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Professional Summary

A leader who thrives on challenging opportunities to develop, coach and inspire retail leaders to exceed personal and organizational expectations in sales, development, customer service, and problem-solving. Equipped with experience in retail management and sales while employing excellent leadership skills and multitasking strengths.

Skill Highlights
  • Collaboration
  • Focused on providing excellent customer experience
  • Training and development
  • Outstanding communication skills
  • Forward-thinking mindset
  • Managing financial performance
  • Team-oriented
Career Accomplishments
  • Successfully completed an 11 month district manager tla in 2018.
  • Manager of the quarter in Q3 2015
  • Opened up a Licensed Starbucks Target store in South Windsor, CT
  • Provided valuable input while conducting mock interviews for partners desiring to move into the store manager position. Many of the partners interviewed went on to become promoted to the store manager role.
  • Reduced store turnover from 92% in 2014 to 9% in 2017.
Professional Experience
Starbucks Coffee Company Manchester, CT Store Manager 04/2013 to Current
  • Skills in retail business financials (e.g. payroll, profit and loss) and driving sales growth
  • Help to lead and coordinate district meetings
  • Skills in recruiting, selecting, talent management and talent planning.
  • Proxy for District Manager on multiple occasions
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Offered direction and consistently provides constructive feedback to motivate peers within district.
  • Led team during relocation process in the fall of 2017. Reached out to peers for help with set up in new location. Worked closely with the contractor to address issues during the relocation process and thereafter.
  • Store manager trainer- trained 3 newly hired store managers in operational and leadership activities. Trained newly hired regional director around shift supervisor role.
  • Developed and trained two supervisors within three years who were promoted to store manager.
  • Led and organized the implementation of shift lead roles throughout the district and supported district team through the work.
Starbucks Coffee Company Hartford, CT District Manager TLA 10/2017 to 10/2018
  • Strengthened company's business by leading implementation of lean principles, problem-solving, and coaching skills.
  • Led multi-unit management team of 13 stores through developing and inspiring a team of managers to be problem solvers and change leaders that meet or exceed company standards.
  • Focused on the safety and security of the district through store level audits and data analysis.
  • Readily shared talent across the area to facilitate the development of 2 store managers and support area leadership needs.
  • Promoted and developed 2 assistant store manager's into store manager temporary assignment roles within district to be future leaders with Starbucks.
  • Actively managed 13 store managers by regularly conducting self-assessments, providing feedback, and setting challenging goals to improve performance.
  • Increased overall customer satisfaction score in district from 31 to 38 in Q1 2018
  • Proactively joined the area's drive-thru team and helped reduce the number of drive-thru stores exceeding 70 seconds out the window from 6 to 1.
Starbucks Coffee Company Tampa, FL Shift Supervisor 01/2008 to 03/2013
Starbucks Coffee company Tampa, FL Barista 10/2007 to 01/2008
Education and Training
Bachelor of Arts: Organizational Leadership Expected in 2021 Arizona State University, Tempe Campus, Tempe, AZ, United States
  • Currently holding a 4.03 GPA
  • Coursework in Behavioral dynamics in organizations, Conflict management and Cultural Diversity in the United States
  • Dean's List Honoree 2017-2019
Bachelor of Arts: Education Hillsborough Community College - Dale Mabry Campus, Tampa, FL, United States
  • Dean's List, Fall 1998 
  • Coursework in Education
  • Coursework in Health and Safety for Children


This resume is created in 7 minutes.
Professional Summary
Team leader with proven history of growth and expansion looking to turn a great group of people into an outstanding team that meets all goals. In my role as a Shift Supervisor, I  bring extensive experience in high-volume warehouse operations, including logistics, distribution and inventory management.
Skills
  • Customer service
  • Adaptable nature
  • Conflict resolution skill
  • Regulatory compliance
  • Inventory management
  • Team leader
  • Organized
  • Advanced skills in Bakco, DM Plus and Oracle distribution systems
  • OSHA standards
  • Forklift operation
  • Material handling
  • Proficient in MS Office
  • Equipment Operator Certificate and Trainer
  • Hard working and self-motivated
  • CPR certified
  • Flexible schedule
  • Quality assurance
  • Safe driver
  • Fast learner
  • Shipping and receiving
  • Material inventory skill
  • Quality inspection
  • Bilingual


Work History
Fellowes Shift Supervisor//Naperville, IL//June 1998 to Current
  • Set and achieved goals for professional development, as a department and individual ones that were company driven
  • Educated employees, peers, customers about the operation through set processes and procedures
  • Maintained regular and consistent attendance and punctuality of my team
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Constantly expanded personal knowledge through Fellowes LESN programs, Outsourced Seminar's, OSHA and National Safety Council
  • Monitored and help keep good housekeeping standards throughout our department. (Included Warehouse and Shipping Office)
  • Complied with safety standards for our daily operation functions of material handling
  • Planned and conducted weekly safety meetings, audits and committee teams
  • Maintained and communicated daily productivity and shipment reports for our department
  • Defined productivity performance standards and reviewed the outcome of performance goals to set future targets.
  • Addressed all personnel issues promptly and professionally.
  • Drove daily workload with effective communication and leadership.
  • Directed improvements in safety, product quality, service and cost efficiency.
Porreca Freight Inc Truck Driver//Elk Grove Village, IL//June 2003 to May 2016
  • Transported deliveries locally and over the road.
  • Safely loaded and unloaded deliveries according to size of load and content description.
  • Submitted all delivery documentation in a timely manner.
  • Maintained a daily, legible DOT log book and submitted corresponding documents.
  • Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.
  • Operated delivery vans in accordance with company safety policies and procedures.
  • Established and maintained excellent customer relationships.
  • Answered customer questions regarding delivery promptly and accurately.
  • Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.
  • Delivered products to dealer locations as scheduled and as requested.
  • Inspected vehicle and immediately reported any defects to a supervisor.
  • Verified all dispatch instructions.
  • Inspected tires, lights, brakes and gas, oil and water levels.
  • Correctly marked invoices and clearly noted returns and shorts.
Laidlaw School Bus Driver//Schaumburg, IL//August 2001 to February 2003
  • Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
  • Followed appropriate safety procedures for transporting passengers
  • Read maps and followed written and verbal geographic directions
  • Reported delays, accidents, or other traffic and transportation situations to base or other vehicles, using telephones or mobile two-way radios
  • Obeyed traffic laws, and follow established traffic and transportation procedures
Education
Associate of Arts - Business University of Phoenix // Arizona Online //2018
High School Diploma Elgin High School// Elgin, IL//1998
Accomplishments
  • Led warehouse team that had zero injuries and accidents for a combined 15 years
  • Received Individual and Team awards recognized through Fellowes Inc. 1999 Winner for Individual Teamwork Award, 2001 Winner Team Award Best Safety Improvement Itasca Distribution, 2014 Winner Individual Safety Leadership Award, 2017 Winner Team Aurora Distribution
  • Coached, Counseled, Mentored and Developed the Leadership Team on a continuous basis. The plan was to expose our employees expanding their job knowledge trying to bring them to their full potential. Some of employees were promoted throughout Fellowes Inc.
Affiliations
Eagles Club Member
Volunteer Assistant Coach at Elgin Classic Little League
Certifications
Emergency First Responder
AED Certified
First Aid and CPR
Principles of Occupational Safety and Health Trained
TSA Certified
Firearm Owner's Identification Card
Commercial Driver's License
This resume is created in 7 minutes.
Professional Summary

High energy  Assistant Restaurant Manager  with over 6+ years experience in the Fast Food Industry. Efficient and enthusiastic with strong knowledge of food and store procedures and operations. Proficient in managing high-volume operations. Experience in product managing, store training, business tracking, etc..

Skills
  • Effective leader
  • Staff training/development
  • Consistently meet goals
  • Organized
  • Data management
  • Strong verbal communication
  • Extremely organized
  • Known to go above and beyond normal job expectations
  • Exceptional communication skills
  • Tracking sales and hitting set targets
  • Staff development
  • Risk management processes and analysis
Work History
Fast Food Team Member 10/2012 to 10/2016
KFC Liverpool Foodcourt Liverpool, NSW
  • Reported to each shift on time and ready to work.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Assembled food orders while maintaining appropriate portion control.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Shift Supervisor 10/2016 to 10/2017
Southern Restaurants PTY Ltd. Liverpool, NSW
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Worked with team members to improve performance and implement training updates.
  • Helped store management meet standards of service and quality in daily operations.
  • Applied security, safety and loss prevention strategies during shifts.
  • Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Engaged in suggestive selling and other sales techniques.
Assistant Resturant Manager 10/2017 to Current
KFC Woodbine Woodbine, NSW
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction
  • Structured and maintained a safe working environment.
  • Looked after the store maintenance, cleanliness of store, and maintained high safety standards
  • Ensured that the highest level of customer satisfaction was maintained
  • Make sure that all hygiene and sanitation standards are met effectively
  • Strictly followed store policies and implemented them effectively
  • Managing staff on shift and designating positions and tasks.
  • In charge of the hiring and set up of new employees
  • Keeping track of sales, targets and current promotions
  • Doing weekly stock count and daily orders
  • In charge of all store safety standards following strict procedures and doing weekly safety audits
  • Making rosters and maintaining labour targets
Assistant Resturant Manager/Product Manager 07/2018 to Current
Collins Foods Hamilton, QLD
  • Responded to customer requests via telephone and email.
  • Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
  • Managed all merchandising, replenishment and inventory decisions to drive growth.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Monitord and evaluated teams, identifying and targeting opportunities for improvement.
  • Tracked all waste and actioned new technique's to help reduce overall waste.
  • In charge of all product and stock going in and out of store.
  • Created new build-to charts to help reduce unnecessary stock and wastage.
Certifications
  • Certified Food Safety Supervisor NSW (FSS)
  • First Aid Certificate
  • LAS Certificate (KFC)
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