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Professional Summary
Entry level Dental Assistant bringing a strong work ethic, interpersonal skills and customer service expertise. 
Skills
  • Superior customer service
  • Instrumentation familiarity
  • Radiation Health and Safety (RHS)
  • HIV/AIDS training
  • Keeping patients comfortable
  • Full mouth radiographs
  • Dental materials knowledge
  • Dental Assisting National Board
  • Sterilization techniques familiarity
  • Dental Radiography certificate
  • Gentle patient care
  • Proper telephone etiquette
Work History
Head VIP Hostess, 06/2014 to Current
The Stadium Group Washington, DC
  • Assist front door manager and customers in person and via telephone.
  • Train new employees
  • Provide an elevated customer experience to generate a loyal clientèle.
  • Demonstrate genuine hospitality while greeting and establishing rapport with guests
  • ?Escort Customers to designated VIP section.
  • Maintain welcoming environment for VIP customers and ensure that requirements of all guest are met.
  • Assist Cocktail Waitress with bottle service.
  • Make and confirm bottle service reservations
  • Handle large amounts of cash and process credit card transactions.
  • Compose VIP Hostess weekly schedule.
Customer Service Representative, 02/2011 to 04/2015
Intralot/DC09 Washington, DC
  • Respond to telephone inquiries and provide excellent customer service to DC Lottery retail agents.
  • Listen attentively to caller needs to ensure positive customer experiences.
  • Troubleshoot all lottery equipment via telephone and escalate issues properly.
  • Generate daily reports.
  • Access software systems to log customer calls.
  • Access to BOS Productions to retrieve DC Lottery Retail Information.
  • Knowledge of 3G/4G equipment and DSL.
  • Conduct onsite visits to DC Lottery retail agents while assisting Marketing Coordinator.
  • Assist with survey collection and marketing promotions.
  • Map assigned service/work schedules for technicians per their area of work.
  • Track service technician's locations throughout scheduled hours.
  • Document records for dispatches including what company equipment and products were used.
  • Provide administrative office support.
  • Interact professionally with call center associates, affiliates and DC Lottery Board staff.
  • Recommend solutions to make customer and work experience better.
Education
Dental Assistant and Radiology Certificate: Dental Assisting and Radiology (CODA Accredited Program), 2015
Anne Arundel Community College - Arnold, MD
Certifications
MARYLAND DENTAL RADIATION TECHNOLOGIST 2016

RADIATION HEALTH AND SAFETY (RHS From DANB) 2016

Additional Information
  •  Named employee of the month with Intralot/DC09 April 2012. Excellent yearly evaluations from supervisor at Intralot/DC09.