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Professional Summary
Extensive experience in management and customer service. Four years of customer service experience with the airlines. Passionate about travel and helping others. Remains calm and level headed when faced with distressed passengers. Resourceful self driven team player. Exceptional organizational and problem solving skills, with the ability to handle multiple competing priorities in a highly-dynamic work environment. 
Skill Highlights
  
  • Excellent verbal and written communication, interpersonal and presentation skills
  • Extensive customer service skills
  • Creative problem solving
  • Multi-tasking
  • Management
  • Perform well in high-demand fast-paced environments
  • Client satisfaction 
  • Employee hiring and retention
  • Training staff
  • Staff motivator
  • Fast learning
  • Relationship/ team building
  • Reliable, punctual and committed to customer service
  • Team player with positive attitude
  • Strong work ethic 
 
 
Accomplishments
Management
  • In charge of all flight operations into and out of a city for an airline
  • Managed 30 employees
  • Built and maintained positive relationships with contractors
  • Extensive and creative problem solving and multi-tasking in a fast paced environment, and emergency situations
  • Consistently recognized by management and customers for providing superior customer service especially in very challenging irregular operations
  • Ground Security Coordinator

Bar

  • Head bartender/manager for seven years
  • Created own drink specials and infusions
  • Supervised other bartenders and cocktail staff
  • Helped develop bar menu
  • Extreme multi-tasking in a fast paced environment
  • Maintain excellent relations with customers
  • Cash Management 
  • Scheduling staff
  • Monthly inventory
  • Employee hiring and retention

​

Certifications

  • Wavelight Allegretto Laser
  • Visx S4 Laser 
  • Intralase Laser
  • Wavefront Wavescan
Experience
Assistant Center Director and Surgical Technician Sep 2015 to Current
 LasikPlus － Lakewood, CO Responsible for leading a team of surgical staff and technicians in a busy LASIK surgery clinic. Create staffing schedule. Responsible for intensive quarterly center audit. Help to ensure a safe and efficient flow of surgical procedures on busy surgery days.
Develop and supervise staff by providing orientation, training, support and direction.
Evaluate patient care needs, prioritize treatment and maintain patient flow.  Responsible for pre- and post-operative care to patients by following standard operating procedures, and preparing patients for treatment and assisting ophthalmologist in LASIK surgery. Delivering quality patient care, excellent communication and customer service. Applying drops to anesthetize, dilate, or medicate eyes. Educating patients by providing information regarding treatment, use of drops and drugs. Ensuring confidentiality by completing and safeguarding medical records. Operating various ophthalmology diagnostic equipment. Exceptional organizational and problem solving skills, with the ability to handle multiple competing priorities in a highly-dynamic work environment. Excellent verbal and written communication, interpersonal and presentation skills, as well as the ability to communicate complex information to patients and family members.
Bartender May 2013 to Aug 2015
 Gulf View Grill － Manasota Key, FL Helped to create more business and increase sales during problematic shifts. Achieved high customer satisfaction for drink concoctions and efficiency. Consistently recognized by owner for providing superior customer service and extreme multi-tasking in a fast paced environment. Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Made engaging connections with guests to create loyalty. 
Bartender/ Supervisor/ Bar manager in training Mar 2006 to Nov 2012
 Steaksmith － Colorado Springs, CO Achieved high customer satisfaction. Collaborated with fellow bartenders and cocktail staff to ensure the delivery of efficient, high quality service. Consistently recognized by management for providing superior customer service. Created repeat business by developing long-term relationships with regular customers. Handled guest complaints, maintaining a positive dining experience for all restaurant patrons. Responsible for managing bar for landmark steakhouse. Including scheduling of staff, creating new cocktails and infusions, monthly inventory and helping develop new bar menu.
Head Bartender Feb 2004 to Jul 2007
 Place in Back － Colorado Springs, CO
City Manager Feb 2001 to Aug 2002
 Vanguard Airlines － Kansas City & Colorado Springs, MO/ CO In charge of all flight operations into and out of Colorado Springs. Managed 30 employees. Built and maintained positive relationships with contractors. Extensive and creative problem solving and multi-tasking in a fast paced environment, and emergency situations. Consistently recognized by management and customers for providing superior customer service especially in very challenging irregular operations. Ground Security Coordinator. Coordinated with airport vendors regarding fueling and catering logistics. Processed reservations, coordinated stand-bys and monitored cabin availability. Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
Reservations Agent Mar 1998 to Aug 1998
 Carnival Cruise Lines － Colorado Springs, CO Created and confirmed reservations, and booked land excursions, for passengers on scheduled cruises. Extensive customer service and problem solving in emergency situations.
Reservations Agent Nov 1997 to Feb 1998
 Western Pacific Airlines － Colorado Springs, CO Created and confirmed reservations for passengers on scheduled flights: Arranged reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book.
​
Customer Service Agent Dec 2002 to Nov 2003
 America West Airlines － Colorado Springs, Co Provided excellent customer service checking passengers in and handeling irregular operations. 
Processed reservations, coordinated stand-bys and monitored cabin availability.
Responded politely to passenger complaints regarding ticketing and baggage handling.
Determined flight close-out times and completed and verified flight forms.
Education and Training
Mid-America Nazarene University － Olathe, KS, USA
Travel Industry I-Travel － Overland Park, KS, USA
This resume is created in 7 minutes.
Professional Summary

Effective and committed Assistant City Manager, Finance, with  experience managing all levels of large-scale projects, including budgeting and administration. Successful at achieving exceptional results in high pressure environments; adaptive to changes while creating and implementing effective policies and procedures. Goal-oriented with passion, confidence, perseverance and vision promoting organizational success.

Skills
  • Superior attention to detail
  • Exceptional organization
  • Analytical Thinking
  • Great Communication Skills
  • Deadline-Orientated
  • Effective Time Management
  • Intermediate MS Office Suite
  • Accounting/Payroll
  • Financial Analysis
  • Project Management
  • Administration
  • Fiscal Budgeting
  • Problem-Solving
  • Customer Service
  • Internal Control Management
  • Financial Management and Reporting
  • Human Resources Management
  • Grant Writing
  • Auditing Proficiency
  • Fixed Asset Inventory Management
Work History
Assistant City Manager Finance, 01/2017 to Current
 City of Pearsall – Pearsall, Texas


  • Assists and works directly with the City Manager, collectively brainstorming with department Directors, discussing strategies to mitigate issues.
  • Assists and manages daily operations of the organization as a whole to ensure successful mission continuation and/or completion through proper policies and procedures.
  • Assist internal and external customer; by making self available to answer questions, responding to inquiries, handling telephone requests.
  • Manages 5 personnel, accounts for equipment and finances within the Finance department.
  • Oversees and directs the preparation of the Finance Department's and City's annual operating and capital project budgets; reviews and recommends revisions of municipal procedures.
  • Facilitates the external audit process for the City including year-end closing journal entries, preparing client work papers, and preparing financial statement notes.
  • Prepares financial status, reports and worksheets; directs and maintains the central accounting system reviewing general ledger for accuracy, correcting errors.
  • Reviews sales and tax revenue collections, monthly municipal court fines, utility, license, rent, contract, and other collections, analyzing costs in all funds.
  • Reviews and authorizes city checks and supporting documentation, directs municipal purchasing activities, coordinating formal bids, preparing bid packages, writing bid specifications and reviewing bids for the city services, material and equipment.
  • Prepares resolutions and amendments for City Council meetings.
  • Provides training to all departments during Budget Retreats on Financial Policy and Procedures; providing guidance and awareness of current financial trends, addressing any budget concerns for better decision making.
  • Analyzes budgets, financial reports and projections for accurate reporting of financial standing.
  • Implementation for the City's fixed asset inventory management.
  • Researched possible grants and created proposals to submit along with grant application
  • Active Member of Government Finance Officer Association
  • Active Member of Texas City Management Association
Financial Accountant Manager, 01/2012 to 01/2015
 W-S Welding Service – Pearsall, TX


  • Analyzes company's financial state and trends; providing guidance and recommendation to save costs and identify new opportunities to increase profitability.
  • Reviews past reports to generate income forecasts. Analyze financial data to prepare financial reports including balance sheet, profit and loss statements, for generating and interpretation of financial records to supervisor.
  • Maintains and updates records of assets, liabilities, profit and loss, and tax liabilities.
  • Manages daily operations of accounting transactions of creating, maintaining and posting journal entries, reconciliation of general ledger, accounts payable, accounts receivable, cash receipts, payroll and utilities, develops spreadsheet for budgeting and inventory accountability.
  • Organizes files and reports for monthly, quarterly, and compiles for end of year tax reporting.
  • Maintains professional and technical knowledge through online research, reviewing professional publications and continuing education.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
Human Resources Manager, 01/2008 to 01/2011
 US ARMY – Houston, TX


  • Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
  • Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
  • Determines applicant requirements by studying job description and job qualifications.
  • Attracts applicants by placing job advertisements; contacting recruiters, using news groups and job sites.
  • Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
  • Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.
  • Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
  • Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Logistics Manager, 01/2004 to 01/2008
 US Army – Fort Hood, TX


  • Actively works with comptroller to provide sufficient budget planning for each company's individuals needs to support unique missions.
  • Purchasing and inventory of materials as well as selection of vendors.
  • Makes recommendations to improve productivity, quality, and efficiency of operations.
  • Coordinates and resolves issues regarding existing and new products. Interacts with customers to ensure that all requirements are being met.
  • Implement the Command Supply Discipline Program (CSDP) for 8 different companies with proper guidance and training for all supply personnel.
  • Prepared and presents the readiness and supply status analyzed and complied from the 8 different companies in monthly conferences to supervisors.
  • Conducts annual inspection on 8 companies to prevent shortages and losses, to ensure readiness of companies.
  • Coordinates transportation to accommodate company's missions.
Education
High School Diploma: 2004
 Premont High School - Premont, TX
Associate of Arts: Business Administration, 2014
 Grantham University - Kansas City
  • Graduated Cum Laue GPA of 3.52
Bachelor of Arts: Accounting , 2016
 Grantham University - Kansas City, MO
  • GPA 3.34
Certificate Program Institute of Governmetenal Finance: 2017
 Texas Tech University - Dallas, TX
Texas Certified Public Manager Pogram, Current
 Texas State University - Round Rock, TX
Training

2019 Public Funds Investment Act, 2019 GFOAT Governmental Accounting Academy, 2011 International Society of Logistics and the US Army Logistics University Advanced Leaders Course: Honors Graduate Fort Lee, VA; 2008 Recruiting and Retention School Fort Jackson, SC; 2008 Warrior Leaders Course Fort Hood, TX; 2007 Property Book Unit Supply Enhanced Camp Liberty, Iraq; 2006 Combat Life Saver Course Camp Taji, Iraq; 2004 United States Army Quartermaster School Fort Lee, VA.

Awards

4 Army Achievement Medal; 2 Army Commendation Medal; 2 Good Conduct Medal; 4 Certificate of Achievements; 2 Good Conduct Medal; 1 Gold Recruiter Badge; 1 Iraqi Campaign Medal; 1 National Defense Service Medal; 1 Global War on Terrorism Service Medal; 1 Overseas Service Ribbon; 1 Army Service Ribbon

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