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Professional Summary

As a trained and knowledgeable wine professional, normally working in fine restaurants, I specialize in all aspects of wine, spirits and food service, as well as wine and food pairing. I am seeking a Liquor or Wine Sales position utilizing my extensive experience, skills in preparing and serving cocktails, and excellent customer service. I am highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.

Skills
  • Strong memory and excellent listening skills which translates to accurate order taking and placement
  • Friendly, personable, outgoing, and interactive
  • Quick learner with the ability to multi-task and remain calm under pressure
  • Passion and understanding of wine and liquor.
  • Excellent customer service skills


  • Extensive wine knowledge with food pairing knowledge and up-selling experience. 
  • Posses Introductory and Examination Certified Sommelier and Blind Tasting Certificates.
Work History
Restaurant Manager - Interim General Manager 03/2017 to Current
Hand Cut Chophouse Scottsdale, AZ
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Designed and implemented a wine program and training.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Led and directed team members on effective methods, operations and procedures.
  • Maintained updated knowledge of local competition and restaurant industry trends.
Dining Room Server 02/2014 to Current
Wynn Las Vegas / La Cave Wine and Food Hideaway 3131 Las Vegas Blvd South. Las Vegas NV
  • La Cave inside the Wynn is one of the best casual / fine dining restaurants with small-plate items from the sea, farm, oven, garden, grill and butcher, paired with artisanal draught beers and an impressive wine list. La Cave is in the top 10 wine restaurants in Las Vegas. At La Cave I consistently provided professional, friendly and engaging service. 
Bartender/Server 08/2010 to 02/2014
Casa Ranchero Ladera Ranch, CA
  • Greet Customers and fill food and drink orders as required -Maintain large table sections in a fast pasted and large volume restaurant -Make drinks for customers and servers -Inventory -Train new servers and bartenders -Setup and break down the bar -Responsible for proper collection of all sales.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Consistently provided professional, friendly and engaging service.

Bartender/Server 12/2009 to 06/2010
Turquoise Valley Golf Course 1794 W. Newell St. Naco AZ
  • Turquoise Valley Golf Course -Held consistently large sections -Prepared and served large events -Maintained member satisfaction through excellently crafted drinks and great customer service -Responsible for proper collection of all sales -Trained new servers and bartenders -Setup and break down the bar.

Additional Information
 Infogenisis, Kronos, Micros, Aloha, Microsoft, Hot Sos, Maximo, Open Table. 
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Summary
Future Cosmetologist enthusiastic about the beauty industry. Dedicated to providing high-quality styles, custom cuts, and other beauty services. Outgoing and people-oriented Hair Stylist who effectively develops lasting professional relationships with clients.
Highlights

Outstanding customer service

Innovative hairstyling techniques

Quick learner

Exceptional leadership skills

Business management

Team player

Hair artistry enthusiast

Cosmetology principles knowledge

Accomplishments
Received multiple awards/acknowledgments for my school performance
January : Above and Beyond Award & CANI(Constant and Neverending Improvement) Award & Student Choice Award
February : Above and Beyond Award
March : Ladies Night Out Volunteer Award
April : 1st Place Winner in the Spring and Summer Trends Competition & Next Level Student Award & Graduation Setup Volunteer Award & Two Career Fair Volunteer Awards
Work Experience
03/2013 to Current
Restaurant Manager Richard's Grinders Restaurant and Catering Westfield, MA
Much experience in hospitality and management. Key skills in team building, interviewing and training new employees, as well as lead supervision. Managing staff and coordinating their work in the most efficient manner. Overseeing stock levels and placing orders well in advance. Quality, safety and sanitary control. Experience in money handling and guest service excellence. Advanced to Restaurant Manager within 2 years. Received multiple pay increases and promotions due to excellent performance.
Education
2017
DiGrigoli School of Cosmetology West Springfield, MA Working towards a license in cosmetology. Hair treatment training. Management and Marketing coursework. Sanitation training. Haircutting and Chemical Services training. Waxing training. Skincare training. Reception training. An emphasis on updos, braids, styling and coloring. Recipient of C.A.N.I. (Constant And Neverending Improvement) Award, Student Choice Award, Next Level Student Award, Above and Beyond Award, and Volunteering Awards. 1st place winner of the Spring and Summer Trends Competition. Anticipated Completion Date: August 2017
2016
Mathematics/Economics University of Massachusetts Amherst Amherst, MA Attended for five full-time semesters, coursework in advanced mathematics, economics, business, and finance. Worked as a leader on many team projects.
2014
High School Diploma Westfield High School Westfield, MA
Received a 3.6 Cumulative GPA over four years. Took both Honors and AP classes. Received college credit for AP Tests taken. Was placed on the honor roll every semester. Captain of the Drill Team/Colorguard for three years. Experience mentoring special needs students.
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Professional Summary

A hands on Restaurant manager with 12 years of experience, winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards. Consider customer service and relations a major strength. Experience with diverse styles of establishments. Looking for stability and opportunity for growth and advancement.

Qualifications
  • Excellent communication skills
  • Cultivation of relationships
  • Organized and detail oriented
  • Outstanding customer service
  • Problem Solver/ Conflict Resolution
  • Multi tasking/ Prioritization


  • Hired and trained staff
  • Developed training materials
  • FOH and BOH knowledge
  • Monitored labor cost
  • Inventory ordering/ control
  • POS training and upkeep
  • Budgeting/ Profit &Loss
Experience
November 2015
to
Current
Kyoto Steakhouse of Japan St. Peters, MO General Manager
  • Continually monitored restaurant and took appropriate action to ensure food quality and customer service standards were consistently met.
  • Exhibited thorough knowledge of food, beverages, staff duties, service techniques, and guest interactions.
  • Ensured proper cleanliness was maintained in all areas of FOH.
  • Handled all customer service issues and maintained continuous customer interaction.
  • Worked with ownership to develop and maintain a social media presence to build customer base and raise profits.
June 2012
to
February 2014
Vista Grande St. Peters, MO Restaurant Manager
  • Performed restaurant walk-throughs to gauge timeliness and excellent customer service quality.
  • Oversaw the development and training of the FOH staff to ensure all policies and business initiatives were followed helping with the continued growth of the employees and business.
  • Responsible for daily sales/money, bookkeeping and deposits, along with weekly ordering of inventory and monthly counts.
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April 2010
to
March 2012
Calecos St. Peters, MO Restaurant Manager
  • Oversaw the daily operations of all FOH activities, hiring, training and development of staff, to guarantee the highest levels of customer service.
  • Worked in conjunction with other managers and staff to support restaurant on a daily basis, executing any job for FOH or BOH as needed.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
January 2005
to
March 2010
Mid Rivers Bar & Grill St. Peters, MO Manager
  • Raised profits 30 % in a 12 month period by adding new services, products and business hours, while working with vendors and marketing outlets to raise customer relations.
  • Worked with ownership coming up with new, innovative ideas to produce increased customer interaction and participation.
  •  Kept the neighborhood environment while continually adding to the customer base.
  • Established lasting professional and customer relationships key to future networking.
Education
Southwest Missouri State Springfield, MO, United States Bachelor of Science: Sociology
Additional Information
National Restaurant Association ServSafe Manager Certification
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Highlights
  • Retail Graphics and Signage Project Management
  • Project Management for Integrated Marketing Campaigns & Print Projects
  • Event Planning & Management of Corporate Functions 
  • Accomplished Manager for Managing Designers & Project Management Personnel
  • Print Production expert for Offset, Digital & Screen Printing, Color Management
  • Contract Negotiations & Management of External Vendors and Outside Agencies
  • Strong Proficiency in MS Excel, Outlook, PowerPoint, FileMaker PRO, Smartsheet, SharePoint, Adobe Acrobat
  • Project Management for Video Production 
Experience
08/2017 to Current
Project Manager C2 Imaging Kent, WA
  • Project manage corporate marketing programs and collateral, retail in-store  signage (POS/POP), store décor, tradeshow/event programs and transportation fleet graphics.
  • Work directly with clients in a fast paced, creative environment and act as primary point of contact.
  • Prepare and submit estimates, schedule production, prepare distribution lists and create invoices.
  • Communicate and coordinate with other service locations nationally as well as subcontractors and installers to ensure a quality product within time restrictions.
02/2013 to 03/2017
Creative Services Project Manager Robert Half International - Corporate Office Menlo Park, CA
  • Responsible for all print production for 5 lines of businesses which included design concept solutions, color management & attending press checks.
  • Managed and followed up on editorial, art, design, legal and brand approvals for all creative requests.  This included training and mentoring the 30 designers & 5 project managers on the team.
  • Project managed cross-media marketing programs including websites, banner ad campaigns, social media, video campaigns, radio buys, print ads & collateral.
  • Coordinated & managed production of quarterly video which included budget, schedule, collaborating with executive team including the CEO, gathering assets and producing DVDs for all 325 offices.
  • Planned and executed corporate events which included selecting venues, hiring vendors and promoting the event through print and online media. 
  • Supervised design, production and worldwide distribution of corporate magazine, 'HalfTimes'.
01/2001 to 02/2013
Senior Project Manager/Account Manager BelAire Displays Richmond, CA
  • Account & project management for a large format, commercial screen and digital print company specializing in creative services, fulfillment, displays and more.
  • Specialized in custom store front & in-store solutions with annual sales of $7-10 million.
  • Clients included Banana Republic, Gap, Gap Outlet, Ann Taylor, LOFT, Levis, Macy's, Jamba Juice and Skechers.
  • Performed project intake, created value added solutions, generated estimates, color management & press checks, organized custom packaging and shipping to global retail stores.
  • Planned and executed events such as client appreciation parties, team building activities off-site, holiday parties and meetings.
  • Prepared trade show budgets, organized necessary resources for each show, coordinated with IT team for technical aspects and planned & supervised the production of each trade show booth.
  • Trained and mentored project managers and administration staff.
12/1999 to 01/2001
Front Office Manager Serrano Hotel San Francisco, CA
  • Hired, managed and trained the concierge staff, night auditors, team of receptionists and bellmen.
  • In charge of room service department which included overseeing small events.
  • Analyzed P&L statements, developed operating budgets, forecasted and planned capital expenditure.
  • Monitored guest satisfaction processes, responded to guest concerns and inquiries.
  • Analyzed rate variance, monitored credit report and maintained close observation of daily house count. 
06/1999 to 12/1999
Sales Manager Embassy Suites San Rafael, CA
  • Built and strengthened relationships with existing and new customers to enable future bookings.
  • Activities included sales calls, entertainment, FAM trips, trade shows, etc.
  • Responsible for Corporate and Travel Agent Room Sales and meeting space bookings for the hotel.
  • Created sales and catering contracts for corporate events and was onsite for each function.
05/1993 to 06/1999
Restaurant Manager Monterey Plaza Hotel Monterey, CA
  • Interviewed, trained and supervised up to 30 employees.
  • Organized special events in the restaurant, including receptions, promotions & corporate luncheons.
Education
Business Management Ventura College Ventura, CA
PMP Certificate Working on completion by December 2017
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Professional Summary
  • Work effectively under pressure, undertaking multiple projects simultaneously and shifting priorities with ease.
  • Excellent interpersonal skills and the ability to work effectively with all staff levels inside and outside the organization.
  • Proactive in identifying issues and developing solutions.
  • Knowledge of computer software encompassing many of the major areas used in accounting.
Skills
  • Excellent interpersonal skills
  • Works effectively under pressure
  • Quick learner
  • Cash flow management
  • Developer/Encourager
  • Skilled at conflict resolution
  • Sees and promotes others potential
  • HR management
Work History
Administrative Assistant, 08/2017 to Current
NuWaves Engineering Middletown, OH
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Organized all new hire, security and temporary paperwork.
Accounts Payable/Receivable, 1988 to 07/2017
Wright Brothers, Inc. Cincinnati, Ohio
  • Composed effective accounting reports summarizing accounts payable data.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Created daily and weekly cash reports for accounting management.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Posted invoices to appropriate general ledger accounts.
  • Administered compensation and benefits.
  • Analyzed and modified compensation and benefits policies to ensure compliance with legal requirements.
  • Developed and maintained internal control and processes for payroll.
  • Oversaw the day-to-day processing of payroll for 30+ employees, including review of time sheets.
  • Complied statistical data and published monthly purchasing manager\'s report forecasting purchasing trends.
  • Accounting Clerk
Restaurant Manager, The Pub Athens, Ohio
  • Personnel: Hired, set schedules, did payroll, ran planning meetings.
  • Restaurant: Developed menus, set prices, placed orders, organized inventory, paid invoices.
    Education
    High School Diploma: Colonel White High School - Dayton, Ohio
    • Graduated Salutatorian
    • Some College at Ohio University - Athens, Ohio - Concentrations Literature, Psychology, Science
    Community Activity
    • Active member Vineyard Westside Church and Vineyard Church Northwest
    • Participates in Community Outreach
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    Professional Summary
    Highly proactive manager with 31 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.
    Skills
    • Service-oriented
    • Inventory control and record keeping
    • Dynamic, friendly hostess
    • Food service background
    • Strong work ethic
    • Passion for customer satisfaction
    • Conflict resolution techniques
    • Results-oriented
    • Proven cost-control expert
    • Trained in performance and wage reviews
    • Business operations expertise
    • Staff scheduling
    Work History
    Assistant Manager Jul 2016 - Current
    Islands Fine Burgers & Drinks Long Beach, California, United States
    • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
    • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
    • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
    • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
    • Carefully interviewed, selected, trained and supervised staff.
    • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
    • Led and directed team members on effective methods, operations and procedures.
    • Prepared for and executed new menu implementations.
    • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
    Restaurant manager Jul 2008 - Jan 2015
    Chili's Grill & Bar Inglewood, California, United States
    • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
    • Carefully interviewed, selected, trained and supervised staff.
    • Correctly calculated inventory and ordered appropriate supplies.
    • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
    • Prepared for and executed new menu implementations.
    • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
    • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
    • Promoted the business through participation in and sponsorship of community events.
    Restaurant manager Mar 2001 - Jul 2008
    Coco's Bakery Restaurant Cerritos, California, United States
    • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
    • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
    • Correctly calculated inventory and ordered appropriate supplies.
    • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
    • Actively participated in ongoing customer service programs to build sales and rapport in the community.
    • Prepared for and executed new menu implementations.
    • Conducted timely performance evaluations for all front of house staff.
    • Conducted timely performance evaluations for all front of house staff.
    • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
    General Manager Jan 1998 - Mar 2001
    Boston Market Los Angeles, California, United States
    • Carefully interviewed, selected, trained and supervised staff.
    • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
    • Interacted positively with customers while promoting hotel facilities and services.
    • Interacted positively with customers while promoting hotel facilities and services.
    • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
    • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
    • Correctly calculated inventory and ordered appropriate supplies.
    • Strategically developed effective marketing plans to increase sales and profits while managing costs.
    • Strategically developed effective marketing plans to increase sales and profits while managing costs.
    • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
    • Actively participated in ongoing customer service programs to build sales and rapport in the community.
    • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
    • Led and directed team members on effective methods, operations and procedures.
    • Prepared for and executed new menu implementations.
    • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
    • Developed, implemented and managed business plans to promote profitable food and beverage sales.
    Education
    High School Diploma: 1986
    Long Beach Polytechnic High School Long Beach, CA
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    Summary
    Dynamic Multilingual Manager, highly knowledgeable in sales, mentoring, operations and customer service. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.  An extremely hard worker who does not stop until the job is complete.  A natural leader and skilled mediator who excels at bringing out the best in all employees.
    Experience
    Restaurant Manager 09/2017 to Current
    Basil Ginger Wasilla, AK
    • Scheduled and directed staff in daily work assignments to maximize productivity.
    • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
    • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
    • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
    • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
    • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
    • Developed and maintained exceptional customer service standards and relationships with customers.
    • Ensured proper cleanliness was maintained in all areas of the bar, front of the house and kitchen.
    • Optimized profits by controlling food, beverage and labor costs on a daily basis and increasing sales revenue.
    • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
    • Built sales forecasts and schedules to reflected desired productivity targets.
    • Collaborated with the Executive Chef to analyze and approve all food and beverage selections.Initiated negotiations regarding vendor contracts and kept updated records of contracts.
    • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
    • Carefully prepared weekly payroll and other documents to keep up with projected revenue for the week.
    • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
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    • Regularly updated computer systems with new pricing and daily food specials.
    • Managed accounts payable, accounts receivable and payroll.
    • Counseled and disciplined staff when necessary.
    • Consistently obtained the highest rating from the county health department. 
    • Maintained reservation system for small and large corporate parties. 
    Special Services Associate 05/2017 to Current
    Home Depot Wasilla, Alaska
    • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    • Tracked down sources of special products and services to meet customers' special needs.
    • Processed up to 100 customer orders per day using applications in-store, and online.
    • Closed sales cycle and scheduled construction crews to complete installations on site.
    • Informed customers about sales and promotions in a friendly and engaging manner.
    • Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
    • Confirmed that appropriate changes were made to resolve customers' problems.
    • Served as liaison between customers, store personnel, and various store departments.
    • Completed Corporate Supervisory Training.
    Showroom Supervisor 11/2011 to 11/2014
    Melaleuca Wellness Company Kuala Lumpur, Malaysia
    • Managed the day-to-day tactical and long-term strategic activities in the international hub that services several countries.
    • Successfully managed the activities of multinational VIP Leaders in multiple locations.
    • Lead decision maker for conflict resolution.
    • Successfully able to coordinate and meet the dynamic multiculturally needs of Country specific VIP Leaders.
    • Hired and trained all sales staff for new store location
    • Monitored customer preferences to determine focus of sales efforts
    • Generated monthly and annual sales reports.
    • Created and directed sales team training and development programs.
    • Maintained friendly and professional customer interactions.
    • Trained in negotiations and time management.
    • Placed special merchandise orders for customers.
    • Worked as a team member to provide the highest level of service to customers.
    • Verified that all merchandising standards were maintained on a daily basis.
    • Maintain Inventory and Inventory Controls
    • Developed rapport with the customer base by handling difficult issues with professionalism. 
    • Lead on and off-site customer support teams across multiple time zones.
    • Developed innovative and targeted collateral to support overall product branding objectives.
    • Identified opportunities as a subject matter expert on health and wellbeing for products and features, while supporting the business case to secure new product purchases.
    Medical Sales Representative 08/2008 to 10/2011
    Sino Elite Services Malaysia
    • Sold Ultra Sound, ECG and Xray medical equipment and consumables to physicians. 
    • Arraigned for patients and subject matter experts to demonstration and conduct training on specialized equipment uses.
    • Evaluated competitors and performed market research.
    • Established new customer accounts in Public Hospitals, Private Hospital, Military Hospitals and Private Clinics.
    • Identified budgets for each entity as equipment sales opportunities.
    • Experienced in reaching the administration's decision makers.
    • Completed documentation for product and service sales.
    • Cold-called prospective customers to build relationship
    • Specialized in Hands-on training in medical devices
    • Able to accurately address Medical Professional's questions.
    • Worked independently and as a team member.
    • Determined the market analysis, put together numerous stage of proposals in a multi-step process.
    Previously I have 20 years of sales, food and retail management and quality control experience.
    Education and Training
    Accounting
    • Komkel Computer Insitute
    • Pitman Examination Institute/Accounting
    • Advanced Associate Development
    • Progressive Managment
    • Product Mastery
    • Coaching & Mentoring
    • Sound Decision Making & Problem Solving
    • Food Handlers Safety Card
    • Instructor's Training Certification
    • Lead Internal Auditor for ISO 9001
    • CREST Organizational Effectiveness & Leadership Training
    • CREST Group Effectiveness Skills
     
    Languages
    • Speaks Fluent - English, Mandarin, Bahasa Malaysia, Hokkien & Cantonese
    • Writes: English, Mandarin, Bahasa Malaysia
    Skills
    • Administrative
    • Cantonese
    • Cashiering
    • Coaching
    • Customer Service
    • Decision Making
    • Documentation
    • Staff Training
    • English
    • Internal Audit
    • Inventory control
    • Leadership Skills
    • Legal
    • Mandarin
    • Marketing and Sales
    • Mentoring
    • Microsoft Exchange Suite
    • Problem Solving
    • Book Keeping
    This resume is created in 7 minutes.
    Professional Summary


    Driven Executive Assistant professional organized and efficient with 8+ years experience offering versatile office management, detail-oriented committed to quality performance. Maintain excellence communication skills, confidentiality and trust supporting top-tier executives. Proficient in MS Office, Excel, Power-point, Outlook, including NetSuite and Quickbooks Software.

    Skills
    • Fluent in English and Spanish
    • Effective Leadership Skills
    • Self-Motivated
    • Analytical Thinking & Research
    • Account Management
    • Resourceful
    • Efficient, Accurate and detailed
    • Excellent Planner, Coordinator
    • Loyal and Discreet (maintain confidentiality)
    Work History
    06/2010 to Current
    Executive Assistant / Office Manager GFX Inc Miami, FL
    • Successfully assist Vice President manage consumer sales department for 8+ years.
    • Produced monthly and yearly sales reports using advanced Excel spreadsheet functions.
    • Processed purchase orders, sales orders, quotes, and billed invoices to clients.
    • Handled the highest volume of international account, generating more than $20 million in revenue every year.
    • Planned, coordinated and controlled daily operations of the organization.
    02/2004 to 04/2010
    Account Executive Shell Lumber and Hardware Miami, FL
    • Addressing customer inquiries, problem solving providing special order sales information and updates.
    • Described products to customers and accurately explained details and care of merchandise.
    • Communicated with vendors regarding backorder availability, future inventory and special orders.
    • Provided an elevated customer experience to generate a loyal clientele.
    • Handled daily heavy flow of paperwork.
    • Contributed to annual store sales of $3.2 million per year.
    • Generate purchase orders, quotes, sales orders and invoices.
    10/2000 to 02/2004
    Restaurant Manager Starlite Diner Miami, FL
    • Carefully interviewed, selected, trained and supervised staff.
    • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
    • Promoted a positive atmosphere  to guarantee each customer received exceptional food and service.
    • Prepared for and executed new menu implementations.
    • Oversaw personnel to maintain adequate staffing and minimize overtime.
    • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
    • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
    • Created fun team building activities to engage staff in up-selling to meet revenue targets.
    • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
    • Effectively managed timekeeping, including completion of the proper paperwork for new hires and terminations.
    Education
    2015
    BTS: Bachelor of Theological Studies
    Latin University of Theology - Miami, FL
    This resume is created in 7 minutes.
    Summary
    Experienced and dedicated Restaurant manager  who is excel in cash handling and customer service. who successfully manages large-volume orders and also has the adeptly to lead crew members to high levels of success. Professional,knowledge, and dependable.   
    Skills
    • Restaurant management
    • Proven leader
    • Reliable team worker
    • Cash handling
    Experience
    04/2018 - Current Lead Barista Regions Hospital | Saint Paul, MN
    • Greeted new customers, answered initial questions and took drink orders.
    • Assisted servers and dining room hosts and quickly responded to guests' needs.
    • 5 years retail management experience.
    02/2016 - 06/2018 Restaurant Manager Sbarro | ROSEVILLE, MN

    m.Optimized profits by controlling food, beverage and labor costs on a daily basis.

    .Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

    .Consistently obtained highest rating from the county health department.

    Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

    04/2015 - 04/2017 Key Holder, Sales Representative And Stock Organizer Gordmans | Roseville, MN

    .Opened and closed the store, which included counting cash drawers and making bank deposits.

    .Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.

    .Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

    Education and Training
    2013 High School Diploma Highland Park Sr. High | | Saint Paul, MN, US
    2020 Associate of Arts: Genreal Saint Paul School of Theology | | Saint Paul, MN, United States
    This resume is created in 7 minutes.
    Professional Summary
    Motivated individual with over 8 years of experience in a fast-paced, team-based environment. Great Earned management trust by serving as key holder, responsibly opening and closing store. Grew a customer base, and performed various landscaping and lawn maintenance tasks. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Communicated all store initiatives and promotions to customers to generate return business. Professional Summary communication and people skills.
    Skills
    Quick learner Computer literate MS Windows proficient Merchandizing
    • Cash handling, marketing strategies
    Work History
    Merchandiser Gillette Pepsi La Crosse, WI
    • Stocked and arranged product in a timely and organized manner.
    • Routinely answered customer questions regarding merchandise and pricing.
    • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
    • Built displays to make the store experience interactive, engaging and reassuring.
    • Helped customers in loading of product into their cart.
    • Maintained communication with management of stores ensuring their satisfaction of product placement and availability.
    • Condense and rearrange product in back room.
    • Greet and answer consumer's questions with a smile and politeness.
    Cashier/Cook Dairy Queen Tomah, WI
    • Greeted customers, and made sure they had the best service possible.
    • Operated POS cash register Prep work, stocking, and organization in the kitchen.
    • Assisted customers with food selection, inquiries and order customization requests.
    • Answered customer's questions as to the best of my knowledge.
    • Made orders as fast as possible while achieving a high standard of quality.
    • Politely assisted customers in person and via telephone.
    • Maintained good customer relations over a period of 5 years.
    • Typed and sent invoices to customers.
    Mobile Restaurant Manager L. A. Solutions Camp Douglas, WI
    • While operating my own small business, I manage my parent's mobile restaurant.
    • Communicated with vendors.
    • Helped produce an appealing menu.
    • Found and booked events.
    • Provided an elevated customer experience to generate a loyal clientele.
    • Implemented marketing strategies which resulted in customer growth.
    • Assisted customers with food selection, inquiries and order customization requests.
    • Maintained cleanliness and presentation of restaurant.
    • Routinely answered customer questions regarding merchandise and pricing.
    Education
    High School Diploma: 2011 Tomah High School - Tomah, WI
    This resume is created in 7 minutes.
    Professional Summary
    Highly effective management professional emphasizing innovation and creativity in solving complex problems.Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
    Skills
    • Client account management
    • Budget development
    • Staff training/development
    • Cost reduction strategies
    • Exceptional interpersonal communication
    • Contract negotiation
    • Creative problem solver
    • Quickbooks experience
    Work History
    General Manager, 02/2010 to 06/2017
    IDproductsource Promotional Sales Port St. Lucie, FL
    • Drove the short-term and advanced promotional planning processes.
    • Analyzed contract performance for bids, budgets and forecasts.
    • Earned exceptional ratings and testimonials from clients on ASIcentral.com.
    • Drafted the budget for three different departments and monitored expenditures.
    • Coordinated upper management's market visits and key account calls.
    • Created market and customer-specific marketing solutions for managed brands.
    Server / Bartender, 08/2007 to 02/2010
    Cornerstone Bistro 2 Port St. Lucie, FL
    • Investigated and resolved customer inquiries and complaints in an empathetic manner.
    • Met all customer call guidelines including service levels, handle time and productivity.
    • Trained staff on operating procedures and company services.
    • Effective liaison between customers and internal departments.
    Restaurant Manager, 12/2003 to 07/2007
    Johnny V's Restaurant Port St. Lucie, FL
    • Led and directed team members on effective methods, operations and procedures.
    • Implemented innovative programs to increase employee loyalty and reduce turnover.
    • Correctly calculated inventory and ordered appropriate supplies.
    • Strategically developed effective marketing plans to increase sales and profits while managing costs.
    Education
    Associate of Arts: Organizational Management , Current
    Indian River State College - Fort Pierce, FL
    This resume is created in 7 minutes.
    Summary
    Skilled Production Lead Coordinator with over two years of production coordinator experience in High Pressure Die Cast, four years of Engineering Coordinator experience in Low Pressure Die Cast, thirteen years as Production Staff Quality Control in HPDC, two years as a General Associate in HPDC, totaling twenty-one years in the die casting Industry and an additional two years at the Marysville auto plant, totaling twenty-three years of experience with Honda of America. Familiar with High Pressure Die Cast V6, L4, HTM, Civic, and Motorcycle Products.  Familiar with Low Pressure Die Cast L4 heads and sand core products. Proficient at operating, analyzing and troubleshooting data for Thermal Imaging, CMM, and Surftizer equipment. Can operate Heat Treat, 2500 ton, 3500 ton casting machines and Modern Furnaces. Excellent at juggling multiple tasks and working under pressure with a flexible schedule.  Self-motivated and performance driven that enjoys going to the spot using a hands-on, technical approach in trouble shooting concerns.
    Skills
    • Continually develop self-awareness and leadership capability
    • Understand and utilize Honda problem solving methods
    • Embrace change and engage team members to foster acceptance
    • Develop individual talent through frequent performance feedback and development training.
    • Analytically assists Engineers in troubleshooting concerns
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    • Leads meetings
    • Lead investigations on major concerns
    • Monthly Production Scheduling
    • Long Term Schedules
    • Knowledge of Power Point presentations
    • Experience in Excel
    • Quality communication
    • Supports overtime and travel 
    Experience
    February 2016 to Current
    Honda of America Manufacturing Inc Anna, OH Lead Production Coordinator Align associates, based on understanding of strengths and weaknesses, monitor progress and implement countermeasures when necessary to meet targets. Give direction to a three shift operation on Safety, Quality, Cost, Delivery, Environment and Morale.  To enhance daily operations by building strong relationships with upstream and downstream customer departments. Daily responsibilities include, safety countermeasures, payroll, lead meetings, coordinate production with the die service and equipment groups, production planning and scheduling, evaluations, new staff interviews and promotions, support budget reviews, and implementing team business plans. To prepare and review presentations at monthly meetings to Department Management and to Plant Management as needed.  Beginning in 93ki and ending in 95ki, I worked with HNA and Material Service on a large project to reduce manpower cost by finding a supplier to perform our Forklift responsibilities in HPDC.  By reducing 9 manpower to an outside supplier, I was able to save Honda $407,668 annually. 
    April 2012 to February 2016
    Honda of America Manufacturing Inc Anna, OH Engineering Coordinator Quality leader for R1A and R40 heads in Low Pressure die Cast. Track daily and monthly results. To analyze data on L4 heads including die confirmations, hardness testing, micro-structures, CMM comparisons, Thermal comparisons, and die cast machine operating conditions.  Present the information at meetings and to department manager at monthly reports and at times to Plant Management.  Responsible for quality including cost, run rates, and cycle times. I was the quality leader for the production quality staff, mentoring and developing them through evaluations and daily meetings.  Gained experience from Mitytoyu and how to do CMM programming.  Programmed the new software MCOSMOS and MSURF to run our products on the new 9168 CMM machine.
    April 2009 to April 2012
    Honda of America Manufacturing Inc Anna, OH PSQC Coordinated and supervised 3rd shift Quality Control team in HPDC during 86ki, 87ki, and 88ki primarily on L4, Civic, and HTM products while assisting V6 products.  Helped achieve company goals by supporting production workers.  Responsible for achieving production requirements.  Responsible for daily quality concerns related to the department and/or customer departments.  Gained knowledge on spray cassette project with engineers during shutdown.  Responsible for spray cassette rebuilds.  Assisted in the development of the new Flir program for Thermal Imaging training at Anna.  Trained new PSQC on roles and responsibilities.  Trained team leaders on the use of the Thermal Camera.
    April 2008 to March 2009
    Honda of America Manufacturing Inc Anna, OH PSQC In addition to the daily roles and responsibilities as a HPDC PSQC, I was a member of the Canada Project Team during 85ki.  Acquired knowledge on Canada's new equipment and software such as Flir, CMM and Laser.  Worked hand in hand with the Canada Project Team members, Engineers, Japanese members and HCM members gaining more knowledge about the preparation and start-up of a new department and plant.  Developed team members on team building skills, leading meetings, new equipment, new procedures, PQCT's, QC roles and responsibilities.  Continue to support the PSQC in Canada on questions or concerns that come up.
    March 2006 to March 2008
    Honda of America Manufacturing Inc Anna, OH PSQC Coordinated and supervised 3rd shift Quality Control Team in HPDC during 83ki and 84ki.  Responsible for daily quality related concerns with Motorcycle, L4, Civic, and HTM products while supporting and training PSQC on V6 products.  Worked with the Production Coordinator on the Pre-Heat Reduction project, reducing pre-heats by 48% at a calculated cost of $184,000.  Met with HTM members to gain knowledge on M/C and T/C cases, returning a built transmission back to Anna as a training tool in assisting for troubleshooting QC concerns.
    January 1999 to March 2006
    Honda of America Manufacturing Inc Anna, OH PSQC Was promoted to PSQC in January, 1999.  Coordinated and supervised 2nd shift Quality Control Team in HPDC 76ki-82ki and 1st shift Quality Control Team for a period of one year during this time.  Helped achieve company goals by supporting production workers.  Responsible for achieving production requirements.  Responsible for the daily quality related concerns on V6 products.  In 2000, on a project to reduce blow holes on the UB10 pin averaging a savings of $382,000 annually.  In 2001, was the Leader of an NHC to help reduce the possibility of an injury while handling newly introduced castings with aluminum pre-heat sleeves.
    April 1997 to January 1999
    Honda of America Manufacturing Inc Anna, OH General Associate High Pressure Die Cast associate.  Responsibilities included running 1600 ton, 2500 ton, 3500 ton machines, furnaces, heat treat, and impreg.
    March 1995 to March 1997
    Honda of America Manufacturing Marysville, OH General Associate General Associate in the Paint Department at Marysville Auto Plant.  Responsibilities included E-coat, Sand Booth, and Sealer line.  Was the Safety Representative for that area.
    March 1984 to March 1985
    McDonald's Englewood, OH Restaurant Manager Worked at McDonald's for 11 years.  Started as a crew member working up through the different levels of management including Hourly Swing Manager, Salary Third Assistant, Second Assistant, 1st Assistant and then Restaurant Manager.  McDonald's is recognized for their outstanding training in management.  Received management training in Oak Brooke, Ill at McDonald's Hamburger University including Profit and Loss statements, Development of Managers and Management Team.  Responsible for leading a team made up of 70 crew members and managers to efficiently operate a business in annual sales of $1.2 million.
    Education and Training
    1988
    Sinclair Community College
    Dayton, OH, United States
    Fine Arts
    Associate of Arts
    Educational achievements include an Associates degree with Honors in the field of Music
    1986
    Tecumseh High School
    New Carlisle, OH, United States

    High School Diploma
    Graduated with Honors
    Activities and Honors
    Selected to participate in a pilot program being introduced to HAM from HNA called Leadership Fundamentals in 2017. This was designed to educate exempt members who are or will become people leaders.  Selected by our department to participate in the Leading for Influence program in 2017.  Selected by our department to participate in a Mentorship Program offered by Honda in 2017. 300 Point VIP Milestone Award in 2012.  Plant Manager VIP Award (Pin Jig) in 2011.  Best Quality Award (Pre-Heat Reduction) in 2007.  Leader of NHC in 2001.  EIA Contributor of the Year Awarded in San Antonio, Texas in 2000.  Suggestor of the Year Award in 2000.  President Award in 2000.  100% Attendance for 23 years.  Ratings of Exceeds Expectations on all PSQC evaluations.