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Summary

Highly skilled hospitality professional with over 20 years of experience with an eye for detail.  Seeking a banquet or restaurant server position, in a luxury hotel, upscale restaurant or country club where knowledgeable service is valued and room for advancement is available.

Skills
  • Excellent communicator
  • Accurate and detailed oriented
  • Customer-focused
  • Team player
  • Organized
  • Flexible
  • Pro-active
  • Extensive hospitality background
Experience
09/2019 - Current
Delaware North Boston, MA Server
  • -Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Partnered with team members to efficiently serve food and beverages.
  • Restocked non-perishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales up to 33%.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items
01/2017 - Current
Jaxson Holmes Private Services Boston, MA Entrepreneur

I attend to needs of my clients with regards to private parties and gatherings they put together. My duties are to make sure all the needs of my client and the guest are fulfilled. I do all the work so my clients can enjoy their guest, as well as their party.

  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Earned reputation for good attendance and hard work.
08/2018 - 01/2019
Lowes Companies Inc Mooresville, NC Pro Services
  • Assisting contractors with new orders and helping them with current projects.
  • Using Genesis systems to get an estimated cost for projects
  • Opening up business accounts
  • Inform contractors of upcoming promotions
  • Inventory and safety checks
03/2018 - 10/2018
Aramark Fenway park Boston , MA Server
  • Greeted guests and communicated about wait time.
  • Answered questions about menu selections and made recommendations when requested.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
07/2017 - 04/2018
Celebrations Distinctive Catering Manchester, NH Banquet Server


  • Provides excellent customer service at New Hampshire's premier catering venue
  • Sets-up, breaks-down and serves catering events in private homes, businesses and other locations.
02/2015 - 01/2017
Family Caregiver Nashua, NH
  • Provided home care for disabled mother in her home until her death. 
05/2013 - 01/2015
Catering By Andrew Brookline, MA Banquet Server
  • Boston's premier Kosher caterer.
  • Provided setup, service and breakdown for private functions in Synagogues, temples, private homes, hotels and offices.
06/2012 - 08/2013
Anthony's Pier 4 Boston, MA Server and Banquet Server
  • Iconic busy Boston waterfront seafood restaurant.
  • Demonstrated genuine hospitality while serving and establishing rapport with guests.
10/2008 - 04/2013
Family Caregiver Nashua, NH
  • Provided home care for aunt with Alzheimer's until her death.
06/2010 - 06/2011
Dedham Country and Polo Club Dedham, MA Banquet Server. and Server and Bartender
  • Exclusive country club setting
10/2007 - 09/2008
Four Seasons Hotel Boston, MA Room Service Server And Ordertaker
  • 5 Diamond hotel in downtown Boston
  • Offered discretionary service to heads of state, politicians and celebrity guests.
  • Professionally delivered food and beverages to guest rooms and private residences with a distinct eye for detail
06/2004 - 10/2007
State Room: A Longwood Events Venue Boston, MA Banquet Server, Bartender and Back of House Supervisor
  • Highly rated urban event space offering unmatched views perched atop 60 State Street. Offering luxury weddings, corporate events, fund and bar mitzvahs.
  • Banquet Server/ Bartender as well as managing and organizing the back of house banquet equipment
  • Assisted with the scheduling and staffing needs for service team. 
08/1997 - 08/2004
Marriott Burlington, Ma Banquet Server
  • Extremely Busy Hotel in Boston suburb specializing in Indian weddings, corporate breakfasts and luncheons.
12/1995 - 07/1997
Sherton Hotel Nashua, NH Banquet Server
  • High volume wedding venue and convention property.
Education
Hesser College now called Southern New Hampshire University Manchester, NH Hospitality Management
Boston Bartending School Nashua, NH Certificate: Mixology
TIPS Certification Boston, MA
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Professional Summary
Hard worker and motivated to learn new trades and skills. Interested in growing a career and fostering leadership capabilities. Outgoing and familiar with cash and food handling procedures as well as possessing strong communication and time management skills.
Skills
  • Organized multi-tasker
  • Quick learner
  • Customer-oriented
  • Machine servicing
  • Power and hand tools
  • Point of Sale (POS) system operation
  • Fast and efficient service worker
  • Capable of heavy lifting
  • Dependable and reliable
Work History
Server, 10/18 to 12/18
Donatos Italian resturant Alpine, CA
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Described menu items, special offerings and appropriately identified wine pairings.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Received frequent customer compliments for going above and beyond normal duties.
Team Member, 07/18 to 09/18
Dickey's Barbecue Pit Alpine, CA
  • Delivered quality service by providing a warm and welcoming environment.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Maintained clean dining room, lobby and service areas at all times.
  • Processed credit cards, checks, gift cards and coupons.
Service Technician, 01/2017 to 01/2017
Alternative Pool Systems Alpine, CA
  • Installed machinery, equipment and new and replacement parts.
  • Transferred tools, parts, equipment and supplies to and from work stations.
  • Followed a routine maintenance checklist.
  • Maintained shop, company equipment and inventory.
  • Completed daily inventories of supplies and equipment.
  • Frequently diagnosed mechanical problems and determined how to correct them.
Team Trainer, 01/2013 to 01/2017
Taco Bell El Cajon, CA
  • Verified that prepared food met all standards for quality and quantity.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Handled currency and credit transactions quickly and accurately.
Education
GED: 2008
Foothills Adult Center - El Cajon, CA
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Summary
Detail-oriented student with strong technical skills and the ability to learn concepts quickly.
Skills
  • Cooperative team member
  • Outstanding interpersonal skills
  • Computer proficient
  • Microsoft Office, Excel, PowerPoint proficiency
  • Quick learner
  • Strong verbal communication
  • Collaborative team member
  • Energetic and organized
  • Customer Service Focused
Experience
06/2019 - Current
Twin Peaks Restaurant Kennesaw, GA Server
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
11/2018 - 08/2019
Kroger Powder Springs, GA Cashier
  • Assessed customer needs and responded to questions.
  • Cleaned and straightened work area. 
  • Issued receipts for purchases and gifts.
  • Bagged merchandise by following standard procedures.
  • Operated cash register with proficiency.
  • Provided professional and courteous service at all times.

04/2016 - 10/2017
Six Flags Over Georgia Austell , GA Customer Service & Game Team Member
  • Operated game stations and interacted with park guests in order to promote games.
  • Encouraged guests to play games, explain rules and procedures and to oversee operations of game station.
  • Attracted guests to game station and getting them excited to play
  • Made change and collected money from guests
  • Awarded prizes and kept game station stocked with merchandise
  • Counted out cash drawer and reported to supervisor at the end of the day
  • Complied with safety and fire procedures
08/2012 - 05/2017
1st Step Learning Academy Powder Springs, GA Youth Administrative Assistant
  • Responsible for assigned campers on a daily basis and to assist with the entire unit duties as assigned.
  • Participated in programs and activities with campers giving guidance and leadership.
  • See that activities are carried out in a manner consistent with Safety and good judgment.
  • Serve as a role model and guide campers in appropriate behaviors, language, attitudes, and activities. 
Education and Training
2018
McEachern High School Powder Springs, GA, United States  - Diploma
LaGrange College LaGrange, GA, United States  - B.S. Psychological Science
Affiliations
  • Elite Women of Excellence
  • Diamonds & Pearls
  • Fellowship for Christian Athletes
  • SADD (Students Against Destructive Decisions)
Community Service
  • Retail Assistant, Reflections of Trinity Thrift Store, 2017
  • Volunteer, Ron Anderson Community Center, 2017
  • Volunteer, Booth Ward Community Center, 2017
  • Volunteer, Crawford Day of Service, 2013-2016
  • Med Kids Program, Children's Healthcare of Atlanta, 2014
Extra-Curricular Activities
  • Hiram High School Junior Varsity Volleyball Team (2014-2015)
  • John McEachern High School Varsity Volleyball Team (2016-2018)
  • LaGrange College Volleyball Team (2018 - Present)
  • Push One Club Volleyball Team (2014-2018)
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Professional Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Skills
  • Customer-focused
  • Quick learner
  • Effective trainer
  • Strong communication skills
  • Merchandising and displays
  • Detail-oriented
  • Goal-oriented
  • Excellent work ethic
Work History
11/2018 - Current Cashier | Mcdonalds - Endicott, NY
  • Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.
  • Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
  • Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change.
  • Engaged customers warmly and provided immediate and dedicated assistance.
07/2018 - Current Server | Friendly's Restaurant - Endicott, NY
  • Verified meal contents against orders to prevented delays by quickly addressing and correcting problems.
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
  • Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Trained incoming staff regarding restaurant's practices, culture and procedures.
03/2018 - 07/2018 Customer Service Representative | Paper Alternative Solutions,Inc. - Endicott, NY
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Directed calls to appropriate individuals and departments.
  • Asked open-ended questions to assess customer needs.
  • Scored in top 10% of employees in successful resolution of issues.
  • Politely assisted customers via telephone.
  • Answered customer telephone calls promptly and in an appropriate manner.
10/2016 - 02/2018 Cashier/Server | Dunkin Donuts - Vestal, NY
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Verified that prepared food met all standards for quality and quantity.
01/2016 - 10/2016 Sales Associate/Cashier | Weis Markets - Binghamton, NY
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Developed knowledge about products and sales items to answer shoppers' questions.
01/2014 - 01/2015 Unit Aide | Willow Point Nursing Home - Vestal, NY
  • Maintained a clean, healthy and safe environment.
  • Transported patients to other areas of the hospital in wheelchairs and gurneys.
  • Answered patient calls for care and feeding.
  • Reported any unusual circumstances in the patients' condition or environment.
Education
2011 Boces Endicott Learning Center, Endicott, NY GED:
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Professional Summary

Dedicated, service-focused professional seeking to transition into Johns Hopkins All Children's Hospital. Highly motivated to become a Physician; plan to attend University of Florida Medical School to become a Pediatric Surgeon. Backed by a solid work history, reputation as a team player, and passion for helping others.

Professional Highlights
  • Energetic and target-oriented individual with Medical Assistant Certification through NHA (National Healthcare Association) and Certified Nursing Assistant License through Prometric
  • Adept at taking patients' vital signs; blood pressure, temperature, height, and weight
  • Competent at documenting care provided in the patient's medical record
  • Proven ability to maintain a safe environment for patients and staff
  • Thrives under pressure and in high stress environments 
  • Willing to learn new skills
  • Able to give compassionate and round-the-clock care to clients and residents
  • Strong desire to serve disabled and elderly residents
  • Demonstrated patience and tact with a cheerful disposition
Core Qualifications
  • Clinical and administrative expertise.
  • Exceptional verbal and written communication skills.
  • BLS certified.
  • Patient scheduling.
  • Performs various housekeeping duties such as cleaning and replacing linens.
  • Competent at handling bowel and bladder and recording results of the same.
  • Time management.
  • Proficient with EMRs and relevant computer applications.
  • Maintain patient files.
  • Tests and treatments scheduling.
  • Files and records maintenance.
  • Provides care with absolute passion.
  • Exceptional at Triaging patient care. 
Work History
Veterinary Clinic Assistant, 07/2018 to 02/2019
Tampa General HospitalTampa, FL

Took and recorded patients' vital signs. Provided residents with exceptional personal care services including grooming and toileting support. Maintained records and files of facility as per policies and standard operating procedures. Made and changed beds. Fed and bathed residents. Upheld confidentiality of patient information. Reacts quickly and calmly to unpredictable events. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Certified Nursing Assistant, 08/2017 to 06/2018
North Florida Regional Medical CenterGainesville, FL

Made and changed beds. Checked patients glocose levels. Fed and bathed residents. Upheld confidentiality of patient information. Reacts quickly and calmly to unpredictable events. Assisted nursed in everyday care. Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals. Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Sports Director, 01/2014 to 08/2018
I9 SportsTampa, FL

This position, aside from teaching the game of soccer, involves helping kids learn various leadership abilities, proper sportsmanship, and how to work together as a team. Directed the business and assisted with customer service.Interacted with customers and clients to identify business needs and requirements. Resolved client issues quickly.

Vet Technician, 05/2020 to 07/2020
Animal Hospital Of Tampa Inc.Tampa, FL
Additional Information
Education
Associates of Biological Sciences: Pre-Med Santa Fe College - Gainesville, FL
  • 3.2 GPA.
  • National Honor Society member.
  • Volunteered with Carolina Hills Homeless Shelter.
  • Volunteered with Shriners Children's Hospital.
  • Organized Relay for Life.
  • Coursework in Biology, Chemistry, and Mathematics.
  • Tutor kids in Math and Science.
Certifications
CNA, CMAA, CPR/AED
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Professional Summary
Experienced room server professional with strong leadership and relationship-building skills.
Skills
  • Supply ordering ability
  • Flexible schedule availability
  • Able to handle food products frequently
  • General knowledge of computer software
  • Honest, trustworthy and punctual
  • Neat and clean in appearance
  • On time and reliable
  • Personable and affable
  • Reading comprehension
  • Strong client-interaction skills
  • Service-oriented team player
  • Able to keep a clean and sanitary work station
  • Willing to work nights and weekends
  • Opening and closing procedures
  • Energetic, friendly and enthusiastic
  • Excellent multi-tasker
  • Works well as part of a team
  • Weekend availability
  • Knowledge of inventory practices
Work History
River Cree Casino & Resort Room Service Food Server | ENOCH, AB | April 2017 - October 2017
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Consistently provided professional, friendly and engaging service.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Resolved guest complaints quickly and efficiently.
Cirque du Soleil Food And Beverage Service | Edmonton , AB | July 2017 - August 2017
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  •  In charge of dealing with credit card transactions and cash.
  • Cleaned and organized eating, service, and kitchen areas
  • Cleaned and sterilized equipment and facilities
Education
GED IPVCE Antonio Maceo Grajales Cuba, | 2006
Certifications
I have my ProServe
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Professional Summary
Bilingual Server with six years of experience in Food and Beverage, bringing dedication and exceptional work ethic. Focused on efficient teamwork and complete customer satisfaction. Seeking full-time position with a flexible schedule.
Skills
  • Organized and efficient server
  • High energy
  • Courteous, professional demeanor
  • Committed team player
  • Training personnel
  • Customer service
  • Customer service oriented
Work History
July 2015-Current Room Service Server | Eldorado Hotel & Spa Santa Fe | Santa Fe, NM
  • Consistently provided professional, friendly and engaging service.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Provided friendly and attentive service.
  • Resolved guest complaints quickly and efficiently.
  • Assisted co-workers whenever possible.
November 2013-January 2015 Server Busser | BISHOP'S LODGE | Santa Fe, NM
  • Bussed and reset tables and kept dining room and work areas clean.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Quickly set up and cleared tables and stocked all service stations.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Developed and maintained positive working relationships with others to reach business goals.
Education
2017 Associate of Arts: Business Administration Santa Fe Community College, Santa Fe, NM
  • Dean's List, spring 2017
  • Coursework in Professional Prospecting Skills
  • Top 10% of class
2019 BBA: Finance The University of New Mexico, Albuquerque, NM
  • Dean's List, fall 2017
  • Coursework in Professional Prospecting Skills
Certifications
  • SafeServ certification: Food Handling
  • Alcohol Certification
This resume is created in 7 minutes.
Professional Summary
Housekeeper focused on providing exceptional service to internal and external customers. Reliable, responsible and driven to be an integral team member.
Skills
  • Detail-oriented
  • Problem solving
  • Residential cleaning
  • Strong interpersonal skills
  • Service-oriented
Work History
06/2017 to Current
Server Pacifica Senior Living Calaroga Terrace Portland, OR
  • Consistently provide professional, friendly and engaging service.
  • Follow all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Set dining tables according to type of event and service standards.
  • Demonstrate genuine hospitality while greeting and establishing rapport with guests.
  • Provide friendly and attentive service.
  • Assist co-workers whenever possible.
07/2016 to 04/2017
Concierge Pacifica Senior Living Calaroga Terrace Portland, OR
  • Welcome Residents and Visitors
  • Operate Multi phone line system
  • Provide Maintenance with work order request
  • Manage reservation of incoming guest
  • Receive and distribute rent payment and receipts
  • Dispense daily mail forms
11/2015 to 03/2016
Fitting Room Ross Dress for Less Portland, OR
  • Greet customers
  • Cleaned and organized the store, including the checkout desk and displays.
  • place items on hold,
  • Answer fitting room phone
Education
College of Southern Nevada North Las Vegas Campus - North Las Vegas, NV
2013

Jefferson High School - Portland, OR
Certifications
Student Council Representative, 2009-2010; Varsity Cheerleader, 2009-2011; most dedicated student award (self Enhancement Inc.), 12/10 and 1/11, student of the month ( self Enhancement Inc. multiple recipient 2010-2011.

Les Femmes Debutante Perspective  2008-2013

National All Star Cheer leading Team, Thunder Elite  2006-2009
This resume is created in 7 minutes.
Summary
Dynamic restaurant manager highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.
Experience
Service Trainer, 03/2016 Current GMRI Inc Darden Corp N.J.
  • Training of all new service professionals.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Completed opening and closing checklists according to set standards.
  • Assisted servers and dining room hosts and quickly responded to guests' needs.
Dining Room Manager, Head Server, 03/2015 02/2016 Panini Ristorante Toms River, N.J.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
  • Regularly updated computer systems with new pricing and daily food specials.
General Manager, 12/2013 03/2015 Finnigan's Bar and Grill Lakewood, N.J.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Increased weekly revenue by 50 percent.
General Manager, 11/2005 12/2013 IHOP Brick, NJ
  • Assisted in the creation of marketing objectives and advertising strategies that were utilized in promotional efforts. 
  • Managed the day-to-day tactical and long-term strategic activities within the business. 
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Created and Implemented Employee Manual.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.  
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Increased weekly revenue by 20 percent.
Education and Training
1989 Bergen Community College Paramus, NJ, USA Associate of Arts Business Administration Business Administration
Coursework in Culinary Management and Food and Beverage Operations Management