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Public Safety Dispatcher

Public Safety Dispatcher resume examples

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Skillful Public Safety Dispatcher resume

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Professional Summary

Upbeat individual known for courteously speaking with public callers to understand what types of services are required. A motivated Public Safety Dispatcher capable of referring communications to the proper personnel while making the best decisions in the worst situations. Considered a compassionate and hard-working professional. Highly communicative individual with the ability to remain composed in very stressful situations. An effective Public Safety Dispatcher with expertise in records management, radio communications and keeping callers as calm as possible. Strives to achieve goal of obtaining a career as a law enforcement officer.

Skills

Proficient in EntPortal
MS Office
Data entry
Highly effective communication
Problem-solving
Strong interpersonal skills
Community relations
Reporting and documentation

Strategic thinker
Mechanically inclined
Public Speaking
Conflict resolution techniques
Reliable
Honesty
Integrity
Approachable

Work History

Public Safety Dispatcher, 08/2018 to Current
Canisius College – 2001 Main St, NY

Inputted information from all calls into the system, using Entcad, Charms, Webrici and maintaining accuracy of details.
Requested law enforcement, fire and ambulance services for various emergency calls, including fires and auto accidents.
Remained calm in very high-pressure situations and kept callers on the line until law enforcement arrived on the scene.
Fielded 911 emergency and non-emergency calls and determined the level of support that was needed for response.
16 Hours per week.

Service Assistant, 05/2015 to 04/2018
Towne Auto – 3535 Southwestern Blvd

Delivered paperwork from the customer service desk to the auto technicians.
Washed cars as courtesy to the customers after their vehicle was serviced.
Assisted with any pending tasks to be dealt with around the shop.
24-32 Hours per week.

Security Guard, 06/2014 to 08/2017
Town of Cheektowaga – 2600 Harlem Road

Monitored and authorized entrance and departure of employees and visitors.
Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
Triaged problems quickly, providing precise and clear information while working under minimum supervision.
Seasonal job, 24 Hours per week.

West Seneca Highway Department Laborer, 10/2015 to Current
Town of West Seneca – 1250 Union Road

Maintained neat, clean and sanitized work areas.
Collected and disposed the public taxpayers refuse
40 Hours per week.

Bus Washer, 06/2014 to 09/2014
West Seneca Central Schools – 3300 Seneca St, NY

Washed exterior vehicles' body, applied top coat or polish, and detailed interior.
Seasonal job, 40 hours per week.

Cashier, 03/2013 to 05/2015
Tops Friendly Markets – 3201 Southwestern Blvd

Checkout customers and bag their groceries as a cashier.
Assisted corralling carts and returning them to the store.
22-32 Hours per week.

Education

High School Diploma West Seneca West Senior High School - 3330 Seneca St

Associate of Applied Science: Fire Protection Technology, 2018
Erie Community College - 4041 Southwestern Blvd

Associate of Applied Science: Emergency Management Erie Community College - 4041 Southwestern Blvd

Affiliations

Member, Cheektowaga Police Explorers Advisor (2019 - Present)
Member, Cheektowaga Police Explorers (2013 – 2019) Held rank of Sergeant
Member, Vigilant Fire Company (2015 – 2017) Held rank of Truck Room Engineer
Member, Vigilant Fire Explorers (2012 – 2015) Held ranks of Lieutenant and Captain

Certifications

NYS Certified Interior Firefighter
Commercial Class B Driver License
Motorcycle License

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Summary

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Skills

Critical thinking
Project planning
Attention to detail
Cash flow management

Exceptional communication skills
Creative problem solver
Trusted key holder
MS Windows proficient

Work History

Public Safety Dispatcher III 2016 to Current
Loyola University of Maryland – Baltimore, MD

Answer multiple telephone lines for the Campus, including emergency calls and escort requests.
Monitor the Campus' fire panel.
Dispatch Campus Officer to various locations on campus.
Monitor the Campus' Security cameras and alarm systems.
Make calls to Baltimore City emergency and non-emergency lines.
Demonstrate extraordinary Customer Service in person and on the telephone.
Greet and assist Guests of the Office.
Grant access for doors and parking Gates by remote device.
Work as a Team and sometimes alone in a busy environment with limited supervision.

Title Service Representative 2006 to 2016
PDP Group – Hunt Valley, MD

Release vehicle titles.
Prepare and process titles in a clerical setting.
Work in a clerical setting with a team in an environment atmosphere.
Release and sign off on titles of vehicles to be auctioned.
Train new and current employees.
Prepare affidavit letters for documents needing corrections.

Community Living Assistant 2006 to 2007
The ARC of Baltimore – Towson, MD

Assisted Individuals who have developmental disabilities with activities of daily living.
Prepared and administered medications and meals.
Transported and monitored patients.
Clerical Duties: Filed and recorded personal information on patients.
Copy and fax documents.
Maintain personal documents.

Dietary Aide/Tech 2005 to 2006
Northwest Hospital Center – Randallstown, MD

Prepared and delivered Patient meals.
Answered incoming telephone calls concerning patient dietary orders.
Processed, printed and edited patient menus and meal selections.
Greeted and assisted staff members and visitors.
Assessed different situations that randomly occurred with the patients.
Worked under minimal supervision and hectic Situations.

Education

Pharmacy Technician Certification: 2006 All-State Career School - Baltimore, MD

High School Diploma: 2004 Dunbar High School - Baltimore

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