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Professional Summary

To obtain a Police Officer position so that I may utilizing my expertise to ensure the safety of their employees,  , visitors, and the community. I am reliable, dedicated, and physically fit and I am skilled at patrolling, investigating and following up incidents. I am available to work various shifts including weekends, holidays, and travel if needs.

Officer well-versed in identifying potential risks and using common sense in high-stress situations with extensive knowledge of law enforcement practices, investigation techniques and security equipment operation with a successful background in law enforcement and escort services. Expertise in conducting investigations and writing detailed reports. 

  •  Skilled in providing exceptional security monitoring, including knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Skills

SKILLS

Proficient in, Windows, Excel, QuickBooks

Italian Army - Arma dei Carabinieri (Italian Military Police), 4 years - honorable discharge.

Security Guard Certificate Security personnel training Interrogation techniques Certified in First Aid

ALICE Basic Certification Training for Healthcare

ALICE Basic Certification Training for House of Worship

Security Clearance : TWIC Card

AED Training

Security Officer Registration Act (S.O.R.A.) Certified New Jersey

Valid U.S. Passport

Firearms training

Physical restraint training

Self-defense expert

Expertise in crisis intervention techniques Cognitive Behavioral Therapy (CBT) expert Seclusion procedures professional

Investigations expert

Security Officer Registration Act Certified New York State

Security and Firearms Certification, New York State Unrestricted

Police: Driver Car Patrol

Mental Health First Aid For young Adult

Traffic control

Trained to drive Segway

Training information Management

system New York State Homeland

Security & Emergency Service

Security License Connecticut Pistol Permit Connecticut

Team leadership

Security team management

Work History
Security Officer Tarrytown Command Center, 10/2018 to Current
New York State Thruway Division Tarrytown, NY
  • Monitored security camera system day and night to protect lives and property.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Monitored and reported suspicious activities to local authorities.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Monitored building access and identified all officials and employees before authorizing their entrance.
Armed Security Officer On Call, 07/2007 to Current
Rga Security Nyack, NY


  • Armed Officer at Nyack and Nanuet Synagogue and investigation of suspicious and unusual behavior.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Responded to calls in both routine and emergency situations.
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
  • Directed guests around the building and answered questions regarding accessibility.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
Supervisor, 01/2018 to 04/2019
Century Protective Services Inc. Armonk, NY

Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.

Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences. Denied entrance to the building to unauthorized persons.

Inspected equipment, structures and materials to identify the cause of errors and defects.

Monitored and authorized entrance and departure of employees and visitors.

Monitored and reported suspicious activities to local authorities.

Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed. Secured all doors in the office and main building after hours.

Security Officer, 08/2016 to 11/2018
Command Security Corp Valhalla, NY


Secured all doors in the office and main building after hours.

Detected suspicious activities and watched for criminal acts and rule infractions.

Monitored and authorized entrance and departure of employees and visitors.

Circulated among visitors, patrons and employees to preserve order and protect property.

Denied entrance to the building to unauthorized persons.

Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.

Security Officer, 09/2013 to 10/2018
Nyack School District Nyack, NY


Responsibilities include patrolling of the High School and its grounds. Reporting and investigating suspicious activity.

Ensuring the safety of students and staff.

Screening visitors, crowd control, and directing traffic.

Accompany students to after-school sporting events to guarantee their safety

Conducted 20 security audits per month to identify potential problems related to physical security, staff safety and asset protection. Fire Drill 

and Lockdown Drills

Security Officer, 07/2014 to 10/2016
G4S Secure Solutions Inc. Nyack Hospital Nyack, NY


Provide security services in Nyack Hospital Emergency Room and Psychiatric Observation Unit.

Monitor patients who may be a danger to themselves or others.

Intervene and deescalate emotional, physical, and violent situations.

Ensure safety of patients, families, and staff throughout the hospital by direct observation and closed circuit monitoring.

Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.

                             

Restaurant General Manager & Excutive Chef, 03/2001 to 04/2015
Lanterna Tuscan Bistro Nyack, NY

Start up, growth, and daily operations of a full service award winning restaurant.

Duties included food preparation, food and beverage management, guest relations, public relations, and advertising/marketing.

Responsible for staffing, management, and staff retention - proudly employing many staff for the full 14 years of operation.

Dining room manager; greeted customers, reservations/ table management, and quality table service.

Oversaw kitchen operations; food preparation, food quality, and maintenance of health department regulations. Remained calm and composed in stressful situations and assuaged unhappy customers in order to ensure customer satisfaction.

Education
BBA: Business Administration And Management Culinary Arts Coursework Hotel And Restaurant Administration Coursework, 1977
F .Martini Culinary School - Montecatini Terme Pistoia Italy
Master of Science: LAW, 1979
Universita Bologna Alma Mater - Bologna Italian
  • Professional development completed in Italian Law
Associate of Applied Science: Private Investigator Penn Foster Career School - Scranton, PA

Investigative Training Certification

Gang and Drug Investigation Tactics seminar Coursework in Counseling and Social Work Effective Interview Techniques seminar

Certifications

Rockland County Civilian Police Academy 2016 New York Armed/Unarmed certification Security Officer License,New Jersey Certification SORA/SIRA license. Orangetown Police Auxiliary & South Nyack Grandview- trained in crowd control, traffic control, self defense, arrest and containment procedures, and defensive driving. American Heart Association CPR, AED, and First Aid Certified

Auxiliary Police Officer focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations. CPI Crisis Prevention Institute

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Summary
Operations Administrative Assistant with exceptional communication skills and prioritizing abilities. Well-trained and dedicated to continuous professional improvement. 
Skills
  • Human resource knowledge
  • Motivational leadership style
  • Time management ability
  • Ability to prioritize
  • Self-directed
  • Computer proficiency
Experience
Human Resources Administrative Assistant, 07/2017 North American Immigration Center Chino, CA Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Served as central point of contact for all outside vendors needing to gain access to the building.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Restaurant General Manager, 08/2013 01/2016 SUBWAY�Restaurants Glendora, CA Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Retail Shift Lead, 12/2011 08/2013 Cash for Gift Cards West Covina, CA Opened and closed the store, which included counting cash drawers and making bank deposits.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Administrative Assistant, 01/2010 08/2014 Art's Pipeline Covina, CA Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Posted open positions on company and social media website.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Education and Training
2014 Westwood College Upland, CA Business Administration

Coursework in Human Resources, Accounting and Project Management
Coursework in Business and Management
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Professional Summary
Motivated computer technician seeking help desk position which will allow me to fully utilize my support, troubleshooting, and my problem solving skills.
Skills
  • Exceptional communication skills
  • Strong client relations
  • Multi-line phone talent
  • Excellent interpersonal skills
  • Strong problem solving aptitude
  • Avaya Software knowledge
  • Customer interface expertise
  • Exceptional knowledge of computer hardware and software
  • Strongly familiar with the integrated use of Microsoft Office products 
  • Workstations, Ethernet, Cisco Routers, Video & Sound Cards, CD-ROM Drives, Multiplexors, Scanners, Monitors,  Routers and Switches
  • Windows XP Professional/XP Home Edition/Server 2003; UNIX
  • TCP/IP Configuration, Installing, Adding and Deleting User Accounts 
Work History
Computer Repair Technician, 01/2010 to Current
Geek Squad Best Buy Woodbridge, VA
  • Replacement of non-functional hardware components and diagnostic for proper functionality
  • OS re-installation and proper setup
  • Software installation, virus removal
  • Troubleshooting computers network connection and proper setup for optimal connectivity
  • Data retrieval from non-functional Internal or External HDD's, flash drives
  • Data backups, and system upgrades Added various hardware components to desktops and laptops properly logged computer repairs into ticketing database
  • Listened critically to customers problems to diagnose and troubleshoot computer  
  • Maintained accurate hardware and software inventories
  • Trained both internal and off-site users in repairing and resolving recurring issues.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Restaurant General Manager, 08/2006 to 12/2009
Raw Silk Alexandria , VA
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Conducted timely performance evaluations for all front of house staff.
  • Carefully interviewed, selected, trained and supervised staff.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Correctly calculated inventory and ordered appropriate supplies.
Education
Associate of Science: Information Technology , 2005
Stedelijk College Eindhoven - Eindhoven, NB, Netherlands
  • Courses Included:
    Introduction to Network, Introduction to Operating Systems, Computer Applications, Fundamentals of Customer Service, Networking I & II, Intermediate Routing and Switching, Windows Client and Server, and Network Security I & II
Certifications
  • CompTIA Security +
  • Oracle Certified Associate, Oracle Database 11g: SQL Fundamentals
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Summary
Dynamic corporate training expert who delivers concise instruction with clear objectives on job roles and expectations. Seeking a role as a Field Training Consultant where I can contribute value to this company's success through my excellent analytical communication and team-building skills. Talents include being an experienced manager and trainer with excellent client and project management skills. Versed in Training programs, and strong ability to communicate effectively with technology, executive, and business audiences. Adept at organizing and facilitating management and team building training programs. In my current position I serve as a Training Lead of a system wide Opening Training Team that works closely partnered up with IHOP franchisees, FBC's, and FTC's.  Developed company trainers for supporting new restaurants with volumes upward of 135k weekly.  






Skills
  • Proficiency in building good working relationships with subject matter experts and franchisees'
  • Ability to handle/resolve problems
  • Ability to lead, motivate, and empower
  • Analytical and Strategic thinker
  • Ability to set goals and covert plans into action
  • Team Management
  • Maintaining IHOP Standards​​


  • Extensive knowledge of training methods
  • Strong verbal and written communication skills
  • Staff development talent
  • Ability to multi-task and work under deadlines
  • MS Office proficient
  • MICROS/KDS specialist
  • Proven leadership skills
  • Cross-training specialist
Experience
IHOP CORPORATIONS/PS PARTNERS 01/2012 to Current Corporate Training Lead
  • Ability to address a franchisees preference and concerns while adhering to brand standards
  • Trained new employees and trainers on restaurant procedures and values needed to build a successful team.
  • Trained management team on POS functions and end of day procedures
  • Scheduled training teams
  • Trained managers and trainers in soft skills​
IHOP CORPORATION - Corporate Trainer BOH/FOH 10/2010 to 01/2012
IHOP Restaurant General Manager 01/2009 to 09/2010 Sequim WA
IHOP Assistant General Manager 04/2008 to 01/2009 Lakewood WA
IHOP Server/Cook 06/2002 to 06/2007 Biloxi MS/Tacoma WA
Isle of Capri Casino Hotel 01/2002 to 08/2005
Dealer/Security - Biloxi MS

Washington State Department of Corrections 08/2000 to 01/2002 Correctional Officer - Monroe WA

Golden West Games 08/1998 to 07/2000 Tacoma WA
US NAVY - ABH2 06/1992 to 07/1998
Education and Training
Bachelor of Science: Business Management ECPI University Expect to complete in 2019