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Summary
Dedicated, reliable, humble, accountable, and willing to learn. Patient advocate with the ability to quickly learn new concepts, skills, and adapt to fast paced environments. Backed by more than 5 solid years of experience in different aspects of the healthcare field, reputation as a team player, and passion for genuinely helping others.
Skills
  • IV Therapy/Blood Withdrawal Certified
  • Knowledge in: IDX-Centricity, Allscripts/Touchworks, and insurance verifications/eligibility.
  • Knowledge of: Medical terminology(English/Spanish), infection control procedures, basic health/safety precautions, and professional communication skills and teamwork.
  • Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Internet Explorer, Office Basics, Microsoft Windows 7.​
Languages
  • Bilingual (Fluent English & Spanish)
Experience
Medical Receptionist 05/2012 to Current St. Jude Heritage; St. Joseph Heritage Fullerton/Tustin, CA
  • Interact and connect with patients, physicians, staff, health plans, and community.
  • Obtain all patient information and insurance and facilitate the collection, input, and distribution of demographics to the medical record and information system.
  • Schedule appointments-IDX/Centricity, receive incoming calls, check in patients, and send messages to doctors through Allscripts.
  • Report directly to Front Office Lead, Medical Office Supervisor, and Site Manager.
  • Demonstrate 4 values: Dignity, Excellence, Service, and Justice at all times in order to achieve the Mission of the St. Joseph Health System.
  • Multiple acknowledgements in the "Speak from your heart", "My Way""Focus your attention", and "Speak loudly with your actions" values in the Own It program.
Guest Research Specialist 08/2011 to 05/2012 Disneyland Resort Anaheim, CA
  • Responsible for conducting high-volume field research across the Disneyland Resort property.
  • Interact with visiting guests from all over the world, regardless of age, ethnicity, culture, native/ foreign language, etc.
  • Able to handle stressful situations and is accountable for items that include but are not limited to: Core (daily) studies, ad hoc research, documenting hourly quota status, ensuring daily goals are achieved, logistical support of research operation, data entry, categorization of Guest comments into pre-determined code lists and creating a positive work environment that encourages integrity and accountability.
Kids Club Attendant 02/2007 to 07/2011 24 Hour Fitness La Mirada, CA
  • Responsible for supervising children and ensuring policies and procedures are followed.
  • Received "exemplary" ratings on all performance reviews.
  • Recognized for qualities in interpersonal communications, teamwork, customer service, cash handling experience, flexibility and reliability.
  • Demonstrated the ability to interact with members and employees from diverse cultures and backgrounds and transformed "difficult" members into loyal, repeat guests.
Medical Billing Assistant 10/2006 to 02/2007 Solutions Health Care Marketing Inc La Mirada, CA
  • Learned the basics of data entry and inputting medical billing information including insurance coverage, medical claims and records in a computer system.
  • Shared responsibility of organizing files while assisting supervisor with any other needs and cash handling.
Education and Training
Licensed Vocational Nursing Program 4/2016 CNI College Orange, CA
  • Successful completion of LVN program with exemplary grades throughout all courses.
  • Demonstrated leadership and dependability in patient care during clinical rounds while working in acute care, hospital, and long-term care environments under direct supervision of a clinical instructor/RN.
  • Recognized by overseeing RN's and clinical instructors for accountability, trust, and independence. 
  • Graduated with perfect attendance and honorable recognition in all course grades.
Medical Assisting Program 6/2012 NORTH ORANGE COUNTY COMMUNITY COLLEGE Anaheim, CA
Associate of Science: Criminal Justice 12/2008 CALIFORNIA STATE UNIVERSITY Fullerton, CA
High School Diploma 7/2006 LA HABRA HIGH SCHOOL La Habra, CA
Certifications
  • American Heart Association for Healthcare Providers: CPR/BLS for Healthcare Provider and ACLS Certified
  • IV Therapy/Blood Withdrawal Certificate (Completed at Genesis Medical Education)
  • Currently enrolled in certification courses in: Advanced ECG Arrhythmia Interpretation/Pharmacology and Ventilator Training (GMEC Home Health Nursing Essentials). To be completed in the next upcoming months at Genesis Medical Education Consultants-Brea,CA. 

This resume is created in 7 minutes.
Summary
Sales associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Skills
Outgoing personality
  • Inventory management
  • Active listening
  • Verbal/written communication
  • Team player mentality
  • Enthusiasm
  • Time management ability
  • Outgoing personality
  • Sales expertise
Experience
Delivery Driver Jul 2017
Pizza Hut Cumming, GA
  • Selected the most efficient routes in compliance with delivery instructions and fuel policy.
  • Presented customers with bills and receipts and collected payments for goods delivered.
  • Established long-term customer relationships through prompt and courteous service.
Barista Jul 2016 to Jul 2017
Starbucks Cumming, GA
  • Resolved customer disputes with tact and professionalism.
  • Correctly followed all health, safety and sanitation guidelines.
  • Updated menu with daily offerings and specials, using personalized artistic touches.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Server Jul 2015 to Jan 2018
Taco Bell Cumming, GA
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Billing Assistant Mar 2014 to Nov 2014
Midtown Medical Solutions Atlanta, GA
  • Designed electronic file systems and maintained electronic and paper files.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Managed the day-to-day calendar for the company's senior director.
Education and Training
High School Diploma, N/A North Paulding High School Dallas, GA, United States
  • High school diploma
Bachelor of Science, Business Administration University of Phoenix - Atlanta Campus Sandy Springs, GA, United States
  • Coursework in Business and Communications
This resume is created in 7 minutes.
Professional Summary
Motivated customer service Specialist with over 15 years experience in high call volume, team-based environment. Professional Customer Service Sales Agent demonstrating a clear articulate phone manner, conflict resolution proficiency, negotiation competency, superior verbal, written communication skills. Meticulous team player, skilled in operating multi-screens utilizing multi-programs, enjoys working under pressure and meeting and exceeding sales goals and deadlines.
Work History
Billing Assistant, 01/2018 to Current
South Texas Radiology Group San Antonio, TX
  • Prepared multiple daily spreadsheet reports.
  • Verifies data accuracy obtained from hospital, outpatient and imaging facilities.
  • Updating daily radiologylogs, translating reports, verify physician credentials, insurance coverage of clients for billing purposes.
  • Transmit coded patient treatment information to payers and other recipients.
  • Researched missing referring physician and insurance information requests for coding and billing departments.
  • Correspond with hospitals, out patient facilities, workers comp and insurance companies gathering accurate patient information.
Customer Service Representative, 08/2015 to 12/2016
CVS Caremark San Antonio, TX
  • Received high volume inbound complex calls for pharmacy for pharmacy refills.
  • Assisted customers with questions regarding pharmacy plan benefits, in network pharmacy locations,providers, pharmacy.
  • Verify customers approved drug list, suggest alternative drugs. Provide drug tiers and assist with rejections.
  • Process partial refill requests.
  • Communicated with doctors, hospitals, nurses and pharmacist via email, faxes or written letters with the focus on detail.
  • Utilized several computer systems including MS Outlook, MS Word, Matrix, Adobe Esign, EFax and PeopleSafe.
  • Certified and Knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations.
Customer Service Advocate, 01/2015 to 08/2015
Unitedhealth Group San Antonio, TX
  • Received high volume incoming calls from provider offices and members.
  • Explained benefits, eligibility, claims, referrals, financial spending accounts.
  • Refilled prescription medication verifying coverage eligibility.
  • Researched complex issues utilizing multiple data bases to resolve customer issue.
  • Provide information on status of previously submitted authorizations or predetermination requests.
  •  Demonstrated efficiency, call quality, customer satisfaction and first call resolute.
  •  Provided provider accurate customer policy break-down coverage in dental coding terminology.
  • Continuously meeting company performance goals.
Customer Reservation-Information Clerk, 12/2013 to 08/2014
Riverside Transit Agency - Public City Bus System Riverside, CA
  • Received incoming calls, providing courteous, accurate and appropriate information regarding bus locations, routing, fares, schedules and transfers.
  • Reserved and verified scheduled bus transportation for Dial-A-Ride customers.
  • Resolved customer issues, complaints, prepared reports for department heads regarding passenger issues.
  • Worked closely with dispatch and contracting transit partners.
  • Facilitated information flow between customer service, call center management operations and department management to guarantee call center objectives were met.
  • Documented customer grievances, prepared reports, forwarded to designated departments for further investigation.
Group Reservation Sales Agent, 11/1999 to 10/2012
Amtrak-National Passenger Railroad Corp. Riverside, CA
  • Received hundreds of incoming calls daily.
  • Built complex multi-train, train-bus reservations throughout U .S. and Canadian cities for travelers, school groupsto large corporate groups.
  • Accurately received and input passengers demographics, received credit card payments.I
  • Informed passengers of travel policies, scheduling, pricing, routing options, departure, transfers and arrival and departure information.
  • Provided excellent customer service to a diverse passenger demographic.
  • Arranged special accommodations for passengers with special needs or special occasions while traveling.
  • Maintained knowledge of current sales and promotions, policies regarding payment an exchange and security practices.
  • Built relationships with customers to increase likelihood of repeat business.
This resume is created in 7 minutes.
Professional Summary

Dedicated and responsible Accounts Assistant with experience in accounts payable, accounts receivable, payroll, general ledger postings, invoicing, and office administration. A fast learner to new applications willing to go above and beyond the job description.


Skills
  • Accounts Payable and Receivable Processes 
  • Invoices, Expense Reports and Payment Transactions
  • Spreadsheets and Accounting Reports 
  • Strong proficiency in Microsoft Office Suite
  • Great organizational and follow up skills
  • Communicates well in written and verbal forms
  • Adaptable to work for long hours efficiently and patiently
  • Ability to maintain a high level of confidentiality 
  • Exceptionally attentive to details and a master at multitasking


Experience
Accounts Billing Assistant, 04/2014 to Current
Charter Link Logistics Group Springfield Gardens, NY
  • Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.
  • Prepare work to be accomplished by sorting and distribution incoming and outgoing mail.
  • Perform daily input of accurate and timely checks processing for deposits.
  • Monitor and reviews accounts payable  and receivable transactions for duplicate payments and short-paid errors.
  • Pay invoices by verifying transaction information, scheduling and preparing disbursements by obtaining authorization of payment.
  • Email clients regarding past due payments.
  • Reconcile vendor statements, research and adjust discrepancies.
  • Perform due diligence reviews on additions and updates to the vendors and customers. 
  • Interacts with various levels and departments within the company as well as external suppliers.

Bookkeeper, 10/2008 to 04/2014
PSK Supermarkets Hollis, NY
  • Handle card key responsibilities in voids, approval overrides, and processed cash and credit cards transactions, demonstrating a good memory of numbers and codes.
  • Balance general ledger by reconciling entries.
  • Maintain accounts by verifying and posting transactions. 
  • Issue receipts, refunds, credits or cash due to customers.
  • Contribute to team effort by accomplishing results.


Representative/Vendor, 02/2010 to 03/2011
Telehealth Services Mineola, NY
  • Provide exceptional hospital television and phone services to patients at Winthrop-University Hospital.
  • Receive inbound calls from patients or family members regarding service and billing information.


Education
Bachelor of Science: Business, 2017
Adelphi University - Garden City

Associate of Arts: 2015
Nassau Community College - Garden City