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Professional Summary

CSR with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Detail-oriented CSR with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. Analytical CSR effective at technical support and reporting. Highly computer-savvy.
  • Microsoft Certified Solutions Expert (MCSE) Certificate
  • Customer service expert
  • Fast learner
  • Skilled multi-tasker
  • Knowledgeable in Mac systems
  • Analytical and critical thinker
  • Skilled in HTML, HTTP and IP
  • Skilled at mediation
Work History
Chat Advisor Tech Support , 03/2017 to 07/2017
Kelly Connect Services Work From Home

  • Installed software and resolved technical issues.
  • Met and exceeded company sales and productivity goals.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Resolved problems with malfunctioning products.
Personal Trainer, 10/2016 to 06/2017
Lean Fitness Centers Harlingen, TX
  • Measured clients' overall fitness by completing comprehensive evaluations and physician clearances.
  • Created personal training programs that addressed specific injuries or health problems.
  • Designed enjoyable and innovative customized training programs based upon fitness goals.
  • Educated clients on effective ways to exercise while on business travel, at home and on vacation.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Scheduled and conducted fitness orientation appointments with new members.
Code Enforcement Officer, 02/2016 to 10/2016
Cameron County Park Rangers South Padre Island
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Organized all new hire, security and temporary paperwork.

  • Created detailed expense reports and requests for capital expenditures.

  • Patrolled alongside beach access to ensure safety.
  • Issued Citations to pedestrians who break parks rules and guidelines.
CSR/ Technical Support, 11/2014 to 02/2016
Dish Network Harlingen
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Customer Service Representative, 12/2012 to 11/2014
Time Warner Cable Harlingen, TX
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Alerted customers to upcoming sales events and promotions.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Managed call flow and responded to technical support needs of customers.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Activated accounts for clients interested in new services.
High School Diploma: Livingway Christian School - Brownsville, TX
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Professional Summary
Highly organized and detail-oriented supervisor and/or employee with more than several years experience supplying thorough, organized administrative support to managers, directors, and elected officials. Operations employee who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting morale.
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Flexible
  • Accurate and detailed
  • Works well under pressure
  • Team building
  • Proficient in Microsoft Word, Excel, Outlook, Power Point, etc.
  • Leadership
  • Adaptability 
  • Interpersonal Skills 
  • Critical thinker
Work History
North Central Solid Waste Authority Interim Manager | Española, NM | October 2017 - November 2017
  • Clearly and promptly communicated pertinent information to staff, and governing body.
  • Cultivated close working relationships with other municipalities and governmental agencies to combat illegal dumping of solid waste .
  • Gathered and analyzed data for studies, reports, and made recommendations based on findings.
  • Served as the representative of North Central Solid Waste Authority at many meetings.
  • Helped create and write corrective actions  for audit findings, to the New Mexico State Auditors office.
  • Signed reports for liens, payroll, and other budget items.
North Central Solid Waste Authority Operations Supervisor | Española, NM | November 2016 - Current
  • Supervised 42-45 employees in commercial collection, residential collection, recycling collection, and support service staff. 
  • Managed several projects such as safety meetings, OSHA compliancy, New Mexico Environmental Department standards, and weekly status reports that provided a state of the Authority for that week.
  • Manage all collection and transfer stations.
  • Recruit, instruct, guide, train, coach, counsel, discipline and check work of all staff.
  • Respond and resolve difficult and sensitive daily customer inquires.
United States Army Reserve Engineer | Santa Fe, NM | January 2009 - January 2017
  • Led training programs in preparation for combat.
  • Operated and maintained communications equipment.
  • Expert in tactical and technical guidance.
  • Carpentry and Masonry specialist 
  • Deployed to combat zone (Afghanistan) 2013-2014
City of Espanola Code Enforcement Officer | Española, NM | December 2015 - November 2016
  • Conduct onsite inspections, re-inspections, investigations and determine the existence and type of zoning, housing, signage, health, or nuisance code violation.
  • Respond to inquiries by property owners, contractors regarding code compliance.
  • Created and coordinated "Neighborhood Clean-Up"  for poverty neighborhoods.
  • File criminal complaints in Municipal Court, testify, and present evidence in progressive or egregious code violation cases. 
High School Diploma Mesa Vista Middle/High School Ojo Caliente, NM | 2010

  • NMED Transfer Station Operators License.
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Professional Summary
I'm a hard worker who adapts to change easily and welcomes daily challenges. Always striving for new ways to strengthen my skills while learning new ones along the way. Quick paced learner who enjoys dealing with the public while working well with a team. Ready to be a new asset and excel in my future career.

GCOR qualified

Fast learner

Attention to detail

Excellent people skills

Strives for advancement


Work History
Library Technician I 02/1999 to 09/2003
Oceanside Public Library Oceanside, CA
    I alphabetized all incoming books and audio and shelved them in their designated departments. Processes new patron applications for library cards. Collected proper fines and fees due to late returns or damaged material. Assisted in processing and requesting inter-library loans. Checked material in and out to include audio video equipment. I occasionally would supervise on the weekend shifts. I accounted for currency collected at the end of the day and made sure it was locked in the safe. Sorted all donations, collected and distributed mail as needed and processed new material into the data base.
Security Forces 12/2003 to 09/2004
United States Air force Altus Afb, OK
    I protected the safety of all base property, personnel and weapons from hostile forces. Directed vehicles and persons on and off base to include issuance of visitor passes. Conducted investigations for any on base incidents involving military and civilians. Operated and maintained communications equipment. Actively patrolled assigned areas to prevent and detect crimes. Issued warnings and citations for traffic violations when needed. Investigated and reported crimes, accidents, offenses and damage to property when needed. Checked all vehicle equipment for proper functioning prior to use for my shift. 
Transportation Security Officer 07/2005 to 09/2006
Transportation Security Administration San Diego, CA
    Protected the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft. Conducted screening of passengers to include hand wands, walk through and pat downs. Screened all carry on and check luggage via x-ray monitor. Monitored the flow of passengers through the screening checkpoint to facilitate the orderly and efficient processing of passengers while answering passengers questions or concerns. Maintained close communication with supervisors regarding any issues that might be discovered in the course of screening duties. Ensured the passengers needs and expectations were met throughout the security checkpoint process to the best of my ability.
Coach Operator / Code Enforcement Officer 01/2007 to 05/2013
North County Transit District Oceanside, CA
    I transported passengers safely from point A to point B. Assisted elderly and disabled passengers in boarding and de-boarding the bus. Collected fares as passengers boarded and issued bus passes using our fare box. Directed passengers needing assistance with schedules or routes. Monitored all activity at each transit station on CCTV to observe and report any and all illegal activity. Dispatched security to all incidents or to any requests for assistance. Contacted local law enforcement when needed. Issued citations to any offenders who may be on the trains, on the buses or at any of the transit stations. Appeared in court for subpoenas regarding citations issues. Wrote reports, logged all offenders at the end of shift and answered phones.
Operations Coordinator 05/2013 to 10/2015
Herzog Transportation Inc. Escondido, CA
    Enter daily morning reports for the train dispatchers. Logged all incidents on the rail line and wrote reports on Industry Safe to keep a current history of events. Sent out social media updates on Twitter and Facebook via Hootsuite for all incidents or delays in service. Sent all in house messages to inform management from various departments via Guest Assist. As a qualified train dispatcher through GCOR I also dispatched Coaster, Amtrak, Metrolink, Freight and Sprinter on the second busiest corridor in America. Issued track and time, sent current GTB\'s and issued Form B\'s on the TMDS. Answered the radio with high volume traffic while focusing on one task at a time. My main objective is to keep all persons and property safe while running trains from point A to point B in a timely fashion.
None: Criminal Justice 2002 Palomar Community College - San Marcos, CA
Continuing education in Criminal Justice and one day Business Management.
High School Diploma: 2000 El Camino High School - Oceanside, CA Competed in Cross Country, Volleyball and Choir.