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2019 Mandatory Cyber-security Awareness Training (CSAT)
Mandatory Records and Information Management I (RIM)
Mandatory DOJ Continuity of Operations Overview (COOP)VOIP Jabber Phone and Messaging Application
2018 E2 Solution Traveler and Approver Training
2017 DEA Environmental Management System Awareness Training
Diligent professional exploring opportunities to contribute exceptional strengths with over 19 years experience in the financial services industry. Demonstrated exemplary organizational, interpersonal, and communication skills while supervising, training, and motivating team members to exceed expectations. Strong analytical, research, and problem solving skills while evaluating processes to ensure company standards and regulatory guidelines are met.
10/2016-present Customer Support Specialist Team Lead
08/2009-09/2016 Customer Support Specialist
09/2006-07/2009 Welcome Call/Customer Service Representative
06/2003-02/2006 Customer Service Team Lead
06/2001-05/2003 Sales and Service Representative
07/1999-05/2001 Credit Card Customer Service Representative
The program is called (AlQawi AlAmeen). It has been designed to be for fresh graduates. It contains 22 courses covering almost every area of the bank, while enhancing the soft skills and rotation within a number of divisions in the bank such as Treasury, Risk, Corporate, Compliance, Retail, and Finance departments. The length of the program is 8 months. It contains courses to be learned and practical training in the bank divisions.
Key responsibilities are as follows:
The responsibility that were assigned to me:
First, Fall 2014: MGH Boston, USA Job Title: Volunteer Assistant
Second, Fall 2017: Paulist Center in Boston USA. Job Title: Volunteering
Motivated sales professional with 3+ years sales representative experience. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.
Informed customers about billing procedures, processed payments and provided payment option setup assistance. Answered 50+ inbound calls per day and directed to designated individuals or departments. Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Maintained optimal financial controls by securing funds and making accurate transactions.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts
Responded to telephone inquiries from clients, vendors and the public. Answered and directed incoming calls using multi-line telephone system.
Provided information to callers and drafted office emails. Answered customers' questions and addressed problems and complaints via phone.
Educated customers on product and service offerings.
Answered patient questions regarding medication. Efficiently processed cash register transactions for new and refilled prescription orders.Prepared and submitted claims to insurance companies for payment.Successfully assisted customers with medical issues and provided valuable healthcare counseling.
Maintained friendly and professional customer interactions. Led sales calls with team members to establish sales and customer retention goals. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Energetic team player with great organizational skills. Professional and reliable offering more than 10 years experience in diverse office environments such as banking, human resources, design and print. Highly-creative, ambitious and hardworking.