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Summary
Sales and Marketing Professional driven to exceed sales goals and build long-term relationships with customers. Creates a positive event experience through high-quality customer care by identifying customer needs, delivering solutions and exceeding expectations to ensure customer satisfaction and increase future revenue opportunities.
Skills
  • Superior Communication Skills
  • Dependable and Reliable
  • Exceptional Organization Skills
  • Customer Satisfaction 
  • Resolution-oriented
  • Lead Development
  • Strategic Marketing 
  • Team Building and Leadership Experience
  • Knoledge of Assisted Living Licensure Standards
  • Established Community Relationships
  • Experienced CRM Systems
  • Professional Networking
  • Public Speaking
  • Cheerful and Energetic
  • Computer Proficient
Experience
Sales Executive 01/2019 to Current Diakont Advanced Technologies Houston, TX
  • Maintain up-to-date knowledge base of technical details of company robotic products and services
  • Manage CRM to progress sales cycle and identify new business opportunities
  • Ensure cusomer satisfaction throughout the sales cycle
  • Support company marketing efforts through active participation in industry trade shows and conferences
  • Complete trip reports, expense reports and other associated documentities of activities in the field.  
Community Relations Director 07/2018 to 01/2019 Park Creek Independent Living Cypress, TX
  • Provide tours of the community to potential residents and their families and assist them with resolving conflicts and issues related to move in process 
  • Handle all incoming inquiry calls and provide consistent follow up to progress the sale to close
  • Maintain Sales Database in CRM to sustain qualified lead activity
  • Conducts strategic external sales calls to build relationships that will generate professional referrals through monthly marketing events and presentations to promote the community
    Reviews industry trends and implements a quarterly marketing and sales plan; adjustments marketing plan for maximum effectiveness
Director of Sales and Marketing 10/2017 to 06/2018 Spring Cypress Assisted Living and Memory Care Cypress, TX
  • Initated strategic grassroots outreach objectives and executed multi-media advertising to increase community awareness and branding of new community.
  • Created all new prospect inquires and guided prospects through the sales process resulting in 45% pre-open occupancy within 7 months.
  • Managed all prospect and professional contacts by utilizing Customer Relationship Management software.
  • Executed sales and marketing plan by creating, promoting, organizing and facilitating events successfully within budget expectations.
  • Identified and estabilished relationships with key referral partners within the community both medical and non-medical to generate post opening referrals and future opportunities.
Residential Administrator 12/2015 to 07/2017 Nexus Neurorecovery Center Conroe, TX
  • Oversee daily operations of Residential Assisted Living Facilities in maintaining a safe home-like environment and optimum quality of care for patients by managing census based staffing needs, supervising patient care, financial management of facility budget, providing assignments, supervision and assistance with all activities of the program.
  • Created and implemented systems and procedures to facilitate effective daily operations.
  • Responsible for compliance with all applicable licensing standards for the facilities.
  • Collaborated with interdisciplinary clinical treatment team to ensure exceptional patient outcomes.
Family Ambassador 08/2015 to 12/2015 Silverado The Woodlands Memory Care Community The Woodlands, TX
  • Promote Silverado programs and services to prospective residents, clients, and their families from first call to initiation of services; including permanent placement in community, short-term stay, day service, comprehensive assessment, care management services and/or home care services.
  • Increased census from 83% to 98% and maintained average of 94% for 3 months by creating and implementing Quarterly Strategic Marketing Plan by facilitating weekly marketing meetings with Leadership Team.
  • Maintained and managed database of prospective families and provided weekly reports of sales and marketing activities.
Case Manager 11/2013 to 08/2015 Nexus Neurorecovery Center Conroe, TX
  • Directing and coordinating the functions and activities of healthcare services and discharge planning with a multidisciplinary team.
  • Facilitating communication and coordination between the multidisciplinary team, patient and family in the treatment plan.
  • Establishing a positive relationship with payor sources and initiating necessary documentation for re-authorization of the resident's continued stay.
Marketing Liaison 10/2009 to 11/2013 Nexus Neurorecovery Center Conroe, TX
  • Generating revenue by establishing and cultivating professional relationships with key decision makers to generate patient referral opportunities; performed clinical assessments for patient referrals to determine appropriateness and acceptance of potential patients for admission.
  • Conducting presentation and attending conferences professional networking meetings to promote the facility and the services we provide Creating and maintaining relationships within a network of community organizations and resources.
Education and Training
Bachelor of Science: General Studies, Special Education, Early Childhood Education, Geology 2013 Sam Houston State University Huntsville, TX

This resume is created in 7 minutes.
Summary
Casework setting experience included homeless shelter, Career Center, workplaces, and residences. Social services professional talented at setting clients at ease and structuring action plans around each client's strengths. Adept at handling the stressful demands of working with marginalized people. Specialized in providing employment services to low-income and single parent families. Excelled at identifying barriers and documenting cases. Worked with great care and strived to find the healthiest solutions possible for all individuals and family members based on System Theory Model. Compassionate and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.
Skills
Natural leader Empathetic and active listener Strong verbal communication Homeless / dual diagnosed populations Program development Community outreach and resources Collaborative team member
Education and Training
Master of Social Work, Social Work 2018 University of Southern California － Los Angeles, CA, United States
Master of Divinity, Theology 2016 George W. Truett Theological Seminary － Waco, TX, United States
Bachelor of Science, Occupational Education 2001 Wayland Baptist University － Plainview, TX,, United States
Experience
WorkForce Development Specialist Apr 2008 to Sep 2011
 Missouri Career Center － Springfield, MO

Interviewed job seekers to access, enroll, and refer them to appropriate services Identified factors which may have contributed to employment issues Provided guidance and counseling for participants experiencing barriers to employment Worked with clients to overcome barriers to employment Trained job seekers on job search tools/strategies and using resource rooms Administered, scored, and interpreted appropriate vocational tests Referred participants to job openings and other employment opportunities Helped clients meet eligibility requirements to obtain funding for education Utilized a variety of computer software applications.
Case Manager Feb 2005 to Mar 2008
 The Kitchen, Inc － Springfield, MO

Provided on-going case management to individuals seeking temporary shelter Conducted intake interviews and Orientation Class for incoming residents Collaborated with social workers, and mental health professionals to create support teams for clients Brokered relationships between clients and members of community Initiated, and organized transportation for shelter residents to have access to employment opportunities Worked to connect homeless veterans to appropriate resources Helped design and lead classes for residents Provided supervision of homeless shelter as called on by Director of Social Services Assisted clients in applying for low-income housing programs Assisted in creation of discharge plan and reintegration into community Conducted follow-up visits with clients Developed comprehensive community resource guide Provided supervision of two Social Work interns.
Accomplishments

Developed format for case managers to report client progress in case notes which combined host organization, state, and federal standards for reporting. Developed transportation service for homeless job seekers to travel back and forth to One-Stop Career Center and other employment opportunities. Worked with staff member and employers to develop Alternative Work Experience (AWEP) and Community Work Experience (CWEP) activities for underserved populations to prepare them for employment positions in the community.

Community Service

Began as an entry level volunteer at Lifebuilders Ministries, Inc., a Christ-centered, 501 C 3 nonprofit organization, which exists to heal broken lives through planting churches, teaching life skills, providing resident safety intervention, conflict mediation counseling, mentoring, educating, and providing benevolence to low-income multi-housing residents in Southwest Missouri. Soon afterward, was asked to oversee one of the ministry sites and consult regarding development of participants, and programs.

This resume is created in 7 minutes.
Summary
Organized individual Work in a fast paced team environment actively, attentively, and effectively communicate, both verbally and in writing with a broad range of customers, Recognize and respect cultural differences and provide culturally appropriate services .Deal with change and ambiguity Learn and apply new knowledge. Adapt to new computer software and applications
Skills
  • Creative and innovative 
  • Excellent analytical skills 
  • Strong drive to success 
  • Goal-oriented and Results driven Organized  
  • Outstanding organizational skills 
  • Charismatic leadership 
  • Active listener - Willing to learn and listen 
  • Communication and 
  • Team Lead abilities Adaptability tolerance 
  • Microsoft Word
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft PowerPoint
  • Microsoft Access
  • Quick Book
  • Installation,networking skills Configuration
  • Troubleshooting, 
Experience
Community Outreach Manager 08/2016 to 08/2017 CommonBond Communities Saint Paul, MN
Duties include Provide families with information about community resources, assist them in accessing services, and provide follow-up up to ensure that family needs are met. Assist in developing and facilitating parent groups and workshops. Plan and conduct meetings with parents, staff and/or community agencies and schools. Provide limited information referral and advocacy to link clients to appropriate services in a timely matter,Recruit new families and support them to participate in program activities through community outreach, quality relationships and program based activities with diverse cultures. And Distribute flyers to promote community events.
​
Case Manager Assistant 07/2014 to 08/2016 Sanford Hospital Fargo, ND Responsibilities: work Under the supervision of the RN Care Manager,assistant and performs essential duties to the provision of Care Management for Sanford Hospital and its affiliates (the Organization) Assistant and implement patient discharge plans with coordination of clinical utilization review, and makes third-party payer notifications in support of nursing and social work staff on the Care Management team. also interacts with representatives from insurance companies, health maintenance organizations, home care agencies, skilled nursing facilities, durable medical equipment companies, and transportation agencies. Participate in the continuous quality improvement process. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventive maintenance. 
Mental Health Case Manager 05/2014 to 06/2015 Supportive Living Solutions Mpls, MN Provide services to adults with mental illness in their home, or in other community settings that focus on basic living and social skills training and community intervention. (95%) a. Provide culturally competent services utilizing Illness, Management and Recovery (IMR) intervention protocols that promote recovery from illness and improved functioning. Prepare and complete mandated documentation within prescribed timelines including intake assessments, functional assessments, individual treatment plans, progress notes, safety assessments and periodic evaluation. Assist the client in arranging crisis assessment, intervention and stabilization services. Coordinate services with the client's other mental health service providers, such as case manager, upon consent of the client. Develop treatment plans and goals with the client seeking services. Assess functioning impairments through the functional assessment tool. Offer individual and group interventions and meet weekly client encounter targets. 
Eligibility Case Manager 05/2013 to 06/2014 Cass County Fargo, MN Responsibilities include: Determine client eligibility for multiple federal, state, and local public assistance programs; recalculate ongoing benefit amounts required by changes in client status by reviewing, and verifying client information, preparing budgets and related documents, and calculating benefit amounts in accordance with benefit standards Use a variety of county and state computer systems to access client and case data; enter data, process, approve, and issue benefits; access manuals, guides, and other policy/program-related resources Communicate complex program requirements, expectations, and timeframes to a diverse range of clients in person, over the phone, and in writing; communicate eligibility determinations and explain program guidelines to clients; refer clients to additional community resources as appropriate Serve as a central point of communication for partner agencies such as Childcare Assistance and Employment Services; communicate program information to external providers.
Property Manager 01/2011 to 03/2013 AEON MANAGEMENT Minneapolis, MN Manage and direct the property management team. Maintain asset by scheduling staff work, apartment preparation, property maintenance, special projects, etc. Collect and process monthly rent payments promptly and as directed by the Corporate  Office. Generate late rent letters and file unlawful detainers as appropriate. Establish and maintain positive resident relations, effective communications, manage resident concerns, problem-solving, etc Oversee property purchasing including order supplies, verify and approve invoices for timely payment, etc. Maintain working knowledge of site inventory. Oversee new lease and lease renewal processes. Participate and oversee all marketing. Show and lease apartments to prospective residents. Effectively use YARDI (property management) Monitor budget throughout the year ensuring compliance. 
Family Case Manager 05/2008 to 10/2010 Lifetrack Resources, Inc St. Paul, MN Conduct weekly home visits to assigned caseload to promote positive parenting, child and home safety and child development.Address family basic needs, stability, and parent education and provide service coordination, conduct weekly home visits to assigned caseload to promote positive parenting, child and home safety and child development.Address family basic needs, stability, and parent education and provide service coordination, support and advocacy services to families. Service will include determining goals with the family, locating/referring to appropriate resources and helping the family connect with and learn to use the needed services.Use curriculum as required by program guidelines.Assist in enrolling all preschool eligible children in an appropriate educational setting.Maintain records and reports as required by the agency, adhering to agency policies and administrative directives.Regularly participate in reflective practice case review with a consultant.Participate in program, agency and community meetings as appropriate.
Education and Training
ASSOCIATE OF ARTS: HUMAN SERVICES 2013 Inver Hills Community College Inver, Minnesota HUMAN SERVICES
HUMAN SERVICES 2019 Metro State University St Paul, Minneapolis HUMAN SERVICES
HIGH SCHOOL DIPLOMA 2008 HIGHT SCHOOL
Lincoln international High School Minneapolis, Minnesota
Skills
analytical skills, book, Counseling, client, Clients, documentation, English, Focus, forms, HIPAA regulations, leadership, Team Lead, meetings, Memory, Microsoft Access, Microsoft Excel, mail, Microsoft outlook, Microsoft PowerPoint, Microsoft Word, Modems, communicator, networking, note taking, organizational skills, organizing, progress, Project coordination, quality, Quick Book, Read, recruitment, requirement, sales, surveys, Telephone, phone, Troubleshooting, workshops

This resume is created in 7 minutes.
Summary
A position where my skills in research, communication, and a passion for law can assist in the protection of the public interest.
Skills
  • Salesforce                                          
  • Legal Solutions
  • Query
  • Toolshed
  • Chrome River (expense reports)
  • Concur (travel & expense reports)
  • iManage/iFile (document & email store management software)
  • MyCase  (case management software)
  • Typing 65 wpm
  • Mac computer usage 
  • Microsoft Office
  • LexisNexis
  • Westlaw
  • Box
  • Share Point
  • Google Suite
  • Smartsheet
Experience
Airbnb (Contract) San Francisco, CA Paralegal/Project Manager 06/2019 to 03/2020 Responsibilities include, but are not limited to: Manage all aspects of pre-litigation matters in collaboration with legal team. Attend Small Claims hearings on behalf of Airbnb. Research and investigate user disputes and efficiently summarize factual and statistical data relating to cases. Maintain and update case management, calendaring, litigation hold and other tracking systems.Review legal correspondence and draft internal reports and agreements. Partner with internal and external teams to respond to consumer complaints and demand letters and resolve those matters when possible. Effectively organize and maintain matter files. Identify, collect, and produce records and assist outside counsel in document collection and production for litigation, arbitration, subpoena and other document requests. Assist in gathering information, data and key documents from and interviewing key custodians. Negotiate settlement offers with outside counsel.
Uber Technologies Headquarters San Francisco, CA Assistant Litigation Paralegal (Contract) 06/2018 to 01/2019 Responsibilities included, but were not limited to: Supported the Employment Legal Department managing a high volume of unemployment claims caseload. Managed service of process and mail intake along with conducting background investigation and summarized information and findings. Maintained confidential files and record keeping systems. Communicated directly with various unemployment claims agencies. Updated legal library, referenced manuals, and resource materials. Managed day-to-day calendaring/docketing of case deadlines. Drafted correspondence and assisted in special projects. Participated in training and presentations. Prepared internal reports and playbooks. Implemented and refined internal processes and development.
Quinn Emanuel Urquhart & Sullivan, LLP San Francisco, CA Legal Secretary (Contract) 01/2018 to 05/2018 Responsibilities included, but were not limited to: Proactively and independently maintained the lawyers' calendars. This included maintaining a calendar of travel, meetings and/or other commitments. Prepared expense reports, made travel arrangements, answered phones, entered attorney's time, etc. E-filed documents in state courts. Maintained physical and electronic files in accordance. Prepared check requests. Provided assistance to other legal assistants and served as a designee for overflow work or provided coverage during another legal assistant(s) absence. 
Walt Disney Corporation / LucasFilm San Francisco, CA Legal Affairs Coordinator (Contract) 06/2017 to 10/2017 Responsibilities included, but were not limited to: Provided support to attorneys, paralegal and senior executives in the legal department.  Drafted, revised, redlined, distributed and/or executed various documents.  Created templates and presentations. Manually organized document binders. Maintained electronic records system. Scheduled and coordinated calendars. Managed incoming and outgoing mail and filing systems. Organized and set up conference calls and meetings involving individuals in multiple time zones.  Made travel arrangements for both domestic and international travel. Prepared and processed expense reports accurately and in a timely manner. Assisted with other administrative support responsibilities as needed for the legal team.
Siegel LeWitter Malkani Oakland, CA Legal Secretary (Contract) 11/2016 to 05/2017 Responsibilities included but are not limited to: Filed and e-filed in State, Federal and Appellate Courts. Prepared documents such as notice of depositions, subpoenas, charges for NLRB, etc. Prepared, edited, formatted and proofread complex legal pleadings, briefs, correspondence. Arranged for service and filing of documents, by mail, fax, overnight delivery, or messenger. Transcribed dictation. Assisted with trial preparation. 
Kaiser National Legal Department (Kaiser Permanente) Oakland, CA Legal Administrative Assistant IV (Contract) 12/2015 to 10/2016 Responsibilities included, but were not limited to: Supported the legal department and provided administrative support and project coordination for the department head, managers and staff members. Organized and assembled complex legal and other documents required for briefs, responses to State and Federal agencies, and subpoenas. Handled sensitive and confidential information. Answered phones, screened calls, and recorded and relayed messages. Interacted regularly with visitors and outside vendors. Interacted daily with Kaiser Permanente employees across multiple business units. Managed multiple calendars; scheduled and planned meetings. Made travel arrangements for the department head and other staff as needed. Managed expense reports through KPERS. Coordinated administrative workflow of the department; made recommendations as requested. Inputted data and maintained databases and document management systems; gathered and researched information. Maintained physical and electronic files in accordance. Performed other department specific duties as assigned.
Full Count Eviction Services Remote, CA Legal Case Manager (re-hired) 06/2015 to 12/2015 Responsibilities included, but were not limited to: Drafted complaints, writs of possession, summonses, defaults, posting order requests, memoranda to set cases for trial, prejudgment claims, and dismissals. Fax Filed documents with Superior Court; corresponded with civil clerks to obtain unlawful detainer statuses. Proofread, reviewed and verified work, resolving any errors. Maintained database of case information and transactions. Organized and prioritized completion of constant inflow of legal documents. Prioritized and managed heavy work flow without direct supervision. Calendared trial and hearing dates. Heavy client contacts via telephone and in person.
FERNS, ADAMS & ASSOCIATES Walnut Creek, CA Litigation Assistant / Post Judgment Coordinator 07/2014 to 06/2015 Responsibilities included, but were not limited to: Completed all post-judgment work on cases handled by the firm. Prepared and executed Abstracts of Judgment, Writs of execution, bank levies and wage garnishments.  Scheduled judgment debtor exams, prepared liens, subpoenas, bench warrants, and Demand in Escrow letters for title companies, etc. Handled general paralegal duties such as preparing judicial council forms, e-filing documents with the courts, legal calendaring, written and telephonic correspondence with clients, courts, and sheriffs.  Updated and maintained physical and electronic files. Completed billing and time sheets. Performed general office tasks, including greeting and directing clients/visitors, answering multi-line telephones and directing calls, copying, faxing, distributing mail, and maintaining office calendar.
United Airlines (Technical Operations) San Francisco, CA Analyst (Contract) 11/2013 to 05/2014 Responsibilities included, but were not limited to: Performed audits of aircraft records for completeness. Performed quarterly audits of records to ensure accuracy and integrity of paper vs. electronic files. Fulfilled internal and external records requests. Provided support for all internal and external company and Federal agency audits. 
Farber&Company Associates, P.C. Oakland, CA Litigation Assistant (Contract) 04/2013 to 07/2013 Responsibilities included, but were not limited to: Supported three attorneys in a civil litigation and worker's compensation practice dealing primarily with professional athletes. Conducted client intakes; prepared and executed subpoenas for medical records. Prepared and formatted pleadings; filed documents with the courts. Propounded and responded to discovery. Organized and maintained client files. Communicated directly with opposing counsel. Prepared and sent correspondence to opposing counsel and clients. Performed court research utilizing EAMS. Maintained legal and office calendars. Made travel arrangements. Performed other administrative tasks, including answering multiple phone lines, faxing, photo copying, and scanning documents.
The Shepherd Law Group Oakland, CA Paralegal 06/2012 to 04/2013 Responsibilities included, but were not limited to: Provided paralegal support on unlawful detainer and other general civil matters. Responsibilities included drafting complaints, writs of possessions, summons, defaults, "posting order " requests, memo to set case for trial requests, prejudgment claims, and dismissals. Propounded discovery including special interrogatories, form interrogatories, admissions, request for production of documents, and inspection requests. Scheduled inspections for discovery. Maintained legal calendar. Corresponded with opposing counsel. Organized and maintained case files. Corresponded with civil clerks and sheriff departments in regard to unlawful detainer cases, including eviction dates. Frequent in person and telephonic client contact. 
Full Count Eviction Services Pleasanton, CA Legal Processing Clerk / Case Manager 09/2010 to 04/2013 Responsibilities included, but were not limited to: Drafting complaints, writs of possession, summons, defaults, "posting order" requests, memo to set case for trial requests, prejudgment claims, and dismissals. Fax Filed documents in Superior Court; corresponded with civil clerks daily to obtain unlawful detainer statuses. Proofread, verified, and checked work for completeness and accuracy, resolving any errors. Maintained database of case information and transactions. Organized and prioritized completion of constant inflow of legal documents. Prioritized and managed heavy work flow without direct supervision. Calendared trial and hearing dates. Heavy client contacts via telephone and in person.
Education and Training
Associate of Arts: Administration of Justice 2019 Chabot College, Hayward, CA, United States
Associate of Arts: Liberal Arts: Social & Behavioral Sciences 2019 Chabot College, Hayward, CA, United States
Certificate - ABA Approved.: Paralegal 2017 John F. Kennedy University, Pleasant Hill, CA, U.S.
BACHELOR OF ARTS - ABA APPROVED: Legal Studies 2017 John F. Kennedy University, Pleasant Hill, CA, U.S.

This resume is created in 7 minutes.
Summary
Social Worker with three years of experience in Child Protective service providing intensive services to children and family with the ability to communicate with persons from a range of social, cultural, and economic backgrounds. Very seasoned, specializing in situational assessments, conflict resolution and effective communication. Compassionate social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.
Skills
  • Behavioral therapy
  • Structural family therapy
  • Attentive listener
  • Empathetic
  • Family maintenance
  • Strong communicator
  • Detail-oriented
  • Team player
  • Excellent interpersonal skills
  • Patient-centered care
  • Natural leader
  • Family therapy
  • Staff development
Experience
Social Worker/Investigator | 02/2014 to 05/2018 Robeson County Department of Social Services - Lumberton, NC
  • Conducted child abondonment and abuse investigations
  • Administered education and preventive services to client families on a regular basis
  • Perfomed routine and special oversight for family court procedures
  • Design and implemented plans to ensure safety of children whom may have been at risk
  • Worked in partnership with community agencies to assist families in attaining optmum fuctioning.
  • Educated residents and families regarding other community resorces 
  • Maintained through case history and wrote detailed reports
Case Manager Social Worker | 05/2018 to Current Robeson County Department of Social Services - Lumberton, NC
  • Wrote petitions, court reports, case plans and other legal documents.
  • Interviewed clients in their home for home study assessments to assist the courts with custody decisions.
  • Assessed patient and delivered comprehensive case management services.
  • Communicated with public social and welfare agencies to obtain and provide information.
  • Interviewed clients individually and with families to determine what services would best address their needs.
  • Evaluated and addressed individual client needs and concerns.
Education and Training
University of North Carolina - - Pembroke, North Carolina | | Bachelor Social Work, December 2013 Social Work

This resume is created in 7 minutes.
Professional Summary

Diligent Nursing professional with demonstrated background of success in emergency patient care. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment.

Skills
  • Individual Contributor
  • General work is self-directed and not prescribed
  • Works with less structure, more complex issues
  • Serves as a resource to others
  • Assesses and interprets customer needs and requirements
  • Identifies solutions to non-standard requests and problems
  • Solves moderately complex problems and/or conducts moderately complex analyses
  • Works with minimal guidance; seeks guidance on only the most complex tasks
  • Translates concepts into practice
  • Provides explanations and information to others on difficult issues
  • Coaches, provides feedback, and guides others
  • Acts as a resource for others with less experience
Work History
04/2017 to Current
Registered Nurse Case Manager Optum Services Inc – Sharonville, OH
  • Telephonically assessing, planning, implementing and coordinating all case management activities associated with injured members to evaluate the medical and disability needs of clients and facilitate patient's appropriately in a timely manner to return to work.
  • Evaluate and coordinate medical and rehabilitative services using cost containment strategies.  Planning proactive courses of action to address issues presented to enhance the injured members short- and long-term outcomes.
  • Counseled and educated patients about health issues and wellness. Expertise in HF, COPD, CAD, DM, and Asthma.
  • Monitor, evaluate, and document case management activities and outcomes including, but not limited to, case management approaches, over or under utilization, inappropriate care, effective treatment, permanent or temporary loss of function, failed or premature return to work, and non-compliance.
09/2013 to 04/2017
ER/ICU/NICU/PICU/MED-TELE/MED-SURG/PEDIATRICS RN Rio Grande Regional Medical Center – McAllen, Texas
  • Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.
  •  Acted as charge nurse on emergency room floor
  • Developed and implemented nursing care plans.
  • Oversaw the training of numerous  students annually.
  • Developed patient care plans, including assessments, evaluations and nursing diagnoses.
  • Performed basic physical assessments of newborns and infants.
  • Delegated staff nurse duties.
  • Ensured efficacy of treatments through monitoring of treatment regimens.
  • Followed infection control procedures.
  • Assisted patients with daily functions.
  • Assessed, evaluated and cared for neonate and pediatric patients.
  • Made appropriate interventions by reading and interpreting fetal heart monitors.
01/2015 to 04/2017
Emergency Room Registered Nurse Valley Baptist Medical Center – Harlingen , Texas
  • Effectively supervised numerous LVNs, MAs and non-clinical staff.
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases.
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans.
  • Instructed patients and family members on proper discharge care.
  • Closely monitored acute conditions.
  • Initiated hospital-wide study to identify areas for process improvement.
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Contributed substantially to successful department JCAHO accreditation.
  • Ensured HIPAA compliance.
08/2011 to 09/2013
Emergency Room Registered Nurse Valley Regional Medical Center – Brownsville, Texas
  • Assess patient's health, as well as detecting changes in symptoms, health or pain, and knowing when action is necessary.
  • Sympathetic to a patient's needs, and able to deal with people in various states of pain, trauma and tragedy.
  • Self-directed with astute judgment skills. High level of personal accountability.
  •  Face urgent, life-or-death situations almost daily. Being able to function in emergency situations is necessary.
  • Communicate directly with patients who are scared, in pain or in shock.
  • Patient listener and good communicator to help keep everyone calm and help everyone understand the situation.
Education
Expected in 06/2020
Master of Science in Nursing - Family Nurse Practitioner: Nursing
 The University Of Texas Rio Grande Valley - Edinburg, TX
Bachelor of Science: Nursing The University of Phoenix - Phoenix, AZ 85034
Associate of Applied Science: Nursing The University of Texas at Brownsville - Brownsville, Tx 78520
Associate of Arts: Nursing The University of Texas At Brownsville - Brownsville, TX 78520
Certifications/Licenses
  • Basic Life Support (BLS) Certification 2020 
  • Pediatric Advanced Life Support (PALS ) Certification 2020
  • Advanced Cardiac Life Support (ACLS) Certification 2020
  • Registered Nurse in Texas, License number 805858, 2020
  • Registered Nurse in California, License number 5, 2020
  • Registered Nurse in Connecticut, License number 145958, 2020
  • Registered Nurse in Georgia, License number RN273609, 2020
  • Registered Nurse in Minnesota, License number , 2020

This resume is created in 7 minutes.
Summary
A position where my skills in research, communication, and a passion for law can assist in the protection of the public interest.
Skills
  • Salesforce                                          
  • Legal Solutions
  • Query
  • Toolshed
  • Chrome River (expense reports)
  • Concur (travel & expense reports)
  • iManage/iFile (document & email store management software)
  • MyCase  (case management software)
  • Typing 65 wpm
  • Mac computer usage 
  • Microsoft Office
  • LexisNexis
  • Westlaw
  • Box
  • Share Point
  • Google Suite
  • Smartsheet
Experience
Airbnb (Contract) San Francisco, CA Paralegal/Project Manager 06/2019 to 03/2020 Responsibilities include, but are not limited to: Manage all aspects of pre-litigation matters in collaboration with legal team. Attend Small Claims hearings on behalf of Airbnb. Research and investigate user disputes and efficiently summarize factual and statistical data relating to cases. Maintain and update case management, calendaring, litigation hold and other tracking systems.Review legal correspondence and draft internal reports and agreements. Partner with internal and external teams to respond to consumer complaints and demand letters and resolve those matters when possible. Effectively organize and maintain matter files. Identify, collect, and produce records and assist outside counsel in document collection and production for litigation, arbitration, subpoena and other document requests. Assist in gathering information, data and key documents from and interviewing key custodians. Negotiate settlement offers with outside counsel.
Uber Technologies Headquarters San Francisco, CA Assistant Litigation Paralegal (Contract) 06/2018 to 01/2019 Responsibilities included, but were not limited to: Supported the Employment Legal Department managing a high volume of unemployment claims caseload. Managed service of process and mail intake along with conducting background investigation and summarized information and findings. Maintained confidential files and record keeping systems. Communicated directly with various unemployment claims agencies. Updated legal library, referenced manuals, and resource materials. Managed day-to-day calendaring/docketing of case deadlines. Drafted correspondence and assisted in special projects. Participated in training and presentations. Prepared internal reports and playbooks. Implemented and refined internal processes and development.
Quinn Emanuel Urquhart & Sullivan, LLP San Francisco, CA Legal Secretary (Contract) 01/2018 to 05/2018 Responsibilities included, but were not limited to: Proactively and independently maintained the lawyers' calendars. This included maintaining a calendar of travel, meetings and/or other commitments. Prepared expense reports, made travel arrangements, answered phones, entered attorney's time, etc. E-filed documents in state courts. Maintained physical and electronic files in accordance. Prepared check requests. Provided assistance to other legal assistants and served as a designee for overflow work or provided coverage during another legal assistant(s) absence. 
Walt Disney Corporation / LucasFilm San Francisco, CA Legal Affairs Coordinator (Contract) 06/2017 to 10/2017 Responsibilities included, but were not limited to: Provided support to attorneys, paralegal and senior executives in the legal department.  Drafted, revised, redlined, distributed and/or executed various documents.  Created templates and presentations. Manually organized document binders. Maintained electronic records system. Scheduled and coordinated calendars. Managed incoming and outgoing mail and filing systems. Organized and set up conference calls and meetings involving individuals in multiple time zones.  Made travel arrangements for both domestic and international travel. Prepared and processed expense reports accurately and in a timely manner. Assisted with other administrative support responsibilities as needed for the legal team.
Siegel LeWitter Malkani Oakland, CA Legal Secretary (Contract) 11/2016 to 05/2017 Responsibilities included but are not limited to: Filed and e-filed in State, Federal and Appellate Courts. Prepared documents such as notice of depositions, subpoenas, charges for NLRB, etc. Prepared, edited, formatted and proofread complex legal pleadings, briefs, correspondence. Arranged for service and filing of documents, by mail, fax, overnight delivery, or messenger. Transcribed dictation. Assisted with trial preparation. 
Kaiser National Legal Department (Kaiser Permanente) Oakland, CA Legal Administrative Assistant IV (Contract) 12/2015 to 10/2016 Responsibilities included, but were not limited to: Supported the legal department and provided administrative support and project coordination for the department head, managers and staff members. Organized and assembled complex legal and other documents required for briefs, responses to State and Federal agencies, and subpoenas. Handled sensitive and confidential information. Answered phones, screened calls, and recorded and relayed messages. Interacted regularly with visitors and outside vendors. Interacted daily with Kaiser Permanente employees across multiple business units. Managed multiple calendars; scheduled and planned meetings. Made travel arrangements for the department head and other staff as needed. Managed expense reports through KPERS. Coordinated administrative workflow of the department; made recommendations as requested. Inputted data and maintained databases and document management systems; gathered and researched information. Maintained physical and electronic files in accordance. Performed other department specific duties as assigned.
Full Count Eviction Services Remote, CA Legal Case Manager (re-hired) 06/2015 to 12/2015 Responsibilities included, but were not limited to: Drafted complaints, writs of possession, summonses, defaults, posting order requests, memoranda to set cases for trial, prejudgment claims, and dismissals. Fax Filed documents with Superior Court; corresponded with civil clerks to obtain unlawful detainer statuses. Proofread, reviewed and verified work, resolving any errors. Maintained database of case information and transactions. Organized and prioritized completion of constant inflow of legal documents. Prioritized and managed heavy work flow without direct supervision. Calendared trial and hearing dates. Heavy client contacts via telephone and in person.
FERNS, ADAMS & ASSOCIATES Walnut Creek, CA Litigation Assistant / Post Judgment Coordinator 07/2014 to 06/2015 Responsibilities included, but were not limited to: Completed all post-judgment work on cases handled by the firm. Prepared and executed Abstracts of Judgment, Writs of execution, bank levies and wage garnishments.  Scheduled judgment debtor exams, prepared liens, subpoenas, bench warrants, and Demand in Escrow letters for title companies, etc. Handled general paralegal duties such as preparing judicial council forms, e-filing documents with the courts, legal calendaring, written and telephonic correspondence with clients, courts, and sheriffs.  Updated and maintained physical and electronic files. Completed billing and time sheets. Performed general office tasks, including greeting and directing clients/visitors, answering multi-line telephones and directing calls, copying, faxing, distributing mail, and maintaining office calendar.
United Airlines (Technical Operations) San Francisco, CA Analyst (Contract) 11/2013 to 05/2014 Responsibilities included, but were not limited to: Performed audits of aircraft records for completeness. Performed quarterly audits of records to ensure accuracy and integrity of paper vs. electronic files. Fulfilled internal and external records requests. Provided support for all internal and external company and Federal agency audits. 
Farber&Company Associates, P.C. Oakland, CA Litigation Assistant (Contract) 04/2013 to 07/2013 Responsibilities included, but were not limited to: Supported three attorneys in a civil litigation and worker's compensation practice dealing primarily with professional athletes. Conducted client intakes; prepared and executed subpoenas for medical records. Prepared and formatted pleadings; filed documents with the courts. Propounded and responded to discovery. Organized and maintained client files. Communicated directly with opposing counsel. Prepared and sent correspondence to opposing counsel and clients. Performed court research utilizing EAMS. Maintained legal and office calendars. Made travel arrangements. Performed other administrative tasks, including answering multiple phone lines, faxing, photo copying, and scanning documents.
The Shepherd Law Group Oakland, CA Paralegal 06/2012 to 04/2013 Responsibilities included, but were not limited to: Provided paralegal support on unlawful detainer and other general civil matters. Responsibilities included drafting complaints, writs of possessions, summons, defaults, "posting order " requests, memo to set case for trial requests, prejudgment claims, and dismissals. Propounded discovery including special interrogatories, form interrogatories, admissions, request for production of documents, and inspection requests. Scheduled inspections for discovery. Maintained legal calendar. Corresponded with opposing counsel. Organized and maintained case files. Corresponded with civil clerks and sheriff departments in regard to unlawful detainer cases, including eviction dates. Frequent in person and telephonic client contact. 
Full Count Eviction Services Pleasanton, CA Legal Processing Clerk / Case Manager 09/2010 to 04/2013 Responsibilities included, but were not limited to: Drafting complaints, writs of possession, summons, defaults, "posting order" requests, memo to set case for trial requests, prejudgment claims, and dismissals. Fax Filed documents in Superior Court; corresponded with civil clerks daily to obtain unlawful detainer statuses. Proofread, verified, and checked work for completeness and accuracy, resolving any errors. Maintained database of case information and transactions. Organized and prioritized completion of constant inflow of legal documents. Prioritized and managed heavy work flow without direct supervision. Calendared trial and hearing dates. Heavy client contacts via telephone and in person.
Education and Training
Associate of Arts: Administration of Justice 2019 Chabot College, Hayward, CA, United States
Associate of Arts: Liberal Arts: Social & Behavioral Sciences 2019 Chabot College, Hayward, CA, United States
Certificate - ABA Approved.: Paralegal 2017 John F. Kennedy University, Pleasant Hill, CA, U.S.
BACHELOR OF ARTS - ABA APPROVED: Legal Studies 2017 John F. Kennedy University, Pleasant Hill, CA, U.S.

This resume is created in 7 minutes.
Summary
Social Worker with three years of experience in Child Protective service providing intensive services to children and family with the ability to communicate with persons from a range of social, cultural, and economic backgrounds. Very seasoned, specializing in situational assessments, conflict resolution and effective communication. Compassionate social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.
Skills
  • Behavioral therapy
  • Structural family therapy
  • Attentive listener
  • Empathetic
  • Family maintenance
  • Strong communicator
  • Detail-oriented
  • Team player
  • Excellent interpersonal skills
  • Patient-centered care
  • Natural leader
  • Family therapy
  • Staff development
Experience
Social Worker/Investigator | 02/2014 to 05/2018 Robeson County Department of Social Services - Lumberton, NC
  • Conducted child abondonment and abuse investigations
  • Administered education and preventive services to client families on a regular basis
  • Perfomed routine and special oversight for family court procedures
  • Design and implemented plans to ensure safety of children whom may have been at risk
  • Worked in partnership with community agencies to assist families in attaining optmum fuctioning.
  • Educated residents and families regarding other community resorces 
  • Maintained through case history and wrote detailed reports
Case Manager Social Worker | 05/2018 to Current Robeson County Department of Social Services - Lumberton, NC
  • Wrote petitions, court reports, case plans and other legal documents.
  • Interviewed clients in their home for home study assessments to assist the courts with custody decisions.
  • Assessed patient and delivered comprehensive case management services.
  • Communicated with public social and welfare agencies to obtain and provide information.
  • Interviewed clients individually and with families to determine what services would best address their needs.
  • Evaluated and addressed individual client needs and concerns.
Education and Training
University of North Carolina - - Pembroke, North Carolina | | Bachelor Social Work, December 2013 Social Work

This resume is created in 7 minutes.
Professional Summary

Diligent Nursing professional with demonstrated background of success in emergency patient care. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment.

Skills
  • Individual Contributor
  • General work is self-directed and not prescribed
  • Works with less structure, more complex issues
  • Serves as a resource to others
  • Assesses and interprets customer needs and requirements
  • Identifies solutions to non-standard requests and problems
  • Solves moderately complex problems and/or conducts moderately complex analyses
  • Works with minimal guidance; seeks guidance on only the most complex tasks
  • Translates concepts into practice
  • Provides explanations and information to others on difficult issues
  • Coaches, provides feedback, and guides others
  • Acts as a resource for others with less experience
Work History
04/2017 to Current
Registered Nurse Case Manager Optum Services Inc – Sharonville, OH
  • Telephonically assessing, planning, implementing and coordinating all case management activities associated with injured members to evaluate the medical and disability needs of clients and facilitate patient's appropriately in a timely manner to return to work.
  • Evaluate and coordinate medical and rehabilitative services using cost containment strategies.  Planning proactive courses of action to address issues presented to enhance the injured members short- and long-term outcomes.
  • Counseled and educated patients about health issues and wellness. Expertise in HF, COPD, CAD, DM, and Asthma.
  • Monitor, evaluate, and document case management activities and outcomes including, but not limited to, case management approaches, over or under utilization, inappropriate care, effective treatment, permanent or temporary loss of function, failed or premature return to work, and non-compliance.
09/2013 to 04/2017
ER/ICU/NICU/PICU/MED-TELE/MED-SURG/PEDIATRICS RN Rio Grande Regional Medical Center – McAllen, Texas
  • Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.
  •  Acted as charge nurse on emergency room floor
  • Developed and implemented nursing care plans.
  • Oversaw the training of numerous  students annually.
  • Developed patient care plans, including assessments, evaluations and nursing diagnoses.
  • Performed basic physical assessments of newborns and infants.
  • Delegated staff nurse duties.
  • Ensured efficacy of treatments through monitoring of treatment regimens.
  • Followed infection control procedures.
  • Assisted patients with daily functions.
  • Assessed, evaluated and cared for neonate and pediatric patients.
  • Made appropriate interventions by reading and interpreting fetal heart monitors.
01/2015 to 04/2017
Emergency Room Registered Nurse Valley Baptist Medical Center – Harlingen , Texas
  • Effectively supervised numerous LVNs, MAs and non-clinical staff.
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases.
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans.
  • Instructed patients and family members on proper discharge care.
  • Closely monitored acute conditions.
  • Initiated hospital-wide study to identify areas for process improvement.
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Contributed substantially to successful department JCAHO accreditation.
  • Ensured HIPAA compliance.
08/2011 to 09/2013
Emergency Room Registered Nurse Valley Regional Medical Center – Brownsville, Texas
  • Assess patient's health, as well as detecting changes in symptoms, health or pain, and knowing when action is necessary.
  • Sympathetic to a patient's needs, and able to deal with people in various states of pain, trauma and tragedy.
  • Self-directed with astute judgment skills. High level of personal accountability.
  •  Face urgent, life-or-death situations almost daily. Being able to function in emergency situations is necessary.
  • Communicate directly with patients who are scared, in pain or in shock.
  • Patient listener and good communicator to help keep everyone calm and help everyone understand the situation.
Education
Expected in 06/2020
Master of Science in Nursing - Family Nurse Practitioner: Nursing
 The University Of Texas Rio Grande Valley - Edinburg, TX
Bachelor of Science: Nursing The University of Phoenix - Phoenix, AZ 85034
Associate of Applied Science: Nursing The University of Texas at Brownsville - Brownsville, Tx 78520
Associate of Arts: Nursing The University of Texas At Brownsville - Brownsville, TX 78520
Certifications/Licenses
  • Basic Life Support (BLS) Certification 2020 
  • Pediatric Advanced Life Support (PALS ) Certification 2020
  • Advanced Cardiac Life Support (ACLS) Certification 2020
  • Registered Nurse in Texas, License number 805858, 2020
  • Registered Nurse in California, License number 5, 2020
  • Registered Nurse in Connecticut, License number 145958, 2020
  • Registered Nurse in Georgia, License number RN273609, 2020
  • Registered Nurse in Minnesota, License number , 2020

This resume is created in 7 minutes.
Summary
Sales and Marketing Professional driven to exceed sales goals and build long-term relationships with customers. Creates a positive event experience through high-quality customer care by identifying customer needs, delivering solutions and exceeding expectations to ensure customer satisfaction and increase future revenue opportunities.
Skills
  • Superior Communication Skills
  • Dependable and Reliable
  • Exceptional Organization Skills
  • Customer Satisfaction 
  • Resolution-oriented
  • Lead Development
  • Strategic Marketing 
  • Team Building and Leadership Experience
  • Knoledge of Assisted Living Licensure Standards
  • Established Community Relationships
  • Experienced CRM Systems
  • Professional Networking
  • Public Speaking
  • Cheerful and Energetic
  • Computer Proficient
Experience
Sales Executive 01/2019 to Current Diakont Advanced Technologies Houston, TX
  • Maintain up-to-date knowledge base of technical details of company robotic products and services
  • Manage CRM to progress sales cycle and identify new business opportunities
  • Ensure cusomer satisfaction throughout the sales cycle
  • Support company marketing efforts through active participation in industry trade shows and conferences
  • Complete trip reports, expense reports and other associated documentities of activities in the field.  
Community Relations Director 07/2018 to 01/2019 Park Creek Independent Living Cypress, TX
  • Provide tours of the community to potential residents and their families and assist them with resolving conflicts and issues related to move in process 
  • Handle all incoming inquiry calls and provide consistent follow up to progress the sale to close
  • Maintain Sales Database in CRM to sustain qualified lead activity
  • Conducts strategic external sales calls to build relationships that will generate professional referrals through monthly marketing events and presentations to promote the community
    Reviews industry trends and implements a quarterly marketing and sales plan; adjustments marketing plan for maximum effectiveness
Director of Sales and Marketing 10/2017 to 06/2018 Spring Cypress Assisted Living and Memory Care Cypress, TX
  • Initated strategic grassroots outreach objectives and executed multi-media advertising to increase community awareness and branding of new community.
  • Created all new prospect inquires and guided prospects through the sales process resulting in 45% pre-open occupancy within 7 months.
  • Managed all prospect and professional contacts by utilizing Customer Relationship Management software.
  • Executed sales and marketing plan by creating, promoting, organizing and facilitating events successfully within budget expectations.
  • Identified and estabilished relationships with key referral partners within the community both medical and non-medical to generate post opening referrals and future opportunities.
Residential Administrator 12/2015 to 07/2017 Nexus Neurorecovery Center Conroe, TX
  • Oversee daily operations of Residential Assisted Living Facilities in maintaining a safe home-like environment and optimum quality of care for patients by managing census based staffing needs, supervising patient care, financial management of facility budget, providing assignments, supervision and assistance with all activities of the program.
  • Created and implemented systems and procedures to facilitate effective daily operations.
  • Responsible for compliance with all applicable licensing standards for the facilities.
  • Collaborated with interdisciplinary clinical treatment team to ensure exceptional patient outcomes.
Family Ambassador 08/2015 to 12/2015 Silverado The Woodlands Memory Care Community The Woodlands, TX
  • Promote Silverado programs and services to prospective residents, clients, and their families from first call to initiation of services; including permanent placement in community, short-term stay, day service, comprehensive assessment, care management services and/or home care services.
  • Increased census from 83% to 98% and maintained average of 94% for 3 months by creating and implementing Quarterly Strategic Marketing Plan by facilitating weekly marketing meetings with Leadership Team.
  • Maintained and managed database of prospective families and provided weekly reports of sales and marketing activities.
Case Manager 11/2013 to 08/2015 Nexus Neurorecovery Center Conroe, TX
  • Directing and coordinating the functions and activities of healthcare services and discharge planning with a multidisciplinary team.
  • Facilitating communication and coordination between the multidisciplinary team, patient and family in the treatment plan.
  • Establishing a positive relationship with payor sources and initiating necessary documentation for re-authorization of the resident's continued stay.
Marketing Liaison 10/2009 to 11/2013 Nexus Neurorecovery Center Conroe, TX
  • Generating revenue by establishing and cultivating professional relationships with key decision makers to generate patient referral opportunities; performed clinical assessments for patient referrals to determine appropriateness and acceptance of potential patients for admission.
  • Conducting presentation and attending conferences professional networking meetings to promote the facility and the services we provide Creating and maintaining relationships within a network of community organizations and resources.
Education and Training
Bachelor of Science: General Studies, Special Education, Early Childhood Education, Geology 2013 Sam Houston State University Huntsville, TX

This resume is created in 7 minutes.
Summary
Casework setting experience included homeless shelter, Career Center, workplaces, and residences. Social services professional talented at setting clients at ease and structuring action plans around each client's strengths. Adept at handling the stressful demands of working with marginalized people. Specialized in providing employment services to low-income and single parent families. Excelled at identifying barriers and documenting cases. Worked with great care and strived to find the healthiest solutions possible for all individuals and family members based on System Theory Model. Compassionate and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.
Skills
Natural leader Empathetic and active listener Strong verbal communication Homeless / dual diagnosed populations Program development Community outreach and resources Collaborative team member
Education and Training
Master of Social Work, Social Work 2018 University of Southern California － Los Angeles, CA, United States
Master of Divinity, Theology 2016 George W. Truett Theological Seminary － Waco, TX, United States
Bachelor of Science, Occupational Education 2001 Wayland Baptist University － Plainview, TX,, United States
Experience
WorkForce Development Specialist Apr 2008 to Sep 2011
 Missouri Career Center － Springfield, MO

Interviewed job seekers to access, enroll, and refer them to appropriate services Identified factors which may have contributed to employment issues Provided guidance and counseling for participants experiencing barriers to employment Worked with clients to overcome barriers to employment Trained job seekers on job search tools/strategies and using resource rooms Administered, scored, and interpreted appropriate vocational tests Referred participants to job openings and other employment opportunities Helped clients meet eligibility requirements to obtain funding for education Utilized a variety of computer software applications.
Case Manager Feb 2005 to Mar 2008
 The Kitchen, Inc － Springfield, MO

Provided on-going case management to individuals seeking temporary shelter Conducted intake interviews and Orientation Class for incoming residents Collaborated with social workers, and mental health professionals to create support teams for clients Brokered relationships between clients and members of community Initiated, and organized transportation for shelter residents to have access to employment opportunities Worked to connect homeless veterans to appropriate resources Helped design and lead classes for residents Provided supervision of homeless shelter as called on by Director of Social Services Assisted clients in applying for low-income housing programs Assisted in creation of discharge plan and reintegration into community Conducted follow-up visits with clients Developed comprehensive community resource guide Provided supervision of two Social Work interns.
Accomplishments

Developed format for case managers to report client progress in case notes which combined host organization, state, and federal standards for reporting. Developed transportation service for homeless job seekers to travel back and forth to One-Stop Career Center and other employment opportunities. Worked with staff member and employers to develop Alternative Work Experience (AWEP) and Community Work Experience (CWEP) activities for underserved populations to prepare them for employment positions in the community.

Community Service

Began as an entry level volunteer at Lifebuilders Ministries, Inc., a Christ-centered, 501 C 3 nonprofit organization, which exists to heal broken lives through planting churches, teaching life skills, providing resident safety intervention, conflict mediation counseling, mentoring, educating, and providing benevolence to low-income multi-housing residents in Southwest Missouri. Soon afterward, was asked to oversee one of the ministry sites and consult regarding development of participants, and programs.

This resume is created in 7 minutes.
Summary
Organized individual Work in a fast paced team environment actively, attentively, and effectively communicate, both verbally and in writing with a broad range of customers, Recognize and respect cultural differences and provide culturally appropriate services .Deal with change and ambiguity Learn and apply new knowledge. Adapt to new computer software and applications
Skills
  • Creative and innovative 
  • Excellent analytical skills 
  • Strong drive to success 
  • Goal-oriented and Results driven Organized  
  • Outstanding organizational skills 
  • Charismatic leadership 
  • Active listener - Willing to learn and listen 
  • Communication and 
  • Team Lead abilities Adaptability tolerance 
  • Microsoft Word
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft PowerPoint
  • Microsoft Access
  • Quick Book
  • Installation,networking skills Configuration
  • Troubleshooting, 
Experience
Community Outreach Manager 08/2016 to 08/2017 CommonBond Communities Saint Paul, MN
Duties include Provide families with information about community resources, assist them in accessing services, and provide follow-up up to ensure that family needs are met. Assist in developing and facilitating parent groups and workshops. Plan and conduct meetings with parents, staff and/or community agencies and schools. Provide limited information referral and advocacy to link clients to appropriate services in a timely matter,Recruit new families and support them to participate in program activities through community outreach, quality relationships and program based activities with diverse cultures. And Distribute flyers to promote community events.
​
Case Manager Assistant 07/2014 to 08/2016 Sanford Hospital Fargo, ND Responsibilities: work Under the supervision of the RN Care Manager,assistant and performs essential duties to the provision of Care Management for Sanford Hospital and its affiliates (the Organization) Assistant and implement patient discharge plans with coordination of clinical utilization review, and makes third-party payer notifications in support of nursing and social work staff on the Care Management team. also interacts with representatives from insurance companies, health maintenance organizations, home care agencies, skilled nursing facilities, durable medical equipment companies, and transportation agencies. Participate in the continuous quality improvement process. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventive maintenance. 
Mental Health Case Manager 05/2014 to 06/2015 Supportive Living Solutions Mpls, MN Provide services to adults with mental illness in their home, or in other community settings that focus on basic living and social skills training and community intervention. (95%) a. Provide culturally competent services utilizing Illness, Management and Recovery (IMR) intervention protocols that promote recovery from illness and improved functioning. Prepare and complete mandated documentation within prescribed timelines including intake assessments, functional assessments, individual treatment plans, progress notes, safety assessments and periodic evaluation. Assist the client in arranging crisis assessment, intervention and stabilization services. Coordinate services with the client's other mental health service providers, such as case manager, upon consent of the client. Develop treatment plans and goals with the client seeking services. Assess functioning impairments through the functional assessment tool. Offer individual and group interventions and meet weekly client encounter targets. 
Eligibility Case Manager 05/2013 to 06/2014 Cass County Fargo, MN Responsibilities include: Determine client eligibility for multiple federal, state, and local public assistance programs; recalculate ongoing benefit amounts required by changes in client status by reviewing, and verifying client information, preparing budgets and related documents, and calculating benefit amounts in accordance with benefit standards Use a variety of county and state computer systems to access client and case data; enter data, process, approve, and issue benefits; access manuals, guides, and other policy/program-related resources Communicate complex program requirements, expectations, and timeframes to a diverse range of clients in person, over the phone, and in writing; communicate eligibility determinations and explain program guidelines to clients; refer clients to additional community resources as appropriate Serve as a central point of communication for partner agencies such as Childcare Assistance and Employment Services; communicate program information to external providers.
Property Manager 01/2011 to 03/2013 AEON MANAGEMENT Minneapolis, MN Manage and direct the property management team. Maintain asset by scheduling staff work, apartment preparation, property maintenance, special projects, etc. Collect and process monthly rent payments promptly and as directed by the Corporate  Office. Generate late rent letters and file unlawful detainers as appropriate. Establish and maintain positive resident relations, effective communications, manage resident concerns, problem-solving, etc Oversee property purchasing including order supplies, verify and approve invoices for timely payment, etc. Maintain working knowledge of site inventory. Oversee new lease and lease renewal processes. Participate and oversee all marketing. Show and lease apartments to prospective residents. Effectively use YARDI (property management) Monitor budget throughout the year ensuring compliance. 
Family Case Manager 05/2008 to 10/2010 Lifetrack Resources, Inc St. Paul, MN Conduct weekly home visits to assigned caseload to promote positive parenting, child and home safety and child development.Address family basic needs, stability, and parent education and provide service coordination, conduct weekly home visits to assigned caseload to promote positive parenting, child and home safety and child development.Address family basic needs, stability, and parent education and provide service coordination, support and advocacy services to families. Service will include determining goals with the family, locating/referring to appropriate resources and helping the family connect with and learn to use the needed services.Use curriculum as required by program guidelines.Assist in enrolling all preschool eligible children in an appropriate educational setting.Maintain records and reports as required by the agency, adhering to agency policies and administrative directives.Regularly participate in reflective practice case review with a consultant.Participate in program, agency and community meetings as appropriate.
Education and Training
ASSOCIATE OF ARTS: HUMAN SERVICES 2013 Inver Hills Community College Inver, Minnesota HUMAN SERVICES
HUMAN SERVICES 2019 Metro State University St Paul, Minneapolis HUMAN SERVICES
HIGH SCHOOL DIPLOMA 2008 HIGHT SCHOOL
Lincoln international High School Minneapolis, Minnesota
Skills
analytical skills, book, Counseling, client, Clients, documentation, English, Focus, forms, HIPAA regulations, leadership, Team Lead, meetings, Memory, Microsoft Access, Microsoft Excel, mail, Microsoft outlook, Microsoft PowerPoint, Microsoft Word, Modems, communicator, networking, note taking, organizational skills, organizing, progress, Project coordination, quality, Quick Book, Read, recruitment, requirement, sales, surveys, Telephone, phone, Troubleshooting, workshops

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