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Skillful VIP Hostess resume
Entry level Dental Assistant bringing a strong work ethic, interpersonal skills and customer service expertise.
Superior customer service
Radiation Health and Safety (RHS)
Keeping patients comfortable
Full mouth radiographs
Dental materials knowledge
Dental Assisting National Board
Sterilization techniques familiarity
Dental Radiography certificate
Gentle patient care
Proper telephone etiquette
Head VIP Hostess, 06/2014 to Current The Stadium Group – Washington, DC
Assist front door manager and customers in person and via telephone.
Train new employees
Provide an elevated customer experience to generate a loyal clientèle.
Demonstrate genuine hospitality while greeting and establishing rapport with guests
?Escort Customers to designated VIP section.
Maintain welcoming environment for VIP customers and ensure that requirements of all guest are met.
Assist Cocktail Waitress with bottle service.
Make and confirm bottle service reservations
Handle large amounts of cash and process credit card transactions.
Compose VIP Hostess weekly schedule.
Customer Service Representative, 02/2011 to 04/2015 Intralot/DC09 – Washington, DC
Respond to telephone inquiries and provide excellent customer service to DC Lottery retail agents.
Listen attentively to caller needs to ensure positive customer experiences.
Troubleshoot all lottery equipment via telephone and escalate issues properly.
Generate daily reports.
Access software systems to log customer calls.
Access to BOS Productions to retrieve DC Lottery Retail Information.
Knowledge of 3G/4G equipment and DSL.
Conduct onsite visits to DC Lottery retail agents while assisting Marketing Coordinator.
Assist with survey collection and marketing promotions.
Map assigned service/work schedules for technicians per their area of work.
Track service technician's locations throughout scheduled hours.
Document records for dispatches including what company equipment and products were used.
Provide administrative office support.
Interact professionally with call center associates, affiliates and DC Lottery Board staff.
Recommend solutions to make customer and work experience better.
Dental Assistant and Radiology Certificate: Dental Assisting and Radiology (CODA Accredited Program), 2015 Anne Arundel Community College - Arnold, MD
MARYLAND DENTAL RADIATION TECHNOLOGIST 2016
RADIATION HEALTH AND SAFETY (RHS From DANB) 2016
Named employee of the month with Intralot/DC09 April 2012.
Excellent yearly evaluations from supervisor at Intralot/DC09.