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Professional Summary
Hospitality professional with over 7+ years experience behind the bar, on the coffee machine and running a section in fast paced environments. Looking for a change of scenery with an opportunity to learn new things and be part a successful team.
Skills
  • Engaging personality
  • Handling difficult customers
  • Clear and effective communication
  • Fast learner
  • Customer-oriented
  • Upselling specials 
  • Work History
    Restaurant Supervisor, 10/2016 to Current
    Steel Tree @ Settlers Baldivis, WA
    • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
    • Recognized and formally acknowledged outstanding staff performance to boost morale and productivity.
    • Created fun team building activities to engage staff in up-selling to meet revenue targets.
    • Prepared for and executed new drinks menu implementations.
    • Closed out cash register and prepared daily banking.
    Restaurant Supervisor, 01/2014 to 10/2016
    Steel Tree @ Foreshore Rockingham, WA
    • Handled all customer relations issues in a gracious manner and in accordance to set guidelines .
    • Answered customer telephone calls in an appropriate manner in regards to booking functions, customer complaints and suppliers enquiries.
    • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
    • Carefully maintained safety and sanitation policies handling food and beverages.
    • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
    Martial Arts Instructor, 03/2014 to Current
    The Arena Mixed Martial Arts Rockingham, WA
    • Explained exercise modifications and contraindicated movements to participants with a history of injury or mobility issues.
    • Cultivated positive relationships with participants by interacting with them during group classes.
    • Greeted all members in a professional and friendly manner.
    • Assessed individual progress and suggested appropriate changes.
    • Taught a variety of group exercise classes, including BJJ and Boxing.
    Store Person for Online Store, 03/2011 to 01/2014
    Australian Fight Distributors Rockingham , WA
    • Examined merchandise to verify stock availability that it was correctly priced and displayed online.
    • Conducted warehouse inventories twice yearly.
    • Helped customers with questions, problems and complaints in person and via telephone.
    • Stocked shelves and supplies and organized displays in gym stores.
    • Organized racks and shelving to maintain the visual appeal of the warehouse.
    Waitstaff All-Rounder, 10/2008 to 02/2011
    Steel Tree @ Settlers Baldivis, WA
    • Cleaned and organized eating, service, and kitchen areas.
    • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
    • Took food orders and relayed orders to kitchens with clear kitchen
    • Notified management of ordering needs.
    • Notified a manager if a guest was intoxicated.
    • Verified that guests at the bar were of legal age.
    • Enthusiastically and appealingly described food and drink specials to guests.
    • Promoted to Supervisor within 6 months after displaying excellent customer service and diligence in following procedures.
    Education
    High School Diploma: 2008
    Tranby College - Baldivis, WA

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    Professional Summary
    Friendly and enthusiastic customer service representative who consistently meets customer service satisfaction goals.
    Skills
    • Inventory control and record keeping
    • Strong work ethic
    • Shipment processing
    • Fluent in Spanish
    • Customer-oriented
    • Computer literate
    • Personable
    • Active listening skills
    • Stocking
    Work History
    Warehouse Assistant, 08/2006 to Current
    A.L. Lightech IncOrange, CA

    Invoiced daily purchase orders after receiving them via email or over the phone


    Assisted in monthly cycle counts and inventory of products


    Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.


    Answered product questions with up-to-date knowledge of sales and store promotions.


    Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.


    Helped drive sales goals and achieve monthly quotas.


    Routinely answered customer questions regarding merchandise and pricing.


    Learned, referenced and applied product knowledge information.


    Participated in physical inventory counts every 6 months


    Loaded products weighing up to 2500 pounds onto trailers for delivery.


    Loaded and unloaded pieces into boxes for shipment.


    Trained staff on material handling processes to reduce shipping times.

    Customer Service , 07/2005 to 06/2006
    Signature Party RentalsSanta Ana, CA
    Conducted research to address customer concerns.

    Called and confirmed customer orders every day.

    Filed and organized daily mail, invoices, and purchase orders.


    Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.


    Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.


    Routinely answered customer questions regarding merchandise and pricing.

    Driver, 07/2003 to 06/2005
    CR TropicalsSanta Ana, Ca

    Safely loaded and unloaded deliveries according to size of load and content description.


    Submitted all delivery documentation in a timely manner.


    Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.


    Reported all accidents, damage and malfunctions involving company equipment to management.


    Operated delivery vans in accordance with company safety policies and procedures.


    Established and maintained excellent customer relationships.

    Driver, 01/2000 to 06/2003
    WorldpacSanta Ana, CA

    Delivered products to dealer locations as scheduled and as requested.


    Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.


    Answered customer questions regarding delivery promptly and accurately.


    Operated delivery vans in accordance with company safety policies and procedures.


    Established and maintained excellent customer relationships.

    Restaurant Supervisor, 09/1995 to 12/2000
    Bruegger's BagelsSanta Ana, CA

    Carefully interviewed, selected, trained and supervised staff.


    Correctly calculated inventory and ordered appropriate supplies.


    Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.


    Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

    Education
    High School Diploma: 1997
    Newport Harbor High School - Newport Beach, CA
    Additional Information

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    Professional Summary

    Highly proactive manager with a number of establishments  years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations, promotions and guest relations. 


    Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.


    Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.


    Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.


    Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.


    Work History
    • Cafe Manager
    • Old Bakery on Eighth
    • Maylands, WA
    • April 2007 to January 2012
    Responsible for all aspect of front and back of house management. Including but not limited too;


    Wages 

    Stock order and control

    Cashing up procedures 

    Staff rostering 

    Promotional and marketing

    All OHAS control

    Booking all functions including weddings

    Hiring

    Barista qualified including training of staff

    Food prep and service qualified including breakfast/lunch service

    Renee would often bake fresh daily for the Cafes cakes, biscuits/slices/muffins in accordance with all hygiene guidelines. 

    • Restaurant Supervisor
    • Zander's
    • Scarborough, WA
    • May 2006 to March 2007
    All aspect of restaurant supervision, including but not limited to;


    Liaise with head chef

    Rosters

    Cash up procedures 

    Stock control 

    Customer satisfied 

    Lock up procedures 

    All aspects of OHAS

    Barista qualified 

    Wine/tapas bar supervision 

    All bookings of functions 

    Running of functions 

    • Bar Manager
    • Twin Towns Services Club
    • Tweed Heads, NSW
    • February 2004 to June 2005
    • Greeted guests in a timely and professional manner.
    • Received beverage orders from wait staff and delivered beverages to guests.
    • Managed strict beverage control to minimize waste.
    • Closed out cash register and prepared cashier report.
    • Consistently used suggestive selling techniques.
    • Ensured liquor was secured at the end of shifts.
    • Upheld strict cash handling procedures.
    • Adhered to state laws regarding alcoholic beverage service.
    • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
    • Verified that guests at the bar were of legal age.
    • Maintained a consistent, regular attendance record.
    • Maintained full knowledge of beverage lists and promotions.
    • Processed orders on a computerized Point of Sale system.
    • Conducted monthly inventory.
    • Housekeeping Supervisor
    • Twin Towns Services Club
    • Tweed Heads, NSW
    • June 2005 to December 2006
    • Collaborated with maintenance and housekeeping 
    • Recruited and trained new members of the guest service team.
    • Resolved service-related problems in a timely manner.
    • Kept all room cleans/services to minimal whilst not compromising on quality
    • All rooms were completed to upmost standard and perfection 
    • Spring cleans
    • Reported in professional manner to management 
    • Attention to every detail 
    • Promotions Director
    • The Sports Cafe
    • London, UK
    • March 2002 to October 2003
    • Partnered successfully with bar, reception, food and beverage, marketing departments to produce one of London's most recognisable Venues. 
    • Exceeded company objectives with many nights full compacity for a variety of sporting events shown live in over 65 screens. 
    • Hired and trained all new staff and compliance of existing staff.
    • Competently designed new monthly flyers/posters 
    • Arranged, implemented and ran many themed nights
    • Liaised with some of London's largest venues
    • Exceptionally oversaw the running of all aspects of all departments. 
    • Frequently was invited by owner to liaise with him personally about marketing/promotional endeavours 
    Education
    • High School Diploma
    • Saint Joseph's Collage
    • Banora Point, NSW
    • Certificate 3 in Hospitality - Hospitality
    • Kingscliff TAFE
    • NSW
    • 1998
    Skills
    Certificate 3 in Hospitality 


    Highly Skilled in customer relations 

    Highest level of professionalism 

    Qualified Barista 

    Extremely competent in sales and Promotions 

    Time efficient and organised 

    a little more about renee
    Renee has over 20 years within the hospitality/tourism sector and has worked for some incredible venues, both nationally and internationally. 


    A mother to an Autistic child and wife to a retired Special Forces Soldier, Renee is extremely competent and thrives on organisation for success. 

    Some time off to concentrate on family commitments, Renee is focused on rejoining the work force and would be a valuable asset to any role she chooses.

    Renee is also a part time Beauty Therapist

    Renee also performs with her live duo act and has played both nationally and internationally.

    An upstanding citizen with no criminal history 

    Own vehicle and current drivers license 

    Reliable. Honest.Driven. 

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    Professional Summary

    High skilled individual with exceptional management experience and customer-oriented with excellent interpersonal and communication skills. Seeking to obtain an Apprentice Electrician position in an organization that will allow me to strengthen, expand, and utilize my electrical training and skills.

    Skills
    • Residential wiring and installations.
    • Wiring and terminations for the installations of 3-way and 4-way switches, duplex receptacles, GFCI, lighting fixtures, and ceiling fans.
    • Knowledge on the depth, lengths, and heights recommended for the installation service entrance conductors underground, through roof overhang, or mounted on surface of homes.
    • Pulling wire through conduit with fish tapes. Mounting heights for switch, receptacles, fans, and light fixtures.
    • The depth, lengths, and heights recommended for the installation service entrance conductors underground, through roof overhang, or mounted on surface of homes.
    • Installation of fluorescent ballast.
    Work History
    Waiter, 08/2017 to 01/2018
    True Food Kitchen Houston , TX
    • Assertively upsold alcoholic beverages, appetizers and desserts.
    • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
    • Explained menu options in detail so that customers could make educated decisions on food items.
    Shift Lead , 06/2016 to 09/2017
    Peli Peli The Galleria Houston , TX
    • Consistently provided professional, friendly and engaging service.
    • Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.
    • Maintained clean dining room, lobby and service areas at all times.
    • Precisely described menu items and special offerings and appropriately identified wine pairings.
    Assistant Restaurant Manager, 06/2015 to 06/2016
    Canyon Cafe Houston , TX
    • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
    • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
    • Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.
    • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
    • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
    Server, 08/2013 to 06/2015
    Maggianos Houston , TX
    • Consistently provided professional, friendly and engaging service.
    • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
    • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
    Food Server, 04/2012 to 03/2014
    Del Friscos Double Eagle Steak House Houston , TX
    • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
    • Provided friendly and attentive service.
    • Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
    • Skillfully promoted items on beverage lists and restaurant specials.
    • Displayed enthusiasm and knowledge about the restaurant's menu and products.
    Restaurant Supervisor, 01/2012 to 01/2013
    MCormicks & Shmicks Steaks and Seafood Houston , TX
    • Carried out supervisory responsibilities in accordance with company policies and applicable laws.
    • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
    • Supervised, trained and developed team members in accordance with company policies and procedures.
    • Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
    • Maintained high standards of cleanliness and sanitation.
    • Consistently provided professional, friendly and engaging service.
    Education
    High School Diploma: Lamar High School - Houston, TX
    Electrical Technician Program , 2018
    Houston School of Carpentry - Houston, TX
    Film Making & Production , 2005
    Houston Community College - Houston, TX
    Certifications

    Apprentice Electrical Licence, TDLR

    T.A.B.C. Certification and Food Handler Certification 

    ServSafe Food Manager Certification 

    Film Production Media Studies Certification