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Professional Summary
A skilled communicator; able to maintain cultural diversity, establish rapport with members of diverse groups and promote team cohesiveness. A highly organized and an independent individual; able to effectively coordinate tasks to accomplish targets within the time frame. As well as, a detailed-oriented, and a conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
Skills

Administration and Management

Microsoft Office Processing

Leadership

Communication


Adaptability

Interpersonal skills

Coordination

Critical Thinking

Work History
Public Affairs Intern , 01/2017 to 05/2017
Mont- Algerie Montreal
  • Establishing and filling the database with contact of the political parties, student associations, start-ups and businesses.
  • Planning and organizing meetings.
  • Finding, booking, and managing the venue for the projects.
  • Conducting the Maghreb Mashrek project.  
  • Assisting in defining the MILE project in coordination with teams.
  • Assisting the marketing team in launching the projects in social media.
  • Conducting research and preparing presentations.
Administrative Assistant (Student Training), 05/2015 to 08/2015
Abu Dhabi Commercial Conciliation and Arbitration Centre ­ Abu Dhabi
  • Preparing correspondence, presentations, spreadsheets and other documents using various software including Microsoft Word, Outlook, PowerPoint, Excel, and Visio.
  • Compile and manage litigation documents.
  • File preparation and management with liaisons with lawyers and staff.
  • Time entry, billings, payment of invoices and client collections.
  • Book court dates, discoveries and communication with court registries and meeting schedules and other events and maintaining up to date contact information.


Administrative Project Assistant (Student Training), 07/2014 to 09/2014
Leo & Daly Abu Dhabi
  • Typing reports, specifications, proposals, memos, letters, and meeting minutes.
  • File management, including the creation of new records, filing and archiving.
  • Coordinating travel arrangements.
  • Booking boardrooms and other appointments, Maintaining and placing office supplies.
  • Reception duties include; operating a multi-line switchboard, receiving clients and visitors, arranging couriers and mail receipt and distribution.

Education
International General Certificate of Secondary Education and AdvancedSubsidiary Certificate: 2015
Cambridge High School - Abu Dhabi

Bachelor of Arts: Political Science & Community and Public Affairs, 2019
Concordia University - Montréal, QC
Political Science Public Affairs Extra-curriculum Activities
Volunteer Experience

Member of the Board of Directors,
The Quebec Public Interest Research Group at Concordia University, Montreal, Quebec

  • Planning the course of direction for the organization by setting goals and activities.
  • Counselling and supporting the staff on their tasks and projects.
  • Determining the suitable financial policies and acting as a financial oversight of the organization. 
  • Ensuring that the organization has enough human and financial resources to serve its mission and purpose.

General Coordinator,
Amnesty International Concordia, Montreal, Quebec

  • The main spokesperson for the organization in the media.
  • The main liaison between AIC and university-wide and countrywide human rights organizations. Responsible for the creation and revision of the yearly campaigns.
  • Responsible for the planning of the yearly events with the rest of the coordinators.
  • Assists the finance coordinator to create the yearly budget and apply for extra funding when needed. 
  • Coordinate the different regional teams at the organization.
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Summary

I have 9 years of Law Enforcement experience within the California Department of Corrections. While I was employed in the department, I was assigned to secure and maintain security of the Facility I was assigned to. I made sure Inmate program were run on time and all inmate went to their assigned detail for the day (class, doctors appt., visits, etc.).  I have experience in transporting Inmates to court hearings and maintaining the court room safe and secure during the entire hearing. Searched Inmates for any contraband that may jeopardize the security of the court or its staff. I utilized hand held metal detectors daily on Inmates and visitors who entered the Facility. Conducted searches of all individuals and explained all rules and Policies prior to court hearings to maintain court room safety and security.

Skills
  • Courtroom practices familiarity
  • First aid and CPR certified
  • Ethical standards of conduct
  • Restraint techniques
  • File and record maintenance
  • Armory and key control
  • Visitation guidelines understanding
  • Juvenile court procedures
  • Crisis Prevention Intervention (CPI)
  • Behavioral disorders familiarity
  • State and federal laws knowledge
  • Booking procedures
  • Excellent problem solver
  • Trained in defensive tactics
  • Inmate rights
Experience
03/2017 - Current Public Safety Officer San Manuel Casino | Highland, CA
Reported all incidents, accidents and medical emergencies to law enforcement.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
Investigated calls and complaints involving fire, theft, accident and hazard reports.
Checked passes and credentials of persons seeking to enter the property.
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Make sure all patrons feel safe during their time gaming in San Manuel Casino by showing my presence on the Casino floor as well at entry / exit points. Greeting them and inviting them to come back.
11/2006 - 05/2014 Correctional Officer Department of Corrections and Rehabilitation | Lancaster, CA

Assisted in restraining violent and unruly inmates.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
Safely transported inmates to and from work sites.
Maintained records and logs of man hours, materials and equipment used.
Conducted internal security checks and distributed meals.
Continually monitored dormitories for inappropriate activity.
Supervised the meal distribution and observed inmates during meals.
Verified warrants, conducted searches and fingerprinted inmates.
Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Supervised inmates during meals, visits, recreation, telephone calls and shower time.
Signed in all visitors and completed appropriate visitation log forms.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Routinely reviewed housing assignments and reassigned inmates when needed.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Maintained communications with all other areas of the facility at all times.
Maintained daily logs of shift activity.
Escorted prisoners to court appearances in a timely fashion.
Instructed inmates on work details and transported them to work sites.
Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
Maintained correct physical head count at all times.
Attended regular training and maintained appropriate certification.

Processed visitors through the CLETS system to clear them for visits with inmate or to process visitors prior to entering the facility.

Education and Training
2006 Correction California Department of Corrections Academy | | Stockton, Ca, USA Post Cert. PC 832, Chemical Agent Cert. Baton Cert, Title 15, Firearms Cert. Riot control Experience, Tactical defense experience.
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Summary
Ambitious team member with a Masters in Clinical Psychology, and nearly 12 years of sales, marketing, and communications professional. Focused on transformative leadership and relationship building. Train and grow teams into top-performing employees who significantly contribute to increasing sales.Accomplished in aligning vision, goals, and objectives across all departmental levels while creating high-performing teams. 
Skills
  • Flexible attitude 
  • Organized and punctual 
  • Active listener  
  • Easily build rapport 
  • Excellent mediation skills 
  • Develop curriculum and presentations 
  • Outreach expertise 
  • Excellent written and verbal communicator

Experience
Program Manager / The Good Seed - Long Beach, CA 01/2018 - Current Directly supervise case management staff including ongoing monitoring of work quality, conducting regular performance evaluations, developing performance improvement plans, coaching, mentoring and training of new hires. Manage interns, GROW workers, volunteers, peer advocates, and program associates. Develop and implement curriculum on client-centered education, provide ongoing staff professional development training as deteremined by client/staff needs. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency.
Regional Sales Manager / Standard Process - N. Orange County, CA 06/2016 - Current
Managed top 200 accounts in N. Orange County. Managed organization's largest region and performed full sales cycle duties, increasing annual sales by 60%.Lead weekly team sales meetings. Presentations for community and clients. Provided product support through monthly educational events. Prospected and developed new accounts. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Trained in negotiations and time management. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
Center Director/Patient Advocate / MyLife Recovery Centers - Pasadena, CA 06/2015 - 06/2016 Primary liaison between center and public/patient. Managed and oversaw the daily operations of the Pasadena center. Facilitated patient consults, provided alternative treatment options/referrals if needed. Developed B2B relationships. Supervised critical and sensitive information, trained and educates staff. Managed the day-to-day tactical and long-term strategic activities within the business. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives. Coached and mentored 10 staff members by offering constructive feedback and taking interest in their long-term career growth.
Admissions Director / Social Model Recovery Systems - Covina, CA 06/2014 - 06/2015 Managed admissions and screening process for 13 treatment programs. Reviewed documentation standards of counselors to ensure best length of stay for clients. Kept abreast of new and developing information in treatment. Public education and presentations on drug prevention. Implemented training course for new recruits — speeding profitability.
Evaluated patient care procedural changes for effectiveness.
Administered, directed and coordinated the activities of the agency.
Created annual goals, objectives and budget and made recommendations to reduce costs.
Clinical Counselor / College Hospital - Alhambra, CA 06/2011 - 06/2014 Monitored client census by using the Daily Movement Report and recording admsissions, discharges, doctor appointments and site visit data. Provided case management, including managed care (insurance authorization) follow Medicare/Medical, as well as private insurance guidelines documentation standards. Mediated conflicts within families to clarify and resolve underlying issues. Led educational seminars and lectures at local community mental health centers to expand awaremenss of mental health symptoms and issues. Quickly responded to crisis situations when severe mental health and behavioral issues arose.
Teller/ Notary public / America's Christian Credit Union - Glendora, CA 03/2008 - 06/2011 Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention. Review and approve overdrafts and checks for cashing, and answer questions on accounts, loans, and statements. Prepare credit and financial information to streamline loans processing for mortgage, installment, and discount loan transactions; prepare loan worksheets for submission to loan processing for closing documents. Assist customers during loan and account application process, and close consumer and real estate and mortgage loans in accordance with internal and federal policies and procedures. Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.
Merchant Teller/ Notary Public / Citizens Business Bank Arena - Santa Ana, CA 03/2006 - 03/2008 Helped new and existing clients open personal accounts, resolve issues related to online banking services, and navigate bank's website; assisted corporate and small business account with online business banking. Unlocked locked accounts and provided temporary passwords to provide access to online accounts. Troubleshot issues over the phone for customers using Firefox, Internet Explorer, Chrome, and Safari. Supported customer service representatives by addressing customer inquiries by phone.
Merchant Teller / Bank of America - Anaheim, CA 03/2004 - 03/2006 Developed strong rapport with branch managers and provided administrative support at local branches during staffing shortages. Processed customer transactions using computerized methods, accurately recorded financial transactions, and generated receipts. Received and processed checks and cash for deposit, verified amounts, and validated deposit slips. Balanced currency, coin, and checks, and calculated end-of-shift transactions daily.
Education and Training
Azusa Pacific University - - Azusa, CA, United States 2012 Master of Arts: Clinical Psychology
  • Coursework in Social Work, Marriage and Family Therapy and Child
  • Development
  • Human Services coursework
  • Addictions and Chemical Dependency CEU 

California State University Fullerton - - Fullerton, CA, United States 2008 Bachelor of Arts: English
  • Student government representative
  • Public Speaking and Theater coursework
  • English and Creative Writing coursework
Mt. San Antonio College - - Walnut, CA, United States 2006 Associate of Arts: Liberal Arts
  • Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing
  • Freelance writer for school paper
Certifications and Licenses
  • Licensed Marriage Family Therapist     
  • Applied Clinical Nutrition Certification    
Workshops/Training
Domestic Violence Training (Laura's House) 40hrs 2012. Love and Logic Trainining (Parent Education) 2012. Trauma Focused CBT Techniques 2011. Child Abuse Seminar (State of California Mandated Reporting Laws) 2011. Substance Abuse and Dependence Seminar 2011. Annual Compliance Trainining (Certificate) 2011. Cultural Awareness of Violence against Women in Middle Eastern Communities (Certificate) 20hrs 2008. Annual Compliance Mental Health Training 2010. 2011 Annual Provider Training in Mental Health. The Confidentiality of Alcohol and Drug Abuse Patient Records Regulation and the HIPAA Privacy Rule 2016. Boundaries in Mental Health Treatment 2016. California Law & Ethics for Psychologists: Key Concepts Review 2016. Clients with Substance Use and Eating Disorders 2016. Engaging Family Members Into Adolescent Drug Treatment 2016. Ethics and Boundary Issues 2015. Methamphetamine Abuse and Addiction 2016. Crisis Prevention and Intervention 2015. History of Addiction and Treatment 2015. Motivational Interviewing 2015. 
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Professional Summary

Highly knowledgeable, skilled Human Resource Coordinator with 20 years experience in all aspects of human resources.  Possess high work ethics, superior customer service, leadership, and organizational skills. Confident, articulate and effective in communicating and  interacting with all levels within the organization and the public. Ability to strategize within complex or changing work environments.  Highly proficient in Microsoft Office Suite, POS software and company intranet platforms.

Skills

Customer Service Skills

Creative Marketing & Promotions

Proficient in benefits and payroll processing

Microsoft Office Products, Quickbooks, HRIS

Detailed-oriented

Staff Training and Development

Cosmetology Instructor License-DC

Profit&Loss/Budgeting/Cost Control

Team Building/Leadership

Strong Work Ethic

Work History
August 2017-Current Public Safety Assistant | Catholic University | Washinton, DISTRICT OF COLUMBIA

Greet Students and guests assuring that students swipe their cardinal card and guest sign in properly. Control the flow if persons entering the building and prevent unauthorized persons from entering. Provide support to the Public Safety police officers and campus community notifying them of any student or building emergencies or safety  concerns. Keep guest log and student profiles, and campus radio secure at all times. Observe surroundings and follow campus safety policies and emergency procedures. Complete time cards and return equipment at he end of shift.

January 2014-June 2017 Independent Contractor Peer Evaluator | National Accrediting Commission of Career Arts and Sciences (NACCAS) | Alexandria, Virginia

Travel to assigned Cosmetology Schools nationwide, observing them to see if they are in compliance with NACCAS, federal and state rules and regulations.

Retrieve travel orders, school documents, forms and financial documents from NACCAS website.

Attend all team meetings on site to discuss school visit.

Interview students, teachers, and administration staff

Observe classrooms, clinic and student areas, as well as, all equipment and safety requirements.

Provide verification of annual report submitted by school owner.

Prepare final written report and recommendations to team leader.

Give a verbal report to school administration on the outcome of the visit.

Submit financial documents and receipts to travel office.

May 2015-October 2015 US Census Bureau | Shirley Watson | Washinton, DISTRICT OF COLUMBIA

Interviewed the population in various Maryland communities while inputting information into the computer database. Maintained daily reports, submitted hours and expenses to payroll. Attended all required training and meetings. Called and visited clients to obtain information. Assured confidentiality, security and compliance at all times.

May 1995-October 2015 Salon/Spa Director | Salon/Spa Director | Washington, DC

Supervised all phases of of operation, including meeting and greeting clients, scheduling of appointments, retail and inventory, salon staffing, continuing education/training and janitorial staff. 

Developed administrative operational manual for entire salon/spa.

Created effective marketing and public relations.

Implemented community outreach programs for seniors, schools and hospitals.

Interviewed, hired, fired and trained all staff.

Maintained up to date knowledge on upcoming trends and development in the industry.

Maintained monthly inventory of supplies, equipment and products.

Effectively lead team and held regular staff and managements meetings.

Ensured compliance with all state licensing and health requirements.

Wrote management and financial reports and developed budget control and profit and loss strategies.

Assured cleanliness of the building inside and out at all times.

October 2008-May 2012 Concierge | Classic Concierge | Alexandria, Virginia

Welcomed customers and confirmed reservations and appointments.

Answered phones, made reservations, took and distributed messages, mail and packages. Redirected  calls.

Arranged events, excursions and, transportation upon request to guest.

Acquired extensive knowledge of premises, local venues and businesses to make the most suitable recommendations.

Listened to understand customer needs and provided personalized solutions by suggesting activities and facilities provided by the property.

Responded to complaints and found appropriate solutions.

Input daily report in computer and send to management.

June 1974-June 1984 Personnel Assistant | Drug Enforcement Administration | Washinton, DISTRICT OF COLUMBIA

Greeted, recruited and screened qualified potential employees for Special Agents, Compliance Investigators and summer work study positions.   Processed all required forms including: credit and police security checks, fingerprints, background checks and payroll. Taught orientation class and assembled personnel files.  Input grade and pay increases, adjustments and rewards into personnel computer system.

Assisted in audits and three agency reorganizations. Wrote and filed grievance reports. Revised Employee Development Manual. Maintained 

Drug Criminal Notebooks and assisted in Drug Awareness Program. Performed employee exit interviews. Attended Division meetings and provided activity reports on Personnel Management Section.

Education
1982 Bachelor of Science: Psychology Howard University, Washington, DC

Pending

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Summary
Ambitious and driven communications strategist with extensive experience directing campaigns in both public and in-house settings. Proven success developing, managing and implementing energy efficiency and water conservation programs and measuring results across traditional and digital channels. Experienced program manager, able to multitask effectively and creatively in handling a number of simultaneous projects. Hands-on experience with small, large and industrial sectors in critical issue solving, negotiating and strategic planning. High energy leader with the ability to establish strong relationships, lead teams and encourage creative thinking.
Skills
  • Project management
  • Leadership skills
  • Client account management
  • Public Relations
  • Communication development
  • Community Outreach
  • Budget development
  • Strong interpersonal skills
  • Superb editor
  • Deadline-driven
  • Firm grasp of business ethics
  • Problem resolution
Core Accomplishments
Established and maintained effective business relationships with 33 key accounts and several hundred more among 3,800 large and small commercial customers more than 10 years with Loveland Water and Power
 
Developed and managed largest energy efficiency suite in Northern Colorado, Efficiency Works, assisting customers with saving energy, water and money
 
Served as single-point of contact, managed public outreach, media relations and critical relationships with canyon customers during the Big Thompson Canyon Rebuild Project.
Experience
03/2008 to Current
Customer Relations Business Specialist - Public Information Officer City of Loveland Water and Power Loveland, CO I am responsible for public relations activities and building brand awareness including press releases, utility literature, blogs, social media and jargon-free messages that speak to target audiences.  I develop positive, proactive working relationships with members of the media and other third party influencers in key markets. I develop and maintain key account and critical commercial business relationships and knowledge of customer business operations and business strategies. I manage all commercial energy efficiency, demand side management and water conservation programs, developing innovative energy-saving programs in collaboration with neighboring utilities. I model energy-saving projects and financial analysis for prospective clients to attract economic development prospects and assist design review negotiations. 
08/2005 to 03/2008
Marketing and Advertising Manager Tidbits Newspapers Loveland, CO Supervised all sales professionals, production staff and finance staff in Loveland and Fort Collins. Approved ad design, page layout and copy editing. Ironed out contract and agreement terms with clients on a per project basis. Determined client objectives and developed detailed plans to achieve goals. Set up teams to develop and design campaign strategies. Worked with sales team to implement sales strategies and analyzed campaign results with detailed tracking data.  Prepared budget reports. Recruited and hired account representatives and reviewed team performance.  Audited and supervised the distribution staff in both Loveland and Fort Collins.
07/2004 to 08/2005
Marketing Director Quality Mortgage Solutions Loveland, CO Served as Corporate Public Information Officer responsible for marketing materials and all outward-bound written communications, advertising and press releases.  Developed and implemented strategic marketing plans and tracked results. Revised consumer communications techniques to boost client revenues. Managed the client database, media relationships and represented the organization in civic groups.
07/1997 to 07/2004
Membership Director Better Business Bureau Fort Collins, CO Managed more than 600 business accounts and a three-person media staff. Identified ways to increase sales of client memberships and services. Helped establish membership campaigns in new territories. Established rules for following up with existing members and keeping those members engaged. Handled hostile members with questions and complaints. Assisted in developing membership drives that involved going out into communities and getting involved in community events.
Education and Training
1994
Master of Science: Technical Journalism/Public Relations Colorado State University Fort Collins, CO, USA
1990
Bachelor of Arts: English/Journalism Fort Lewis College Durango, CO, USA
2014
Energy Efficiency Management American Public Power Association Arlington, VA, United States
2012
Key Accounts Management American Public Power Association Arlington, VA, United States
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Professional Summary

Dedicated and driven communications professional experienced in developing, implementing and managing public relations strategies and activities. Possesses a strong work ethic, superb communication skills, as well as exceptional writing abilities.

Skills
  • Computer data organization
  • Compelling presentation skills
  • Strong writing abilities
  • Project management
  • Brand development and enhancement
  • Social media management
  • Exceptional communication skills
  • Creative problem solver
Work History
Satellite Communications Systems Operator, 08/2017 to 09/2018
United States Army Fort Gordon, GA
  • Designed and implemented the onboarding program for all incoming personnel, facilitating orientation and acclimation to their new roles
  • Configured internet connections, routers and wireless access for devices ensuring efficient network connectivity
  • Monitored network performance metrics to provide real-time and historical network analytics for system analysis and improvement
  • Implemented unit policies, technical procedures and standards for preserving the integrity and security of data, reports and access
  • Troubleshot and diagnosed issues in order to determine appropriate repair procedures, assuring continual signal flow and efficiency
  • Thrived as a member of a diverse team to accomplish disparate goals while responding to evolving unit needs
Graduate Research & Teaching Assistant, 08/2015 to 05/2017
University of North Carolina at Charlotte Charlotte, NC
  • Organized and conducted a first-in-its-field academic study in political communication
  • Instructed and mentored undergraduate students in communication theory, organizational communication, mass media, and business communication
  • Planned, modified, and executed research techniques, procedures, and tests for department projects
  • Worked with principal investigators to coordinate qualitative research and data collection to be used for future academic publications
  • Promoted the Communications department through community engagement and professional student government presentations, securing necessary funding for the program
Assistant Director of Marketing & Public Relations, 02/2015 to 06/2015
Chick-fil-A Houston, TX
  • Promoted Chick-fil-A as a company through community outreach efforts, increasing our customer base and helping our store become the #1 most profitable Chick-fil-A for 2015
  • Spoke as a representative of Chick-fil-A to local businesses and organizations about catering services resulting in record number of catering orders 
  • Communicated effectively to the public about various food and services that Chick-fil-A offered 
  • Assisted in creating marketing and promotional material for outreach purposes
  • Responded to customer requests and concerns via telephone and email, maintaining customer loyalty and satisfaction
Recital & Events Manager, 05/2012 to 01/2015
My First Piano Mesa, AZ
  • Directed the hiring, training and performance evaluations for all special events staff and supervised their daily activities
  • Developed and deepened relationships with over 150 regular clients by acting as the primary point of contact for the department, providing information and resolving client concerns
  • Coordinated events for hundreds of vendors and clients, securing their logistical needs and assuring their events proceed with 100% satisfaction
  • Integrated new technologies and performance procedures for the department, updating out-of-date standards
  • Directed and coordinated marketing activities and policies to promote products and services, increasing department sales by 200%
  • Drafted and managed print, online and social media communications designed to promote company brand, image and values
Majority Staff/Communications Intern, 01/2014 to 05/2014
Arizona House of Representatives Phoenix, AZ
  • Created, maintained, and improved numerous social media outlets and websites, revamping the existing system to gain thousands more followers and loyal patrons
  • Communicated with the public to raise awareness for our legislative issues and positions, boosting public approval by an average of 12%
  • Assisted over 15 Legislators with speeches and prepared remarks to the press, articulately conveying their message and ideas
  • Coordinated over 100 news releases, media responses, press packets and placement of stories in national and local media outlets, assuring our views and opinions are clearly seen and heard
  • Worked with Legislators to strategically prepare them for televised interviews with media personalities including Anderson Cooper, Megyn Kelly, Don Lemon, and Tom Brokaw
Education
Master of Arts: Communication, 2017
University of North Carolina at Charlotte - Charlotte, NC
Bachelor of Arts: Film & Media , 2014
Arizona State University - Tempe, AZ
Certifications
  • Satellite Communications Operator Certification
Additional Training
  • Over 100 hours of Sexual Harassment/Assault Response and Prevention
  • Over 100 hours of Equal Opportunity training
  • Over 50 hours of Suicide Awareness and Prevention 
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Career Overview

Experienced Publicist and Public Relations Professional who brings extensive knowledge of how to lead a team to create and implement publicity campaign strategies through traditional media channels and social media platforms in order to promote brand awareness for long-term success.

Experience
Public Relations Professional - 02/2016 - Current

Work with corporate PR teams and individual businesses to create and manage effective publicity campaigns from planning through post campaign. This includes managing media relations nationwide and domestically, developing and writing press kits, producing video and photo shoots, managing press junkets, red carpet events and budgets. 


Skills:

  • Experienced team leader who has managed press events, productions and press junkets
  • International media experience
  • Skilled media pitcher with strong press contacts
  • Effective Communicator
  • Experienced Supervisor and Team Leader
  • Experienced media trainer of talent and executives
  • Strong understanding of how to use social media strategy as a publicity tool
  • Crisis communication background
  • Internal communications experience
  • Highly skilled at writing press releases and other press materials


Clients include: Disney, Knott's Berry Farm, Winchester Mystery House, American Heart Association, Camp Runabout, Chase Bank, Norwegian Cruise Line, AAA, Johnson & Johnson, Boeing and Cox Communications.

Head of PR and Social Media / Purplebricks USA - Irvine, CA 12/2017 - 07/2018

Purplebricks is an innovative real estate Dot Com founded in the UK in 2014 and launched in the US in 2017. 


  • Developed and implemented US corporate and consumer PR and social media strategies 


  • Maximized company brand through media opportunities 


  • Built social media image on all social media platforms (Facebook Twitter, Instagram, YouTube), increasing followers 50-75% in a short time


  • Built and maintained relationship with external PR firm


  • Created and managed social media training for staff in an effort to expand the company's brand in all markets


  • Managed media relationships with national and local TV, print and radio producers and writers  


  • Created and produced an electronic press kit (EPK) to ensure the company's brand was represented in the news with the highest quality images and message points


  • Managed crisis communication responses to social media comments that could negatively affect company reputation
Public Relations Director / Disneyland Resort - Anaheim, CA 02/2005 - 01/2016
  • Strategized with PR team to create and implement several major marketing campaigns: Disneyland 50th Anniversary-Happiest Homecoming on Earth, Year of a Million Dreams, Give A Day-Get a Disney Day, Show Your Disney Side, What Will You Celebrate?, Disneyland Diamond Celebration-60th Anniversary.

 

  • Implemented PR strategies through media pitching, social media videos, video news releases, and electronic press kits for all marketing campaigns. Strategy included finding the "news hook" in every event.


  • Day-to-day responsibilities included managing a team of two publicists, attending planning meetings, overseeing all Disney Parks Blog videos for Disneyland park, as well as being a blog author, and managing media shoots.

 

  • Maintained media relationships with TV producers and reporters by making annual visits to newsrooms across the country.

 

  • Throughout tenure, collaborated as the PR project manager with Disneyland Special Events, Disneyland Operations, and Disneyland Entertainment on annual media events for Halloween, Christmas and summer, as assigned. 

 

  • Collaborated with the White House, United Airlines, and the National Turkey Federation on an annual event 

 

  • Publicist on the opening team for Disney's Aulani Resort & Spa in Oahu. I managed a team to create all video assets and media advisories. I also worked in conjunction with a cultural committee to ensure the Hawaiian culture was appropriately represented in our media assets.

 

International PR

  • Managed publicity and video news releases in Shanghai for the groundbreaking of Shanghai Disneyland (2011) and Shanghai Disneyland Media Preview (2015).


  • Publicist and project manager for the Happiest Balloon On Earth Tour 


Crisis Communications

  • Created PR plan detailing how the team would assist Public Affairs in the event of a park crisis and participated in annual emergency drills.


News Experience

Developed and strengthened storytelling and writing skills as a reporter, writer, and producer for television and radio in Colorado, Maine, Oklahoma, and nationally for E! Entertainment Television in Los Angeles.

 

E! Entertainment Television Los Angeles, CA

E! News Live - Producer/Associate Producer

E! Live Events - Production Assistant


KTUL-TV (ABC) Tulsa, OK

Reporter/Crime Reporter


MIX 104.5 FM Grand Junction, CO

News Anchor/Co-Host, "Brett & Val in the Morning"


WABI-TV (CBS) Bangor, Maine

Weather Anchor & Reporter


KREX-TV (CBS) Grand Junction, CO

News Anchor & Reporter

Education
Colorado Mesa University Bachelor of Arts: Journalism
Organizations and Honors
  • Volunteer at Jewish Community Center of Orange County
  • Producers Guild of America-Current Member
  • Girls Inc.-Volunteer (2012-2015)
  • Recipient of 13 national awards and 1 regional award for producing 


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Professional Summary
Well-rounded Investigator with exceptional analytical, innovative and imaginative problem-solving skills.
Skills
  • Law Enforcement Officer Certification, ILEA
  • Interview and Interrogation techniques
  • Surveillance techniques
  • Report writing
  • Video surveillance systems
  • Credit card fraud
  • Cell Phone and Computer Forensics
  • Courtroom testimony
Work History
Police Officer, 02/2002 to 09/2005
City of Altoona Altoona, IA
  • Actively patrolled assigned areas to prevent and detect crimes.
  • Conducted thorough investigations of serious injury and fatality traffic accidents.
  • Investigated and reported crimes, accidents, offenses and damage to property.
  • Secured crime scenes, gathered evidence and questioned witnesses.
  • Apprehended offenders and conducted interviews and interrogations.
  • Gathered necessary information for court appearances and testified as a witness under oath in court.
Investigator, 09/2005 to 09/2013
City of Altoona Altoona, IA
  • Collaborated with federal agencies, including the FBI, DEA, ATF and IRS.
  • Presented evidence at criminal trials.
  • Directed criminal investigations of crimes such as sexual assault, robbery, theft and homicide.
  • Conducted interviews with witnesses and clients.
  • Organized and executed many undercover surveillance operations using electronic recording equipment.
  • Drafted and executed subpoenas, search warrants and surveillance activities.
  • Interviewed and interrogated suspects.
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
  • Served 9 years as a member of the Central Iowa Fraud Investigators Task Force.
  • Seized evidence for investigations, including interviews of any and all potentially involved parties.
  • Planned and conducted financial and organized crimes investigations.
Research Remediation Analyst, 10/2016 to 08/2017
Wells Fargo West Des Moines, IA
  • Research and resolve Building Code Violations
  • Communicate with Code Officers to resolve violations
  • Communicate with Vendors to obtain bids and get work completed
  • Operate several computer systems to document files worked
Associate, 06/2014 to Current
LegalShield Ada, OK
  • Market Legal and Identity Theft Protection plans.
  • Developed and maintained long-term relationships with policyholders and small business entities.
  • Field member customer service inquiries.
  • Make cold and warm calls on individuals and businesses.
  • Maintain database of customers, prospects, and activities.
Director of Public Safety, 08/2017 to Current
United Security Red Bank, NJ
  • Monitor and evaluate unit performance on key public safety issues, implementing corrective action programs where appropriate.
  • Advise Public Safety team and conduct investigations of significant threats and the loss or misappropriation of assets.
  • Supervise a team of 15 Public Safety personnel.
  • Interviewed and hired Assistant Director, Supervisors, and Public Safety Officers.
  •  Schedule Public Safety Officers
  • Provide corrective action plans to staff as necessary
Education
High School Diploma: Southeast Polk High School - Pleasant Hill, IA
Basic Academy Class 178th: 2002
Iowa Law Enforcement Academy - Johnston, IA
Certificates, Trainings, and Honors
  • Iowa Law Enforcement Academy Basic Academy
  • 2013 LECC Award, United States Attorneys Office Northern and Southern District of Iowa
  • Accessdata Certified Examiner (ACE) Accessdata
  • 2004 Officer of the Year, Altoona Police Department
  • Reid School of Interview and Interrogation
  • LEIN (Law Enforcement Intelligence Network)
  • Statement Analysis Training
  • 500+ Hours of Computer Forensics Training
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Professional Summary
Talented director of public relations and social media with strengths in building and maintaining positive client relationships, account management and organization, developing and executing client strategies and tactical plans, supervising and guiding public relations and social media specialists and writers, media relations, content creation, copy editing, social media and social networking.
Skills
  • Client account management
  • Strong written and verbal communication skills
  • Advanced editing and proofreading
  • Project management
  • Strong media relations contacts
  • Deadline-oriented
  • Organized
Work Experience
01/2017 to Current
Director Public Relations and Social Media Coles Marketing Indianapolis, IN
Director of public relations and social media with strengths in building and maintaining positive client relationships, account management and organization, developing and executing client strategies and tactical plans, supervising and guiding public relations and social media specialists and writers, media relations, content creation, copy editing, social media and social networking.
  • Created messages, position statements and other corporate communications based on client's objectives.
  • Raised brand awareness through consistent marketing efforts and securing pitches to the media.
  • Wrote and edited articles, web content, advertising copy and publications for internal and external audiences.
  • Supervised the work of three team members, offering constructive feedback on their work performance.
  • Defined clear targets and objectives and communicated them to other team members.
  • Monitored timelines and flagged potential issues to be addressed.
10/2016 to 01/2018
Indianapolis Field Director at Seafood Nutrition Partnership Coles Marketing Indianapolis, IN
I led the Seafood Nutrition Partnership Indianapolis coalition, engaging and activating local coalition leaders and ambassadors along with overseeing marketing and community outreach to raise awareness of the health benefits of seafood.
 
I led planning of the 2017 Healthy Heart Summit, involving 100 key health and wellness experts, coordinating and executing the event planning, management and implementation.
10/2009 to 01/2017
Account Manager/Social Media Strategist Coles Marketing Indianapolis, IN
  • Drafted and edited content for client publications, including employee newsletters and a national real estate magazine.
  • Collaborated with art and design team to coordinate ads and collateral layout.
  • Achieved client objectives by leveraging internal resources and collaborating with colleagues.
  • Represented clients to customers, the public and other external sources.
  • Collaborated with media to yield client coverage and promote the company brand.
Education and Training
2004
Bachelor of Arts: Communications Purdue University West Lafayette, IN, United States
Affiliations
Marketing and Events Committee, Booth Tarkington Civic Theatre
Marketing and Social Media Volunteer, Boiler Business Exchange of Indianapolis
Communications Leadership Team, St. Luke's United Methodist Church
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Professional Summary

Diligent and detail-oriented law professional, with previous experience in fast-paced multitasking environments, highly organized and independent; able to effectively accomplish objectives with enthusiasm and a strong work ethic.

Skills
  • Document preparation
  • Analytical
  • Legal research
  • Strong legal background


  • Proficient in MS Office
  • Exceptional writer
  • Customer service
  • Confidentiality
Work History
11/2016 to Current
Wire Technician AT&T Florida (FL)
  • Completed a ten week telecommunications course.
  • Oversaw business telecommunication networks. 
  • Provided outstanding customer service.
  • Installed an repaired equipment and systems. 
01/2016 to 10/2016
Operations Technician Fire-Link Technologies Inc. Florida (FL)
  • Maintained accurate records of customer service calls and inputted all information into the company's database. 
  • Maintained documentation for areas such as orders, activities, schedules and employee performance.
  • Developed and executed layout and installation of electrical wiring.
  • Tracked income, labor and expenses via spreadsheets, and generated weekly reports.
09/2011 to 12/2015
Public Notary Ministry of Justice of Cuba Cuba
  • Draw up contracts and legal templates.
  • Conducted client interviews and advised them about legal affairs.
  • Maintained notarial archives.
  • Attested about contracts signing and researched the law.
Education
Expected Graduation Feb 2019
Paralegal Certificate Program: Law
University Of Miami - Miami, FL
2006-2011
Bachelor of Arts: Major in Law
University Of Havana - Cuba
Languages
Spanish (Native), English (Fluent)
This resume is created in 7 minutes.
Professional Summary

Well-qualified Community Relations Professional successful at multitasking, problem solving and organizing.  Highly effective at developing and deepening diverse media relations to secure coverage for company and clients. Persuasive, dynamic and decisive professional.

Skills
  • Self-motivated
  • Media relations
  • Social media posts
  • Networking and relationship building
  • Content and digital asset management
  • Press releases
  • Marketing and sales
  • Search engine optimization expertise
  • Online marketing strategies
  • Creative and innovative
Work History
Comunity Relations, Media, And Social Media Manager, 01/2013 to Current
CANCER LEAGUE OF COLORADO Denver, CO
  • Writes and distributes press releases, radio and television appearances, social media promotions.
  • Event planning and execution for The Hope Ball, Race for Research, Golf Tournament and Over the Edge.
  • Builds and maintains positive business relationships with donors while applying interpersonal and communication skills to advocate for the Cancer League of Colorado.
  • Develop goals and implements strategy for fundraising and revenue growth.
  • Event planning and execution for The Hope Ball, Race for Research, Golf Tournament and Over the Edge.
  • Identifies and explores donor prospects, and personally works with VIP donors/business owners to increase event sponsorship's and revenue
  • Planned and instituted social media marketing plan for Cancer League of Colorado.
  • Initiated two key partnerships which resulted in substantial revenue growth.
  • Enlisted the support of volunteers and collaborated with businesses and community groups.
  • Recruited new members through attendance at community events, promotional materials, and other methods.
  • Wrote content for newsletters, social media pages and informational packets.
  • Maintained a highly intensive schedule of visiting with potential donors and delivering compelling presentations and comprehensive fundraising proposals.
Sales Manager, 05/2012 to 07/2013
KSBY, NBC, CENTRAL COAST CW, KSBY.COM, Santa Barbara, San Luis Obispo San Luis Obispo, Santa Barbara, CA
  • Recruited, interviewed and hired talented individuals who would bring dynamic sales expertise to the organization.
  • Assumed ownership over team productivity and managed work to meet or exceed quality service goals.
  • Conducted ongoing staff development to help employees achieve growth within their job roles.
  • KSBY (NBC affiliate), CW, 2nd quarter local direct 127% to budget. Digital 113% for 2nd quarter.
  • Exceeded August team goal, 111% for local direct as of July 9, 2013.
  • Utilizes and trains all aspects of Wide Orbit, One Domain, and Sales Force.
  • Television Station Disaster preparedness team coordinator.
  • Collaborated with management to ensure close contact and open communication.
Advertising Account Executive, 02/2011 to 05/2012
KTVN,CBS/KOLO, ABC/Combined Communications Reno, Lake Tahoe/Bend, Nevada/California/Oregon
  • Consistently hit and exceeded sales goals by 17%.
  • Performed initial client assessment and analysis.
  • Used consultative sales techniques to pinpoint customers advertising needs.
  • Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
  • Created and presented comprehensive advertising proposals.
  • Developed strong relationships with advertisers and negotiated pricing following established procedures.
Director of Sales and Marketing, 03/2002 to 01/2011
Sierra Broadcasting Corporation/KS103, KJDX, KSUE Northeast California/Nevada, CA
  • Created and launched new online marketing strategies that resulted in 32% sales increase.
  • Retained clients to build brand awareness and generate leads while managing internal and external marketing campaigns and programs. 
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
  • Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
  • Directed a successful search engine marketing campaign that utilized solid linking, technical and keyword research tactics.
  • Preserved brand integrity by monitoring the consistency and quality of marketing content.
  • Built media kits in support of specific strategic initiatives.
Education
Business Management San Diego State University - San Diego, CA
Communications University of Phoenix - Colorado Campus - Lone Tree, CO
Affiliations
  • University of Colorado Anschutz Medical Center: Volunteer Fundraising
  • Denver Center for Performing Arts: Alliance Member
  • Denver "Over the Edge" Co-Chair
  • Colorado Ballet: Fundraising
  • Bessie's Hope Gala Co-Chair
  • Rotary International
This resume is created in 7 minutes.
Professional Summary

Seeking a position as an Accounting Intern utilizing and expanding my knowledge of general accounting procedures.  Hardworking student finishing up a Bachelor of Science degree in Accounting ready to utilize my skills for the benefit of an organization in an industry I'm passionate about. 

Education
Bachelor of Science: Accounting, Current
University of Phoenix - Phoenix, AZ
GPA 3.48

Sheriff's Detentions Academy: Law Enforcement, 2008
San Diego Community College - Mira Mar - San Diego
Volunteer Experience

Bookkeeping Intern - June 2015 - May 2016

Media Arts Center San Diego

Bookkeeping Duties Include:

  • Inputting A/R and A/P into QuickBooks
  • Reconciling credit card and bank statements
  • Printing checks for payroll/bill payments
  • Performed general office duties:  Filing, mail processing, and data entry
  • Assisted with weekly cash balancing
  • Processed and recorded cash deposits
Skills
  • QuickBooks  Intermediate
  • Accounts Payable/Receivable
  • Account Reconciliation 
  • US GAAP principles
  • Strong communication skills
  • Strong customer service skills
  • Self-motivated professional
  • MS Office Suite
Work History
Deputy, 05/2008 to Current
San Diego County Sheriffs Dept San Diego, CA
  • Investigate reported crimes, offenses and damage to property.
  • Conduct thorough investigations of altercations.
  • Secure crime scenes, gather evidence and question witnesses.
  • Apprehend offenders and conduct interviews.
  • Book suspects and process mug shots and fingerprints.
  • Complete intake paperwork, fingerprints and searches.
  • Make rounds at specified intervals and conduct head counts and roll calls.
Director of Public Safety, 10/2002 to 05/2008
IPC Internationl Carlsbad, CA
  • Conducted 4 security audits per month to identify potential problems related to physical security and staff safety.
  • Supervised a team of  10 security personnel.
  • Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
  • Extensively trained new and existing employees.
  • Managed payroll of  10 personnel for IPC International .



Certifications
Bookkeeping Certification University of Phoenix