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Professional Summary

Dedicated RN with 20 years experience working with geriatric residents in skilled nursing setting, including short term rehabilitation, dementia care and assisted living
Skills
  • Strong clinical judgment
  • Palliative care awareness
  • High level of autonomy
  • Hospice and palliative care experience
  • Patient/family focused
  • In-depth knowledge of intravenous therapy
  • Patient evaluation/intervention
  • Problem resolution capability
  • Adept at prioritizing/managing deadlines  
  • Thorough physical assessments 
  • Patient and family advocacy
  • RAC-CT certification
    care plan development
    successfully manages and directs nursing staff
    Work History
    07/2012 to 05/2016
    ADON Acts Retirement Life 701 Plantation Estates Dr
  • Oversaw and managed number clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases.
  • Managed care for post-operative patients through discharge.  
  • Instructed patients and family members on proper discharge care.
  • Closely monitored acute conditions.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Ensured HIPAA compliance.   
  • Developed patient care plans, including assessments, evaluations and nursing diagnoses.  
  • Provided on-call care at all times of day and night.  
  • Strong leader for nursing personnel assigned to the unit/shift.
  • Followed infection control procedures
  • 05/1998 to 07/2012
    LPN staff nurse ACTS Retirement Life 701 Plantation Estates Drive
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests.
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases.
  • Self-directed with astute judgment skills. High level of personal accountability.
  • Managed care for post-operative patients through discharge. 
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans.
  • Instructed patients and family members on proper discharge care.
  • Closely monitored acute conditions.
  • Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.
  • Documented patient information obtained from interviews.
  • Ensured efficacy of treatments through monitoring of treatment regimen  
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
  • 05/2016 to 03/2017
    DON Acts Retirement Life 2993 Van Valin Dr Rock Hill, SC
    • Oversaw and managed clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
    • Effectively supervisedLPNs,CNAs and non-clinical staff.
    • Self-directed with astute judgment skills. High level of personal accountability.
    • Processed monthly reports for department performance.
    • Managed care for post-operative patients through discharge.
    • Demonstrated ability to lead and motivate outstanding healthcare teams.
    • Contributed substantially to successful DHEC surveys for certification and licensure
    • Ensured HIPAA compliance.
    • Provided DHEC with corrective action plans.
    • Coordinated Quality Improvement Activities to identify performance areas for improvement.
    • Participated in unit-based Quality Assurance Program.
    • Effectively managed clinical oversight for 40-bed unit.
    • Provided on-call care at all times of day and night.
    • Maintained all confidential personnel files, license and CPR compliance records.
    • Strong leader for nursing personnel assigned to the unit/shift.
    03/2017 to Current
    Director of Assisted Living Acts Retirement Life Matthews , North Carolina
    • Self-directed with astute judgment skills. High level of personal accountability.
    • Demonstrated ability to lead and motivate outstanding healthcare teams.
    • Ensured HIPAA compliance.
    • Participated in unit-based Quality Assurance Program.
    • Developed patient care plans, including assessments, evaluations and nursing diagnoses.
    • Effectively managed clinical oversight for 60-bed unit.
    Education
    1994
    Associate of Applied Science: Nursing
    Jamestown Community College - Jamestown, NY
    Certifications
    Current NC RN license
    RAC-CT certification
    CPR certified
    This resume is created in 7 minutes.
    Summary
    Community Support Manager successful in building effective partnerships in community. Cultivates a company culture in which staff members are motivated to contribute new ideas that drive innovative services and support to adults with disabilities. 
    Skills

    • MS Office proficient
    • Scheduling
    • Program management

    • Behavior Management
    • Staff training and development
    • First Aid and CPR Certified
    Experience
    08/2014 to Current
    Manager of Community Support Richmond Society For Community Living (RSCL) Richmond, BC Manage a unionized team of 13. Create and implement a seasonal activity schedule based on 25 individual's goals.Conduct annual person-centered planning for over 25 people. Collaborate with a team of Managers to identify and accomplish agency objectives. Evaluate team member performance and offer constructive feedback as well as annual evaluation. Enter data in a centralized database and maintain up-to-date records for all persons served. 
    06/1992 to 08/2014
    Community and Supported Living Worker Richmond Society For Community Living (RSCL) Richmond, BC

    Under the direction of a Manager and in accordance to RSCL policy and procedures,  provided support to individuals both in their homes and at their day program to be included in their community. Provided support as needed with personal care, daily activity, medication, nutrition, physical activity. Trained in NVCI, FoodSafe, CBI and Mandt. 

    Education and Training
    Leadership Justice Institute of BC Burnaby, BC, Canada
    Classroom and Community Support Douglas College New Westminster/Coquitlam, BC, Canada
    Administrative Assistant Continuing Education Richmond, BC, Canada
    Health Care Aide Procare Consultants Vancouver, BC, Canada 10 month training to become a Licensed Care Aide.
    Volunteer
    Board Member- Whalley Little League 2015-2017
    Player Agent, Safety Officer, Umpire Allocator
    Manager Minor Cardinals WLL 2015
    Coach/Manager Women's Slo-pitch  1
    This resume is created in 7 minutes.
    Summary
    Motivating and talented Executive Business Program Director driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long scholars and learners.
    Skills
    • Innovative teaching methods
    • Accomplished researcher in Marketing
    • Marketing Edge, CONACT, Jalisciense Science Academy & SAM member
    • Innovative thinker
    • Inspiring lecturer
    • Accomplished academic advisor
    • Engaging public speaker
    • Effective use of multi-media teaching tools
    • Committed to cultivating student leadership
    Accomplishments
    • Awarded the Best Instructor of the Year in 2018 by Florida National University.
    • Awarded the Best Research in Marketing of the Year in 2005 by The National Chamber of Commerce, Jalisco, Mexico

    Experience
    Business Department Head, 03/2007 Florida National University Hialeah, FL
    • Challenged and motivated students through in-depth lectures and discussions.
    • Chaired the Faculty Development Committee and led monthly faculty forums.
    • Reviewed admissions folders for students admitted to the Bachelor/ Master's degree program.
    • Counseled undergraduates/graduates in regard to educational and professional goals.
    • Organized recruitment and admission events for prospective students.
    • Maintained strong ties with alumni to foster long-term philanthropic support with the school.
    • Strengthened company's business by leading implementation of Distance Learning.
    Marketing Manager, 04/2004 to 07/2005 Marketing Consulting, Freelancer-INC Guadalajara, Jalisco
    • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
    • Evaluated return-on-investment and profit-loss projections.
    • Compiled comprehensive lists describing product and service offerings.
    • Planned and managed budgets in excess of $65,000.
    • Developed 55 marketing strategies and campaigns each quarter.
    • Collaborated with advertising and promotion managers to promote products and services.Developed and executed 62 integrated marketing plans each quarter.
    • Created sales strategies to promote advertising offerings and motivate larger deals.
    • Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.
    • Promoted brand awareness through SEO optimization and attractive web design.
    • Prepared detailed marketing forecasts on a daily, weekly and quarterly basis.
    Assisted Living Facility Administrator My Family ALF Miami, FL
    • Coordinated discharge planning to create smooth transitions into the community.
    • Explained program offerings and requirements to clients and answered related questions.
    • Expanded client service offerings by securing grants and effectively networking.
    • Kept up-to-date, thorough and accurate case files.
    • Led weekly program management meetings.
    • Addressed program and policy issues, developed best practices and improved service delivery.
    • Referred clients to partner agencies for additional services.
    • Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
    • Gathered and analyzed data on community needs and interests.
    Education and Training
    Certificate: Data Visualization and Interpretation specialization, 2017 Wesleyan University Middletown, CT, US
    Certificate: Program Data-Driven Marketing , 2014 Cornell University Ithaca, NY, US
    Ph.D.: Business Administration in Marketing, 1997 University of Oviedo Oviedo, Asturias, Spain
    MBA: Business Administration , 1995 University of Oviedo Oviedo, Asturias, Spain
    MBA: Industrial Engineering, 1987 Universidad Central de Las Villas Las Villas , Las Villas , Cuba
    This resume is created in 7 minutes.
    Summary
    Motivated Professional with 1-year experience in Restaurant Service, 4-years of Management and networking. Dependable and Dedicated to performance and working hard. 
    Skills
    • Italian cuisine expertise
    • Good personal hygiene
    • Strong customer relationship builder Basic knife skills
    • Ability to handle/resolve problems
    • Excellent guest service skills
    • Deadline-oriented
    • Food handling knowledge
    • Creative and artistic
    • Non-smoker
    • Quick learner
    • Reliable, punctual and committed to Hard Work.
    • Photoshop
    • Cash handling
    • customer service
    • Training and development
    • Team-oriented
    • Employee relations
    • Well groomed
    • Exceptional interpersonal skills
    • Able to lift up to 50 pounds
    • Compassionate
    Experience
    01/2013 to 12/2017
    Administrator Southside, MA
    • Conducted new employee orientation to foster positive attitude toward organizational objectives.
    • Identified staff vacancies and recruited, interviewed and selected applicants.
    • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems Gather daily with other creative writers to perform 3-5 hour long exercises on leadership and improvisational skills.
    07/2017 to 06/2018
    Crew Member Villa Italian Kitchen Oklahoma City, OK
    • Resolved guest complaints promptly and professionally.
    • Communicated clearly and positively with co-workers and management.
    • Served fresh, hot food with a smile in a timely manner.
    • Followed all established restaurant practices and procedures.
    • Cleaned food preparation areas, cooking surfaces, and utensils.
    • Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
    06/2018 to Current
    Bartender Fuzzy's Taco Shop, Oklahoma City, Oklahoma Oklahoma City, OK
    • Drove sales and add-on purchases by promoting specific item options to customers
    • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
    • Worked closely with front-end staff to assist customers
    • Properly verified customer identification for alcohol or tobacco purchases
    • Planned and updated menus to capitalize on changing trends in customer preferences
    • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
    Education and Training
    2015
    High School Diploma, High school diploma Putnam City North High School Oklahoma City, OK, United States GPA: 75
    Bachelor of Arts: English, Creative Writing, Religious Studies University of Central Oklahoma Edmond, OK, United States Working to return to College as soon as possible.
    This resume is created in 7 minutes.
    Objective

    Dedicated, skillful, and experienced Registered Nurse with more than 2 years Intensive Care Unit experience. Providing culturally competent care, evidence based care, compassionate care, and patient - centered care to critically ill patients. Seeking admission to Midwestern University to further my nursing skills and knowledge as a Certified Registered Nurse Anesthetist.

    Education
    Bachelor's of Science in Nursing - Graduated Summa Cum Laude, 05/2015
    Northern Arizona University - Flagstaff, AZ
    Associate of Science: Applied Science in Nursing, 05/2015
    Maricopa Community Colleges - Scottsdale Community College - Scottsdale, AZ
    Credentials

    Arizona Registered Nurse : License RN193909, Expired 04/01/2023

    Trauma Nurse Core Course (TNCC)

    Advanced Cardiac Life Support (ACLS) - Expired August, 2019

    Basics Life Support (BLS)- Expired August, 2019

    Critical Care Registered Nurse (CCRN)- in progress

    Certifications

    Advanced Stroke Certification

    Advanced Hemodynamics, Basics ECG Interpretation,

    12 Lead Electrocardiography

    NIHSS –NIH Stroke Scale test
    Advanced Donor Nurse
    Continuous Renal Replacement Therapy (CRRT)

    BNN – Basics of Neuroscience (EVD – ICP monitoring, Spinal Drains, Arterial BP Monitoring, Hemorrhagic Stroke and Cerebral Aneurysms, Seizures, Tumors, Administration of Moderate Sedation/Analgesia, and tPA).

    Work History
    BANNER DESERT MEDICAL CENTER, 10/2016 to Current Registered Nurse, Trauma/Neuro ICU– Mesa, AZ

    This position requires ongoing patient assessment and intervention, such as administering medication, continuous patient monitoring and maintaining proper communication with family and other healthcare professionals. Also working as a team member with other staff to provide the highest quality of care to the patients. Documenting of every assessment and intervention performed in the patient record.

    • Caring for critically injured trauma patients (MVA, falls, gunshots, and traumatic head injuries), various neurological disorders (strokes, aneurysms, post angio therapy, post tPA treatment).
    • Performing complex assessment and intervention; monitoring vital signs, initiating corrective actions; monitoring and caring for patients on life-saving equipment (cardiac monitors, arterial line, EVD, and CVP ); providing advanced life support, treating wounds, controlling infection, monitoring MAP and BP.
    • Monitoring and caring for patients on different modes of ventilators, such as Assist-control (AC), Syncronized intermittent mandatory ventilation (SIMV), Pressure support ventilation mode, and Continuous positive airway pressure (CPAP).
    • Administering, titrating, and monitoring IV medications such as norepinephrine, phenylephrine, dopamine, dobutamine, nicardipine, cardizem, amiodarone, fentanyl, morphine, and hydromorphone.
    FOUNTAIN HILLS MANOR ASSISTED LIVING HOME, 07/2015 , 07/2015 to Current
    Registered Nurse – Fountain Hills, AZ

    This position requires daily patient's assessment, vital signs, medication administration, planning, initiation of plan of care , implementation, evaluation, and documentation in patient's record.

    BANNER BAYWOOD MEDICAL CENTER, 09/2015 To 10/2016 Registered Nurse Med/Surg – Mesa, AZ

    This position required assessing patient's physical, psychological, social, educational, cultural and discharge needs.Review medical and physical history with patient/family to assure completion. Review diagnostics and laboratory results and report abnormal results to the physician.

    • Prepare, administer and record prescribed medications and report adverse reactions to medications and/or treatments.
    • Formulate, initiate, and implement plan of care based on patient specific needs, assessment data and the medical plan of care, through direct patient care.
    Professional Associations

    AACN - American Association of Critical Care Nurses , 2018 - Present

    ENA -Emergency Nurses Association, (ENA), 2017 - Present

    This resume is created in 7 minutes.
    Objective
    My objective is to gain more experience in the business world. I am skilled in customer service and other interactive tasks. I am also a hard working, trustworthy employee, that is flexible time wise and would be a great asset to any company or team.
    Experience
    Assisted Management Nov 2017 to Jan 2018
    Pokiology Chicago, IL
    • Demonstrated customer service skills to best ability 
    • Prepared customer orders
    • Served customer orders
    • Restocked new inventory
    • Operated register
    • Maintained facility cleanliness 
    Art Apprenticeship Jun 2017 to Jul 2017
    After School Matters Chicago, IL
    • Kept up cleanliness of facilities
    • Designing and made canvases and handbags
    • Participated in artistic group mural project
    Education
    High School Diploma, General High School Studies 2019 Pathway In Education Avondale Chicago, Illinois, United States
    Skills
    • Ability to work on teams
    • Great communication skills
    • Positive attitude 
    • Dependable 
    • Responsible
    • Quick learner
    • Energetic
    • Multitasker
    • Problem solver
    • Fast pace worker
    • Quick on feet

    Interests
    • Physical Activity
    • Family
    • Photography
    • Fishing
    • Art
    • Poetry
    This resume is created in 7 minutes.
    Summary
    Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
    Skills
    • Human resource knowledge
    • Self-directed
    • Motivational leadership style
    • Computer proficiency
    • Time management ability
    • Ability to prioritize
    • Professional demeanor
    • Microsoft Office Specialist
    • Detail-oriented
    • Positive work attitude
    Experience
    Case Management Coordinator II Jul 2008 to Mar 2009
    Youth and Family Alternatives Kissimmee, FL
    • Ensures all children have a healthy and safe environment at each home.
    • Developed a service plan in conjunction with the client, his/her family, and other important persons.
    • Compiled and maintained progress reports and forms related to service provision and monitoring
    • Prepared case/status reports and make recommendations to the court.
    • Conducted community outreach, as needed.
    • Encouraged and supported parent(s) towards reunification and towards maintaining the child in the home.
    • Performed ongoing assessments.
    • Reviewed the service delivery impact on the child and the family.
    • Participated in quality improvement process.
    Family Case Manager Jun 2005 to Jul 2008
    Intervention Services Inc Kissimmee, FL
    • Ensured all children have a healthy and safe environment at home.
    • Assessed family needs and developed case plans in conjunction with the child, his/her family and other professionals involved with service provision to the family.
    • Prepared case status reports and made recommendations to the court.
    • Conducted community outreach, as needed.
    • Encouraged and supported parent(s) towards reunification and towards maintaining the child in the home.
    • Performed ongoing assessments. Reviewed the service delivery impact on the child and the family.
    • Participated in quality improvement process.
    Waiver Suppport Coordinator Jan 2004 to Nov 2004
    Exceptional Partners Inc. Tallahassee, FL
    • Serves as consumers' primary contact with the State Developmental Disabilities Program.
    • Advocated, identified, developed, coordinated, and accessed supports and services on behalf of consumers.
    • Assisted consumers with individualized planning designed to enrich their life.
    • Developed and updated the planning document, the support plan, and the accompanying plan for outlining the cost of each services, the cost plan.
    • Requested service approval on the cost plan.
    • Assisted consumers and families in the planning and selection of providers.
    • Facilitated communication among all involved parties and monitored health safety.
    Supported Living Manager / Vocational Evaluator Dec 2001 to Feb 2004
    Easter Seals Society of North Florida, Inc Tallahassee, FL
    • Supervised two team leaders and their combined staff of 20 direct care staff.
    • Supervised the daily development and implementation of individual program plans for various disabled clients.
    • Developed quality assurances processes, regulatory inspections and safeguard initiatives.
    • Served as a liaison with Managers, Support Coordinators, family and staff.
    • Formulated departmental reports. 
    • Administered written and hands-on vocational tests to people with various disabilities.
    • Provided individual counseling and information materials on employment options.
    • Explored local community resources.
    • Wrote comprehensive reports, performed related work as required.
    Education and Training
    Bachelor of Science, Rehabilitation Services 1998 Florida State University Tallahassee, FL
    Associate of Science, Medical Assistant 1994 Keiser University Tallahassee, FL
    This resume is created in 7 minutes.
    Summary

    Versatile educator with over 5 years of classroom experience which includes directing plays, creative design, and the planning, developing and implementing of educational Theatre programs.

    Skills and Certifications
    • Practitioner Teacher (TN) with endorsements in Theatre K-12 (405) and Speech Communications 6-12 (146)
    • Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft PowerPoint, QuickBooks, Adobe Photoshop CS, Adobe Elements, Adobe Light Room
    • File/records maintenance, lesson plans, data entry
    • Account management, administrative duties, handling cash, expense reports, month-end closing, office management, scheduling, public speaking, sales
    • Contract negotiation / review/drafting
    • File/records maintenance
    Experience
    10/2016 to Current
    Creative Consultant And Substitute Teacher Tipton-Rosemark Academy Millington, TN
    • Consultant to the Fine Arts Director in the creation of plays including set design, lighting design, sound design, costumes, and blocking
    • Multiple Theatre projects include: Tune In to Murder, Elf Jr. the musical, Oklahoma, Alice In Wonderland, Jr., Guys and Dolls, Beauty and the Beast, The Addams Family and Orpheum Memphis HSMTA outstanding production nominee - Crazy for You
    • Follow classroom teacher's instructions left for substitute
    • Chart attendance and leave detailed notes for the teacher about the happenings of the day
    08/2007 to 05/2009
    Theatre Arts Director And Instructor Tupelo Christian Preparatory School Belden, MS
    • Re-vitalized failing Theatre department through collaboration with faculty, parents, administration and community leaders
    • Founded lasting partnerships with multiple local vendors and venues
    • Innovated and implemented various fund-raising events to benefit the Fine Arts Department and supplement a minuscule production budget
    • Instructed Junior High Introductory Theatre, High School Theatre I, II, and III, Speech (Public Speaking) and Photojournalism in accordance with state and school standards
    • Utilized audio-visual equipment, wireless Internet and available computer programs to create interactive and engaging lessons
    • Documented and recorded class grades and weekly lesson plans using Renweb online software
    • Director of three major Theatre productions (Meet me at Luigi's, The Miracle Worker and Squad Room) and weekly chapel skits
    • Extra-curricular responsibilities included JV Softball Coach, Yearbook sponsor/advisor, and Junior class sponsor
    06/2004 to 06/2006
    Living Unit Coordinator Happy Hill Farm Academy/Home Granbury, TX
    • Provided live-in care, supervision, and informal counseling for at-risk students 
    • Observed and reported behavioral patterns of students in unit to facility psychologist.
    • Monitored, logged, and maintained detailed records of medications
      administered to students
    • Planned and directed daily activities of the unit
    • Kept detailed paperwork of unit's daily activities and behavioral incidents.
    • Subject matter expert in the rules and regulations set forth by the organization and the state of Texas Child Protective Services.
    • Trained and certified in trauma first aid, AED machine, and CPR (infant, child, and adult).
    08/2001 to 05/2004
    Teacher Maude Laird Middle School Kilgore, Texas
    • Taught Introductory Theatre and Theatre I to seventh and eighth grade students
    • Directed 2 productions for UIL State Academic Competition
    • Students learned a basic knowledge of Theatre history, vocabulary, stage directions, scripts, presentation skills, acting, make-up, and costumes
    • Mentored students in the use of audio-visual equipment to create and record newscasts of school events, which were then shown on school-wide television
    • Utilized the internet and a plethora of computer programs to create interactive and engaging lessons
    • Documented and recorded class grades both online and on paper and kept detailed paperwork of at-risk and special-education students according to state and district regulations
    Education and Training
    Post Baccalaureate Educator Certification: Education Stephen F. Austin State University Nacogdoches, TX
    Bachelor of Arts: Speech Communications The University of Southern Mississippi Hattiesburg, MS
    Bachelor of Arts: Theatre The University of Southern Mississippi Hattiesburg, MS
    This resume is created in 7 minutes.
    Summary
     To provide the highest quality care to all residents and at the same time be responsive to their needs.
    Skills
     Microsoft Office; word, PowerPoint, excel, access and outlook. Excellent communicator and a good listener. A good problem solver and skilled at multi-tasking, managing a number of projects, meeting deadlines while accomplishing end goals
     I am dependable, hardworking, meticulous, proactive, goal oriented with emphasis on completing assigned duties on a timely basis.
    Experience
    12/2006 to Current
    Assisted Living Supervisor Sunrise of Park Ridge Park Ridge, IL Providing excellent based resident care and services to 80+ residents.In charge of staffing and scheduling and completion of daily assignments.Take an active role in CrossOver meetings to remain informed.Provide Leadership support for the assisted living neighborhood.Assist with assessment of incoming residents and reassessment of others.Manage the department in the Coordinator absence.Assist in screening, hiring and training new staff.Conduct Care Managers meeting.Monitor and assist in the dining experience daily.Adequately staff unit and have contingency plans.Delegate duties and ensure that assignments are finished on time.Ensure the comfort of new residents.Meet the needs of residents and address their family concern.
    06/2001 to 09/2004
    Cashier Target Niles, IL
     
    Cashier, Customer Service and Food Avenue *Ring up and bag Customers Merchandise. *Received and refund Customers returned merchandise. *Received credit card payment for Target and Marshall Fields. *Direct and answer customer's questions
    05/1999 to 12/2001
    Cashier Subway Chicago, IL Cashier, Customer Service and Food Avenue *Ring up and bag Customers Merchandise. *Received and refund Customers returned merchandise. *Received credit card payment for Target and Marshall Fields. *Direct and answer customer's questions
    Lead Care Manager Discuss any important information with the Care Managers.Check the board for any Doctor's appointment and inform the team.Assist in activities of daily living for all residents.
    Education and Training
    1998
    Associate of Science: Economics and Political Science Alvan Ikoku Owerri, Imo, Nigeria
    Successfully Completed Leadership Development Group Workshop Series Successfully Completed Department Coordinator in Training Program
    Teach  CPR/First Aid to my co-workers
    Activities and Honors
    American Heart Association.
    This resume is created in 7 minutes.
    Professional Summary

    Experienced Administrative Assistant with solid background in data entry, scheduling, computer program operations and event planning. I am a motivated individual and I  maintain superb skills relating to diverse programs, policies and software aligning with office skills and communication. I am eager to add my support and assets to a team environment providing success as a whole.

    Skills
    • Proficient in Microsoft Word, Excel and PowerPoint programs
    • 75WPM typing speed
    • Working knowledge of confidential database systems (Affinity, MedEx, BestNotes, Kipu)
    • Professional phone etiquette
    • Excellent communication skills
    • Trained in HIPPA, JCAHO, Confidentiality, Information Systems and Billing
    • Valid Driver\'s License, clean record and background
    • Spreadsheet management and report analysis
    • Compassionate, Punctual, organized, detail-oriented and dependable
    Work History
    City Of Lompoc - Utility Billing Service Clerk, 09/2018 to Current
    Excel Personnel ServicesLompoc, CA
    • Assisted customers by processing utility service applications and work orders for connecting and disconnecting services.
    • Entered details such as utility account information, personal confidential information and work orders into the computer system.
    • Copied, logged and scanned supporting documentation.
    • Analyzed departmental documents for appropriate distribution and filing.
    • Verified data integrity and accuracy.
    • Processed and distributed service orders and tracked paperwork.
    Child Care Services, 10/2017 to 09/2018
    Kathleen Montano-AngelLompoc, CA
    • Reviewed and followed parent directions for all aspects of children's care.
    • Helped younger children learn how to accomplish small jobs appropriate for their ages.
    • Developed activities that helped children develop physically and mentally.
    • Maintained safe environments at all times.
    • Took children to extra-curricular activities and on outings to approved locations.
    Administrative/Admission Assistant, 10/2014 to 06/2017
    Champion CenterLompoc, CA
    • Coordinated with systems partners to finalize processes and contract requirements.
    • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
    • Streamlined and enhanced the departmental process and operations system.
    • Consistently met deadlines and requirements for all work orders.
    • Independently designed and executed company advertisements for marketing support and development.
    • Designed and implemented new databases and standards for core business services.
    • Accessed computer software and programs of Affinity and MedEx to register, verify billing and successfully complete registration processes.
    • Proved IT Support for department and leadership staff for Microsoft Excel, Word and PowerPoint
    • Executed data verification to ensure all inputs were complete and accurate.
    • Managed department and outreach services schedules to improve processing procedures.
    • Provided extensive receptionist professionalism for incoming and interdepartmental communications and met admission-related and marketing even deadlines.
    Manager of Sober Living Services, 03/2014 to 10/2014
    Soba Living, LLC. Malibu, CA
    • Recommended network security standards to management.
    • Aligned office departments and increased inter-department communication and data sharing.
    • Developed work-flow charts and diagrams to ensure production team compliance with client policies and expectations.
    • Consistently met deadlines, upkeep and requirements for all company work and supply orders.
    • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
    • Provided documentation on start-up, shut down and shift reports of processes and abiding policy to management staff.
    • Accessed computer program BestNotes and Kipu for registration and secure documentation.
    • Provided logistic services by managing schedules, reports, transportation services.
    • Ensured all living quarters met company standards and fulfilled all required policy expectations.
    • Monitored medication administration and drug screen analysis.
    Senior /Lead Detoxification Technician, 08/2013 to 03/2014
    Hollywood Detox CenterLos Angeles, CA
    • Provided lead technical and clinical support for coordinators and management staff in support of company policies.
    • Tracked data verification and client registration using computer software BestNotes.
    • Maintained confidential record and document data information.
    • Assessed property and reported conditions of quarters to ensure and implement safety standards.
    • Utlized daily computer programs Microsoft Word and Excel for data tracking and reporting services.
    Dental Office Assistant, 01/2013 to 04/2013
    Smiles in Malibu DDSMalibu, CA
    • Coordinated with systems partners and management to finalize schedules and confirm appointment requirements.
    • ​Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.​
    • Streamlined and enhanced the corporate communication and operations system.
    • Managed office schedules to accommodate staff and clients.
    • Filed patient treatment records and validate insurance records.
    Telephone Sales Representative, 07/2008 to 2009
    Bargain Network, Inc.Goleta, CA
    • Implemented company policies and standards for preserving the integrity and security of data, reports and access.
    • Consistently met deadlines and requirements for all production work orders.
    • Abide network security standards and submit necessary system reports to management.
    • Provide extensive professionalism for incoming communication systems and provide service information.
    • Collect and record data information for completion of payment verification and service deliveries.
    • Deliver standard scripts verbatim following company policies.
    Office Assistant, 08/2007 to 06/2008
    Vandenberg Middle SchoolVandenberg Air Force Base, California
    • Helped distribute employee notices and mail around the office.
    • Maintained a clean reception area, including lounge and associated areas.
    • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
    • Managed office supplies, vendors, organization and upkeep.
    • Directed guests and routed deliveries and courier services.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Opened and properly distributed incoming mail.
    • Greeted numerous visitors, including VIPs, vendors and interview candidates.
    Education
    9 Credits Ashford University - San Diego CA
    24+ credits Allen Hancock College - Lompoc, CA
    3.5 GPA: 2008
    Cabrillo Sr. High School - Lompoc, CA
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    Professional Summary
    Qualified customer service representative adept at working in diverse retail and customer service environments. Strong focus on Holistic Wellness buying and Managerial customer service positions.   
    Skills
    • Committed team player
    • Courteous, professional demeanor
    • Quick problem solver
    • Customer-focused
    • Exceptional interpersonal communication
    • Effective problem solver
    • Exceptional telephone etiquette
    • Purchasing expertise
    • Inventory management
    • Vendor coordination
    • Strategic planning
    • Accurate money handling
    • Time management skills
    • Multi-tasking ability
    • Friendly demeanor
    • Adaptability
    • Computer proficiency
    • Trusted key holder
    • Quick learner
    • Strong client relations
    • Proficient in cash management
    • Communication skills
    • Resourcefulness
    • Communication skills
    Work History
    Wellness Consultant , 09/2016 to 03/2017
    Terry Naturally Store Green Bay Wisconsin
    • Greeted customers entering the store to ascertain what each customer wanted or needed.
    • Described product to customers and accurately explained details and care of merchandise.
    • Earned management trust by serving as key holder, responsibly opening and closing store.
    • Politely assisted customers in person and via telephone.
    • Took control of all social media outreach for the store.
    • Tracked inventory shipments.
    • Removed poor performing items from future buys.
    • Communicated with vendors regarding inventory needs.
    Cashier/Wellness Clerk, 07/2014 to 08/2016
    Good Harvest Market
    • Appropriately purchased product, so that the store was always stocked with merchandise that sells.  
    • Stocked and replenished merchandise according to store merchandising layouts.
    • Priced merchandise, stocked shelves and took inventory of supplies.
    • Cleaned and organized the store, including the checkout desk and displays.
    • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
    • Handled all customer relations issues in a gracious manner and in accordance with company policies.
    • Welcomed customers into the store and helped them locate items.
    • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
    • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. 
    • Followed merchandising guidelines to present visually appealing displays.
    • Mentored new sales associates to contribute to the store's positive culture.
    • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
    • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
    • Supervised and directed all merchandise and shipment processing.
    • Answered customer telephone calls promptly and in an appropriate manner.
    • Determined customer needs by asking relevant questions and listening actively to the responses.
    • Communicated with vendors regarding inventory needs.
    • Wrote and expedited purchase orders.
    • Maintained key item stock levels.
    • Forecasted purchasing trends.
    • Conferred with sales and purchasing to match customer preferences.
    • Developed and improved account relationships.
    • Removed poor performing items from future buys.
    • Improved merchandising strategies.


    Waitress , The Picnic Basket Nashotah WI
    • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
    • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
    • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
    • Effectively listened to, understood and clarified guest concerns and issues.
    • Emptied and maintained trashcans and outdoor dumpster area.
    • Provided friendly and attentive service.
    • Bussed and reset tables and kept dining room and work areas clean.
    • Consistently provided professional, friendly and engaging service.
    • Inventoried and restocked items throughout day.
    • Resolved guest complaints quickly and efficiently.

    Natural Living Manager, 03/2017 to Current
    Fresh Thyme Farmers Market 17300 w Bluemound ave
    • Communicated with vendors regarding inventory needs.
    • Improved merchandising strategies.
    • Wrote and expedited purchase orders.
    • Maintained key item stock levels.
    • Forecasted purchasing trends.
    • Managed team memembers.
    • Team player.
    • Cross trained across all departments.
    • Managed sales to purchase ratios.
    • Imput data entry.
    • Received and inspected incoming shipments, guaranteeing satisfactory products.
    • Answered questions regarding the store and its merchandise.
    • Demonstrated use and care of merchandise.
    • Greeted customers and ascertained customers' needs.
    • Maintained records related to sales.
    • Helped customers with questions, problems and complaints in person and via telephone.
    • Stocked shelves and supplies and organized displays.
    • Organized racks and shelves to maintain the visual appeal of the store.
    • Developed positive customer relationships through friendly greetings and excellent service.
    • Trained and served as a peer coach for new sales associates.
    • Assigned employees to specific duties to best meet the needs of the store.
    • Reordered inventory when it dropped below predetermined levels.
    • Examined merchandise to verify that it was correctly priced and displayed.
    • Generated repeat business through exceptional customer service.
    • Communicated with vendors regarding back order availability, future inventory and special orders.
    • Answered product questions with up-to-date knowledge of sales and store promotions.
    • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
    • Directed calls to appropriate individuals and departments.
    • Built long-term customer relationships and advised customers on purchases and promotions.
    Education
    High School Diploma: 2014
    Kettle Moraine School of Arts and Performance - Wales WI
    • Graduated with honors
    Professional References
    • Linda Najera- Wellness manager at Good Harvest Market

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    • Mary Volmer- Coworker/M.O.D. at Good Harvest Market

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    • Chris Freund- Coworker at Fresh Thyme Farmers Market

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    Licensed Nursing Home Administrator

    Driven and compassionate health care professional with 13 years hands-on experience, with a focus on developing high standards of practice, evaluating patient care for effectiveness and implementing necessary changes to programs and policies.

    Education
    MBA, Business Administration 2016 Kaplan University Davenport, IA
    Bachelor of Science, Health Care Administration 2014 Kaplan University Davenport, IA
    Associate of Arts, Business Management 2011 Phoenix University Phoenix, AZ
    Certificate, Business Administrative Technology 2008 Salina Area Technical College Salina, KS
    Professional Experience
    Assisted Living Resident Director May 2015 to Aug 2015
    WaterCrest Communities Andover, Kansas
    Specialty Tech ^ Ambulatory Systems Analyst Sep 2013 to Feb 2015
    Salina Regional Health Center Salina, KS
    Hospice Aide Jul 2009 to Sep 2013
    Harden Hospice Salina, KS
    Home Health Director Jan 2010 to Jul 2013
    Atkins & Associates Home Health, LLC Salina, KS