Shift Supervisor resume examples

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Skillful Shift Supervisor resume

Tori Raio
Professional Summary

Enthusiastic, highly motivated, conscientious worker with proven leadership capabilities who likes to take initiative and seek out new challenges. With a diverse employment history, a strong customer service, inventory control and shipping background, I am highly adaptive and learn quickly.

Skills
  • Active listening skills
  • Quick learner
  • Strong communication skills
  • Problem solver
  • Time management
  • Inventory and merchandising
  • Shipping and receiving
  • Proficient in Microsoft Office, Quickbooks, UPS database and cash handling
  • Able to anticipate customer needs
  • Bilingual - Spanish
Work History
Chocolatier, 07/2017 to Current
 Anna Shea Chocolates – South Barrington, IL
  • Responsible for producing artisan molded chocolates and confections for future sale
  • Assist in ordering, labeling and dating all perishable ingredients for recipes
  • Maintain quality and appearance of all artisanal creations
  • Assist in creating new flavors of bon bons and truffles for events and holidays
Wholesale Manager/Head of Shipping Department, 10/2009 to 12/2014
 Anna Shea Chocolates – South Barrington, IL
  • Shipped all wholesale and internet orders while following procedures and guidelines
  • Implemented strategic shipping policies and methods to maximize sales and achieve sales goals 
  • Input new customers, made invoices, sales orders, credit memos, and processed payments using QuickBooks
  • Acquired new vendor partnerships that were more cost effective and reliable
  • Responsible for packaging, labeling and dating all products
  • Oversaw inventory and responsible for weekly ordering
  • Assisted in the factory, retail store and hosted parties
Paperwork Processor, 01/2009 to 10/2009
 Promoworks LLC – Schaumburg, IL
  • Organized, processed and audited multiple reports received from store demonstrators
  • Met weekly deadlines by entering data into databases
  • Effectively managed a high-volume of inbound calls from store demonstrators to assist them in the field
  • Processed employee payments into their accounts
  • Sorted hundreds of pieces of mail weekly
Shift Supervisor, 02/2008 to 12/2008
 Putting Edge – Hoffman Estates, IL
  • Promoted from Event Coordinator to Shift Supervisor three months into employment 
  • Completed store opening and closing procedures, including cash handling and deposits
  • Demonstrated professionalism while interacting with guests, team members and managers
  • Assigned employees to specific duties to best meet the needs of the store
  • Scheduled entertainment and weekend events
  • Hosted and supervised children's birthday parties
Barista, 03/2007 to 12/2007
 Starbucks – Hoffman Estates, IL
  • Memorized recipes for all specialty coffee beverages and seasonal offerings
  • Prioritized drink requests while managing interruptions
  • Created customer loyalty by remembering names, personal preferences and allergy information
  • Operated the drive-through window and sales register quickly and efficiently
  • Complied with standards for merchandising, stocking and storing products
  • Greeted customers and provided excellent customer service
Sales Associate, 02/2006 to 11/2006
 Bed Bath & Beyond – Schaumburg, IL
  • Stocked and replenished merchandise according to store merchandising layouts
  • Welcomed and assisted customers
  • Alerted customers to upcoming sales events and promotions
  • Operated cash register with high accuracy
Education
High School Diploma: 2008
 Hoffman Estates High School - Hoffman Estates, IL
  • Took continuing education classes in Criminal Justice and Forensics
  • Participated in Varsity Basketball, Varsity Volleyball, JV Softball and JV Water Polo, being a Co-Captain on the basketball and volleyball teams
  • Help with summer sport camps for incoming freshman
  • Member of Student Council for 2 years
In progress: General & Criminal Studies William Rainey Harper College - Palatine, IL
  • Took general studies with Criminal Law, Criminal Justice and Forensics
  • Led our volleyball team as a starter and co-captain to 1st place in our conference and finished in the final four at nationals
Volunteer Experience
  • Referee and work concession stands at volleyball club leagues
  • Volunteered at Feed My Starving Children, Link Elementary after school program, Friendship Village and Life Changers International Church
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Job-winning Shift Supervisor resume

Luke Hackman
Professional Summary

Resourceful and quick-thinking individual. Self motivated with team player attitude. Eager to learn and listen from those who have more experience. Goes above and beyond in every situation and will improve constantly.

Skills


  • professional demeanor
  • flexible schedule
  • excellent people skills
  • multi-tasking strength
  • high energy
  • high patience
  • Emergency Patient Care experience
  • Calm in chaotic situations
  • Measuring and monitoring vitals experience
  • MS Office and Computer Proficiency
Work History
Sales Representative, 08/2018 to Current
 Omaha Steaks – Crestview Hills, KY
  • kept up maintenance and stocking within the store.
  • helped guests with deals and specials they brought in.
  • Cash-handling
  • opened and closed the store following all protocols
  • checked and reported inventory irregularities.
  • Immediately addressed problems with customer accounts to promote quick resolution.
Volunteer Firefighter, 12/2017 to Current
 Fort Mitchell Fire Department – Fort Mitchell, KY
  • Responded to calls in both routine and emergency situations.
  • Maintained a very strong knowledge of firefighting principles and suppression methods, which enabled proper decision making in emergency situations.
  • Inspected all equipment following a fire call to ensure that everything was working properly.
  • Educated the public and community members on fire safety and prevention methods.
  • Administered first aid to those injured during fires and car accidents.
  • Spends about 30-40 hrs per week on shift at the station.
  • Regularly trained in fire and EMS regiments.
  • Assists Paramedics and EMTs with patient procedures.
Shift Supervisor, 12/2017 to 08/2018
 Starbucks – Fort Thomas, KY


  • Responded to and resolved customer questions and concerns.
  • Worked with team members to improve performance and implement training updates.
  • Applied security, safety and loss prevention strategies during shifts.
  • Directly oversaw store operations, including issuing staff assignments and creating production lists.
  • Resolved Customer and employee disputes.
  • Ordered products to meet needs of the store.
  • Coordinated with other supervisors to approach issues and opportunities in unison.
  • Voted Employee of the Quarter in 6 months
Barista & Trainer, 09/2016 to 12/2017
 Starbucks – Crestview Hills, KY
  • Trained 4 employees in 3 months.
  • Controlled line and crowd with quick, efficient service.
  • Remembered customers names and drinks
  • Maintained regular and consistent attendance and punctuality.
  • Made and served hundreds café beverages per day with speed, quality and consistency.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Education
High School Diploma: 2017
 Covington Latin School - Covington, KY

Routinely received honors marks and worked closely with the faculty participating in a number of extracurricular activities.

Certification: Emergency Medical Technician Gateway Community And Technical College - Florence, KY

Certification program to teach a student to become a competent EMT & prepare for the test for Emergency Medical Technician.

Certifications


  • BLS Certification (ASHI)
  • EMT-B (National, OH, & KY Certification)




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Top Shift Supervisor skills

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Experienced Shift Supervisor resume

Devoney Valente
Professional Summary

A leader who thrives on challenging opportunities to develop, coach and inspire retail leaders to exceed personal and organizational expectations in sales, development, customer service, and problem-solving. Equipped with experience in retail management and sales while employing excellent leadership skills and multitasking strengths.

Skill Highlights
  • Collaboration
  • Focused on providing excellent customer experience
  • Training and development
  • Outstanding communication skills
  • Forward-thinking mindset
  • Managing financial performance
  • Team-oriented
Career Accomplishments
  • Successfully completed an 11 month district manager tla in 2018.
  • Manager of the quarter in Q3 2015
  • Opened up a Licensed Starbucks Target store in South Windsor, CT
  • Provided valuable input while conducting mock interviews for partners desiring to move into the store manager position. Many of the partners interviewed went on to become promoted to the store manager role.
  • Reduced store turnover from 92% in 2014 to 9% in 2017.
Professional Experience
Starbucks Coffee Company Manchester, CT Store Manager 04/2013 to Current
  • Skills in retail business financials (e.g. payroll, profit and loss) and driving sales growth
  • Help to lead and coordinate district meetings
  • Skills in recruiting, selecting, talent management and talent planning.
  • Proxy for District Manager on multiple occasions
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Offered direction and consistently provides constructive feedback to motivate peers within district.
  • Led team during relocation process in the fall of 2017. Reached out to peers for help with set up in new location. Worked closely with the contractor to address issues during the relocation process and thereafter.
  • Store manager trainer- trained 3 newly hired store managers in operational and leadership activities. Trained newly hired regional director around shift supervisor role.
  • Developed and trained two supervisors within three years who were promoted to store manager.
  • Led and organized the implementation of shift lead roles throughout the district and supported district team through the work.
Starbucks Coffee Company Hartford, CT District Manager TLA 10/2017 to 10/2018
  • Strengthened company's business by leading implementation of lean principles, problem-solving, and coaching skills.
  • Led multi-unit management team of 13 stores through developing and inspiring a team of managers to be problem solvers and change leaders that meet or exceed company standards.
  • Focused on the safety and security of the district through store level audits and data analysis.
  • Readily shared talent across the area to facilitate the development of 2 store managers and support area leadership needs.
  • Promoted and developed 2 assistant store manager's into store manager temporary assignment roles within district to be future leaders with Starbucks.
  • Actively managed 13 store managers by regularly conducting self-assessments, providing feedback, and setting challenging goals to improve performance.
  • Increased overall customer satisfaction score in district from 31 to 38 in Q1 2018
  • Proactively joined the area's drive-thru team and helped reduce the number of drive-thru stores exceeding 70 seconds out the window from 6 to 1.
Starbucks Coffee Company Tampa, FL Shift Supervisor 01/2008 to 03/2013
Starbucks Coffee company Tampa, FL Barista 10/2007 to 01/2008
Education and Training
Bachelor of Arts: Organizational Leadership Expected in 2021 Arizona State University, Tempe Campus, Tempe, AZ, United States
  • Currently holding a 4.03 GPA
  • Coursework in Behavioral dynamics in organizations, Conflict management and Cultural Diversity in the United States
  • Dean's List Honoree 2017-2019
Bachelor of Arts: Education Hillsborough Community College - Dale Mabry Campus, Tampa, FL, United States
  • Dean's List, Fall 1998 
  • Coursework in Education
  • Coursework in Health and Safety for Children
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