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Professional Summary
Highly enthusiastic customer service professional with 2 years of client interface experience. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Receptionist with extensive knowledge of the customer service and hospitality industries. Energetic, outgoing, and driven to reach company goals to succeed.
Skill Highlights
  • Energetic work attitude
  • Guest services
  • Ample customer service experience
  • Hospitality background
  • Resort experience
  • Front desk experience
  • Scheduling
  • Telephone inquires specialist
  • Telecommunication skills
  • Courteous and helpful
Work Experience
Server Sep 2016 to Current
Buffalo Wild Wings Algonquin, IL Followed all established restaurant practices and procedures. Prepared and served beverages such as coffee, tea and fountain drinks. Frequently washed and sanitized hands, food areas and food preparation tools. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Carefully maintained sanitation, health and safety standards in all work areas. Mastered Point of Sale (POS) computer system for automated order taking.
Cashier Sep 2016 to Current
Buffalo Wild Wings Algonquin, IL Properly portioned and packaged take-out foods for customers. Cleaned and straightened work area. Provided professional and courteous service at all times. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Served fresh, hot food with a smile in a timely manner. Served orders to customers at counters and tables.
Spa Receptionist Jun 2013 to Oct 2015
Heidel House Resort and Spa Green Lake, WI

Some of my duties at the resort were to resolve customer issues and schedule appointments for customers coming into the spa. It was also my job to greet every guest arriving to the spa in a friendly manner, help them with any concerns, and answer any questions they had. Every month I would also help with retail inventory in both the spa and gift shop. 

Gift Shop Associate Jun 2013 to Oct 2015
Heidel House Resort and Spa Green Lake, WI Interacted with customers and gave information about the resort and spa. Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check and credit card transactions. Replenished floor stock and ensured product availability for customers.
Restaurant host and wait staff Jun 2013 to Oct 2015
Heidel House Resort and Spa Green Lake, WI Greeted guests and sat them at tables or in waiting areas. Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Prepared and served hot and cold beverages. Assisted co-workers.
Housekeeping Jun 2013 to Oct 2015
Heidel House Resort and Spa Green Lake, WI Cleaned and returned vacant rooms to occupant-ready status. Emptied and cleaned all waste receptacles. Stocked toilet tissue and paper towels, as well as other restroom supplies. Kept utility sink rooms in clean, neat and orderly condition. Removed trash and dirty linens from rooms.
Education and Training
High School Diploma 2014 Huntley High School Huntley, IL
GED 2018 UW - Fond Du Lac Fond Du Lac, WI
GED 2018 Harper College Palatine, IL