Deputy Clerk resume examples

•  Provide full customer service at counter and via phone
  
•  Typing (Microsoft: Word, Excel, Outlook)
•  Receive and process construction documentation
  
•  Review and copy technical construction documents
•  Accept and process permit applications(in person/online)
•  Problem solver for permit applicants
  
• Scan and upload construction plans, permit documents and elevation certificates to mypermitnow.org system
• Maintain data files and compile for reports
• Process payments for permit applications: cash, checks, credit (in person/online)
• Process inspection reports from inspectors
• Turned in Electric, Gas and Water to the correct companies
• Upload Flood Letters to the Council Reading file
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• Communicate with South Central Planning in regards to Permits and construction plans
  
• Contact customers to follow up on permits and elevation certificates
• Process daily emails and request
• Verified daily deposits
• Make Daily Deposits for office
• Prepare Daily Mail Outs
• Process daily mail (incoming/outgoing)
• Answered an average of 40-50 calls a day
• A Multi-Line Switchboard
• Maintained a clean and organized lobby 
• Answer phones and directed to the correct department or person
• Help out co-workers when needed
• Answer customer questions in regards to permits and fees

• Made copies of files for supervisor when needed
• Filing in ABC order
• Nuisance Complaints via email and phone
• Answered and average of 20-30 calls a day by addressing customer inquiries and taking messages
• Greeted customers entering the office
• Assisted customers in person or on the phone
• Maintained a clean front lobby and office area

• Greeted visitors entering the office
• Determined the nature of the visit
• Assisted customers in person and on the phone
• Answered calls using a 8 multi-line switchboard
• Filing
• Some supervisor duties when needed or asked upon
• Cancelled Mortgages
• Process daily mail
• Ran full Mortgage searches
• Typed Mortgage Certificates
• Made Copies for all customer request
• Process cash and check payments

• Oversaw daily office operations for a small staff
• Processed payroll for a staff of four employees
• Composed and drafted all outgoing correspondence
• Oversaw inventory and office supply purchases
• Made daily deposits
• Processed accounts receivable and accounts payable
•  Created invoices and proposals
• Processed daily incoming mail
• Worked on Quickbooks Pro accounting system
• Reconciled company bank account, credit cards, and line of credit accounts
• Completed and mailed out bills, contracts, proposals, invoices and checks
• Maintained and internal client mailing system
• Created, indexed and maintained clients records and warranties
• Scheduled all appointments and service calls

• Managed clerical needs of company employees, including copying, faxing and file management.
• Responded to telephone inquiries from clients, vendors and the public.
  
• Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  
• Created databases and spreadsheets to improve inventory management and reporting accuracy. ​

• Supervised 30 other employees, led recruiting and hiring, managed employee review process and ensured compliance with state and federal regulations.
• Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
• Updated  system information, documented activity, reviewed account information and detailed requests from customers along with providing technical support to installers in the field.
• Dispatched emergency services as required, such as Police, Fire, and EMS services to residential and commercial locations along with providing escalated support if the need arose.

Verified that information in the computer system was up-to-date and accurate.Assisted with payroll preparation and entered data into cumulative payroll document.Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified details of transactions, including fund ed and total account balances.Conducted month-end balance sheet reviews and reconciled any variances.Aided in purchasing of office supplies, and supplies needed for the field.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence.Provided accurate and appropriate information in response to customer inquiries.Conducted business to business telephone sales.Quoted prices, credit terms and other bid specifications.Negotiated prices, terms of sales and service agreements.Responded to all customer inquiries in a timely manner.

Performed maintenance and repair to various electrical components belonging to helicopters. Prepared registered and certified mail for dispatch. Maintained personnel accountability. Logged and filed classified documents.Worked closely with tenant commands, the air station and squadron officers.