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Professional Summary

 

Experienced professional with strong leadership and relationship-building skills. Accomplished in increasing organizational productivity, reducing staff turnover and discovering cost-saving solutions to operational problems. In-depth knowledge of healthcare operations at all levels. Demonstrated proficiency in staffing, training and development, budgeting and program management.
Skills


  • Start-up of new business
  • Turnaround
  • Project planning
  • Team building
  • Policy and program development expertise


  • Project planning and development
  • Budgeting and forecasting
  • Process improvement
  • Results-oriented
  • Cost reduction strategies
Work History
2018 to Current
Chief Executive Officer Sycamore Springs Hospital/Alpine Clinic/Limestone Health Lafayette, IN

Sycamore Springs Hospital is comprised of a 48 bed inpatient hospital and three separate entities under it's umbrella. These include a physician practice group and a series of outpatient clinics know as Changes, Alpine and Limestone Health. 

  • Developed and implemented strategic updates to solve issues affecting key business areas.
  • Reviewed individual department performance and consulted with leadership to improve processes, procedures and practices.
  • Developed key initiatives that drove substantial business growth.
  • Built productive relationships with industry partners to further business objectives.
  • Established and updated business procedures that streamlined operations.
  • Drove strategic planning and implementation of new market expansion to propel the business and adapt to market changes.
  • Directed business-wide decision making to maintain business mission.
  • Tracked and analyzed profitability and key metrics of white linen dinner service restaurant to ensure profitability.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and operational objectives.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Completed talent acquisition and management for a 20% employee growth in 6 months time.
  • Created new revenue streams through the addition of several new branches of our services including the addition of physician practice group and two specialty clinics and one extension office of the main hospital.
  • Grew market foot print.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Increased profitability by coordinating consistent floor merchandise plan changes to drive sales.
  • Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems.
     
01/2016 to 2018
Chief Operating Officer/Chief Nursing Officer St. Joseph Medical Center Kansas City, MO

St Joseph Medical Center is a multi-site, Magnet Designated, Joint Commission Accredited, 310 bed, 2,200 employee, for-profit hospital with stroke and chest pain accredidation. Resonsible operations of the following include: all in-patient services, surgical services, oncology pharmacy in/out patient, emergency services, nursing professional practice, wound care (in/out patient), risk, performance improvement, pulmonary, sleep lab, neuro diagnostics, case management, utilization review, stroke program, radiology, cardiology, breast center, in/out laboratory services, GI, infusion, PCAU, dietary, infection control, women's services, in/out patient rehab therapies and acute rehab.

  • Build strategic alliances.
  • Define strategy and business plan.
  • Decreased staff tuenover by 84%.
  • Increased ADC by 41% through standardized throughput process.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Developed and achieved financial and growth goals.
  • Strategically planned methods to achieve operational goals and targets.
  • Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Reviewed customer survey information to prioritize areas of improvement.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Supervised and managed the daily activities of a clinical team consisting of physicians, nurses and support staff.
  • Introduced, negotiated and implemented new projects to expand scope of engagement.
  • Skillfully managed facility operations as a functioning COO/CNO for a multi-million dollar healthcare company.
  • Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
06/2014 to 08/2016
Vice President of Operations/ Assistant Chief Nursing Officer HCA RESEARCH MEDICAL CENTER

Research Medical Center is a comprehensive 500 bed, for-profit, 3,000 employee, Joint Commission Accredited hospital.

  • Multi-site operations management including 4 campuses, 147 beds.
  • Contract Management.
  • RFP management.
  • Strong state/federal compliance and regulatory oversight.
  • Physician contracting and strong physician relations.
  • Decreased denials and write offs to lowest in Division.
  • Initiated best practice recognized by Joint Commission.
  • Tripled volume and revenue in outpatient service line.
  • Improved productivity target by 72%.
  • Improved employee engagement 18%.
  • Led initiative to improve Press Ganey scores - one unit is consistently hitting 100%, another increased >58% in the past year, all others hitting or exceeding targets.
  • Decreased restraints by 74% in 30 days and has maintained for 1.5 years.
  • Managing falls target to 8.5/1000 pt days with many months exceeding this expectation.
  • Strong emphasis in Studer principles practiced
  • Decreased ED Psych holds by 59%.
09/2013 to 06/2014
Program Director HCA - West Florida Division
  • Decreased ED Psych holds by 59% 
  •  Decreased 1:1 hours by 48% within first 90 days
  •  Union relations      
  • Initiated new staffing plan to meet productivity targets   
  • Development and maintenance of policies and procedures      
07/2011 to 09/2013
Chief Nursing Officer ST. LOUIS REGIONAL PSYCHIATRIC STABILIZATION CENTER

    St Louis Regioanl Psychiatric Stabilization Hospital was a not-for-profit 501(c)3. This was a joint effort with the area's two largest hospital centers including a major Level I trauma center, the other a Level II trauma center and the state of Missouri.

  • Startup of a new hospital within a joint venture to meet the needs of the community.
  • Contributed substantially to successful department JCAHO accreditation.
  • Coordinated the review, revision and creation of Operational Policies.
  • Monitored unit budget to ensure financial objectives were met.
  • Analyzed industry trends and compiled market research data to inform planning and strategy.
  • Managed a $9 million annual operating budget.
  • Developed and implemented a comprehensive staff training program.
  • Built strategic alliances.
01/2010 to 07/2011
Director of Emergency Trauma Services and Behavioral Health ALLEN MEMORIAL HOSPITAL

Allen Hospital is a 204-bed, not-for-profit community hospital.  Allen is an affiliate hospital of UnityPoint Health, which cares for one of every three patients in Iowa.

  • Improved ED administration by compiling and analyzing data and identifying areas of improvement.
  • Implemented necessary changes based on evaluation of staffing requirements and floor assignments.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Contributed substantially to successful department JCAHO accreditation.
  • Coordinated the review, revision and creation of Operational Policies within ER Department.
  • Monitored unit budget to ensure financial objectives were met.
  • Initiated hospital-wide study to identify areas for process improvement.
01/2009 to 01/2010
Nurse Administrator CORRECTIONAL MEDICAL SERVICES

Correction Medical Services (now Corizon Health) is the pioneer and foremost provider of correctional healthcare in the United States.

  • Nurse Administrator for the delivery of comprehensive multi-state/multi-site contracted services located across the country.
  • Cultivated relationships that include C-Level leaders and business counterparts at the state and federal levels to ensure growth of the client relationship.
  • Led the processes to resolve a corrective action plan in three months to the State's approval.
  • Met with clients and established alliance parameters to build and foster the relationship and assist in identifying current needs/requirement to establish success of future opportunities.
  • Recruitment and retention of Physicians, Nurses, Social Workers, and Administrative Personnel.
01/2007 to 01/2009
Staff RN - Lead RN SSM
Affiliations
President of the Alumni Executive Board - Chamberlain College of Nursing 2012-2014 *Member of the American College of Healthcare Executives (ACHE) *Member of Emergency Nurse Association (ENA)
Education
on hold
Ph.D: Organizational Leadership
Chicago School of Professional Psychology
June 2010
Master of Public Administration
Keller Graduate School of Management - St Louis, MO
Aug 2010
Master of Health Services Management
Keller Graduate School of Management - St Louis
June 2008
Bachelor of Science: Nursing
Chamberlain College of Nursing - St Louis
 
2006
Associate of Science: Nursing
John Wood Community College - Quincy, IL
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Professional Summary
Hands on Chief Clinical Officer with a focus on delivering patient centered,  evidence-based nursing practice to provide the safest and highest quality care for patients. As an executive leader and mentor, a strong commitment is devoted to translating new research findings to the practice environment and advancing nursing practice. Working in collaboration with an interdisciplinary team, priority is placed on designing clinical and patient-care standards to be both effective and efficient and in alignment with the organization's mission, vision, and value. 
Professional Experience
Baptist Memorial Rehabilitation Hospital Memphis, TN Chief Clinical Officer 07/2018 to Current
Baptist Rehab is a 49-bed Inpatient Hospital and is part of Kindred Healthcare Inc. a healthcare service company that provides rehabilitation services in 22 hospitals across the Nation. Baptist Rehab is accredited by The Joint Commission and the Commission on Accreditation of Rehabilitation Facilities with specialties in Traumatic Brain Injury and Stroke. The hospital admits over 1,200 patients annually and delivers high-quality care by setting standards and exceeding Regional and National figures.
  • Established staffing requirements for recruitment, selection, and placement of personnel; verified nurses' credentials and ensured data on qualifications, experience, accomplishments, and competency of nurses is maintained
  • Worked with Quality Director on improvement projects, assigning personnel to participate in performance improvement activities, providing adequate time for them to do so and offering training    
  • Planed, developed, implemented, and controled Nursing Department budget; assisted in planning fiscal budget 
  • Review Hospital Plan for Nursing Care on a yearly basis
  • Represented Nursing Services on hospital and medical staff committees
  • Provided communication mechanisms within Nursing Services and conducted conferences with nurse managers and supervisory personnel
  • Developed short-term and long-term goals/objectives consistent with the hospital's philosophy; keep administration informed of Nursing Services activities
  • Served as Chairperson of Nurse Council; collaborated with other Nursing leaders
  • Participated in Hospital's decision-making structures, working with the Governing Board, MEC, Senior Management Committee, and Quality Council
Key Accomplishments:​

Eliminated RN Agency utilization in less than two months reducing cost by over $100K Annually

Established strong and stable nursing workforce

Improved HCAHPS from 80th percentile to 90th percentile in all domains

Reduced total patient fall rate from 13.54% to 3.96% 
Improved PEM score from 81% to 84%
key leader in preparing and obtaining CARF accreditation with specialties in stroke and brain injury
PRIME Healthcare Services Inc. Gadsden, AL Chief Nursing Officer 04/2017 to 07/2018

Riverview Regional Medical Center - Gadsden, AL. 

Riverview is a 281-bed top performing hospital and as part of the nation's leading healthcare service providers, Prime Healthcare Services is an award-winning health system and the fifth largest hospital system in the U.S. with 45 hospitals in 14 states with nearly 40,000 employees and physicians dedicated to providing the highest quality healthcare. Fifteen of the Prime Healthcare hospitals are not-for-profit, and members of the Prime Healthcare Foundation, a 501(c)(3) public charity. Provide strategic leadership as the nursing senior executive.
  • Managed over 20 direct reports, 500 indirect reports
  • Span of control: All nursing services, Surgery, Emergency Department, Critical Care, Behavioral Health, Drug Stabilization, Dialysis, Laboratory, Heart and Vascular Center, Case Management, Infection Prevention, Quality Control, Pharmacy, Radiology, Physical Therapy, Dietary, Employee Health, Respiratory Therapy, Wound care, and Education
  • Responsible for all nursing and other designated patient care functions and services within the hospital organization.
  • Responsible for assessing, planning, coordinating, implementing and evaluating nursing practice on a facility level.
  • Assumed 24/7 responsibility and accountability to ensure high quality, safe and appropriate nursing care, competency of clinical staff, and appropriate resource management related to patient care. 
  • Represented nursing concerns to the Governing Board and Medical Executive Committee. 
  • Developed, implemented, and evaluated retention strategies which reinforced organizational commitment to Service First focusing on providing quality patient care while fostering optimal employee and physician satisfaction.
  • Managed capital and operating entity nursing budgets and evaluated variance analysis and resource utilization management using prescribed financial targets and productivity standards.

Key Accomplishments:

Decreased overtime hours from 5.1% to 3.0% in 2017

Decreased labor cost from 47.5% to 32% of net revenue in 2017

Increased OR Utilization from 38% to 76% in 2017

Trained two RNs and in-housed PICC services producing cost savings of over $200K annually

Decreased pharmacy cost per adjusted patient day from $51.52 to $43.71 in 2017

Increased HCAHPS scores from 1/10 to 5/10 above 80th percentile ranking in 2017

Currently leading the Organization (45-hospitals) ED Avg. LOS at < 152 mins

Currently leading the Organization (45-hospitals) ED Arrival to Triage time < 5 mins

Currently leading the Organization (45-hospitals) 27% Inpatient Admission Rate from ED

Decreased GPU falls from 18 falls Q3, to 1 fall Q4, 2018

Baptist Health Care Corp. Chief Nursing Officer 03/2015 to 04/2017

Baptist Memorial Hospital - Booneville, MS. 

Baptist Memorial Booneville is a 114-bed hospital affiliated with Baptist Memorial Health Care system since 1982. Regarded as one of the premier health care systems in the nation, Baptist Memorial Health Care is an award-winning network with 21 hospitals spread across Mississippi, western Tennessee, and Arkansas. The Baptist system also offers more than 4,500 affiliated physicians; home, hospice and psychiatric care; minor medical clinics; a network of surgery, rehabilitation and other outpatient centers; Baptist Medical Group, the Memphis area's largest multispecialty physician group; and an education system highlighted by the Baptist College of Health Sciences.
  • Provided strategic nursing direction to ensure goals and objectives are in alignment with hospital initiatives to meet the needs of a dynamic managed/healthcare environment.
  • Implemented and evaluated integration strategies for overall performance/process improvement, quality measures/indicators, JCAHO compliance, medical management, and standardization/consolidation of current and new services within the hospital.
  • Developed, recommended, and implemented the annual operating plans and programs necessary to meet strategic direction established by the Hospital Leadership Team.
  • Developed parameters for implementing nursing policies/procedures, programs, and standards of care, working in collaboration and partnership with appropriate leadership teams.
  • Developed, implemented, and evaluated in collaboration with System Nursing, "best nursing clinical practices" to support the design of most effective/efficient patient care delivery models to meet the needs of targeted patient populations within the hospital.
  • Developed, implemented, and evaluated retention strategies which reinforce organizational commitment to Service First focusing on providing quality patient care while fostering optimal employee and physician satisfaction.
  • Managed capital and operating entity nursing budgets and evaluated variance analysis and resource utilization management using prescribed financial targets and productivity standards.​
  • Served as an agent of change, assisting staff in understanding the importance, necessity, impact and process of change.

Key Accomplishments:

Increased HCAHPS scores from 0/10 to 9/10 above 80th percentile ranking in 2016

Decreased ED LWOT to < 2% in 2016

Top performing ED in Baptist System with LOS < 120 mins

Recruited and hired key top talent for CCU Director, M/S Director, Administrative Supervisor, OR DIrector and OR Head Nurse

Decreased RN Turnover rate to < 12% in 2016

Increased ED CAHPS scores from 47% to 89% in 2016

Nutritional Parenteral Home Pharmacy Decatur, AL Director of Nursing 08/2014 to 03/2015

NPHC - Huntsville, Alabama

NPHC is a professional home care pharmacy services. Member of ACHC and AL & TN Licensed Pharmacists. The organization primarily operates in the Home Health Care Services business / industry within the Health Services sector and has been operating for approximately 35 years. Nutritional/Parenteral Home Care of Huntsville is estimated to generate $2.7 million in annual revenues.
  • Oversaw infusion nursing services, intake department, the implementation of policies and procedures, and ensure coordination and follow through in care delivery.
  • Promoted ongoing communication and coordination between staff, physicians, payers, and patients.
  • Served as a clinical nursing resource to pharmacy, management, external home health agencies, and community.
  • Assisted in providing orientation and ongoing in-service to staff, patients, and referral sources related to infusion therapy including monitoring clinical competency of all RNs.
  • Evaluated, supervised, and monitored patient care activities to ensure compliance with company's policies and procedures and goal oriented service.
  • Facilitated the effective operational work flow which includes supervision of the intake, assessment of new patients, communication with physicians and case managers, coordination of services with external agencies.
  • Participated in performance improvement process and assure accreditation standards are met.
Methodist Le Bonheur Health Care Administrative Supervisor 05/2007 to 08/2014

Methodist University Hospital - Memphis, TN 

Methodist University Hospital is a 617-bed facility. Methodist Le Bonheur Healthcare and Affiliates (the System) is a not-for-profit healthcare system providing a continuum of healthcare services primarily to residents of Memphis, West Tennessee, North Mississippi, and East Arkansas. The System operates six hospitals, a hospice residence and a home health agency, with over 13,200 employees and 1,680 licensed beds.
  • Managed patient care, professional, administrative, and supervisory problems. Monitored and evaluated all activities and implement measures to ensure that quality standards are met.
  • Served as a resource to nursing staff and provided assistance to units with identified staffing or patient care needs.
  • Oversaw patient placement process assuring that patient safety and infection control standards were met.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Planed, organized, supervised, and provided assignments for nursing, technical, office, and biomedical staff. Managed an average of 140 employees each shift.
  • Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary.
  • Completed daily rounds of 23 nursing department to verify that all nursing service personnel were performing their work assignments in accordance with acceptable nursing standards.
  • Assigned staff to meet patient care needs and addressed productivity standards, while adjusting for census, skill mix, and sick calls.
Education and Training
Doctorate of Nursing Practice: Healthcare Systems Leadership 2018 Chamberlain University College of Nursing, Chicago, IL
Master of Science: Executive Nursing Administration 2014 University of South Alabama, Mobile, AL
Bachelors of Science in Nursing 2000 University of North Alabama, Florence, AL
Skill Highlights
  • Strong skills as motivator, teacher, and team builder
  • Staffing management abilities
  • Confident in abilities as a leader and supervisor
  • Excellent skills in conflict resolution
  • Certified in ACLS, PALS, and BLS
  • Strong work ethic
  • Advanced experience with Patient-Centered Model of Care
  • Personal and professional integrity
  • Sound decision making
  • Critical thinking proficiency
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Summary
Knowledgeable Director of Nursing bringing ten years of hands-on experience in nursing and health administration. Excellent at identifying opportunities for clinical quality improvement and building lasting relationships with patients. Prepared to take next career step in nursing administration roles with growing organization.
Skills
  • Staff scheduling and budget management
  • Job performance evaluations
  • Staff mentoring and coaching
  • Annual Education
  • Joint Commission Preparation
  • Community Involvement
 
 
  • Skilled in Psychiatric-Mental Health Nursing
  • Maintained 75% admission rate in Geriatric Psych unit
  • ER experience
  • Emergency Preparedness
  • Conflict resolution



Experience
Chief Nursing Officer 12/2016 to Current Chestatee Regional Hospital Dahlonega, GA Supervised and evaluated the activities of nursing, technical, clerical, and other personnel.  In addition to nursing, supervision was provided to the Directors of Radiology, Lab, Pharmacy, Cardiopulmonary, Surgery/Outpatient, Outpatient Geriatric Psych, Physician Clinics, Quality Improvement, Infection Control, and Drug/Alcohol Detox Units.
Director of Nursing 01/2016 to 12/2016 Chestatee Regional Hospital Dahlonega, GA

Supervision provided to over 100 employees in the ER, MSP, ICU, and Geriatric Psych Units.  Recruited, interviewed, hired and coached employees and promoted a high level of care quality to patients.  Cross trained nursing to decrease overtime. Ensured the correct number of staffers was maintained to meet budget parameters while ensuring high levels of patient care.  Answered questions and addressed concerns from employees and patients promptly.  Maintained high level of community involvement by attending and participating in local meetings.

Emergency Room Nursing Director 01/2015 to 01/2016 Chestatee Regional Hospital Dahlonega, GA Managed registered nurses, license practical nurses, and paramedics in a 9 bed emergency room.  Reviewed documentation daily along with supply and procedure charges.  Held quarterly meetings with local EMS.  Spoke at surrounding senior centers and educated on various topics of their choice.  Maintained clear and open communications with staff and physicians.
Registered Nurse Emergency Department 11/2008 to 01/2015 Chestatee Regional Hospital Dahlonega, GA
Utilized strong assessment skills to determine necessary patient care.  
Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.  Implemented physician orders and reevaluated effectiveness.  Supervised licensed practical nurses and paramedics.  Maintained patient privacy and confidential patient information.
Education and Training
Associate of Applied Science
Psychiatric-Mental Health Nursing 2017 American Nurses Credentialing Center Silver Spring, MD, United States
Associate of Applied Science: Nursing 2008 Tri-County Community College Murphy, NC, United States
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Professional Summary

Accomplished and inspiring Nurse Leader with more than 25 years experience.  Proudly maintain a quality-driven and service excellence environment guided by the National Standards of Professional Nursing Practice and the Code of Ethics for Nurses.  Expertise in all areas of healthcare management including budgeting, strategic planning, performance improvement, physician engagement, Joint Commission readiness, labor relations, and regulatory standards. 

Skill Highlights
  • Lead with a servant heart
  • Authentic and genuine
  • Focused
  • Strategic thinker   
  • Calm under pressure
  • Joint Commission readiness
  • Six Sigma yellow belt graduate
  • Exceptional communicator
  • Consistently exceed goals
  • Superior follow-through 
  • Results-oriented
  • Strong presentation skills
  • Strong business and financial acumen
  • High emotional intelligence
Professional Experience
MaineGeneral Homecare and Hospice Waterville, Maine Administrative Director (Executive Director) 09/2016 to Current

As a member of the Senior Management Team provide leadership, accountability and strategic direction for one of the largest homecare and hospice organizations in Maine.  In collaboration with hospital leadership ensure integration of services and the development of a system-wide continuum of care in order to achieve excellent patient outcomes and to further support the development of an Accountable Care Organization.  

  • Led a major organizational restructure by integrating three sites located throughout Kennebec and Somerset counties and reconfigured the leadership structure to achieve operational efficiencies and cost savings, generate new volume and create a culture of excellence through increased accountability and role definition.  
  • Voted "Best of the Best" Homecare and Hospice Agency in Somerset County, 2018.
  • Achieved two deficiency-free surveys for hospice and homecare.
  • Surpassed 2017  and 2018 budget targets with a year-end surplus.  
  • Increased hospice average daily census (ADC) from 118 to 146 with an agency high of 177.
  • Decreased percentage of disengaged employees from 3.5% in 2016 to 2.5% in 2017.
  • Exceed all national quality benchmarks for hospice as seen on Hospice Compare.
  • Increased HHCAHPS scores above the national benchmark in 16 months including Would Recommend. 
  • Reduced the readmission rate below the state and national averages through the development of a Palliative Care Program and implementation of best practices.  
  • Identified and immediately eliminated regulatory and compliance issues.
  • Significantly improved staffing by filling 25 nursing positions thereby reducing contract staff from 10 to none in less than one year.
Proconnect LLC at Down East Community Hospital Machias, ME Interim Director, Med/Surg/Peds, OB & Infusion Ctr 04/2016 to 07/2016

Provided interim leadership to ensure quality patient care was delivered by qualified personnel in compliance with current regulations and accepted standards of care in a cost effective manner.

  • Achieved this hospital's highest number of days without a patient fall by utilizing team building tactics such as safety huddles and increasing accountability through purposeful rounding.
  • Developed a staffing matrix to ensure consistent and safe staffing based on census, acuity and skill mix.
  • Mentored and supported emerging leaders by role modeling the five principles of The Leadership Challenge.  Created trusting and meaningful relationships in a short period of time.
Waldo County General Hospital Belfast, ME Chief Nursing Officer 02/2014 to 04/2016

In collaboration with the Executive Team, planned for this Critical Access Hospital's strategic direction and continuous delivery of safe, quality patient care services and the maintenance of sound fiscal management practices.  24/7 accountability and executive oversight for the Medical-Surgical Unit, ICU, OB, Emergency Department, Surgical Services, Central Sterile Supply, Oncology, Infusion Center, Utilization Review, Swing Program, Cardiac Rehab, and Nursing Education.

  • Increased nurse-sensitive HCAHPS scores above Health System targets in less than one year for: discharge instructions, pain management, communication with nurses, and care/concern of nursing staff. Achieved top performance within the System for staff responsiveness.
  • Successfully implemented an electronic health record (Epic) surpassing go-live targets after two months relative to medication and patient bar code scanning and staff adoption.
  • Boosted nursing leadership engagement to 83% in 2015 from 25% in 2012.      
  • Reduced falls by 20% in one year and reached the lowest rate seen by the hospital in 6 years.
  • Expanded OB services by adding a Midwifery Program.
  • Integrated nursing leadership between WCGH and PenBay Medical Center for oncology services, materials management within surgical services, the ED and wound care services which resulted in significant cost savings and improved standards of care. 
  • Empowered staff-led councils which resulted in the development of a clinical ladder program for nurses, becoming a DAISY partner, and the development of equal awards for CNAs and techs.  
Helen Porter Healthcare and Rehabilitation Center Middlebury, VT Director of Nursing and Administrator in Training 06/2010 to 01/2014

Confidently managed the overall operation of nursing services and patient care for a 105 bed facility, including financial management, quality assurance, performance improvement, risk management, teammate satisfaction, and quality indicator scores. Served as a member of the hospital's senior leadership team.

  • Increased quality indicator scores to a 4-star from a 2-star rating by aligning staff members and creating a shared vision of excellence.
  • Reduced staff turnover below state and national averages by creating a career ladder and comprehensive preceptor program.
  • Reduced overtime expenses by $200,000 in year one by increasing staff accountability and creating budget control systems.
  • Created this organization's first Shared Governance Model thereby fostering staff empowerment, critical thinking and prompt problem identification and solution-finding.
  • Increased Medicare reimbursement by improving nursing skill level through the use of Nursing Grand Rounds, bedside reporting and evidenced-based practice development.
Castleton State College Castleton, VT Clinical Instructor - Part time 08/2008 to 05/2010

Provided clinical supervision for first year nursing students.   

Mt. Abraham Union High School Bristol, VT School Nurse 08/2000 to 06/2007

Coordinated school health services for approximately 950 students.

United Way of Chittenden County Burlington, VT Champlain Initiative Coordinator (AmeriCorps*Vista) - 1 year commitment 08/1999 to 08/2000

Coordinated Chittenden County's "healthier communities movement", a nationally recognized leader in community capacity building. Facilitated strategic planning sessions to develop annual work plans with 12 topic-focused teams dealing with issues such as asset development, homelessness, obesity, and underinsured/underserved populations.

Upper Chesapeake Health Bel Air, MD Director, Community Outreach & Employee Health 05/1996 to 08/1999

Defined the strategy and business plan for this two-hospital health system's population health initiative using a specialized work force of 100 nurses, dietitians and pharmacists. Provided supervisory oversight of Employee Health Services, serving over 1800 employees.

  • Increased preventive services and educational programs to 17,000 from 10,000 by leveraging financial community resources to convert a recreational vehicle into a mobile screening unit thereby bringing services directly to underserved populations.
  • Awarded the 1997 President's Award for the development of this health system's first incentive employee health promotion program.
  • Decreased health insurance claims by 15% by effectively utilizing best practices for behavior change initiatives.
  • Authored and awarded multiple grants to provide free health screenings for disadvantaged community members through skills acquired as a graduate of The Grantsmanship Center.
U.S. Army Nurse Corps Aberdeen, MD Assistant Chief, Community Health Nursing 11/1994 to 05/1996

Designed and managed health promotion programs for 3000 active duty soldiers, their families and retirees.

  • Awarded the Community Excellence Award in disease prevention and health promotion and received a $25,000 gift for future initiatives.
  • Increased readiness for duty and reduced injuries among active duty soldiers through the development of a care-management program.
  • Reduced premature births and the incident of low-birth weight babies among active duty mothers through the development of a comprehensive prenatal and home visiting program.
U.S. Army Nurse Corps Washington, DC Assistant Head Nurse - Walter Reed Army Medical Center 11/1991 to 09/1994

Directed the daily management of a 32-bed medical-surgical and infectious disease unit. Planned and managed the unit's quality improvement and peer review program. Ensured compliance with regulatory requirements and Joint Commission standards. Developed a hospital-wide Hickman Catheter Consultant Program thereby reducing central line-associated bloodstream infections (CLABSI).

Education
Master of Science: Nursing Administration University of Maryland, Baltimore, MD
Bachelor of Science: Nursing University of Vermont, Burlington, VT
Affiliations & Accomplishments
  • Decorated Army (Captain) Veteran - Army Nurse Corps 
  • Six Sigma Yellow Belt graduate - 2017
  • OMNE Nursing Leaders of Maine Nursing Summit Chair - 2016
  • American College of Healthcare Executives - member since 2016
  • Nurse Executive Advanced, Board Certified - 2015
  • ANA - Maine - member since 2015
  • American Organization of Nurse Executives - member since 2013
  • Sigma Theta Tau International Nurses Honor Society - member since 2012
  • American Nurses Association - member since 2011
  • Graduate of The Grantsmanship Center
  • Abstract presented at the American Public Health Association Conference - 1999
  • National conference speaker on the "Healthier Communities Movement" - 1998
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Executive Profile

Performance driven, results oriented healthcare leader/diverse strengths/skill set:

  • Acute Behavioral Health Hospital/IOP/PHP Management and Operations
  • Acute Care Hospital/Critical Access Hospital/LTC-Rehab/Home Health Management and Operations
  • Service Line Expansion/Development
  • Performance Analysis/Quality Improvement
  • Risk Management/Assessment
  • Regulatory Agency Standards Compliance/Plan of Correction Development
  • Staff Development/Change Initiatives
  • Customer Relations/Patient-Family Satisfaction
  • Revenue Enhancement/Strategist
Core Accomplishments

Business Development
Psychiatric Acute Inpatient hospital start-up

IOP/PHP/IP Gero-psych program development and start-up

Kid-Med Program start-up/service line expansion

Acute care hospital to critical access hospital conversion

Rural Health Clinic and rural telemed program start-up/grant written awarded

Surgical Services start up in new critical access hospital

Nurse Practice Council development in 500 bed acute care hospital

Electronic Medical Record implementation in 3 acute care hospitals

T-System ER EMR System Implementation in critical access hospital ER

Facilitated conversion of BLS ambulance service to ALS accredited service

Case Management Department start-up in 250 bed acute care hospital

Spearheaded accreditation with commendation in Joint Commission survey in 500 bed acute care hospital

Performance Improvement Initiatives
Created fall prevention program implemented in a multi-hospital acute behavioral health system impacting an overall 50% reduction in falls

Facilitated transition from departmental policy/procedure model to the Joint Commission required interdepartmental policy/procedure collaborative model to comply with the change in survey processes for a 500 bed acute care hospital and for a 250 bed acute care hospital, authoring all policies and procedures for the facilities and the subsequent training required for all medical and hospital personnel on new processes

Assisted Medical Executive Committee and Chief of Staff to revise all Bylaws and Rules/Regulations to comply with significant changes in the Joint Commission accreditation regulations impacting the governing of the medical staff in a 500 bed acute care hospital

Professional Experience
Chief Nursing Officer
Garland, TX
SAS HealthCare/ Sep 2018 to Jan 2019

Oversight and management of 116 bed inpatient behavioral health pediatric, adolescent and adult hospital/PHP/IOP

Director of Nursing Services
Winnfield, LA
Winnfield Nursing and Rehab Center/TaraCares/ Sep 2017 to Aug 2018

Oversight and management of clinical, financial, regulatory compliance, and quality measures for the nursing department

RN Supervisor
Alexandria, LA
Oceans HealthCare - Behavioral Hospital of Alexandria/ Jul 2016 to Aug 2017

Charge Nurse for Geri-psych inpatient facility

House Supervisor
Natchitoches, LA
CommCare Natchitoches Community Care/ Mar 2016 to Oct 2016
Administrator x 2, Director of Nursing x 2, Regional Director of Nursing (7 LA/1 TX hospitals)
Plano, TX
Oceans Healthcare LLC/ Oct 2012 to Sep 2015

Administrator - Louisiana and Texas facilities, Director of Nursing - 2 Louisiana facilities, Regional Director of Nursing - 7 Louisiana facilities/1 Texas facility

Weekend Supervisor
Winnfield, LA
Tara Care - Winnfield Nursing and Rehabilitation Center/ Nov 2005 to Jun 2009
Weekend Supervisor/Charge RN
Olla, LA
Life Phases Geri-Psych Inpatient Unit/ Jul 2009 to Oct 2012
Director of Nursing/Assistant Administrator
Natchitoches, LA
Superior Health Care, Inc - Home Health Agency/ Mar 2001 to Feb 2003
Director of Nursing
Olla, LA
Hardtner Medical Center Critical Access Hospital/ Mar 2003 to Oct 2012
Program Director/Standards Compliance/Case Management
Natchitoches, LA
Christus Natchitoches Regional Medical Center/ Mar 1999 to Feb 2001 Program Director of Partial Hospitalization Program, Development of new Case Management Department, Oversight of survey prep and standards compliance assessment and education
Nurse Manager/Clinical Instructor/Standards Compliance/House Supervisor
Alexandria, LA
Rapides Regional Medical Center (RRMC)/ May 1987 to Feb 1999

Nurse Manager 36 bed Cardiac/Telemetry/Renal/MS Unit; House Supervisor (500 bed facility); Quality Management and Standards Compliance Coordinator (surveyed with JCAHO Commendation); Revenue Integrity Analyst; ANCC Certified Clinical Instructor/Educator - Orientation, In-service and Continuing Education; Charge Nurse - Cardiac/Med-Surg/Tele/Renal; ICU Staff Nurse; Med-Surg Staff Nurse

Director of Nursing Services
Richardson, TX
Dynasty Healthcare/ Feb 2019 to May 2019

Oversight and management of nursing services for care of 125 bed LTC/Rehab/Skilled Nursing/Assisted Living facility. Achieved the first deficiency free state survey under my direction.

Education
Bachelor of Science: Nursing Northwestern State University Natchitoches, LA
Professional Affiliations
Sigma Theta Tau International Honor Society
Louisiana Organization of Nurse Executives (LONE)
American Organization of Nurse Executives (AONE)
ASHRM/LASHRM – National and State Risk Management member
IANCICI - International Association of Nonviolent Physical Crisis Intervention Certified Instructors
   
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Executive Profile
Accomplished Executive with demonstrated ability to deliver mission focused results. Ambitious Chief Nursing Officer who creates strategic alliances with organizational leaders to effectively align with and support key business and organizational vision initiatives. Builds and retains high performance teams by hiring, developing, and motivating skilled professionals. Hands-on leader with an emphasis on leveraging strong leadership and relationship-building skills to advance the organization's mission.  Excellent communication and business development skills focusing on physician, employee, and community relations.  Consistently works towards positive outcomes in efficiency, patient satisfaction, quality, and population health strategies.  Embodies the belief in, and practice of, the Planetree philosophy of person-centered care.
Areas of Expertise
  • Leadership/Communication
  • Project Management
  • Budgeting and Efficiency
  • Negotiations/Labor Relations
  • Culture Development and Refinement 
  • Health and Wellness
  • Compliance/Regulatory Knowledge
  • Strong Medical Ethical Foundation
  • Team Building and Motivation
Professional Experience
Chief Nursing Officer
Alliance, OH
Alliance Community Hospital/ Apr 2010 to Current
  • Created annual goals, objectives aligned with organizational strategy
  • Responsible for oversight of day-to-day operations of inpatient facility in accordance with set policies and guidelines
  • Spearheaded cross-functional initiatives to achieve optimal patient outcomes
  • Helped develop cost-savings plans as well as Financial Viability Plan
Experience Gained:
As the Chief Nursing Office, I have learned the most about the importance of leading a team.  Channeling the teams energy, beliefs, and dedication towards the organization's vision has been both challenging and exciting.  I have also learned first hand the importance of overcoming barriers to achieve an outcome and how to help others do the same.
Nursing Supervisor
Alliance, OH
Alliance Community Hospital/ Jul 2005 to Apr 2010
  • Responsible for supervising all hospital colleagues and managing the day to day operations including staffing, surge flow, surgery, emergency situations, codes and Rapid Response Team
  • Sound, ethical, and independent decision-making ability consistent with medical protocol
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
  • Focused on Servant Leadership empowering staff to practice at highest scope of practice
  • Managed team of medical support personnel across the organization 
  • Consistently focused on teaching colleagues the importance of safety and the spirit of teamwork
Experience Gained:​
As a Nursing Supervisor, I learned the importance of teamwork, prioritization, problem solving, and strong relationships built on trust.  Leading the day-to-day operations taught me how valuable each colleague is to ACH, our mission, and our ability to be successful.
Staff RN

Aultman Hospital - Mar 2001 - Mar 2005

Alliance Community Hospital - May 2000 - Jul 2005 

  • Per Diem RN, floated to 14 different units
  • Cross-trained to critical care at the hospital's request 
  • Highly organized and independent, worked on multiple different units
  • Successful staff RN working in a Per Diem capacity on critical care or medical-surgical units as needed
  • Utilized strong assessment skills to determine necessary patient care
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care
Experienced Gained:​
As a per diem nurse, I learned to be flexible, independent, calm, and helpful.  I was able to adapt easily and found that my focus was solely on my patients.  Independence made me strong, confident in nursing care, and resilient.
Staff RN
Grand Rapids, MI
Butterworth Hospital/ Jan 1990 to Feb 1998
  • Worked as a new graduate RN on an Oncology Unit
  • Functioned as the Charge Nurse, made staff assignments and managed issues that developed 
  • Cared for 15 oncology patients using Nursing Team-Leading model delegating to LPNs
  • Administered complex chemotherapy protocols
  • Provided end-of-life care
Experienced Gained:
As a staff nurse on the Oncology Unit, I learned how to be part of a healthcare team.  I mastered organizational skills through the team leading model of nursing, and I also learned how to perfect time management.  I began using Emotional Intelligence as I dealt with patients and families who experienced both survival and death.
Staff RN
Alliance, OH
Alliance Community Hospital/ May 2000 to Jul 2005
  • Successful staff RN working in a Per Diem capacity on critical care or medical-surgical units as needed.
  • Utilized strong assessment skills to determine necessary patient care.
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
Education
Master of Science in Nursing: Healthcare and Leadership focus Indiana Wesleyan University 2012 Marion, IN, United States
Bachelor of Science: Nursing Grand Valley State University 1989 Allendale, MI, United States
Licensure/ Certifications/Professional Practice
  • Ohio Board of Nursing License
Professional Affiliations
  • American Association of Nurse Executives (AONE) - Member (2013 - current)
  • Northeast Ohio Organization of Nurse Executives (NEOONE) - President elect (2013 - current)
  • Aultman College of Nursing - Advisory Board Member (2011 - current)
  • Alliance Family Health Center Inc. - Board Member (2016 - current)