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Summary

I'm a self motivated individual who doesn't settle for just good enough. I have a passion to learn new skills. I have worked in food service, customer service, a Doctors office, a mortgage company, as a personal executive assistant and in the insurance field. I am able to wear many different hats in any field I work in. I like to be up and moving so I can get things done. 

Experience
01/2019 - Current Frieman Chiropractic Baltimore, MD
Chiropractic Assistant/Office Manager in Training
  • Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed
  • Pleasantly answered phone calls and scheduled appointments for patients for large chiropractic office
  • Performed front desk duties, including answering phones, scheduling appointments, and greeting patients
  • Performed electric muscle stimulation therapies on patients under doctor supervision
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
  • Scheduled appointments for patients via phone and in person
  • Submitted claims to insurance companies in a timely manner for payment
  • Post insurance money to specific patients accounts
11/2017 - 01/2019 Rick Gerety & Associates Bel Air, MD
Associate Agent
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Engaged customers and provided a high level of service by carefully explaining details about their documents
  • Drove client retention by increasing savings opportunities and identifying premium discounts
  • Exceeded $100k worth of premium sales in my first full year as an Insurance Agent
01/2017 - 11/2017 Boaz Consulting Bel Air, MD
Personal Executive Assistant
  • Organized personal and professional calendars, including reminders for upcoming meetings and events
  • Handled incoming and outgoing correspondence, including mail, e-mail and phone calls
  • Attended business meetings and took meeting minutes
  • Conducted extensive online and phone research
  • Monitored personal and business credit cards and all charges
  • Cared for Boss's 3 year old at least once a week.
  • Proofread and edited documents for accuracy and cohesiveness.
05/2016 - 01/2017 Howard Bank Timonium, MD
Shipper/Lock Desk

I would open the mail and scan in documents as they came in. I then asked for more tasks and began paying fees. The management saw my potential and offered me a position in the Auditing/Shipping department. I quickly caught on even though I had no previous experience with mortgages. A position became available in the Lock desk department and I was asked if I would like to try that as well. This position was very time sensitive and involved multitasking. I excelled at this position.

11/2013 - 06/2016 Healthbridge Chiropractic and Rehabilitation Bel Air, MD
Chiropractic Assistant
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under the supervision of the doctor.
  • Developed and implemented successful patient care plans.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Ensured that all patient rooms were cleaned after services were performed and that used linens were placed in the proper laundry bins.
  • Evaluated patient care needs, prioritized treatment and maintained patient flow.
  • Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
07/2012 - 11/2013 JCPenny Abingdon, MD
Support Specialist
  • Reorganized sales floor to promote sales by displaying products that are in demand.
  • Rotated products from the backroom and out to the department.
  • Displayed the appropriate signage for products and sales promotions.
  • Chose and outfitted mannequins to relate to customer base, combining art and style.
  • Worked as a team member to provide the highest level of service to customers.
08/2009 - 08/2012 Chick-Fil-A Parkville, MD
Assistant Manager
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Calculated charges, issued bills and collected payments.
  • Trained and mentored new employees.
  • Assessed employee schedules for effectiveness and approved all timesheets.
  • Praised by management for being a fast and efficient worker, requiring little supervision.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
Education
Bel Air, MD, Harford
Early ChildHood education Harford Community College

I have obtained my 90 hour certification in Early Childhood Education.

Some College (No Degree) Registered Chiropractic Assistant
Skills
  • Proper phone etiquette
  • Time management
  • Works well under pressure
  • Customer service-oriented
  • Self-starter
  • Scheduling
  • CPR training
  • HIPAA compliance
  • Quick learner
  • Dependable
  • Flexible
  • Decision making
  • Meeting deadlines
This resume is created in 7 minutes.
Summary
Accomplished executive assistant offering 17 years of administrative experience to the president and 3 vice presidents with a demonstrated ability to deliver mission-critical results. Highly self-motivated, skilled at multitasking and pays attention to details. 
Skills
  • Leadership/communication skills
  • New product delivery
  • Client account management
  • Human resources
  • Negotiations expert
  • Self-motivated
  • Market research and analysis
  • Customer-oriented
  • Staff training 
  • Public Relations
  • Strategy
  • Diverse market/Industry knowledge
  • Event Management
  • Inter-Intra/personal skills
  • Administrative skills 
  • Time and Resource Optimization
  • Fast learner
  • Marketing
Experience
Assistant Manager - Administrative Assistant - Executive Assistant 07/2000 to Current Ariston Flowers New York City, New York
  • Manage president and vice presidents travel plans, coordinate pre-planning of trips and make lunch appointments.
  • Prepare and locate files for wedding and special event clients before and after meetings.
  • Conduct researches for all executives upcoming projects and events.
  • Plan and coordinate PR initiatives, business development events, and other parties.
  • Proficient user MS Office (Outlook Express, Microsoft Words and PowerPoint)
  • Monitor, organize and reply to all emails on behalf of executives on all related issues.
  • Manage and maintain filing system and train new staff
Education and Training
Bachelor of Arts: Media Studies 2016 Hunter College New York City, New York, United States
Graduated Cum Laude

Bachelor of Arts: Political Science 2016 Hunter College New York City, New York, United States
Academic Achievement Award - Departmental Honors
Graduated Cum Laude
Activities and Honors
Red Cross
4H Club
Debating Team
Spelling Bee
This resume is created in 7 minutes.
Professional Summary

Skilled Medical Assistant with experience in the healthcare industry. Familiar with MediTech,, Medinformatix, Allscripts. Cermer and Epic. Exceptionally talented at phlebotomy, communication and interpersonal relationships . Meticulous and excellent at juggling multiple tasks and working under pressure. Broad industry experience in Healthcare with 19 years experience. .

Work History
Premise Health - CMA (AAMA) Jacksonville, FL 08/2018 - 02/2019
4 Your Health Center - Certified Medical Assistant Seymour, IN 09/2012 - 03/2016
  • Preparation and maintenance of examination and treatment areas, recording Patient history and vital signs, preparing patient for examination Procedures and treatment, collecting and administering medication and immunizations, Maintaining medication and immunization records, Applying principles of aseptic technique and infection control, Complying with quality assurance practices, Screening and following up on patient test results, Adhering to established triage procedures, Recognizing and responding to emergencies
  • Administrative Qualifications Responsible for: Performing clerical functions Scheduling Coordinating and monitoring appointments Scheduling inpatient/outpatient admissions and procedures Working knowledge of electronic medical records programs Medical Transcription Managing accounts payable and receivable Performing procedural and diagnostic coding General Qualifications Responsible for: Displaying a professional manner and image Demonstrating initiative and responsibility Working as a member of the health care team Prepare and maintain examination and treatment areas, obtain patient history and vital signs,prepare patients for exams, treatments and procedures, assist physician with exams and procedures,collect and process specimens, perform phlebotomy, prepare and administer medication, maintain accurate immunization records, screen and follow up patient test results, comply with quality assurance practices, apply principles of aseptic technique and infection control, telephone in medication orders to pharmacy, Register new patients into the All Script EMR, answer phone, scan documents into patients charts
  • Pull labs off hospital website log lab values into patients charts
  • Telephone triage, fill patients medications through our in office Pedigree Pharmacy
Decatur County Primary Care - Certified Medical Assistant Greensburg, IN 02/2011 - 09/2012
  • Decatur County Primary Care Prepare and maintain examination and treatment areas, obtain patient history and vital signs, prepare patients for exams, treatments and procedures, assist physician with exams and procedures, collect and process specimens, perform phlebotomy, prepare and administer medication, maintain accurate immunization records, screen and follow up patient test results, comply with quality assurance practices, apply principles of aseptic technique and infection control, telephone in medication orders to pharmacy, do OB intakes and have a working knowledge of the NST machine
  • I also have a working knowledge of All Scripts, an electronic medical records program
Koopman Family Medicine - Clinical Certified Medical Assistant Columbus, IN 02/2007 - 12/2009
  • Koopman Family Medicine Prepare and maintain examination and treatment areas, obtain patient history and vital signs, prepare patient for exams, treatment and procedures, assist physician with exams and procedures, collect and process specimens, perform phlebotomy, prepare and administer medication, maintain accurate medication and immunization records, screen and follow up patient test results, comply with quality assurance practices, apply principles of aseptic technique and infection control, telephone in medication orders to pharmacies, write prescriptions under the direction of a physician, schedule appointments and referrals, recognize and respond to emergencies, perform EKG's, spirometry testing and nebulizer treatments when necessary, have extensive knowledge of Med Informatics Electronic Medical Records Program
Columbus Family Medicine - Certified Medical Assistant Columbus, IN 09/2003 - 2005
  • Prepare and maintain examination and treatment areas, obtain patient history and vital signs,prepare patients for exams, treatments and procedures, assist physician with exams and procedures,collect and process specimens, perform phlebotomy, prepare and administer medication, maintain accurate immunization records, screen and follow up patient test results, comply with quality assurance practices, apply principles of aseptic technique and infection control, telephone in medication orders to pharmacy
Family Physicians-Johnson County - Certified Medical Assistant Franklin, IN 09/2000 - 05/2002
  • Family Physicians of Johnson County Prepare and maintain examination and treatment areas, obtain patient history and vital signs, prepare patients for exams, treatments and procedures, assist physician with exams and procedures, collect and process specimens, perform phlebotomy, prepare and administer medication, maintain accurate immunization records, screen and follow up patient test results, comply with quality assurance practices, apply principles of aseptic technique and infection control, telephone in medication orders to pharmacy
Skills
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Extremely organized
  • Clerical
  • Medicine
  • Team leadership
  • Active Listening
  • Social Perceptiveness
  • Critical Thinking
  • Service Oriented
  • Judgement and Decision Making
Education
Ivy Tech Community College Columbus, IN -Certificates and Qualifications Technical Certificate: Medical Assistant AAMA NationalCertification in Medical Assisting 3.9/4.0 Magna Cum Laude
2018 American Heart Association CPR and AED Certified at the Health Care Provider Level:
This resume is created in 7 minutes.
Professional Summary
Motivated administrative professional with track record of success as an office clerk. Highly accurate and efficient with exceptional organizational abilities and a service-focused mindset. Remarkable organizational, communication, and time management abilities.
Core Qualifications
  • Administrative support
  • Filing management
  • Collaborative team player
  • Self-directed
  • Schedule management
  • Multi-tasking
  • Exceptional verbal/written communication
  • Professional demeanor
  • Resourceful
Experience
Chase Bank April 2003 to July 2009 Customer Service Representative
Lake Mary, FL
  • Answered phones in a polite and courteous manner. 
  • Ensured that appropriate changes were made to resolve customers' problems.
  • Kept records of customer transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Explained, promoted, and sold products or services.
Masters Chiropractic April 1999 to April 2003 Chiropractic Assistant
Lake Mary, FL
  • Interviewed patients to obtain medical information and measure their vital signs, weight, and height.
  • Showed patients to examination rooms and prepare them for the physician.
  • Answered telephones, direct calls, and take messages.
  • Maintained and updated filing, inventory, mailing, and database systems.
  • Filed patient records.
Volunteer Experience
Father & Son Handyman Services - Office Manager: Create invoices; file customer records; scheduling appointments.
Starting Over Outreach Ministries - Office Assistant: Filing; answering phones; providing support to staff. ​
Education
Seminole State College 2000 CNA/HHA Sanford, FL
Seminole State College 2003 Chiropractic Assistant Sanford, FL
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Professional Summary
Registered Chiropractic Assistant who is flexible and hard working. Passionate about helping patients maintain their overall health. Natural Capacity to lead or contribute to a team. 
Skill Highlights
  • Anatomy and physiology knowledge
  • Charting expertise
  • Medical terminology knowledge
  • Understands mobility assistance needs
  • First Aid and CPR Certified
  • Medical Assistant Training
  • Understanding of Patient Rehabilitation
  • Understands insurance billing and coding
Professional Experience
11/2016 to Current
Registered Chiropractic Assistant Navarre Chiropractic Center Navarre, FL Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Assisted in application of traction devices. Documented resident records on daily flow sheets. Administered simple range of motion exercises. Maintained a clean, orderly and well-stocked environment.
03/2014 to 11/2014
Certified Nursing Assistant Ware Presbyterian Village Oxford, PA Assisted with ADLs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Comforted patients and provided them with reassurance and encouragement.
08/2012 to 07/2013
Counter Worker/ Hostess Sovana Bistro Kennett Square, PA Answered the phone for takeout orders. Counted servers cash tips. Took inventory. Seated customers. Set up reservations.
Education and Training
2016
Associate of Applied Science: General Health Studies North West Florida State College Niceville, FL, United States Course work in Anatomy and Physiology. Made Deans list. 3.5 GPA
2018
Bachelor of Science: Public Health University Of West Florida Pensacola, FL, United States
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Professional Summary
An experienced Chiropractic Assistant who has extensive office management skills. Efficiently maintains patient flow for 5 Chiropractors, performs various therapies, schedules appointments, and assists with nutrition testing.  Creative and innovative thinker with effective human resource experience and goal setting abilities.  Self-motivated with the ability to excel in a fast paced environment and adapts readily to new changes.
Skills
  • Accurate and detailed
  • Highly dependable
  • Self starter
  • MS office proficient
  • Critical thinker
  • Works well under pressure
  • Professional work etiquette
  • Flexible
Work History
Chiropractic Assistant 11/2015 to Current
Groene Chiropractic Clinic Schuyler, Ne
  • Recorded Doctor's initial and comparative examinations on cerpics cards.
  • Typed and processed Doctor's report.
  • Maintained flow of patients within the waiting room and examination rooms.
  • Regulated Doctor appointments through system based on time management.
  • Utilized respect and confidentiality when dealing with staff and clients.
  • Assisted Doctors with Nutrition Response Testing.
  • Accurately completed accounting procedures in daily bookwork.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Was a patient advocate for any questions patients had and followed up on patient concerns.
  • Maintained proper inventory for nutrition suppliments.

 

 

Lead Supervisor/Team Leader 05/2009 to 10/2015
Apogee Retail Columbus, NE
  • Addressed and resolved customer concerns empathetically and professionally.
  • Proven success leading business development efforts, expanding customer base, and increasing revenue potential.
  • Established great report with customers, fellow associates, and managers.
  • Built spreadsheets to track and document associates' progress, performance, and attendance.
  • Trained associates on improving performance and followed up on progress.
  • Conducted performance reviews and interviews for Customer Service Representatives and Supervisors.
  • Led regular meetings with my team to keep them up to date on changes.
Education
Associate of Applied Science: Business Administration Current Central Community College - Columbus, Ne
  • Coursework in Database Administration and Advanced Microsoft Excel
  • Maintained 3.75 GPA 
  • Coursework in Business Administration, Communications and Accounting
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Professional Summary
Innovative, customer-oriented healthcare administrator with background in managed, urgent and ambulatory care. Strong background in quality assurance, claims analysis and management principles and practices. Seeking a role within a well integrated, fast-paced healthcare system. Successful healthcare administrator with 4 years designing and implementing regulatory compliance systems and guidelines. Motivational leader and business administrator with a track record of success. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Work History
01/2017 to Current
Chiropractic Assistant Manager Carolina Chiropractic Plus Shelby, North Carolina
  •  Managed the scheduling of patients for the upcoming business day and tracked the names and information of patients coming to the practice for accurate documentation
  • Maintained an extensive and detailed knowledge of the chiropractic equipment used in the practice for detailed explanation of benefits to the patient
  • Planned/coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Oversaw marketing relations and developed an ever growing knowledge of the supplements provided by the numerous marketers in order to accurately present findings during board meetings.
  • Nurtured relationships with patients of the practice, tailoring schedules, treatment plans and providing supplement recommendations tailored to their health needs.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Assisted with basic chiropractic care and implemented care based on the doctors recommendation.
  • Worked with patients to educate them based on the chiropractic standards of the office.
03/2015 to 01/2017
Clinic Manager FastMed Urgent Care Asheville, North Carolina
  • Performed all responsibilities that are associated with Medical Assisting: Roomed at least 60 to 75 patients a day, performed routine laboratory tests and administer injections, obtained patient medical history and vital signs, assisted physician during patient examinations, advocated for patients' rights and needs, referred clients to local agencies, communicated with families about patients' condition.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Established standards for selection, promotion and termination of staff.
  • Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Interpreted and communicated new or revised policies to staff.
  • Developed and achieved financial and growth goals.
01/2015 to 03/2015
Guest Service Specialist FastMed Urgent Care Asheville, North Carolina
  • Responsible for answering phone calls on behalf of the clinic.
  • Answered questions from insurance, employers, and patients regarding the workings of the clinic.
  • Ensured that the correct paperwork was properly input daily, weekly and monthly based on clinic needs.
  • Cleaned and organized the look of the clinic.
  • Held responsibility for answering multi-line phone calls on behalf of the clinic.
  • Answered questions from insurance, employers, and patients regarding the workings of the clinic.
  • Assessed the various wait times and relayed that information to the patient to ensure patient satisfaction.
  • Ensured that the correct paperwork is properly input daily, weekly and monthly based on clinic needs.
  • Cleaned and organized the look of the clinic to ensure that the facility adhered to Medicare and Medicaid regulations.
06/2014 to 03/2015
Medical Billing Specialist FastMed Urgent Care Asheville, North Carolina
  • Corresponded with both patients and insurance companies to resolve bills receive along with collecting on unpaid accounts.
  • Retained a growing knowledge of all durable medical equipment supplies and their applications.
  • Managed all CareCentrix insurance claims for the company.
  • Oversaw all Medicaid/Medicare insurance matters for the company.
  • Utilized knowledge of commercial insurance policies to both verify patients' insurance coverage and resolve claim disputes.
  • Required to possess an ever expanding knowledge of ICD-9/ICD-10 coding.
  • Reviewed and appealed unpaid and denied claims.
  • Placed investigative phone calls to insurance companies in order to maintain the company's relationship.
  • Served as knowledge center for questions asked by trainees and other departments
01/2012 to 01/2014
Server/ Trainer Buffalo Wild Wings Ashevlle, NC
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Responsible for coordination of up to 20 servers in restaurant with capacity of 200.
  • Spoke with patrons to ensure satisfaction with food and service
Skills
  • EPIC
  • Medforce
  • Mega Meeting
  • Microsoft Outlook
  • Microsoft Office
  • Practice Velocity
  • ADP
  • Google Drive
  • DropBox
  • Trusted key holder
  • Quick learner
  • Budgeting proficiency
  • Project management authority
  • Planning and development
  • Quality improvement competency
  • Independent judgment and decision making
  • Promotes positive behavior
Education
2015
Bachelors: Business Administration
Western Carolina University - Cullowhee, NC
  • Top 10% of class​
2012
High School Diploma:
Chase High School - Forest City, North Carolina
Achievements and Awards
  • Award of Scientific Excellence (2011-2012)
  • Perfect Attendance 2015
  • MVP of Chase High School Marching Band 2010
  • National Beta Club Inductee after maintaining a minimum GPA of 3.5
  • Member of Chase Trojan Marching Band (2008-2012)
  • Color Guard Captain for Chase Trojan Marching Band (2010-2012)
  • Computer Technician for Chase High School (2009-2012)
Volunteer Experiences
  • Regularly volunteers at the animal shelters in Charlotte, NC.
  • Park rejuvenation program volunteer to provide a clean and well furbished recreational environment in Hickory, NC.
  • Regularly sponsors families for holidays all around the world.
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Professional Summary

Quality-focused accounting intern committed to approaching tasks with attention to detail. Experienced with financial statement preparation, corporate tax analysis and general ledger activity as well aiding with financial analysis, reporting and strategic planning. 

Skills
  • US GAAP principles
  • Financial reporting
  • Federal/State tax preparation
  • Corporate tax planning
  • Budget development
  • Accurate and detailed
  • 60+ WPM typing speed
  • Proficient in Word, Excel, and PowerPoint
  • Basic administrative knowledge
Education
Bachelor of Arts: Accounting, 2018
University of South Florida - Tampa, FL
Associate of Arts: General Education, 2011
St. Petersburg College - Saint Petersburg, FL
Work History
Accounting Intern, 05/2017 to Current
Jabil Saint Petersburg, FL
  • Analyzed monthly balance sheet accounts for corporate reporting.
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Assisted with the U.S. GAAP financial statement tax reporting and disclosures.
  • Maintained integrity of general ledger, including the chart of accounts.
  • Managed implementations of new financial systems and procedures.
  • Modified a comprehensive financial reporting package to reflect growing organizational complexity.
Chiropractic Assistant/Receptionist, 02/2017 to 09/2017
Doctors Injury Group Saint Petersburg, FL
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Maintained accurate records of patient care and progress.
  • Preparing medical records requests and documents in compliance with legal cases.