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Professional Summary
Seasoned eCommerce operations, sales and digital marketing specialist with a proven track record of developing and implementing projects to deliver aggressive online sales growth and increased brand awareness.  Managerial experience leading development, design and eCommerce operations teams both locally and remotely.  Deep understanding of helping brands launch and grow through online marketplaces and omni-channel sales programs.  Metrics driven data analyst with the capability of asking important questions and providing actionable data driven answers to the leadership team. Seeking to obtain a position which utilizes my skills and experience in a way which enables my employer to significantly exceed internally set goals and initiatives.
Skills


  • Add Legal Assistant Skills Here!!
  • eCommerce platform management
  • Online marketplace (Amazon, ebay, Jet, etc.) management
  • Project & team management
  • B2C , B2B & DTC online sales and business development
  • Conversion optimization, growth marketing, email marketing, advertising, and PR
  • eCommerce operations management
  • Supply Chain & ERP management
  • SOP development and documentation
  • P&L reporting and financial forecasting/modeling
  • Recruiting, interviewing and training new hires
  • Data analysis and business intelligence
  • EDI & data feed management
Work History
06/2018 to Current
Office Manager Pakpour Family Law Davis, California
  • Filed documents with courts on behalf of attorney.
  • Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
  • Assisted attorneys in collecting information such as employment, medical and other records.
  • Arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Supported team of [Number] attorneys in practice of [Type] law.
  • Scheduled and made appointments for [Number] attorneys.
  • Saved $[Amount] by researching and implementing [Type] cost-saving initiatives and creating fresh new approaches to long-standing problems.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Diligently edited legal correspondence for grammar and spelling.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Set appointments and kept calendars up to date for [Number] attorneys and other staff using [Software].
  • Researched laws, court decisions and other documents relevant to cases before court to aide in judge's decision-making.
  • Conducted interviews with clients and witnesses to establish and verify key case information.
  • Drafted memoranda and legal documents under supervision of staff attorneys.
  • Established relevant black letter law by researching statutes and codes to case jurisdiction.
  • Organized and maintained law libraries, documents and case files.
  • Drafted [Type] documents on clients' behalf by balancing objectives and legal requirements and prohibitions.
  • Discovered and confirmed case information by retrieving [Type] and [Type] documents using [Software].
  • Prepared [Type] and [Type] research for staff attorneys through electronic discovery.
  • Produced legal documents such as briefs, pleadings, appeals, wills and contracts.
  • Processed summons, subpoenas, motions and appeals to facilitate timely court proceedings.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Administered oath to document signers to obtain affirmation of truth.
  • Updated journal with names and dates for permanent record.
  • Met with clients in [Type] environment to witness signings.
  • Checked documents and identifying credentials for all parties.
  • Managed digital databases and physical file systems.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders, including [Job Title]s and clients.
  • Ordered and distributed office supplies while adhering to fixed office budget.
03/2015 to 06/2018
Director Of Operations Tote Tails inc. Dixon, CA
  • Grew revenues from $0 - $200K per year in less than two years by utilizing a hybrid & omni-channel eCommerce strategy with a specific focus on building out and scaling online marketplace channels and independent e-retailer partnerships
  • Developed an order entry and processing strategy that enabled Tote Tails to scale from 10 to 300 orders processed per day by utilizing a multi-channel CRM based strategy
  • Built the protocols, flows and guidelines for all customer service and support interaction processes and trained all key Tote Tails stakeholders on the use of said processes
  • Built a full suite of on-boarding training videos, SOP's, and educational materials to help bring new hires up to speed on common tasks and responsibilities
  • Worked closely with the Tote Tails art director and direct reports to facilitate new product and design development and addition into the product catalog
  • Created and executed an online multichannel sales funnel strategy which enabled Tote Tails to rapidly scale its entire 4,000+ product catalog onto Amazon Vendor Express and Amazon Seller Central, Etsy, Shopify, Ebay & Walmart marketplaces, as well as onto shopping engines such as Google & Bing Shopping - the results of this work led to a 700% increase in year over year revenues in 2017
  • Launched and grew the Tote Tails affiliate partner and customer loyalty programs - the success of which brought in an additional 150K in revenue for the company in 2017
  • Increased average customer lifetime value (ACLV) from $35 to $95, and the average order value (AOV) from $29 to $54 through a series of highly targeted performance marketing, advertising and email marketing campaigns
  • Provided production, customer service, and operational updates as well as to advise the team on matters of general growth strategy
  • Cultivated a company culture of open collaboration, constant research and education, transparency, and positive reinforcement
04/2008 to 04/2010
Administrative Assistant Folio Fine Wine Partners Napa, CA
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving and organizing or reorganizing stock closets for maximum efficiency.
  • Researched, compared pricing and implemented a transition of shipment materials to more cost effective and eco-friendly packaging.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Filtered, categorized and responded to emails and phone calls on behalf of both internal and external stakeholders
  • Responsible for shipping, receiving and organizing all wines and accessory items and distributing them throughout the business organization
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel, transportation and restaurant reservations.
01/2007 to 03/2008
Lead Server Folio Fine Wine Partners Napa, CA
  • Lead server in the opening of the Enoteca wine bar and restaurant at the Oxbow Public Market
  • Trained co-workers and managerial staff in all operational areas of the restaurant including: POS, food knowledge and sequence of service
  • Consistently exceeded sales targets while always maintaining excellent customer service
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Developed and maintained positive working relationships with others to reach business goals.
Education
2016
Bachelor of Science: Animal Science
University of California, Davis - Davis, CA
This resume is created in 7 minutes.
Summary

Enthusiastic recent esthetics graduate with outstanding skills in operating facialmachines, performing facial and waxing services, and makeup application. Committed to being professional, tactful and discrete. Able to provide consistent services and treatments in accordance with state laws.

Skills
  • Skilled in conducting skin analysis
  • Excels at up selling
  • Outstanding customer service skills
  • Capable of developing skincare and maintenance regimens
  • Skilled in makeup application
  • Able to promote, market, and sell various packages
  • Team player
  • Excels at communication
  • Timely
  • Knowledge of popular cosmetic ranges and their specifications
Education
Paul Mitchell the School Boise | Boise, ID Esthetics in Esthetics 2019
Salmon River High School | | Riggins, Idaho, US High School Diploma 2013
Certifications

Idaho License of Esthetics, 2019

Experience
Sakana Sushi | Boise, ID Server 09/2017 - Current
  • Served a variety of customers from local to upscale out-of-town guests
  • Easily communicated knowledge a complex set of items, contents and preparation methods



Summerviles Bar and Salmon River Inn | Riggins, Idaho Bartender/Waitress/Cook 07/2014 - 04/2017
  • Upheld a high standard of cleanliness in all work areas
  • Made engaging connections with guests and created loyalty
Seven Devils Steakhouse and Saloon | Riggins, Idaho Bartender/Waitress 02/2014 - 08/2017
  • Demonstrated keen knowledge of Idaho liquor laws
  • Worked in a high-volume, fast-paced enviroment
  • Interacted with a variety of patrons
This resume is created in 7 minutes.
Summary
Ambitious student in Health, Fitness, emergency medicine and Life Coaching. Possesses strong interpersonal skills with a desire to bring transformational awareness and thinking to all inclined for growth. Seeking honorable career as a firefighter to serve to the best of my ability.
Accomplishments

  • Provided medical support coverage for over 1000 sailors and marines over an array of sites and exercises.
  • Attained the Rank Third Class of Petty Officer in the Navy
  • Provided exemplary service of window covering installation and repairs for over a thousand homes in one of the most respected installation companies in multiple counties.
Skills
  •  Continual development of  emergency medicine knowledge and skills
  • Experienced with Point of Sale system operation
  • Extensive knowledge of health and wellness
  • Talent for quickly resolving issues prior to escalation.
  • Excellent sales experience
  • Strong restaurant serving experience
Experience
03/2018 to Current
Server South City Kitchen Buckhead Atlanta, GA
  • Developed keen understanding of wine and spirit knowledge to enrich the guest experience.
  • Established personal skills in sequence of service in order to best serve guest.
  • Refined food knowledge to actively engage ​guest with menu
 


03/2017 to 03/2018
Server True Food Kitchen Atlanta, GA
  • Ensured quality service by anticipating guest needs.
  • Gained extensive knowledge of ingredients in order to provide guest with a rich experience of what our menu provides.
  • Exceptional aptitude for building rapport with a diverse range of customers.
10/2015 to 02/2017
Window Covering Technichian Heritage Window Covering Services Santa Rosa, CA
  • Provided in home service by measuring of windows and walking customers through the needed knowledge for ordering the best product for their homes.
  • Installed various types of window coverings across multiple counties.
  • Insured the repairs and cleaning of window coverings in our business facility while working alongside several businesses and companies to ensure proper service was met to the customers.
06/2014 to Current
Hospital Corpsman United States Navy Reserves
  • Trained in Emergency medical services for care in and out of combat.
  • Served alongside a team of Marines and Sailors alike providing medical coverage and care during field exercises and training as well as maintained medical reediness by providing annual medical screenings of over 1000 men and woman of service.
  • Continues to proudly serve in our nations Navy today.
Education and Training
High School Diploma: all around studies Elsie Allen High school Santa Rosa, CA, US
incomplete: Kinesiology Santa Rosa Junior College Santa Rosa, CA, United States
Hospital Corpsman United States Navy San Antonio, TX
2016
certification: Life Coach ACCD Santa Rosa, CA, Sonoma
This resume is created in 7 minutes.
Professional Summary

Organized bartender/waitress who is experienced in fast pace restaurant environments. Always seeking ways to contribute to customer satisfaction, business operations and team needs. Successful at keeping tables turning over efficiently to boost volume and sales opportunities.

Work History
Bartender, 01/2018 to Current
Ellis County BBQ Midlothian, TX
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
Bartender, 11/2013 to 01/2018
Buffalo Wild Wings Grand Prairie, TX
  • Served each guest courteously, quickly and efficiently.
  • Upheld strict cash handling procedures.
  • Enthusiastically and appealingly described food and drink specials to guests.
  • Cleaned, mopped and vacuumed the bar area.
  • Maintained a consistent, regular attendance record.
  • Greeted guests in a timely and professional manner.
  • Closed out cash register and prepared cashier report.
  • Carefully followed safety and sanitation policies handling food and beverages.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Checked customers' identification to confirm legal drinking age.
Server, 05/2012 to 06/2013
Tamolly's Mexican Restaurant Waxahachie, TX
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Education
Associate of Science: Pre-Veterninary Medicine Navarro College - Midlothian, TX
Bachelor of Science: Psychology, Expected in 05/2020
Tarleton State University - Midlothian, TX
Skills
  • Upbeat and energetic
  • Strong attention to detail
  • Resourceful
  • Valid driver's license
  • Organized
  • Self-motivated
  • Flexible schedule
  • Team player
  • Liquor, beer and wine knowledge
  • TABC certified
  • Creative mixology
  • Engaging personality
This resume is created in 7 minutes.
Professional Summary
Highly organized and personable server with experience providing exceptional customer service in establishments ranging from casual cafes to fine-dining restaurants.
Languages
Fluent in Spanish Bar terminology
Skills
Work History
Server Feb 2014 - Current
El Pollo Inka Hermosa Beach, CA
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Verified cash drawer against the day's receipts.
  • Resolved guest complaints quickly and efficiently.
  • Assertively upsold alcoholic beverages, appetizers and desserts.

Barback | Burger Bistro Torrance, CA
  • Carefully followed safety and sanitation policies handling food and beverages.
  • Set up glassware and liquor prior to events.
  • Ensured liquor was secured at the end of shifts.
  • Verified that guests at the bar were of legal age.
  • Cleaned, mopped and vacuumed the bar area.
  • Conducted monthly inventory.
  • Cleaned shelving, mixers, cups, blenders and soda guns.
  • Retrieved liquor, wine and beer from various storage facilities.
  • Switching out empty kegs.

Busser, El Pollo Inka Rolling Hills Estates, CA
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Upheld highest standard for cleanliness of glass and silverware.
  • Consistently kept kitchen areas clean and free of debris and water.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Emptied and maintained trashcans and outdoor dumpster area.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Stocked and maintained cleanliness of stations.
  • Quickly set up and cleared tables and stocked all service stations.
  • Served beverages, breads and butter and replenished items as necessary.
  • Folded napkins throughout the day to maintain an adequate supply.
  • Maintained high standards of cleanliness and sanitation.
Education
High School Diploma 2009
North High School Torrance, CA
This resume is created in 7 minutes.
Skills
  • Microsoft Office, Excel, PowerPoint proficiency
  • Google Drive Proficiency
  • POS Experienced 
  • Cash Handling 
Educational Background
Bachelor of Science: Accounting Expected in 05/2024 Penn State University, State College, PA, United States

Microeconomics and Macroeconomics

  • Opportunity Cost - Developing an understanding of how decisions are made due to limited resources.
  • Understanding of the correlation between supply and demand, equilibrium price, and absolute/comparative advantages.

Management Information Systems

  • Discussion and study as to how businesses can increase performance through hard and soft management techniques.
  • Expanding knowledge of metrics in a work environment discussing misleading data due to data manipulation.
  • Technologies positive and negative influence on today's business models referring to cost, income, advertising, etc.
  • Training in Microsoft Excel
  • Microsoft Access Training

Religious Studies

  • A purely academic approach to study world religions creating an understanding towards different culters, values, and beliefs.
Business Administration, Communications, and Accounting Expected in 05/2024 Fairmont State University, Fairmont, WV, US

Principles of Accounting I and II

  • Learned the basic accounting format and roles of an accountant.
  • Basic understanding of Accounting Equation, Accounts, and Normal Balances.
  • Ability to carry out the accounting cycle: journalizing, posting, trial balance, and financial statements.
  • Retain the knowledge to create and understand financial statements: Income Statement, Statement of Owner's/Shareholder's Equity, (Classified) Balance Sheet, Statement of Cash Flows.

BISM 1200 and 2200

  • Learned advanced techniques to key in and manipulate data using Microsoft programs.
Work Experience
Sunset-Ellis Restaurant Shinnston, WV Server 01/2015 to Current
  • Delivered exceptional service within a small family restaurant by greeting and serving customers in a timely, friendly manner.
  • Greeted customers upon entrance and handled all cash and credit transactions for the restaurant and game room, starting out the day with $3,000 cash in the drawers.
  • Created and revised various menus and advertisements.
  • Designed, printed, laminated, and inserted new menus.
  • Assisted in the creation and the running of the restaurant Facebook page.
  • Photographed food and created various flyers and menu inserts.  Created table advertisements.
  • Went above and beyond my job duties and purchased items for restaurant use: FIFO bottles, table baskets, all materials and equipment for advertisements to better the restaurant.
  • Volunteered time (unpaid) to clean carpets and help with landscaping duties. 
  • Due to one to two servers managing up to nineteen tables and the possibility of a party, I skillfully anticipate and address guests' service needs, such as bringing drinks and salad bar plates to regulars, memorizing certain clienteles orders and preparing orders in advance saving time to meet other guests needs.
  • Prevented, calmed, and rapidly resolved client conflicts. There is no management position at the restaurant. 
  • Food is not to customers satisfaction, suggest sending food to the kitchen for further cooking, or at a last resort, removing the food from the bill.Keeping children entertained with coloring sheets, games, sometimes bringing the children's food out first to prevent disturbance to other guests. ​Assisted customers over the phone regarding store operations, product, promotions, and orders.
  • ​Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • ​Appropriately suggested additional items to customers to increase restaurant sales, answered questions about menu selections, and made recommendations when requested.
Denny's Clarksburg, WV Server/Cook/Trainer 02/2017 to 08/2019

Overview:

Follow Denny's Brand Standards to ensure consistency from coast to coast and ultimate customer satisfaction.

Serving

Greet the guests with the ITT (Introduce Talk Take) method.

Introduce yourself

Talk about the products and suggest items using the 222 method.

Suggest two entrees, two premium drinks, and two entrees.

Take the order

Follow Dennys Guest Service Cycle

Cooking

Follow recipes according to Denny's recipe, plating, and portioning procedures to reduce product waste costs and to ensure consistent customer satisfaction.

Maintain a clean and stocked kitchen.

Training

Instruct new employees on "Denny's Way"
Encourage a team work environment, we are more than coworkers at Dennys, we are family.

Bloomin Brands (Outback Steakhouse) Bridgeport , WV Waiter 08/2018 to 05/2019
  • Maintained current menu knowledge to provide accurate information and help customers make selections.
  • Attended to new customers quickly to inquire about drinks, offer specials knowledge and build positive connections for meal satisfaction.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Served average of 50 patrons daily with consistent recommendations for exceptional service.
This resume is created in 7 minutes.
Professional Summary

Excellent communicator successful at working in high-volume environments to meet challenging sales, service, and quality objectives. Highly effective at learning new skills quickly and dealing with all types of customer requests in courteous manner. Creative problem-solver skilled in time management and preparatory work.

Skills
  • Exceptional communication skills
  • Creating and nurturing positive client relations
  • MS Windows proficient
  • Self motivated
  • Extremely organized
  • Quick learner, thrives under pressure
Education
Bachelor of Arts: Communication, 2017
University Of California San Diego - La Jolla, CA
  • Graduated Cum Laude
  • Graduated with 3.821 GPA
Work History
Server, 05/2018 to Current
Best Pizza And BrewCardiff-By-the-Sea, CA
  • Anticipated guest needs and provided proactive service.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Kept inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Trained incoming staff regarding restaurant's practices, culture and procedures.
Server/Hostess, 01/2016 to 01/2018
Las OlasEncinitas, CA
  • Consistently provided professional, friendly and engaging service.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Received frequent written compliments for exceeding customer expectations.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Seasonal Ambassador, 05/2013 to 07/2015
Del Mar FairgroundsDel Mar, CA
  • Delivered superior customer service by listening closely to concerns, demonstrating empathy, and resolving problems on the spot.
  • Ensured patron safety by managing transportation logistics of entering and exiting fair goers.
This resume is created in 7 minutes.
Summary
Certified Pharmacy Technician well versed in filling medication orders, maintaining customer profiles, and managing inventories. Prepared to launch career with pharmacy offering opportunities for growth and professional development.
Highlights
  • Team Leadership  
  • Detail oriented
  • Focused on customer satisfaction
  • Workflow Optimization
  • Skilled multi-tasker
  • Flexible schedule
Experience
11/2019 - Current
Mercy LTC & Specialty Pharmacy Artesia, CA Lead Pharmacy Technician
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Provide long term care facilities with monthly refills and modify patients profile to either incoming medications or change of dosage
06/2017 - 10/2019
CVS Pharmacy Manhattan Beach, CA Pharmacy Technician
  • Ensured customers received quality care through collaboration with the pharmacist.
  • Assisted pharmacist with clearing high volume of prescriptions and customer questions to maintain optimal team efficiency.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Ensured proper entry and processing of patient prescriptions in company system.
  • Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits.
03/2015 - 08/2016
Munchery Santa Monica, CA Fulfillment Center Lead
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Successfully managed the activities of 90 team members in multiple locations.
  • Provided a high level of product and leadership support to representatives and clients.
07/2014 - 01/2015
The Melting Pot Torrance, CA Server Assistant/ Server
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Consistently adhered to quality expectations and standards.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
11/2013 - 06/2014
Guitar Center Lawndale, CA Operations Associate
  • Demonstrated ability to organize merchandise efficiently
  • Able to satisfactorily communicate with guests, management and co-workers
  • Promptly unloaded truck and moved merchandise to correct location
Education
2010
Carson High School Carson, CA High School Diploma
Los Angeles Harbor College Wilmington, CA

Current