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Summary
Dedicated and focused Warehouse Sales Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Time management
  • Self-directed
  • Professional and mature
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Self-starter
  • Report development
  • Strong problem solver
Experience
Warehouse Sales Assistant
Pasig City
Visor Resources Inc/ Jun 2013 to Current
* In charge of  preparing delivery receipts and other necessary documents needed for deliveries.
* Accurate counting and final checking of stock transfer receipts. Preparing of receipts, summary of deliveries, and revision of direct delivery receipts,  and encoding of pull-out slips and reclassification.
* Coordinates with the concession department on the deliveries and other concerns. Ensuring the carton quantity, labels and description are correct against delivery receipts.
Checker
Mandaluyong City
Major Shopping Management Corp. – SM Department Store/ Oct 2011 to Mar 2012
* Responsible for checking all items that a customer buys.
* Ensures that the items on the receipt correctly matches what the customer bought
* Makes sure that items are carefully placed in the customer's shopping bag
Service Crew
Quezon City
Golden Arches Development Corp. – McDonald's / Apr 2007 to Jun 2011
* Taking customers' orders
* Preparing food order
* Collects payments and giving change to the customer
* Assist customers if they possibly have other concerns
Education
Bachelor of Science in Computer Science Pamantasan ng Lungsod ng Pasig 2013 Pasig City, Philippines
High School Diploma Pinagbuhatan High School 2006 Pasig City, Philippines
Pinagbuhatan Elementary School 2002 Pasig City, Philippines
This resume is created in 7 minutes.
Personal Summary
Six-years experience in the customer service industry. Experience in the areas such as: management and cashier. Ability to cope with failures and learn from mistakes, ability to prioritize, attention to detail, willingness to take on responsibilities, strong people skills, positive, flexible, punctual, quick learner, honest and trustworthy and strong work ethic.
Accomplishments
Balanced daily cash drawers totaling an average of $2,000.
Cashiered with two cash registers at once to maximize customer flow.
Resolved client conflicts to prevent loss of sales.
Experience
06/2012 to Current
Service Crew Burger King Calgary, AB
Balancing of cash register. 
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Cleaned and maintained the beverage area, display cases, equipment and order transaction area.
Greeted guests and sat them at tables or in waiting areas.
11/2016 to 04/2017
Sales Associate 7-Eleven Calgary, AB
Balancing of cash register.
Examined ID cards such as Driver's Licence or Government Issued ID's for people buying products such as cigarette, smokes or Lotto Sales.
Completed purchases with cash, credit and debit payment methods.

Education
present
Business Administration Bow Valley College Calgary, AB Business Administration Certificate Graduate
Skills
MS Office, Adobe Photoshop, computer applications, photography, cooking,  and reading.
Languages
Speak, read and write English and Tagalog
This resume is created in 7 minutes.
Contact Details
  • Name: Kasper Chong
  • Contact Details : 04 2
  • Availability: Weekdays and Weekends
  • Start date and time: Any day and anytime
  • Position: Full time and Part time
Professional Summary
Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Reliable team player and strong communicator. Proficient at building positive relationships with new and existing customers by offering superior customer experience.
Skills
  • Customer-oriented
  • Quick learner
  • Organized multi-tasker
  • Friendly and helpful
  • Exceptional communication skills
  • Fluent in 5 languages including English and Mandarin Chinese
  • Accustomed to shift work
  • Dedicated team player
  • Problem-solving skills
  • Able to persuade others effectively
Work History
Retail Assistant, 10/2015 to 04/2016
Tupperware Kuala Lumpur, Selangor
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company's mission and values.
Service Crew, 11/2014 to 03/2015
Sushi King Kuala Lumpur, Selangor
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Greeted customers and provided excellent customer service.
Sales Consultant, 05/2014 to 11/2014
Eu Yan Sang Kuala Lumpur, Selangor
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
Education
Master of Laboratory Medicine: Laboratory Medicine, 2017
RMIT University -
  • Recipient of Letter of Academic Progress from the Program Assessment Board.
  • Achieved a overall distinction grade.
Bachelor of Science: Biochemistry and Molecular Biology, 2014
University of Melbourne -
  • Achieved an overall distinction grade.
Yonsei International Summer School (YISS): Microbiology, 2014
Yonsei University - Seoul, South Korea
  • Achieved an overall high distinction (A+) grade.
Interests
  • Exploring different cultures by reading and travelling
  • Interested in the latest innovations in the world of science and technology
  • Enjoy food and landscape photography as means to relieve stress
This resume is created in 7 minutes.
Career Overview
  • Highly enthusiastic customer service professional with 2 years client interface experience.
  • Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
  • Enthusiastic customer service representative with in-depth knowledge of account management and training.
  • Solid team player with upbeat, positive attitude.

Detail-oriented [] who keeps entries up-to-date daily. Dedicated to providing current state-of-accounts reports to inform cash flow management decisions.

Accomplished Accounts Payable Clerk with a high degree of professionalism and strong problem resolution capabilities. Maintains 100% accuracy in processing invoices.

Resourceful Personal Assistant who is a fast learner and can quickly incorporates and implements new procedures to maximize efficiency and productivity.

Core Strengths
  • Intuit QuickBooks specialist
  • SAP
  • Proficient with Microsoft Office applications
  • Financial communication
  • Compensation/payroll
  • Active listening skills
  • Sharp problem solver
  • Detail-oriented
  • Compelling public speaker
  • Skilled multi-tasker
  • Energetic work attitude

Accomplishments

  • Accounting Skills
  • Operated computers programmed with accounting software to record, store, and analyze information.

  • Quality Communication
  • Interacted with 50+ states in US and Puerto Rico, ensuring accurate tax calculations on small business owners payroll.

  • Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

General Ledger Accounts 

  • Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.

Researched and resolved billing problems that had been previously missed.Increased office organization by developing more efficient filing system and customer database protocols.

Work Experience

Reduced time and costs and increased efficiency by introducing new accounting procedures.Renegotiated payment terms with dozens of suppliers.Calculated figures such as discounts, percentage allocations and credits.Verified details of transactions, including funds received and total account balances.Suggested process improvements to secure prompt and regular receipts for the organization.

Devised and maintained office systems to efficiently deal with paper flow.Screened telephone calls and inquiries and directed them as appropriate.

Thoroughly reviewed financial statements and tax audits to correct any discrepancies.

01/2014 to Current
General Accountant Al Aamal Momayaza General Trading Dubai United Arab Emirates

Restructured and analyzed QuickBooks to improve budget reporting.

Revised and streamlined inefficient work procedures with automation software.Analyzed costs and revenues to project future trends.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Evaluated accounting requirements during discovery meetings with potential clientsPerformed field audits on wide variety of clientele using Quick Books SystemCompleted monthly, quarterly and annual bank reconciliations for 11 small companies.Maintained confidential information, such as pay rates, bonus targets and pay grades.

09/2011 to 12/2013
QuickBooks Payroll Technical Support/ Account Management and Direct Deposit Stream Global Services Cebu City

  • Rectified escalated accounts payable issues from employees and vendors.
  • Processed payroll, electronic deposits and employee pay adjustments.
  • Researched and resolved collections and billing disputes with tact and efficiency.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Maintained composure and patience in face of difficult customer situations.
  • Processed an average of 40 inbound and outbound technical support and customer service calls.
  • Supported customers having data connectivity issues.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
06/2011 to 10/2011
Customer Sales/ Retention Representative Aegis People Support Cebu City
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Fielded an average of 70 customer service/retention/sales calls per day.
  • Processed up to 30 customer orders per day.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.

04/2010 to 06/2011
240 Hours On-the-job Training Don Carlos Municipality Office (HR Department) Valencia City, Bukidnon
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries.
  • Front clerk answering all employee queries.
  • Organized employee schedules, department phone lists and business card orders.
10/2010 to 03/2011
Apprenticeship: Assistant Accounting Clerk Bank of Commerce Cagayan de Oro City

  • Issued paychecks to vendors and suppliers on a daily basis.
  • Updated confidential employee banking information with accuracy and speed.
  • Maintained accounts receivable documentation electronically and on paper.
  • Entered weekly sales and customer count sheets for review by management.
  • Processed journal entries, online transfers and payments.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
07/2008 to 02/2009
Dining Service Crew Limketkai Jollibee Cagayan de Oro City
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Quickly and efficiently processed payments and made accurate change.
Educational Background
2011
Bachelor of Science: Technology Communication Management Mindanao University of Science and Technology Cagayan de Oro City Philippines
  • Coursework in Business, Advertising, Marketing and Communications
  • Coursework in Public Relations
  • Communications, English and Journalism coursework.
  • Apprenticeship at Bank of Commerce as Assistant Accounting Clerk
  • 240 hoursOn-the-job training at Don Carlos Municipality Office (HR Department).
2006
Bachelor of Science: Information Technology Central Mindanao University of Science and Technology Valencia City, Bukidnon, Philippines
  • Basic background on programming and information processes.
2005
High School Diploma Loyola High School Valencia, Bukidnon, Philippines
  • Graduated with Honors
  • Awarded Best in English
  • Features Editor of our School Publication "Loyola Voice"
  • Active Church Choir Member
  • Won various awards on Essay and Public speaking contests
2002
Don Carlos Central Elementary School Valencia, Bukidnon, Philippines
  • Consistent Honor Student.
  • Inter-school representative for Quiz Bee competitions on fields of Mathematics and English from Grade 3-5.
This resume is created in 7 minutes.
Professional Summary
  • Ambitious student working towards an Electrical career with a positive "can do attitude" and passion to learn and develop the skills of the trade
  • Dependable and punctual student displaying sensitivity in working with a culturally diverse student population.
  • Excellent listening and communication skills.
  • Student whom is focused on exemplary development of consistent curriculum throughout all core subjects and for several different levels.
  • Good communication skills, with dedicated attitude to strive for my goals. 
Skills
  • Team player
  • Self-motivated
  • Computer-literate
  • Multi-tasking
  • Adaptable learner
  • Leadership skills
  • Creative problem solving
  • Good time management
  • Focused
  • Self-starter
  • Honest
Work History
Food Service Crew Member 08/2012 to Current
McDonalds Family Resturant Moranbah
  • Demonstrate integrity and honesty while interacting with guests, team members and managers.
  • Greet customers and provided excellent customer service.
  • Pleasantly and courteously interact with customers.
  • Maintain high standards of customer service during high-volume, fast-paced operations.
  • Prepare all food orders within a 2-3 minute time frame.
  • Prepare fountain drinks and ice cream items.
  • Assemble food orders while maintaining appropriate portion control.
  • Verifiy that prepared food meet all standards for quality and quantity.
  • Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Handle currency and credit transactions quickly and accurately.
  • Follow food safety procedures according to company policies and health and sanitation regulations.
  • Prepare quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Strictly follow all cash, security, inventory and labor policies and procedures.
  • Store food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Maintain clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Report to all shifts wearing a neat, clean and unwrinkled uniform.
  • Perform all position responsibilities accurately and in a timely manner.
  • Communicate openly and honestly with the management team during each shift to ensure it ran smoothly.







 

Education
Moranbah State High School - Moranbah
  • Math
  • Science
  • English
  • Shop A
  • Shop B
  • Social Science
  • VWP - Certificate II in Workplace Practices
  • Jump Start Programme
This resume is created in 7 minutes.
Core Qualifications
  • Managing Risk
  • High communication skills (face to face, phone & email)
  • Management of staff
  • Able to work within a team environment & independently
  • Manageable employee 
  • 2011-current South Football Club captain
  • cultural awareness training with Aboroginal & Torres Strait Islander people completed
  • trauma informed care training completed
  • Aboriginal housing masterclass completed
  • Emergency & fire warden training completed

  • Property Management
  • Natural leader
  • Problem solving skills
  • CERT III in outdoor recreation 
  • Computer skills- Microsoft Office, Outlook, Excel, Qlikview 
  • White ribbon ambassador 
  • working with culturally diverse clients training completed
  • mental health first aid training completed
  • Presenting and completing matters at the tribunal training completed
  • DV alert training completed (Aboriginal client based specific)
Summary
Work History
Manager Broken Hill & Far West 10/2012 to Current
Compass Housing Services Broken Hill
  • Managing social housing properties of up to 240 properties 
  • Management of rent, water, bond and outstanding repair invoicing arrears
  • Conducting property condition reports
  • Preparing and executing lease agreements
  • Assisting to complete housing applications and bond loan applications
  • Conducting tenancy property inspections
  • Liaising with contractors
  • liaising and working with support services throughout BH and Wilcannia
  • Managaement of the 123 Community HUB
  • Management of the WFD program
  • Management of staff members of up to 5 people
  • Management of branch budgeting 
  • Preparing matters for NCAT
  • Presenting cases to NCAT
  • Manage all requests for maintenance in a timely manner.
  • Respond to telephone, written, email and face-to-face enquiries regarding all tenancy services.​
  • Investigate and resolve resident complaints and concerns in a timely and efficient manner.
  • Maintain timely communications with landlords and tenants.

​​



Labourer 04/2012 to 10/2012
Carthew Builders Broken Hill
  • Re-sheeting of iron roofing
  • digging of trenches for electtrical wiring
  • Any small labouring jobs that were required

 

please note only 6 months was spent  in this role due to contract ending at Perilya mine site.​


Service crew 04/2011 to 04/2012
Consolidated Mining & Civil Broken Hill
  • Operating IT tractor both with and without workman in attached basket
  • digging/bogging with IT tractor 
  • installation of air and water piping underground
  • installation of a/c flex
  • assisting in installation of large underground fans
  • running of electrical cables for jumbo operators
  • any other small jobs that were required

​​


Property Manager 01/2009 to 04/2011
First National Real Estate Broken Hill
  • managing a shared portfolio of 300 properties
  • management of rent and water arrears
  • processing applications
  • showing of rental properties
  • liaising with landlords
  • rent receipting 
  • ingoing and outgoing condition reporting
  • bond lodgement and claims
  • lodging of repair issues
  • preparation and execution of lease agreements
  • preparation and execution of termination notices 






Education
Primary School education: 1991 North School - Broken Hill
NSW Real Estate Certificate of Registration: HSC 2008 Willyama High School - Broken Hill HSC completed

Accomplishments
  • 2001-2003 part of McDonalds management team which won 'best store' in SA 3 years in a row
  • 2001, accredited MDP, BOC Adelaide
  • Managing Zamel's and becoming #1 in the country for branded New York Sales
  • Winning a trip to Sydney in October 2012 for making sales and GP budget by week 3 in SEPT 2012
  • Winning a 1 carat Diamond Solitaire ring for the highest GP and sales for October 2012 in the country
  • Winning a diamond sanctuary trip for making sales and GP budget by Christmas Eve 2012
  • Certificate of Registration
  • Managing risk in the Property Sector Certificate
  • Winning Diamond earrings for bringing in July deficit and August Sales and GP budget 2013
  • Winning a watch for personally selling the most interest free contracts for September 2013
  • Managing the only Zamel's store that made 2012/2013/2014 sales, GP and Wages in the SA region