Restaurant Supervisor resume examples

• Handled all customer relations issues in a gracious manner and in accordance to set guidelines .
• Answered customer telephone calls in an appropriate manner in regards to booking functions, customer complaints and suppliers enquiries.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully maintained safety and sanitation policies handling food and beverages.
• Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.

• Explained exercise modifications and contraindicated movements to participants with a history of injury or mobility issues.
• Cultivated positive relationships with participants by interacting with them during group classes.
• Greeted all members in a professional and friendly manner.
• Assessed individual progress and suggested appropriate changes.
• Taught a variety of group exercise classes, including BJJ and Boxing.

• Examined merchandise to verify stock availability that it was correctly priced and displayed online.
• Conducted warehouse inventories twice yearly.
• Helped customers with questions, problems and complaints in person and via telephone.
• Stocked shelves and supplies and organized displays in gym stores.
• Organized racks and shelving to maintain the visual appeal of the warehouse.

• Cleaned and organized eating, service, and kitchen areas.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
• Took food orders and relayed orders to kitchens with clear kitchen
• Notified management of ordering needs.
• Notified a manager if a guest was intoxicated.
• Verified that guests at the bar were of legal age.
• Enthusiastically and appealingly described food and drink specials to guests.
• Promoted to Supervisor within 6 months after displaying excellent customer service and diligence in following procedures.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Routinely answered customer questions regarding merchandise and pricing.

Safely loaded and unloaded deliveries according to size of load and content description.

Submitted all delivery documentation in a timely manner.

Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.

Reported all accidents, damage and malfunctions involving company equipment to management.

Operated delivery vans in accordance with company safety policies and procedures.

Established and maintained excellent customer relationships.

Delivered products to dealer locations as scheduled and as requested.

Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.

Answered customer questions regarding delivery promptly and accurately.

Operated delivery vans in accordance with company safety policies and procedures.

Established and maintained excellent customer relationships.

Carefully interviewed, selected, trained and supervised staff.

Correctly calculated inventory and ordered appropriate supplies.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Liaise with head chef

Rosters

Cash up procedures 

Stock control 

Customer satisfied 

Lock up procedures 

All aspects of OHAS

Barista qualified 

Wine/tapas bar supervision 

All bookings of functions 

Running of functions 

• Greeted guests in a timely and professional manner.
• Received beverage orders from wait staff and delivered beverages to guests.
• Managed strict beverage control to minimize waste.
• Closed out cash register and prepared cashier report.
• Consistently used suggestive selling techniques.
• Ensured liquor was secured at the end of shifts.
• Upheld strict cash handling procedures.
• Adhered to state laws regarding alcoholic beverage service.
• Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
• Verified that guests at the bar were of legal age.
• Maintained a consistent, regular attendance record.
• Maintained full knowledge of beverage lists and promotions.
• Processed orders on a computerized Point of Sale system.
• Conducted monthly inventory.

• Collaborated with maintenance and housekeeping 
• Recruited and trained new members of the guest service team.
• Resolved service-related problems in a timely manner.
• Kept all room cleans/services to minimal whilst not compromising on quality
• All rooms were completed to upmost standard and perfection 
• Spring cleans
• Reported in professional manner to management 
• Attention to every detail 

• Partnered successfully with bar, reception, food and beverage, marketing departments to produce one of London's most recognisable Venues. 
• Exceeded company objectives with many nights full compacity for a variety of sporting events shown live in over 65 screens. 
• Hired and trained all new staff and compliance of existing staff.
• Competently designed new monthly flyers/posters 
• Arranged, implemented and ran many themed nights
• Liaised with some of London's largest venues
• Exceptionally oversaw the running of all aspects of all departments. 
• Frequently was invited by owner to liaise with him personally about marketing/promotional endeavours 

• Consistently provided professional, friendly and engaging service.
• Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.
• Maintained clean dining room, lobby and service areas at all times.
• Precisely described menu items and special offerings and appropriately identified wine pairings.

• Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
• Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.
• Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

• Consistently provided professional, friendly and engaging service.
• Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Provided friendly and attentive service.
• Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
• Skillfully promoted items on beverage lists and restaurant specials.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.

• Carried out supervisory responsibilities in accordance with company policies and applicable laws.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
• Supervised, trained and developed team members in accordance with company policies and procedures.
• Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
• Maintained high standards of cleanliness and sanitation.
• Consistently provided professional, friendly and engaging service.