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Skillful Case Manager resume

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Argentina Taylor James
Professional Summary

I am a highly motivated and compassionate psychology professional with career experiences that impact mental health and social services. My casework experience includes assisting patients with mental disorders and clients affected by disasters. I continue pursuing academic and practicum experiences that enable me to accurately diagnose and direct treatment for young adults with mental disorders. Ultimately, I plan to pursue a doctoral degree in mental health and open a clinic dedicated to treating children and young adults with mental disorders.

  • Executing experimental and observational methodology, surveying and sampling techniques
  • Developing and applying interventions plans
  • Identifying and reporting criminal behavior
  • Managing multiple complex cases effectively
  • Implementing crisis intervention techniques
  • Discerning and documenting patient behavioral challenges
  • Documenting and Managing Casework for Patients
  • Demonstrating interpersonal and listening skills
  • Employing critical thinking tactics
  • Engaging one-one and group presentation skills
  • Connecting and empathizing with clients and Children
  • Documenting written intervention plans
  • Planning and executing events to meet business objectives
  • Utilizing Microsoft Window Suite software
Work History
Caregiver SCS Agness, ORS
Disaster Case Manager II, 06/2018 to Current
Disaster & Humanitarian Service Houston, Texas
  • Manage 25-35 active cases of clients impacted by Hurricane Harvey Disaster 
  • Make referrals to social service agencies to assist clients with returning to their lifestyle prior to the disaster
  • Market the disaster recovery services and resources assistance to impacted citizens
  • Works directly in the implementation and monitoring of recovery plans for disaster survivors
  • Ensures that clients are meeting the required goals of disaster case management services
  • Network with organizations to guide client through sequence of delivery without duplication of benefits or services 
  • Prepare and makes case presentations on behalf of client
  • Actively participate in long-term recovery groups where such exist
Case Manager/ Child Care Worker, 06/2017 to 06/2018
Beal Counseling & Associates Houston, TX
  • Admitted new clients by reviewing records and applications; conducting orientations. 
  • Provided care to children with emotional disorders 
  • Assisted with patient treatments for bipolar disorder, clinical depression, anxiety disorders, schizophrenia disorders 
  • Prepared clients' discharge by reviewing and amplifying discharge plans 
  • Coordinated discharge and post-discharge requirements 
  • Performed orientation and training, and made resource referrals for patients' family members 
  • Maintained clients' records by reviewing case notes; logging events and progress.
Pasar Activity Specialist Intern, 08/2016 to 05/2017
Plano Independent School District Plano, TX
  • Assisted PASAR managers with planning and supervising extracurricular 
  • Assisted students with completing homework and learning computer programs in a structured safe environment. 
  • Modeled and use teachable moments to reinforce appropriate social skills and conflict resolution for students. 
  • Coordinated and managed art, music, and other activities designed to promote creativity, and critical thinking. 
  • Assisted site manager with arrival and departure procedures for students to promote accountability and security
Development Manager, 07/2015 to 06/2016
Freedom And Solutions, Inc. Richardson, TX
  • Identify and build relationships with local charities and shelters 
  • Manage 10 to 12 client representatives 
  • Conduct second round interviews of candidates 
  • Manage and report finances for inventory 
  • Coach management skills 
  • Conduct road trips and small group meetings 
  • Lead office impact meetings 
  • Teaching marketing skills and techniques to entry-level client representatives 
  • Train and mentor client representatives into event and development managers
Case Management Summer Intern, 05/2014 to 08/2015
CJC Educational Consultants Houston, TX
  • Assisted with the preparation of new client admissions by ensuring the documentation of records 
  • Assisted with the preparation of client discharges by reviewing and amplifying discharge plans 
  • Coordinating discharge and post-discharge requirements 
  • Helped identify social service resources for client referrals 
  • Assisted with maintaining client records by reviewing case notes; logging events and progress.
Master of Education: Clinical Mental Health Counseling (LPC) (NBCC), August 2019 - Present
Texas Southern University - Houston, TX
Bachelor of Science: Psychology, May 2017
University of Texas At Dallas - Richardson, Texas
  • Completed a Bachelors of Science Degree with a major and minor.
  • Earned a 3.3 GPA in a major and minor course work.

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Job-winning Case Manager resume

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Marnita Wilson
A position where my skills in research, communication, and a passion for law can assist in the protection of the public interest.
  • Salesforce                                          
  • Legal Solutions
  • Query
  • Toolshed
  • Chrome River (expense reports)
  • Concur (travel & expense reports)
  • iManage/iFile (document & email store management software)
  • MyCase  (case management software)
  • Typing 65 wpm
  • Mac computer usage 
  • Microsoft Office
  • LexisNexis
  • Westlaw
  • Box
  • Share Point
  • Google Suite
  • Smartsheet
Airbnb (Contract) San Francisco, CA Paralegal/Project Manager 06/2019 to 03/2020 Responsibilities include, but are not limited to: Manage all aspects of pre-litigation matters in collaboration with legal team. Attend Small Claims hearings on behalf of Airbnb. Research and investigate user disputes and efficiently summarize factual and statistical data relating to cases. Maintain and update case management, calendaring, litigation hold and other tracking systems.Review legal correspondence and draft internal reports and agreements. Partner with internal and external teams to respond to consumer complaints and demand letters and resolve those matters when possible. Effectively organize and maintain matter files. Identify, collect, and produce records and assist outside counsel in document collection and production for litigation, arbitration, subpoena and other document requests. Assist in gathering information, data and key documents from and interviewing key custodians. Negotiate settlement offers with outside counsel.
Uber Technologies Headquarters San Francisco, CA Assistant Litigation Paralegal (Contract) 06/2018 to 01/2019 Responsibilities included, but were not limited to: Supported the Employment Legal Department managing a high volume of unemployment claims caseload. Managed service of process and mail intake along with conducting background investigation and summarized information and findings. Maintained confidential files and record keeping systems. Communicated directly with various unemployment claims agencies. Updated legal library, referenced manuals, and resource materials. Managed day-to-day calendaring/docketing of case deadlines. Drafted correspondence and assisted in special projects. Participated in training and presentations. Prepared internal reports and playbooks. Implemented and refined internal processes and development.
Quinn Emanuel Urquhart & Sullivan, LLP San Francisco, CA Legal Secretary (Contract) 01/2018 to 05/2018 Responsibilities included, but were not limited to: Proactively and independently maintained the lawyers' calendars. This included maintaining a calendar of travel, meetings and/or other commitments. Prepared expense reports, made travel arrangements, answered phones, entered attorney's time, etc. E-filed documents in state courts. Maintained physical and electronic files in accordance. Prepared check requests. Provided assistance to other legal assistants and served as a designee for overflow work or provided coverage during another legal assistant(s) absence. 
Walt Disney Corporation / LucasFilm San Francisco, CA Legal Affairs Coordinator (Contract) 06/2017 to 10/2017 Responsibilities included, but were not limited to: Provided support to attorneys, paralegal and senior executives in the legal department.  Drafted, revised, redlined, distributed and/or executed various documents.  Created templates and presentations. Manually organized document binders. Maintained electronic records system. Scheduled and coordinated calendars. Managed incoming and outgoing mail and filing systems. Organized and set up conference calls and meetings involving individuals in multiple time zones.  Made travel arrangements for both domestic and international travel. Prepared and processed expense reports accurately and in a timely manner. Assisted with other administrative support responsibilities as needed for the legal team.
Siegel LeWitter Malkani Oakland, CA Legal Secretary (Contract) 11/2016 to 05/2017 Responsibilities included but are not limited to: Filed and e-filed in State, Federal and Appellate Courts. Prepared documents such as notice of depositions, subpoenas, charges for NLRB, etc. Prepared, edited, formatted and proofread complex legal pleadings, briefs, correspondence. Arranged for service and filing of documents, by mail, fax, overnight delivery, or messenger. Transcribed dictation. Assisted with trial preparation. 
Kaiser National Legal Department (Kaiser Permanente) Oakland, CA Legal Administrative Assistant IV (Contract) 12/2015 to 10/2016 Responsibilities included, but were not limited to: Supported the legal department and provided administrative support and project coordination for the department head, managers and staff members. Organized and assembled complex legal and other documents required for briefs, responses to State and Federal agencies, and subpoenas. Handled sensitive and confidential information. Answered phones, screened calls, and recorded and relayed messages. Interacted regularly with visitors and outside vendors. Interacted daily with Kaiser Permanente employees across multiple business units. Managed multiple calendars; scheduled and planned meetings. Made travel arrangements for the department head and other staff as needed. Managed expense reports through KPERS. Coordinated administrative workflow of the department; made recommendations as requested. Inputted data and maintained databases and document management systems; gathered and researched information. Maintained physical and electronic files in accordance. Performed other department specific duties as assigned.
Full Count Eviction Services Remote, CA Legal Case Manager (re-hired) 06/2015 to 12/2015 Responsibilities included, but were not limited to: Drafted complaints, writs of possession, summonses, defaults, posting order requests, memoranda to set cases for trial, prejudgment claims, and dismissals. Fax Filed documents with Superior Court; corresponded with civil clerks to obtain unlawful detainer statuses. Proofread, reviewed and verified work, resolving any errors. Maintained database of case information and transactions. Organized and prioritized completion of constant inflow of legal documents. Prioritized and managed heavy work flow without direct supervision. Calendared trial and hearing dates. Heavy client contacts via telephone and in person.
FERNS, ADAMS & ASSOCIATES Walnut Creek, CA Litigation Assistant / Post Judgment Coordinator 07/2014 to 06/2015 Responsibilities included, but were not limited to: Completed all post-judgment work on cases handled by the firm. Prepared and executed Abstracts of Judgment, Writs of execution, bank levies and wage garnishments.  Scheduled judgment debtor exams, prepared liens, subpoenas, bench warrants, and Demand in Escrow letters for title companies, etc. Handled general paralegal duties such as preparing judicial council forms, e-filing documents with the courts, legal calendaring, written and telephonic correspondence with clients, courts, and sheriffs.  Updated and maintained physical and electronic files. Completed billing and time sheets. Performed general office tasks, including greeting and directing clients/visitors, answering multi-line telephones and directing calls, copying, faxing, distributing mail, and maintaining office calendar.
United Airlines (Technical Operations) San Francisco, CA Analyst (Contract) 11/2013 to 05/2014 Responsibilities included, but were not limited to: Performed audits of aircraft records for completeness. Performed quarterly audits of records to ensure accuracy and integrity of paper vs. electronic files. Fulfilled internal and external records requests. Provided support for all internal and external company and Federal agency audits. 
Farber&Company Associates, P.C. Oakland, CA Litigation Assistant (Contract) 04/2013 to 07/2013 Responsibilities included, but were not limited to: Supported three attorneys in a civil litigation and worker's compensation practice dealing primarily with professional athletes. Conducted client intakes; prepared and executed subpoenas for medical records. Prepared and formatted pleadings; filed documents with the courts. Propounded and responded to discovery. Organized and maintained client files. Communicated directly with opposing counsel. Prepared and sent correspondence to opposing counsel and clients. Performed court research utilizing EAMS. Maintained legal and office calendars. Made travel arrangements. Performed other administrative tasks, including answering multiple phone lines, faxing, photo copying, and scanning documents.
The Shepherd Law Group Oakland, CA Paralegal 06/2012 to 04/2013 Responsibilities included, but were not limited to: Provided paralegal support on unlawful detainer and other general civil matters. Responsibilities included drafting complaints, writs of possessions, summons, defaults, "posting order " requests, memo to set case for trial requests, prejudgment claims, and dismissals. Propounded discovery including special interrogatories, form interrogatories, admissions, request for production of documents, and inspection requests. Scheduled inspections for discovery. Maintained legal calendar. Corresponded with opposing counsel. Organized and maintained case files. Corresponded with civil clerks and sheriff departments in regard to unlawful detainer cases, including eviction dates. Frequent in person and telephonic client contact. 
Full Count Eviction Services Pleasanton, CA Legal Processing Clerk / Case Manager 09/2010 to 04/2013 Responsibilities included, but were not limited to: Drafting complaints, writs of possession, summons, defaults, "posting order" requests, memo to set case for trial requests, prejudgment claims, and dismissals. Fax Filed documents in Superior Court; corresponded with civil clerks daily to obtain unlawful detainer statuses. Proofread, verified, and checked work for completeness and accuracy, resolving any errors. Maintained database of case information and transactions. Organized and prioritized completion of constant inflow of legal documents. Prioritized and managed heavy work flow without direct supervision. Calendared trial and hearing dates. Heavy client contacts via telephone and in person.
Education and Training
Associate of Arts: Administration of Justice 2019 Chabot College, Hayward, CA, United States
Associate of Arts: Liberal Arts: Social & Behavioral Sciences 2019 Chabot College, Hayward, CA, United States
Certificate - ABA Approved.: Paralegal 2017 John F. Kennedy University, Pleasant Hill, CA, U.S.
BACHELOR OF ARTS - ABA APPROVED: Legal Studies 2017 John F. Kennedy University, Pleasant Hill, CA, U.S.

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Experienced Case Manager resume

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Ashley Pfahler
Professional Summary
Professional social worker offering excellent communication and public relation skills. Offers guidance and empowers individuals to reach their goals and works with a high level of multicultural awareness and adaptability.
  • Staff education and training
  • Documentation proficiency
  • Group and individual instruction
  • Classroom management
  • Adult education
  • Program development and management
  • Curriculum development
  • Active listening skills
  • Computer literate
  • Skilled problem solver
  • Motivated team player
  • Natural leader-excellence driven
  • Professional phone etiquette
  • Project planning
  • Client assessments
  • Excellent communication skills
  • Public relations
  • Personable and approachable
  • Culturally-sensitive
  • Enthusiastic
  • Electronic record-keeping experience
  • Recruiting
  • Attention to detail
  • Critical thinking
  • Discharge Planning
  • Psycho-social resource linkage
  • Client advocacy
Work History
Case Manager, 03/2019 to Current
American Addiction CenterEtta, MS
  • Work with medical teams, patients and families to implement effective treatment plans.
  • Coordinate individualized discharge plans to manage safe transition back into community and home environments.
  • Deliver social work services to addiction population in residential settings.
  • Complete psychosocial evaluations and needs assessments.
  • Document case notes daily and coordinated follow-up for seamless case management.
  • Provide ongoing counseling to help patients deal with conditions and processes
  • Organize clinical documentation, treatment plans, and referrals.
Addiction Educator, 08/2017 to 01/2019
Family Resource Center - Oxford CampusOxford, MS
  • Interview and evaluate clients, including conducting safety and risk assessments, drug and alcohol assessments with the use of the SASSI instrument. 
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Provide crisis intervention and substance abuse services to clients in the community.
  • Conduct written reports and case summaries to comply with non-profit statistical data and policy procedures.
  • Collaborate with courts, probation officers, law enforcement and community providers to provide optimal services to our clients. 
  • Spearhead and conduct community outreach efforts monthly.
  • Developed goal-oriented psycho-educational groups to improve clients' level of functioning.
  • Strategized with addiction team to prevent inmate diversion, abuse and recidivism.
  • Developed and implemented treatment plans and modified when needed.
  • Observed and monitored client behavior and responses to treatment.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy.
  • Utilized WRAP Plan with clients.
Intern-Medical Social Worker, 05/2017 to 08/2017
Baptist Memorial HospitalNew Albany
  • Interviewed and evaluated clients, includes conducting safety and risk assessments. 
  •  Supplied crisis intervention and substance abuse referrals to patients.
  • Closely work with all medical staff in pursuit of developing an accurate discharge plan for patients.
  • Advocated and broker for patient services. Resource linkage requires strong oral and written communication skills in order to establish needed services.
  • Built and maintained a positive working relationship with all staff, as well as, community resource agencies. It is essential when advocating and linking patients to services. We want to make sure that we maintain a high level of care for our patients as well as maintain a consistent, professional reputation with our community resource agencies.  
  • Wrote reports and case summaries and compiled work records.
  • Taught patients how to apply for insurance and prescription programs.
  • Assess and evaluate suicidal ideation referrals to reduce the risk of self-harm and suicide.
  • Coordinated patient care from pre-admission to post-discharge follow-up.
Facilitator, 09/2015 to 05/2017
University of MississippiTupelo, Mississippi
  • Established and maintained distance learning connection through adobe connect in classrooms.
  • Effectively communicated with all staff for optimal work flow.
  • Maintained student attendance paperwork and record keeping. 
  • Answered and managed incoming and outgoing calls while recording accurate messages.
Regional Secretary Principal, 06/2012 to 09/2015
Lee County Child Protective ServicesTupelo, Mississippi
  • Regional level-administrative duties
  • Managed nine counties in which I was responsible for tracking various monthly reports for all nine counties.
  • Effectively communicated and maintained positive working relations with all area social work supervisors along with family protection specialists to ensure problems were solved quickly and reports were completed before the deadline, in which I excelled at.
  • Participated in Permanency Round Tables where various workers within our state would meet to collaborate and develop new permanency plans on difficult cases.
  • Leader of establishing Christmas sponsors for children in foster care, as well as, prevention cases. 
  • Volunteered at Independent Living Retreats.
  • Worked at resource parent recruitment events.
  • Worked at PATH training for resource parents. 
Clerk Typist Senior, 12/2010 to 05/2012
Lee County Child Protective ServicesTupelo, Mississippi
  • Compiled annual record data for end of fiscal year budgets. 
  • Obtained signatures for financial documents and internal and external invoices.
  • Processed client rebate reconciliation, reporting and check requests. Bookkeeping.
  • Opened and properly distributed incoming mail.
  • Ordered and distributed office supplies while adhering to agency guidelines.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Screened all visitors and directed them to the correct employee or office.
  • Drafted biweekly time sheets for 30 + employees.
Clerk, 08/2008 to 12/2010
Lee County Child Support EnforcementTupelo, Mississippi
  • Liaison between client, worker and staff attorney.
  • Accepted and recorded client child support payments for license reinstatement.
  • Provided child support income verification to income based apartment complex facilities, social security office, and medicaid regional office.
  • Conducted daily Post Office inquiries to verify client addresses for court summons procedures.
  • Opened and properly distributed incoming mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Screened all visitors and directed them to the correct employee or office.
Master of Social Work: Social Work, 2019
Union University - Germantown - Germantown, TN
  • GPA 4.0
  • Member of Phi Alpha, Eta Phi Chapter at Union University
  • Majored in Master of Social Work
Bachelor of Science: Social Work, 2017
University Of Mississippi - Tupelo
  • Graduated Summa Cum Laude
  • GPA 3.92
  • Vice President of Student Social Work Organization
  • Recipient of Lyceum Scholarship
  • Recipient of Osher Scholarship
  • Recipient of Regional Scholarship
  • Recipient of Phi Theta Kappa Scholarship
  • Membership in Alpha Sigma Lambda
  • Membership in Phi Alpha (social work)
  • Membership in Golden Key International Honor Society
  • Membership in Gamma Beta Phi
  • Membership in Alpha Lambda Delta
Associate of Arts: Social Work, 2016
Itawamba Community College - Tupelo, Mississippi

GPA 4.0

Member of Phi Theta Kappa

  • Spearheaded a back to school "Kids Health Fair Fun" at FRC in July 2018. We partnered with Magnolia Health to offer free yearly screenings, back to school supplies, food, and fun exercises. In addition, other community agencies were present to offer families access to all resources in the community. 
  • As the Vice President over the Student Social Work Organization (SSWO), I developed and implemented Kid Fest 2016 at Veterans Park, which resulted in over a thousand participants having access to free food and games for the whole family. 
  • Fed over 25 families for Thanksgiving 2015.
  • SSWO sponsored a sibling group of four for Christmas.
  • Raised over approximately 2,000 dollars for community outreach projects during my leadership with Student Social Work Organization. 
  • Successfully received sponsors for approximately 150 children involved in Lee County foster care system.
Professional License

* Took the ASWB Social Work Boards March 2019 and passed. I will receive my social work license number within the next month from Mississippi Board of Examiners.


Dr. Debra Moore, Supervisor- 662-678-6430

Dr. Collin Billingsley, Supervisor- 662-523-1524

Lesa McGillivray, Colleague- 662-296-1040