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Summary
Dedicated, reliable, humble, accountable, and willing to learn. Patient advocate with the ability to quickly learn new concepts, skills, and adapt to fast paced environments. Backed by more than 5 solid years of experience in different aspects of the healthcare field, reputation as a team player, and passion for genuinely helping others.
Skills
  • IV Therapy/Blood Withdrawal Certified
  • Knowledge in: IDX-Centricity, Allscripts/Touchworks, and insurance verifications/eligibility.
  • Knowledge of: Medical terminology(English/Spanish), infection control procedures, basic health/safety precautions, and professional communication skills and teamwork.
  • Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Internet Explorer, Office Basics, Microsoft Windows 7.​
Languages
  • Bilingual (Fluent English & Spanish)
Experience
Medical Receptionist 05/2012 to Current St. Jude Heritage; St. Joseph Heritage Fullerton/Tustin, CA
  • Interact and connect with patients, physicians, staff, health plans, and community.
  • Obtain all patient information and insurance and facilitate the collection, input, and distribution of demographics to the medical record and information system.
  • Schedule appointments-IDX/Centricity, receive incoming calls, check in patients, and send messages to doctors through Allscripts.
  • Report directly to Front Office Lead, Medical Office Supervisor, and Site Manager.
  • Demonstrate 4 values: Dignity, Excellence, Service, and Justice at all times in order to achieve the Mission of the St. Joseph Health System.
  • Multiple acknowledgements in the "Speak from your heart", "My Way""Focus your attention", and "Speak loudly with your actions" values in the Own It program.
Guest Research Specialist 08/2011 to 05/2012 Disneyland Resort Anaheim, CA
  • Responsible for conducting high-volume field research across the Disneyland Resort property.
  • Interact with visiting guests from all over the world, regardless of age, ethnicity, culture, native/ foreign language, etc.
  • Able to handle stressful situations and is accountable for items that include but are not limited to: Core (daily) studies, ad hoc research, documenting hourly quota status, ensuring daily goals are achieved, logistical support of research operation, data entry, categorization of Guest comments into pre-determined code lists and creating a positive work environment that encourages integrity and accountability.
Kids Club Attendant 02/2007 to 07/2011 24 Hour Fitness La Mirada, CA
  • Responsible for supervising children and ensuring policies and procedures are followed.
  • Received "exemplary" ratings on all performance reviews.
  • Recognized for qualities in interpersonal communications, teamwork, customer service, cash handling experience, flexibility and reliability.
  • Demonstrated the ability to interact with members and employees from diverse cultures and backgrounds and transformed "difficult" members into loyal, repeat guests.
Medical Billing Assistant 10/2006 to 02/2007 Solutions Health Care Marketing Inc La Mirada, CA
  • Learned the basics of data entry and inputting medical billing information including insurance coverage, medical claims and records in a computer system.
  • Shared responsibility of organizing files while assisting supervisor with any other needs and cash handling.
Education and Training
Licensed Vocational Nursing Program 4/2016 CNI College Orange, CA
  • Successful completion of LVN program with exemplary grades throughout all courses.
  • Demonstrated leadership and dependability in patient care during clinical rounds while working in acute care, hospital, and long-term care environments under direct supervision of a clinical instructor/RN.
  • Recognized by overseeing RN's and clinical instructors for accountability, trust, and independence. 
  • Graduated with perfect attendance and honorable recognition in all course grades.
Medical Assisting Program 6/2012 NORTH ORANGE COUNTY COMMUNITY COLLEGE Anaheim, CA
Associate of Science: Criminal Justice 12/2008 CALIFORNIA STATE UNIVERSITY Fullerton, CA
High School Diploma 7/2006 LA HABRA HIGH SCHOOL La Habra, CA
Certifications
  • American Heart Association for Healthcare Providers: CPR/BLS for Healthcare Provider and ACLS Certified
  • IV Therapy/Blood Withdrawal Certificate (Completed at Genesis Medical Education)
  • Currently enrolled in certification courses in: Advanced ECG Arrhythmia Interpretation/Pharmacology and Ventilator Training (GMEC Home Health Nursing Essentials). To be completed in the next upcoming months at Genesis Medical Education Consultants-Brea,CA. 

This resume is created in 7 minutes.
Summary
Sales associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Skills
Outgoing personality
  • Inventory management
  • Active listening
  • Verbal/written communication
  • Team player mentality
  • Enthusiasm
  • Time management ability
  • Outgoing personality
  • Sales expertise
Experience
Delivery Driver Jul 2017
Pizza Hut Cumming, GA
  • Selected the most efficient routes in compliance with delivery instructions and fuel policy.
  • Presented customers with bills and receipts and collected payments for goods delivered.
  • Established long-term customer relationships through prompt and courteous service.
Barista Jul 2016 to Jul 2017
Starbucks Cumming, GA
  • Resolved customer disputes with tact and professionalism.
  • Correctly followed all health, safety and sanitation guidelines.
  • Updated menu with daily offerings and specials, using personalized artistic touches.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Server Jul 2015 to Jan 2018
Taco Bell Cumming, GA
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Billing Assistant Mar 2014 to Nov 2014
Midtown Medical Solutions Atlanta, GA
  • Designed electronic file systems and maintained electronic and paper files.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Managed the day-to-day calendar for the company's senior director.
Education and Training
High School Diploma, N/A North Paulding High School Dallas, GA, United States
  • High school diploma
Bachelor of Science, Business Administration University of Phoenix - Atlanta Campus Sandy Springs, GA, United States
  • Coursework in Business and Communications
This resume is created in 7 minutes.
Professional Summary
Motivated customer service Specialist with over 15 years experience in high call volume, team-based environment. Professional Customer Service Sales Agent demonstrating a clear articulate phone manner, conflict resolution proficiency, negotiation competency, superior verbal, written communication skills. Meticulous team player, skilled in operating multi-screens utilizing multi-programs, enjoys working under pressure and meeting and exceeding sales goals and deadlines.
Work History
Billing Assistant, 01/2018 to Current
South Texas Radiology Group San Antonio, TX
  • Prepared multiple daily spreadsheet reports.
  • Verifies data accuracy obtained from hospital, outpatient and imaging facilities.
  • Updating daily radiologylogs, translating reports, verify physician credentials, insurance coverage of clients for billing purposes.
  • Transmit coded patient treatment information to payers and other recipients.
  • Researched missing referring physician and insurance information requests for coding and billing departments.
  • Correspond with hospitals, out patient facilities, workers comp and insurance companies gathering accurate patient information.
Customer Service Representative, 08/2015 to 12/2016
CVS Caremark San Antonio, TX
  • Received high volume inbound complex calls for pharmacy for pharmacy refills.
  • Assisted customers with questions regarding pharmacy plan benefits, in network pharmacy locations,providers, pharmacy.
  • Verify customers approved drug list, suggest alternative drugs. Provide drug tiers and assist with rejections.
  • Process partial refill requests.
  • Communicated with doctors, hospitals, nurses and pharmacist via email, faxes or written letters with the focus on detail.
  • Utilized several computer systems including MS Outlook, MS Word, Matrix, Adobe Esign, EFax and PeopleSafe.
  • Certified and Knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations.
Customer Service Advocate, 01/2015 to 08/2015
Unitedhealth Group San Antonio, TX
  • Received high volume incoming calls from provider offices and members.
  • Explained benefits, eligibility, claims, referrals, financial spending accounts.
  • Refilled prescription medication verifying coverage eligibility.
  • Researched complex issues utilizing multiple data bases to resolve customer issue.
  • Provide information on status of previously submitted authorizations or predetermination requests.
  •  Demonstrated efficiency, call quality, customer satisfaction and first call resolute.
  •  Provided provider accurate customer policy break-down coverage in dental coding terminology.
  • Continuously meeting company performance goals.
Customer Reservation-Information Clerk, 12/2013 to 08/2014
Riverside Transit Agency - Public City Bus System Riverside, CA
  • Received incoming calls, providing courteous, accurate and appropriate information regarding bus locations, routing, fares, schedules and transfers.
  • Reserved and verified scheduled bus transportation for Dial-A-Ride customers.
  • Resolved customer issues, complaints, prepared reports for department heads regarding passenger issues.
  • Worked closely with dispatch and contracting transit partners.
  • Facilitated information flow between customer service, call center management operations and department management to guarantee call center objectives were met.
  • Documented customer grievances, prepared reports, forwarded to designated departments for further investigation.
Group Reservation Sales Agent, 11/1999 to 10/2012
Amtrak-National Passenger Railroad Corp. Riverside, CA
  • Received hundreds of incoming calls daily.
  • Built complex multi-train, train-bus reservations throughout U .S. and Canadian cities for travelers, school groupsto large corporate groups.
  • Accurately received and input passengers demographics, received credit card payments.I
  • Informed passengers of travel policies, scheduling, pricing, routing options, departure, transfers and arrival and departure information.
  • Provided excellent customer service to a diverse passenger demographic.
  • Arranged special accommodations for passengers with special needs or special occasions while traveling.
  • Maintained knowledge of current sales and promotions, policies regarding payment an exchange and security practices.
  • Built relationships with customers to increase likelihood of repeat business.
This resume is created in 7 minutes.
Professional Summary

Dedicated and responsible Accounts Assistant with experience in accounts payable, accounts receivable, payroll, general ledger postings, invoicing, and office administration. A fast learner to new applications willing to go above and beyond the job description.


Skills
  • Accounts Payable and Receivable Processes 
  • Invoices, Expense Reports and Payment Transactions
  • Spreadsheets and Accounting Reports 
  • Strong proficiency in Microsoft Office Suite
  • Great organizational and follow up skills
  • Communicates well in written and verbal forms
  • Adaptable to work for long hours efficiently and patiently
  • Ability to maintain a high level of confidentiality 
  • Exceptionally attentive to details and a master at multitasking


Experience
Accounts Billing Assistant, 04/2014 to Current
Charter Link Logistics Group Springfield Gardens, NY
  • Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.
  • Prepare work to be accomplished by sorting and distribution incoming and outgoing mail.
  • Perform daily input of accurate and timely checks processing for deposits.
  • Monitor and reviews accounts payable  and receivable transactions for duplicate payments and short-paid errors.
  • Pay invoices by verifying transaction information, scheduling and preparing disbursements by obtaining authorization of payment.
  • Email clients regarding past due payments.
  • Reconcile vendor statements, research and adjust discrepancies.
  • Perform due diligence reviews on additions and updates to the vendors and customers. 
  • Interacts with various levels and departments within the company as well as external suppliers.

Bookkeeper, 10/2008 to 04/2014
PSK Supermarkets Hollis, NY
  • Handle card key responsibilities in voids, approval overrides, and processed cash and credit cards transactions, demonstrating a good memory of numbers and codes.
  • Balance general ledger by reconciling entries.
  • Maintain accounts by verifying and posting transactions. 
  • Issue receipts, refunds, credits or cash due to customers.
  • Contribute to team effort by accomplishing results.


Representative/Vendor, 02/2010 to 03/2011
Telehealth Services Mineola, NY
  • Provide exceptional hospital television and phone services to patients at Winthrop-University Hospital.
  • Receive inbound calls from patients or family members regarding service and billing information.


Education
Bachelor of Science: Business, 2017
Adelphi University - Garden City

Associate of Arts: 2015
Nassau Community College - Garden City
This resume is created in 7 minutes.
Professional Summary
Focused Medical Billing and Insurance Coder well-versed in medical terminology, coding and compliance procedures. Detail-oriented Medical billing clerk proficient in computer database management, file organization, and medical coding. Experience in receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills.
Skills
  • Medical terminology understanding, and Filing systems expertise
  • Strong knowledge in Medic/Med Soft
  • ICD 9/10 & CMS 1500
  • HCPCS Coding & HIPAA Certified
  • Type 45-50 WPM, Proficient 10 key
  • Service-oriented with High accuracy in Records/Claims management
  • Microsoft Office Proficient
  • Strong Business and Communication skills
Work History
June 2015-December 2015 Checking Operations | Territorial Savings Bank | Honolulu, HI
  • Maintained friendly and professional customer interactions.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Organized, stocked and maintained the teller window area.
  • Executed wire transfers, stop payments and account transfers.
  • Advised clients on mortgage, educational and personal loans.
  • Sold cashier's checks, traveler's checks and money orders.
  • Prepared, sorted and distributed Territorial Bank reports to appropriate branches.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
October 2014-November 2014 Medical Billing Assistant | BELL Community Medical Clinic | Bell, CA
  • Input data into computer programs and filing systems.
  • Sorted materials and file according to guidelines.
  • Created new physical and computer-based files.
  • Responded to materials requests and retrieved necessary information.
  • Prepared mailings of information and documentation.
  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
August 2005-November 2008 Statements Operator | Unisys Corporation | El Segundo, CA
  • Examined, categorized and sorted documents and processed statements.
  • Responded to internal and external requests for information.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Followed-up with staff and customers regarding missing or needed information.
  • Upheld confidentiality of all information.
April 2000-August 2005 Support Operator | EDS Company | El Segundo, CA
  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Added new material to file records and created new records.
  • Processed payroll checks using manual sorting method
Education
2014 Medical Billing & Insurance Coding Certification: Medical Billing & Insurance Coding UEI College, Gardena, CA
  • Coursework in Medical Terminology.
2001 Business & Data Certification: Business Preparation & Data Info & Entry Travel & Trade Career Institute, Long Beach, CA
  • Emphasis in Business Writing, Medical Terminology and Administrative Support.
Awards & Recognition
UEI College ~ Perfect Attendance Award Recipient