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Skillful Letter Carrier resume

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Professional Summary
Attentive Sales Manager with track record of consistently achieving employee retention and sales goals.
  • Territory sales management
  • Sales and contact reports
  • Proficient in cash management
  • Credit card processing
  • Extensive food/beverage knowledge
  • Experienced in employee training, oversight
  • Proficient in customer service
  • Product Life Cycle Management
  • Sales expertise
  • Fast and efficient service worker
  • Knowledge in safety procedures.
  •  Distribution, logistics
Work History
Sales Representative (Allstate Insurance), 11/2013 to Current
Teletech Greeley, Colorado, United States
  • Accurately document, research, resolve customer service issues.
  • Operate customer service management systems and databases (17 states).
  • Defuse volatile customer situations calmly and courteously.
  • Identify chronic customer issues by creating and maintaining customer complaint log.
  • Meet or exceed service and quality standards every review period.
  • Gather, verify all required customer information for tracking purposes.
  • Effectively manage a high-volume of inbound and outbound customer calls.
Letter Carrier, 03/2016 to 11/2016
US Post Office Greeley, Colorado, United States
  • Provided outstanding customer service.
  • Accurately read, understood, and carried out written instructions.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Documented all customer inquiries and comments thoroughly and quickly.
Assistant General Manager, 12/2012 to 12/2013
Taco Bell Cheyenne
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Skillfully promoted items on beverage lists and weekly restaurant specials.
  • Insured speed of service, quality of service by face-to-face customer satisfaction and email surveys.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Passed core audit first time when managing.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Trained, retained employees above corporate standards.
Commuter Flight Supervisor, 02/2009 to 02/2012
DIA (Great Lakes Aviation) Denver, CO
  • Managed 40+ employees inside, outside of concourse.
  • Worked with Denver FAA, TSA, internal guidance to insure the safety of all passengers, workers.
  • Instructed company required training classes to retain work status with DIA.
  • Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
  • Checked air cargo against documentation to identify and resolve any discrepancies.
General Manager, 2007 to 2009
Arby's Fort Collins, Colorado, United States
  • Led and directed team members on effective methods, operations and procedures.
  • Set up, incorporated store to meet franchise standards, speed of service, labor, cost management.
  • Carefully interviewed, selected, trained and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies
Sales Account Manager, 01/2003 to 02/2007
Food Management Associates Colorado
  • Consistently exceeded monthly sales quotas by pursuing leads and expanding the prospect list.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Created sales contacts with on- and off-premise accounts.
  • Organized joint sales calls with current customers and outside vendors.
High School Diploma: High School -
 Following graduation, I attended the University of Northern Colorado where I studied mathematics/science. I left the university to pursue employment.
  • Ensured customer and company transactions were accurate.
  • Managed 40+ employees inside and outside of airline concourse.
  • Incorporated a store to meet franchise standards, speed of service, labor, cost management.

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Job-winning Letter Carrier resume

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Professional Summary
Years of experience working for and with the public to ensure excellent customer service. In addition, working with fellow employees in both supervisory and leadership roles which resulted in numerous Superior Achievement Awards. 
  • Customer service focus
  • Merchandising understanding
  • Skilled problem solver
  • Exceptional attention to detail
  • Professional demeanor
  • Interpersonal skills
  • Well organized
  • Service industry background
Work History
Letter Carrier, 11/1973 to 2013
United States Postal Service Arvada, CO
  • Loaded and unloaded delivery trucks.
  • Verified each delivery against shipping instructions before delivering to customers.
  • Loaded truck and properly secured items to prevent damage during transportation.
  • Completed on-time mail deliveries by choosing the best and most efficient routes.
  • Submitted receipts and money received from deliveries at the end of each shift
  • Recorded necessary deliveries using the proper paperwork as needed.
  • Followed the company's loading and unloading procedures for hazardous materials.
  • Communicated customer complaints, requests and feedback to company management.
  • Fostered positive working relationships with customers by responding to their questions and concerns.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Completed all documentation neatly and accurately.
  • Trained, coached and mentored new employees.
Vitamin/Store support, 03/2015 to 09/2017
Natural Grocers Northglenn, COLORADO
  • Kept work areas clean and neat at all times.
  • Prioritized and accomplished wide range of tasks each shift.
  • Worked collaboratively in team environment.
  • Interacted with customers 
High School Diploma: General, 1972
Crescenta Valley High School - La Crescenta, CA
General Community Service · City of Westminster and REI Trail Program · USPS Underprivileged Children's Christmas Program · USPS Anual Food Drive and Distribution

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Experienced Letter Carrier resume

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High-performing and multi-faceted administrative professional with over 5 years of extensive experience. Committed and motivated to the improvement of all functional processes companywide. Computer literate with extensive proficiency in a wide variety of applications. Versatile and well-organized administrative professional with deep knowledge of making administrative and procedural decisions, with the aim of running an infallible office system.
  • Exceptional Interpersonal Skills
  • Superb Managerial/Supervisor Skills
  • Analytical
  • Effective Time Management Skills
  • Excellent Oral and Written Communication Skills
  • Proficient with Microsoft Office Suite
  • Excellent Leadership Skills
  • Conflict Resolution
  • Agile Administrative Methodologies
  • Exceptional Organizational Skills
USPS Letter Carrier 01/2015 to Current
  • Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.
  • Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as required.
  • Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed.
  • Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.
Key Human Services Direct Staff Professional 11/2014 to Current
  • Streamlined the patient care process resulting in a 25% increase in work efficiency and production.
  • Manages a caseload of 3 adult patients with developmental disabilities.
  • Conducts screenings, diagnostic treatment, and rehabilitative supportive services.
  • Achieved 90% of clinical goals and consistently generated improved health outcomes by educating and empowering patients in effective disease management.
Wal-Mart Hamden, CT Department Manager 07/2014 to 01/2015
  • Developed, implemented and monitored programs to maximize customer satisfaction resulting in a 10% increase in sales.
  • Interviewed, hired and trained new quality customer service representatives.
  • Recommended changes to existing methods to increase the accuracy, efficiency, and responsiveness of the customer service department.
  • Maintained a customer satisfaction rating of 97%.
Wal-Mart Hamden, CT Accounting Associate 07/2012 to 07/2014
  • Processed an average of 100 invoices per month for a large-scale organization.
  • Created an efficient method of inputting Accounts Receivable data into accounting software with 100% accuracy. 
  • Reconciled Wal-Mart bank accounts with monthly charges.
  • Reduced time and costs and increased efficiency by introducing new accounting procedures.
First Niagara New Haven, CT Teller 07/2011 to 07/2012
  • Converted service interactions to sales referrals and exceeded quarterly goals by 10%
  • Prioritized and deployed daily, the most efficient high impact activities to generate referral outcomes.
  • Provided a consistent and exceptional customer experience that helped contribute to the attainment of branch customer satisfaction and loyalty targets (Drive for "5").
  • Demonstrated exceptional customer service behaviors to create advocacy and earn the right to expand relationships.
Education and Training
Associate of Science: General Studies Gateway Community College Some coursework completed
High School Diploma 2007 Wilbur Cross High School, New Haven, CT