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Professional Summary
Caring Funeral Director and Embalmer driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify the funeral process for grieving families. I bring creative problem-solving skills and the drive to create a personalized unique experience for each family I serve.
  • Licensed Funeral Director and Embalmer in Washington
  • Funeral planning
  • FTC compliance understanding
  • Empathetic
  • Customer-oriented 
  • Clean driving record
  • Dressing and casketing
  • Strong communication skills
  • Home and hospital removals
  • Cremations
  • Crematory maintenance
  • Effective staff coach
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Strategic sales knowledge
  • Funeral industry regulations knowledge
  • QuickBooks knowledge
  • Extensive reconstruction knowledge
  • Creative cremation arrangement planning
Work History
10/2014 to Current
Funeral Director & Embalmer Week\'s Enumclaw Funeral Home Enumclaw, WA
  • Conducted more than 300 funerals, visitations and memorial services over the course of 3 years.
  • Discussed the nature of the funeral service, the disposition of the remains and funeral costs with family members.
  • Communicated with insurance companies to secure death benefits for the families of the deceased.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Interviewed, hired and trained 2 staff members.
  • Monitored 4 high-volume phone lines and displayed proper phone etiquette.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Arranged transportation between sites for the remains, mourners, pallbearers and members of the clergy.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
  • Acted as a liaison between hospitals, physicians, the county coroner, newspapers and members of the clergy.
  • Performed embalming procedures and updated case study reports.
  • Picked up the deceased at private homes, hospitals and county morgues.
2007 to 2008
Apprentice Funeral Director Will Case & Partners England, United Kingdom
  • Picked up the deceased at private homes, hospitals and county morgues.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Performed embalming procedures and updated case study reports.
  • Acted as a liaison between hospitals, physicians, the county coroner, newspapers and members of the clergy.
Funeral Attendant Powers Funeral Home Puyallup, WA
  • Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Picked up the deceased at private homes, hospitals and county morgues.
High School Diploma
Wyvern Secondary School - Fair Oak, England

Associate of Applied Science: Mortuary Science
Salisbury College of Funeral Science - Salisbury, England

Associate of Science: Mortuary Science
Lake Washington institute of Technology - Kirkland, WA

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Professional Summary

Upbeat individual known for courteously speaking with public callers to understand what types of services are required. A motivated Public Safety Dispatcher capable of referring communications to the proper personnel while making the best decisions in the worst situations. Considered a compassionate and hard-working professional. Highly communicative individual with the ability to remain composed in very stressful situations. An effective Public Safety Dispatcher with expertise in records management, radio communications and keeping callers as calm as possible. Strives to achieve goal of obtaining a career as a law enforcement officer.

  • Proficient in EntPortal
  • MS Office
  • Data entry
  • Highly effective communication
  • Problem-solving
  • Strong interpersonal skills
  • Community relations
  • Reporting and documentation
  • Strategic thinker
  • Mechanically inclined
  • Public Speaking
  • Conflict resolution techniques
  • Reliable
  • Honesty
  • Integrity
  • Approachable
Work History
Public Safety Dispatcher, 08/2018 to Current
Canisius College 2001 Main St, NY
  • Inputted information from all calls into the system, using Entcad, Charms, Webrici and maintaining accuracy of details.
  • Requested law enforcement, fire and ambulance services for various emergency calls, including fires and auto accidents.
  • Remained calm in very high-pressure situations and kept callers on the line until law enforcement arrived on the scene.
  • Fielded 911 emergency and non-emergency calls and determined the level of support that was needed for response.
  • 16 Hours per week.
Service Assistant, 05/2015 to 04/2018
Towne Auto 3535 Southwestern Blvd
  • Delivered paperwork from the customer service desk to the auto technicians.
  • Washed cars as courtesy to the customers after their vehicle was serviced.
  • Assisted with any pending tasks to be dealt with around the shop.
  • 24-32 Hours per week.
Security Guard, 06/2014 to 08/2017
Town of Cheektowaga 2600 Harlem Road
  • Monitored and authorized entrance and departure of employees and visitors.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
  • Triaged problems quickly, providing precise and clear information while working under minimum supervision.
  • Seasonal job, 24 Hours per week.
West Seneca Highway Department Laborer, 10/2015 to Current
Town of West Seneca 1250 Union Road
  • Maintained neat, clean and sanitized work areas.
  • Collected and disposed the public taxpayers refuse
  • 40 Hours per week.
Bus Washer, 06/2014 to 09/2014
West Seneca Central Schools 3300 Seneca St, NY
  • Washed exterior vehicles' body, applied top coat or polish, and detailed interior.
  • Seasonal job, 40 hours per week.
Cashier, 03/2013 to 05/2015
Tops Friendly Markets 3201 Southwestern Blvd
  • Checkout customers and bag their groceries as a cashier.
  • Assisted corralling carts and returning them to the store.
  • 22-32 Hours per week.
High School Diploma West Seneca West Senior High School - 3330 Seneca St
Associate of Applied Science: Fire Protection Technology, 2018
Erie Community College - 4041 Southwestern Blvd
Associate of Applied Science: Emergency Management Erie Community College - 4041 Southwestern Blvd
  • Member, Cheektowaga Police Explorers Advisor (2019 - Present)
  • Member, Cheektowaga Police Explorers (2013 – 2019) Held rank of Sergeant 
  • Member, Vigilant Fire Company (2015 – 2017) Held rank of Truck Room Engineer 
  • Member, Vigilant Fire Explorers (2012 – 2015) Held ranks of Lieutenant and Captain 
  • NYS Certified Interior Firefighter
  • Commercial Class B Driver License
  • Motorcycle License

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Professional Summary
Proven success in prospecting, contract negotiations, and managing full sales cycles. Successful completion of a five-month AT&T Business Sales Leadership Development Program focusing on sales techniques and best practices. Experience in marketing research, strategic planning, promotional planning, and sales planning.
  • Account and territory management
  • Highly organized
  • Sales pipeline management
  • Marketing strategy
  • Corporate budgeting
  • Team building expertise
  • Strong sales proposal writer
  • Excellent listening skills
  • Effective negotiator
  • Creation of sales comp structures
  • Proficiency with CRM systems
  • Highly competitive
  • Networking skills
  • Interpersonal skills
Work History
Regional Account Director, 03/2018 to Current
Triple Play Communications Austin, TX
  • Responsible for managing and growing Triple Play Communications market footprint in the U.S. Central Region
  • Manage over 100 accounts
  • Meet and exceed monthly sales goal of $480,000 in new contracted business
  • Attend and present at regional sales and networking events throughout the country
  • Project manage large complex onsite technology implementations nationwide
Sales Engineer, 09/2017 to 03/2018
Vertek Corporation Austin, TX
  • Responsible for developing the yearly sales plan and strategy
  • Developed and delivered product demonstrations and presentations
  • Gained customer acceptance by demonstrating cost reductions and operations improvements
  • Attended trade shows and seminars to promote products and learn about industry developments
  • Analyzed and maintained sales forecasting records
  • Responsible for 864K of net new business annually
Account Manager, 05/2017 to 08/2017
Mimecast Watertown, MA
  • Responsible for growing a territory of accounts of 5.24 million dollars in annual spend
  • Target of $220K of new business per quarter
  • Maintain relationships with current customers and continue to build on portfolio of products
  • Complete product demonstrations, cost negotiation, and proposals to CISO level contacts
Account Executive, 09/2016 to 05/2017
Citrix/LogMeIn Boston, MA
  • Responsible for developing new opportunities with net new clients within the majors account organization
  • Maintain $40K-$80K of net new active pipeline per month
  • Research and create new target prospect lists engaging them to create new leads and qualified opportunities
  • Initiate cost analysis, product demonstrations, C level meetings
  • Surpassed annual quota by 20%
Regional Account Director, 11/2014 to 09/2016
Triple Play Wireless Austin, TX
  • Position complex application and mobility solutions to midsize to large and sometimes multinational accounts
  • Responsible for managing and growing business for Triple Play Wireless with the AT&T umbrella of products
  • Tasked to manage all sales activities and projects in the states of Texas and California
  • Responsible for 305K in new sales growth per month
  • Attainment of 130% to plan in business growth for my territory in 2015
  • Attainment of 134% to plan in business growth for my territory in 2016 YTD
Premier Client Group Sales Executive, 04/2013 to 10/2014
AT&T New York, NY
  • Responsible for growing a territory of enterprise level accounts billing 9.5 million dollars in revenue
  • Attainment of 148% to plan in mobility business growth for my module of accounts in 2013
  • Attainment of 113% to plan in mobility business growth for my module of accounts in 2014
  • Responsible for 240K in new sales growth per month
  • Positioned complex application and mobility solutions to multi-national enterprise accounts
  • Experience selling into multiple verticals including financial, construction, law, and advertising spaces
Business Integrated Solutions Account Manager, 02/2010 to 03/2013
AT&T Austin, TX
  • Responsible for growing a territory of small business accounts billing 4.1 million dollars in revenue
  • Attainment of 135% to plan in mobility/wireline business growth for my territory of accounts in 2012
  • Attainment of 156% to plan in mobility/wireline business growth for my territory of accounts in 2011
  • Responsible for 110K in new sales growth per month
  • Generated customer proposals for businesses that include proposed solutions, pricing, and ROI Analysis
Sales, 10/2009 to 02/2010
AT&T Atlanta, GA
  • The Business Sales Leadership Development Program selects top talent from across the country to participate in a five-month, rigorous business to business sales training program

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Professional Summary
A skilled and motivated professional in the public health and health and wellness industry.  An exceptional communicator who has strong leadership and relationship-building skills that consistently and reliably protects the health and well-being of individuals, families, and communities through promotion, education, advocacy, leadership and encouragement.
  • MS: Windows, Word, Excel, and PowerPoint
  • Creating public health service announcements
  • Creating professional presentations
  • Relationship building
  • Conflict resolution
  • Research
  • Patient support and advocacy
  • Wellness
  • Timeline management
  • Strong oral and written communication skills
  • Charismatic and inspirational public speaker
  • Strong work ethic
  • Analytical thinker
  • Takes initiative
  • Organizational development
  • Interpersonal skills
  • Problem-solving
  • Personable and trustworthy
  • Effective leader
  • Operations management
  • Goal attainment
  • Staff training/development
Master of Public Health: M.P.H., December 2015
Purdue University Global - Davenport, IA
  • GPA: 4.0                                    
  • Graduated Summa Cum Laude                                    
  • Golden Key Honors                                    
  • President's List Honors
Bachelor of Science: Health and Wellness, October 2012
Purdue University Global - Davenport, IA
  • GPA: 3.95
  • Graduated Magna Cum Laude
  • Golden Key Honors
  • President's List Honors
Bachelor of Arts: Justice Studies, January 2009
Montclair State University - Montclair, NJ
  • Emphasis in Justice Systems
  • Minor in Sociology
Relevant Coursework
  • Stress-Critical Issues in Management and Prevention / Mapping the Mind-Body Divide
  • Creating Wellness: Psychological and Spiritual Aspects of Healing
  • Contemporary Diet and Nutrition / Whole Foods Production
  • Nutrition Across the Human Life Cycle / Nutrition for Special Populations
  • Health Behavior Theory and Health Policy
  • Cultural Diversity in Public Health / Health Education and Communication
  • Organizational Development for Healthcare
  • Occupational and Environmental Health / Principles of Epidemiology
  • Disaster Management for Public Health Professionals
  • Grant and Contract Writing / Public Health Program Development
  • Human Sexuality / Sociology of Sexuality
  • Sociology of the Family / Sociology of Gender
  • Current Trends in Exercise & Fitness-Aging Well Across the Lifespan
Work History
General Manager , 04/2019 to Current
Planet FitnessWest Berlin, NJ
  • Worked with support teams to resolve issues with product, service or accounting areas.
  • Worked directly with management, regional manager, and team member developer to brainstorm, discuss strategy and mitigate issues.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained organized, safe and clean facility to keep productivity high and maximize customer satisfaction.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained, coached and mentored staff.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Public Health Consultant/Educator, 01/2016 to Current
Self-EmployedTabernacle, NJ
  • Performs speaking engagements in local communities on teen suicide prevention, including the warning signs and how to support someone who is contemplating suicide (developed and provides informational pamphlets with phone numbers and names of support groups).
  • Arranges discussion groups for adolescents and teens who have been or are being bullied in order to have an open dialogue about their experiences.
  • Offers information sessions to senior citizens about the rapid increase of sexually transmitted diseases and ways to prevent the spread of them, and cancer health literacy and the effects on older adults with cancer.
Health And Wellness Consultant (Holistic), 09/2015 to Current
Self-EmployedTabernacle, NJ
  • Works directly with individuals by offering advice about healthy meal plans and the role of diet, the benefits of regular exercise, strategies to deal with stress, preventive medicine, and personal wellness.
  • Promotes the use of goals to help with overcoming negative lifestyle factors, choices, and behaviors.
  • Responsible for educating and providing recommendations to individuals who are seeking alternative forms of healing and treatment.
  • Responsible for providing support and resources on coping with loss, grief, and trauma.
Team Member (Planet Fitness) , 04/2018 to 04/2019
Planet FitnessWest Berlin, NJ
  • Entered details such as payments, account information and call logs into computer.
  • Assisted members in by answering questions, responding to inquiries and handling telephone requests.
  • Logged and scanned supporting documentation information in member files.
  • Demonstrated awareness of liability issues.
  • Worked directly with management.
  • Taught members the proper use of workout and fitness equipment.
  • Scheduled and conducted fitness orientation appointments with new members.
  • Maintained cleanliness of the group fitness room, mirrors, floor and fitness equipment.
  • Served as a point of reference for fitness expertise within the club.
  • Greeted and interacted with members and guests as they entered and exited the facility.
  • Conducted facility tours per week to interested guests.
  • Promoted a safe and interactive environment for members.
Public Health Educator , 05/2017 to 09/2017
Monmouth Regional High SchoolTinton Falls, NJ
  • Provided assistance and support, informational material, and education when needed in regards to LGBTQIA+ (Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, and Asexual) students.
  • Created trainings (cultural competency) to assist educators and staff in developing individual and interactive awareness and understandings, and to recognize certain cultural knowledge that will help them to work with students from diverse cultural and linguistic backgrounds.
Banquet Server, 01/2013 to 08/2017
Branches CateringWest Long Branch, NJ
  • Follow all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Develop and maintain positive working relationships with others to reach business goals.
  • Consistently provide professional, friendly and engaging service.
Public Health Educator/Health And Wellness Consultant, 05/2013 to 04/2017
Project LIVENewark, NJ
  • Public Health Educator/Health and Wellness Consultant to Supportive Housing Counselors and Consumers
  • Advised counselors and managers on public health issues regarding consumers.
  • Provided recommendations and guidance on healthy diets with a fixed income, workout plans, strategies to reduce stress, and in buying nutritional items that were needed when consumers were recently diagnosed with a medical condition.
Residential Counselor, 03/2009 to 04/2013
Carrier Clinic: East Mountain Youth LodgeBelle Mead, NJ
  • Responsible for providing 24 hours care on a close and personal basis.                           
  • Assisted in establishing an appropriate home environment that provided supervision and support for a range of daily living activities for group home residents and day to day household functions of the lodge.
Banquets, Hostess, Dining Room Attendant, Security Officer, 01/2005 to 03/2009
Marriott Corporation (Bridgewater Marriott)Bridgewater, NJ

**Employee of the Month

  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Immediately reported accidents or unsafe conditions to manager.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Patrolled all areas of the property; conducted daily physical hazard inspections; assisted during emergency situations; and defused disturbances.
Probation Office Intern (Juvenile Probation Intern), 07/2008 to 12/2008
Somerset County CourthouseSomerville, NJ
  • Organized client documentation by checking files and verifying completeness of notes.
  • Screened offender referrals sentenced to probation and completed intake interviews and paperwork.
  • Oversaw community service, observed court decisions, acted as a conditional discharge officer, participated in searching houses, and filled in for probation officers when they were out of the office.
  • CPR and First Aid 
  • Certificate in Immunization Essentials 
  • Certificate in Epidemiology in Public Health 
  • Certificate in Study Types in Epidemiology
  • Certificate of Course Completion in Global Health 
  • Certificate of Course Completion Recognizing an Outbreak
  • Certificate in Introduction to an Outbreak Investigation
  • Certificate in Incident Command System for Healthcare/Hospitals (FEMA) 
  • Certificate in Applying ICS to Healthcare Organizations for Hospitals (FEMA) 
  • Certificate in National Institutes of Health Office of Extramural Research training course in “Protecting Human Research Participants” 
Additional Information
  • Volunteerism: Breast Cancer Awareness walks and runs, Women's Center at Montclair State University, and Hurricane Sandy Relief  
  • Understanding of the Readiness of Change and PAR-Q Questionnaire  
  • Knowledge of disaster management roles
  • Developed a CARE project: Are schools free from mold after Hurricane Sandy?
  • Created a health and wellness business plan: Attention on alternative methods for those that are dealing with grief, stress, loss, health issues, and negative life changing events (Second Chances: The Integrated Approach to Healing)
  • Developed a proposal for cultural competency training for hospitals
  • Created health promotion campaigns: Chewing Tobacco and Kidney Disease
  • Created educational powerpoint presentations: Immunizations, Cultural Competency, Super-Sized Sugary Drinks vs Legalizing Marijuana, Teen Suicide, Organic vs Conventional, Nutrition Education, and Health and Wellness Perspectives
  • Prepared and developed a lecture for a course: Complementary and Alternative Medicine (powerpoint, lecture notes, handouts, and syllabus)
  • Developed a public health program (Cancer Health Literacy Outreach Program for Older Adults)
  • Created pamphlets: Why Whole Foods are Great for You and Teen Suicide Prevention
  • Developed public health service announcements: School Entry Immunizations for Children and Radon: The silent killer
  • Capstone report (thesis): Cancer Health Literacy Outreach Program: Cancer Health Literacy and the Effects on Older Adults with Cancer

Furnished upon request 

**Examples in the above mentioned can be seen in portfolio