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Professional Summary
  • Motivated Team Member eager to contribute to business success. Experienced in providing high quality customer solutions. Focused on customer satisfaction and Team productivity.
  • Customer focused business expert who is passionate about improving our business customer's lives.
Skills
  • Revenue and customer focus
  • Root cause discovery
  • Efficient multi-tasker
  • Project management
  • Customer oriented
  • Proficiency with CRM systems
  • Product knowledge
  • Optimizing business processes
  • Customer rapport
  • Account development
Work History
Business Expert Aug 2016 - Current
Apple Pty Ltd 367 George Street, Sydney
  • Introduce Apple solutions, technology and services to business customers
  • Inform business customers the complete suite of Apple business products and services to drive transformation
  • Identified client needs, built relationships and overcame objections to drive sales
  • Set up briefings with potential and current customers to discuss Apple's business products and services
  • Developed and handed 61 accounts to Growth spend level in 12 months
  • Member of a dynamic team that produced 4/6 best ever revenue quarters
Enterprise And Education Specialist Sep 2013 - Aug 2016
Apple Inc Martin Place, Sydney
  • Roll out project manager of Apple products within Australian schools for specifically for teachers
  • Day-to-Day operational support of post sales execution to Apple customers, covering Enterprise, Education as well as Reseller and Distribution channels
  • Partnered successfully with retail business to project manage migration of education customers to retail business
  • Spearhead cross-functional initiative to achieve migration of enterprise and government customers to retail and business or paper less ordering via Phoenix
  • Drove AU and NZ UAT program for onboarding of IBM as reseller and enterprise customer .
On-boarding Manager Jan 2011 - Jan 2013
Vodafone Hutchison Australia 40 Mount Street, North Sydney
  • Spearhead the development and optimisation of on-boarding of Vodafone business customers to Vodafone
Business Sales Program Manager Jan 2009 - Jan 2011
Vodafone Hutchison Australia 40 Mount Street, North Sydney
National Transition Project Manager Jul 2007 - Sep 2009
Vodafone Australia Chatswood
Billing Analyst Jan 2004 - Jan 2007
Vodafone Australia Chatswood
Business Pro Mar 2019 - Current
Apple Castle Towers Castle Hill, NSW
  • Evangelized Apple's value proposition for business with a focus on high potential business customers.
  • Mentored a dynamic team and fostered culture aligned with Apple Steps of Service

Education
School Certificate 2008
Oakhill College Castle Hill, NSW

PRINCE2 - Foundation, Project Management: Project Management 2008
Yellowhouse Sydney


PRINCE2 - Practicioner, Project Management: Project Management 2008
Yellowhouse New South Wales
Diploma of Business Administration: Business Expected in 2021
Accredited Online Training Cairns QLD
This resume is created in 7 minutes.
Summary
A highly motivated LVN, passionate about nursing & patient care. Strong ability to communicate clearly & effectively among staff. Seeking a position within a professional facility that will allow opportunities for growth within the medical community.
Skills
  • Total patient care/assessment/vital signs
  • Performed IV/Blood Withdrawal
  • Processing lab requests/specimen collection
  • Developed and implemented nursing care plans
  • Wound care treatment
  • Bedside care/ADL's
  • Care of drainage systems
  • Medication Administration per Physicians orders
  • Exercise good judgement, safety and physical comfort for patients
  • Diabetes care/patient education
  • HIPAA Compliance
  • Strong work ethic
Experience
FaceN'Body Cosmetic Surgery Upland, CA Licensed Vocational Nurse 09/2019 to 03/2020

Practiced HIPAA confidentiality and safeguarded all patient-related information. Answered patient calls, identified issues, addressed patient care needs, collected vitals, dressed wounds, collected biological samples for laboratory testing. Performed daily patient charting. Provided Pre- and Post-Operative Nursing care. Provided training of JP Drain Care to patient. Performed removal of JP Drains/Sutures/Staples post surgery. Initiated Pre-Surgical IV Catheter administration.

Comcare Home Health Providers Glendale, CA Licensed Vocational Nurse 03/2018 to 03/2020


In-Home Patient Care, Wound Care Treatments, Profore Wrapping, Pressure Ulcers, Diabetic Ulcers, Surgical Wounds, Medication Management, Home Safety Evaluations, electronic documentation.

MedAmerica Billing Services, Inc.-Ontario, CA Medical Billing Specialist 09/2009 to 03/2018 ​Expertise include filing ER Outpatient Claims/Appeals for all Commercial/Government/Workers Compensation payers
Heritage Park Nursing Center-Upland, CA 05/2017 to 09/2017

Long Term Care Hospital

Inland Valley Rehabilitation-Pomona, CA 08/2016 to 04/2017

Sub Acute, SNF, Alzheimer Unit, Long Term Care Hospital

Education and Training
License: Licensed Vocational Nurse 2017 American Career College, Ontario, CA, United States
Certification: Medical Billing/Coding 2009 American Career College, Ontario, CA, United States Medical Billing/Coding Specialist
Licenses/Certifications
  • California Vocational License/Registration Number: VN695497
  • IV Therapy/Blood Withdrawal Certified
  • CPR/BLS Certified
  • Medical Billing/Coding Certification
This resume is created in 7 minutes.
Professional Summary

Driven and dedicated healthcare/billing and  Revenue Cycle AR Manager with over 20 years hands-on experience in fast-paced medical and hospital environments. Accountable and responsible with a strong focus on patient wellness. Extensive experience managing large‐scale projects from the requirements gathering phase to completion. I am highly skilled in tracking details, communicating deadlines, and following‐up with internal and external partners to ensure on‐time completion. Self-motivated service-focused professional seeking to leverage both experience and education as a Medical Billing Manager and Revenue Cycle AR Manager. Detail-oriented and organized individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of successful financial management and customer service, while maintaining a positive company image. Highlighted leadership qualities and the ability to work with individuals from varying backgrounds, while promoting team values. Driven partner eager for professional growth, increased responsibility, and the opportunity to apply extensive experience in a challenging environment.

Education
Business Management 1987 Queens- Borough Community College Queens , NY
High School Diploma 1985 Erasmus Hall High School Brooklyn, NY
On Going Education 2006 Oncology-Hematology Mangers of New York (HOMNY)

Member of Not-for- profit organization providing ongoing education, resources, and support for Hematology and Oncology management professionals. 

Skill Highlights
  • Staffing management ability
  • Proven patience and self-discipline
  • Conflict resolution
  • Patient-oriented
  • Personal and professional integrity
  • Financial aptitude
  • Sound decision making
  • Critical thinking proficiency
  • Proficient in Oncology & Hematology Billing
  • Proficient in Collections and insurance A/R  
  • Claims analysis and review specialist
  • Staff training and development
Professional Experience
Revenue Cycle AR Manager -BC/BS 10/2017 to Current ProHealth Care Associates, LLC New Hyde Park, NY
  • Evaluated revenue cycle processes and established actionable methods to increase productivity and efficiency. 
  • Review insurance short pay and denials.
  • Analyzed and reported on billing cycle data to inform management.
  • Oversaw complete lifecycle of revenue operations.
  • Monitored revenue and compared to targets to address any variances., and the resolved actual-to-budget variances.
  • Managed billing and collection processes as part of a  team.
  • Boosted job efficiency by working closely with other analysts so that tasks and processes could be streamlined and duplication was avoided. 
  • Presented regular status updates including workflow recommendations to senior management.
  • Detailed all key revenue cycle information into thorough presentations to deliver to executives and the management team.
  • Managed the financial and statistical data analysis for a  annual revenue-producing business to provide detail on KPIs.
  • Monitored revenue status and created detailed reports for senior management.
  • Updated patients accounts with interactions, payments and personal information.
  • Collaborated with carriers to resolve discrepancies in insurance payments.
  • Documented and tracked customer account details using GE Centricity.
  • Resolved routine and complex issues by performing detailed research.
  • Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
  • Answered patients questions and addressed problems and complaints in person and via phone.
  • Identified new techniques that would improve workflows and addressed them with team members.
Oncology Hematology Billing Manager 06/2016 to 10/2017 ProHealth Care Associates, LLC New Hyde Park, NY
  • Carefully selected, developed and retained qualified staff.  
  • Responsible for Overseeing entire billing department for company's Oncology Hematology billing.
  • Responsible for performing all aspect of insurance A/R and Collections.
  • Prepared patients financial responsibilities and ensure payments are been made in a timely manner.
  • Oversees preauthorization/Referral for all Oncology medications and Chemo therapy treatments.
  • Oversees 14 billers and collectors.
  • Responsible for all external insurance appeals.
  • Conducted probationary and annual performance evaluations of all billing staff.
  • Review and approve time cards for processing by payroll department.
  • Identifies and resolve patient billing complaints
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
Senior Medical Biller/Collector 11/1999 to 06/2016 ProHealth Care Associates, LLC New Hyde Park, NY
  • Initiated priority billing plans, analyzed outstanding accounts and set up procedures for prompt reimbursement for services rendered.
  • Introduced a wide range of billing methods, which increased billing procedures by 40%.
  • Directed aspects of financial reporting, accounts payable and accounts receivable.
  • Performed heavy accounts receivable follow up.
  • Prepared and organized patient's information.
  • Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers.
  • Evaluates patient's financial status and establishes budget payment plans. Follows and reports status of delinquent accounts.
Insurance verification Specialist 09/1987 to Current Northwell Hospital New Hyde Park, NY
  • Pre-register patients for surgery.
  • Responsible for advising patients prior to surgery of all financial responsibilities.
  • Effectively served as an advisory resource by providing patient/family experience expertise.
  • Responsible for insurance verification prior to surgery.
  • Follow specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information. 
  • Ensure that all patient and insurance data was updated regularly and carefully inputted into the company's computer system.
Finance Representative 10/1994 to 11/1999 Parker Jewish Institution for Rehabilitation New Hyde Park, NY
  • Responsible for billing and collections.
  • Responsible for performing all aspect of insurance A/R and Collections.
  • Prepared patients financial responsibilities and ensure payments are been made in a timely manner.
  • Reconciled monthly A/R.

    References available upon request
This resume is created in 7 minutes.
Summary

Driven and Dedicated business professional with over 15 years of administrative support experience and 10 years of office management experience. I am personable, have a positive attitude and interact well with clients and coworkers. Team leader who is able to motivate a positive work environment and maintain critical thinking skills essential to providing competent and dignified patient care. Exceed in resolving provider and member challenges in utilizing health benefits to the fullest, directing member to appropriate specialist providing innovative solutions, systems and process  improvements proven to increase efficient, customer satisfaction.

Skills
  • Policy/program development
  • Staffing management ability
  • Patient-oriented
  • Relationship and team building
  • Staff training and development
  • Insurance Billing Experience
  • Medical Assistant Experience
  • Authorization submissions
  • Medical Terminology
  • Report and Document Preparation


  • Accounts Payable/ Receivable
  • Organize Physicians Schedule 
  • Schedule appointments and Surgeries
  • Eligibility Verification and Referrals
  • Grievance Responses
  • Inventory Management
  • Evaluations and Payroll
  • Over 10 years Experience in Office Management
  • Over 15 years experience as medical assistant
  • Proficiency in Microsoft Office
Experience
Office Manager 12/2005 to Current Chapparel Medical Group Pomona, Ca
  • Manage two offices with a staff of 12 and 6 providers that specialize in Internal Medicine, Endocrinology, Rheumatology and Primary Care.
  • Carefully selected, developed and retained qualified staff, as well as train new staff.
  • Responsible for payroll and time cards
  • Completed billing and daily deposits, monthly office logs and grievance responses
  • Purchase equipment, medications, and office supplies for the office.
  • Coordinate insurance audits, and office in-services
  • Collaborate meetings between physicians and vendors
  • Organize physicians schedules and assign patients


Insurance Billing Dept 02/2003 to 11/2005 USC University Alhambra, Ca
  • Insurance Biller worked with over 100 accounts on daily basis
  • Collaborated with insurance companies in receiving the proper reimbursement
  • Experience in working with HMO, PPO, Workers Compensation and Transplant Accounts
  • Excellent written skills in preparing appeal letters
  • Created daily stats reports for management that helped reduce inaccuracies
  • assistant to Department Manager
  • Maintained positive attitude and produced high-quality work