training Program
  • High School Equivalency Diploma
This resume is created in 7 minutes.
Professional Summary
Energetic Kitchen Manager enthusiastic about working with a high-performance team. Personable, responsible, and hardworking professional. Dedicated to customer satisfaction. Skilled Kitchen Manager knowledgeable about best practices, safe food handling, and inventory management. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Skills
  • Food presentation talent
  • Inventory management
  • Recipes and menu planning
  • Cake decorating expertise
  • Kitchen equipment operation and maintenance
  • Effective planner
  • New hire training
  • Teamwork and collaboration
  • Operations management
  • Food preparation
  • Food and kitchen safety
  • Budgeting
  • Strong attention to safe food handling procedures
Work History
Food Service Lead Supervisor, 11/2018 to Current
Aramark At Hawaii Pacific University/Pier NineHonolulu, Hawaii

The Food Service Lead Supervisor is responsible for the oversight or delegation of responsibilities within the food service operation such as inventory, customer service, food preparation, and food safety and sanitation procedures Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. 

Essential Functions:

  • Schedules and assigns daily work assignments to a food service team and oversees the completion of tasks
  • Trains and guides staff on job duties, proper food safety and sanitation procedures, customer service, etc.
  • Prepares and builds food items according to standardized recipes and directions
  • Properly stores food by adhering to food safety policies and procedures
  • Sets up work stations including prep tables, service counters, hot wells, steam tables, etc.
  • Breaks down, cleans, and sanitizes work stations
  • Serves food to customers while ensuring guest satisfaction and anticipating the customers' needs
  • Replenishes food items and ensure product is stocked to appropriate levels
  • Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
  • Adheres to Aramark safety policies and procedures including proper food safety and sanitation
  • Ensures security of company assets
  • Other duties and tasks as assigned by manager
  • Previous supervisory experience in a related role preferred
  • Previous food service experience required
  • Must be able to obtain food safety certification
  • Must be able to work independently with limited supervision
  • Demonstrates excellent customer service skills
  • Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs
Cook, 05/2018 to 10/2018
Sage West HospitalLander, WY
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
  • Practiced safe food handling procedures at all times.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Regularly interacted with guests to obtain feedback on product quality and service levels.
  • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
Kitchen Manager, 08/2012 to 05/2017
NOLSLander, WY
  • Hired and managed all kitchen staff.
  • Purchased food and cultivated strong vendor relationships.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Prepared for and executed new menu implementations.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Conducted annual performance reviews.
  • Coordinated and organized all restaurant inventory.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Operated all kitchen equipment adeptly.
  • Set performance expectations and provided honest feedback.
  • Upheld standards of cleanliness, food handling and safety.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Established and maintained a positive work environment.
  • Conducted performance reviews.
  • Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
Food Service Specialist, 03/2011 to 02/2012
State of Wyoming at Wyoming Life Resource CenterLander, WY - Wyoming


  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
Pastry Chef And Owner, 06/2009 to 12/2010
Pink Pastry PlacePalmetto, Florida


  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Iced and airbrushed cakes and other pastries for customized orders.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Recruited, hired and trained a staff of efficient, hardworking associates.
  • Opened and closed bakery.
  • Complied with all health and safety codes.
  • Determined quantity of product to prep for next day's operation by maintaining detailed production schedule.
  • Established merchandizing, sales and profit objectives.
  • Conducted employee evaluations, assessing strengths and reassigning accordingly.
  • Managed inventory, labor, expenses and other operational processes.
Pastry Chef And Kitchen Manager, 06/1992 to 01/2000
The Summerhouse RestaurantSiesta Key, FL

Prepared all breads, pastries, cakes, desserts.

Ordered all groceries for baked goods.

Received deliveries and inspected fish, meat and vegetables.

Trained prep crew in English and Spanish.

Prepared banquet and catered desserts.

Designed and executed wedding and special occasion cakes.

Pastry Chef And Kitchen Manager, 03/1985 to 06/1992
Holiday Inn RiverfrontBradenton, FL
  • Personalized creations for holidays, weddings, graduations and personal events.
  • Produced  pastries, cakes, breads and other desserts each day.
  • Cycled menus to keep offerings fresh and interesting for customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
  • Tended to the buffet and made sure food items were replenished as soon as they ran low.
  • Maintained high standards of cleanliness and sanitation.
  • Negotiated product prices, availability, distribution and delivery deadlines.
  • Decorated cakes, cupcakes, cookies and special occasion trays.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Conducted performance reviews.
  • Developed sales and profit margin plans, maintained margins and determined turnover objectives.
  • Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
  • Expertise in baking artisan breads and pastries.
  • Hired and managed all kitchen staff.
  • Established and maintained a positive work environment.
  • Updated daily logs, computer tracking systems and other relevant documentation.
Education
Fine Arts Manatee Community College - Bradenton, FL
Oil painting and printmaking The Art Students League of New York - New York, NY
Accomplishments
Ambassador in Experiment in International Living Program Scholarship Recipient, Sicily, Italy

Florida Restaurant Association Chef Competition, Bradenton,FL Multiple awards in Pastry.

Manatee Community College Bradenton,FL Award in Fine Arts.
Certifications
  • SafeServ Management certification: Food Handling