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Professional Summary

As a trained and knowledgeable wine professional, normally working in fine restaurants, I specialize in all aspects of wine, spirits and food service, as well as wine and food pairing. I am seeking a Liquor or Wine Sales position utilizing my extensive experience, skills in preparing and serving cocktails, and excellent customer service. I am highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.

Skills
  • Strong memory and excellent listening skills which translates to accurate order taking and placement
  • Friendly, personable, outgoing, and interactive
  • Quick learner with the ability to multi-task and remain calm under pressure
  • Passion and understanding of wine and liquor.
  • Excellent customer service skills


  • Extensive wine knowledge with food pairing knowledge and up-selling experience. 
  • Posses Introductory and Examination Certified Sommelier and Blind Tasting Certificates.
Work History
Restaurant Manager - Interim General Manager 03/2017 to Current
Hand Cut Chophouse Scottsdale, AZ
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Designed and implemented a wine program and training.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Led and directed team members on effective methods, operations and procedures.
  • Maintained updated knowledge of local competition and restaurant industry trends.
Dining Room Server 02/2014 to Current
Wynn Las Vegas / La Cave Wine and Food Hideaway 3131 Las Vegas Blvd South. Las Vegas NV
  • La Cave inside the Wynn is one of the best casual / fine dining restaurants with small-plate items from the sea, farm, oven, garden, grill and butcher, paired with artisanal draught beers and an impressive wine list. La Cave is in the top 10 wine restaurants in Las Vegas. At La Cave I consistently provided professional, friendly and engaging service. 
Bartender/Server 08/2010 to 02/2014
Casa Ranchero Ladera Ranch, CA
  • Greet Customers and fill food and drink orders as required -Maintain large table sections in a fast pasted and large volume restaurant -Make drinks for customers and servers -Inventory -Train new servers and bartenders -Setup and break down the bar -Responsible for proper collection of all sales.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Consistently provided professional, friendly and engaging service.

Bartender/Server 12/2009 to 06/2010
Turquoise Valley Golf Course 1794 W. Newell St. Naco AZ
  • Turquoise Valley Golf Course -Held consistently large sections -Prepared and served large events -Maintained member satisfaction through excellently crafted drinks and great customer service -Responsible for proper collection of all sales -Trained new servers and bartenders -Setup and break down the bar.

Additional Information
 Infogenisis, Kronos, Micros, Aloha, Microsoft, Hot Sos, Maximo, Open Table. 
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Summary
Future Cosmetologist enthusiastic about the beauty industry. Dedicated to providing high-quality styles, custom cuts, and other beauty services. Outgoing and people-oriented Hair Stylist who effectively develops lasting professional relationships with clients.
Highlights

Outstanding customer service

Innovative hairstyling techniques

Quick learner

Exceptional leadership skills

Business management

Team player

Hair artistry enthusiast

Cosmetology principles knowledge

Accomplishments
Received multiple awards/acknowledgments for my school performance
January : Above and Beyond Award & CANI(Constant and Neverending Improvement) Award & Student Choice Award
February : Above and Beyond Award
March : Ladies Night Out Volunteer Award
April : 1st Place Winner in the Spring and Summer Trends Competition & Next Level Student Award & Graduation Setup Volunteer Award & Two Career Fair Volunteer Awards
Work Experience
03/2013 to Current
Restaurant Manager Richard's Grinders Restaurant and Catering Westfield, MA
Much experience in hospitality and management. Key skills in team building, interviewing and training new employees, as well as lead supervision. Managing staff and coordinating their work in the most efficient manner. Overseeing stock levels and placing orders well in advance. Quality, safety and sanitary control. Experience in money handling and guest service excellence. Advanced to Restaurant Manager within 2 years. Received multiple pay increases and promotions due to excellent performance.
Education
2017
DiGrigoli School of Cosmetology West Springfield, MA Working towards a license in cosmetology. Hair treatment training. Management and Marketing coursework. Sanitation training. Haircutting and Chemical Services training. Waxing training. Skincare training. Reception training. An emphasis on updos, braids, styling and coloring. Recipient of C.A.N.I. (Constant And Neverending Improvement) Award, Student Choice Award, Next Level Student Award, Above and Beyond Award, and Volunteering Awards. 1st place winner of the Spring and Summer Trends Competition. Anticipated Completion Date: August 2017
2016
Mathematics/Economics University of Massachusetts Amherst Amherst, MA Attended for five full-time semesters, coursework in advanced mathematics, economics, business, and finance. Worked as a leader on many team projects.
2014
High School Diploma Westfield High School Westfield, MA
Received a 3.6 Cumulative GPA over four years. Took both Honors and AP classes. Received college credit for AP Tests taken. Was placed on the honor roll every semester. Captain of the Drill Team/Colorguard for three years. Experience mentoring special needs students.
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Professional Summary

A hands on Restaurant manager with 12 years of experience, winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards. Consider customer service and relations a major strength. Experience with diverse styles of establishments. Looking for stability and opportunity for growth and advancement.

Qualifications
  • Excellent communication skills
  • Cultivation of relationships
  • Organized and detail oriented
  • Outstanding customer service
  • Problem Solver/ Conflict Resolution
  • Multi tasking/ Prioritization


  • Hired and trained staff
  • Developed training materials
  • FOH and BOH knowledge
  • Monitored labor cost
  • Inventory ordering/ control
  • POS training and upkeep
  • Budgeting/ Profit &Loss
Experience
November 2015
to
Current
Kyoto Steakhouse of Japan St. Peters, MO General Manager
  • Continually monitored restaurant and took appropriate action to ensure food quality and customer service standards were consistently met.
  • Exhibited thorough knowledge of food, beverages, staff duties, service techniques, and guest interactions.
  • Ensured proper cleanliness was maintained in all areas of FOH.
  • Handled all customer service issues and maintained continuous customer interaction.
  • Worked with ownership to develop and maintain a social media presence to build customer base and raise profits.
June 2012
to
February 2014
Vista Grande St. Peters, MO Restaurant Manager
  • Performed restaurant walk-throughs to gauge timeliness and excellent customer service quality.
  • Oversaw the development and training of the FOH staff to ensure all policies and business initiatives were followed helping with the continued growth of the employees and business.
  • Responsible for daily sales/money, bookkeeping and deposits, along with weekly ordering of inventory and monthly counts.
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April 2010
to
March 2012
Calecos St. Peters, MO Restaurant Manager
  • Oversaw the daily operations of all FOH activities, hiring, training and development of staff, to guarantee the highest levels of customer service.
  • Worked in conjunction with other managers and staff to support restaurant on a daily basis, executing any job for FOH or BOH as needed.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
January 2005
to
March 2010
Mid Rivers Bar & Grill St. Peters, MO Manager
  • Raised profits 30 % in a 12 month period by adding new services, products and business hours, while working with vendors and marketing outlets to raise customer relations.
  • Worked with ownership coming up with new, innovative ideas to produce increased customer interaction and participation.
  •  Kept the neighborhood environment while continually adding to the customer base.
  • Established lasting professional and customer relationships key to future networking.
Education
Southwest Missouri State Springfield, MO, United States Bachelor of Science: Sociology
Additional Information
National Restaurant Association ServSafe Manager Certification
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Highlights
  • Retail Graphics and Signage Project Management
  • Project Management for Integrated Marketing Campaigns & Print Projects
  • Event Planning & Management of Corporate Functions 
  • Accomplished Manager for Managing Designers & Project Management Personnel
  • Print Production expert for Offset, Digital & Screen Printing, Color Management
  • Contract Negotiations & Management of External Vendors and Outside Agencies
  • Strong Proficiency in MS Excel, Outlook, PowerPoint, FileMaker PRO, Smartsheet, SharePoint, Adobe Acrobat
  • Project Management for Video Production 
Experience
08/2017 to Current
Project Manager C2 Imaging Kent, WA
  • Project manage corporate marketing programs and collateral, retail in-store  signage (POS/POP), store décor, tradeshow/event programs and transportation fleet graphics.
  • Work directly with clients in a fast paced, creative environment and act as primary point of contact.
  • Prepare and submit estimates, schedule production, prepare distribution lists and create invoices.
  • Communicate and coordinate with other service locations nationally as well as subcontractors and installers to ensure a quality product within time restrictions.
02/2013 to 03/2017
Creative Services Project Manager Robert Half International - Corporate Office Menlo Park, CA
  • Responsible for all print production for 5 lines of businesses which included design concept solutions, color management & attending press checks.
  • Managed and followed up on editorial, art, design, legal and brand approvals for all creative requests.  This included training and mentoring the 30 designers & 5 project managers on the team.
  • Project managed cross-media marketing programs including websites, banner ad campaigns, social media, video campaigns, radio buys, print ads & collateral.
  • Coordinated & managed production of quarterly video which included budget, schedule, collaborating with executive team including the CEO, gathering assets and producing DVDs for all 325 offices.
  • Planned and executed corporate events which included selecting venues, hiring vendors and promoting the event through print and online media. 
  • Supervised design, production and worldwide distribution of corporate magazine, 'HalfTimes'.
01/2001 to 02/2013
Senior Project Manager/Account Manager BelAire Displays Richmond, CA
  • Account & project management for a large format, commercial screen and digital print company specializing in creative services, fulfillment, displays and more.
  • Specialized in custom store front & in-store solutions with annual sales of $7-10 million.
  • Clients included Banana Republic, Gap, Gap Outlet, Ann Taylor, LOFT, Levis, Macy's, Jamba Juice and Skechers.
  • Performed project intake, created value added solutions, generated estimates, color management & press checks, organized custom packaging and shipping to global retail stores.
  • Planned and executed events such as client appreciation parties, team building activities off-site, holiday parties and meetings.
  • Prepared trade show budgets, organized necessary resources for each show, coordinated with IT team for technical aspects and planned & supervised the production of each trade show booth.
  • Trained and mentored project managers and administration staff.
12/1999 to 01/2001
Front Office Manager Serrano Hotel San Francisco, CA
  • Hired, managed and trained the concierge staff, night auditors, team of receptionists and bellmen.
  • In charge of room service department which included overseeing small events.
  • Analyzed P&L statements, developed operating budgets, forecasted and planned capital expenditure.
  • Monitored guest satisfaction processes, responded to guest concerns and inquiries.
  • Analyzed rate variance, monitored credit report and maintained close observation of daily house count. 
06/1999 to 12/1999
Sales Manager Embassy Suites San Rafael, CA
  • Built and strengthened relationships with existing and new customers to enable future bookings.
  • Activities included sales calls, entertainment, FAM trips, trade shows, etc.
  • Responsible for Corporate and Travel Agent Room Sales and meeting space bookings for the hotel.
  • Created sales and catering contracts for corporate events and was onsite for each function.
05/1993 to 06/1999
Restaurant Manager Monterey Plaza Hotel Monterey, CA
  • Interviewed, trained and supervised up to 30 employees.
  • Organized special events in the restaurant, including receptions, promotions & corporate luncheons.
Education
Business Management Ventura College Ventura, CA
PMP Certificate Working on completion by December 2017