Restaurant Supervisor resume examples

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Routinely answered customer questions regarding merchandise and pricing.

Safely loaded and unloaded deliveries according to size of load and content description.

Submitted all delivery documentation in a timely manner.

Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.

Reported all accidents, damage and malfunctions involving company equipment to management.

Operated delivery vans in accordance with company safety policies and procedures.

Established and maintained excellent customer relationships.

Delivered products to dealer locations as scheduled and as requested.

Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.

Answered customer questions regarding delivery promptly and accurately.

Operated delivery vans in accordance with company safety policies and procedures.

Established and maintained excellent customer relationships.

Carefully interviewed, selected, trained and supervised staff.

Correctly calculated inventory and ordered appropriate supplies.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

• Consistently provided professional, friendly and engaging service.
• Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.
• Maintained clean dining room, lobby and service areas at all times.
• Precisely described menu items and special offerings and appropriately identified wine pairings.

• Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
• Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.
• Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

• Consistently provided professional, friendly and engaging service.
• Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Provided friendly and attentive service.
• Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
• Skillfully promoted items on beverage lists and restaurant specials.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.

• Carried out supervisory responsibilities in accordance with company policies and applicable laws.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
• Supervised, trained and developed team members in accordance with company policies and procedures.
• Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
• Maintained high standards of cleanliness and sanitation.
• Consistently provided professional, friendly and engaging service.

• Utilized exceptional communication to connect with customers, assess needs and present solutions.
• Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution. 

• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
• Consistently provided professional, friendly and engaging service.

• Attended to new tables promptly to answer first questions and take drink orders.
• Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

• Implemented a set of comprehensive tracking processes to monitor Coca-Cola Project performance.
• Designed all phases of Coca-Cola projects, from Phase I to Implementation.
• Developed 25 executive presentations and reports to facilitate project evaluation and process improvement.

• Recommended merchandise to companies based on their needs and preferences.
• Built relationships with customers to increase likelihood of repeat business.
• Contributed to team success by exceeding team sales goals by 121%.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

• Responsible for coordination of up to 15 hostess in restaurant with capacity of 2.500
• Communicated all client reservations to appropriate staff.
• Followed through with client requests in a timely manner.
• Managed all front desk tasks, including the maintenance of client records and lab data.
• Coordinated all aspects of guest services, including supply monitoring and facility maintenance
  

• Disassembled, reassembled and corrected changeover.
• Inspected and tested components, assemblies and power tools.
• Built containers and pack parts in accordance with detailed packing specifications.
• Verified part Numbers and placed parts in appropriate shipping containers.
• Maintained counts and lifts, shifts and stocks materials and parts.
• Observed all safety policies and procedures
• Closely inspected parts to ensure they were clean and free of contaminants.

• Loaded the transfer truck with a front end loader.
• Received cargo by removing it from trucks by hand.
• Inspected product load for accuracy and safely transported it around the warehouse.
• Maintained a neat and clean working area at all times.
• Reported damage to racks, faulty equipment and other safety hazards to a supervisor.
• Organized and secured stored materials and parts in designated area.
• Loaded, transported and stacked materials.
• Handled multiple tasks simultaneously to maximize work efficiency.
• Communicated with floor managers to determine merchandise placement.
• Maneuvered forklift safely in congested and confined areas.

• Promoted shop safety by working in a safe manner.
• Inspected machine parts for conformance to product specifications.
• Ensured timely response in picking and packing of reorders.
• Communicated operational issues and changes to supervisor on regular basis.
• Attended monthly safety meetings to ensure machine operation safety.
• Provided outstanding customer service.
• Set up station by receiving picking and packing order and gathering packing materials.

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Managed high call volume with tact and professionalism.
• Oversaw call center employees to ensure customer satisfaction goals were consistently met.
• Managed call center from initial start-up to full operational status.
• Met or exceeded service and quality standards every review period.

• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
• Correctly calculated inventory and ordered appropriate supplies.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Matched purchase orders with invoices and recorded the necessary information.
• Managed employee benefits program and filed quarterly sale tax .
• Provided operational support for high-volume financial institution.
• Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.

• Worked closely with lead biological monitors and project managers to prepare for 3 day forecast of construction
• Participated in weekly resource allocation specialist meetings and daily conference calls
• Managed all logistics required for the monitor, including renting vehicles, making hotel reservations, and tracking expenses using Microsoft Excel
• Processed travel expenses and reimbursements
• Managed and maintained Project Managers daily calendar

• Increased weekly average client visit volume by 25% through marketing and improved scheduling each quarter
• Counseled patients about general wellness, posture, nutrition, sleeping habits and stress management
• Performed soft tissue therapies and corrective exercises to correct acute and chronic conditions
• Created and sold products in over 20 stores locally and built a strong online presence
  
• Kept track of monthly inventory for each store
• Designed all print and marketing materials

• Created virtual tours of homes listed, providing potential buyers with additional exposure to properties on MLS
•  Assembled documents for a closing
• Drafted advertising and promotional materials for approval by the agent
• Coordinated advertising with local publications
• Recorded and deposited earnest money, security deposits, and rents
• Computed commission checks and performed bookkeeping activities
• Placed signs on properties
• Acted as a courier to deliver documents, pick up keys, etc
• Scheduled appointments for the agent
• Gathered feedback on showings

• Exceeded Enrollment goals by 15% for each term
• Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
  
• Conducted student interviews and admissions testing
• Followed up with applicants to ensure enrollments
• Processed Student Loan Applications
• Coordinated guest speakers, food and decorations for Financial Night, Open House, and Career Night
• Conducted Exit Interviews for graduates

• Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts resulting in territory growth of 30% in the first year
• Researched restaurants and developed a mix of products and service to meet needs;  worked closely with chefs and caterers to recommend products based on menu
• Performed administrative duties, such as preparing sales budgets and reports, maintaining sales records, preparing price quotes and menu suggestions, and filing reports
• Developed and grew customer base and maximized profitable sales
• Managed deliveries to the routing schedule published by the transportation department; troubleshot any problems that occurred during the order process

• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  
• Skillfully interacted with external vendors to obtain the best quality in pricing and product
• Processed orders on a computerized Point of Sale system