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Professional Summary
To obtain a position, where my education, strong communication skills, and good work ethics will be an asset to the company.
  • Microsoft Office Suite: Microsoft Word, Excel, Outlook, PowerPoint,
  • Internet Explorer
  • Type 60 wpm.
Work History
Lead Concierge Specialist/Visa and Passport Specialist Oct 2014 - Current
CIBT/Visa Central New York, NY
  • Provide daily direction and assistance to team members by contacting travelers about the specific requirements and documentation needed to obtain a travel visa.
  • Give direction to team members to ensure all customer inquiries are rightfully attended to on time.
  • Observe performance of team members to give detailed feedback to management; motivate and inspire team members.
  • Train employees on all up to date requirements for assisting travelers on obtaining a first time passport, renewal, and travel visas for business, work, or leisure.
Lead Guest Services Agent Nov 2012 - Oct 2014
Four Points by Sheraton Midtown Times Square New York, NY
  • Greeted guests and process hotel registration; check in/check out.
  • Arranged for services requested by the guest by working with other departments as required.
  • Trained all new employees on front desk operations and company standards.
  • Made/modified reservations; answered and directed all calls accordingly.
  • Posted payments and deposits accordingly.
  • Explained all hotel amenities, hours of operation, and hotel policies to guests.
  • Acted as manager on duty in the absence of management to resolve guest issues appropriately.

Time Warner Cable Jamaica, NY
  • Accounts Receivable Rep.
  • (TEMP.
  • maintained up-to-date billing system.
  • followed up, collection and allocation of payments.
  • followed established procedures for processing receipts, cash etc.
  • prepared bank deposits.
  • investigated and resolved customer queries, processed adjustments.
  • communicated with customers via phone, email, mail or personally.
Front Desk Clerk/Night Auditor Aug 2008 - Jun 2010
Royal Celebration Inn Kissimmee, FL
  • Greeted and welcomed guests; checked in/out guests.
  • Operated cash drawer, handle cash, checks, and credit card payments.
  • Maintained room availability.
  • Made and confirmed reservations via telephone, email, and in person.
  • Answered inquiries pertaining to hotel services, registration of guests, shopping, dining, and activities.
  • Arranged transportation.
  • Balanced revenue at end of shift.
  • All other duties as assigned as well as Night Audit and night management duties.
Office Manager/Receptionist Jan 2005 - Apr 2008
R&G Brenner Income Tax Brooklyn, NY
  • Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
  • Collated tax returns, organized all office operations and procedures.
  • Received payment and record receipts for services.
  • Managed the reception area to ensure effective telephone and mail communications (internally and externally).
  • Greeted persons entering establishment, determined nature and purpose of visit, and direct or escorted them to specific destinations.
  • Supervised the maintenance of office equipment and ordered office supplies for all staff in accordance with company purchasing policies.
  • Provided information about establishment such as location of departments or offices, employees within the organization, or services provided.
A.S: Hospitality and Tourism Management 2004
Nazareth Regional HS, Valencia College Brooklyn, NY
Fluent in French/Creole.
This resume is created in 7 minutes.
Professional Profile

Energetic, patient results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Summary of Qualifications
  • Detail-oriented
  • Client-focused
  • Strong communicator
  • Positive attitude
  • Analytical
  • Statistical reporting & research
  • Travel documentation (Visa, Passports)
  • U.S. Army veteran
Work Experience
Control Room Operator
January 2011 to January 2012
Enel Green Energy Company Lawrence, MA
  • Responsible for the monitoring of wind turbine farms across North America.
  • Complete knowledge of SCADA monitoring systems.
  • Communicate issues that may arise with the wind turbines to site managers and technician.
  • Curtail wind turbines when necessary to level off energy production or instructed by the Regional and National Energy Commission (NYISO, Southwest Power Pool, Twin Eagle, Tenn.
  • Valley Authority maintaining even energy delivery throughout the North America National Energy Grid.
  • Continuously monitor Wind Farms to maintain the power level production, and determine if or any spikes may arise that could affect the national power grid's normal function Advised the appropriate personnel to fix or adjust the cause.
  • Executed reports on a daily basis of all sites to all senior management.
Customer Service Visa and Passport Specialist IV
January 2006 to January 2011
CIBT Houston Los Angeles, TX CA
  • Assists corporate clients, tourists, students, travel agents, tour and cruise ship operators, government employees, diplomats, and international humanitarian organizations obtain step-by-step instructions, information and application forms for all of their international travel document needs, who understand the complexities of U.S.
  • and foreign government entry requirements and can clearly explain the process to them.
  • Proficient in high incoming client calls activity while adhering to the call center and operation's requirements.
  • Analyzed and directed passport problems and conducted file searches if necessary an inform customers of disqualifications in the applications due to lack of documents.
  • Coordinate submission of all necessary documents for passport and visa requests.
  • Review content of forms from travelers for accuracy and completeness before and after submission to the appropriate Embassies, consulates and US passport agency.
January 2001 to January 2005 Mobile Security Patrol Twin City Security Compan Houston, TX
  • Ensure and provided security protection for clients, property and information from all forms of criminal offenses and responding to various emergencies.
  • Performed buildings perimeter security patrols to multiple clients.
January 1999 to January 2001 Analyst Ericsson, Corporation Call Center Coral Gables, Fl.
  • Planned, evaluated cost and staffing/scheduling to a multi-lingual Call Center according to volume of in-coming service calls.
  • Reported/analyzed performances of all customer service representatives to increase productivity and maintained a required service level with a level of high customer service.
  • Reported/analyzed all call center matrix and planned statistic quartered forecasting for senior management and out-source partners for Ericsson.
  • Implemented procedures, policies, goals, and managed the Escalation department.
  • Assistance to the implementation and maintaining the call center's IVR.
  • Maintained the AT&T call routing system Rockwell Total Recall Crystal database reporting system, Ericsson Call Center Management/Scheduler, and ACD Monitor Call Center Commander.
  • Acted as the liaison between Ericsson and its out-sourcing partners call centers.

Military Veteran: Army 1972 to 1975 Communication Specialist with a Top Secret Clearance

American College of Technology AAS , St Joseph MO