Assistant Center Director and Surgical Technician
Sep 2015 to
Responsible for leading a team of surgical staff and technicians in a busy LASIK surgery clinic. Create staffing schedule. Responsible for intensive quarterly center audit. Help to ensure a safe and efficient flow of surgical procedures on busy surgery days.
Develop and supervise staff by providing orientation, training, support and direction.
Evaluate patient care needs, prioritize treatment and maintain patient flow. Responsible for pre- and post-operative care to patients by following standard operating procedures, and preparing patients for treatment and assisting ophthalmologist in LASIK surgery. Delivering quality patient care, excellent communication and customer service. Applying drops to anesthetize, dilate, or medicate eyes. Educating patients by providing information regarding treatment, use of drops and drugs. Ensuring confidentiality by completing and safeguarding medical records. Operating various ophthalmology diagnostic equipment. Exceptional organizational and problem solving skills, with the ability to handle multiple competing priorities in a highly-dynamic work environment. Excellent verbal and written communication, interpersonal and presentation skills, as well as the ability to communicate complex information to patients and family members.
May 2013 to
Gulf View Grill －
Helped to create more business and increase sales during problematic shifts. Achieved high customer satisfaction for drink concoctions and efficiency. Consistently recognized by owner for providing superior customer service and extreme multi-tasking in a fast paced environment. Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Made engaging connections with guests to create loyalty.
Bartender/ Supervisor/ Bar manager in training
Mar 2006 to
Achieved high customer satisfaction. Collaborated with fellow bartenders and cocktail staff to ensure the delivery of efficient, high quality service. Consistently recognized by management for providing superior customer service. Created repeat business by developing long-term relationships with regular customers. Handled guest complaints, maintaining a positive dining experience for all restaurant patrons. Responsible for managing bar for landmark steakhouse. Including scheduling of staff, creating new cocktails and infusions, monthly inventory and helping develop new bar menu.
Feb 2004 to
Place in Back －
Feb 2001 to
Vanguard Airlines －
Kansas City & Colorado Springs,
In charge of all flight operations into and out of Colorado Springs. Managed 30 employees. Built and maintained positive relationships with contractors. Extensive and creative problem solving and multi-tasking in a fast paced environment, and emergency situations. Consistently recognized by management and customers for providing superior customer service especially in very challenging irregular operations. Ground Security Coordinator. Coordinated with airport vendors regarding fueling and catering logistics. Processed reservations, coordinated stand-bys and monitored cabin availability. Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
Mar 1998 to
Carnival Cruise Lines －
Created and confirmed reservations, and booked land excursions, for passengers on scheduled cruises. Extensive customer service and problem solving in emergency situations.
Nov 1997 to
Western Pacific Airlines －
Created and confirmed reservations for passengers on scheduled flights: Arranged reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book.
Customer Service Agent
Dec 2002 to
America West Airlines －
Provided excellent customer service checking passengers in and handeling irregular operations.
Processed reservations, coordinated stand-bys and monitored cabin availability.
Responded politely to passenger complaints regarding ticketing and baggage handling.
Determined flight close-out times and completed and verified flight forms.