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Professional Summary
Attentive Sales Manager with track record of consistently achieving employee retention and sales goals.
  • Territory sales management
  • Sales and contact reports
  • Proficient in cash management
  • Credit card processing
  • Extensive food/beverage knowledge
  • Experienced in employee training, oversight
  • Proficient in customer service
  • Product Life Cycle Management
  • Sales expertise
  • Fast and efficient service worker
  • Knowledge in safety procedures.
  •  Distribution, logistics
Work History
Sales Representative (Allstate Insurance), 11/2013 to Current
Teletech Greeley, Colorado, United States
  • Accurately document, research, resolve customer service issues.
  • Operate customer service management systems and databases (17 states).
  • Defuse volatile customer situations calmly and courteously.
  • Identify chronic customer issues by creating and maintaining customer complaint log.
  • Meet or exceed service and quality standards every review period.
  • Gather, verify all required customer information for tracking purposes.
  • Effectively manage a high-volume of inbound and outbound customer calls.
Letter Carrier, 03/2016 to 11/2016
US Post Office Greeley, Colorado, United States
  • Provided outstanding customer service.
  • Accurately read, understood, and carried out written instructions.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Documented all customer inquiries and comments thoroughly and quickly.
Assistant General Manager, 12/2012 to 12/2013
Taco Bell Cheyenne
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Skillfully promoted items on beverage lists and weekly restaurant specials.
  • Insured speed of service, quality of service by face-to-face customer satisfaction and email surveys.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Passed core audit first time when managing.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Trained, retained employees above corporate standards.
Commuter Flight Supervisor, 02/2009 to 02/2012
DIA (Great Lakes Aviation) Denver, CO
  • Managed 40+ employees inside, outside of concourse.
  • Worked with Denver FAA, TSA, internal guidance to insure the safety of all passengers, workers.
  • Instructed company required training classes to retain work status with DIA.
  • Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
  • Checked air cargo against documentation to identify and resolve any discrepancies.
General Manager, 2007 to 2009
Arby's Fort Collins, Colorado, United States
  • Led and directed team members on effective methods, operations and procedures.
  • Set up, incorporated store to meet franchise standards, speed of service, labor, cost management.
  • Carefully interviewed, selected, trained and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies
Sales Account Manager, 01/2003 to 02/2007
Food Management Associates Colorado
  • Consistently exceeded monthly sales quotas by pursuing leads and expanding the prospect list.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Created sales contacts with on- and off-premise accounts.
  • Organized joint sales calls with current customers and outside vendors.
High School Diploma: High School -
 Following graduation, I attended the University of Northern Colorado where I studied mathematics/science. I left the university to pursue employment.
  • Ensured customer and company transactions were accurate.
  • Managed 40+ employees inside and outside of airline concourse.
  • Incorporated a store to meet franchise standards, speed of service, labor, cost management.
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Professional Summary
Years of experience working for and with the public to ensure excellent customer service. In addition, working with fellow employees in both supervisory and leadership roles which resulted in numerous Superior Achievement Awards. 
  • Customer service focus
  • Merchandising understanding
  • Skilled problem solver
  • Exceptional attention to detail
  • Professional demeanor
  • Interpersonal skills
  • Well organized
  • Service industry background
Work History
Letter Carrier, 11/1973 to 2013
United States Postal Service Arvada, CO
  • Loaded and unloaded delivery trucks.
  • Verified each delivery against shipping instructions before delivering to customers.
  • Loaded truck and properly secured items to prevent damage during transportation.
  • Completed on-time mail deliveries by choosing the best and most efficient routes.
  • Submitted receipts and money received from deliveries at the end of each shift
  • Recorded necessary deliveries using the proper paperwork as needed.
  • Followed the company's loading and unloading procedures for hazardous materials.
  • Communicated customer complaints, requests and feedback to company management.
  • Fostered positive working relationships with customers by responding to their questions and concerns.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Completed all documentation neatly and accurately.
  • Trained, coached and mentored new employees.
Vitamin/Store support, 03/2015 to 09/2017
Natural Grocers Northglenn, COLORADO
  • Kept work areas clean and neat at all times.
  • Prioritized and accomplished wide range of tasks each shift.
  • Worked collaboratively in team environment.
  • Interacted with customers 
High School Diploma: General, 1972
Crescenta Valley High School - La Crescenta, CA
General Community Service · City of Westminster and REI Trail Program · USPS Underprivileged Children's Christmas Program · USPS Anual Food Drive and Distribution
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Professional Summary
Detail-oriented Bookkeeper versed in payroll, accounts payable and accounts receivable. Learns quickly and adapts well to new technologies.  Highly effective at developing a positive and productive working rapport with employees through open communication and clearly set guidelines. 
  • Accounts payable specialist
  • Account reconciliations
  • Exceptional organization
  • Superior attention to detail
  • Effective time management
  • Advanced computer proficiency (PC & Mac)
  • QuickBooks expert
  • Quicken expert
  • Office Suite (Word, Excel, Powerpoint, Access, and Publisher 97-2017)
  • NTT Data Solution Accounting software
Work History
Sagepoint Living Senior Center Accounting Assistant | Laplata, MD | March 2014 - Current

  • Maintained integrity of general ledger, including the chart of accounts.
  • Analyzed and researched issues to improve accounting operations procedures.
  • Created periodic reports comparing budgeted costs to actual costs.
  • Researched and resolved accounts payable discrepancies.
  • Reconciled vendor statements and handled payments and discrepancies.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
Club Demonstration Services Office Manager | Lanham, MD | April 2011 - February 2014
  • Prepare daily financial reports and balance sheets
  • Record general ledgers Oversaw accounts payable, accounts receivables, and payrolls.
  • Oversaw daily office operations for staff of 21 employees.
  • Oversaw inventory and office supply purchases.
  • Translated business priorities into implementable actions.
United States Postal Service Rural Letter Carrier | Waldorf, MD | January 2010 - April 2011

  • Supervised material flow, storage and local order fulfillment.
  • Redirected shipments en route in response to customer requests.
  • Maintained accurate stock records and schedules.
  • Verified each delivery against shipping instructions before delivering to customers.
  • E-mailed suppliers, carriers and customers with shipping updates.
Costco Wholesale Back Office Associate | Waldorf, MD | May 2008 - January 2010
  • Counted cash drawers and made bank deposits.
  • Coordinated daily cash reconciliation at a high-volume location.
Associate of Arts Accounting College of Southern Maryland Waldorf, MD | Current
High School Diploma Charles Herbert Flowers High School Springdale, MD | June 2008
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Professional Summary
Excellent communicator with 20+ years of outstanding customer service. Accustomed to fast-paced environment and able to remain professional under pressure. Exceptional at delivering client satisfaction and resolving customer complaints.  Always ready and willing to learn anything new.
  • Customer service specialist
  • Friendly
  • Calm under pressure
  • Courteous demeanor
  • Energetic and enthusiastic
  • Flexible
  • CPR certification
  • AED certified
  • Decisive
Work History
Transportation Security Officer, 11/2016 to Current
Department Of Homeland Security / TSA 3801 Wings Wy. Bakersfield, CA 93308

Airline security for the purpose of protecting the nation to ensure freedom of movement for people and commerce. Providing the most efficient high-performing counterterrorism.  On-going training in mitigating threats. Screening includes passengers and baggage.

City Letter Carrier, 10/1999 to 08/2013
United States Postal Service 3400 Pegasus Dr. Bakersfield, CA. 93380

Organize letters, parcels, ads by street addresses in a descending order according to daily route.  Perform vehicle safety check. Organize and load all items to be delivered into vehicle. Operation of Motorola Scanner to scan bar codes for confirmation of delivery for parcels, registered, and certified mail. Collection of COD charges or signatures from customers when needed. Managed customer concerns and complaints or questions while delivering excellent customer service. Adhere to all safety rules while maintaining a timely manner of delivery.  Worked in all weather conditions. Also picked up outgoing mail and parcels to bring back at end of each day as well as taking care of undeliverable mail.

Hemodialysis Technician, 01/1992 to 11/1998
Vivra Renal Care 5301 Office Park Dr Bakersfield, CA. 93309

Provided direct care to patients under a registered nurse. Maintained and operated hemodialysis equipment in support of patient care. Implemented treatment while monitoring patients vitals and progress. Program correct calculation of fluid removal goal. Watch for and report any sudden changes in patient. Administer sterile technique at all times. Terminate treatment and stop bleeding. Always charted appropriately. Other duties included routine blood draws, ordering of supplies, giving any additional support to patients who are in need of encouragement.







Associate of Science: Medical, 1989
San Joaquin Valley College - 201 New Stine Road
Coursework included classes in writing, algebra, chemistry, biology and also an internship at Delano Regional Hospital