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Professional Summary
Customer services highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player,bringing a strong work ethic, interpersonal skills expertise. 
Skills
  • Quick problem solver
  • Organized and efficient server
  • Courteous, professional demeanor
  • High energy
  • Guest relations professional
  • Top-tier, full-service dining background
Work History
Server May 2016 - Current
Mambo Cafe Miami, FL
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Organizer Jan 2016 - Apr 2016
Lukie Games,Inc Miami, Fl
  • Coordinated scheduling, marketing, contract logistics and maintenance of supplies and equipment.
  • Maintained equipment and inventory records.
Server Trainer Jun 2014 - Mar 2016
Chili's Grill & Bar Miami, FL
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
This resume is created in 7 minutes.
Professional Summary
Health Science graduate with a focus on nutrition looking to gain experience in the field, and utilize knowledge obtained throughout educational background.
Skills

Experience in fast-paced environments

Leadership experience

Problem solving skills

 

Computer knowledge

Research involvement

Flexibility

Work History
Server Trainer, 05/2009 to Current
Disney Anaheim, CA

Work in a fast-paced, energetic environment

Train new hires on company standards and required steps of service

Oversee closing procedures of the restaurant and ensure staff has followed proper practices before being sent home

Problem solve issues in different departments of the restaurant

Friendly Visitor Intern, 05/2014 to 08/2014
Council on Aging, Orange County Santa Ana, CA

Maintained a list of senior clients and provided any necessary resources they may require

Made weekly reassurance calls to provide support and socialization for elderly clients

Kept track of all volunteer and intern hours logged in the Friendly Visitor program

Coordinated pick up and drop off services for senior clients participating in Council on Aging social activities

Blood Drive Volunteer, 09/2012 to 01/2013
American Red Cross Orange County, CA

Assisted donors signing in for appointments or assisted with walk-in donors

Kept records of all donors giving blood each drive

Ensured all donors read proper materials before giving blood and answered questions they may have had

Verified that all donors waited the proper amount of time before departing to observe any adverse reactions

Labeled vials used for collection of blood and platelets

Education
Bachelor of Science: Health Science, 2014
California State University, Fullerton - Fullerton, CA
Certifications
Child and adult CPR and First Aid Certified
This resume is created in 7 minutes.
Work History
Server 01/2017 to Current
Longhorn Steakhouse North Canton, Ohio
  • Tended to guests needs attentively and helped them to have a great dining experience.
  • Skillfully promoted items on beverage lists and weekly restaurant specials.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.

April Rising Star


English Teacher 01/2006 to 01/2013
Marion City Schools Marion, Ohio
  • Hired as a full-time teacher following student teaching practicum, instructing English/Language Arts to 9th grade classrooms of up to 28 students.
  • Started advising the Mock Trial team at the start of the 2007 school year and created the Harding Drama Club midway through the 2008-2009 school year.
  • Accomplishments Earned high marks for the creativeness of lesson plans, classroom teaching, and instructional materials used while teaching English/Language Arts.
  • Taught both accelerated and regular 9th grade English classes.
  • Also taught 10th grade regular English and Mythology (11th and 12th grade) Mock Trial Team won 15 awards while advising.
  • Regular participant in after-school activities including keeping stats for girls basketball teams, and running the ticket booth for Varsity football, soccer, basketball and volleyball teams.
  • Reestablished the Harding Drama Club that had been defunct for some years.
  • Put on two successful plays in 2009 and 2010.
Server/Server Trainer 01/1999 to 01/2001
Red Robin Restaurant Canton, Ohio
  • Tended to customers needs in a high-volume, popular chain restaurant.
  • Duties included taking and placing orders, running food, expediting food and various cleaning duties.
  • Also trained new employees in both serving and POS computer skills.
  • Accomplishments Trained multiple new employees on front-of-the-house responsibilities.
  • Chosen to help open a new store in Cleveland, Ohio; training new employees there as well.
Customer Service Representative 09/2015 to 11/2016
Time Warner Cable North Canton, Ohio
  • Managed high call volume with tact and professionalism.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.

English Instructor 08/2006 to 05/2013
Marion City Schools Marion, Ohio
  • Established clear objectives for all lessons, units and projects.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Encouraged students to persevere with challenging tasks.
  • Employed a broad range of instructional techniques to retain student interest and maximize learning.
  • Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
  • Created lesson plans in line with state curriculum and school curriculum standards.
  • Taught 8 periods of English/Language Arts for grades 9th through 10th each day.
  • Created an interactive classroom atmosphere to maintain student interest and facilitate learning.
  • Identified areas of weakness with individual students and tailored lessons accordingly.

Server, Server Trainer 11/1999 to 03/2001
Red Robin Restaurant North Canton, Ohio
  • Tending to guests needs enthusiastically and efficiently
  • Upselling of both menu and bar items
  • Trained multiple newly hired front-of-house members
  • Sent to Mentor, Ohio to help with new employees open up new store

Education
Masters of Education: English 2006 Wright State University - Dayton, Ohio
  • [Number] GPA
Bachelor of Arts: English adolescent/young adult education 2005 Wright State University - Dayton, Ohio
This resume is created in 7 minutes.
Summary
Dedicated Customer Service Representative (30+ years) motivated to maintain customer satisfaction and contribute to company success. Hands-on team management experience. Extremely personable. Proficient with both finances and leadership. 
Skills
  • Courteous demeanor
  • Active listening skills
  • Seasoned in conflict resolution
  • Energetic work attitude 

Experience
Customer Service Manager 04/2009 to 04/2012 Walmart Roxboro, NC Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.  Supervised all facets of cash register trained team members, including training, scheduling of breaks and meal periods, policy understanding and reviews.
Server trainer and server 03/1996 to 11/2008 Papa Vino's Italian Kitchen Grand Rapids, MI
All aspects of restaurant guest relations. Cross-trained and provided back-up for other customer service representatives when needed. Trained 4-6 new employees quarterly. 
Education and Training
Associate of Arts: Liberal arts 2003 Grand Rapids Community College Grand Rapids, MI, USA Continuing education in a variety of areas, including accounting.
Additional Information
Provided home health care for elderly mother from May 2012 to January 2017.