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Summary

Previous experience working in the general public, educational, and medical office settings

Interface well with others at all levels including patrons, patients, professionals, students and children


Highlights
  • Dedicated team player
  • Strong interpersonal skills
  • Excellent telephone etiquette
  • Highly organized
  • Excellent customer service skills
  • Good verbal and written communication skills
  • Able to adapt to change and accept challenges
  • Work well with minimal supervision
  • Punctual and reliable
  • Self-motivated
Experience
Manitoulin Transport Norman Wells, NT Office Administrative Assistant 10/2014 to 06/2015
  • Managed the main office area, including greeting customers and responding to telephone and in-person requests for information
  • Managed incoming and outgoing freight
  • Communicated with various transporting companies
  • Managed weekly/monthly inventories
  • Managed incoming sales/ cash reports/ bank deposits
GNWT Human Resources (summer student) Norman Wells, NT Data Management Clerk 05/2013 to 08/2013
  • Verified information in the computer system was up-to-date and accurate
  • Identified entry errors in employee records
  • Audits of personal record/file and basic calculations
  • Accurately inputting various data into multiple software systems
  • Communicated with various Government departments
  • Ensure the benefits and data management section of clearance forms are completed and sent to payroll for processing
Sahtu Health & Social Services Authority Fort Good Hope, NT Receptionist 03/2008 to 07/2010
  • Arranged daily medical appointments
  • Executed paperwork such as: medical coding and outpatient forms
  • Was responsible for charting, faxing, photocopying and filing medical charts
  • Maintained the front desk and reception area in a neat and organized fashion
  • Managed incoming and outgoing calls
  • Corresponded medical travel with patient and medical travel officer
Western Arctic Dental Group (Casual) Fort Good Hope, NT Receptionist 02/2009 to 02/2009
  • Managed the receptionist area, including greeting patients and responding to telephone and in-person requests for information
  • Served as a central point of contact for all outside clients needing to gain access to the building
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Cooperated with Greenshield and private insurance providers to resolve billing issues
Naja Isabelle Home Chesterfield Inlet, NU Activity Aide 11/2004 to 10/2007
  • Cared for residents (children/adults) by bathing, feeding, and administering medication
  • Assisted in daily range of motion exercises as per the clients physical needs
  • Monitored children's play activities to verify safety and wellness
  • Monitored educational progress by keeping detailed individual charts and files
  • Daily staff meeting to discuss changes to client medication or medical condition
Northwest Company Various communities throughout the NWT/Nunavut Office Clerk 08/2000 to 11/2004
  • Opened and closed the store, which included counting cash drawers and making bank deposits
  • Maintained accounts receivable and accounts payable documentation electronically and on paper
  • Received all invoices coming into the company and making sure its accurate before making payments
  • Processed remittances on a daily basis
  • Traveled to various communities throughout the NWT to do relief work for months at a time
Education
Certificate: Office Administration Program 2014 Aurora College, Thebacha Campus, Fort Smith, NT
Certificate: Teachers Education Access 2013 Aurora College, Fort Smith, NT
Certificate: Developmental Studies 2012 Aurora College, Fort Smith, NT
High School Diploma: High school 1999 Chief T'seleyhe School, Fort Good Hope, NT
Certifications
  • Valid Class 5 driver's license

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Professional Summary
Childcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues. Childcare provider committed to offering a safe and loving environment for children and toddlers in which they can flourish. Dedicated Home Health Aid skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Housekeeping professional offering strong background in detailed cleaning of homes and private residences in the Hazel Crest, Illinois area. Exceptional interpersonal and time management skills.
Core Qualifications
  • Customer-oriented
  • Exceptional time management
  • Organized
  • Interior and exterior cleaning
  • Successful treatment of conditions
  • Problem resolution ability
  • Enthusiastic caregiver
  • Talent in obtaining/charting vital signs
Experience
Crew Member 05/2015 to Current Mc Donalds East Chicago, Indiana Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables. Packaged menu items into bags or trays and placed drink orders into carriers. Quickly and efficiently processed payments and made accurate change. Carefully maintained sanitation, health and safety standards in all work areas. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Child Care Assistant 08/2014 to 10/2014 Jesus Can Work It Out Daycare Calumet City, Illinois Organized activities that developed children's physical, emotional and social growth. Redirected children to encourage safe, positive behaviors. Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean. Physically and verbally interacted with children throughout the day. Established and maintained a safe play environment for the children. Monitored children's play activities to verify safety and wellness. Openly exchanged ideas and materials with coworkers. Carefully supervised children in play area. Clearly communicated to children in developmentally appropriate way. Sanitized all toys and play areas daily.
Home Health Care 03/2014 to 07/2014 David and Joyce Wills Chicago, Illinois Monitors patient condition by observing physical and mental condition, intake and output, and exercise. Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.  Assist patients by providing personal services, such as bathing, dressing, and grooming.  Records patient information by making entries in the paient journal; notifying nursing supervisor of changing or unusual conditions.  Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
Activity Aide 06/2013 to 05/2014 Hartsfield Village Munster, Indiana Assist the recreational activities leader or activities director, helping patients or participants use equipment and supplies.  Activities may include arts and crafts, outdoor activities, sports, music or drama.  Prepare equipment and ensure the safety of patients or participants in the activity. Assist in leading the participants in group activities, such as an exercise class or art project.  Help keep records of equipment and its use.  
Education
Web Master/79 Credits South Suburban College South Holland, Illinois

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Professional Summary

Compassionate care provider experienced in assisting elderly and disabled individuals in a variety of settings. I have provided services in long term care, assisted living, as well as in home care.

Certificate and Credentials

Certified Nursing Assistant Certificate

Skill Highlights
  • Trustworthy
  • Compassionate
  • Team oriented
  • Dependable
Professional Experience
Certified Nursing Assistant, 05/2013 to 09/2015 Division of Rehabilitation Services － Rockford, IL

Provided in home care to a paraplegic client.
Certified Nursing Assistant, 01/2009 to 05/2013 Crimson Pointe － Rockford, IL

Provided care in an assisted living setting.

Certified Nursing Assistant, 01/2005 to 01/2008 The Fountains of Crystal Lake － Crystal Lake, IL

Provided memory care services in an assisted living setting.

Certified Nursing Assistant, 08/2003 to 08/2005 Alderwood Health Care Center － South Elgin, IL

Provided care in a long term setting.
Certified Nursing Assistant / Activity Aide, 09/2000 to 01/2005 Rosewood Care Center － Elgin, IL

Assisted with activities from 2000-2001, then got my CNA certificate during the year of 2001 and began working as a Certified Nursing Assistant in this long term and rehabilitation center, until 2005.
Educational Background
Certified Nursing Assistant Certificate: 2001 Elgin Community College － Elgin , IL
High School Diploma: 1981 Auburn High School － Rockford , IL

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