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Skillful Billing Assistant resume

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Professional Summary

Cash applications specialist who effectively serves as the first point of contact for employee-related issues and adept at successfully solving complex problems. I am seeking a position in a results oriented company that is seeking an ambitious and career conscious person that is a team player, enthusiastic, detail oriented, and dependable.

Work History
Cash Applications Team Lead, 11/2015 to Current
 United Health Group – Duluth, GA
  • Responsible for the day to day supervision and coordination of the Cash Applications workload and processes.
  • Reviews and assists in resolving any Cash Application/Refund related issues.
  • Daily deposit reconciliations and assists with month end processes.
  • Escalates all potentially critical client payment and refund issues.
  • Reports lockbox incidents and/or documentation requests to the designated banking contact.
  • Identifies and communicates process needs.
  • Monitors and submits team productivity reports.
  • Coaching and providing feedback to team members to ensure compliance with quality standards, processes, and policies.
  • Resolves misapplied payment requests and unapplied payment reports.
  • Assists with posting payments received through the lock box and ACH payments. 
  • Assists the accounts receivable and accounting department with any account issues.
  • Coordinates the  monthly team meetings and team training.
  • Ensures that all SOPS are updated and available to the team. 
Cash Applications Specialist, 04/2011 to 11/2015
 United Health Group/ Cypress Care – Duluth, GA
  • Responsible for posting payments received through the lock box application.
  • Responsible for posting electronic and manual payments.
  • Assisted in balancing daily deposit batches.
  • Prepared refund requests and packages for the refund department.
  • Responsible for reviewing and updating the daily deposit log.
  • Assisted the accounts receivable department with any account issues.
  • Assisted the department manager in meetings and training sessions.
  • Assisted the department manager in monthly balancing.
  • Responsible for pulling the daily bank statements and submitting to the team.
  • Resolved misapplied and unapplied payment report.

Account Coordinator/ Payment Processor, 05/2006 to 03/2011
 MAG Mutual Healthcare Solutions – Atlanta, GA
  • Posted insurance and patient payments, adjustments, and denials.
  • Electronic payment posting for Medicaid, Medicare, BCBS, and UHC.
  • Charge Entry and Voids.
  • Charge and payment audits.
  • Downloaded electronic remits from Gateway and Payspan.
  • Acted as a liaison between clients and the outsourced staff.
  • Obtained requested information for client assistance logs.
  • Filed all secondary claims.
  • Worked credit balance reports and prepared refund requests.
  • Prepared deposit logs and distributed to clients.
  • Prepared month end balance.
  • Reviewed gateway rejections.
  • Handled daily correspondence and requests from clients, customer service, and the collection agency.
  • Provided back up coverage to customer service and the mail room.

Billing Assistant, 09/2005 to 05/2006
 Surgical Assistants Of America – Duluth, GA
  • Posted insurance and patient payments, denials and adjustments.
  • Filed secondary claims.
  • Prepared refund requests.
  • Prepared appeals.
  • Assisted patients with billing questions.
Payment Processor, 09/2002 to 09/2005
 Delaney Radiologists – Wilmington, NC
  • Posted insurance and patient payments, denials, and adjustments.
  • Prepared bank deposits and notified accountant of any changes.
  • Performed daily balance of batches.
  • Provided phone coverage and assisted patients with billing questions.
  • Insurance follow up.
  • Prepared refund requests.
  • Trained New Employees.
Medical Billings And Collections Assistant, 03/2002 to 09/2002
 Pine Valley Urgent Care – Wilmington, NC
  • Worked insurance aging report and denials.
  • Filed secondary claims.
  • Posted insurance and patient payments.
  • Entered patient demographics and collected co-payments.
  • Keyed in CPT codes and ICD-9 codes.
  • Closed out batches and performed daily balance.
Appointment Seceretary, 07/2000 to 03/2002
 Wilmington Health – Wilmington, NC
  • Maintained the schedule for twelve health care providers.
  • Checked patients in and entered their demographics.
  • Scheduled routine follow up appointments and referrals to specialists.
  • Handled necessary paper work for managed care insurances.
  • Contacted patients to remind them of scheduled appointment
Medical Receptionist, 09/1998 to 07/2000
 Wilmington Internal Medicine – Wilmington, NC
  • Daily balance and closed batches.
  • Filed and copied medical records.
  • Answered phones and reminded patients of their appointments.
  • Scheduled appointments and procedures.
  • Checked patients in and out for their appointments.
  • Obtained insurance authorizations.
  • Keyed in CPT codes and ICD-9 codes
Skills
  • Customer Service
  • Strong Communication Skills
  • Complex Problem Solving
  • Account reconciliation
  • Time Management
  • Superior attention to detail
Education
Associate of Arts: Business Administration, 09/2010
 American Intercontinental University - Atlanta, GA
     
  • Concentration in Medical Billing and Coding
Academic Diploma: 06/1998
 North Brunswick High School - Leland, NC

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Job-winning Billing Assistant resume

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Summary
Dedicated, reliable, humble, accountable, and willing to learn. Patient advocate with the ability to quickly learn new concepts, skills, and adapt to fast paced environments. Backed by more than 5 solid years of experience in different aspects of the healthcare field, reputation as a team player, and passion for genuinely helping others.
Skills
  • IV Therapy/Blood Withdrawal Certified
  • Knowledge in: IDX-Centricity, Allscripts/Touchworks, and insurance verifications/eligibility.
  • Knowledge of: Medical terminology(English/Spanish), infection control procedures, basic health/safety precautions, and professional communication skills and teamwork.
  • Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Internet Explorer, Office Basics, Microsoft Windows 7.​
Languages
  • Bilingual (Fluent English & Spanish)
Experience
Medical Receptionist 05/2012 to Current St. Jude Heritage; St. Joseph Heritage Fullerton/Tustin, CA
  • Interact and connect with patients, physicians, staff, health plans, and community.
  • Obtain all patient information and insurance and facilitate the collection, input, and distribution of demographics to the medical record and information system.
  • Schedule appointments-IDX/Centricity, receive incoming calls, check in patients, and send messages to doctors through Allscripts.
  • Report directly to Front Office Lead, Medical Office Supervisor, and Site Manager.
  • Demonstrate 4 values: Dignity, Excellence, Service, and Justice at all times in order to achieve the Mission of the St. Joseph Health System.
  • Multiple acknowledgements in the "Speak from your heart", "My Way", "Focus your attention", and "Speak loudly with your actions" values in the Own It program.
Guest Research Specialist 08/2011 to 05/2012 Disneyland Resort Anaheim, CA
  • Responsible for conducting high-volume field research across the Disneyland Resort property.
  • Interact with visiting guests from all over the world, regardless of age, ethnicity, culture, native/ foreign language, etc.
  • Able to handle stressful situations and is accountable for items that include but are not limited to: Core (daily) studies, ad hoc research, documenting hourly quota status, ensuring daily goals are achieved, logistical support of research operation, data entry, categorization of Guest comments into pre-determined code lists and creating a positive work environment that encourages integrity and accountability.
Kids Club Attendant 02/2007 to 07/2011 24 Hour Fitness La Mirada, CA
  • Responsible for supervising children and ensuring policies and procedures are followed.
  • Received "exemplary" ratings on all performance reviews.
  • Recognized for qualities in interpersonal communications, teamwork, customer service, cash handling experience, flexibility and reliability.
  • Demonstrated the ability to interact with members and employees from diverse cultures and backgrounds and transformed "difficult" members into loyal, repeat guests.
Medical Billing Assistant 10/2006 to 02/2007 Solutions Health Care Marketing Inc La Mirada, CA
  • Learned the basics of data entry and inputting medical billing information including insurance coverage, medical claims and records in a computer system.
  • Shared responsibility of organizing files while assisting supervisor with any other needs and cash handling.
Education and Training
Licensed Vocational Nursing Program 4/2016 CNI College Orange, CA
  • Successful completion of LVN program with exemplary grades throughout all courses.
  • Demonstrated leadership and dependability in patient care during clinical rounds while working in acute care, hospital, and long-term care environments under direct supervision of a clinical instructor/RN.
  • Recognized by overseeing RN's and clinical instructors for accountability, trust, and independence. 
  • Graduated with perfect attendance and honorable recognition in all course grades.
Medical Assisting Program 6/2012 NORTH ORANGE COUNTY COMMUNITY COLLEGE Anaheim, CA
Associate of Science: Criminal Justice 12/2008 CALIFORNIA STATE UNIVERSITY Fullerton, CA
High School Diploma 7/2006 LA HABRA HIGH SCHOOL La Habra, CA
Certifications
  • American Heart Association for Healthcare Providers: CPR/BLS for Healthcare Provider and ACLS Certified
  • IV Therapy/Blood Withdrawal Certificate (Completed at Genesis Medical Education)
  • Currently enrolled in certification courses in: Advanced ECG Arrhythmia Interpretation/Pharmacology and Ventilator Training (GMEC Home Health Nursing Essentials). To be completed in the next upcoming months at Genesis Medical Education Consultants-Brea,CA. 

Top Billing Assistant skills

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Experienced Billing Assistant resume

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Summary
Sales associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Skills
Outgoing personality
  • Inventory management
  • Active listening
  • Verbal/written communication
  • Team player mentality
  • Enthusiasm
  • Time management ability
  • Outgoing personality
  • Sales expertise
Experience
Delivery Driver Jul 2017
Pizza Hut － Cumming, GA
  • Selected the most efficient routes in compliance with delivery instructions and fuel policy.
  • Presented customers with bills and receipts and collected payments for goods delivered.
  • Established long-term customer relationships through prompt and courteous service.
Barista Jul 2016 to Jul 2017
 Starbucks － Cumming, GA
  • Resolved customer disputes with tact and professionalism.
  • Correctly followed all health, safety and sanitation guidelines.
  • Updated menu with daily offerings and specials, using personalized artistic touches.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Server Jul 2015 to Jan 2018
 Taco Bell － Cumming, GA
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Billing Assistant Mar 2014 to Nov 2014
 Midtown Medical Solutions － Atlanta, GA
  • Designed electronic file systems and maintained electronic and paper files.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Managed the day-to-day calendar for the company's senior director.
Education and Training
High School Diploma, N/A North Paulding High School － Dallas, GA, United States
  • High school diploma
Bachelor of Science, Business Administration University of Phoenix - Atlanta Campus － Sandy Springs, GA, United States
  • Coursework in Business and Communications

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