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Professional Summary
Professional experienced in working in fast paced environments demanding strong organizational skills, technical and interpersonal skills. I am trustworthy, a fast learner, highly dependable, and pays excellent attention to detail and also committed to superior customer service. Strong planner and problem solver who readily adapts to change, and works independently and exceeds expectations. 
Skill Highlights
  • Excellent communication skills
  • Strong interpersonal skills
  • Pleasant demeanor 
  • Customer service-oriented
  • Invoice processing
  • Multi-line phone proficiency
  • Critical thinker
  • Detail oriented
  • Microsoft Word, Excel, Outlook
  • Appointment setting
  • 20-30 WPM Typing Speed
  • Clerical Knowledge
  • Customer service skills
  • Good at following instructions
  • Utilizing scanner systems
  • Independent worker
  • Attention to detail
  • Reliable
  • Team player
  • Exceptional customer service
  • Organized
  • Friendly/Energetic/Flexible
  • Self-motivated
  • Customer Service-oriented
Education and Training
1991
High School Diploma: Basic Ellender Memorial High School Houma, Louisiana
Work Experience
08/2017 to Current
Planning/Zoning Permits Clerk Terrebonne Parish Consolidated Government Houma, LA
  • Provide full customer service at counter and via phone 
  • Typing (Microsoft: Word, Excel, Outlook) 
  • Receive and process construction documentation  
  • Review and copy technical construction documents 
  • Accept and process permit applications(in person/online) 
  • Problem solver for permit applicants 
  • Scan and upload construction plans, permit documents and elevation certificates to mypermitnow.org system
  • Maintain data files and compile for reports
  • Process payments for permit applications: cash, checks, credit (in person/online)
  • Process inspection reports from inspectors
  • Turned in Electric, Gas and Water to the correct companies
  • Upload Flood Letters to the Council Reading file    
  • Communicate with South Central Planning in regards to Permits and construction plans
  • Contact customers to follow up on permits and elevation certificates
  • Process daily emails and request
  • Verified daily deposits
  • Make Daily Deposits for office
  • Prepare Daily Mail Outs
  • Process daily mail (incoming/outgoing)
  • Answered an average of 40-50 calls a day
  • A Multi-Line Switchboard
  • Maintained a clean and organized lobby 
  • Answer phones and directed to the correct department or person
  • Help out co-workers when needed
  • Answer customer questions in regards to permits and fees
06/2014 to 07/2017
Receptionist (Permits Department) Terrebonne Parish Consolidated Government Houma, Louisiana
  •  Provide full customer service at counter and via phone
  •  Typing (Microsoft: Word, Excel, Outlook)
  •  Receive and process construction documentation
  •  Review and copy technical construction documents
  •  Accept and process permit applications(in person/online)
  •  Problem solver for permit applicants
  • Scan and upload construction plans, permit documents and elevation certificates to mypermitnow.org system
  • Maintain data files and compile for reports
  • Process payments for permit applications: cash, checks, credit (in person/online)
  • Process inspection reports from inspectors
  • Turned in Electric, Gas and Water to the correct companies
  • Upload Flood Letters to the Council Reading file
  •  
  •  
  •  
  •  
  • Communicate with South Central Planning in regards to Permits and construction plans
  • Contact customers to follow up on permits and elevation certificates
  • Process daily emails and request
  • Verified daily deposits
  • Make Daily Deposits for office
  • Prepare Daily Mail Outs
  • Process daily mail (incoming/outgoing)
  • Answered an average of 40-50 calls a day
  • A Multi-Line Switchboard
  • Maintained a clean and organized lobby 
  • Answer phones and directed to the correct department or person
  • Help out co-workers when needed
  • Answer customer questions in regards to permits and fees
06/2013 to 06/2014
Receptionist (Nuisance Abatement Department) Terrebonne Parish Consolidated Government Houma, Louisiana
  • Made copies of files for supervisor when needed
  • Filing in ABC order
  • Nuisance Complaints via email and phone
  • Answered and average of 20-30 calls a day by addressing customer inquiries and taking messages
  • Greeted customers entering the office
  • Assisted customers in person or on the phone
  • Maintained a clean front lobby and office area
06/2000 to 03/2011
Deputy Clerk Clerk of Court Houma, Louisiana
  • Greeted visitors entering the office
  • Determined the nature of the visit
  • Assisted customers in person and on the phone
  • Answered calls using a 8 multi-line switchboard
  • Filing
  • Some supervisor duties when needed or asked upon
  • Cancelled Mortgages
  • Process daily mail
  • Ran full Mortgage searches
  • Typed Mortgage Certificates
  • Made Copies for all customer request
  • Process cash and check payments
03/1991 to 05/2000
Secretary Mo's Heating & Air Conditioning Houma, Louisiana
  • Oversaw daily office operations for a small staff
  • Processed payroll for a staff of four employees
  • Composed and drafted all outgoing correspondence
  • Oversaw inventory and office supply purchases
  • Made daily deposits
  • Processed accounts receivable and accounts payable
  •  Created invoices and proposals
  • Processed daily incoming mail
  • Worked on Quickbooks Pro accounting system
  • Reconciled company bank account, credit cards, and line of credit accounts
  • Completed and mailed out bills, contracts, proposals, invoices and checks
  • Maintained and internal client mailing system
  • Created, indexed and maintained clients records and warranties
  • Scheduled all appointments and service calls
This resume is created in 7 minutes.
Skills
  • MS Office proficient
  • Exceptional communication skills
  • Strong presentation skills
  • Highly organized
  • Daily docket reports
  • Case management 
Experience
December 2015
to
Current
City of Norfolk Circuit Court Court Norfolk, VA Criminal Docket Administrator II Processes incoming cases from Virginia Supreme Court Case Management System into an external Excel Spreadsheet to review for accuracy issues and transmission to the master calendar. Maintains the master calendar for client appointments and court appearances. Organizes and prioritizes case loads to increase courtroom efficiency standards. Professionally confers with Chief Judge regarding day-to-day court matters. Effectively interacts with criminal attorneys to ensure smooth transitions through the docket proceedings.
December 2015
to
April 2016
City of Norfolk Circuit Court Norfolk, VA Court Deputy Clerk I
Accurately and effectively performed clerical duties for Civil, Deeds, Wills, and Probate Divisions. Followed and exceeded time standards for processing and reviewing files for Court Dockets ensuring deadlines were met. Examined documents for errors and rules compliance prior to filing. Reviewed, retrieved and delivered original documents filed for record and received as evidence. Created and retrieved events on Virginia E-Filing. Linked court documents to existing events. Professionally answered phones and provided accurate information to the public regarding civil matters.  
Old Dominion University Norfolk, VA Peer Mentor
NATO Allied Command Transformation Innovation Hub Norfolk, VA Intern
Work History
The Norfolk Yacht & Country Club Norfolk, VA Server/Hostess
The Virginia Diner Shoppe Norfolk, VA Sales Associate
Bath & Body Works Norfolk, VA Sales Associate
Education and Training
Old Dominion University Norfolk, VA Bachelor of Science: Criminal Justice and Sociology
  • 150 credits 
  • NATO Allied Command Transformation (ACT) Innovation Hub Intern
  • Peer Mentor
  • Model United Nations: Secretary/Treasurer
Activities and Honors
  • W.E.B. Dubois Honor Society  
  • 2009-2010: Manchester YMCA Leaders Club
  • 2009-2009: Youth Alcohol and Drug Abuse Prevention Project
  • 2006-2006: People to People Student Ambassador
This resume is created in 7 minutes.
Summary

A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactive in a complex and busy office environment. I am now looking for a career advancement opportunity with a company that will allow me to develop my skills & potential.

Skills
  • Results-oriented
  • Resourceful
  • Excel spreadsheets
  • Time management
  • Self-starter
  • Advanced MS Office Suite knowledge
  • Medical terminology
  • Meeting planning

Experience
10/2013 to 11/2017
Deputy Clerk III State of Alaska Anchorage, AK
  • Knowledgeable of superior and district in court processes.
  • Responsible for recording case dispositions, court orders and arrangements.
  • Prepared and submitted an annual report on the finances and administrative activities of the city.
  • Streamlined the chain of command and internal structural roles, relationships and responsibilities.
12/2012 to 11/2013
Administrative Assistant Trailboss Anchorage, AK
  • Managed clerical needs of company employees, including copying, faxing and file management.
  • Responded to telephone inquiries from clients, vendors and the public.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
09/2010 to 08/2012
Lead Dispatcher Guardian Security Anchorage, AK
  • Supervised 30 other employees, led recruiting and hiring, managed employee review process and ensured compliance with state and federal regulations.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Updated  system information, documented activity, reviewed account information and detailed requests from customers along with providing technical support to installers in the field.
  • Dispatched emergency services as required, such as Police, Fire, and EMS services to residential and commercial locations along with providing escalated support if the need arose.



Education and Training
2016
Bachelor of Arts: Criminal Justice University of Phoenix Phoenix, AZ, United States
2010
Associate of Arts: Criminal Justice Charter College Anchorage, AK, United States
This resume is created in 7 minutes.
Summary

Detail-oriented and organized dynamic Deputy Clerk who goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity.

Highlights
  • Time management
  • Spreadsheet management
  • Microsoft Office proficiency
  • Self-directed
  • Excellent communication skills
  • Experience in Payroll
  • Experience in Accounts Receivables
  • Computer-savvy
  • Resourceful
  • Pleasant demeanor
  • Strong interpersonal skills
  • Customer service-oriented
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Administrative support specialist
Accomplishments

Created Spreadsheets for the recording department to help minimize time use and errors in calculating intangible penalties for mortgage, and also for the use of transferring Liens / Judgments to Bond.

Experience
Deputy Clerk - Recording Dept 08/2005 Current Collier County Clerk of Courts Naples, FL

Main duties include the recordation of Official Land records. Mastered the ability to adapt thru our transition to our new COR Recording system. Acceptant agent for U.S. Passport applications. Issue Marriage Licenses. Answering & confidently satisfying customer inquiry phone calls. Created databases and spreadsheets to improve inventory management and reporting accuracy. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Time management is key, in which I am very proficient in.

Accounts Receivables/Payroll 05/2003 07/2005 Garrison Protective Services Nesconset, NY

Verified that information in the computer system was up-to-date and accurate.Assisted with payroll preparation and entered data into cumulative payroll document.Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified details of transactions, including fund ed and total account balances.Conducted month-end balance sheet reviews and reconciled any variances.Aided in purchasing of office supplies, and supplies needed for the field.

Receptionist - Customer Service Rep 05/1999 03/2003 Biodex Medical Systems Shirley, NY

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence.Provided accurate and appropriate information in response to customer inquiries.Conducted business to business telephone sales.Quoted prices, credit terms and other bid specifications.Negotiated prices, terms of sales and service agreements.Responded to all customer inquiries in a timely manner.

Aviation Electrician/ some Administrative 08/1994 12/1997 United States Marine Corps

Performed maintenance and repair to various electrical components belonging to helicopters. Prepared registered and certified mail for dispatch. Maintained personnel accountability. Logged and filed classified documents.Worked closely with tenant commands, the air station and squadron officers.