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Professional Summary
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
Skills
  • Communication 
  • Adaptability 
  • Team Work
  • Leadership
  • Time Management
  • Decision Making
  • Ability to work under pressure
  • MS Office proficiency
Work History
Recruiter, 11/2016 to 01/2017
Team Select Home Care Phoenix, AZ
  • Posted positions through approved recruitment channels.
  • Screened resumes
  • Performed in-person and phone interview with candidates 
  • Partnered with hiring managers to determine staffing needs 



Complex Supervisor, 03/2013 to 08/2015
Sheraton Wild Horse Pass Resort and Spa Chandler, AZ
  • Conducted daily pre-shift to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Communicated well and used strong interpersonal skills to establish relationship with guests and employees.






Expeditor, 03/2011 to 02/2013
Food Expeditor Sheraton Wild Horse Pass Resort and Spa Ko'Sin Restaurant Chandler, AZ.
  • Organize the food as per the orders to ensure quality and accuracy.
  • Facilitate communication between the kitchen and service staff.
  • Ensure food is prepared and served in a timely matter.
  • Communicate with management and servers in regards to menu changes throughout service.




Server Assistant, 06/2009 to 02/2011
Server Assistance Sheraton Wild Horse Pass Resort and Spa Ko'Sin Restaurant Chandler, AZ.
  • Maintained clean and orderly dining area.
  • Input customer orders into system and delivered to tables.
  • Handled light customer service issues and referred more in-depth issues to management per protocol.



Education
Bachelor of Science: Criminal Justice and Criminology, 2011
Arizona State University - Tempe, AZ
Criminal Justice and Criminology

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Professional Summary
Enthusiastic and highly motivated with more than seven years of customer service experience. Highly professional with extensive training in effective merchandising, sales and customer service techniques.  Ready to train and work hard to receive all required training and certifications required for Emergency Room Tech position.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Cash flow management
  • Credit card processing
  • Strategic sales knowledge
  • Customer-oriented
  • Extensive food/beverage knowledge
  • Accomplished in large event catering
  • Food regulation compliance
  • Computer proficient
  • Effective workflow management
  • Excellent time management skills
  • Organizational skills
  • Excellent communication skills
  • Well organized
  • Issue resolution
  • Outstanding interpersonal skills
  • PowerPoint knowledge
  • Verbal communication skills
  • Team leadership skills
  • Calm under pressure
  • Exceptional attention to detail
Work History
Marketing Server Assistant, 09/2014 to Current
Hyde at Bellagio 3600 S. Las Vegas Blvd.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided ongoing guest service.
  • Maintained cleanliness and presentation of working area and main floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Managed food delivery for 200+ guests for special events
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Spoke with patrons to ensure satisfaction with food and service
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Learned, referenced and applied product knowledge information.
  • Communicated all store initiatives and promotions to customers to generate return business.


Stock Manager, 06/2012 to 08/2014
Juicy Couture out of business
  • Attended monthly sales meetings and quarterly sales trainings.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Met existing customers to review current services and expand sales opportunities.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Negotiated prices, terms of sales and service agreements.
  • Trained all incoming sales team members.
  • Supervised a sales force of 10 sales associates.
  • Coordinated between billing department and customers to resolve problems.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Placed special merchandise orders for customers.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Answered customer questions about product availability and shipment times.
  • Accurately logged all daily shipping and receiving orders.

Sales Associate, 01/2009 to 06/2011
Target 7090 N. 5th Street
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Responded to all customer inquiries thoroughly and professionally.
  • Answered customer questions about product availability and shipment times.

Education
High School Diploma: 2010
Legacy High School -

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Professional Summary
I have four years of Inventory Management experience with a strong expertise in supply chain management.
Skills

Inventory Sales Prioritization

Inventory Analysis

Inventory Planning

Customer Service

Communication

Time Management

Work History
02/2016 to Current
Supply Chain Supervisor Costco Wholesale Tigard, Oregon

Develop relationships with buyers, communicating about sales priorities

Prioritize merchandise and drive sales in line with company EOQ goals

Ensure the appropriate inventory is ordered on time and is of the appropriate volume

Maintain relationships with suppliers

07/2016 to 10/2016
Supply Chain Manager (temporary) Costco Wholesale Tigard, Oregon

Keep track of inventory using AS400, Google Apps and other database software

Prioritize merchandise and drive sales in line with company EOQ goals

Train supervisors on inventory management and company priorities

Plan future requirements of inventory based on forecasts

04/2015 to 02/2016
Customer Service Supervisor Costco Wholesale Clackamas, Oregon, United States

Develop continuous process improvement for best customer service practices

Develop, plan and organize and manage multiple priorities in line with company vision

08/2013 to 04/2015
Merchandise Supervisor Costco Wholesale Clackamas, Oregon, United States

Manage day-to-day performance issues of suppliers to ensure best service to customers

Meticulously communicate perish dates and prioritize sales focus accordingly

Keep track of inventory using AS400, Google Apps and other database software

03/2012 to 08/2013
Front End Supervisor Costco Wholesale Clackamas, Oregon, United States

Manage day-to-day performance issues of employees

Prepare and maintain on-going management reports

11/2010 to 03/2012
Merchandising/ Customer Service Assistant Costco Wholesale Clackamas, Oregon, United States

Analyze sales data using AS400 to track item sales and inventory quantities

Provide exceptional customer service

09/2009 to 11/2010
Server/ Server Assistant Ram Restaurant and Brewery Clackamas, Oregon

05/2008 to 09/2009
Sandwich Artist Subway West Linn, Oregon

Education
2014
Bachelor of Arts: Communication
Portland State University - Portland, Oregon

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Professional Summary
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Motivated with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.
Skills
  • Patient-focused care
  • Feeding assistance expert
  • Trustworthy companion
  • Tubule feedings and medications familiarity
  • Compassionate caregiver
  • Efficient and reliable team player
  • Companionship and emotional support
  • Wound care specialist
  • Adaptable
Work History
Cna, 07/2017 to 07/2017
Bangor Nursing and Rehabilitation Center Bangor, ME
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Documented patient information obtained from interviews.
  • Completed clinical rotations in Geriatrics.
  • Assisted patients with bathing, dressing, hygiene and grooming.
Dishwasher/Busser/Server/Grill Cook, 02/2014 to 09/2015
Turks West Haven
food prep, grill, register, takeout and phone calls.
Customer Service, Cashier, 03/2016 to 12/2016
Subway West Haven CT

Prepared sandwiches, food prep, register, phone calls and responsibility of closing shop.

Education
GED: 2017
Penobscot Job Corps - Bangor Maine


CNA: Healthcare, 2017
Penobscot Job Core - Bangor Maine
Certifications

CPR/First aid