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Eager to pursue a career as a hair stylist and make-up artist.
Education and Training
Full Cosmetology 2017 North Florida Cosmetology Institute-projected graduation is 10/17/201 Tallahassee, Fl Recreation and Leisure Services
Bachelor of Science: Recreation And Leisure 1998 Florida State University Tallahassee, FL
Jewelry Repair 1992 Tampa Bay Jewelry School Tampa, FL
Product Promotion
  • Up-sold products and motivated customers to upgrade current product plans.
  • Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Administrative Assistant 01/2010 to 01/2013 Westminster Oaks Retirement Community Tallahassee, Florida
Activities Assistant 01/2008 to 01/2010 Westminster Oaks Retirement Community Tallahassee, Florida
01/2006 to 01/2008 Dora Cox Realty Barnesville, Georgia
01/2004 to 01/2006
  • Exceptional.
This resume is created in 7 minutes.
Enthusiastic, ambitious and hard-working individual with a diverse employment background and a degree in business management looking for an opportunity to start with a strong, progressive company with room to grow.
Proficient in Claris Works and all Microsoft Office products (Microsoft Word, Excel, and PowerPoint) Highly organized and efficient.
02/2015 to Current
Cart Retriever BJ's Stoneham, MA
  • Provide professional and courteous service at all times.  
  • Assess customer needs and respond to questions.
  • Retrieve carts from parking lot.
  • Keep the parking lot entrance and cart corrals neat, clean and free of debris.
01/2011 to 01/2016
  • Assisted in construction of new homes for less fortunate families.
  • Used various construction tools, including nail gun, power saws, etc.
Activities Assistant LIFE CARE CENTER OF STONEHAM Stoneham, MA
  • Supervised and ran group activities for residents.
  • Socialized and conversed with residents.
01/2007 to 01/2008
  • Followed detailed specifications in assembling circuit boards, cables and chassis.
  • Worked from drawing samples etc.
01/2004 to 01/2005
Floor Supervisor WORK INC Quincy, MA
  • Assisted developmentally disabled individuals with various job duties.
  • Taught and assisted with ADL and vocational skills.
  • Maintained records of completed work and entered data in INTERACT system.
Education and Training
Bachelor of Arts: Business Management Computers Curry College Milton, MA Business Management Computers
cables, Claris Works, excellent customer service, drawing, all Microsoft, Excel, Office, PowerPoint, Microsoft Word, neat, sales
This resume is created in 7 minutes.
Professional Summary
Self-directed human services professional and innovative thinker with a knack for developing creative solutions to complex problems. Seeking a position with the opportunity for new challenges and professional development and advancement.
  • Effective team leader
  • Self-starter
  • Meticulous record keeper
  • Strategic thinker
  • Organized
  • Microsoft Office programs proficient
  • Research
  • Case management
  • Team player
  • Educational programs
Work History
Residential Counselor 03/2016 to Current
Wayside Youth & Family Support Framingham, MA
  • Developed treatments and casework programs for an average of [Number] clients each month.
  • Secured housing, medical care and employment for clients by working with local resources offered through the town and private organizations.
  • Maintained regular contact with clients, including visiting clients' homes.
  • Wrote reports and case summaries and compiled work records, including required statistics.
  • Solicited advice and guidance from senior personnel and other experts when difficult or atypical situations developed.
Team Member 09/2013 to 06/2017
Whole Foods Market Framingham, MA
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Handled currency and credit transactions quickly and accurately.
  • Performed all position responsibilities accurately and in a timely manner.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Activities Assistant 09/2010 to 08/2013
Kathleen Daniels Healthcare Framingham, MA
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained a clean, healthy and safe environment.
  • Reported any unusual circumstances in the patients' condition or environment.
  • Helped residents programming goals and increase their independence.
  • Organized and engaged in recreational activities such as games and puzzles.
Bachelor of Science: Psychology Framingham State University - Framingham, MA
Associate of Science: Psychology 2015 Mass Bay Community College - Framingham, MA
This resume is created in 7 minutes.
Professional Summary
Customer-oriented call center professional  successful at troubleshooting and handling customer support issues in a timely manner.
  • Flexible
  • Word processing
  • 65 WPM typing speed
  • Dedicated team player
  • QuickBooks proficient
  • Certified in 10-key
  • HIPAA compliance
  • Professional phone etiquette
  • Detail-oriented

  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Strong communication skills
  • Independent worker
  • Microsoft Excel certified
Current Dental Assisting Sunrise School of Dental Assisting , Greensboro, NC
2013 Associate of Arts Forsyth Technical Community College, Winston-Salem, NC
2010 High School Diploma North Forsyth High School, Winston-Salem, NC
Work History
February 2018-Current Payroll Specialist | Paychex | High Point, NC
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Generated financial statements and facilitated account closing procedures each month.
  • Set up and updated customer accounts with interactions, payments and personal information.
  • Processed payments and applied to customer balances.
  • Provided extensive clerical and administrative support to department staff.
August 2017-January 2018 Enrollment Specialist | AON Hewiit | Winston-Salem, NC
  • Inform, educate and enroll customers to successfully transition into the individual insurance market.
  • Actively manage a book of business to ensure all retiree needs are met on a timely basis (respond to retiree voicemails, internal chat requests, partner with customer service and operations, handle and support customer complaints and/or client.
March 2017-August 2017 Call Center Agent | Alorica | Greensboro, NC
  • Answered inbound calls, performed technical support also sold varies Verizon products and services to potential and existent customers .
April 2015-April 2017 Call Center Representative | Bellamy Research | Winston-Salem, NC
  • Utilized automated phone system to conduct surveys and offer special promotions to customers/potential customers of various vendors.
February 2012-September 2015 Administrative Assistant | Mitchell and Rice, LLC | Winston-Salem, NC
  • Assist owners with daily office operations such as answering incoming calls, creating files, copying, faxing and filing of paperwork, running errands.
August 2012-February 2014 Cashier | Winston Salem State University | Salem, NC
  • Process guest transactions of purchased menu selections to include: ring up of sale, tender of money or processing of credit card or payroll deduction.
  • Maintain front of the house retail merchandize and service areas (i.e.
  • beverage fountains, bottled beverages, packaged snacks, condiments, and serviceware) -- Complete all cash handling and reconciliation forms.
August 2009-April 2011 Activities Assistant | Winston-Salem, NC
  • Greeting guest while delivering outstanding customer service -- File records and organize important documentation while maintain resident confidentiality -- Assisted patients with personal needs, monitor field trips and recreational activities.
  • General clerical task including photocopying, faxing, billing, taking phone messages, mail distribution and performing simple data entry and math calculations.