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Experienced professional with strong leadership and relationship-building skills. Accomplished in increasing organizational productivity, reducing staff turnover and discovering cost-saving solutions to operational problems. In-depth knowledge of healthcare operations at all levels. Demonstrated proficiency in staffing, training and development, budgeting and program management.
Sycamore Springs Hospital is comprised of a 48 bed inpatient hospital and three separate entities under it's umbrella. These include a physician practice group and a series of outpatient clinics know as Changes, Alpine and Limestone Health.
St Joseph Medical Center is a multi-site, Magnet Designated, Joint Commission Accredited, 310 bed, 2,200 employee, for-profit hospital with stroke and chest pain accredidation. Resonsible operations of the following include: all in-patient services, surgical services, oncology pharmacy in/out patient, emergency services, nursing professional practice, wound care (in/out patient), risk, performance improvement, pulmonary, sleep lab, neuro diagnostics, case management, utilization review, stroke program, radiology, cardiology, breast center, in/out laboratory services, GI, infusion, PCAU, dietary, infection control, women's services, in/out patient rehab therapies and acute rehab.
Research Medical Center is a comprehensive 500 bed, for-profit, 3,000 employee, Joint Commission Accredited hospital.
St Louis Regioanl Psychiatric Stabilization Hospital was a not-for-profit 501(c)3. This was a joint effort with the area's two largest hospital centers including a major Level I trauma center, the other a Level II trauma center and the state of Missouri.
Allen Hospital is a 204-bed, not-for-profit community hospital. Allen is an affiliate hospital of UnityPoint Health, which cares for one of every three patients in Iowa.
Correction Medical Services (now Corizon Health) is the pioneer and foremost provider of correctional healthcare in the United States.
Eliminated RN Agency utilization in less than two months reducing cost by over $100K Annually
Established strong and stable nursing workforce
Improved HCAHPS from 80th percentile to 90th percentile in all domains
Riverview Regional Medical Center - Gadsden, AL.
Decreased overtime hours from 5.1% to 3.0% in 2017
Decreased labor cost from 47.5% to 32% of net revenue in 2017
Increased OR Utilization from 38% to 76% in 2017
Decreased pharmacy cost per adjusted patient day from $51.52 to $43.71 in 2017
Increased HCAHPS scores from 1/10 to 5/10 above 80th percentile ranking in 2017
Currently leading the Organization (45-hospitals) ED Avg. LOS at < 152 mins
Currently leading the Organization (45-hospitals) ED Arrival to Triage time < 5 mins
Currently leading the Organization (45-hospitals) 27% Inpatient Admission Rate from ED
Decreased GPU falls from 18 falls Q3, to 1 fall Q4, 2018
Baptist Memorial Hospital - Booneville, MS.
Increased HCAHPS scores from 0/10 to 9/10 above 80th percentile ranking in 2016
Decreased ED LWOT to < 2% in 2016
Recruited and hired key top talent for CCU Director, M/S Director, Administrative Supervisor, OR DIrector and OR Head Nurse
Decreased RN Turnover rate to < 12% in 2016
Increased ED CAHPS scores from 47% to 89% in 2016
NPHC - Huntsville, Alabama
Methodist University Hospital - Memphis, TN
Supervision provided to over 100 employees in the ER, MSP, ICU, and Geriatric Psych Units. Recruited, interviewed, hired and coached employees and promoted a high level of care quality to patients. Cross trained nursing to decrease overtime. Ensured the correct number of staffers was maintained to meet budget parameters while ensuring high levels of patient care. Answered questions and addressed concerns from employees and patients promptly. Maintained high level of community involvement by attending and participating in local meetings.
Accomplished and inspiring Nurse Leader with more than 25 years experience. Proudly maintain a quality-driven and service excellence environment guided by the National Standards of Professional Nursing Practice and the Code of Ethics for Nurses. Expertise in all areas of healthcare management including budgeting, strategic planning, performance improvement, physician engagement, Joint Commission readiness, labor relations, and regulatory standards.
As a member of the Senior Management Team provide leadership, accountability and strategic direction for one of the largest homecare and hospice organizations in Maine. In collaboration with hospital leadership ensure integration of services and the development of a system-wide continuum of care in order to achieve excellent patient outcomes and to further support the development of an Accountable Care Organization.
Provided interim leadership to ensure quality patient care was delivered by qualified personnel in compliance with current regulations and accepted standards of care in a cost effective manner.
In collaboration with the Executive Team, planned for this Critical Access Hospital's strategic direction and continuous delivery of safe, quality patient care services and the maintenance of sound fiscal management practices. 24/7 accountability and executive oversight for the Medical-Surgical Unit, ICU, OB, Emergency Department, Surgical Services, Central Sterile Supply, Oncology, Infusion Center, Utilization Review, Swing Program, Cardiac Rehab, and Nursing Education.
Confidently managed the overall operation of nursing services and patient care for a 105 bed facility, including financial management, quality assurance, performance improvement, risk management, teammate satisfaction, and quality indicator scores. Served as a member of the hospital's senior leadership team.
Provided clinical supervision for first year nursing students.
Coordinated school health services for approximately 950 students.
Coordinated Chittenden County's "healthier communities movement", a nationally recognized leader in community capacity building. Facilitated strategic planning sessions to develop annual work plans with 12 topic-focused teams dealing with issues such as asset development, homelessness, obesity, and underinsured/underserved populations.
Defined the strategy and business plan for this two-hospital health system's population health initiative using a specialized work force of 100 nurses, dietitians and pharmacists. Provided supervisory oversight of Employee Health Services, serving over 1800 employees.
Designed and managed health promotion programs for 3000 active duty soldiers, their families and retirees.
Directed the daily management of a 32-bed medical-surgical and infectious disease unit. Planned and managed the unit's quality improvement and peer review program. Ensured compliance with regulatory requirements and Joint Commission standards. Developed a hospital-wide Hickman Catheter Consultant Program thereby reducing central line-associated bloodstream infections (CLABSI).
Performance driven, results oriented healthcare leader/diverse strengths/skill set:
Psychiatric Acute Inpatient hospital start-up
IOP/PHP/IP Gero-psych program development and start-up
Kid-Med Program start-up/service line expansion
Acute care hospital to critical access hospital conversion
Rural Health Clinic and rural telemed program start-up/grant written awarded
Surgical Services start up in new critical access hospital
Nurse Practice Council development in 500 bed acute care hospital
Electronic Medical Record implementation in 3 acute care hospitals
T-System ER EMR System Implementation in critical access hospital ER
Facilitated conversion of BLS ambulance service to ALS accredited service
Case Management Department start-up in 250 bed acute care hospital
Spearheaded accreditation with commendation in Joint Commission survey in 500 bed acute care hospital
Performance Improvement Initiatives
Created fall prevention program implemented in a multi-hospital acute behavioral health system impacting an overall 50% reduction in falls
Facilitated transition from departmental policy/procedure model to the Joint Commission required interdepartmental policy/procedure collaborative model to comply with the change in survey processes for a 500 bed acute care hospital and for a 250 bed acute care hospital, authoring all policies and procedures for the facilities and the subsequent training required for all medical and hospital personnel on new processes
Assisted Medical Executive Committee and Chief of Staff to revise all Bylaws and Rules/Regulations to comply with significant changes in the Joint Commission accreditation regulations impacting the governing of the medical staff in a 500 bed acute care hospital
Oversight and management of 116 bed inpatient behavioral health pediatric, adolescent and adult hospital/PHP/IOP
Oversight and management of clinical, financial, regulatory compliance, and quality measures for the nursing department
Charge Nurse for Geri-psych inpatient facility
Administrator - Louisiana and Texas facilities, Director of Nursing - 2 Louisiana facilities, Regional Director of Nursing - 7 Louisiana facilities/1 Texas facility
Nurse Manager 36 bed Cardiac/Telemetry/Renal/MS Unit; House Supervisor (500 bed facility); Quality Management and Standards Compliance Coordinator (surveyed with JCAHO Commendation); Revenue Integrity Analyst; ANCC Certified Clinical Instructor/Educator - Orientation, In-service and Continuing Education; Charge Nurse - Cardiac/Med-Surg/Tele/Renal; ICU Staff Nurse; Med-Surg Staff Nurse
Oversight and management of nursing services for care of 125 bed LTC/Rehab/Skilled Nursing/Assisted Living facility. Achieved the first deficiency free state survey under my direction.
Aultman Hospital - Mar 2001 - Mar 2005
Alliance Community Hospital - May 2000 - Jul 2005