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Career Overview

An Accounting Clerk position to utilize my diverse Office Clerical Accounting and Customer Service experience, offering diversity, challenges and rewards.


 

Skill Highlights

Exemplified 10+ years of Office Clerical Accounting and Customer Service experience including: telephone services and heavy public contact; Excellent verbal and written communication skills, multi-task ability; Accounts Payable, Accounts Receivable, Billing; High volume alphanumeric Data Entry - over 12,000 keystrokes, 10-Key (touch), typing 72 wpm,

Keyboarding; Computer software proficiency, including: MS Word, MS Works Word Processor, MS Excel, MS Access, MS Outlook, Intranet, Internet and databases; File retention; Archive implementation; General office practices: copying, faxing, filing, scanning and special projects.

Core Accomplishments

Office Clerical Accounting

  • Provided full-time paid office clerical accounting support with Data Entry of customer contracts and billing, ensured prompt reimbursements for annual $20 million program budget.

Customer Service

  • Handled customers tactfully and effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Research

  • Investigated and analyzed client complaints to identify and resolve issues.

Training

  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Professional Experience
June 2012
to
January 2017
City of Los Angeles, Los Angeles, CA Administrative Clerk, Gang Impact Team/Records Unit
  • Conducted full-time paid office clerical and numerical identification assignment of time-sensitive criminal data and evidence into government and federal databases by proper coding, authorization and accuracy; Answered high volume Customer Service inquiries via phone and in-person assisting and referring to the appropriate entity, following specific Department laws, rules, policies, regulations, and compliance guidelines tactfully, ensuring professionalism and customer satisfaction; Prepared, processed and maintained mass document identification code files and confidential documentation for processing, filing, indexing and cross referencing filing systems; Performed word processing and office clerical support; Prepared high volume correspondence and notices for processing, tracking and follow up; Assisted employees and applicants by analysis, research and resolution account inquiries.
April 2009
to
June 2012
City of Los Angeles, Emergency Services Division Los Angeles, CA Administrative Clerk
  • Created and submitted high volume time-sensitive email blasts and calls, which notified Counter-Terrorism Special Ops Bureau staff of bomb threats and intelligence; Performed full-time paid office clerical procedures, updates of monthly operations staff meetings and inquiries; Prepared, processed and maintained employee files, documentation systems and databases according to compliance guidelines confidentially; Prepared correspondence and offer letters for qualified candidates; Performed high volume Customer Service to public and employees, tactfully, timely and professionally;Conducted analysis, research and documentation inquiry resolution for proper coding, authorization and accuracy.
September 2005
to
April 2009
City of Los Angeles, Information Technology Division Los Angeles, CA Administrative Clerk
  • Analyzed and data entered high volume field interview cards, follow ups and other time-sensitive law enforcement documents in LAPD LANS computer database, detected and rectified discrepancies; Learned and applied Department laws, rules, regulations, policies, procedures with confidentiality; Answered routine Customer Service inquiries from public and employees via phone/in-person providing information on Department programs and procedures with professionalism; Prepared, processed and maintained files and documentation.
December 2002
to
September 2005
City of Los Angeles, Mark Twain Public Library Los Angeles, CA Typist Clerk, PT (retitled as Administrative Clerk)
  • Exemplified high volume full-time paid office clerical Customer Service answering, receiving, evaluating applications and materials, checking accuracy and completeness according to Department policy, practices, procedures and terminology; Documented, distributed, tracked bibliographic items and resources; Calculated and collected patron fees according to established fee schedule via system database/register, submitted documentation for approval; Prepared notices and correspondence for mass mailings; Supervised (when selected) staff and volunteers; Maintained supplies including applications, forms and various documents; Balanced and secured library monies and edifice; Assisted employees and applicants, providing both job opportunities and general information.
May 2002
to
December 2002
Southern California Gas Company (Act I) Los Angeles, CA Accounting Clerk, Sundry Billing
  • Processed residential and commercial orders for energy services provided adhering policies, practices and procedures; Ensured office clerical accounting review, preparation, processing, reconciliation and maintenance of accounting records and invoices using filing, indexing and cross referencing methods; Received and reviewed forms and applications for accuracy and completeness according to program compliance; Alphanumeric sorting and filing of billing records, detected and rectified discrepancies; Ensured customer account information input, retrieval, resolution and compliance guidelines; Conducted general clerical and word processing.
February 2002
to
March 2002
Superior Court of California Los Angeles, CA Deputy Municipal Court Clerk
  • Provided high volume Customer Service via personal computer, which included full-time paid clerical accounting; Conducted Accounts Receivable and high volume posting, rectified discrepancies; Responded tactfully to and resolved routine customer inquiries from the public regarding unlawful detainer permit applications, civil processes and procedures confidentially providing guidance, while adhering to laws, policies, compliance guidelines and terminology; Calculated and collected fees according to established fee schedules; Assisted employees and applicants, providing complex and general information.
March 1997
to
February 2002
Southern California Gas Company (ViewTech) Los Angeles, CA Billing Processor, (formerly known as Direct Assistance Program)
  • Tabulated contract monies for Accounts Payable, detected and rectified discrepancies; Received and reviewed forms and applications confidentially, accurately and thoroughly, according to compliance guidelines and designated deadlines; Composed and processed billing correspondence, notices, mailing and follow-up for program applicants; Maintained and tracked budget projection log spreadsheets; Assisted employees and applicants by researching complex and general information.
March 1997
to
February 2002
Southern California Gas Company (ViewTech) Los Angeles, CA Administrative Clerk, (formerly known as Direct Assistance Program)
  • Exemplified high volume full-time paid office clerical accounting support with Data Entry of customer contracts and billing, ensured prompt reimbursements for annual $20 million program budget; Performed Accounts Payable and reconciling billing research, ensured accurate and timely dispersal of programs monies, adhering  policies, practices and compliance guidelines; Prepared and verified accuracy of statistical records, reports, accounts and documents identifying and correcting discrepancies; Answered multi-line Rohm telephone system, tactfully assisted applicants with empathy to cultural and socioeconomic characteristics, which ensured quality Customer Service referrals; Maintained and tracked budget projection log spreadsheets; Conducted employee training and assistance.
March 1997
to
February 2002
Southern California Gas Company (ViewTech) Los Angeles, CA Records Manager (formerly known as Direct Assistance Program)
  • Formulated alphanumerical statistical data filing system; Executed high volume research and office clerical contract inquiries, indexing and cross referencing; Performed high volume contract inputs, retrievals and updated documentation via computer databases accurately and thoroughly, following compliance guidelines; Trained and assisted coworkers; Assisted management on special projects.
Education
Independent Online Studies US Personal Awareness and Development of Intercultural Management/International Studies
Los Angeles Trade Technical College Los Angeles, CA, US 24 Units Completed: Business/Merchandising
El Camino Community College Torrance, CA, US 41 Units Completed: Business Management/Journalism
This resume is created in 7 minutes.
Objective


Medical Biller proudly offering  experience in reviewing accounts and maintaining patient records. Expertise includes verifying insurance coverage, medical terminology and medical billing. Successful at payment posting quickly and following up with clients. Adept at accounts receivable management and maintaining confidentiality  supporting multiple Specialist Office.


 


Skills
  • Account management
  • Customer service
  • Submission of medical claims
  • Reimbursements 
  • Data entry
  • Medical coding understanding
  • Referrals  and Authorization 
  • Refund checks
  • Appeals
  • ICD 10
  • ER. And Surgery's charges
  • Excel spreadsheets
  • Microsoft Office
Experience
Medical Billing Representative
Reston, VA
Town Center Orthopaedics / Sep 2017 to Mar 2020

Generated invoices, processed payments and prepared deposits and part of financial operations oversight.

Maintained accuracy when reviewing and reconciling the general ledger.

Updated customer accounts with interactions, payments and personal information.

Observed strict confidentiality and safeguarded all patient-related information.

Developed productive working relationships with numerous insurance company representatives.

Medical Billing Representative
Reston, VA
Perfectly Female Women's Health Care/ Feb 2012 to Sep 2017

Managed all payments processing, invoicing and collections tasks.

Handled past due accounts, including collections and status reports.

Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.

Maintained patient privacy and confidential patient information.

Obtaing medical authoriza tion for medical procedures.

Education and Training
Continue Education: Orthopaedics Surgery Center For Advanced Orthopaedics 2018 Bethesta, MD, United States
Billing and Coding-Certification of Completation The Medical Learning Center 2009 Ashburn, VA
High School Diploma CTC 1995 San Salvador, El Salvador
This resume is created in 7 minutes.
Summary
Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
Skills
  • Computer/10 key proficiency
  • Service-minded
  • Self-directed
  • Meticulous attention to detail
  • Professional demeanor
  • Strong organizational skills
  • Ability to prioritize
  • Schedule management 
Experience
Design Wizards Bismarck, ND Data Entry Supervisor & Billing Clerk 07/2014 to Current
  • Data entry of customer account information 
  • Schedule meetings and maintain department production calendar
  • Review and generate weekly, bi-weekly and monthly financial sales & commissions reports for discrepancies 
  • Bill out customer invoices and record customer payments
  • Assist customers with questions regarding their accounts via email and over the phone
  • Proofread and edit documents to ensure accuracy 
  • Draft internal training documents and customer presentations
  • Oversee and coordinate weekly workflow of fellow employees 
  • Train new employees 
  • Manage office inventory, including the ordering and maintenance of office supplies/equipment
  • General office duties 
Trucks Of Bismarck Bismarck, ND Inventory Clerk/Customer Service Associate 10/2013 to 05/2014
  • Record all incoming and outgoing inventory
  • Facilitate the pickup and delivery of incoming and outgoing freight 
  • Manage and balance inventory records with the general ledger 
  • Assist the Parts Department and Service Department with ordering parts and assisting customers
  • Generate customer and distributor invoices 
  • General office duties
Dakota Community Bank Lincoln, ND Teller/CSR 05/2013 to 08/2013
  • Assist customers with bank deposits, withdrawals and monetary transactions
  • Open new customer accounts, including checking, savings and lines of credit 
  • Research and resolve customer issues regarding their accounts both in person and over the phone
  • Balance daily cash deposits and bank vault inventory with a zero error rate
Education and Training
High School Diploma: Generals 2013 Century High School, Bismarck, ND
  • 4.0 graduating GPA
  • Presidential Award for Academic Excellence
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Summary
A productive and efficient Patient Care Technician with the sound knowledge of clinical support and medical procedures. Strong communication skills with exceptional customer service experience. An organized professional that presents a friendly and positive attitude. Seeking to obtain a position where my skills and knowledge can be utilized as well as enhanced. 
Licenses
Certified Patient Care Technician
Certified Nursing Assistant 
BLS & First Aid Certified 
Skills
  • Patient support
  • Medical terminology knowledge
  • Documentation expertise
  • HIPPA compliance
  • Specimen collection 
  • Understands medical procedures
  • Trained in hygiene & grooming assistance
  • Phlebotomy & EKG knowledge
  • Calm & level-headed 
  • Quick problem solver
Experience
Specialty Management Gainesville, GA Billing Clerk 10/2014 to Current
  • Executed daily office operations. 
  • Developed data spreadsheets.
  • Operated multi-line phone system and directed calls appropriately.
  • Generated billing statements and mailed.
  • Created patient referrals.
  • Scanned and filed paperwork and organized payment batches.
Education and Training
Certified Patient Care Technician 2017 North Georgia Nursing Academy, Flowery Branch, GA, USA
Certified Nursing Assistant 2017 North Georgia Nursing Academy, Flowery Branch, GA, USA
High School Diploma 2015 North Hall HIgh School, Gainesville, GA, USA