Restaurant Supervisor resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Professional Summary
Friendly and enthusiastic customer service representative who consistently meets customer service satisfaction goals.
Skills
  • Inventory control and record keeping
  • Strong work ethic
  • Shipment processing
  • Fluent in Spanish
  • Customer-oriented
  • Computer literate
  • Personable
  • Active listening skills
  • Stocking
Work History
Warehouse Assistant, 08/2006 to Current
A.L. Lightech IncOrange, CA

Invoiced daily purchase orders after receiving them via email or over the phone


Assisted in monthly cycle counts and inventory of products


Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.


Answered product questions with up-to-date knowledge of sales and store promotions.


Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.


Helped drive sales goals and achieve monthly quotas.


Routinely answered customer questions regarding merchandise and pricing.


Learned, referenced and applied product knowledge information.


Participated in physical inventory counts every 6 months


Loaded products weighing up to 2500 pounds onto trailers for delivery.


Loaded and unloaded pieces into boxes for shipment.


Trained staff on material handling processes to reduce shipping times.

Customer Service , 07/2005 to 06/2006
Signature Party RentalsSanta Ana, CA
Conducted research to address customer concerns.

Called and confirmed customer orders every day.

Filed and organized daily mail, invoices, and purchase orders.


Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.


Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.


Routinely answered customer questions regarding merchandise and pricing.

Driver, 07/2003 to 06/2005
CR TropicalsSanta Ana, Ca

Safely loaded and unloaded deliveries according to size of load and content description.


Submitted all delivery documentation in a timely manner.


Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.


Reported all accidents, damage and malfunctions involving company equipment to management.


Operated delivery vans in accordance with company safety policies and procedures.


Established and maintained excellent customer relationships.

Driver, 01/2000 to 06/2003
WorldpacSanta Ana, CA

Delivered products to dealer locations as scheduled and as requested.


Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.


Answered customer questions regarding delivery promptly and accurately.


Operated delivery vans in accordance with company safety policies and procedures.


Established and maintained excellent customer relationships.

Restaurant Supervisor, 09/1995 to 12/2000
Bruegger's BagelsSanta Ana, CA

Carefully interviewed, selected, trained and supervised staff.


Correctly calculated inventory and ordered appropriate supplies.


Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.


Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Education
High School Diploma: 1997
Newport Harbor High School - Newport Beach, CA
Additional Information
This resume is created in 7 minutes.
Professional Summary

High skilled individual with exceptional management experience and customer-oriented with excellent interpersonal and communication skills. Seeking to obtain an Apprentice Electrician position in an organization that will allow me to strengthen, expand, and utilize my electrical training and skills.

Skills
  • Residential wiring and installations.
  • Wiring and terminations for the installations of 3-way and 4-way switches, duplex receptacles, GFCI, lighting fixtures, and ceiling fans.
  • Knowledge on the depth, lengths, and heights recommended for the installation service entrance conductors underground, through roof overhang, or mounted on surface of homes.
  • Pulling wire through conduit with fish tapes. Mounting heights for switch, receptacles, fans, and light fixtures.
  • The depth, lengths, and heights recommended for the installation service entrance conductors underground, through roof overhang, or mounted on surface of homes.
  • Installation of fluorescent ballast.
Work History
Waiter, 08/2017 to 01/2018
True Food Kitchen Houston , TX
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Explained menu options in detail so that customers could make educated decisions on food items.
Shift Lead , 06/2016 to 09/2017
Peli Peli The Galleria Houston , TX
  • Consistently provided professional, friendly and engaging service.
  • Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.
  • Maintained clean dining room, lobby and service areas at all times.
  • Precisely described menu items and special offerings and appropriately identified wine pairings.
Assistant Restaurant Manager, 06/2015 to 06/2016
Canyon Cafe Houston , TX
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Server, 08/2013 to 06/2015
Maggianos Houston , TX
  • Consistently provided professional, friendly and engaging service.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Food Server, 04/2012 to 03/2014
Del Friscos Double Eagle Steak House Houston , TX
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Provided friendly and attentive service.
  • Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
Restaurant Supervisor, 01/2012 to 01/2013
MCormicks & Shmicks Steaks and Seafood Houston , TX
  • Carried out supervisory responsibilities in accordance with company policies and applicable laws.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
  • Maintained high standards of cleanliness and sanitation.
  • Consistently provided professional, friendly and engaging service.
Education
High School Diploma: Lamar High School - Houston, TX
Electrical Technician Program , 2018
Houston School of Carpentry - Houston, TX
Film Making & Production , 2005
Houston Community College - Houston, TX
Certifications

Apprentice Electrical Licence, TDLR

T.A.B.C. Certification and Food Handler Certification 

ServSafe Food Manager Certification 

Film Production Media Studies Certification

This resume is created in 7 minutes.
Professional Summary

Highly proactive worker with 7+ years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.

Skills
  • Subtle and effective sales skills
  • Service-oriented
  • Staff training
  • Adaptability and responsiveness
  • Dynamic, friendly hostess/server
  • Passion for customer satisfaction
  • Natural leader
Work History
Server, 07/2018 to Current
Earls Bankers Hall Calgary, AB
  • Consistently provided professional, friendly and engaging service.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
Customer Service Associate, 10/2017 to 04/2018
Thermae Spa Winnipeg, MB
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution. 
Host/Server, 06/2017 to 01/2018
Boston Pizza Winnipeg, Manitoba
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Consistently provided professional, friendly and engaging service.
Hostess/Server, 03/2017 to 04/2017
Barcelona Tavern Calgary, Alberta
  • Attended to new tables promptly to answer first questions and take drink orders.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Project Manager Coca-Cola, 07/2016 to 09/2016
Mejía Asociados S.A Bogotá, Colombia
  • Implemented a set of comprehensive tracking processes to monitor Coca-Cola Project performance.
  • Designed all phases of Coca-Cola projects, from Phase I to Implementation.
  • Developed 25 executive presentations and reports to facilitate project evaluation and process improvement.
Sales Executive B2B, 04/2013 to 07/2016
Falabella de Colombia S. A.- Retail Company in Latin America Bogotá, Colombia
  • Recommended merchandise to companies based on their needs and preferences.
  • Built relationships with customers to increase likelihood of repeat business.
  • Contributed to team success by exceeding team sales goals by 121%.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Restaurant Supervisor, 04/2006 to 04/2013
ACR- Best Iconic restaurant, 3000 guest capacity, 700+ staff Bogotá, Colombia
  • Responsible for coordination of up to 15 hostess in restaurant with capacity of 2.500
  • Communicated all client reservations to appropriate staff.
  • Followed through with client requests in a timely manner.
  • Managed all front desk tasks, including the maintenance of client records and lab data.
  • Coordinated all aspects of guest services, including supply monitoring and facility maintenance
Education
Certificate: Human Resources Management, May, 2018
University of Manitoba - Winnipeg
BBA: Bachelor of Business Administration, 2013
La Sabana University - Bogotá, Colombia
Volunteer Work

CPHR Ambassador, 07/2018 to 07/2019

CPHR Alberta - Calgary, AB, Canada


Managing Consultant, 02/2013 to 06/2013

Foundation Niña María - Bogotá, Colombia

Additional Information
  •  Training in Excellence, leadership y solidarity, group Pharos, University La Sabana, 2012
  • Professional Tennis Player, rank #7 ATP, rank #3 Bogotá´s league, From 1993 to 2002
  • Yoga, Advance level, techniques: Vinyasa Flow, Bikram, Power Yoga. Meditation certificate Chopra Meditation Center. Workshop "Be Receptive" Sri Dharma Mittra
  • Events Organization, US TENNIS OPEN Colombia, 2002
This resume is created in 7 minutes.
Professional Summary
Pursing an entry level career for an Marketing position to utilize, critical thinking skills, and professionalism. Sales Representative who supplies customers with the latest facts, figures and trends in the market. Successful at building a strong sales team, thus achieving short and long-term company goals.
Skills
  • Internet research
  • Employee performance reviews
  • Strong written and verbal communication skills
  • Working night shift
  • General math skills
  • Knowledge of manufacturing standards/regulations
  • Marketing
  • Marketing sales
  • Basic computer skills
  • Strong team player
  • Supervisory experience
  • Inventory control practices
  • Good judgment
  • Industry safety equipment
  • A leadership
  • Telemarketing
    • Persuasive negotiator
    • Strategic account development
    Work History
    Account Executive, 01/2018 to Current
    FlashBanc Boca Raton, FL
    • Managed a portfolio of 20 accounts and $1000 in sales.
    • Completed daily outbound calls, up to 5 hours per day.
    • Negotiated prices, terms of sales and service agreements.
    • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
    • Quoted prices, credit terms and other bid specifications.
    • Identified prospective customers by using business directories and following leads from existing clients.
    Assembly Line Worker, 09/2017 to Current
    Kelly Services, Inc. Troy, MI
    • Disassembled, reassembled and corrected changeover.
    • Inspected and tested components, assemblies and power tools.
    • Built containers and pack parts in accordance with detailed packing specifications.
    • Verified part Numbers and placed parts in appropriate shipping containers.
    • Maintained counts and lifts, shifts and stocks materials and parts.
    • Observed all safety policies and procedures
    • Closely inspected parts to ensure they were clean and free of contaminants.
    Hi Lo Driver, 02/2016 to 01/2017
    Antolin Howell Howell, MI
    • Loaded the transfer truck with a front end loader.
    • Received cargo by removing it from trucks by hand.
    • Inspected product load for accuracy and safely transported it around the warehouse.
    • Maintained a neat and clean working area at all times.
    • Reported damage to racks, faulty equipment and other safety hazards to a supervisor.
    • Organized and secured stored materials and parts in designated area.
    • Loaded, transported and stacked materials.
    • Handled multiple tasks simultaneously to maximize work efficiency.
    • Communicated with floor managers to determine merchandise placement.
    • Maneuvered forklift safely in congested and confined areas.
    Community Recycling Specialist, 06/2014 to 10/2015
    Infinity Employment Group Southfield, MI
    • Promoted shop safety by working in a safe manner.
    • Inspected machine parts for conformance to product specifications.
    • Ensured timely response in picking and packing of reorders.
    • Communicated operational issues and changes to supervisor on regular basis.
    • Attended monthly safety meetings to ensure machine operation safety.
    • Provided outstanding customer service.
    • Set up station by receiving picking and packing order and gathering packing materials.
    Call Center Specialist, 08/2011 to 01/2012
    American Outbound Niles, MI
    • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    • Managed high call volume with tact and professionalism.
    • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
    • Managed call center from initial start-up to full operational status.
    • Met or exceeded service and quality standards every review period.
    Restaurant Supervisor, 07/1995 to 01/1996
    Domino's Pizza Mableton, GA
    • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
    • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
    • Correctly calculated inventory and ordered appropriate supplies.
    • Strategically developed effective marketing plans to increase sales and profits while managing costs.
    • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
    • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
    Sales Marketing Business Consulting, 01/1990 to 08/1992
    Amway Ada, MI
    • Matched purchase orders with invoices and recorded the necessary information.
    • Managed employee benefits program and filed quarterly sale tax .
    • Provided operational support for high-volume financial institution.
    • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
    Education
    Associate of Science: Science of Health Care Administrative Service, 2016
    Colorado Technical University - Colorado Springs, CO
    • Associate's Degree
    • Coursework includes: Speech and Communication, Sociology and Psychology
    Affiliations
    C.T.U Alumni
    Certifications
    HIPPA Cert.
    This resume is created in 7 minutes.
    Skills
  • Fluent in Spanish and English, written and verbal
  • Intermediate in Microsoft Word, Excel and PowerPoint
  • Positive, Friendly and people-oriented
  • Attention to detail
  • Excellent communication skills
  • Strong interpersonal skills
  • Superior organizational skills
  • Customer service-focused
  • Work History
    Chauffeur, 03/2017 to Current
    Bluebonnet Limo Austin Austin, TX
    • Scheduled and responded to reservation calls at specific times and locations
    • Transported high-value clients with professionalism and discretion
    • Operated all vehicle types, including SUV's, 15 Passenger Vans, and Town Cars
    • Recieved multiple positive reviews acknowledging dedication to excellent customer service
    Project Manager Assistant, 04/2011 to 06/2015
    BonTerra Psomas Pasadena, CA
    • Worked closely with lead biological monitors and project managers to prepare for 3 day forecast of construction
    • Participated in weekly resource allocation specialist meetings and daily conference calls
    • Managed all logistics required for the monitor, including renting vehicles, making hotel reservations, and tracking expenses using Microsoft Excel
    • Processed travel expenses and reimbursements
    • Managed and maintained Project Managers daily calendar
    Owner, 12/2003 to 12/2016
    Eclectique Healing Shop Miami and Los Angeles, CA
    • Increased weekly average client visit volume by 25% through marketing and improved scheduling each quarter
    • Counseled patients about general wellness, posture, nutrition, sleeping habits and stress management
    • Performed soft tissue therapies and corrective exercises to correct acute and chronic conditions
    • Created and sold products in over 20 stores locally and built a strong online presence
    • Kept track of monthly inventory for each store
    • Designed all print and marketing materials
    Real Estate Assistant, 07/2004 to 05/2006
    Keller Williams Realty Miami, FL
    • Created virtual tours of homes listed, providing potential buyers with additional exposure to properties on MLS
    •  Assembled documents for a closing
    • Drafted advertising and promotional materials for approval by the agent
    • Coordinated advertising with local publications
    • Recorded and deposited earnest money, security deposits, and rents
    • Computed commission checks and performed bookkeeping activities
    • Placed signs on properties
    • Acted as a courier to deliver documents, pick up keys, etc
    • Scheduled appointments for the agent
    • Gathered feedback on showings
    Admissions Coordinator, 12/2003 to 08/2005
    Educating Hands School of Massage Miami, FL
    • Exceeded Enrollment goals by 15% for each term
    • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
    • Conducted student interviews and admissions testing
    • Followed up with applicants to ensure enrollments
    • Processed Student Loan Applications
    • Coordinated guest speakers, food and decorations for Financial Night, Open House, and Career Night
    • Conducted Exit Interviews for graduates
    Territory Sales Manager, 05/1999 to 10/2001
    Alliant Foodservice Miami, FL
    • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts resulting in territory growth of 30% in the first year
    • Researched restaurants and developed a mix of products and service to meet needs;  worked closely with chefs and caterers to recommend products based on menu
    • Performed administrative duties, such as preparing sales budgets and reports, maintaining sales records, preparing price quotes and menu suggestions, and filing reports
    • Developed and grew customer base and maximized profitable sales
    • Managed deliveries to the routing schedule published by the transportation department; troubleshot any problems that occurred during the order process
    Restaurant Supervisor, 05/1996 to 04/2006
    Zuperpollo Restaurant Miami, FL
    • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
    • Skillfully interacted with external vendors to obtain the best quality in pricing and product
    • Processed orders on a computerized Point of Sale system
    Education
    Massage Therapy: Therapeutic Massage and Hydrotherapy , 2003
    Educating Hands School of Massage - Miami, FL
    • Coursework in Biology and Health Sciences
    • Coursework in Touchabilities, Massage, Hydrotherapy and Energy therapies
    • Continuing education in Thai Massage
    This resume is created in 7 minutes.
    Summary

    I'm a hardworking supervisor who is an efficient and creative shift leader with strong knowledge of the food and beverage industry. I Focus on setting high expectations and raising service standers.

    Highlights
    • Extensive hospitality background

    • Supervisory skills

    • Customer-oriented

    • Full service restaurant background

    • Staff scheduling knowledge

    • Micros Server Understanding
    • Stable work history

    • Food and beverage handling expert

    • Back of house operations understanding

    • Ability to handle/resolve problems

    • Menu development skills
    Experience
    08/2014
    Restaurant Supervisor Doubletree By Hilton (Interstate Hotels) Westborough, MA

    • Worked closely with the chef and cooks to determine menu plans for special events or occasions.


    • Regularly updated computer systems with new pricing and daily food specials.


    • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.


    • Carefully prepared weekly payroll to keep up with projected revenue for the week.


    • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.


    • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.


    • Assign tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines


    • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
    01/2010 to 08/2013
    Restaurant & Room Service Supervisor Radisson Hotel (Wedge Corporation) Chelmsford, MA

    Job Description: 


    • Schedule and direct staff in daily work assignments to maximize productivity.


    • Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met.


    • Minimize loss and misuse of equipment through proper restaurant supervision and staff training.


    • Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.


    • Develop and maintain exceptional customer service standards.


    • Ensure proper cleanliness is maintained in all areas of the bar and restaurant.


    • Perform checkouts of servers and bartenders to ensure that all tickets are accounted for.


    • Communicate well to establish positive relationships with guests and employees.
    Certifications and Credentials
    • Allergen Awareness certified

    • Crowd Control Manager certified

    • Servsafe Food Handler certified

    • T.I.P.S certified

    • Manager/Supervisor Of The Quarter (Fourth quarter 2013)

    • Doubletree By Hilton Spirit Of Care Award Winner (February 2014)
    This resume is created in 7 minutes.
    Summary

    Experienced Restaurant Manager overseeing two, high-volume multi-million dollar restaurants, exceeding budget in the first year of operations. Versed in planning daily operations, staffing and inventory management. High-energy hospitality manager highly effective at launching full-service hotels on schedule and within budget. Natural leader focused on motivating cross-functional teams. Committed to excellence in service with a focus on setting high expectations and raising service standards.

    Highlights
    • Excellent interpersonal skills
    • Ability to handle fast-paced environment
    • T.I.P.S. Certified
    • Team-oriented
    • Financial leader of multi-million dollar budget
    • Guest service oriented​
    • Staff development and management
    • Operations management​
    • Knowledge of POS systems
    • ServeSafe Mangement Certified
    Experience
    04/2017 to Current
    Food & Beverage Manager The Waterfront Beach Resort, a Hilton Hotel Huntington Beach, CA Developed five diamond service standards training program. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Created an amenity delivery system with successful inter-departmental execution. Organized and executed large party and holiday events for all outlets.  Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Optimized profits by controlling food, beverage and labor costs on a daily basis. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
    05/2015 to 04/2017
    Restaurant Manager Great Wolf Lodge Garden Grove, CA Opening managerial team of 603 room resort. Conducted departmental training for 200 employees. Direct management of two restaurants with 80 employees and combined $8,000,000 in revenue. Creation and implementation of service standards, policy, and run of show. Encouraged inter-departmental communication and cooperation. Financial leader with working knowledge of forecasting, PNL, and budget. Raise NPS score 20% through implementation of incentive programs while utilizing the Four Disciplines of Execution. Optimized profits by controlling food, beverage and labor costs on a daily basis. Organization and execution of high volume groups and events. Weekly scheduling and payroll with forecasted revenue and labor. Purchasing food, beverage, and operating supplies with vendor negotiation and bi-weekly inventory. Menu planning and collaboration with Executive Chef. Consistently obtained highest rating from the county health department. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
    04/2015 to 01/2016
    Restaurant Supervisor Great Wolf Lodge Grand Mound, WA

    Developed and maintained exceptional customer service standards. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored restaurants and took appropriate action to ensure food quality and service standards were consistently met while maintaining open communication with back of house. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Consistently maintained high levels of cleanliness, organization, storage, and sanitation.

    08/2013 to 07/2014
    Case Manager II Confederated Tribes of Siletz Indians Siletz, OR

    Provide services to Siletz children and families; maintain and monitor foster placements; develop case plans and visitation agreements; provide case management; prepare pre-trial, pre-sentence, evaluations, treatment plans for State and Tribal court; give expert witness testimony; coordinate and lead family unity, CRB, and provider meetings; assist with gathering of baseline statistics and preparation of program reports; provide individual and family therapy to those indicating a need for such an approach to problem solving; utilize existing social welfare and medical resources; provide training to other human service workers; assist in planning implementing, and conducting the Tribe's Indian Child Welfare Program in accordance with mandates of the Indian Child Welfare Act of 1978. Trained in computer programs such as ORKIDS, EagleSun, and OJIN with knowledge of social service programs such as Title IV-E, ICWA, and State and Tribal grants.

    01/2010 to 12/2012
    Behavioral Support Specialist The Child Center - Day Treatment & ICTS Springfield, OR

    Qualified mental health associate coordinating with child and family therapists, providing behavioral support to intensive community treatment level service clients. Taught psychosocial skills in the home, school, and community while determining intervention strategies while collecting data. Creation and implementation of safety plans. Collaboration with school and community partners. Individualized service and support plan creation and reviews with consistent communication with team leader on progress of goals. Provide families with community resources and design systematic procedures that result in lasting positive changes in individual student behaviors.

    09/2009 to 06/2010
    General Manager The Black Pearl Bar & Grill Lincoln City, OR

    Start up management roll; position encompassed estimate food consumption and cost; place orders with suppliers; creation and management of budget and employee records; prepare payroll; meet with sales representatives; recruit, hire, and oversee training for staff; develop successful menu items and assign prices based on cost analysis; and resolve customer complaints regarding food quality or service. 

    04/2008 to 10/2009
    Server Gracie's Sea Hag Depoe Bay, OR

    Server for fast paced customer based local restaurant; duties include providing sensational customer service; detailed knowledge of menu; processing payments; preparatory and closing tasks.

    06/2006 to 04/2008
    Customer Service Agent Horizon Airlines Wenatchee, WA

    Responsible for assisting customers with travel needs such as answering inquiries; ticketing; checking-in passengers, and boarding flights in a fast-paced environment; evaluate and prepare flights by arranging seat assignments and load; perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcement, and confirming cabin security; flight operations; aircraft dispatch; monitor and implement security procedures; and safety review.

    08/2003 to 08/2005
    Busser/Server/Host J. J. Hills Leavenworth, WA

    Assisted diners with seating as needed. Informed patrons of establishment specialties and features. Took necessary steps to meet customer needs and effectively resolve food or service issues. Inspected dining and serving areas to ensure cleanliness and proper setup Performed serving, cleaning, and stocking duties in establishments. Assisted manager with breakfast, fine dining, and catering.

    Education
    2014
    Bachelor of Arts: Psychology University of Oregon Eugene Eugene, OR, US University of Oregon Eugene, OR Bachelor of Arts: Psychology
    2005
    Associate of Arts: Arts & Sciences Wenatchee Valley College Wenatchee, WA, US

    2005 Wenatchee Valley College Wenatchee, WA Associate of Arts & Sciences: Psychology