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Professional and intelligent Senior Juvenile Probation Officer seeking to continue in a new organization and contribute to the attainment of its mission and vision.  Over 12 years of experience in probation and corrections.    Extensive understanding of both adult and juvenile criminal justice systems and the roles of its numerous related organizations and stakeholders.
Quality Assurance Trained, In-Service Training Instructor, Leadership Development Trained, Previous American Red Cross Experience, Windows, Mac, Word, Excel, Microsoft Office
Florida Dept. Juvenile Justice March 2015 to December 2016 Sr. Juvenile Probation Officer
Sarasota, FL
Florida Dept. Juvenile Justice February 2008 to March 2015 Juvenile Probation Officer
Sarasota, FL
Manatee Juvenile Assessment Center January 2006 to January 2008 Senior Case Manager
Bradenton, FL
Florida Sun Realty January 2004 Associate
Sarasota, FL
Green Thumb Florist September 1999 to February 2005 Co-owner
Sarasota, FL
Commercial Carrier Corp January 1998 to January 1999 CDL Driver
Auburndale, FL
Sheriff's Department February 1996 to June 1998 Property Clerk
Sarasota, FL
Sheriff's Department January 1989 to February 1993 Corrections Officer
Sarasota, FL.
Eckerd College 1994 B.A: American Studies St. Petersburg, Fl. American Studies
Manatee Community College 1987 A.A Bradenton, Fl.
Golf, Reading
Instructor, Leadership Development, Mac, Excel, Microsoft Office, Windows, Word, Quality Assurance
Additional Information
  • LICENSES: Florida Real Estate Sales Associate Florida Commercial Driver License - Class A
  • ACTIVITIES: Golf, Reading PERSONAL: Born: June 13, 1965 Marital Status: Married
This resume is created in 7 minutes.
Professional Summary
Career Highlights:
  • Southern University Shreveport, LA:  Developmental English Freshman Orientation/College Success.
  • Experienced Law Enforcement Officer - (3 yrs.) - Skilled in interviewing techniques, critical stress management, investigative procedures and report writing.
Knowledge, Skills & Abilities:
  • Proficient in Microsoft Software, Outlook & various agency-specific software systems used throughout my career.
  • Proficient utilizing modernized office equipment.
  • Typing Proficiency: 60 +  wpm. 
  • Extraordinary customer service and interpersonal relationship skills, strong attention to detail, excellent written & verbal communication skills.
Master of Science Grambling State University 2012 Grambling, Louisiana, U.S.A.

Developmental Education w/ Concentration in School Counseling & Guidance (K-12).

Bachelor of Arts: Criminal Justice Louisiana State University 2002 Shreveport, LA, U.S.A.
Business Process Analyst
Bossier City, LA
CSRA/ Oct 2017 to Current
  • Ensures communication/information is maintained and delivered with accuracy and in a timely manner. 
  • Gather, analyze and utilize relevant data to develop ways to improve overall user experience.
  • Recognize trends and patterns in effort to provide resolution at tier 1 and prevent escalations.
  • Analyzes business data processes to formulate and develop new content knowledge or modify existing business content.
Texas Works Advisor
Marshall, Texas
Texas Health & Human Services/ Oct 2017 to Current
  • Process benefit applications for individuals applying for SNAP (Supplemental Nutritional Assistance Program), Adult Medicaid, and Children's Medicaid.
  • Interview clients or persons representing clients using TIERS operating system and HHSC - Health & Human Services processing portal. 
  • Utilizes Data Broker (system used to run background checks) to verify applicants' criminal history, child support income/obligations income, resources, and motor vehicle record and residence history.
  • Documents case records using automated equipment to form a record for each client. 
  • Attends periodic overnight training.
  • Performs other duties as assigned.
Test Administrator
Shreveport, LA
Department of Defense/ Mar 2016 to Oct 2016
  • Proctored Armed Services Vocational Battery (ASVAB) enlistment test facilitating and administering exam sessions ranging in size from 1 to 250 persons.
  • Followed test administrative policies and guidelines instructing applicants of testing procedures.
  • Conducted quality control checks to verify proper completion of all forms.
  • Prepared applicant packages and mailed documents to appropriate location.
  • Traveled 100% of the time to various locations in Louisiana,Texas and Arkansas.
Customer Services, Cashier, Price Mark Down Specialist, Shipment Clerk
Gonzales, LA
Gap Inc - Old Navy/ May 2014 to Dec 2014
  • Processed customer checkout selections on register in timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Operated as cash handler at the end of business closing store register and processing end of business day reports, counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store.
  • Exceeded personal sales goals by educating customers about brand credit cards and e-mail capture.
  • Consulted with customers on the latest styles and trends. Kept the showroom clean and maintained neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Educated customers on product and service offerings.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Processed incoming merchandise and prepared merchandise for replenishment.
  • Processed markdowns according to weekly markdown report.
Adjunct Professor - College Success
Shreveport, LA
Southern University/ Aug 2013 to Oct 2016
  • Taught freshman students in the area of Developmental English and College Success/Freshman Orientation. 
  • Developed class syllabus in accordance with University policy.
  • Planed and developed lectures, networking with text book  representatives.
  • Engaged students encouraging classroom participation.
  • Graded assignments, quizzes and exams.
  • Provided students with clear objectives utilizing rubrics with assignments.
  • Collaborated with colleagues on course curriculum.
  • Maintain flexible office hours.
  • Facilitated pilot program using a cohort of students to test future software program. 
Graduate Assistant - Career Development Center
Grambling, Louisiana
Grambling State University/ Jul 2012 to Apr 2013
  • Provided guidance, support, and skills development classes to students and alumni seeking Career Counseling.
  • Conducted workshops in resume building and interviewing skills.
  • Administered various career assessments and interpreted assessment results.
  • Assisted the Dean of Graduate Studies in writing reports, responding to student inquiries.
  • Assisted with graduated school website revisions. Filing, typing memos and correspondence, planning events, attending campus events, and ordering and accounting for supplies.
  • Proctored campus testing sessions.
Regional Van Coordinator / Branch Manager Trainee
Shreveport, LA
Enterprise Rent-A-Car/ Apr 2010 to Jul 2011
  • Managed wide variety of customer accounts and administrative tasks to reserve customer vehicles quickly and efficiently.
  • Served as liaison between customers, insurance companies, and car repair shops to aid customers in understanding the terms and conditions surrounding the rental of their vehicle.
  • Informed customers about sales and promotions in a friendly and engaging manner to maintain monthly sales goals.
  • Served as regional van coordinator for North Louisiana, East Texas, and Arkansas organizing transport, maintenance repairs, van rentals, and transfers of 15 passenger vans.
  • Provided detailed training to branch managers to aid in understanding excel spreadsheet for van reservations.
  • Wrote reports and correspondence to communicate with regional branches.
  • Facilitated working relationships with branches.
Juvenile Probation Officer
Shreveport, LA
Office of Juvenile Justice/ Jan 2006 to Apr 2010
  • Conducted investigation interviews and testified in court proceedings for minors in the Juvenile Justice system.
  • Created, organized and maintained files, daily case notes and electronic databases on juveniles.
  • Determined proper placement for juvenile offenders placed in State's custody into group homes.
  • Reported violations to the all parties involved in juvenile treatment plan.
  • Maintained positive relationships with offenders and their families conducting regular monthly visits.
  • Operated as a placement officer processing case for juveniles placed in state custody.
  • Recommended probation conditions to the court, including drug treatment, vocational rehabilitation and mental health programs.
  • Facilitated transitional services for program offenders, including referral to appropriate community agencies and organizations.
  • Developed offender case plans for juveniles to follow upon successful completion of community programs.
  • Communicated with victims of crimes to verify that restitution was being received properly and promptly.
  • Communicated verbally and in writing to notify various personnel involved in juvenile cases of the status of juvenile offenders.
  • Facilitated transports for juveniles to attend court, transfer to group homes, attend wellness checks, & obtain emergency medical and or mental health services.
Logistical Supply Specialist
Shreveport, LA
United States Army/ Sep 2003 to Sep 2004
  • Periodically reviewed and revised SOPS (Standard Operating Procedures) under the instruction of upper command.
  • Processed logistical requests, cancelations, shipment changes, for Battery.
  • Performed PLL (prescribed load list) procedures, reviewing and deciphering stock records, inventory reports, accounting records and shipping records.
  • Participated in field exercises fulfilling Quarter Master duties.