Public Works Director resume examples

• Preparing correspondence, presentations, spreadsheets and other documents using various software including Microsoft Word, Outlook, PowerPoint, Excel, and Visio.
• Compile and manage litigation documents.
• File preparation and management with liaisons with lawyers and staff.
• Time entry, billings, payment of invoices and client collections.
• Book court dates, discoveries and communication with court registries and meeting schedules and other events and maintaining up to date contact information.

• Typing reports, specifications, proposals, memos, letters, and meeting minutes.
• File management, including the creation of new records, filing and archiving.
• Coordinating travel arrangements.
• Booking boardrooms and other appointments, Maintaining and placing office supplies.
• Reception duties include; operating a multi-line switchboard, receiving clients and visitors, arranging couriers and mail receipt and distribution.

Assisted in restraining violent and unruly inmates.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
Safely transported inmates to and from work sites.
Maintained records and logs of man hours, materials and equipment used.
Conducted internal security checks and distributed meals.
Continually monitored dormitories for inappropriate activity.
Supervised the meal distribution and observed inmates during meals.
Verified warrants, conducted searches and fingerprinted inmates.
Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Supervised inmates during meals, visits, recreation, telephone calls and shower time.
Signed in all visitors and completed appropriate visitation log forms.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Routinely reviewed housing assignments and reassigned inmates when needed.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Maintained communications with all other areas of the facility at all times.
Maintained daily logs of shift activity.
Escorted prisoners to court appearances in a timely fashion.
Instructed inmates on work details and transported them to work sites.
Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
Maintained correct physical head count at all times.
Attended regular training and maintained appropriate certification.

Processed visitors through the CLETS system to clear them for visits with inmate or to process visitors prior to entering the facility.

Travel to assigned Cosmetology Schools nationwide, observing them to see if they are in compliance with NACCAS, federal and state rules and regulations.

Retrieve travel orders, school documents, forms and financial documents from NACCAS website.

Attend all team meetings on site to discuss school visit.

Interview students, teachers, and administration staff

Observe classrooms, clinic and student areas, as well as, all equipment and safety requirements.

Provide verification of annual report submitted by school owner.

Prepare final written report and recommendations to team leader.

Give a verbal report to school administration on the outcome of the visit.

Submit financial documents and receipts to travel office.

Interviewed the population in various Maryland communities while inputting information into the computer database. Maintained daily reports, submitted hours and expenses to payroll. Attended all required training and meetings. Called and visited clients to obtain information. Assured confidentiality, security and compliance at all times.

Supervised all phases of of operation, including meeting and greeting clients, scheduling of appointments, retail and inventory, salon staffing, continuing education/training and janitorial staff. 

Developed administrative operational manual for entire salon/spa.

Created effective marketing and public relations.

Implemented community outreach programs for seniors, schools and hospitals.

Interviewed, hired, fired and trained all staff.

Maintained up to date knowledge on upcoming trends and development in the industry.

Maintained monthly inventory of supplies, equipment and products.

Effectively lead team and held regular staff and managements meetings.

Ensured compliance with all state licensing and health requirements.

Wrote management and financial reports and developed budget control and profit and loss strategies.

Assured cleanliness of the building inside and out at all times.

Welcomed customers and confirmed reservations and appointments.

Answered phones, made reservations, took and distributed messages, mail and packages. Redirected  calls.

Arranged events, excursions and, transportation upon request to guest.

Acquired extensive knowledge of premises, local venues and businesses to make the most suitable recommendations.

Listened to understand customer needs and provided personalized solutions by suggesting activities and facilities provided by the property.

Responded to complaints and found appropriate solutions.

Input daily report in computer and send to management.

Greeted, recruited and screened qualified potential employees for Special Agents, Compliance Investigators and summer work study positions.   Processed all required forms including: credit and police security checks, fingerprints, background checks and payroll. Taught orientation class and assembled personnel files.  Input grade and pay increases, adjustments and rewards into personnel computer system.

Assisted in audits and three agency reorganizations. Wrote and filed grievance reports. Revised Employee Development Manual. Maintained 

Drug Criminal Notebooks and assisted in Drug Awareness Program. Performed employee exit interviews. Attended Division meetings and provided activity reports on Personnel Management Section.

• Organized and conducted a first-in-its-field academic study in political communication
• Instructed and mentored undergraduate students in communication theory, organizational communication, mass media, and business communication
• Planned, modified, and executed research techniques, procedures, and tests for department projects
• Worked with principal investigators to coordinate qualitative research and data collection to be used for future academic publications
• Promoted the Communications department through community engagement and professional student government presentations, securing necessary funding for the program

• Promoted Chick-fil-A as a company through community outreach efforts, increasing our customer base and helping our store become the #1 most profitable Chick-fil-A for 2015
• Spoke as a representative of Chick-fil-A to local businesses and organizations about catering services resulting in record number of catering orders 
• Communicated effectively to the public about various food and services that Chick-fil-A offered 
• Assisted in creating marketing and promotional material for outreach purposes
• Responded to customer requests and concerns via telephone and email, maintaining customer loyalty and satisfaction

• Directed the hiring, training and performance evaluations for all special events staff and supervised their daily activities
• Developed and deepened relationships with over 150 regular clients by acting as the primary point of contact for the department, providing information and resolving client concerns
• Coordinated events for hundreds of vendors and clients, securing their logistical needs and assuring their events proceed with 100% satisfaction
• Integrated new technologies and performance procedures for the department, updating out-of-date standards
• Directed and coordinated marketing activities and policies to promote products and services, increasing department sales by 200%
• Drafted and managed print, online and social media communications designed to promote company brand, image and values

• Created, maintained, and improved numerous social media outlets and websites, revamping the existing system to gain thousands more followers and loyal patrons
• Communicated with the public to raise awareness for our legislative issues and positions, boosting public approval by an average of 12%
• Assisted over 15 Legislators with speeches and prepared remarks to the press, articulately conveying their message and ideas
• Coordinated over 100 news releases, media responses, press packets and placement of stories in national and local media outlets, assuring our views and opinions are clearly seen and heard
• Worked with Legislators to strategically prepare them for televised interviews with media personalities including Anderson Cooper, Megyn Kelly, Don Lemon, and Tom Brokaw

Purplebricks is an innovative real estate Dot Com founded in the UK in 2014 and launched in the US in 2017. 

• Developed and implemented US corporate and consumer PR and social media strategies 

• Maximized company brand through media opportunities 

• Built social media image on all social media platforms (Facebook Twitter, Instagram, YouTube), increasing followers 50-75% in a short time

• Built and maintained relationship with external PR firm

• Created and managed social media training for staff in an effort to expand the company's brand in all markets

• Managed media relationships with national and local TV, print and radio producers and writers  

• Created and produced an electronic press kit (EPK) to ensure the company's brand was represented in the news with the highest quality images and message points

• Managed crisis communication responses to social media comments that could negatively affect company reputation

• Strategized with PR team to create and implement several major marketing campaigns: Disneyland 50th Anniversary-Happiest Homecoming on Earth, Year of a Million Dreams, Give A Day-Get a Disney Day, Show Your Disney Side, What Will You Celebrate?, Disneyland Diamond Celebration-60th Anniversary.

• Implemented PR strategies through media pitching, social media videos, video news releases, and electronic press kits for all marketing campaigns. Strategy included finding the "news hook" in every event.
  

• Day-to-day responsibilities included managing a team of two publicists, attending planning meetings, overseeing all Disney Parks Blog videos for Disneyland park, as well as being a blog author, and managing media shoots.

• Maintained media relationships with TV producers and reporters by making annual visits to newsrooms across the country.

• Throughout tenure, collaborated as the PR project manager with Disneyland Special Events, Disneyland Operations, and Disneyland Entertainment on annual media events for Halloween, Christmas and summer, as assigned. 

• Collaborated with the White House, United Airlines, and the National Turkey Federation on an annual event 

• Publicist on the opening team for Disney's Aulani Resort & Spa in Oahu. I managed a team to create all video assets and media advisories. I also worked in conjunction with a cultural committee to ensure the Hawaiian culture was appropriately represented in our media assets.

International PR

• Managed publicity and video news releases in Shanghai for the groundbreaking of Shanghai Disneyland (2011) and Shanghai Disneyland Media Preview (2015).

• Publicist and project manager for the Happiest Balloon On Earth Tour 

Crisis Communications

• Created PR plan detailing how the team would assist Public Affairs in the event of a park crisis and participated in annual emergency drills.

• Collaborated with federal agencies, including the FBI, DEA, ATF and IRS.
• Presented evidence at criminal trials.
• Directed criminal investigations of crimes such as sexual assault, robbery, theft and homicide.
• Conducted interviews with witnesses and clients.
• Organized and executed many undercover surveillance operations using electronic recording equipment.
• Drafted and executed subpoenas, search warrants and surveillance activities.
• Interviewed and interrogated suspects.
• Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
• Served 9 years as a member of the Central Iowa Fraud Investigators Task Force.
  
• Seized evidence for investigations, including interviews of any and all potentially involved parties.
• Planned and conducted financial and organized crimes investigations.

• Research and resolve Building Code Violations
  

• Communicate with Code Officers to resolve violations
• Communicate with Vendors to obtain bids and get work completed
• Operate several computer systems to document files worked

• Market Legal and Identity Theft Protection plans.
• Developed and maintained long-term relationships with policyholders and small business entities.
• Field member customer service inquiries.
• Make cold and warm calls on individuals and businesses.
• Maintain database of customers, prospects, and activities.

• Monitor and evaluate unit performance on key public safety issues, implementing corrective action programs where appropriate.
• Advise Public Safety team and conduct investigations of significant threats and the loss or misappropriation of assets.
• Supervise a team of 15 Public Safety personnel.
• Interviewed and hired Assistant Director, Supervisors, and Public Safety Officers.
•  Schedule Public Safety Officers
• Provide corrective action plans to staff as necessary

• Maintained accurate records of customer service calls and inputted all information into the company's database. 
• Maintained documentation for areas such as orders, activities, schedules and employee performance.
• Developed and executed layout and installation of electrical wiring.
• Tracked income, labor and expenses via spreadsheets, and generated weekly reports.

• Draw up contracts and legal templates.
• Conducted client interviews and advised them about legal affairs.
• Maintained notarial archives.
• Attested about contracts signing and researched the law.

• Recruited, interviewed and hired talented individuals who would bring dynamic sales expertise to the organization.
• Assumed ownership over team productivity and managed work to meet or exceed quality service goals.
• Conducted ongoing staff development to help employees achieve growth within their job roles.
• KSBY (NBC affiliate), CW, 2nd quarter local direct 127% to budget. Digital 113% for 2nd quarter.
• Exceeded August team goal, 111% for local direct as of July 9, 2013.
• Utilizes and trains all aspects of Wide Orbit, One Domain, and Sales Force.
• Television Station Disaster preparedness team coordinator.
• Collaborated with management to ensure close contact and open communication.

• Consistently hit and exceeded sales goals by 17%.
• Performed initial client assessment and analysis.
• Used consultative sales techniques to pinpoint customers advertising needs.
• Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
• Created and presented comprehensive advertising proposals.
• Developed strong relationships with advertisers and negotiated pricing following established procedures.

• Created and launched new online marketing strategies that resulted in 32% sales increase.
• Retained clients to build brand awareness and generate leads while managing internal and external marketing campaigns and programs. 
• Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
• Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
• Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
• Directed a successful search engine marketing campaign that utilized solid linking, technical and keyword research tactics.
• Preserved brand integrity by monitoring the consistency and quality of marketing content.
• Built media kits in support of specific strategic initiatives.

• Conducted 4 security audits per month to identify potential problems related to physical security and staff safety.
• Supervised a team of  10 security personnel.
• Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
• Extensively trained new and existing employees.
• Managed payroll of  10 personnel for IPC International .