• Conducted daily pre-shift to ensure organizational efficiency.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Efficiently resolved problems or concerns to the satisfaction of all involved parties.
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
• Communicated well and used strong interpersonal skills to establish relationship with guests and employees.

• Organize the food as per the orders to ensure quality and accuracy.
• Facilitate communication between the kitchen and service staff.
• Ensure food is prepared and served in a timely matter.
• Communicate with management and servers in regards to menu changes throughout service.

• Maintained clean and orderly dining area.
• Input customer orders into system and delivered to tables.
• Handled light customer service issues and referred more in-depth issues to management per protocol.

• Attended monthly sales meetings and quarterly sales trainings.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Met existing customers to review current services and expand sales opportunities.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Negotiated prices, terms of sales and service agreements.
• Trained all incoming sales team members.
• Supervised a sales force of 10 sales associates.
• Coordinated between billing department and customers to resolve problems.
• Responded to all customer inquiries thoroughly and professionally.
• Referred unresolved customer grievances to designated departments for further investigation.
• Placed special merchandise orders for customers.
• Greeted customers in a timely fashion, while quickly determining their needs.
• Answered customer questions about product availability and shipment times.
• Accurately logged all daily shipping and receiving orders.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Politely assisted customers in person and via telephone.
• Provided an elevated customer experience to generate a loyal clientèle.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Assisted customers with food selection, inquiries and order customization requests.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Routinely answered customer questions regarding merchandise and pricing.
• Asked open-ended questions to assess customer needs.
• Communicated all store initiatives and promotions to customers to generate return business.
• Responded to all customer inquiries thoroughly and professionally.
• Answered customer questions about product availability and shipment times.
  

Keep track of inventory using AS400, Google Apps and other database software

Prioritize merchandise and drive sales in line with company EOQ goals

Train supervisors on inventory management and company priorities

Plan future requirements of inventory based on forecasts

Develop continuous process improvement for best customer service practices

Develop, plan and organize and manage multiple priorities in line with company vision

Manage day-to-day performance issues of suppliers to ensure best service to customers

Meticulously communicate perish dates and prioritize sales focus accordingly

Keep track of inventory using AS400, Google Apps and other database software

Manage day-to-day performance issues of employees

Prepare and maintain on-going management reports

Analyze sales data using AS400 to track item sales and inventory quantities

Provide exceptional customer service