Billing Assistant resume examples

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Skillful Billing Assistant resume

Quwana Hall
Professional Summary

Cash applications specialist who effectively serves as the first point of contact for employee-related issues and adept at successfully solving complex problems. I am seeking a position in a results oriented company that is seeking an ambitious and career conscious person that is a team player, enthusiastic, detail oriented, and dependable.

Work History
Cash Applications Team Lead, 11/2015 to Current
United Health Group Duluth, GA
  • Responsible for the day to day supervision and coordination of the Cash Applications workload and processes.
  • Reviews and assists in resolving any Cash Application/Refund related issues.
  • Daily deposit reconciliations and assists with month end processes.
  • Escalates all potentially critical client payment and refund issues.
  • Reports lockbox incidents and/or documentation requests to the designated banking contact.
  • Identifies and communicates process needs.
  • Monitors and submits team productivity reports.
  • Coaching and providing feedback to team members to ensure compliance with quality standards, processes, and policies.
  • Resolves misapplied payment requests and unapplied payment reports.
  • Assists with posting payments received through the lock box and ACH payments. 
  • Assists the accounts receivable and accounting department with any account issues.
  • Coordinates the  monthly team meetings and team training.
  • Ensures that all SOPS are updated and available to the team. 
Cash Applications Specialist, 04/2011 to 11/2015
United Health Group/ Cypress Care Duluth, GA
  • Responsible for posting payments received through the lock box application.
  • Responsible for posting electronic and manual payments.
  • Assisted in balancing daily deposit batches.
  • Prepared refund requests and packages for the refund department.
  • Responsible for reviewing and updating the daily deposit log.
  • Assisted the accounts receivable department with any account issues.
  • Assisted the department manager in meetings and training sessions.
  • Assisted the department manager in monthly balancing.
  • Responsible for pulling the daily bank statements and submitting to the team.
  • Resolved misapplied and unapplied payment report.

Account Coordinator/ Payment Processor, 05/2006 to 03/2011
MAG Mutual Healthcare Solutions Atlanta, GA
  • Posted insurance and patient payments, adjustments, and denials.
  • Electronic payment posting for Medicaid, Medicare, BCBS, and UHC.
  • Charge Entry and Voids.
  • Charge and payment audits.
  • Downloaded electronic remits from Gateway and Payspan.
  • Acted as a liaison between clients and the outsourced staff.
  • Obtained requested information for client assistance logs.
  • Filed all secondary claims.
  • Worked credit balance reports and prepared refund requests.
  • Prepared deposit logs and distributed to clients.
  • Prepared month end balance.
  • Reviewed gateway rejections.
  • Handled daily correspondence and requests from clients, customer service, and the collection agency.
  • Provided back up coverage to customer service and the mail room.

Billing Assistant, 09/2005 to 05/2006
Surgical Assistants Of America Duluth, GA
  • Posted insurance and patient payments, denials and adjustments.
  • Filed secondary claims.
  • Prepared refund requests.
  • Prepared appeals.
  • Assisted patients with billing questions.

Payment Processor, 09/2002 to 09/2005
Delaney Radiologists Wilmington, NC
  • Posted insurance and patient payments, denials, and adjustments.
  • Prepared bank deposits and notified accountant of any changes.
  • Performed daily balance of batches.
  • Provided phone coverage and assisted patients with billing questions.
  • Insurance follow up.
  • Prepared refund requests.
  • Trained New Employees.

Medical Billings And Collections Assistant, 03/2002 to 09/2002
Pine Valley Urgent Care Wilmington, NC
  • Worked insurance aging report and denials.
  • Filed secondary claims.
  • Posted insurance and patient payments.
  • Entered patient demographics and collected co-payments.
  • Keyed in CPT codes and ICD-9 codes.
  • Closed out batches and performed daily balance.

Appointment Seceretary, 07/2000 to 03/2002
Wilmington Health Wilmington, NC
  • Maintained the schedule for twelve health care providers.
  • Checked patients in and entered their demographics.
  • Scheduled routine follow up appointments and referrals to specialists.
  • Handled necessary paper work for managed care insurances.
  • Contacted patients to remind them of scheduled appointment

Medical Receptionist, 09/1998 to 07/2000
Wilmington Internal Medicine Wilmington, NC
  • Daily balance and closed batches.
  • Filed and copied medical records.
  • Answered phones and reminded patients of their appointments.
  • Scheduled appointments and procedures.
  • Checked patients in and out for their appointments.
  • Obtained insurance authorizations.
  • Keyed in CPT codes and ICD-9 codes

  • Customer Service
  • Strong Communication Skills
  • Complex Problem Solving
  • Account reconciliation
  • Time Management
  • Superior attention to detail
Associate of Arts: Business Administration, 09/2010
American Intercontinental University - Atlanta, GA
  • Concentration in Medical Billing and Coding

Academic Diploma: 06/1998
North Brunswick High School - Leland, NC
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Job-winning Billing Assistant resume

Brenda Becerril
Dedicated, reliable, humble, accountable, and willing to learn. Patient advocate with the ability to quickly learn new concepts, skills, and adapt to fast paced environments. Backed by more than 5 solid years of experience in different aspects of the healthcare field, reputation as a team player, and passion for genuinely helping others.
  • IV Therapy/Blood Withdrawal Certified
  • Knowledge in: IDX-Centricity, Allscripts/Touchworks, and insurance verifications/eligibility.
  • Knowledge of: Medical terminology(English/Spanish), infection control procedures, basic health/safety precautions, and professional communication skills and teamwork.
  • Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Internet Explorer, Office Basics, Microsoft Windows 7.​
  • Bilingual (Fluent English & Spanish)
Medical Receptionist 05/2012 to Current St. Jude Heritage; St. Joseph Heritage Fullerton/Tustin, CA
  • Interact and connect with patients, physicians, staff, health plans, and community.
  • Obtain all patient information and insurance and facilitate the collection, input, and distribution of demographics to the medical record and information system.
  • Schedule appointments-IDX/Centricity, receive incoming calls, check in patients, and send messages to doctors through Allscripts.
  • Report directly to Front Office Lead, Medical Office Supervisor, and Site Manager.
  • Demonstrate 4 values: Dignity, Excellence, Service, and Justice at all times in order to achieve the Mission of the St. Joseph Health System.
  • Multiple acknowledgements in the "Speak from your heart", "My Way""Focus your attention", and "Speak loudly with your actions" values in the Own It program.
Guest Research Specialist 08/2011 to 05/2012 Disneyland Resort Anaheim, CA
  • Responsible for conducting high-volume field research across the Disneyland Resort property.
  • Interact with visiting guests from all over the world, regardless of age, ethnicity, culture, native/ foreign language, etc.
  • Able to handle stressful situations and is accountable for items that include but are not limited to: Core (daily) studies, ad hoc research, documenting hourly quota status, ensuring daily goals are achieved, logistical support of research operation, data entry, categorization of Guest comments into pre-determined code lists and creating a positive work environment that encourages integrity and accountability.
Kids Club Attendant 02/2007 to 07/2011 24 Hour Fitness La Mirada, CA
  • Responsible for supervising children and ensuring policies and procedures are followed.
  • Received "exemplary" ratings on all performance reviews.
  • Recognized for qualities in interpersonal communications, teamwork, customer service, cash handling experience, flexibility and reliability.
  • Demonstrated the ability to interact with members and employees from diverse cultures and backgrounds and transformed "difficult" members into loyal, repeat guests.
Medical Billing Assistant 10/2006 to 02/2007 Solutions Health Care Marketing Inc La Mirada, CA
  • Learned the basics of data entry and inputting medical billing information including insurance coverage, medical claims and records in a computer system.
  • Shared responsibility of organizing files while assisting supervisor with any other needs and cash handling.
Education and Training
Licensed Vocational Nursing Program 4/2016 CNI College Orange, CA
  • Successful completion of LVN program with exemplary grades throughout all courses.
  • Demonstrated leadership and dependability in patient care during clinical rounds while working in acute care, hospital, and long-term care environments under direct supervision of a clinical instructor/RN.
  • Recognized by overseeing RN's and clinical instructors for accountability, trust, and independence. 
  • Graduated with perfect attendance and honorable recognition in all course grades.
Medical Assisting Program 6/2012 NORTH ORANGE COUNTY COMMUNITY COLLEGE Anaheim, CA
Associate of Science: Criminal Justice 12/2008 CALIFORNIA STATE UNIVERSITY Fullerton, CA
High School Diploma 7/2006 LA HABRA HIGH SCHOOL La Habra, CA
  • American Heart Association for Healthcare Providers: CPR/BLS for Healthcare Provider and ACLS Certified
  • IV Therapy/Blood Withdrawal Certificate (Completed at Genesis Medical Education)
  • Currently enrolled in certification courses in: Advanced ECG Arrhythmia Interpretation/Pharmacology and Ventilator Training (GMEC Home Health Nursing Essentials). To be completed in the next upcoming months at Genesis Medical Education Consultants-Brea,CA. 

  • Available upon request.
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Top Billing Assistant skills

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Experienced Billing Assistant resume

Caitlin Carney
Sales associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Outgoing personality
  • Inventory management
  • Active listening
  • Verbal/written communication
  • Team player mentality
  • Enthusiasm
  • Time management ability
  • Outgoing personality
  • Sales expertise
Delivery Driver Jul 2017
Pizza Hut Cumming, GA
  • Selected the most efficient routes in compliance with delivery instructions and fuel policy.
  • Presented customers with bills and receipts and collected payments for goods delivered.
  • Established long-term customer relationships through prompt and courteous service.
Barista Jul 2016 to Jul 2017
Starbucks Cumming, GA
  • Resolved customer disputes with tact and professionalism.
  • Correctly followed all health, safety and sanitation guidelines.
  • Updated menu with daily offerings and specials, using personalized artistic touches.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Server Jul 2015 to Jan 2018
Taco Bell Cumming, GA
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Billing Assistant Mar 2014 to Nov 2014
Midtown Medical Solutions Atlanta, GA
  • Designed electronic file systems and maintained electronic and paper files.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Managed the day-to-day calendar for the company's senior director.
Education and Training
High School Diploma, N/A North Paulding High School Dallas, GA, United States
  • High school diploma
Bachelor of Science, Business Administration University of Phoenix - Atlanta Campus Sandy Springs, GA, United States
  • Coursework in Business and Communications
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