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Summary

Highly skilled hospitality professional with over 20 years of experience with an eye for detail.  Seeking a banquet or restaurant server position, in a luxury hotel, upscale restaurant or country club where knowledgeable service is valued and room for advancement is available.

Skills
  • Excellent communicator
  • Accurate and detailed oriented
  • Customer-focused
  • Team player
  • Organized
  • Flexible
  • Pro-active
  • Extensive hospitality background
Experience
09/2019 - Current
Delaware North Boston, MA Server
  • -Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Partnered with team members to efficiently serve food and beverages.
  • Restocked non-perishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales up to 33%.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items
01/2017 - Current
Jaxson Holmes Private Services Boston, MA Entrepreneur

I attend to needs of my clients with regards to private parties and gatherings they put together. My duties are to make sure all the needs of my client and the guest are fulfilled. I do all the work so my clients can enjoy their guest, as well as their party.

  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Earned reputation for good attendance and hard work.
08/2018 - 01/2019
Lowes Companies Inc Mooresville, NC Pro Services
  • Assisting contractors with new orders and helping them with current projects.
  • Using Genesis systems to get an estimated cost for projects
  • Opening up business accounts
  • Inform contractors of upcoming promotions
  • Inventory and safety checks
03/2018 - 10/2018
Aramark Fenway park Boston , MA Server
  • Greeted guests and communicated about wait time.
  • Answered questions about menu selections and made recommendations when requested.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
07/2017 - 04/2018
Celebrations Distinctive Catering Manchester, NH Banquet Server


  • Provides excellent customer service at New Hampshire's premier catering venue
  • Sets-up, breaks-down and serves catering events in private homes, businesses and other locations.
02/2015 - 01/2017
Family Caregiver Nashua, NH
  • Provided home care for disabled mother in her home until her death. 
05/2013 - 01/2015
Catering By Andrew Brookline, MA Banquet Server
  • Boston's premier Kosher caterer.
  • Provided setup, service and breakdown for private functions in Synagogues, temples, private homes, hotels and offices.
06/2012 - 08/2013
Anthony's Pier 4 Boston, MA Server and Banquet Server
  • Iconic busy Boston waterfront seafood restaurant.
  • Demonstrated genuine hospitality while serving and establishing rapport with guests.
10/2008 - 04/2013
Family Caregiver Nashua, NH
  • Provided home care for aunt with Alzheimer's until her death.
06/2010 - 06/2011
Dedham Country and Polo Club Dedham, MA Banquet Server. and Server and Bartender
  • Exclusive country club setting
10/2007 - 09/2008
Four Seasons Hotel Boston, MA Room Service Server And Ordertaker
  • 5 Diamond hotel in downtown Boston
  • Offered discretionary service to heads of state, politicians and celebrity guests.
  • Professionally delivered food and beverages to guest rooms and private residences with a distinct eye for detail
06/2004 - 10/2007
State Room: A Longwood Events Venue Boston, MA Banquet Server, Bartender and Back of House Supervisor
  • Highly rated urban event space offering unmatched views perched atop 60 State Street. Offering luxury weddings, corporate events, fund and bar mitzvahs.
  • Banquet Server/ Bartender as well as managing and organizing the back of house banquet equipment
  • Assisted with the scheduling and staffing needs for service team. 
08/1997 - 08/2004
Marriott Burlington, Ma Banquet Server
  • Extremely Busy Hotel in Boston suburb specializing in Indian weddings, corporate breakfasts and luncheons.
12/1995 - 07/1997
Sherton Hotel Nashua, NH Banquet Server
  • High volume wedding venue and convention property.
Education
Hesser College now called Southern New Hampshire University Manchester, NH Hospitality Management
Boston Bartending School Nashua, NH Certificate: Mixology
TIPS Certification Boston, MA
This resume is created in 7 minutes.
Professional Summary
Hard worker and motivated to learn new trades and skills. Interested in growing a career and fostering leadership capabilities. Outgoing and familiar with cash and food handling procedures as well as possessing strong communication and time management skills.
Skills
  • Organized multi-tasker
  • Quick learner
  • Customer-oriented
  • Machine servicing
  • Power and hand tools
  • Point of Sale (POS) system operation
  • Fast and efficient service worker
  • Capable of heavy lifting
  • Dependable and reliable
Work History
Server, 10/18 to 12/18
Donatos Italian resturant Alpine, CA
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Described menu items, special offerings and appropriately identified wine pairings.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Received frequent customer compliments for going above and beyond normal duties.
Team Member, 07/18 to 09/18
Dickey's Barbecue Pit Alpine, CA
  • Delivered quality service by providing a warm and welcoming environment.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Maintained clean dining room, lobby and service areas at all times.
  • Processed credit cards, checks, gift cards and coupons.
Service Technician, 01/2017 to 01/2017
Alternative Pool Systems Alpine, CA
  • Installed machinery, equipment and new and replacement parts.
  • Transferred tools, parts, equipment and supplies to and from work stations.
  • Followed a routine maintenance checklist.
  • Maintained shop, company equipment and inventory.
  • Completed daily inventories of supplies and equipment.
  • Frequently diagnosed mechanical problems and determined how to correct them.
Team Trainer, 01/2013 to 01/2017
Taco Bell El Cajon, CA
  • Verified that prepared food met all standards for quality and quantity.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Handled currency and credit transactions quickly and accurately.
Education
GED: 2008
Foothills Adult Center - El Cajon, CA
This resume is created in 7 minutes.
Summary
Detail-oriented student with strong technical skills and the ability to learn concepts quickly.
Skills
  • Cooperative team member
  • Outstanding interpersonal skills
  • Computer proficient
  • Microsoft Office, Excel, PowerPoint proficiency
  • Quick learner
  • Strong verbal communication
  • Collaborative team member
  • Energetic and organized
  • Customer Service Focused
Experience
06/2019 - Current
Twin Peaks Restaurant Kennesaw, GA Server
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
11/2018 - 08/2019
Kroger Powder Springs, GA Cashier
  • Assessed customer needs and responded to questions.
  • Cleaned and straightened work area. 
  • Issued receipts for purchases and gifts.
  • Bagged merchandise by following standard procedures.
  • Operated cash register with proficiency.
  • Provided professional and courteous service at all times.

04/2016 - 10/2017
Six Flags Over Georgia Austell , GA Customer Service & Game Team Member
  • Operated game stations and interacted with park guests in order to promote games.
  • Encouraged guests to play games, explain rules and procedures and to oversee operations of game station.
  • Attracted guests to game station and getting them excited to play
  • Made change and collected money from guests
  • Awarded prizes and kept game station stocked with merchandise
  • Counted out cash drawer and reported to supervisor at the end of the day
  • Complied with safety and fire procedures
08/2012 - 05/2017
1st Step Learning Academy Powder Springs, GA Youth Administrative Assistant
  • Responsible for assigned campers on a daily basis and to assist with the entire unit duties as assigned.
  • Participated in programs and activities with campers giving guidance and leadership.
  • See that activities are carried out in a manner consistent with Safety and good judgment.
  • Serve as a role model and guide campers in appropriate behaviors, language, attitudes, and activities. 
Education and Training
2018
McEachern High School Powder Springs, GA, United States  - Diploma
LaGrange College LaGrange, GA, United States  - B.S. Psychological Science
Affiliations
  • Elite Women of Excellence
  • Diamonds & Pearls
  • Fellowship for Christian Athletes
  • SADD (Students Against Destructive Decisions)
Community Service
  • Retail Assistant, Reflections of Trinity Thrift Store, 2017
  • Volunteer, Ron Anderson Community Center, 2017
  • Volunteer, Booth Ward Community Center, 2017
  • Volunteer, Crawford Day of Service, 2013-2016
  • Med Kids Program, Children's Healthcare of Atlanta, 2014
Extra-Curricular Activities
  • Hiram High School Junior Varsity Volleyball Team (2014-2015)
  • John McEachern High School Varsity Volleyball Team (2016-2018)
  • LaGrange College Volleyball Team (2018 - Present)
  • Push One Club Volleyball Team (2014-2018)
This resume is created in 7 minutes.
Professional Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Skills
  • Customer-focused
  • Quick learner
  • Effective trainer
  • Strong communication skills
  • Merchandising and displays
  • Detail-oriented
  • Goal-oriented
  • Excellent work ethic
Work History
11/2018 - Current Cashier | Mcdonalds - Endicott, NY
  • Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.
  • Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
  • Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change.
  • Engaged customers warmly and provided immediate and dedicated assistance.
07/2018 - Current Server | Friendly's Restaurant - Endicott, NY
  • Verified meal contents against orders to prevented delays by quickly addressing and correcting problems.
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
  • Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Trained incoming staff regarding restaurant's practices, culture and procedures.
03/2018 - 07/2018 Customer Service Representative | Paper Alternative Solutions,Inc. - Endicott, NY
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Directed calls to appropriate individuals and departments.
  • Asked open-ended questions to assess customer needs.
  • Scored in top 10% of employees in successful resolution of issues.
  • Politely assisted customers via telephone.
  • Answered customer telephone calls promptly and in an appropriate manner.
10/2016 - 02/2018 Cashier/Server | Dunkin Donuts - Vestal, NY
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Verified that prepared food met all standards for quality and quantity.
01/2016 - 10/2016 Sales Associate/Cashier | Weis Markets - Binghamton, NY
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Developed knowledge about products and sales items to answer shoppers' questions.
01/2014 - 01/2015 Unit Aide | Willow Point Nursing Home - Vestal, NY
  • Maintained a clean, healthy and safe environment.
  • Transported patients to other areas of the hospital in wheelchairs and gurneys.
  • Answered patient calls for care and feeding.
  • Reported any unusual circumstances in the patients' condition or environment.
Education
2011 Boces Endicott Learning Center, Endicott, NY GED: