Server Trainer resume examples

• Coordinated scheduling, marketing, contract logistics and maintenance of supplies and equipment.
• Maintained equipment and inventory records.

• Consistently provided professional, friendly and engaging service.
• Skillfully promoted items on beverage lists and restaurant specials.
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Maintained a list of senior clients and provided any necessary resources they may require

Made weekly reassurance calls to provide support and socialization for elderly clients

Kept track of all volunteer and intern hours logged in the Friendly Visitor program

Coordinated pick up and drop off services for senior clients participating in Council on Aging social activities

Assisted donors signing in for appointments or assisted with walk-in donors

Kept records of all donors giving blood each drive

Ensured all donors read proper materials before giving blood and answered questions they may have had

Verified that all donors waited the proper amount of time before departing to observe any adverse reactions

Labeled vials used for collection of blood and platelets

• Hired as a full-time teacher following student teaching practicum, instructing English/Language Arts to 9th grade classrooms of up to 28 students.
• Started advising the Mock Trial team at the start of the 2007 school year and created the Harding Drama Club midway through the 2008-2009 school year.
• Accomplishments Earned high marks for the creativeness of lesson plans, classroom teaching, and instructional materials used while teaching English/Language Arts.
• Taught both accelerated and regular 9th grade English classes.
• Also taught 10th grade regular English and Mythology (11th and 12th grade) Mock Trial Team won 15 awards while advising.
• Regular participant in after-school activities including keeping stats for girls basketball teams, and running the ticket booth for Varsity football, soccer, basketball and volleyball teams.
• Reestablished the Harding Drama Club that had been defunct for some years.
• Put on two successful plays in 2009 and 2010.

• Tended to customers needs in a high-volume, popular chain restaurant.
• Duties included taking and placing orders, running food, expediting food and various cleaning duties.
• Also trained new employees in both serving and POS computer skills.
• Accomplishments Trained multiple new employees on front-of-the-house responsibilities.
• Chosen to help open a new store in Cleveland, Ohio; training new employees there as well.

• Managed high call volume with tact and professionalism.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Effectively managed a high-volume of inbound and outbound customer calls.
• Addressed and resolved customer product complaints empathetically and professionally.
• Defused volatile customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.
• Mastery of customer service management systems and databases.
• Referred unresolved customer grievances to designated departments for further investigation.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
• Acted professionally and patiently when addressing negative customer feedback.
• Met or exceeded service and quality standards every review period.

• Established clear objectives for all lessons, units and projects.
• Adapted teaching methods and materials to meet students' varying needs.
• Encouraged students to persevere with challenging tasks.
• Employed a broad range of instructional techniques to retain student interest and maximize learning.
• Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
• Created lesson plans in line with state curriculum and school curriculum standards.
• Taught 8 periods of English/Language Arts for grades 9th through 10th each day.
• Created an interactive classroom atmosphere to maintain student interest and facilitate learning.
• Identified areas of weakness with individual students and tailored lessons accordingly.

• Tending to guests needs enthusiastically and efficiently
• Upselling of both menu and bar items
• Trained multiple newly hired front-of-house members
• Sent to Mentor, Ohio to help with new employees open up new store